customer service representative Jobs in Karachi

customer service representative

customer support representative Jobs in Karachi

customer support representative

chat support representative Jobs in Karachi

chat support representative

customer care executive

customer service representative (csr) Jobs in Karachi

customer service representative (csr)

call center dispatcher

Mars BPO

Job Description: We are looking for proactive and energetic Call Center Operators to join our team. In this role, you will handle inbound and outbound calls, provide information about our products and services, assist customers with their queries, and support sales operations. This position is ideal for freshers or candidates with call center experience who want to grow in a professional and dynamic environment.Key Responsibilities:<ul><li>Manage inbound and outbound calls efficiently and professionally.</li><li>Provide accurate product/service information to customers.</li><li>Address and resolve customer queries and complaints promptly.</li><li>Support lead generation and sales campaigns.</li><li>Maintain proper records of calls and follow-ups.</li><li>Collaborate with team members to achieve targets and KPIs.</li></ul>Requirements:<ul><li>Minimum education: Intermediate / Bachelor&rsquo;s degree preferred.</li><li>Strong communication skills in [English/Local Language].</li><li>Customer-focused with good problem-solving skills.</li><li>Ability to work under pressure and meet targets.</li><li>Basic computer skills; familiarity with MS Office.</li><li>Previous call center experience is a plus but not mandatory.</li></ul>What We Offer:<ul><li>Competitive salary with performance-based incentives.</li><li>Friendly and professional work environment.</li><li>Opportunities for career growth and development.</li><li>On-the-job training and guidance.</li><li>Recognition and rewards for outstanding performance.</li></ul>How to Apply: Interested candidates can apply on Indeed with their updated CV.Shift Timing: 6:30 PM to 5:00 AMOffice Address: 2nd Floor, Shafi Court, Club Road, Merewether Rd, near Avari Towers, Civil Lines, KarachiWhatsApp Contact: 0319-5002892Job Types: Full-time, FresherPay: Rs35,000.00 - Rs45,000.00 per monthWork Location: In person

Call Center Operator

Job Description: We are seeking energetic and dedicated individuals for our outbound calling campaign. The role involves contacting potential customers, engaging them professionally, and confidently delivering service-related information. Fresh candidates are encouraged to apply, as training will be provided.Key Responsibilities<ul><li>Conduct outbound calls to prospective customers</li><li>Communicate services clearly and confidently</li><li>Follow approved call scripts and company policies</li><li>Meet daily and monthly performance goals</li><li>Maintain professionalism and call quality</li><li>Coordinate with team leads to improve results</li></ul>Requirements<ul><li>Good Command of English</li><li>Strong communication and interpersonal skills</li><li>Willingness to work night shifts</li><li>Basic computer handling skills</li><li>Sales-oriented mindset with a positive attitude</li><li>Call center experience is a plus but not mandatory</li></ul>What We Offer<ul><li>Attractive salary package</li><li>Performance-based incentives</li><li>Training and learning opportunities</li><li>Professional and friendly work environment</li><li>Career growth within the organization</li></ul>How to Apply: Interested candidates can apply on Indeed with their updated CV.Office Address: 2nd Floor, Shafi Court, Club Road, Merewether Rd, near Avari Towers, Civil Lines, KarachiWhatsApp Contact: 0319-5002892Job Types: Full-time, FresherPay: Rs35,000.00 - Rs45,000.00 per monthWork Location: In person

Call Center Outbound Executive

Intelligence Gateway

About the Role:Are you ready to step into a dynamic and rewarding career in customer service? We&rsquo;re looking for both fresh talent and experienced professionals to join our team as Calling Agent for a software company. This role is perfect for individuals with strong communication skills, a problem-solving mindset, and a passion for helping others.You&rsquo;ll be part of a supportive team, handling customer interactions over the phone and delivering clear, prompt solutions.What You&rsquo;ll Be Doing:&middot; Identify and understand customer needs effectively&middot; Address inquiries with clarity and professionalism&middot; Research issues and provide appropriate solutions or alternatives&middot; Adhere strictly to company policies and procedures&middot; Ensure timely completion of daily call tasksWhat We&rsquo;re Looking For:&middot; Fresh graduates or professionals with 1 years of call center experience&middot; Minimum qualification: Intermediate / O or A Levels or higher&middot; Fluent in spoken and written English&middot; Strong analytical and critical thinking abilities&middot; Quick learner with a proactive attitude&middot; Ability to remain calm and professional with difficult clientsNote: Candidates currently in matriculation or who have just passed are not eligible for this position.Perks &amp; Benefits:Performance-Based Bonuses &ndash; Daily, Weekly &amp; MonthlyTravel Allowance &ndash; For Female EmployeesWeekends Off &ndash; Enjoy Saturdays and Sundays Friendly and collaborative team environmentWhat Makes You Stand Out:&middot; Excellent English communication (spoken and written)&middot; A collaborative attitude and team spirit&middot; Ability to explain technical matters in simple terms&middot; Time management and task prioritization skills&middot; Patience and professionalism under pressureOther Details:Shift Timings: 10:00 PM &ndash; 6:00 AM (Monday to Friday)Job Type: Full-TimeSalary: Rs 25,000 &ndash; 50,000 + Incentives Earn Up-to 80KKickstart your career with us today &mdash; apply now and unlock the opportunity to grow, learn, and earn in a supportive and rewarding environment!Job Type: Full-timePay: Rs25,000.00 - Rs50,000.00 per monthWork Location: In person

Call Center Agent (Night Shift)

octopus Digital Network

Job Responsibilities:<ul><li>Answer incoming calls professionally and make follow-up calls as required.</li><li>Respond promptly to customer inquiries via calls and chat.</li><li>Handle customer complaints efficiently and ensure timely resolution.</li><li>Provide accurate product and service information to customers.</li><li>Process new orders and complaints by punching data into POS and CRM systems.</li><li>Coordinate with relevant departments to resolve customer issues on a priority basis.</li><li>Follow up on complaints and report closure status to the line manager.</li><li>Comply with instructions and perform additional tasks assigned by the line manager.</li></ul>Requirements:<ul><li>Strong verbal and written communication skills in both Urdu and English.</li><li>Fast and accurate typing skills.</li><li>Ability to search, navigate, and identify locations efficiently.</li><li>Proficient in computer usage and basic software applications.</li></ul>Job Type: Full-timePay: Rs35,000.00 - Rs55,000.00 per monthWork Location: In personExpected Start Date: 30/12/2025

Domestic Call Center Agents Job - Night Shift

SMA Visa Services

Job Summary: The Call Center CSR handles high-volume inbound and outbound calls, assisting customers with requests and ensuring quick resolution.Responsibilities:<ul><li>Manage large volumes of incoming and outgoing calls.</li><li>Provide information on products, billing, account status, and service policies.</li><li>Document interactions in call center software.</li><li>Meet daily performance metrics (AHT, FCR, QA score, etc.).</li><li>Troubleshoot common technical and service-related issues.</li><li>Maintain a professional tone and adhere to call scripts.</li><li>Participate in training to stay updated on products and procedures.</li></ul>Requirements:<ul><li>Previous call center experience preferred.</li><li>Excellent phone etiquette and active listening skills.</li><li>Ability to remain calm during high-pressure situations.</li><li>Familiarity with CRM or call center systems.</li></ul>Contact : +92 311 6638619Job Type: Full-timePay: Rs15,000.00 - Rs20,000.00 per monthWork Location: In person

Customer Service Representative

Digital Bizkart

Job Title: Truck DispatcherJob Type: Full-Time, onisteOffice Hours: Rotational Shifts (2:00 AM - 10:00AM (WFH), 9:30 AM - 6:30PM &amp; 6:00 PM - 2:00AM)Location: PECHS Block 6, Near Delhi Sweet Shahrah e Faisal KarachiSalary: Rs. 60,000 to 80,000 (Depending on the profile)About the Role:We are looking for a reliable and detail-oriented Logistics Dispatcher to join our team. This full-time onsite role involves coordinating and scheduling truck drivers for timely pick-ups and deliveries. The ideal candidate will ensure smooth communication between drivers, customers, and internal departments to maintain efficient transportation operations during nighttime hours.Key Responsibilities:<ul><li>Schedule and dispatch drivers for pick-ups and deliveries</li><li>Monitor driver locations and progress using dispatch software</li><li>Maintain constant communication with drivers, customers, and internal teams</li><li>Proactively resolve any issues or delays to ensure timely service</li><li>Keep accurate records of routes, schedules, and customer interactions</li><li>Ensure compliance with company policies and transportation regulations</li><li>Deliver high-quality customer service and support</li></ul>Qualifications:<ul><li>Minimum of 1 year of experience in truck dispatching (preferred)</li><li>Proficient in dispatching software and related tools</li><li>Excellent problem-solving skills and attention to detail</li><li>Team player with a customer service mindset</li><li>Must be fluent in English (spoken and written)</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs80,000.00 per monthWork Location: In person

Truck Dispatcher

Htech Solution Pvt. Ltd.

SummaryOversee activities of his/her team and hence of Contact Center in their respective shifts to ensure quality performance and smooth operation.Reporting RelationshipThe person will report to Lead Supervisor Operations/Manager.Responsibilities&middot; To communicate the company&rsquo;s vision, purpose, core values to the grass root level employees.&middot; To implement the policies of H-tech solutions in his / her respective team.&middot; To be able to handle employee concerns and provide conflict resolution. To address all employees&rsquo; grievances.<ul><li>To ensure that highest level of quality customer care is delivered based on pre-defined quality benchmarks.</li><li>To speak in an accent that is fully understood and appreciated by the consumer</li><li>To completely understand consumer language and accent and respond to his/her questions in the best possible manner</li><li>To converse in English that is error free in terms of grammar, comprehension, sentence construction and vocabulary.</li><li>To have extensive understanding of FAQs so ensure smooth delivery of information the consumer.</li><li>To have adequate product knowledge for onward transmission to the consumer to achieve maximum customer satisfaction.</li><li>To have extensive exposure to and firsthand knowledge of the relevant culture names addresses and language.</li><li>To have knowledge regarding efficient usage of software for data entry and/or searching.</li><li>Product knowledge and FAQs.</li><li>Knowledge of the processes outlined for:</li><li>Case Handling</li><li>Call backs</li><li>Escalations</li><li>Forwarding</li><li>Reporting / Data Logging</li></ul>&middot; To motivate the employees in order to meet all targets and create healthy competitive environment through recognition, guidance and incentive programs.&middot; To create a sense of ownership among the employees.&middot; Conduct weekly call monitoring and coaching of Customer Support Executives.&middot; Team member&rsquo;s development through additional training and goal setting as identified.&middot; To make sure that the employees are following the schedule properly.&middot; Maintain accurate agent performance stats and reports.&middot; To identify and foresee problems in the existing system and come up with solutions and improvements in the system.&middot; To improve and facilitate team work and coordination through effective communication within the team.&middot; Take escalation calls when needed and promote exceptional customer service by provide first hand resolution&middot; To promote professionalism in the call center environment.&middot; Proficient in the use of Microsoft Office Suite.&middot; To manage the d&eacute;cor and cleanliness of the call center.&middot; Other related job responsibilities as assigned by Call Center Management.Authority<ul><li>To resolve any/all employee concerns according to H-tech policies and procedures</li><li>To escalate any/all unresolved employee concerns to the relevant authorities following the escalation process</li><li>To guide and console agent following company guidelines</li><li>To take defined corrective action against any misconduct</li></ul>&middot; To resolve conflicts according to company guidelinesReports&middot; Statistical data to analyze team&rsquo;s performance&middot; Analytical view of team&rsquo;s KPIs and trends&middot; Root cause Analysis of challenges and their action takenEducation&middot; Education: Bachelor&rsquo;s DegreeExperience&middot; At least 2- year banking call center experience and overall, 3 year Call center experience, field involved customer services representatives in different shifts and proven track record of quality service to customers on schedule.Job Type: Full-timeExperience:<ul><li> call center: 3 years (Required)</li></ul>Work Location: In person

Supervisor (Call Center)

Explore 205+ Call center dispatcher in Karachi this January. Find roles across top companies and apply now to boost your career.