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business systems analyst

call center analyst application support

NuAxis Innovations

<div><div><p><b>We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.</b></p><p><b>
Technology is our Passion. People are our Purpose.</b></p><p>
We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it&rsquo;s a state of mind.</p><p>
We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated <b>Call Center Analyst - Application Support</b> for a Full-Time position.</p><p><b>
Job Summary:</b></p><p>
We are currently seeking an Applications Service Center Analyst (FM/HR - SCA) for a full-time position. This role is largely responsible for providing remote customer support for Federal Government systems and applications. Support for these systems is primarily provided over the phone and through electronic communications such as email and chat. We are looking for a highly competent, customer service-oriented, and motivated individual to fill this role</p><p><b>
Essential Functions:</b></p><ul><li>
Handling incoming phone requests from customers</li><li>
Handling incoming electronic requests (Chat, Email) from customers</li><li>
Creating, tracking and resolving application incidents and service requests.</li><li>
Fulfilling customer requests in a timely manner to meet Service Level Agreements (SLAs)</li><li>
Researching customer request to ensure accurate information and resolutions are provided</li><li>
Escalating customer requests that cannot be handled at the Service Center to the appropriate<br>
support team</li><li>
Using customer service skills to clarify customer issues and requests to ensure proper resolution or<br>
escalation</li><li>
Creating, updating and retiring service center knowledge documentation</li><li>
Attend and participate in team meetings to surface and discuss process improvements and service<br>
offering changes</li></ul><p><b>
Education:</b></p><ul><li><p>
High school diploma or equivalent. Bachelor's Degree preferred.</p></li><li><p>
HDI Analyst Certification (e.g. CSA, SCA, DST, etc.) - required within 90 business days of hire</p></li></ul><p><b>
Knowledge Requirements:</b></p><ul><li><p>
Critical thinking skills</p></li><li><p>
Active listening skills and effective communication strategies</p></li><li><p>
Enterprise ticketing application experience - BMC Remedy Service Management experience preferred</p></li><li><p>
Human Resource application support experience preferred</p></li></ul><p><b>
Experience:</b></p><p>
Two (2) + years of customer service experience. Service desk or call center experience preferred.</p><p><b>
Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!</b></p><p><b>
Our Profile:</b></p><p>
We are an IT company with a unique mission&mdash;to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. <b>Learn More</b><b>.</b></p><p>
NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. <b>Learn More</b> about our Benefits and Culture!</p></div></div><p></p>

Call Center Analyst - Application Support

CSAA Insurance Group, a AAA Insurer

<div><p>External candidates: In order for your application to be correctly processed please sign-in before you apply</p><p></p><p>
Internal candidates: Please go to Workday and click &quot;Find Jobs&quot; link under Career</p><p></p><p>
Thank you for considering opportunities with us!</p><p><b>
Job Title</b></p>
Actuarial Analyst, Commercial Pricing - Remote<p></p><p><b>
Requisition Number</b></p>
R7595 Actuarial Analyst, Commercial Pricing - Remote (Open)<p></p><p><b>
Location</b></p>
California - Home Teleworkers<p></p><p><b>
Additional Locations</b></p>
Alabama - Home Teleworkers, Alabama - Home Teleworkers, Arizona - Home Teleworkers, Arkansas - Home Teleworkers, Colorado - Home Teleworkers, Connecticut - Home Teleworkers, Delaware - Home Teleworker, District of Columbia - Home Teleworkers, Florida - Home Teleworkers, Georgia - Home Teleworkers, Idaho - Home Teleworkers, Illinois - Home Teleworkers, Indiana - Home Teleworkers, Iowa - Home Teleworkers, Kansas - Home Teleworker, Kentucky - Home Teleworkers, Louisiana - Home Teleworkers, Maine Home Teleworkers, Maryland - Home Teleworkers, Massachusetts - Home Teleworkers, Michigan - Home Teleworkers, Minnesota - Home Teleworkers, Mississippi - Home Teleworker, Missouri - Home Teleworker, Montana - Home Teleworkers {+ 20 more}<p></p><p><b>
Job Information</b></p><p>
We're Mobilitas, a commercial insurance company created by CSAA Insurance Group. Our mission is to reinvent commercial insurance in the mobility space to offer our partners innovative solutions for today&rsquo;s way of doing business. At Mobilitas, we believe in what's possible and we use our inventive skills to meet the demands of modern mobility with exceptional service. We&rsquo;re looking for motivated, innovative individuals who think big, move fast and are dedicated to creating a company from the ground up, without the constraints of a traditional insurance company. We&rsquo;re excited to push the boundaries of commercial insurance and are looking for enthusiastic team members to help us reimagine insurance.</p><p></p><p>
We are actively hiring for an Actuarial Analyst, Commercial Pricing - Remote!</p><p></p><p><b>
Your Role:</b></p><p>
As a Commercial Pricing Actuarial Analyst, you will prepare and coordinate analyses for insurance rating. You will support individual account pricing, perform portfolio ratemaking analyses, and lead projects of moderate complexity.</p><p></p><ul><li>This role is posted as a level IV Actuarial Analyst. However, we are open to levels III - V for this role.</li></ul><p></p><p><b>
Your Work:</b></p><ul><li>
Support commercial auto pricing, including individual account pricing and portfolio-level analyses</li><li>
Conducts actuarially sound statistical analysis by selecting appropriate data sources and making assumptions to develop recommendations for pricing</li><li>
Documents assumptions, methods, sources and considerations in an organized fashion</li><li>
Prepares actuarial findings and documents that are suitable for technical and non-technical audiences</li><li>
Participates in peer reviews to increase collaboration, ensure quality work and drive innovation</li><li>
Collaborate with cross-functional teams, including product management, finance, and claims, to provide actuarial support</li><li>
Follow industry developments, trends, market landscape, and emerging actuarial methods and tools</li><li>
Depending on experience, provides mentorship and guidance for more junior colleagues</li><li>
Provide analytical support to other functions on an ad hoc basis</li></ul><p></p><p><b>
Required Experience, Education and Skills</b></p><ul><li>
BA/BS in statistics, mathematics, actuarial science or related area and 5 years of post-bachelor experience performing statistical and actuarial analysis</li><li>
Or Graduate degree in statistics, mathematics, actuarial science or related area and 3 years experience performing statistical and actuarial analysis</li><li>
Completion of 5 or more actuarial exams</li><li>
Proficiency in statistical analysis and programming languages, such as: SQL, R, Python, Radar, etc.</li><li>
Strong analytical and communication skills</li></ul><p></p><p><b>
What would make us excited about you?</b></p><ul><li>
Actuarial analysis on Commercial Auto lines insurance preferred</li><li>
Expert-level problem solving and critical thinking skills</li><li>
Proven oral and written communication skills, including the ability to give formal presentations</li><li>
In depth actuarial industry knowledge and knowledge of the insurance marketplace</li><li>
Effective problem solving and critical thinking skills</li><li>
Ability to work effectively in a team environment</li><li>
Possesses pattern-recognition skill and logic-based thinking</li><li>
Have a solid understanding of the market landscape</li><li>
Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.)</li><li>
Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)</li><li>
Travels as needed for role, including divisional / team meetings and other in-person meetings</li></ul><p></p><p>
Please note we are hiring for this role remote anywhere in the United States with the following exceptions: Hawaii and Alaska.</p><p></p><p>
#li-sd1</p><p></p><p><b>
Why Choose a Career at Mobilitas?</b></p><p></p><p>
At Mobilitas, we are a mission-driven organization proudly committed to empowering our members, our employees, and our communities to thrive<b>.
</b></p><p></p><p><b>Recognition: </b>We offer a total compensation package, annual bonus eligibility for most roles, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at careers.mobilitasinsurance.com.</p><p></p><p><b>
Career Growth: </b>We believe in growth for everyone. Here at Mobilitas, leaders and mentors partner with employees to align interests, unlock development opportunities, and support long‑term success.</p><p></p><p><b>
Flexible Workplace: </b>We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex roles, working primarily from home, often with the flexibility to work from various locations including Mobilitas offices. Our flexible workplace empowers you to balance remote work with intentional in‑person moments that deepen connection and collaboration.</p><p></p><p><b>
Inclusion and Belonging: </b>An inclusive and welcoming workplace is the cornerstone of our success. By fostering an environment where people feel valued and heard, we deepen our ability to understand and meet the unique needs of our members. This strengthens innovation and enhances our products and services, giving us a competitive edge in the market.</p><p></p><p><b>
Sustainability: </b>As climate change leads to more frequent and severe weather events, we are taking bold action to build more resilient communities and reduce our environmental impact.</p><p></p><p>
Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don&rsquo;t miss important updates from us.</p><p></p><p>
CSAA is committed to providing reasonable accommodations to qualified applicants and employees with disabilities or other limitations. If you would like to request an accommodation to participate in the job application or interview process, please contact jobs@mobilitasinsurance.com</p><p></p><p>
If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education.</p><p></p><p>
Mobilitas does not provide visa sponsorship for this role. Applicants must have authorization to work indefinitely in the US. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).</p><p></p><p>
Mobilitas Insurance Group is an equal opportunity employer.</p><p><b>
.</b></p><p></p>
The national average salary range for this position is $122,850.00-$136,500.00. However, we have a location-based compensation structure. Our salary ranges vary and are calculated based on work location. The starting pay range for this position across all the states we hire in is $122,850.00-$164,000.00. This role also includes an opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 10% of eligible pay.<p></p>
This job posting will be unposted on Sat, 18 Apr 2026.</div>

Actuarial Analyst, Commercial Pricing - Remote

Cushman & Wakefield

<div><p><b>Job Title</b></p>
Research Analyst - Data Centers, Alternatives &amp; Practice Groups<p></p><p><b>
Job Description Summary</b></p>
This position will reside in the Global Think Tank and will report directly to the Head of Data Center Insights. The Research Analyst is responsible for supporting the business and Think Tank with accurate data collection and verification, database management, trend analysis and data visualization for broker/client requests, GOS requirements, ongoing reporting, and requests from a variety of Cushman &amp; Wakefield service lines and property type leadership groups, including alternatives and practice groups (PG), capital markets, valuation and advisory, etc. Specifically, this position provides support for accurately gathering, sourcing, and analysing data and interpreting this information to identify and present market trends in visual and text formats. Output of the analysis is used to directly support producer and client-facing employee requests. The Research Analyst is also accountable for accurate and proactive maintenance, and improvement, of proprietary and third-party databases with critical market data, as well as pulling data from said systems to support thought leadership and forecast development. The position will serve as quality control auditor to ensure accuracy of reports and data, as well as adherence to corporate standards.<p><b>
Job Description</b></p><p><b>
Responsibilities:</b></p><ul><li>
Data collection, verification and database management<ul><li>
Source and collect data pertinent to niche asset classes, including but not limited to data centers, including property level information, land and building comps from various sources, and utilities data</li><li>
Cross reference media reports with broker knowledge, county records, etc. to verify data and ensure its accuracy</li><li>
Update and maintain internal comps, internal market data, and overview decks</li></ul></li><li>
Data analysis<ul><li>
Synthesize all data collected, analyze it, and identify interesting or unexpected findings</li><li>
Summarize and articulate key findings in visual and/or text formats</li><li>
Present data in a professional, organized and intuitive fashion for deeper analysis by the Head of Data Center Insights, or appropriate senior research lead</li></ul></li><li>
Data visualization and business intelligence reporting<ul><li>
Keep overview/house view charts/decks up to date</li><li>
Create interesting charts/tables/slides highlighting new sector trends; improve existing visualizations where appropriate</li><li>
Using business intelligence reporting knowledge, build out existing dashboards in PowerBI or create new ones to ensure data readiness and streamline data request fulfillment; develop broker self-service tools where appropriate/as requested</li></ul></li><li>
Client-facing team request<ul><li>
Handle basic broker requests on a regular basis, provide support for ad hoc pitch deck creation and RFP fulfillment</li><li>
Aggregate pertinent information such as land comps, fiber maps, and market data collection from internal and subscription sources</li><li>
Ensures research teams are meeting needs of fee-earners</li></ul></li><li>
Thought leadership and reporting<ul><li>
Contribute to Think Tank thought leadership, as needed</li><li>
Compile data, analyze trends and write (or assist in writing) quarterly reports</li><li>
Identify new sources of credible data; present data in a compelling, thoughtful, and professional manner</li></ul></li></ul><h2 class="jobSectionHeader"><b>
Qualifications:</b></h2><ul><li>
Bachelor&rsquo;s degree in data analytics, data science, mathematics, economics, statistics, finance, or other related quantitative focus required</li><li>
1-2 years of experience in real estate research or data center experience is preferred</li><li>
Advanced knowledge in MS Office Suite, including Excel and PowerPoint</li><li>
Experience with Power BI or Tableau is highly preferred</li><li>
Exceptional project management, time management and organizational skills</li><li>
Natural curiosity, an analytical mindset, and data interrogation capabilities</li><li>
Data accuracy, consistency, timeliness and comprehensiveness</li><li>
Development of new time series data and improvement of existing research data</li><li>
Service delivery: request turnaround time and quality</li><li>
Thought leadership creation: working with the team to outline, structure and deliver industry-leading research reporting and analysis</li><li>
Ability to source new, compelling, and topical data</li><li>
Development of internal business intelligence tools that are used for broker self-service and/or bring efficiency to broker/client request fulfillment</li><li>
Other desired technical skills:<ul><li>
Knowledge of data normalization practices and ability to maintain a growing database of ~5,000 observations</li><li>
Ability to cross reference pertinent data points (i.e. land and building comps) across multiple data sources</li><li>
Intermediate-advanced excel proficiency (i.e., perform Vlookup, index/match functions, PowerQuery, pivot tables)</li><li>
Intermediate PowerBI experience (i.e., knowledge of DAX, PowerQuery, data workflow modelling, dashboard creation)</li><li>
Ability to review qualitative data for pertinent quantitative information, formulate a conclusion from information in the source, and verify its accuracy or truthfulness. (i.e. source data from media, social media, conversations, panels, webinars, etc.)</li></ul></li></ul><br>
<p></p>
Cushman &amp; Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.<br>
<p></p>
The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate&rsquo;s experience and qualifications.<br>
<p></p>
The company will not pay less than minimum wage for this role.<br>
<p></p>
The compensation for the position is: $ 72,250.00 - $85,000.00<p></p>
Cushman &amp; Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.<p></p><p>
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman &amp; Wakefield, please call the ADA line at <b>1-888-365-5406</b> or email Accommodations@cushwake.com. Please refer to the job title and job location when you contact us.</p><p></p>
INCO: &ldquo;Cushman &amp; Wakefield&rdquo;</div>

Research Analyst - Data Centers, Alternatives & Practice Groups

<div><p>External candidates: In order for your application to be correctly processed please sign-in before you apply</p><p></p><p>
Internal candidates: Please go to Workday and click &quot;Find Jobs&quot; link under Career</p><p></p><p>
Thank you for considering opportunities with us!</p><p><b>
Job Title</b></p>
Sr. Insurance Analyst - State Product Management - Remote<p></p><p><b>
Requisition Number</b></p>
R7668 Sr. Insurance Analyst - State Product Management - Remote (Open)<p></p><p><b>
Location</b></p>
Arizona - Home Teleworkers<p></p><p><b>
Additional Locations</b></p>
Alabama - Home Teleworkers, Alabama - Home Teleworkers, Arkansas - Home Teleworkers, California - Home Teleworkers, Colorado - Home Teleworkers, Connecticut - Home Teleworkers, Delaware - Home Teleworker, District of Columbia - Home Teleworkers, Florida - Home Teleworkers, Georgia - Home Teleworkers, Idaho - Home Teleworkers, Illinois - Home Teleworkers, Indiana - Home Teleworkers, Iowa - Home Teleworkers, Kansas - Home Teleworker, Kentucky - Home Teleworkers, Louisiana - Home Teleworkers, Maine Home Teleworkers, Maryland - Home Teleworkers, Massachusetts - Home Teleworkers, Michigan - Home Teleworkers, Minnesota - Home Teleworkers, Mississippi - Home Teleworker, Missouri - Home Teleworker, Montana - Home Teleworkers {+ 21 more}<p></p><p><b>
Job Information</b></p><p>
CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the leading personal lines property and casualty insurance groups in the United States. Here, every employee shapes our mission. We build innovative, human-centered solutions that help AAA members prevent, prepare for, and recover from life's uncertainties. You will join a collaborative, inclusive culture where your strengths have room to grow and your ideas can drive real impact. Step into a role where you can contribute to our shared success through meaningful work.</p><p></p><p>
We are actively hiring for a <b>Sr. Insurance Analyst - State Product Management - Remote.</b></p><p></p><p><b>
Your Role:</b>You will be a problem-solver who considers complex data from multiple sources in order to understand the drivers of our business results and influence the next steps of action. This is a fast-paced department where a data analyst with drive and a thirst for new challenges every day will thrive!</p><p></p><p>
We are open to analyst levels 4-6 for this role. Leveling will be determined through the interview process. (Salary Range will vary by job level).</p><p></p><h2 class="jobSectionHeader"><b>
Your Work:
</b></h2><ul><li><p>Leading sophisticated analysis to develop actionable and innovative recommendations for achieving growth and profitability targets.</p></li><li><p>
Proactively assessing market risks and opportunities, evaluating multiple possible solutions, and maximizing data-based insights to influence the decisions of executive leadership.</p></li><li><p>
Using tools like Snowflake, SQL, Microsoft Excel, Essbase to access and analyze large amounts of data (may also use other tools such as SAS, PowerBI, Python, etc.)</p></li><li><p>
Understanding and communicating the overall performance and strategy of personal lines auto and property products in your assigned markets.</p></li><li><p>
Quantifying catastrophe risk and identifying risk management strategies.</p></li><li><p>
Building annual revenue plans and explaining variances to these plans.</p></li><li><p>
Working cross-functionally with partners across the organization, including Marketing, Actuarial, Finance, and others, to support the development, design, and implementation of new products, programs, and processes.</p></li><li><p>
Delivering effective presentations of findings to multiple levels of internal and external partners, adapting the content as appropriate.</p></li><li><p>
Providing guidance and mentorship to junior analysts.</p></li><li><p>
This role may require occasional travel (&lt;10%) to meet with partners in your assigned territory.</p></li></ul><p></p><h2 class="jobSectionHeader"><b>
Required Experience, Education and Skills</b></h2><ul><li><p>
Bachelor's degree in mathematics, business, statistics, economics, computer science or equivalent combination of education and experience</p></li><li><p>
8+ years of analytical experience in related industry; multiple functions experience is preferred</p></li><li><p>
Superior research, statistical, analytical, processing and mathematical skills with ability to structure and conduct analyses</p></li><li><p>
Adaptability and the capability of multi-tasking and strong time management</p></li><li><p>
Ability to make effective formal presentations</p></li><li><p>
Strong oral and written communication skills</p></li><li><p>
Ability to work in a team environment</p></li><li><p>
Ability to coach and mentor co-workers and give feedback as required by using effective interpersonal skills</p></li><li><p>
Superior knowledge of insurance, accounting and rate-making concepts</p></li><li><p>
Proficiency in Microsoft Office Suite, SAS, SQL, Visual Basic and various structured analysis and design techniques.</p></li></ul><p></p><p><b>
What would make us excited about you?</b></p><ul><li><p>
Pursuit or completion of industry-relevant continuing education, including graduate degrees, MBA, risk and insurance designations from The Institutes (AINS, AIC, ARM, CPCU, etc.), and actuarial exams and designations (ACAS, FCAS, CERA).</p></li><li><p>
0 &ndash; 2 years Leadership and mentoring experience</p></li><li><p>
Advanced degree in related field</p></li><li><p>
Demonstrated ability to perform in a fast-paced environment with multiple priorities and deadlines.</p></li><li><p>
Excellent analytical and communication skills with ability to translate sophisticated concepts into simple, actionable recommendations for diverse audiences.</p></li><li><p>
Proven history of taking initiative and driving projects to completion with minimal guidance.</p></li><li><p>
Strong research and analytical (quantitative and/or qualitative) skills with ability to perform analysis and identify solutions to issues.</p></li><li><p>
Ability to understand customer&rsquo;s goals as well as critical business processes and rules to design solutions.</p></li><li><p>
Proficiency in Microsoft Office Suite and Sharepoint, especially Microsoft Excel and PowerPoint as we work with these tools daily</p></li><li><p>
Proficiency in data science and coding (Snowflake, SQL, Microsoft Excel, and may also use other tools such as SAS, PowerBI, Python, etc.)</p></li><li><p>
Strong data visualization skills (experience with PowerBI a plus).</p></li><li><p>
Advanced Insurance product, price, underwriting and regulation knowledge, with working knowledge of personal lines rate plans and product offerings.</p></li><li><p>
Ability to read and interpret standard laws and regulations.</p></li><li><p>
Experience in budget forecasting</p></li><li><p>
Project management skills</p></li><li><p>
Actively shapes our company culture (e.g., supporting employee resource groups, mentoring employees, volunteering, joining cross-functional projects)</p></li><li><p>
Champions our cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)</p></li><li><p>
Demonstrates a company ownership mindset, thinking beyond boundaries of their own area</p></li><li><p>
Travels as needed for role, including divisional / team meetings and other in-person meetings</p></li><li><p>
Fulfills business needs, which may include investing extra time, helping other teams, etc</p></li></ul><p></p><p>
Please note we are hiring for this role remote anywhere in the United States with the following exceptions: Hawaii and Alaska.</p><p></p><p><b>
Why Choose a Career at CSAA IG?</b></p><p></p><p>
At CSAA IG, we are a mission-driven organization proudly committed to empowering our members, our employees, and our communities to thrive<b>.
</b></p><p></p><p><b>Recognition: </b>We offer a total compensation package, annual bonus eligibility for most roles, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at https://careers.csaainsurance.aaa.com/us/en/benefits.</p><p></p><p><b>
Career Growth: </b>We believe in growth for everyone. Here at CSAA IG, leaders and mentors partner with employees to align interests, unlock development opportunities, and support long‑term success.</p><p></p><p><b>
Flexible Workplace: </b>We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex roles, working primarily from home, often with the flexibility to work from various locations including CSAA offices. Our flexible workplace empowers you to balance remote work with intentional in‑person moments that deepen connection and collaboration.</p><p></p><p><b>
Inclusion and Belonging: </b>An inclusive and welcoming workplace is the cornerstone of our success. By fostering an environment where people feel valued and heard, we deepen our ability to understand and meet the unique needs of our members. This strengthens innovation and enhances our products and services, giving us a competitive edge in the market.</p><p></p><p><b>
Sustainability: </b>As climate change leads to more frequent and severe weather events, we are taking bold action to build more resilient communities and reduce our environmental impact. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don&rsquo;t miss important updates from us.</p><p></p><p>
CSAA is committed to providing reasonable accommodations to qualified applicants and employees with disabilities or other limitations. If you would like to request an accommodation to participate in the job application or interview process, please contact TalentAcquistion@csaa.com</p><p></p><p>
If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education.</p><p></p><p>
CSAA does not provide visa sponsorship for this role. Applicants must have authorization to work indefinitely in the US. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).</p><p></p><p>
CSAA Insurance Group is an equal opportunity employer.</p><p></p><h2 class="jobSectionHeader"><b>
#LI-JR1</b></h2><p><b>
.</b></p><p></p>
The national average salary range for this position is $110,700.00-$123,000.00. However, we have a location-based compensation structure. Our salary ranges vary and are calculated based on work location. The starting pay range for this position across all the states we hire in is $110,700.00-$147,500.00. This role also includes an opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 10% of eligible pay.<p></p>
This job posting will be unposted on Fri, 1 May 2026.</div>

Sr. Insurance Analyst - State Product Management - Remote

U.S. Immigration and Customs Enforcement

<div><div><h2 class="jobSectionHeader"><b>Summary</b></h2>
<p>Program Analyst supports IHSC Personnel Unit by managing HR information systems, timekeeping, and travel data. Duties include data analytics, program monitoring, stakeholder communication, and process improvement. Works independently under general supervision, plans own work, and assignments are reviewed for feasibility and effectiveness in meeting requirements.<br>
<br>
<b>This position is only open to current USPHS officers.</b><br>
<b>USPHS Call to Active Duty (CAD) candidates are not eligible for this position.</b></p>
<p>Learn more about this agency</p></div></div>
<br><div><div><h2 class="jobSectionHeader"><b>This job is open to</b></h2>
</div><div><div><div><h3 class="jobSectionHeader"><b>The public</b></h3>
</div><div>U.S. Citizens, Nationals or those who owe allegiance to the U.S.
</div></div></div><h3 class="jobSectionHeader"><b>Clarification from the agency</b></h3>
<p>Applicants must be a current USPHS Commissioned Corps Officer. USPHS Call to Active Duty (CAD) candidates are not eligible for this position. Civilians are not eligible for this position.</p></div>
<br><div><div><h2 class="jobSectionHeader"><b>Duties</b></h2>
</div><p><b>DUTIES AND RESPONSIBILITIES:</b>
</p><div>
<ul><li><b>Data Analytics for Human Resource Information Systems:</b>
<ul><li>Collects, analyzes, and interprets data from human resource information systems (e.g., staffing matrix) and human resources programs (e.g., recruitment and placement).</li>
<li>Develops and maintains dashboards, reports, and metrics to support strategic planning and operational decision-making.</li>
<li>Identifies trends, gaps, and opportunities for process improvement based on data analysis.</li>
</ul></li></ul><ul><li><b>Program Monitoring and Data-Driven Policy Implementation:</b>
<ul><li>Monitors assigned human resources programs and projects using quantitative and qualitative data to ensure compliance with policies, standards, and guidelines.</li>
<li>Conducts research and data analysis to support policy review, revision, and development of standard operating procedures.</li>
<li>Coordinates and manages programs within the immediate component, leveraging data to drive continuous improvement.</li>
</ul></li></ul><ul><li><b>Stakeholder Communication and Data Presentation:</b>
<ul><li>Communicates and collaborates with internal and external stakeholders, presenting data-driven insights through briefings, reports, and special presentations.</li>
<li>Translates complex data findings into actionable recommendations, requiring tact and judgment in the explanation of methods, policies, and plans.</li>
</ul></li></ul><ul><li><b>Civil Service Employee Timekeeping System Data Management:</b>
<ul><li>Oversees and manages the civil service employee timekeeping system, ensuring accurate data collection, entry, and reporting for the Chief of Administration and its sections.</li>
<li>Analyzes timekeeping data to identify patterns, discrepancies, and opportunities for process optimization.</li>
</ul></li></ul><ul><li><b>IHSC Travel System and Data Analytics:</b>
<ul><li>Administers the IHSC travel system and related data functions, ensuring the accuracy and completeness of travel records and reports.</li>
<li>Analyzes travel data to support budget planning, compliance, and operational efficiency.</li>
</ul></li></ul><ul><li>Performs other minor duties as assigned.</li></ul></div></div><p></p>
<br><div><div><h2 class="jobSectionHeader"><b>Requirements</b></h2>
</div><h3 class="jobSectionHeader"><b>Conditions of employment</b></h3>
<ul><li>You must be a U.S. citizen to apply for this position.</li>
<li>You must successfully pass a background investigation.</li>
<li>You must successfully pass a drug screen.</li>
<li>Males born after 12/31/59 must certify registration with Selective Service.</li>
<li>Requirements by Closing Date: Unless otherwise noted, you must meet all requirements by the closing date of the announcement.</li>
<li>Service Remaining Requirement Agreement: Upon appointment to this position, officers will be required to serve an 18 to 24-month commitment to IHSC.</li>
<li>ASSIGNMENT PAY AGREEMENT: You must not have a current Assignment Pay Agreement. However, if you have a current Assignment Pay Agreement, it must be fulfilled within 90 days of your application submission.</li>
<li>Applicants must be a current USPHS Commissioned Corps Officer. USPHS Call to Active Duty (CAD) candidates are not eligible for this position. Civilians are not eligible for this position.</li>
<li>PHS officers must participate in IHSC TDY On-Call Schedule (ITOS.) ITOS is either an entire month or two 16-day periods a year where, depending on the needs of the agency, the officer is required to be available to serve.</li>
</ul><h3 class="jobSectionHeader"><b>Qualifications</b></h3>
<p><b>COMPETENCIES:</b>
</p><div>
<ul><li>Demonstrate strong interpersonal skills. Treats others with courtesy, sensitivity, and respect.</li></ul>
<ul><li>Writes in a clear, concise, organized, and convincing manner.</li></ul>
<ul><li>Makes clear and convincing oral presentations. Listens effectively; clarifies information as needed.</li></ul>
<ul><li>Identifies and analyzes problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes recommendations.</li></ul>
<ul><li>Inspires and fosters team commitment, spirit, pride, and trust. Facilitates cooperation and motivates team members to accomplish group goals.</li></ul>
<ul><li>Behave in an honest, fair, and ethical manner. Shows consistency in words and actions. Model high standards of ethics.</li></ul>
<ul><li>Cultural competency with the ability to understand, communicate with and effectively interact with people across various cultures.</li></ul>
</div>
<p></p><div><h3 class="jobSectionHeader"><b>Education</b></h3>
<p><b>REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:</b>
</p><div>
<ul><li>Qualifying degree from the U.S. Public Health Service officer's category and at least three years of relevant professional experience.</li></ul>
<ul><li>Experience in data analytics, management, administration, or evaluation of programs.</li></ul>
<ul><li>If clinically licensed, maintains status and may perform clinical duties as directed and approved, documented via memorandum of assignment.</li></ul>
<ul><li>Maintains BLS for Healthcare Providers certification through the American Heart Association.</li></ul>
<ul><li>Demonstrates a high degree of independence, initiative, judgment, and follow-through on sensitive and complex administrative and data-driven tasks.</li></ul>
<ul><li>Advanced analytical skills with the ability to accurately analyze data, identify trends, and produce actionable reports.</li></ul>
<ul><li>Adaptable to change and new information; able to rapidly adjust to changing conditions or unexpected obstacles.</li></ul>
<ul><li>Proficient in HRIS, USA Staffing and Microsoft Office programs, including Project, Visio, Excel, and SharePoint; experience with data visualization and analytics tools preferred.</li></ul>
</div>
</div><p></p><div><h3 class="jobSectionHeader"><b>Additional information</b></h3>
<div><div><p>This position is located within the Department of Homeland Security (DHS), Immigration and Customs Enforcement (ICE), Enforcement and Removal Operations (ERO), ICE Health Service Corps (IHSC), Office of the Deputy Assistant Director of Administration, Chief of Administration (CoA). The incumbent serves as a Program Analyst with the primary duties involving developing, delivering, managing, and maintaining human resources information systems, timekeeping, travel and/or human resource program(s).<br>
<br>
The Program Analyst serves within the Chief of Administration, providing comprehensive support for human resource information systems, civil service employee timekeeping, and IHSC travel system/data functions. This position is responsible for developing, delivering, managing, and maintaining human resources programs and systems, with a primary focus on human resources management. The incumbent supports federal civil service, U.S. Public Health Service, and contract staff, and ensures the effective administration of staffing, timekeeping, and travel data for the entire Chief of Administration and its sections.<br>
<br>
IHSC has a multi-sector, multidisciplinary workforce of more than 1,400 employees, including U.S. Public Health Service (PHS) commissioned officers, federal civil servants, and contract staff. The IHSC provides on-site direct patient care to ICE detainees at 19 detention facilities throughout the country and manages the provision of off-site medical care for detainees housed in approximately 240 additional Intergovernmental Service Agreement (IGSA) facilities. The ICE detainee population is approximately 34,000 detainees on a daily basis, with an average length of stay of approximately 30 days, and over 400,000 detainees annually. The IHSC also provides medical support during ICE enforcement operations in the air, on the ground and at sea.<br>
<br>
<b>DHS SUPERVISORY CONTROLS:</b>
</p><div>
<ul><li>DHS</li></ul>
<ul><li>ICE</li></ul>
<ul><li>ERO</li></ul>
</div><b>HHS SUPERVISORY CONTROLS:</b>
<div><ul><li>DHHS</li></ul>
<ul><li>USPHS CC</li></ul>
</div><b>SUPERVISORY CONTROLS:</b><br>
The Program Analyst of the IHSC Personnel Unit works under the general supervision of the Deputy Chief of the IHSC Personnel Unit. The incumbent plans and organizes his/her own work, determines the sequence of assignments, selects and develops methods, and seeks assistance from experts only rarely. Assignments are usually long-term, recurring, or broadly defined. Work is reviewed for feasibility, compatibility with other work, and effectiveness in meeting requirements or expected results.</div></div><br>
<p></p>
<p>Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.</p>
</div><div><div><div><div><div><h1 class="jobSectionHeader"><p>Benefits</p></h1></div></div><div>
<p>A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
</p><p></p><p>Review our benefits
</p><div><p>Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.</p></div></div></div></div></div></div>
<br><div><h2 class="jobSectionHeader"><b>How you will be evaluated</b></h2>
<p>You will be evaluated for this job based on how well you meet the qualifications above.</p>
<p>We will review your resume and supporting documentation to ensure you meet the minimum qualification requirements. You may be selected for an interview at the hiring authority's discretion. You will be notified of selection or non-selection.</p></div>
<br><div><div><h2 class="jobSectionHeader"><b>Required Documents</b></h2>
</div><p><b>To apply for this position, you must provide a complete Application Package. </b>Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position.<b>A complete application includes:</b><br>
<br>
U. S. Public Health Service Officers
</p><div>
<ul><li>Cover Letter/Letter of Interest.</li></ul>
<ul><li>Degrees. (Place under &quot;Diploma/GED&quot;)</li></ul>
<ul><li>Professional license. (If applicable)</li></ul>
<ul><li>Additional professional certificates. (If applicable)</li></ul>
<ul><li>Three professional references. (i.e., name, title and contact information)</li></ul>
<ul><li>Official USPHS Promotion CV - e.g., relevant experience, education, training. (Place under &quot;USPHS Promotion CV&quot;)
<ul><li>You may provide a civilian resume in addition to the USPHS Promotion CV to capture all relevant work experience.</li>
</ul></li></ul><ul><li>A copy of your Certificate of Investigation (located in your eOPF).</li></ul>
<div><ul><li>Three <b>most recent</b> Commissioned Officer Effectiveness Reports (COER). (Place under &quot;Performance Appraisal&quot;)</li></ul></div>
<ul><li>For current IHSC PHS officers, IHSC Recruiting requires applicants to provide a copy of your current Service Remaining Requirements Agreement.</li></ul>
<ul><li>Indicate if you have an Assignment Pay (AP) Agreement and the date of the end of your AP Agreement. If you do not, please submit a memo attesting to no AP in the Assignment Pay (AP) Agreement section in the documents section of application.</li></ul>
</div>
<p></p><div><h3 class="jobSectionHeader"><b>If you are relying on your education to meet qualification requirements:
</b></h3><p>Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
</p><p>Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.</p></div></div>
<br><div><div><h2 class="jobSectionHeader"><b>How to Apply</b></h2>
</div><div><div><p>To apply for this position, you must submit the <b>required documentation </b>outlined under the REQUIRED DOCUMENTS section below.<br>
<br>
The complete initial Application must be submitted by 11:59 PM (EST) on 04/24/2026.<br>
<br>
<b>PLEASE NOTE:</b> If your materials are not received by the closing date, your application will be evaluated solely on the information available and you may not receive full consideration or may not be considered eligible. Also, if you do not provide a valid email address, you may not be notified of the outcome of your application.<br>
<br>
To begin the process, click the <b>Apply Online </b>button to create an account or log into your existing USAJOBS account. Follow the prompts to complete the occupational questionnaire. Please ensure you click the <b>Submit My Answers </b>button at the end of the process.<br>
<br>
<b>Note:</b> To check the status of your application or return to a previous or incomplete application, log into your USAJOBS account, select <i>Application Status</i>, and click on the <i>more information </i>link under the application status for this position.<br>
<br>
<b>Applications and supporting documentation will not be accepted by mail or email.</b> If you need further assistance, contact the Human Resources Office representative listed on this announcement at least one day prior to the closing date for further instructions.</p></div><p><br>
</p></div>
<div><h3 class="jobSectionHeader"><b>Agency contact information</b></h3>
 <div>IHSC Recruiting
</div><div><div><div>Email</div>
<div>IHSCrecruiting@ice.dhs.gov
</div></div><div><div>Address</div>
<div><div><i>ERO-DRO-IHSC Public Health Service</i><br>
<i>500 12th Street SW</i><br>
<i>Washington, DC 20536</i><br>
<i>US
</i></div></div></div></div></div><h3 class="jobSectionHeader"><b>Next steps</b></h3>
<div><div><p>Once you submit your application, we will assess your experience and training, identify the best-qualified applicants, and refer those applications to the hiring manager for further consideration and interviews. We will notify you by email after each of these steps has been completed. Your status will also be updated on USAJOBS throughout the process. To check your status, log on to your USAJOBS account, click on &quot;Application Status,&quot; and then click &quot;More Information.&quot; We expect to make a job offer within 60 days after the deadline for applications. If you are selected, we will conduct a suitability/security background investigation. View more information on applying for federal employment.</p></div></div></div><p></p>
<br><div><div><h2 class="jobSectionHeader"><b>Overview</b></h2>
</div><div><div>Accepting applications</div>
<div><div>Open &amp; closing dates</div>
 <div>04/13/2026 to 04/24/2026
</div></div><div><div>Salary</div>
<div>$1 - $150,000 per year
<p>Please note that the salary is dependent on the officer's rank, years in service, and location of duty station.</p>
</div></div><div><div>Pay scale &amp; grade</div>
<div>CC 5</div>
</div><div><div>Location</div>
<div>1 vacancy in the following location:</div>
 <div><div><div><div>Washington, DC
</div></div></div></div></div><div></div><div><div>Remote job</div>
<div>No</div>
</div><div><div>Telework eligible</div>
<div>Yes&mdash;Situational telework may be available, based on the needs of the agency.</div>
</div><div><div>Travel Required</div>
<div>Occasional travel - You may be expected to travel for this position.</div>
</div><div><div>Relocation expenses reimbursed</div>
<div>Yes&mdash;You may qualify for reimbursement of relocation expenses in accordance with agency policy.
</div></div><div><div>Appointment type</div>
<div>Permanent</div>
</div><div><div>Work schedule</div>
<div>Full-time</div>
</div><div><div>Service</div>
<div>Excepted</div>
</div><div><div>Promotion potential</div>
<div>None
</div></div><div><div>Job family (Series)</div>
<ul><li>0343 Management And Program Analysis
</li></ul></div><div><div>Supervisory status</div>
<div>No</div>
</div><div><div>Security clearance</div>
<div>Other</div>
</div><div><div>Drug test</div>
<div>Yes</div>
</div><div><div>Position sensitivity and risk</div>
<div>Critical-Sensitive (CS)/High Risk</div>
</div><div><div>Trust determination process</div>
<ul><li>Credentialing
</li><li>Suitability/Fitness
</li></ul></div><div><div>Financial disclosure</div>
<div>No</div>
</div><div><div>Bargaining unit status</div>
<div>No</div>
</div><div></div><div><div>Announcement number</div>
<div>IHSC-CoA-PA-O5-NS-2026</div>
</div><div><div>Control number</div>
<div>864837200</div></div></div></div>

Program Analyst Chief of Administration (O-5 Billet) Non-Supervisory - External

Leidos

<div><p><b>Description</b>
</p><p>Leidos Health and Services Group currently has an opening for a <b>Call Center Licensed Triage Consultant II</b> to work on site in Washington, D.C. This is an exciting opportunity to use your experience helping the Military OneSource mission. The Military OneSource Program provides 24/7 support services for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, education, referrals, and counseling to about 4.7 million participants which includes military service members, their families, and eligible civilians at locations worldwide. The Military OneSource program serves as a &ldquo;one source&rdquo; for resource and information encompassing a comprehensive support system.</p><p></p><p>
The <b>Call Center Licensed Triage Consultant II</b> supports complex cases and acts as the critical link for incoming and follow-up calls and chats from members and their families at our DC Call Center.<br>
<br>
This role is responsible for providing assistance, education, information, referral services, and expert consultation on various Employee Assistance Program (EAP) and work-life issues.<br>
<br>
Candidates must possess strong customer service skills, knowledge of call center operations, and maintain the highest degree of confidentiality, sensitivity, compassion, and respect for members and their families.</p><p></p><p><b>
Job Responsibilities</b></p><ul><li><p>
Serve as the senior Triage Consultant, providing leadership support and guidance on complex and high-risk cases.</p></li><li><p>
Respond to high-volume telephonic and chat contacts in a 24/7 Call Center environment while meeting contractual performance standards.</p></li><li><p>
Conduct comprehensive assessments of participant needs across Employee Assistance Program (EAP) and work-life domains, including childcare, parenting, eldercare, education, legal, financial, employment assistance, emotional well-being, relationships, communication, health and wellness, and short-term problem resolution.</p></li><li><p>
Assess and manage crisis situations, identify high-risk cases, de-escalate effectively, and initiate appropriate referrals and interventions.</p></li><li><p>
Provide assistance, education, information, referrals, and expert consultation to members and their families.</p></li><li><p>
Support training and mentorship of other Triage Consultants and assist in evaluating complex cases.</p></li><li><p>
Navigate and coordinate resources to resolve member concerns and ensure seamless service delivery.</p></li><li><p>
Perform follow-up contacts and complete mandated reporting in accordance with legal and program requirements.</p></li><li><p>
Document all participant interactions accurately in electronic case management systems in compliance with program guidelines.</p></li><li><p>
Research and provide appropriate referrals and supplemental resource materials tailored to member needs.</p></li><li><p>
Perform additional duties and special projects as assigned based on business needs.</p></li></ul><p></p><p><b>
Available Shifts (No rotation required)
</b></p><ul><li><p>Mon-Fri - 8:00a - 4:30p</p></li><li><p>
Mon-Fri - 9:00a - 5:30p</p></li></ul><p></p><p><b>
Basic Qualifications</b></p><ul><li><p>
Master&rsquo;s degree from an accredited graduate program in a behavioral health-related field such as Social Work, Psychology, Marriage and Family Therapy, or Counseling.</p></li><li><p>
Current, valid, unrestricted independent counseling license issued by a State, District of Columbia, U.S. Commonwealth, or U.S. Territory.</p></li><li><p>
Minimum of one year of related professional experience, preferably within an Employee Assistance Program (EAP) or similar setting.</p></li><li><p>
Demonstrated experience in counseling, social work, or mental health services.</p></li><li><p>
Strong knowledge of mandated reporting procedures, including child and elder abuse requirements.</p></li><li><p>
Strong customer service skills and demonstrated knowledge of call center operations.</p></li><li><p>
Knowledge and understanding of military lifestyle and culture.</p></li><li><p>
Strong typing skills and proficiency in electronic documentation and web-based research.</p></li><li><p>
Proficiency in Microsoft Office applications including Word, Outlook, and Excel, as well as electronic documentation systems.</p></li><li><p>
Ability to effectively navigate multiple systems while providing telephonic support.</p></li><li><p>
U.S. citizenship and fluency in English required.</p></li><li><p>
Ability to successfully pass criminal history, fingerprint background checks, and credential verification required.</p></li><li><p>
Ability to maintain and retain suitability investigation and clearance as required.</p></li><li><p>
Proficient in navigating electronic systems, computer programs, and virtual service platforms.</p></li><li><p>
This position requires a separate, quiet, private, confidential space to work from, as well as having access to your own reliable high-speed internet hard wired to your home (coax or fiber from the Internet Service Provider (ISP) to your home.) Using a hot spot from a mobile device (tethering) or wireless ISP is not acceptable.</p></li></ul><p>
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo &mdash; because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 &mdash; and moving faster than anyone else dares.</p><h2 class="jobSectionHeader"><b>
Original Posting:</b></h2>
April 17, 2026<p></p><p><br>
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.</p><p></p><h2 class="jobSectionHeader"><b><br>
Pay Range:</b></h2>
Pay Range $52,000.00 - $94,000.00<p></p><p>
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.</p><p></p><p><b>
About Leidos</b></p><p></p><p>
Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.</p><p></p><p><b>
Pay and Benefits</b></p><p></p><p>
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.</p><p></p><p><b>
Securing Your Data</b></p><p></p><p>
Beware of fake employment opportunities using Leidos&rsquo; name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system &ndash; never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.</p><p>
If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.</p><p></p><p><b>
Commitment to Non-Discrimination</b></p><p></p><p>
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.</p></div>

Call Center Licensed Triage Consultant II - DC

<div><p><b>Description</b>
</p><p>Leidos Health and Services Sector currently has an opening for a <b>Call Center Triage Consultant I</b> to work on site in Washington, D.C. This is an exciting opportunity to use your experience helping the Military OneSource mission. The Military OneSource Program provides 24/7 support services for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, education, referrals, and counseling to about 4.7 million participants which includes military service members, their families, and eligible civilians at locations worldwide. The Military OneSource program serves as a &ldquo;one source&rdquo; for resource and information encompassing a comprehensive support system.</p><p></p><p>
The <b>Call Center Triage Consultant I</b> serves as the critical link for incoming and follow-up calls and chats from members and their families located in our DC Call Center. This role is responsible for providing assistance, education, information, referral services, and expert consultation on various Employee Assistance Program (EAP) and work-life issues.<br>
<br>
Candidates must possess strong customer service skills, knowledge of call center operations, and maintain the highest degree of confidentiality, sensitivity, compassion, and respect for members and their families.</p><p></p><p><b>
Job Responsibilities</b></p><ul><li><p>
Respond to high-volume telephonic and chat contacts in a 24/7 Call Center environment while meeting contractual performance standards.</p></li><li><p>
Conduct comprehensive assessments of participant needs across Employee Assistance Program (EAP) and work-life domains, including childcare, parenting, eldercare, education, legal, financial, employment assistance, emotional well-being, relationships, communication, health and wellness, and short-term problem resolution.</p></li><li><p>
Provide assistance, education, information, referrals, and expert consultation to military members and their families.</p></li><li><p>
Assess and manage crisis situations, identify high-risk cases, de-escalate effectively, and initiate appropriate referrals and interventions.</p></li><li><p>
Navigate and coordinate resources to resolve participant concerns and ensure seamless service delivery.</p></li><li><p>
Perform follow-up contacts and complete mandated reporting in accordance with legal and program requirements.</p></li><li><p>
Document all member interactions accurately in electronic case management systems in compliance with program guidelines.</p></li><li><p>
Research and provide appropriate referrals and supplemental resource materials tailored to participant needs.</p></li><li><p>
Perform additional duties and special projects as assigned based on business needs.</p></li></ul><p></p><p><b>
Available Shifts (No rotation required)</b></p><ul><li><p>
Mon-Fri - 8:00a - 4:30p</p></li><li><p>
Mon-Fri - 9:00a - 5:30p</p></li></ul><p></p><p><b>
Basic Qualifications</b></p><ul><li><p>
Master&rsquo;s degree from an accredited graduate program in a behavioral health-related field such as Social Work, Psychology, Marriage and Family Therapy, or Counseling.</p></li><li><p>
Minimum of one year of related professional experience, preferably within an Employee Assistance Program (EAP) or similar setting.</p></li><li><p>
Demonstrated experience in counseling, social work, or mental health services.</p></li><li><p>
Knowledge of mandated reporting procedures, including child and elder abuse requirements.</p></li><li><p>
Strong customer service skills and demonstrated knowledge of call center operations.</p></li><li><p>
Knowledge and understanding of military lifestyle and culture.</p></li><li><p>
Strong typing skills and proficiency in electronic documentation and web-based research.</p></li><li><p>
Proficiency in Microsoft Office applications including Word, Outlook, and Excel, as well as electronic documentation systems.</p></li><li><p>
Ability to effectively navigate multiple systems while providing telephonic support.</p></li><li><p>
U.S. citizenship and fluency in English required.</p></li><li><p>
Ability to successfully pass criminal history, fingerprint background checks, and credential verification required.</p></li><li><p>
Ability to maintain and retain suitability investigation and clearance as required.</p></li><li><p>
Proficient in navigating electronic systems, computer programs, and virtual service platforms.</p></li><li><p>
This position requires a separate, quiet, private, confidential space to work from, as well as having access to your own reliable high-speed internet hard wired to your home (coax or fiber from the Internet Service Provider (ISP) to your home.) Using a hot spot from a mobile device (tethering) or wireless ISP is not acceptable.</p></li></ul><p>
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo &mdash; because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 &mdash; and moving faster than anyone else dares.</p><h2 class="jobSectionHeader"><b>
Original Posting:</b></h2>
April 17, 2026<p></p><p><br>
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.</p><p></p><h2 class="jobSectionHeader"><b><br>
Pay Range:</b></h2>
Pay Range $52,000.00 - $94,000.00<p></p><p>
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.</p><p></p><p><b>
About Leidos</b></p><p></p><p>
Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.</p><p></p><p><b>
Pay and Benefits</b></p><p></p><p>
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.</p><p></p><p><b>
Securing Your Data</b></p><p></p><p>
Beware of fake employment opportunities using Leidos&rsquo; name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system &ndash; never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.</p><p>
If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.</p><p></p><p><b>
Commitment to Non-Discrimination</b></p><p></p><p>
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.</p></div>

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