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technical support specialist

SAIC

<div><p>Job ID: 2613672</p><p><b>
Location: </b>Remote Work, DC, US</p><p><b>
Date Posted: </b>2026-06-15</p><p><b>
Category: </b>Information Technology</p><p><b>
Subcategory: </b>Technical Svcs</p><p><b>
Schedule: </b>Full-Time</p><p><b>
Shift: </b>Day Job</p><p><b>
Travel: </b>No</p><p><b>
Minimum Clearance Required: </b>None</p><p><b>
Clearance Level Must Be Able to Obtain: </b>Public Trust</p><p><b>
Potential for Remote Work: </b>ORA_REMOTE</p><p><b><br>
Description</b>
</p><p>SAIC is hiring for a remote Help Desk Specialist.</p><p>
Duties generally include but are not limited to the following:</p><ul><li>
Answer and respond to customers' requests via phone and email</li><li>
Identify, research, and resolve customer issues</li><li>
Provide accurate and timely ticket documentation</li><li>
Meet and exceed required metrics and Service Level Agreements (SLAs)</li><li>
Provide timely updates and follow up to customers</li><li>
Escalate to internal representatives or system support specialists when appropriate</li><li>
Identify and appropriately communicate recurring problems</li><li>
Evaluates and prioritizes customer problems and complaints</li><li>
Comply with documented regulations, processes, and procedures</li><li>
Other responsibilities as may be required by management</li></ul>
<p></p><p><b>Qualifications</b>
</p><p><b>Qualifications</b></p><p>
Required Skills and Qualifications:</p><ul><li>
Bachelor&rsquo;s Degree and/or 5 years relative work experience</li><li>
1+ year experience in help desk/call center environment</li><li>
Excellent oral and written communication skills</li><li>
Strong problem-solving skills</li><li>
Team player with a strong commitment to customer satisfaction</li><li><p>
Must be a US Citizen and able to obtain a Public Trust</p></li></ul><p></p><p><b><br>
Preferred Skills and Qualifications:</b></p><ul><li>
HDI Customer Service Representative certification</li><li>
Experience with ServiceNow</li><li>
Knowledge with government clients/environments</li></ul>
<p></p>Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.</div>

Help Desk Specialist

<div><p>Job ID: 2613673</p><p><b>
Location: </b>Washington, DC, US</p><p><b>
Date Posted: </b>2026-06-15</p><p><b>
Category: </b>Information Technology</p><p><b>
Subcategory: </b>Technical Svcs</p><p><b>
Schedule: </b>Full-Time</p><p><b>
Shift: </b>Day Job</p><p><b>
Travel: </b>No</p><p><b>
Minimum Clearance Required: </b>None</p><p><b>
Clearance Level Must Be Able to Obtain: </b>Public Trust</p><p><b>
Potential for Remote Work: </b>ORA_ON_SITE</p><p><b><br>
Description</b>
</p><p>﻿We are seeking a detail-oriented Hardware Refresh Technician to manage the end-to-end lifecycle of upgrading and replacing hardware systems. In this role, you will collaborate across various departments to schedule deployments, minimize operational downtime, and maintain strict asset accountability. You will configure new devices, perform secure data migrations, and resolve technical issues during transitions, ensuring users possess reliable technology needed for day-to-day operations. This role has a projected start date of 9/1/26.</p><p></p><p><b><br>
Key Responsibilities</b></p><ul><li><b>
Deployment Management:</b> Coordinate deployment schedules across departments to guarantee minimal disruption to daily operations.</li><li><b>
Device Configuration:</b> Configure, image, and test new laptops, desktops, according to the organization protocols.</li><li><b>
Data Migration:</b> Execute secure data and profile migrations from legacy systems to replacement hardware.</li><li><b>
Asset Accountability:</b> Maintain precise, up-to-date tracking of IT inventory using centralized asset management tools.</li><li><b>
Technical Support:</b> Troubleshoot and resolve hardware, software, or connectivity issues that arise during deployment.</li><li><b>
Stakeholder/User Communication:</b> Serve as a primary point of contact as well as perform technical trainings to non-technical end-users.</li></ul>
<p></p><p><b>Qualifications</b>
</p><p><b>Required Qualifications</b></p><ul><li><b>
Project Experience:</b> Proven experience supporting large-scale IT hardware refresh or lifecycle deployment initiatives.</li><li><b>
Clearance:</b> Must be a US Citizen and able to obtain a Public Trust.</li><li><b>
Education:</b> Bachelors degree; with 4 years of specialized experience a degree is not required<b>.</b></li><li><b>
Technical Knowledge:</b> Deep understanding of enterprise device imaging/provisioning, software deployments, asset management databases, and ITIL-based ticketing systems. In addition, a deep understanding of computer hardware components, specifications, configuration protocols within cloud ecosystem.</li><li><b>
Troubleshooting Skills:</b> Demonstrated ability to diagnose and resolve sync errors during user profile transfers (e.g., OneDrive) and recovering missing files or browser certificates.</li><li><b>
Asset Tracking:</b> Familiarity with inventory management processes and tracking tools for corporate or government IT assets.</li><li><b>
Core Competencies:</b> Exceptional attention to detail, strong organizational skills, and the ability to manage multiple deployment tasks simultaneously.</li><li><b>
Communication:</b> Strong verbal and written communication skills to interface professionally with agency personnel.</li></ul><p></p><p><b><br>
Preferred Qualifications</b></p><ul><li><b>
Software Tools:</b> Prior exposure to enterprise device imaging/provisioning and software deployments via cloud-based tools, Unified Endpoint Management (UEM) or MDM solutions as well as experience with asset management databases, and ITIL-based ticketing systems.</li><li><b>
Process Familiarity:</b> Experience following strict standard operating procedures (SOPs) for secure hardware deployment.</li><li><b>
Background Foundation:</b> Background in enterprise technical support, help desk or IMAC environment .</li></ul>
<p></p>Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.</div>

Hardware Refresh Technician

Rocketship Public Schools

<div><div><b>At Rocketship Public Schools, we believe in the infinite possibility of human potential. </b>We believe that every student deserves the right to dream, to discover, and to develop their unique potential and it is our responsibility and our privilege to unleash the potential inside every Rocketeer we serve. Our non-profit network of public elementary charter schools propels student achievement, develops exceptional educators, and partners with parents who enable high-quality public schools to thrive in their community. We are a collective of parents, teachers, leaders, and students working together to transform the future for underserved communities across our country. At Rocketship Public Schools, we are unleashing potential.</div><div></div><div><p><b><br>
The Position</b></p>
<p>
Under daily supervision, and with clear structures and protocols in place, the Senior IT Support Technician will perform routine day-to-day support for technologies such as MacBooks, iPads, Chromebooks, TVs, and printers. This role requires in-depth knowledge of troubleshooting computers, printers, and networks. This role will provide candidates with the opportunity to continue growing their technical knowledge and skills, while also contributing to the success of Rocketship students.</p>
<p>
This is an on-site position with an expectation that this person will spend 8 hours a day on school sites within their assigned portfolio.</p>
<p>
Compensation: $28.00 - $32.50/hour</p>
</div>
<h3 class="jobSectionHeader"><b>Responsibilities</b></h3><div>
<p><b>
IT Ticket Monitoring and Resolution</b></p>
<ul>
<li>Serve as the primary initial point person for technology issues at 2-4 assigned schools and possibly also for Network Support Team staff. This typically includes ~150-200 staff members. May provide support for additional sites and staff members as assigned.</li>
<li>Provide timely response to tickets (i.e. within 1 day of submission, and follow up every 3 business days), escalating to other members of the technology solutions team as needed.</li>
<li>Monitor Jira regularly to address and resolve reported technical incidents; document and update all helpdesk tickets within the Jira service management system</li>
<li>Troubleshoot reported issues with Windows devices, Macbook, Chromebooks, iPads, TVs, printers, and other technology</li>
<li>Complete in- depth network troubleshooting in partnership with the network administrator</li>
</ul>
<p><b>Routine Prevention &amp; Monitoring</b></p>
<ul>
<li>Perform initial assessment, diagnosis, and repair of staff devices, including Chromebooks, laptops, iPads, and other IT equipment.</li>
<li>Conduct technical assessments of all incoming Insprioz devices.</li>
<li>Complete the technical &ldquo;to do&rdquo; checklist during each onsite visit, including routine technical and maintenance tasks; maintain accurate and up-to-date tracking of all laptop assets while on-site.</li>
<li>Update and patch computers as needed</li>
<li>Back up data as requested</li>
<li>Regularly test and document wireless signal in the building, resolving identified wireless issues or escalating complex problems to the Network team.</li>
<li>Document wireless access point placements in your schools</li>
<li>Perform other preventative and monitoring work as needed</li>
<li>Monthly System Checks:<br>
<ul><li>Confirm the proper charging function of all Chromebook Carts. (Note: Cart replacement may require up to 4 hours of support from the school's operations team.)</li>
<li>Check the WIDA server mini computers (&quot;Intel NUC&quot;) in the designated locations (DC and WI only).</li>
<li>Maintain a clean and organized server room environment.</li>
</ul></li><li>Periodic Network and System Health Checks (2x a day, morning and afternoon):
<ul><li>Perform spot checks of the wireless network, documenting and troubleshooting issues such as weak signals, interference, or connection problems.</li>
<li>Perform checks of all on-site printers and copiers, ensuring full functionality.</li>
<li>Verify the operational status of selected TVs, projectors, and Apple TV devices, resolving any immediate issues.</li>
<li>Document any issues and report them to the campus&rsquo; Business Operations Manager for resolution.</li>
</ul></li></ul><div><b>Technology Lifecycle Support</b></div>
<ul><li>Manage the process of sending damaged Chromebooks and laptops for external repair.</li>
<li>Verify receipt of technology purchases; asset tag and make changes as required</li>
<li>Image or set up, and also deploy, laptops, Chromebooks, and peripherals as assigned</li>
<li>Configure hardware to connect to our wireless network and printers</li>
<li>Reimage and/or reinstall operating systems for laptops and Chromebooks</li>
<li>Install and/or troubleshoot applications as required</li>
<li>Assess and repair broken school technology equipment. This will often include documenting issues and managing shipments to/from repair or warranty locations</li>
<li>Dispose of or repurpose old hardware as required, including using approved E-Waste vendors</li>
<li>Support technology-enabled assessment administration</li>
<li>Support other technology setup and use on campus</li>
</ul>
<p><b>Communication &amp; Customer Service</b></p>
<ul>
<li>Coordinate with the Business Operations Manager (BOM) or equivalent staff upon arrival and departure at each campus</li>
<li>Submit a daily findings report via email to the Business Operations Manager before leaving the site; prompt the BOM to check the Technology Dashboard for updates.</li>
<li>Proactively communicate any pending technology issues with the BOM or equivalent staff.</li>
<li>Deliver superior customer service and build relationships with your schools and all others supported</li>
<li>Participate in regular check-ins with manager and other teammates as required, receiving close guidance and direction on the various aspects of the job</li>
<li>Use allocated time to learn and build your technical knowledge and skills through both in-person and online technical professional development trainings</li>
</ul>
<p><b>Other Duties As Assigned</b></p>
<ul>
<li>Participate in &ldquo;stretch projects&rdquo; to grow your knowledge and skills on topics such as single sign-on system deployment or cybersecurity work</li>
<li>Assist the IT Associates or management with specific tasks related to testing the network and replacing network hardware equipment when needed</li>
<li>Collaborate with the Technology Solutions team to support specific tasks involved in tech initiatives across the network as needed</li>
<li>Support on non-technical projects as needed</li>
</ul></div><h3 class="jobSectionHeader"><b>Qualifications</b></h3><div>
<p><b>
Technical Qualifications</b></p>
<ul>
<li>At least 15 months of full time and verifiable hands-on technical support experience and has shown a track record of successfully supporting over 1000+ devices daily</li>
<li>Has experience configuring from scratch a critical technology system (including Google Workspace, content filtering, asset management, telecommunications, etc) for a large organization (1000+ employees)</li>
<li>Has direct hands-on experience installing multiple enterprise network equipment, including firewalls, switches, wireless access points, backup batteries, and environmental monitoring from the ground up with little or no supervision</li>
<li>Can independently troubleshoot and successfully resolve all basic and common moderate technical issues without any additional support or guidance</li>
</ul>
<p><b>Other Qualifications</b></p>
<ul>
<li>Deep commitment to Rocketship&rsquo;s mission, and desire to have an impact in an innovative and high-performing organization. Passion for unleashing potential in all students is a core part of our culture, and a critical value of successful &ldquo;Rocketeers&rdquo; across all roles!</li>
<li>Commitment to being a team player, willing to ask for (and provide!) help</li>
<li>Willingness to &ldquo;roll up your sleeves&rdquo; and get work done on school sites</li>
Enthusiasm for working in a fast-paced, dynamic, and ever-changing environment <li>- with the ability to navigate occasional ambiguity</li>
<li>Problem-solving mindset</li>
<li>Willingness and excitement to learn and grow, both in your technical skills and more broadly. Willingness to both accept and give critical feedback.</li>
<li>Strong listening skills, and enjoyment of collaboration with teammates with diverse opinions and backgrounds</li>
<li>Willingness to help improve the team, our systems, and our processes</li>
<li>Ability to travel to your assigned schools in your region, and occasionally to other regions</li>
<li>Ability to communicate effectively in person, via videoconference, and via email</li>
</ul></div><div><div><b>Compensation:</b></div>
<div>Commensurate with qualifications and experience, plus excellent health and wellness benefits, 403b retirement plan, flexible spending account (FSA), and generous paid time off.</div></div><div></div><div><br>
<p>
The Senior IT Technician is a full time non-exempt role that is paid at an hourly rate. Non-exempt roles are eligible for overtime when the time is pre-approved by their manager.</p>
<p>
Compensation rate is commensurate with qualifications and experience. Role is eligible for benefits after 90 days, including excellent health and welfare benefits, 403b retirement plan, flexible spending account (FSA), and generous paid time off.</p>
</div><div>
<div><b>Physical Demands:</b></div>
<div>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk, hear, and communicate with both adults and children. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is frequently required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds and occasionally climb ladders. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is moderate to high.</div>
<div></div>
<div>Rocketship Public Schools provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Rocketship Public Schools complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.</div>
<div></div>
<div>Rocketship Public Schools expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Rocketship Public Schools&rsquo; employees to perform their expected job duties is absolutely not tolerated. Click here for our Sexual Harassment Policy. For questions, concerns, or complaints, please contact Human Resources.</div></div></div>

Senior IT Support Technician (Temp to Hire)

State of Washington

<div><div><div><h2 class="jobSectionHeader"><b>Description</b></h2></div>
<p></p><div><b>HMIS Help Desk Coordinator (COM 1)</b><br>
At the <b>Department of Commerce</b>, we&rsquo;re reimagining what&rsquo;s possible in government. We&rsquo;re builders, thinkers, and change-makers, working at the intersection of innovation, community, and impact. From unlocking critical funding to fueling inclusive economic growth, we&rsquo;re turning big ideas into real-world solutions that uplift people and places.<p>
Our agency&rsquo;s strength lies in the diversity of our workforce and the breadth of the lived experiences and perspectives employees bring to the work. We believe equity is not just a value but a practice, which is reflected in how we design programs, engage communities, and deliver outcomes. We foster a workplace culture where curiosity is encouraged, bold thinking is welcomed, and collaboration drives our impact.</p>
Let&rsquo;s build what&rsquo;s next, together.<br>
<br>
The <b>Housing Division (HD)</b> partners with local governments, Tribes, housing authorities, nonprofits and other organizations to develop and preserve affordable housing, promote individual and family self-sufficiency, and reduce adult and youth homelessness.<br>
<br>
The<b> Data &amp; Performance Unit (DPU)</b> within the Housing Division (HD) is responsible for large scale system-wide initiatives related to homelessness and housing data systems, analysis, research, evaluation, and technical assistance. DPU teams work to support communities by:<br>
<ul><li>Strengthening data collection methods</li><li>Safeguarding the privacy and security of protected data</li><li>Improving data quality and data literacy</li><li>Producing actionable and accessible analysis</li><li>Evaluating performance and disparities</li><li>Providing technical assistance to strengthen responses to homelessness and housing crisis</li></ul><br>
The <b>HMIS Help Desk Coordinator</b> is responsible for the Homeless Management Information System (HMIS) Help Desk Support, including responding to technical assistance calls, tickets and emails from the HMIS user community in Washington State, fielding data analysis requests from unit staff, and supporting the HMIS Team with other assignments as necessary.</div><p></p>
<div><h2 class="jobSectionHeader"><b>Duties</b></h2></div>
<div><div><b>HMIS Help Desk</b><br>
<b>Tasks include:</b><br>
<ul><li>Provides ongoing technical assistance to HMIS users by responding to support needs via phone, ticketing system, and email, ensuring timely troubleshooting and resolution of system-related issues. Communicates status and resolution to user regarding user reported issues.</li><li>Reports system outages and other anomalies to HMIS team members and HMIS user community in a timely manner.</li><li>Conducts research and preliminary analysis of user-reported issues with HMIS, and triages issues to appropriate team members if issue can&rsquo;t be resolved immediately.</li><li>Develops and maintains HMIS procedures, processes, manuals, resources materials or requirements and disseminates to all HMIS users. Collects data and assists in the evaluation of HMIS Help Desk support services for continuous process improvements.</li><li>Works with Commerce IT and the HMIS software vendor as needed to resolve system issues and ensure compliance with WaTech regulations.</li><li>Represents the department at local, state and regional meetings.</li></ul><br>
<b>
Data quality, program evaluation and system administration</b><br>
<b>Tasks include:</b><br>
<ul><li>Runs regular reports for data quality, performance and system usage analysis (including common user errors) to help Data and Performance Unit staff monitor HMIS use by grantees.</li><li>Assist with system administration and configuration tasks.</li><li>Assists with technical reports consisting of HMIS data to HUD or other federal and state funders. This includes reports that Commerce is required to submit to the federal government to maintain funding, such as the Longitudinal Systems Analysis and the HUD Systems Performance Measures.</li><li>Assists unit staff to make decisions regarding performance and data collection to ensure the most meaningful use and analysis of HMIS data.</li></ul></div></div><br>
<div><h2 class="jobSectionHeader"><b>Qualifications</b></h2></div>
<p></p><div><div><b>Required Qualifications:</b><br>
<b>Four (4) years </b>of combined experiences and/or education as described below:<br>
<b>Experience </b>must include the following:<br>
<ul><li>Professional experience administering and/or providing technical assistance to users in Homeless Management Information Systems (HMIS) or a protected client data collection database.</li></ul></div><p><b>
Education </b>involves affordable housing, human or social services, data science, data analytics or related field. Qualifying education post High School or equivalent may be substituted year for year for experience.</p><p><b>
Lived experience</b> with housing instability and/or experience navigating and receiving services from public systems such as homeless and housing services systems, foster care, the criminal legal system, or behavioral health system will substitute for two years of formal education.</p><p>
o <b>What is lived experience?</b> Lived experience is relevant expertise derived from the accumulated personal life and professional experiences of an individual. Experience can be gained through life events, volunteer role/capacity, any experience gained outside of professional paid and unpaid experience, academic or a combination of experiences. The above-listed experience will demonstrate that a candidate possesses the necessary knowledge, skills, abilities, and competencies to successfully qualify for and perform the duties of the position.</p><p><b><br>
An equivalent combination of education and experience will be evaluated on a year-for-year basis. Some examples of this are, but not limited to:</b><br>
o Example 1: 4 years of professional experience<br>
o Example 2: 2 years of professional experience plus 2 years of formal education (college level coursework)<br>
o Example 3: 1 year of professional experience, 1 year of formal education (college level coursework) plus Lived experience.</p><div><b>
Required Position Competencies:</b><br>
<ul><li>Project Management: Plans, organizes, and manages projects to achieve objectives, including coordinating tasks, timelines, and stakeholders.</li><li>Technical Communication: Translates technical or complex information into accessible, user-friendly language for non-technical audiences.</li><li>Digital &amp; Technology Proficiency: Uses digital tools, databases, and software applications effectively, including advanced proficiency with the Microsoft Office Suite and web-based applications.</li><li>Interpersonal communication skills: excels at two-way communication, information sharing and gathering, ability to maintain confidentiality and sound judgement regarding confidentiality of specific communications and utilizing feedback.</li><li>Accountability: Meets commitments, works independently, accepts accountability, manages change, sets personal standards, and stays focused under pressure.</li><li>Customer service: Responds professionally to customer questions and complaints in a timely manner.</li><li>Integrity: Accountable for actions, maintains confidentiality, works with staff in a straightforward and honest manner.</li><li>Results focused: Sets and achieves targets, prioritizes task, creative problem solver.</li></ul></div><div><b>
Preferred/Desired Qualifications:</b><br>
<ul><li>Experience with Homeless Management Information System (HMIS), the federal Department of Housing and Urban Development&rsquo;s HDX (1.0 and 2.0) systems for reporting, and Sage for reporting performance data.</li><li>Knowledge of HMIS specifications and capabilities, for example HMIS data standards and various HMIS reporting specifications.</li></ul></div><b>
To be considered for this position, the following are needed:</b><ul><li>
A complete and detailed online application.</li><li>
A cover letter (enter online).</li><li>
At least three professional references (enter online).</li></ul><p>
For questions about this recruitment, please contact our recruitment team via email: comrecruitment@commerce.wa.gov - please reference the job number in your message.</p></div><p></p>
<div><h2 class="jobSectionHeader"><b>Supplemental Information</b></h2></div>
<div><p><b>Work from Anywhere in Washington State</b><br>
This position may be located anywhere within Washington State though occasional travel to a Commerce office building or in-state travel to attend events or meetings may be required. If selected, you will need to travel to pick up equipment and receive instruction. Many Commerce employees work remotely or have a hybrid schedule.<br>
<br>
This recruitment may be used to fill future vacancies over the next 60 days.<br>
<br>
Technical support is provided by NEOGOV, 855-524-5627 (can't log in, password or email issues, error messages). DES job seeker support may answer general questions regarding the recruiting system at careershelp@des.wa.gov.<br>
<br>
<b>Our Commitment to Equal Opportunity</b><br>
The Washington State Department of Commerce is an equal opportunity employer. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientation and gender identity diversity. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply. Persons needing accommodation in the application, testing, or interview process or this job announcement in an alternative format may email Human Resources at Human.Resources@commerce.wa.gov. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.<br>
<br>
Department of Commerce also offers a competitive benefits package including: medical and dental insurance benefits, retirement and deferred compensation plans, 11 paid holidays each year, 14-25 vacation days per year (depending on length of employment), 8 hours of sick leave per month (if full time employed), bereavement leave, an employee assistance program, as well as other benefits. Please see the Benefits Tab for more details.</p></div></div></div>

HMIS Help Desk Coordinator (COM 1)

West 4th Strategy

<div><p>Help Desk &ndash; Tier I</p><p>
ROLE</p><p>
We need an experienced Help Desk Analyst at the U.S. Securities and Exchange Commission (SEC). The SEC's Division of Corporation Finance reviews public company filings to ensure investors are provided with the material information they need to make informed investment decisions. The Disclosure Review Program (DRP) System &mdash; also known as SWAT (System of Workflow and Activity Tracking) is the cloud-based platform that enables this review work, integrating with EDGAR and other SEC systems to support the review of transactional and annual filings. In this role, you will serve as the primary customer interface for Tier 1 support, managing the SWAT-Help mailbox, triaging and resolving incoming requests, maintaining helpdesk documentation, and delivering structured reporting on incident trends to SEC stakeholders. This is a full-time, remote opportunity. We can offer a competitive salary and a comprehensive benefits package.</p><p></p><p>
RESPONSIBILITIES</p><ul><li><p>
Deliver responsive Tier 1 support as the primary customer interface, managing the SWAT-Help mailbox, triaging incoming requests, and resolving issues at first contact wherever possible.</p></li><li><p>
Meet or exceed all SLAs across all severity levels by maintaining clear escalation paths, documented triage workflows, and real-time visibility into ticket status.</p></li><li><p>
Own all helpdesk Standard Operating Procedures, work instructions, user guides, and reference libraries, with the Operations Lead/Manager authoring and maintaining these artifacts in close collaboration with the project team.</p></li><li><p>
Continuously optimize the knowledge base to keep content accurate, well-structured, and easy to search, reducing repeat ticket volume and empowering users to resolve common issues independently.</p></li><li><p>
Automate routine support interactions, including troubleshooting steps, status update, and user management workflows, to reduce manual effort and increase overall service efficiency.</p></li><li><p>
Provide structured reporting and operational visibility on a quarterly cadence, summarizing incident statistics, outage reports, and trend analysis, delivered to SEC stakeholders.</p></li></ul><p></p><p>
REQUIRED SKILLS/EXPERIENCE</p><ul><li><p>
Troubleshooting: Proficiency in diagnosing software and application errors, operating systems (Windows, Linux), and basic network connectivity.</p></li><li><p>
Incident Management: Experience working within Tier 1 to Tier 3 escalation structures.</p></li><li><p>
Ticketing Systems: Familiarity with incident management platforms like ServiceNow, Jira.</p></li><li><p>
Analytical Thinking: Strong problem-solving skills and the ability to identify the root cause of an issue rather than just treating the symptoms.</p></li><li><p>
Software/Database Knowledge: Understanding of SQL, API basics, HTML/CSS, or various coding languages (like Java) is a major plus for debugging specific software products.</p></li></ul><p></p><p>
DESIRED SKILLS/EXPERIENCE</p><ul><li><p>
AI Experience: Some exposure to AI technologies including GitHub Copilot.</p></li></ul><p></p><p>
REQUIRED EDUCATION / CERTIFICATIONS</p><ul><li><p>
Bachelor&rsquo;s degree in Computer Science, Information Technology, Cybersecurity, or a related field</p></li><li><p>
Certifications: CompTIA A+ or HDI Customer Service Representative (CSR) certifications are highly valued for entry to mid-level roles.</p></li></ul><p></p><p>
LOCATION</p><ul><li><p>
Remote (Within eastern time zone)</p></li></ul><p></p><p>
CLEARANCE</p><ul><li><p>
U.S. citizenship is required. Dual citizenship is not permitted on this contract.</p></li><li><p>
Ability to obtain SEC public trust</p></li></ul><p></p><p>
CLIENT</p><ul><li><p>
Securities and Exchange Commission (SEC), Disclosure Review Program (DRP)</p></li></ul><p></p><p>
WORK HOURS</p><ul><li><p>
40 hours per week</p></li><li><p>
8 hours per day</p></li></ul><p></p><p>
EMPLOYMENT CLASSIFICATION</p><ul><li><p>
Employment Classification Eligibility &mdash; W2</p></li></ul><p></p><p>
RELOCATION</p><ul><li><p>
Not eligible for relocation benefits</p></li></ul><p></p><p>
COMPENSATION</p><ul><li><p>
Salary range: $70,000 &ndash; $90,000</p></li><li><p>
Benefits: Benefits package includes options for health, dental, and vision insurance coverage; 401k contribution options</p></li></ul><p></p><p>
West 4th Strategy is an Equal Opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, gender, sexual orientation, ancestry, national origin, age, marital status, mental disability, physical disability, medical condition, pregnancy, political affiliation, military or veteran status, or any other basis prohibited by federal or state law.</p><p></p><p>
Other Considerations: applicants will be subject to a background investigation. Individual&rsquo;s primary workstation is located in an office area. The noise level in this environment is low to moderate. Regularly required to sit for extended periods up to 80% of the time; frequently required to move about to access file cabinets and use office equipment such as PC, copier, fax, telephone, cell phone, etc. Occasionally required to reach overhead, bend, and lift objects of up to 10 lbs. Specific vision abilities required by this job include the use of computer monitor screens up to 80% of the time.</p><p>
</p><p>4vNyWV0sjV</p></div>

Customer Support Analyst

Ford Agency

<div>The Ford Agency is actively recruiting for a creative, poised, and sharp Business Development Specialist to join the busy marketing team at a top DC firm. The Specialist works closely with attorneys and marketing team to facilitate the firm's business development initiatives. This is an exciting role for a Marketing or Business Development Coordinator to learn the ins and outs of the industries they support while creating marketing and business development strategies to take the firm to the next level! If you have a solid 2 years of marketing experience and are looking to take the next step in your career with a collaborative team of professionals, we want to hear from you!
<div>
<div></div><div>Responsibilities Include:</div>
<ul><li>Draft client pitches, presentations, and responses to RFPs</li>
<li>Track client development activities in the CRM</li>
<li>Collaborate with the events team to coordinate client events</li>
<li>Collaborate with practice group leaders and attorneys to develop business development and marketing plans</li>
<li>Draft marketing materials including website content, newsletters, web blogs, etc.</li>
<li>Assist with other marketing and business development projects and initiatives</li>
</ul><div>Qualifications Include:</div>
<ul><li>Bachelor's degree in Marketing, English, Communications or related field</li>
<li>2+ years of marketing experience in a law firm or other professional services firm</li>
<li>Ability to prioritize and multitask in a fast-paced environment</li>
<li>Manage short term and long term deadlines</li>
<li>Excellent writing and proofreading skills</li>
<li>Strong attention to detail and organizational skills</li>
<li>Technical Skills:
<ul><li>MS Office (Word, PowerPoint, Outlook, and Excel)</li>
<li>Salesforce experience</li>
</ul></li></ul></div><div><div>Compensation:</div>
<ul><li>$88,000 - $115,000 annually</li>
</ul>
</div><div><br>
<b>Candidates for this position must be based in DC, MD, or VA area or have independent plans for relocation.</b></div>
<div><br>
<i>The Ford Agency is a recruiting firm based in Washington, DC. We represent a broad range of organizations including: non-profits, associations, legal, consulting, and government relations firms. This position is an opening with one of our clients.</i></div>
<div><br>
<b>To see more positions available through The Ford Agency, please check out our website at </b><b>www.ford-agency.com</b><b>.</b></div></div>

Legal Business Development Specialist

gTANGIBLE Corporation

<div><p>gTANGIBLE Corporation (gTC), www.gtangible.com, is a S corporation and a registered Government contractor that provides services and solutions in:</p><ul><li>
National Security Programs</li><li>
Professional, Administrative, and Management Support</li><li>
Mission and Warfighter Support</li></ul><p>
We are a Service-Disabled Veteran-Owned Small Business (SDVOSB) and the founder has years of successful experience in the Government contracting arena. Our leadership team is an exceptional group of Government contracting professionals. gTANGIBLE is in the process of identifying candidates for the following position:</p><p><b>
Requisition Type: </b>Open</p><p><b>
Position Title: </b>Information Technology/Assurance (IT/IA) Specialist II</p><p>
The Air Force (AF) Special Access Program (SAP) Security Support Services (SSS) assists the AF cognizant security authority in oversight of enhanced National Security Objectives supporting AF SAP interests through active and integrated security operations, processes, mechanisms, and management. This support provides multi- disciplinary security support, including specialized analytical/program protection support, while being responsive and flexible to dynamic SAP security situations.</p><p>
The primary function of the IT/IA Specialist is working within SAPs supporting Department of Defense agencies, such as HQ Air Force, Office of the Secretary of Defense and Military Compartments efforts. The position provides day-to- day support for Collateral, Sensitive Compartmented Information (SCI) and SAP activities</p><p><b>
Location:</b> Joint Base Anacostia-Bolling, D.C.</p><p><b>
Security Clearance Level:</b> Top Secret/SCI, SAP Information eligible, consent for Counterintelligence polygraph</p><p><b>
Duties and Responsibilities
</b></p><ul><li>Establish complex operational software configuration controls and system interfaces for computer system(s) assigned.</li><li>
Maintain file servers, Firewalls, network access, Security Monitoring Systems and system documentation as required.</li><li>
Analyze/troubleshoot system anomalies to ensure optimum equipment performance.</li><li>
Prepare system for operational use and support operational tests.</li><li>
Review, prepare, and update authorization packages.</li><li>
Notify customer when changes occur that might affect authorization accreditation.</li><li>
Conduct cybersecurity portion of the self-inspection's checklist.</li><li>
Review and provide technical and cybersecurity coordination on all Bodies of Evidence that makeup the authorization package.</li><li>
Identify any and all vulnerabilities and implement countermeasures.</li><li>
Ensure information systems and network appliances are operated, maintained, and disposed of in accordance with security policies and practices.</li><li>
Perform VTC System Administration, Scheduling,Configuration.</li><li>
Provide External Information System(s) Client Support.</li><li>
Perform account creations, changes,deletions on multiple authorization boundaries.</li><li>
Perform Help Desktroubleshooting activities.</li><li>
Perform Hardware/Software System Configuration, upgrades and modifications.</li><li>
Perform system and network appliance patching activities.</li><li>
Provide Government-Issued Laptop Support.</li><li>
Assist in Media ControlAccountability activities.</li><li>
Perform COMSEC account/equipment management activities.</li></ul><p><b>
Knowledge and Qualifications</b></p><ul><li>
Bachelor's degree or equivalent experience (4 years)</li><li>
5 - 7 years related experience
</li><li>Prior performance in roles such as System or Network Administrator or Information Technology/Assurance Specialists</li><li>
Must meet requirements for Information Assurance Technician Level II or Information Assurance Manager II (DoD 8570) within 6 months of hire</li><li>
Thorough knowledge of Microsoft Windows 2012R2 Server, Microsoft Exchange Server 2010/2016, Microsoft Windows 7/10 operating systems (OS) administration and associated hardware</li><li>
Working knowledge of Local Area Network (LAN) and Wide Area Network (WAN) technologies and data backup technologies to include communication security (COMSEC) integration</li><li>
Working knowledge of Risk Management Framework, SCI Information Systems Security Standards, Common Criteria, and System Security Policy as they relate to Assessment and Authorizations (A&amp;A)</li><li>
Working knowledge and current relevant experience with PL2 systems; experience with PL3PL4 cross domain solutions is desired</li><li>
Must be able to regularly lift up to 50 lbs.</li><li>
Prior active duty in the U.S. Air Force a plus</li></ul><p>
gTANGIBLE Corporation is an equal opportunity employer and does not discriminate against any employee or applicant because of race, age, sex, color, physical or mental disability, religion, sexual orientation, marital status, national origin, or political affiliation.</p></div>

Information Technology/Information Assurance (IT/IA) Specialist II

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