call center analyst - application support

call center licensed triage consultant ii - dc

call center representative (12:30pm-9pm) - $20/hr - dc

booking & reservations coordinator (remote) | training provided

case manager

call center analyst - application support Jobs in Washington

call center licensed triage consultant ii - dc Jobs in Washington

call center representative (12:30pm-9pm) - $20/hr - dc Jobs in Washington

call center triage consultant i - dc Jobs in Washington

call center triage consultant i - dc

call center licensed triage consultant ii dc

Leidos

<div>Description
Leidos Health and Services Group currently has an opening for a Call Center Licensed Triage Consultant II to work on site in Washington, D.C. This is an exciting opportunity to use your experience helping the Military OneSource mission. The Military OneSource Program provides 24/7 support services for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, education, referrals, and counseling to about 4.7 million participants which includes military service members, their families, and eligible civilians at locations worldwide. The Military OneSource program serves as a &ldquo;one source&rdquo; for resource and information encompassing a comprehensive support system.
The Call Center Licensed Triage Consultant II supports complex cases and acts as the critical link for incoming and follow-up calls and chats from members and their families at our DC Call Center. 
 
This role is responsible for providing assistance, education, information, referral services, and expert consultation on various Employee Assistance Program (EAP) and work-life issues. 
 
Candidates must possess strong customer service skills, knowledge of call center operations, and maintain the highest degree of confidentiality, sensitivity, compassion, and respect for members and their families.
Job Responsibilities<ul><li>
Serve as the senior Triage Consultant, providing leadership support and guidance on complex and high-risk cases.</li><li>
Respond to high-volume telephonic and chat contacts in a 24/7 Call Center environment while meeting contractual performance standards.</li><li>
Conduct comprehensive assessments of participant needs across Employee Assistance Program (EAP) and work-life domains, including childcare, parenting, eldercare, education, legal, financial, employment assistance, emotional well-being, relationships, communication, health and wellness, and short-term problem resolution.</li><li>
Assess and manage crisis situations, identify high-risk cases, de-escalate effectively, and initiate appropriate referrals and interventions.</li><li>
Provide assistance, education, information, referrals, and expert consultation to members and their families.</li><li>
Support training and mentorship of other Triage Consultants and assist in evaluating complex cases.</li><li>
Navigate and coordinate resources to resolve member concerns and ensure seamless service delivery.</li><li>
Perform follow-up contacts and complete mandated reporting in accordance with legal and program requirements.</li><li>
Document all participant interactions accurately in electronic case management systems in compliance with program guidelines.</li><li>
Research and provide appropriate referrals and supplemental resource materials tailored to member needs.</li><li>
Perform additional duties and special projects as assigned based on business needs.</li></ul>
Available Shifts (No rotation required)
<ul><li>Mon-Fri - 8:00a - 4:30p</li><li>
Mon-Fri - 9:00a - 5:30p</li></ul>
Basic Qualifications<ul><li>
Master&rsquo;s degree from an accredited graduate program in a behavioral health-related field such as Social Work, Psychology, Marriage and Family Therapy, or Counseling.</li><li>
Current, valid, unrestricted independent counseling license issued by a State, District of Columbia, U.S. Commonwealth, or U.S. Territory.</li><li>
Minimum of one year of related professional experience, preferably within an Employee Assistance Program (EAP) or similar setting.</li><li>
Demonstrated experience in counseling, social work, or mental health services.</li><li>
Strong knowledge of mandated reporting procedures, including child and elder abuse requirements.</li><li>
Strong customer service skills and demonstrated knowledge of call center operations.</li><li>
Knowledge and understanding of military lifestyle and culture.</li><li>
Strong typing skills and proficiency in electronic documentation and web-based research.</li><li>
Proficiency in Microsoft Office applications including Word, Outlook, and Excel, as well as electronic documentation systems.</li><li>
Ability to effectively navigate multiple systems while providing telephonic support.</li><li>
U.S. citizenship and fluency in English required.</li><li>
Ability to successfully pass criminal history, fingerprint background checks, and credential verification required.</li><li>
Ability to maintain and retain suitability investigation and clearance as required.</li><li>
Proficient in navigating electronic systems, computer programs, and virtual service platforms.</li><li>
This position requires a separate, quiet, private, confidential space to work from, as well as having access to your own reliable high-speed internet hard wired to your home (coax or fiber from the Internet Service Provider (ISP) to your home.) Using a hot spot from a mobile device (tethering) or wireless ISP is not acceptable.</li></ul>
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo &mdash; because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 &mdash; and moving faster than anyone else dares.<h2 class="jobSectionHeader">
Original Posting:</h2>
April 17, 2026 
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.<h2 class="jobSectionHeader"> 
Pay Range:</h2>
Pay Range $52,000.00 - $94,000.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
About Leidos
Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.
Securing Your Data
Beware of fake employment opportunities using Leidos&rsquo; name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system &ndash; never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.
If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.</div>

Call Center Licensed Triage Consultant II - DC

<div>Description
Leidos Health and Services Sector currently has an opening for a Call Center Triage Consultant I to work on site in Washington, D.C. This is an exciting opportunity to use your experience helping the Military OneSource mission. The Military OneSource Program provides 24/7 support services for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, education, referrals, and counseling to about 4.7 million participants which includes military service members, their families, and eligible civilians at locations worldwide. The Military OneSource program serves as a &ldquo;one source&rdquo; for resource and information encompassing a comprehensive support system.
The Call Center Triage Consultant I serves as the critical link for incoming and follow-up calls and chats from members and their families located in our DC Call Center. This role is responsible for providing assistance, education, information, referral services, and expert consultation on various Employee Assistance Program (EAP) and work-life issues. 
 
Candidates must possess strong customer service skills, knowledge of call center operations, and maintain the highest degree of confidentiality, sensitivity, compassion, and respect for members and their families.
Job Responsibilities<ul><li>
Respond to high-volume telephonic and chat contacts in a 24/7 Call Center environment while meeting contractual performance standards.</li><li>
Conduct comprehensive assessments of participant needs across Employee Assistance Program (EAP) and work-life domains, including childcare, parenting, eldercare, education, legal, financial, employment assistance, emotional well-being, relationships, communication, health and wellness, and short-term problem resolution.</li><li>
Provide assistance, education, information, referrals, and expert consultation to military members and their families.</li><li>
Assess and manage crisis situations, identify high-risk cases, de-escalate effectively, and initiate appropriate referrals and interventions.</li><li>
Navigate and coordinate resources to resolve participant concerns and ensure seamless service delivery.</li><li>
Perform follow-up contacts and complete mandated reporting in accordance with legal and program requirements.</li><li>
Document all member interactions accurately in electronic case management systems in compliance with program guidelines.</li><li>
Research and provide appropriate referrals and supplemental resource materials tailored to participant needs.</li><li>
Perform additional duties and special projects as assigned based on business needs.</li></ul>
Available Shifts (No rotation required)<ul><li>
Mon-Fri - 8:00a - 4:30p</li><li>
Mon-Fri - 9:00a - 5:30p</li></ul>
Basic Qualifications<ul><li>
Master&rsquo;s degree from an accredited graduate program in a behavioral health-related field such as Social Work, Psychology, Marriage and Family Therapy, or Counseling.</li><li>
Minimum of one year of related professional experience, preferably within an Employee Assistance Program (EAP) or similar setting.</li><li>
Demonstrated experience in counseling, social work, or mental health services.</li><li>
Knowledge of mandated reporting procedures, including child and elder abuse requirements.</li><li>
Strong customer service skills and demonstrated knowledge of call center operations.</li><li>
Knowledge and understanding of military lifestyle and culture.</li><li>
Strong typing skills and proficiency in electronic documentation and web-based research.</li><li>
Proficiency in Microsoft Office applications including Word, Outlook, and Excel, as well as electronic documentation systems.</li><li>
Ability to effectively navigate multiple systems while providing telephonic support.</li><li>
U.S. citizenship and fluency in English required.</li><li>
Ability to successfully pass criminal history, fingerprint background checks, and credential verification required.</li><li>
Ability to maintain and retain suitability investigation and clearance as required.</li><li>
Proficient in navigating electronic systems, computer programs, and virtual service platforms.</li><li>
This position requires a separate, quiet, private, confidential space to work from, as well as having access to your own reliable high-speed internet hard wired to your home (coax or fiber from the Internet Service Provider (ISP) to your home.) Using a hot spot from a mobile device (tethering) or wireless ISP is not acceptable.</li></ul>
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo &mdash; because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 &mdash; and moving faster than anyone else dares.<h2 class="jobSectionHeader">
Original Posting:</h2>
April 17, 2026 
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.<h2 class="jobSectionHeader"> 
Pay Range:</h2>
Pay Range $52,000.00 - $94,000.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
About Leidos
Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.
Securing Your Data
Beware of fake employment opportunities using Leidos&rsquo; name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system &ndash; never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.
If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.</div>

Call Center Triage Consultant I - DC

Woundworx

**Licensed Practical Nurse (LPN) &ndash; Mobile Wound Care | Washington DC**Woundworx is a physician-led mobile advanced wound care practice serving DC. We bring specialty wound care directly to patients in their homes, assisted living, and skilled nursing facilities. We're hiring an LPN for our DC pod.**Schedule:** Monday&ndash;Friday | No weekends | No nights | No on-call**Employment Type:** Flexible &ndash; 1099 contract or W-2 (your choice)---**What You'll Do**- Conduct in-home and facility-based wound care visits across Washington DC- Complete dressing changes, wound measurements, and compression therapy- Assist with UltraMist low-frequency ultrasound treatments- Document visits in CharmHealth EMR with Tissue Analytics wound imaging- Educate patients and caregivers on wound care, offloading, and skin integrity- Coordinate with NPs, PAs, and remote clinical staff for continuity of care- Maintain your mobile clinical kit and supply inventory**Requirements**- Active, unrestricted LPN license in Washington DC- Minimum 1 year of clinical nursing experience (wound care, home health, LTC, or hospice preferred)- Current BLS certification- Valid driver's license, reliable vehicle, and active auto insurance- Comfort with mobile field-based work and EMR documentation- Ability to work independently while coordinating with a multidisciplinary team**Preferred**- Prior wound care or home health experience- Familiarity with Medicare documentation standards- WCC or wound care certification (or willingness to pursue)**Why Woundworx**- Weekdays only &ndash; your weekends are yours- Choose 1099 or W-2- Mileage reimbursement (W-2) or built into contract rate (1099)- Paid training on UltraMist, compression, and advanced wound care protocols- NP-led team with real mentorship- Growing company with advancement opportunitiesPay: $55.00 - $60.00 per hourWork Location: On the road

Licensed Practical Nurse (LPN) – Mobile Wound Care | Washington DC

George Washington Medical Faculty Associates

<div>The GW Medical Faculty Associates (MFA) was incorporated in July 2000 as a not-for-profit, physician-led practice group. The organization functioned as an independent organization in support of The George Washington University School of Medicine and Sciences as a multi-specialty physician practice group. The GW MFA has grown to become the largest independent academic physician practice in the Washington, DC metro region with 375 physicians and 100 APP providers. In 2018, the MFA bylaws were revised to allow The George Washington University to serve as the sole corporate member while the MFA retained independent 501c3 status. The purpose of the change was to ensure alignment between the MFA and The George Washington University.

MFA physicians provide comprehensive patient care, offering one practice for the whole person with 52 medical and surgical specialties. As members of the GW School of Medicine and Health Sciences faculty, MFA providers are teachers and mentors for medical students, residents, fellows, and researchers preserving the rich tradition of academics, research, and healing. In addition to maintaining a closely integrated alliance with The George Washington University and The George Washington University Hospital (GWUH) which is separately owned and operated by Universal Health Services (UHS), the GW MFA has active referring relationships with 12 area hospitals.

The GW MFA&rsquo;s leading healthcare presence in the DC metro region is complemented by a network of community-based practices in DC, Maryland, and Virginia. Given its geographic location in central NW Washington, DC, and proximity to more than 175 resident embassies, the MFA continues to evolve its international clinical outreach.

Position Summary

The Oncology Nurse Coordinator will offer individualized assistance to patients and their support systems to help overcome healthcare system barriers. The Oncology Nurse Coordinator provides education and resources to facilitate informed decision making and timely access to quality health and psychosocial care throughout all phases of the cancer continuum. The Oncology Nurse Coordinator will be the point of contact for a specific group of patients, to include hematologic malignancies, solid tumors, GYN, and breast cancer patients. 


Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.
<ul>
<li>Use advanced nursing knowledge and the nursing process to:</li>
<li><ul><li>Assess factors of the patient&rsquo;s past and present physical, psychosocial, and cultural baseline, health problems, and external support systems which may impact on his/her ability to cope with the current health situation.</li>
<li>Evaluate and document a patient&rsquo;s progress toward goals and collaborate with the health care team to revise goals of care as needed.</li>
<li>Assist with setting up referrals as part of the care plan (i.e. radiation, pulmonary, endocrine, GI, and interventional radiology.)</li>
<li>Provide an individualized plan of nursing care that assists the patient in maximizing participation in his/her care.</li>
<li>Implement appropriate patient education programs to meet individual healthcare needs.</li>
<li>Assist providers with day-to-day patient care.</li>
<li>Participate in team meetings and case conferencing with assigned disease specific care groups.</li>
<li>Assists patients and families through disease process and cancer diagnosis continuum.</li>
<li>Solution-oriented in being proactive with operational challenges that may impede patient outcomes.</li>
<li>Assist with procedures and treatments, including Mediport flushes and injectable medications.</li>
<li>Provides patient education regarding disease process, treatment plan, and symptom management.</li>
<li>Triage patient phone calls and patient portal inquiries; documenting conversation and providing appropriate follow-up as needed.</li>
<li>Work in collaboration with an inter-disciplinary team; with physicians, APPs (Advanced Practicing Providers), medical assistants, infusion nurses, pharmacy, social workers, dietitians, and cancer navigators to assure timely progression towards best clinical outcomes.</li>
<li>Record nursing care using appropriate documentation.</li>
<li>Performs other duties and responsibilities that are appropriate to the position and clinical area.</li>
<li>Demonstrates administrative and clinical leadership skills by:</li>
</ul></li><li><ul><li>Monitor and evaluate the practice of primary nursing according to standards of care.</li>
<li>Identify and correct situations that are not in accord with departmental policies and procedures.</li>
<li>Serve as a role model in the area of professional behavior.</li>
<li>Precept and orient staff to policy, procedure, and clinical situations under the direction of the clinical nurse manager.</li>
<li>Maintain accountability for the delivery of nursing care.</li>
<li>Adheres to ethical and legal standards of the Cancer Center and the profession.</li>
<li>Uses results of nursing research to support and/or change nursing practice.</li>
</ul></li>
</ul>Minimum Qualifications

Education
<ul>
<li>Associate's degree in Nursing or higher, or an equivalent combination of training and experience.</li>
</ul>
Licensure
<ul>
<li>Current and valid DC licensure as a Registered Nurse, OR evidence of application submission and a valid out-of-state license</li>
<li>Current and valid BLS certification</li>
</ul>
Experience
<ul>
<li>A minimum of 2 years of experience in relevant clinical experience.</li>
<li>Requires competency in problem-solving, critical thinking, solution-oriented, and decision-making skills, including excellent communication skills and the ability to delegate effectively.</li>
</ul>
Physical Requirements
<ul>
<li>Sit, stand, bend, reach, and walk for long periods of time in an office setting.</li>
<li>Must be able to occasionally lift, carry, push, or pull over 100 lbs. as part of the role.</li>
<li>Regularly exposed to healthcare settings that may require personal protective equipment.</li>
<li>Requires manual dexterity to operate a computer keyboard, calculator, copier machine, and other equipment.</li>
</ul>
Benefits
<ul>
<li>Hybrid Role 5X8 hour shifts 1 day a month weekly</li>
<li>Comprehensive total rewards package-including competitive pay, health and wellness benefits, retirement savings, generous paid time off, floating holiday, education assistance, Metro savings, and much more.</li>
<li>Free counseling services and resources.</li>
<li>Nursing clinical ladder for career growth and opportunities.</li>
<li>Learn more today about Employee Benefits</li></ul></div>

Oncology Clinical Nurse Coordinator, Cancer Center

Dragonfli Group

<div>
 
 
 About Dragonfli Group
 
 
 
 Dragonfli Group is an elite cybersecurity and IT advisory firm specializing in security operations, architecture, governance, and technology implementation for enterprise and regulated industry clients. We are a certified small business with deep experience across federal, financial services, utilities, and professional services sectors.
 
 
 
 
 
 
 Overview
 
 
 
 
 This role is for applicants that can be on-site in one of the following locations: Washington, DC, Boston, MA, or Dayton, OH.
 
 
 
 
 
 
 Dragonfli Group is sourcing a
 
 Cybersecurity GRC Analyst
 
 for a client facing engagement. This is a pure-play GRC role supporting an active information security program. The right candidate brings deep compliance execution experience, strong written communication skills, and the ability to operate independently in a complex, high-standards environment.
 
 
 
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Complete client security questionnaires and audit responses using established firm precedent; maintain organized submission records
 </li>
 <li>
 Support compliance monitoring and enforcement against ISO 27001, ISO 42001, NIST, and organizational policies
 </li>
 <li>
 Conduct and document risk assessments, policy reviews, and audit evidence gathering
 </li>
 <li>
 Develop and maintain cybersecurity policies and procedures aligned to regulatory requirements
 </li>
 <li>
 Deliver and track compliance training and awareness initiatives; report outcomes to leadership
 </li>
 <li>
 Support implementation of trust center platforms (Vanta, SafeBase, or equivalent)
 </li>
 <li>
 Assist with AI/ML-enabled GRC monitoring, compliance gap identification, and policy violation detection
 </li>
 </ul>
 
 
 
 
 Requirements:
 
 
 
 
 
 
 Minimum Qualifications
 
 
 <ul>
 <li>
 2-5+ years supporting information security in large, complex environments
 </li>
 <li>
 Strong working knowledge of ISO 27001, NIST CSF, and related compliance frameworks
 </li>
 <li>
 Excellent written and interpersonal communication skills; able to produce client-ready deliverables
 </li>
 <li>
 Bachelor's degree in computer science, information security, or related field; equivalent experience considered
 </li>
 <li>
 Preferred certifications: CISSP, CISA, CompTIA Security+
 </li>
 <li>
 Trust center platform experience (Vanta, SafeBase, etc.) a plus
 </li>
 <li>
 Law firm or professional services environment experience a plus
 </li>
 </ul>
 
 
 
 
 Skill(s):
 
 
 
 
 <ul>
 <li>
 GRC platform experience (OneTrust, Archer, ServiceNow GRC)
 </li>
 <li>
 Security questionnaire automation tools (Whistic, Responsive, Loopio)
 </li>
 <li>
 Third-party risk management (TPRM) fundamentals
 </li>
 <li>
 SOC 2 Type I/II audit support experience
 </li>
 <li>
 GDPR, CCPA, or other privacy regulation familiarity
 </li>
 <li>
 Evidence collection and audit artifact management
 </li>
 <li>
 Policy lifecycle management
 </li>
 <li>
 Risk register development and maintenance
 </li>
 <li>
 Business continuity and disaster recovery documentation support
 </li>
 <li>
 Strong proficiency in Microsoft 365 (SharePoint, Teams, Word, Excel) for documentation and collaboration
 </li>
 <li>
 Ability to interface directly with client legal, compliance, and IT stakeholders
 </li>
 <li>
 Experience working in a ticketing or GRC workflow environment (Jira, ServiceNow)
 </li>
 </ul>
</div>

Cybersecurity GRC Analyst

KETTLER

<div>Overview:
<div>
KETTLER currently has an opening for a Leasing Consultant at St. Elizabeths, an apartment community located in Washington, DC.</div><div></div><div> 
The Leasing Consultant, under the direction of the Community Manager, is responsible for maximizing property occupancy by generating qualified traffic, networking within the local community, scheduling appointments, securing rentals, promoting resident retention and providing or coordinating exceptional customer service.</div>
Responsibilities:
<ul><li>Greeting prospective residents and providing them with property tours.</li><li>
Performing proper outreach marketing.</li><li>
Help create engaging social media initiatives to connect residents, and manage posts.</li><li>
Daily follow up on all prospects to make sure all questions are answered and a &ldquo;high touch&rdquo; approach adhered to.</li><li>
Assisting with resident retention.</li><li>
Support efforts to partner with nearby businesses, events, and other local organizations.</li><li>
Walking the marketing path daily.</li><li>
Providing excellent customer service to residents and prospects.</li><li>
Processing lease applications and qualifying residents.</li><li>
Supporting the Community Manager with general office maintenance by answering phones and performing other administrative tasks.</li><li>
Play a key role in resolving resident concerns and issues.</li><li>
Other duties as assigned.</li></ul>
Qualifications:
<ul><li>At least 1 year of customer service, sales or office experience is required, preferably in residential property management.</li><li>
High School Diploma, GED, or equivalent; some college preferred.</li><li>
Customer service, sales, and goal-oriented mindset.</li><li>
Must be able to work on weekends and holidays.</li><li>
Computer proficiency and knowledge of the Microsoft Office Suite</li><li>
Excellent written and verbal communication skills and ability to interact with residents and customers in a professional manner.</li><li>
Familiarity with social media platforms, as well as best practices for businesses.</li></ul></div>

Leasing Consultant

Community of Hope

<div>Description:

Procurement Specialist
Washington, DC | Hybrid | $24.03 - $26.44 per hour | Washington Post Top Workplace 
Join Community of Hope as a Procurement Specialist! Are you detail-oriented, organized, and passionate about supporting meaningful work behind the scenes? Step into a role where your expertise helps power a mission that truly matters.
As a Procurement Specialist, you&rsquo;ll play a critical role in ensuring purchases are made in alignment with donor requirements and Community of Hope&rsquo;s accounting policies and procedures&mdash;helping our programs run smoothly and effectively.
Be part of a mission-driven team committed to ending homelessness, improving health outcomes, and strengthening communities across Washington, DC. This position is based at the Conway Health and Resource Center in Southwest, DC.
 Our Approach and Values:<ul><li>
We celebrate people&rsquo;s strengths and acknowledge the impact of trauma on people&rsquo;s lives.</li><li>
We embrace diversity, welcome all voices, and treat everyone with respect and compassion.</li><li>
We lead and advocate for changes to make systems more equitable.</li><li>
We strive for excellence and value integrity in all that we do</li></ul>
What You&rsquo;ll Do<ul><li>
Processes credit card purchase requests at least weekly, reviewing requests for accuracy, allowability and approvals. Places internet and telephone orders. Follows up with staff as needed to verify delivery of goods and services.</li><li>
Matches credit card purchase documentation to the transactions at least weekly to ensure proper processing by accounts payable.</li><li>
Places office supplies orders twice a month. Reviews requests from Community of Hope staff for accuracy and allowability. Reviews and approves supplies invoices.</li><li>
Books travel as needed (plane or train tickets and hotel accommodations) for employees traveling on behalf of Community of Hope. Receives and reviews travel authorizations and per diem requests for accuracy, allowability, and approvals. Provides to accounts payable the necessary travel authorization and verifies payment for per diems prior to travel.</li><li>
Participates in setup and onboarding of procurement management system. Assists in training end users on process and procedures with the goal of becoming principal buyer when the system comes online.</li><li>
Maintains confidentiality of sensitive information including credit card accounts, online vendor accounts, employee and client information.</li><li>
As needed, backs up Finance Specialist in depositing incoming checks into Community of Hope bank accounts using Remote Deposit Capture.</li><li>
Completes other job duties as assigned.*</li></ul>
Requirements:

 Must-Haves<ul><li>
High school diploma or equivalent required.</li><li>
At least two years of post-secondary education in finance, accounting, or business, or 2 years of equivalent work experience required.</li><li>
Accurate and attentive to detail.</li><li>
Highly organized and able to meet strict deadlines.</li><li>
Able to communicate effectively with employees and outside parties.</li><li>
Extremely discreet and able to keep highly confidential information.</li></ul>
 Nice-to-Haves<ul><li>
Bookkeeping or accounting training and/or experience preferred.</li></ul>
Why You&rsquo;ll Love Working Here!
At COH, we prioritize the following well-being and work-life balance-centered benefits:<ul><li>
8 x Washington Post 150 Top Workplaces winner</li><li>
8-hour workdays with paid lunch</li><li>
3 weeks vacation (additional week after two years), 2 weeks sick leave, + 11.5 paid holidays and one personal floating holiday on an annual basis.</li><li>
Annual performance-based raises, up to 5% of your annual pay.</li><li>
Tuition reimbursement &amp; loan repayment (NHSC &amp; DCHPLRP), Licensing reimbursement &amp; CEU funding.</li><li>
Medical, dental, vision, life &amp; disability insurance + 403(b) retirement.</li><li>
Leadership development, internal promotions and career growth opportunities.</li><li>
A culture grounded in equity, compassion, and well-being.</li></ul>
About Us:
Community of Hope is a mission-driven, innovative, rapidly growing nonprofit, and Federally Qualified Health Center. For over 45 years, we have provided health and housing services, perinatal care coordination, and community support services to make Washington, DC more equitable. Community of Hope also strongly emphasizes maternal and child health, with midwifery practice and the only free-standing birth center in DC. We are honored to be one of DC&rsquo;s largest providers of housing and homelessness prevention services for families and individuals throughout DC. Through our Family Success Center, our WIC nutrition centers, and our various partnerships, we have reached hundreds and believe that everyone in DC deserves to be healthy, housed, and hopeful. With the help of our amazing staff, we have successfully provided:<ul><li>
50,000+ medical visits</li><li>
6,300+ dental visits</li><li>
17,000+ emotional wellness visits</li><li>
1,384 families and 220 individuals with housing/homelessness prevention services</li></ul>
Ready to bring hope and health to our DC community? Apply today! To request a reasonable accommodation to complete an employment application or for general questions about employment with Community of Hope, contact a Recruiting Coordinator. Email: hr@cohdc.org Phone: 202-407-7747. Community of Hope is an equal opportunity employer.</div>

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