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technical support specialist

TechAnax LLC

<p>Company Overview<br/>TechAnax LLC is a Service Disabled Veteran Owned Small Business (SDVOSB) dedicated to delivering innovative and reliable information technology solutions. We pride ourselves on upholding core values of integrity, trust, respect, and accountability while providing customized services across various IT domains</p><p><b>Availability: </b>Immediate<br/><b>Clearance: </b>Ability to obtain and maintain required USDA security credentials<br/><b>Customer: </b>USDA<br/><b>Work Site: </b>On-site support at USDA facilities</p><p><b>Work Schedule:</b> Monday&ndash;Friday, 8:00 AM&ndash;4:30 PM<br/><b>The Contract Period of Performance:</b></p><p><b>Travel: </b>Minimal/As required<br/><b>Work Level:</b> Tier 2 IT Support Specialist<br/><b>Must be USA Citizen: </b>Yes</p><p><b>Salary</b>: $54,000-$60,000</p><p><b>Position Overview:</b><br/>The Tier 2 IT Support Specialist provides advanced technical support to USDA customers by resolving complex hardware, software, and network-related issues escalated from Tier 1 service desk teams. This position serves as a key technical resource, providing on-site support, troubleshooting, incident resolution, and request fulfillment to ensure timely and effective customer service.</p><p>The Tier 2 IT Support Specialist supports USDA end users through diagnosing and resolving technical issues, managing user accounts and assets, deploying hardware and software, and assisting with IT projects. This role requires strong technical expertise, excellent customer service skills, and the ability to work independently in a fast-paced support environment.</p><p><b>Must Haves:</b></p><ul><li>U.S. Citizenship required.</li><li>Experience providing Tier 2 IT support in an enterprise environment.</li><li>Strong troubleshooting skills for hardware, software, and network-related issues.</li><li>Experience supporting Windows operating systems, desktop applications, and end-user computing environments.</li><li>Experience with ticketing systems such as Remedy, ServiceNow, or similar platforms.</li><li>Experience with user account management, software deployments, and computer imaging.</li><li>Strong customer service and communication skills.</li><li>Ability to work on-site during standard business hours.</li></ul><p><b>Key Responsibilities:</b></p><p><b>Incident Response &amp; Resolution</b></p><ul><li>Respond to service desk escalations from the USDA&rsquo;s National Tier 1 Service Desk via the Remedy ticketing system.</li><li>Diagnose and resolve technical issues, including VPN connectivity, software updates, and password assistance for USDA-approved standard desktop software.</li><li>Address and resolve incidents, change requests, and work orders related to customer needs, ensuring timely completion and customer satisfaction.</li></ul><p><b>Technical Support &amp; Troubleshooting</b></p><ul><li>Provide on-site and remote support for hardware and software problems, including:</li><li>Diagnosing and repairing software and hardware issues.</li><li>Performing software installations, reinstallations, and deployments.</li><li>Imaging and configuring computers for USDA standards.</li><li>Addressing operating system upgrades and patch management.</li><li>Support telecommunications equipment, including VTC, VoIP, and WITS services.</li><li>Resolve networking issues, printer and peripheral malfunctions, and configuration errors.</li></ul><p><b>Account &amp; Asset Management</b></p><ul><li>Assist with account management tasks, including user account provisioning and password resets.</li><li>Manage hardware deployments, including loaner devices, ensuring proper asset tracking and configuration.</li><li>Participate in asset management and configuration management to maintain inventory accuracy and compliance.</li></ul><p><b>Customer Service &amp; Communication</b></p><ul><li>Deliver outstanding customer service through multiple support channels, including phone, remote access, and walk-in facilities.</li><li>Provide support across four USDA walk-in facilities, ensuring in-person resolution of technical issues.</li><li>Effectively communicate technical solutions to non-technical users to enhance the overall customer experience.</li></ul><p><b>Flexible &amp; Adaptive Support</b></p><ul><li>Offer flexible, on-demand support to meet fluctuating ticket volumes and project requirements.</li><li>Quickly adapt to increased workload demands and assist with special projects as needed.</li><li>Maintain availability for support during standard business hours, 8:00 AM to 4:30 PM, ensuring consistent coverage.</li></ul><p><b>Qualifications:</b></p><ul><li>Strong technical skills in diagnosing and resolving hardware and software issues.</li><li>Experience with VPN connectivity, networking support, and operating system upgrades.</li><li>Proficiency in account management, software deployments, and computer imaging.</li><li>Familiarity with telecommunications equipment, including VTC, VoIP, and WITS.</li><li>Knowledge of asset and configuration management practices.</li><li>Excellent customer service and communication skills, with a commitment to resolving issues efficiently and professionally.</li></ul><p><b>Preferred Experience:</b></p><ul><li>Experience in federal IT environments, particularly USDA.</li><li>Familiarity with Remedy, ServiceNow or similar ticketing systems.</li><li>Proficiency in supporting printers, peripherals, and networking hardware.</li></ul><p><b>About TechAnax:</b></p><p>TechAnax, a Service Disabled Veteran Owned Small Business (SDVOSB), provides our customers with services and solutions from a company with core values and work ethics reflecting integrity, trust, respect, and accountability. We pride ourselves as a professional services company delivering customized information technology and management solutions.TechAnax is ISO 9001:2015, ISO/IEC 27001:2013, ISO/IEC 20000-1:2018, and ISO/IEC 20243:2018 certified and appraised at CMMI-DEV ML3 and CMMI-SVC ML3. Member of Project Management Institute (PMI) and partnered with a variety of strategic manufacturers. Our solutions and core competencies include Program Management, System Engineering, Software Development, DevOps, Network Design and Engineering, Information Assurance, Service Desk Operations, Unified Communications, Secure Audio/Video Solutions, Data Center Hosting/Consolidation, Cloud Migration Planning, Cloud Hosting, FedRAMP, FISMA, Acquisition Support, Quality Assurance, Independent Verification and Validation, IT Solutions, and Product Sales.</p><p>Pay: $54,000.00 - $60,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Tier 2 IT Support Specialist

OBXtek Inc.

<div>Responsibilities:
<div>
OBXtek is staffing a <b>Tier 2 After Hours Technical Support</b> function for the <b>United States Department of Agriculture (USDA) Client Experience Center (CEC)</b>. The <b>Tier 2 IT Support Specialist</b> serves as a critical escalation point between the USDA's National Tier 1 Service Desk and advanced Tier 3 support teams. This role provides in-depth technical support for hardware, software, networking, and account-related issues, ensuring timely resolution and exceptional customer service. This is a fully remote, after-hours position; support is delivered remotely, outside of standard business hours, with the flexibility to respond to fluctuating ticket volumes and special projects. The Specialist works independently with minimal supervision.</div><p></p><p><b><br>
Work Schedule &amp; Remote Requirements</b></p><p>
This is a fully remote, after-hours position. After Hours staff will have a schedule made up of one or two shifts.</p><p></p><p><br>
Shifts:</p><ul><li><b>
Evening </b>shift<b>: </b>4:30 PM &ndash; 1:00 AM.</li><li><b>
Overnight </b>shift<b>: </b>12:00 AM &ndash; 8:30 AM.</li><li><b>
Day </b>shift<b>: </b>8:00 AM &ndash; 4:30 PM.</li></ul><div></div><div><br>
Schedules:</div><ul><li><b>
Schedule 1: </b>5 overnight shifts</li><li><b>
Schedule 2: </b>Saturday and Sunday day shifts and 3 evening shifts</li><li><b>
Schedule 3:</b> 2 overnight shifts and 3 evening shifts</li></ul><p></p><p><br>
Assignments:</p><ul><li>
Assigned shifts will remain as static as possible. But shifts may be adjusted for operational purposes. The team provides coverage seven days every week.</li><li>
Staff will work on Federal holidays that fall within the scheduled work shift.</li><li>
Availability to work the assigned schedule.</li></ul><div></div><div><b><br>
Additional Requirements:</b></div><ul><li>
Reliable high-speed internet connection and a secure, distraction-free home workspace are required.</li><li>
Ability to work independently with minimal supervision during evening, overnight, and weekend periods.</li><li>
Government-furnished equipment must be maintained and secured in accordance with USDA policy.</li></ul><p></p><p><b><br>
Responsibilities</b></p><p></p><p><b><br>
Incident Response &amp; Resolution</b></p><ul><li>
Respond to escalated tickets from Tier 1 via either the Remedy or ServiceNow ticketing systems.</li><li>
Diagnose, troubleshoot and resolve issues related to VPN connectivity, Azure Virtual Desktop, password resets, and USDA-approved desktop software.</li><li>
Fulfill incidents, change requests, and work orders with a focus on timely resolution to ensure meeting performance metrics and customer satisfaction.</li></ul><div></div><p><b><br>
Technical Support &amp; Troubleshooting</b></p><ul><li>
Provide remote support for hardware and software issues.</li><li>
Perform software installations, remote reimaging, and configuration of USDA-standard systems.</li><li>
Support operating system upgrades, patch management, and deployments.</li><li>
Troubleshoot and support telecommunications equipment (VTC, VoIP, WITS).</li><li>
Resolve issues with printers, peripherals, and network connectivity.</li></ul><p></p><p><b><br>
Account &amp; Asset Management</b></p><ul><li>
Assist with user account provisioning, password resets, and WHfB support.</li><li>
Coordinate remote deployment, shipping, and tracking of loaner devices and other hardware assets.</li><li>
Maintain inventory accuracy through asset and configuration management practices.</li></ul><p></p><p><b><br>
Customer Service &amp; Communication</b></p><ul><li>
Deliver high-quality support via phone, email, chat, and remote-access tools.</li><li>
Communicate technical solutions clearly to non-technical customers.</li><li>
Provide support to senior-level government executives, including the Office of the Secretary and Under Secretaries.</li></ul><p></p><p><b><br>
Flexible &amp; Adaptive Support</b></p><ul><li>
Respond to fluctuating ticket volumes and assist with special IT projects.</li><li>
Maintain availability throughout the assigned after-hours shift to ensure consistent coverage.</li><li>
Redirect tickets appropriately as a personal queue manager and provide oversight for timely resolution.</li></ul><p></p><p><b><br>
Additional Duties</b></p><ul><li>
Remotely diagnose and resolve PC and network hardware/software issues,</li><li>
Coordinate local hands-on support or device shipment when physical repair is required.</li><li>
Provide advanced support for Microsoft Outlook, Teams, and Office 365.</li><li>
Support Linc-Pass (PIV Card) certificate association and wireless broadband connectivity.</li><li>
Support remote PC refresh and migration (e.g., Windows 10 to Windows 11).</li><li>
Offer end-user training on Microsoft Office 365 and SharePoint Online.</li></ul><p></p><div><br>
is staffing for a <b>Tier 2 Advanced Problem Resolution (APR) IT Support Specialist</b>. This role serves as a critical escalation point between the USDA&rsquo;s National Tier 1 Service Desk and advanced Tier 3 support teams. This role provides in-depth technical support for hardware, software, networking, and account-related issues, ensuring timely resolution and exceptional customer service. Support is delivered onsite, including the walk-in facility, with flexibility to respond to fluctuating ticket volumes and special projects.</div><div></div><div><b><br>
Key Responsibilities:</b></div><div><b>
Incident Response &amp; Resolution</b></div><ul><li>
Respond to escalated tickets from Tier 1 via the Remedy ticketing system.</li><li>
Diagnose, troubleshoot and resolve issues related to VPN connectivity, password resets, and USDA-approved desktop software.</li><li>
Fulfill incidents, change requests, and work orders with a focus on timely resolution to ensure meeting performance metrics and customer satisfaction.</li></ul><div><b>
Technical Support &amp; Troubleshooting</b></div><ul><li>
While onsite, provide deskside and remote support for hardware/software issues.</li><li>
Perform software installations, reimaging, and configuration of USDA-standard systems.</li><li>
Support operating system upgrades, patch management, and deployments.</li><li>
Troubleshoot and support telecommunications equipment (VTC, VoIP, WITS).</li><li>
Resolve issues with printers, peripherals, and network connectivity.</li></ul><div><b>
Account &amp; Asset Management</b></div><ul><li>
Assist with user account provisioning, password resets, and WHfB support.</li><li>
Manage deployment and tracking of loaner devices and other hardware assets.</li><li>
Maintain inventory accuracy through asset and configuration management practices.</li></ul><div><b>
Customer Service &amp; Communication</b></div><ul><li>
Deliver high-quality support via phone, email, remote tools, and in-person at USDA walk-in facility or deskside.</li><li>
Communicate technical solutions clearly to non-technical customers.</li><li>
Provide support to senior-level government executives, including the Office of the Secretary and Under Secretaries.</li></ul><div><b>
Flexible &amp; Adaptive Support</b></div><ul><li>
Respond to fluctuating ticket volumes and assist with special IT projects.</li><li>
Maintain availability during core business hours to ensure consistent coverage.</li><li>
Redirect tickets appropriately as a personal queue manager and provide oversight for timely resolution.</li></ul><div><b>
Advanced Problem Resolution (APR) Duties</b></div><ul><li>
Perform root cause analysis (RCA) and document findings</li><li>
Troubleshoot using logs, system tools, and configuration analysis as needed</li><li>
Identify patters in recurring incidents and recommend corrective actions</li><li>
Determine when escalation to Tier 3 is required</li></ul><div><b>
Additional Duties</b></div><ul><li>
Provide support for over 11,000 USDA employees.</li><li>
Generate weekly and monthly reports with data and trend analysis.</li><li>
Train, coach, and mentor Tier 1 service desk agents through ticket audits.</li><li>
Analyze customer feedback and develop strategies for service improvement.</li><li>
Maintain and repair PCs and network hardware/software.</li><li>
Provide advanced support for Microsoft Outlook, Teams, and Office 365.</li><li>
Support Linc-Pass (PIV Card) certificate association and wireless broadband connectivity.</li><li>
Conduct PC refresh and migration (e.g., Windows 10 to Windows 11).</li><li>
Offer end-user training on Microsoft Office 365 and SharePoint Online.</li></ul>
Qualifications:
<p><b>
Basic Qualifications</b></p><ul><li>
Associate's degree in Information Technology or a related field; if no Associate&rsquo;s degree in Information Technology or related field, one additional year of relevant technical support is required.</li><li>
2 years of relevant technical support or help desk experience 1 year of experience in hardware/software troubleshooting.</li><li>
1 year of experience with VPN, networking, and OS upgrades.</li><li>
1 year of experience in account management, remote imaging, and software deployment.</li><li>
1 year of experience with telecommunications systems (VTC, VoIP, WITS).</li><li>
1 year of experience with asset/configuration management.</li><li>
US Citizen with the ability to pass a comprehensive background check and maintain a favorable Public Trust background status.</li></ul><p></p><p><b><br>
Preferred Qualifications</b></p><ul><li>
3 years of relevant technical support or help desk experience</li><li>
Prior experience in federal IT environments, especially USDA.</li><li>
Proficiency with Remedy or similar ticketing systems.</li><li>
Experience supporting printers, peripherals, and networking hardware.</li><li>
Advanced troubleshooting for Microsoft Teams and Outlook.</li><li>
Familiarity with Active Directory and domain-level user rights administration.</li><li>
Excellent customer service and communication skills.</li><li>
ITIL Foundation (v4) certification desired but not required.</li><li>
Relevant industry certifications are a plus (e.g., CompTIA A+, Network+, or Security+; HDI Support Center Analyst; Microsoft 365 Certified).</li><li>
Must have the ability to obtain and maintain a favorable Public Trust background status.</li></ul>
Security Clearance: Public Trust Company Information:
<div>
Headquartered in McLean, Virginia and founded in 2009, OBXtek is a growing leader in the government contracting field. Our mission is <b><i>Our People&hellip;Our Reputation.</i></b> Our people are trained professionals who enhance our customers&rsquo; knowledge and innovation using technology, collaboration, and education.</div><div></div><div><br>
We offer a robust suite of benefits including comprehensive medical, dental and vision plans, Flexible Spending Accounts, matching 401K, paid time off, tuition reimbursement program and much more.</div><div></div><div><br>
OBXtek pairs lessons learned across disciplines with best practices and industry standard quality practices such as CMMC Level-2, CMMI-Dev Level III, ITIL, 6Sigma, PMI, and ISO. Our rapid growth has been recognized by INC500, the Washington Business Journal, and Washington Technology magazine.</div><div></div><div><b><br>
OBXtek is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, age, national origin, gender identity, disability, veteran status, sexual orientation or any other classification protected by federal, state or local law.</b><br>
<br>
<ul><li><b>MON</b></li></ul></div></div>

Tier 2 APR After Hours Support

NuAxis Innovations

<div><div><p><b>We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.</b></p><p><b>
Technology is our Passion. People are our Purpose.</b></p><p>
We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it&rsquo;s a state of mind.</p><p>
We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated <b>IT Specialist II </b>for a Full-Time position.</p><h2 class="jobSectionHeader"><b>
Position Summary:</b></h2><p>
This role is largely responsible for providing remote telephone and email-based IT operational support services to the organization. We are looking to fill a need to have a highly competent and highly motivated individual in this role. This position requires a high level of IT support knowledge, customer service experience, good communications skills and work ethic. This is an Enterprise Operations Support role, as such it will require commitment on your part as well as ours</p><p><b>
Key Responsibilities</b></p><ul><li>
Some of the primary responsibilities of this role would include:</li><li>
Remote telephone-based Call Center / Help Desk / Service Desk support services</li><li>
Owning, tracking, troubleshooting and resolving IT incidents and service requests</li><li>
Fulfilling requests and resolving incidents daily to ensure service-related issues are identified and resolved within established Service Level Agreements (SLAs)</li><li>
This remote telephone based operational support role requires a service-oriented mentality, high sense of ownership of the incidents, problems, and requests, focus on managing and resolving isues in alignment with the SLAs, establishing and maintaining communication with technology customers to keep them updated with status of there requests, and proactively escalating any issues that cannot be resolved within the established timeframes.</li></ul><p><b>
Qualifications</b></p><ul><li>
Two (2) + years&rsquo; of customer service experience. IT Helpdesk/Service desk or call centerexperience preferred.</li><li>
High school diploma or equivalent. Bachelor's Degree preferred.</li><li>
Operating Systems (Windows 11)</li><li>
Active Directory Experience</li><li>
Office 365 Support (TEAMs, OneDrive, Microsoft Outlook, etc.)</li><li>
Printer Support Experience</li><li>
Familiar w/Command Prompts</li><li>
Web Browsers (Google, Edge, Chrome, and Mozilla)</li><li>
Troubleshoot basic Wi‑Fi connectivity issues, including SSID identification, password resets, and signal-strength checks.</li><li>
Assist users with setup, pairing, and basic troubleshooting of wireless accessories (keyboards, mice, headsets, printers, etc.).</li></ul><p><b>
Preferred</b></p><ul><li>
Sharepoint</li><li>
VPN Experience (Global Protect.)</li><li>
Remote Support Software (Bomgar)</li><li>
Mobile Devices (Android and iOS)</li><li>
Software Installation Experience</li><li>
Network Drive Support Experience</li><li>
Contact Center/Call Center/Helpdesk experience preferred</li><li>
Customer Service Skills/Customer Experience Training</li><li>
Customer Advocacy Behaviors</li><li>
Critical thinking/Problem Solving skills</li><li>
Effective Communication Strategies</li><li>
Self-Starter/Resourceful</li><li>
Independent Learning/Resourcing</li><li>
Enterprise ticketing application experience - BMC Remedy Service Management experience preferred</li></ul><p></p><p><b><br>
Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!</b></p><p><b>
Our Profile:</b></p><p>
We are an IT company with a unique mission&mdash;to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. <b>Learn More</b><b>.</b></p><p>
NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. <b>Learn More</b> about our Benefits and Culture!</p></div></div><p></p>

IT Specialist II

FusionTek

<div><p>If you are looking for a position where you support the same users, the same systems, and the same environment every day, this is not the role for you.</p><p><b>
FusionTek</b> is a Managed Service Provider established in 2007, with offices located in the greater Seattle area, Washington, DC, and Tampa, FL. Our innovative team is enthusiastic about IT infrastructure management for small- to mid-sized businesses.</p><p>
As we continue to expand our services, we are eager to find a <b>Technical Support Engineer II</b> (Systems Analyst) who embodies our core values:</p><ul><li><b>
Teamwork:</b> We achieve our goals collaboratively.</li><li><b>
Growth Mindset:</b> We are focused on continuous improvement for our team members and our clients.</li><li><b>
Integrity:</b> We operate with transparency and prioritize the needs of our clients.</li><li><b>
Ownership:</b> We take responsibility for our work and ensure commitments are fulfilled</li></ul><p></p><p><b>
Why MSP Experience Matters</b></p><p>
MSP experience is strongly preferred. Unlike internal IT roles that support a single organization with one technology stack and familiar users, MSP technicians manage multiple client environments with varying technology stacks, priorities, and service expectations all in a single day. Success in this role requires the ability to pivot and adapt to different client environments quickly, requires strong troubleshooting, communication, documentation, and accountability. If you have prior MSP experience and enjoy a challenging environment, continuous learning, and solving diverse technical challenges, we'd love to hear from you.</p><p><i>
This position is listed as </i><b><i>&ldquo;Hybrid&rdquo; </i></b><i>and requires flexibility to work from home, in the DC office, and at client sites as needed. You should be comfortable shifting between locations throughout the week based on business needs.</i></p><p><b><br>
What You Will Do</b></p><p><b>
Client Support &amp; Troubleshooting</b></p><ul><li>
Resolve escalated support requests and complex technical issues.</li><li>
Handle break/fix issues, application installations, and user-level configuration changes.</li><li>
Troubleshoot Windows, macOS, Microsoft 365, networking, server, and cloud-related problems.</li><li>
Provide remote and onsite support for client environments.</li></ul><p><b>
Infrastructure &amp; Systems Administration</b></p><ul><li>
Configure and support Windows Server 2016, 2019, and 2022 environments.</li><li>
Assist with Hyper-V host setup, server administration, networking, and security tasks.</li><li>
Troubleshoot and deploy SonicWall firewalls.</li><li>
Manage networking switches and access points. (Datto Experience PLUS!)</li><li>
Support Microsoft 365, Intune, Azure, Datto BCDR, SaaS Backup, and other modern technologies implemented across client environments.</li></ul><p><b>
Team Collaboration &amp; Mentorship</b></p><ul><li>
Provide guidance and mentorship to Level I technicians.</li><li>
Collaborate with the technical team to deliver exceptional service to clients.</li><li>
Escalate tickets appropriately and contribute to shared technical knowledge.</li></ul><p><b>
Documentation &amp; Process</b></p><ul><li>
Use Autotask ticketing system to document, monitor, update, and escalate tickets accurately and on time.</li><li>
Maintain and update the documentation platform so procedures, configurations, and client details remain current.</li><li>
Ensure clients receive clear, professional communication throughout the support process.</li></ul><br>
<b>
Requirements</b><br>
<br>
<b>Experience &amp; Qualifications</b><ul><li><b>
CompTIA A+ and/or Network+ required. If not currently held, it must be obtained within 6 months of employment.</b></li><li><b>
MD‑102 preferred</b></li></ul>
️ <b>Technical Skills</b><ul><li>
Strong knowledge of <b>Windows 10/11</b> and <b>macOS</b></li><li>
Strong knowledge of <b>Windows Server 2016, 2019, and 2022</b></li><li>
Working knowledge of <b>SonicWall firewalls</b>, <b>Datto Networking</b>, and core <b>networking concepts</b></li><li>
Working knowledge of <b>on-premise SharePoint administration</b></li><li>
Working knowledge <b>Microsoft 365 Office Suite</b> and <b>cloud services including Intune</b></li><li>
Experience with <b>Azure</b> and/or <b>AWS is a plus</b></li><li>
Experience with <b>Datto BCDR</b> and/or <b>SaaS Backup is a plus</b></li><li>
Experience with <b>VOIP telephony including Microsoft Teams is a plus
</b></li></ul><b>Professional &amp; Soft Skills</b><ul><li>
Exceptional written and verbal communication</li><li>
Ability to work independently and collaboratively</li><li>
Strong time‑management and organizational skills</li><li>
Ability to lift and transport equipment</li></ul><br>
<b>
Benefits</b><p><br>
At <b>FusionTek</b>, we truly believe our people are our most valuable asset. That&rsquo;s why we&rsquo;re proud to offer:</p><ul><li>
<b>Competitive salary</b>: $30 - $35/hour</li><li>
<b>Quarterly bonus eligibility: </b>Earn up to <b>4% each quarter</b> by meeting departmental KPIs and Metrics.
</li><li><b>Must reside in DC metro area</b></li><li>
<b>Comprehensive coverage</b>: <b>Medical, Dental, and Vision</b> coverage</li><li>
<b>401(k) plan</b> with 4% company matching and immediate vesting</li><li>
<b>Time Off That Actually Lets You Recharge</b>: Generous <b>PTO, </b>Paid company holidays, <b>Dedicated Birthday PTO and a</b>dditional <b>floating holiday</b> for extra flexibility</li><li>
<b>Educational reimbursement</b> for certification tests and access to company-supplied training resources. Receive a <b>salary increase</b> after successfully completing approved certifications</li><li><b>
Monthly cell phone stipend</b> to support your connectivity needs</li><li>
<b>Team culture</b>: Fun events and opportunities to connect with colleagues</li></ul></div>

Technical Support Engineer II - Hybrid

United States Secret Service

IT Cybersecurity Specialist (STS/ADM)

General Dynamics Information Technology

<div></div><div><div><div>Clearance Level
<div>Other</div>
</div><div></div><div>Category
<div>Technical Support Services</div>
</div><div></div><div>Location
<div>Washington, District of Columbia</div>
<i>(</i><i>Onsite Workplace</i><i>)</i>
</div><div>
</div></div><div><div>Key Skills For Success
</div><div><p>Desktop Computers</p>
</div><div><p>Laptops</p>
</div><div><p>Remote Support</p>
</div><div><p>Technical Support</p>
</div><div><p>Troubleshooting</p>
</div></div><div></div><div><div><div><div><div><div>
</div></div></div><div><h5 class="jobSectionHeader"><b>REQ#:</b><b> </b><b>RQ222391</b></h5>
<h5 class="jobSectionHeader"><b>Public Trust:</b><b> </b><b>BI Full 6C (T4)</b></h5>
<h5 class="jobSectionHeader"><b>Requisition Type:</b><b> </b><b>Regular</b></h5>
<h5 class="jobSectionHeader"><b>Your Impact</b></h5>
<p>Own your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being and support of U.S. citizens.</p>
<h2 class="jobSectionHeader"><b>Job Description</b></h2>
<div>HELP DESK TECHNICIAN V &ndash; EXECUTIVE SUPPORT TEAM LEAD
<p>Advance the mission while advancing your career. Join GDIT as a Help Desk Technician V and lead a high-performing Executive Support Team delivering white-glove, mission-critical IT services to senior executives, VIP stakeholders, and agency leadership. In this role, you will oversee executive support operations, drive service excellence, and ensure technology services remain aligned with mission objectives within a secure federal environment.</p>
MEANINGFUL WORK AND PERSONAL IMPACT
<p>As a Help Desk Technician V, the work you'll do at GDIT will directly support the mission of the U.S. Department of Education by ensuring executive leadership maintains uninterrupted access to the technology, communications, and collaboration platforms required to lead the Department and serve the American public.</p>
<p>You will play a critical leadership role in managing executive support operations, resolving high-priority technical issues, and driving operational improvements across a complex enterprise environment.</p>
<ul><li><p>Lead and mentor a 4&ndash;6-person Executive Support Team responsible for providing white-glove technical support to senior executives, political appointees, SES personnel, and VIP stakeholders.</p>
</li><li><p>Manage team scheduling, workload distribution, queue health, escalations, and SLA performance to ensure exceptional customer service delivery.</p>
</li><li><p>Collaborate with Service Desk, Engineering, Cybersecurity, Telecommunications, Network Operations, and Field Support teams to resolve complex technical issues and support mission-critical initiatives.</p>
</li><li><p>Drive continuous service improvement through ITIL-based processes, operational reporting, knowledge management, and trend analysis.</p>
</li><li><p>Utilize Microsoft 365, Windows 10/11, Azure Active Directory, ServiceNow, Microsoft Teams, Teams Phone, Intune, MECM/SCCM, VTC platforms, endpoint security tools, and enterprise collaboration technologies.</p>
</li></ul>KEY RESPONSIBILITIESTeam Leadership &amp; Operations
<ul><li><p>Lead, mentor, and develop Executive Support personnel.</p>
</li><li><p>Manage ticket queues, escalations, service metrics, and operational priorities.</p>
</li><li><p>Develop and maintain SOPs, runbooks, and executive support procedures.</p>
</li><li><p>Coordinate executive event support, travel support, and high-visibility technology engagements.</p>
</li><li><p>Provide executive-level communications during incidents and service disruptions.</p>
</li></ul>Executive &amp; VIP Support
<ul><li><p>Deliver white-glove support for executive offices and VIP customers.</p>
</li><li><p>Support Windows 10/11, Microsoft 365, Outlook, Teams, and mobile devices.</p>
</li><li><p>Configure and support Microsoft Teams Rooms, Zoom, Webex, and VTC technologies.</p>
</li><li><p>Support Teams Phone, VoIP services, call routing, voicemail, and delegation services.</p>
</li><li><p>Provide conference room and executive boardroom technology support.</p>
</li></ul>Identity, Endpoint &amp; Device Management
<ul><li><p>Manage user provisioning, onboarding, offboarding, and access management.</p>
</li><li><p>Support Active Directory, Azure AD, Group Policy, and hybrid identity environments.</p>
</li><li><p>Administer endpoint management platforms including Intune, MECM/SCCM, and JAMF.</p>
</li><li><p>Support endpoint compliance, patching, software deployment, and lifecycle management.</p>
</li><li><p>Coordinate hardware repair, warranty services, and vendor support engagements.</p>
</li></ul>Network, Security &amp; Compliance
<ul><li><p>Troubleshoot network connectivity, VPN, MFA, DNS, DHCP, wireless, and remote access issues.</p>
</li><li><p>Support endpoint security solutions including Microsoft Defender for Endpoint, CrowdStrike, and Tanium.</p>
</li><li><p>Partner with cybersecurity teams on vulnerability remediation and incident response activities.</p>
</li><li><p>Maintain compliance with federal security standards, agency policies, and access control requirements.</p>
</li><li><p>Support HSPD-12/PIV processes and continuity of operations (COOP) activities.</p>
</li></ul>ITSM &amp; Continuous Improvement
<ul><li><p>Operate within ServiceNow and ITIL-based service management processes.</p>
</li><li><p>Analyze ticket trends, service metrics, and operational performance indicators.</p>
</li><li><p>Develop KPI dashboards and executive reporting.</p>
</li><li><p>Recommend workflow improvements and knowledge management enhancements.</p>
</li><li><p>Ensure Section 508 accessibility compliance for supported technologies and services.</p>
</li></ul>WHAT YOU'LL NEED TO SUCCEEDEducation
<ul><li><p>Associate of Arts (AA) or Associate of Science (AS) degree in Information Technology, Computer Science, or related field.</p>
</li><li><p>Equivalent combination of education and experience may be considered.</p>
</li></ul>Experience
<ul><li><p>8+ years of related IT support experience (Service Desk, Deskside Support, VIP/Executive Support, or similar).</p>
</li><li><p>2+ years leading a technical support team in a high-touch customer environment.</p>
</li><li><p>Experience supporting senior executives, agency leadership, or VIP customers.</p>
</li><li><p>Federal government experience preferred.</p>
</li></ul>Technical Skills
<ul><li><p>Windows 10/11 Administration</p>
</li><li><p>Microsoft 365 (Outlook, Teams, OneDrive, Office Applications)</p>
</li><li><p>Active Directory and Azure Active Directory</p>
</li><li><p>Group Policy Administration</p>
</li><li><p>Microsoft Teams Phone and VoIP Technologies</p>
</li><li><p>ServiceNow or comparable ITSM platform</p>
</li><li><p>Intune, MECM/SCCM, JAMF</p>
</li><li><p>VPN and Remote Access Technologies</p>
</li><li><p>Mobile Device Support (iOS and Android)</p>
</li><li><p>Endpoint Security Solutions (Microsoft Defender, CrowdStrike, Tanium)</p>
</li><li><p>Network Troubleshooting (DNS, DHCP, Routing, Wireless)</p>
</li></ul>Collaboration &amp; Communication Technologies
<ul><li><p>Microsoft Teams Rooms</p>
</li><li><p>Zoom</p>
</li><li><p>Webex</p>
</li><li><p>VTC and A/V Conference Room Systems</p>
</li><li><p>Executive Boardroom Technology Support</p>
</li></ul>Security Clearance Level
<ul><li><p>Ability to obtain and maintain a Public Trust clearance.</p>
</li></ul>U.S. Citizenship RequiredRole Requirements
<ul><li><p>Exceptional executive-level customer service and communication skills.</p>
</li><li><p>Strong leadership, mentoring, and team development capabilities.</p>
</li><li><p>Ability to perform root cause analysis and drive issue resolution under pressure.</p>
</li><li><p>Ability to work onsite within a federal environment.</p>
</li><li><p>Ability to participate in after-hours support, executive events, and on-call rotations as required.</p>
</li></ul>GDIT IS YOUR PLACE
<p>At GDIT, the mission is our purpose, and our people are at the center of everything we do.</p>
<ul><li><p>Growth: AI-powered career tools that identify career development opportunities and learning paths.</p>
</li><li><p>Support: Internal mobility programs focused on helping you achieve your career goals.</p>
</li><li><p>Rewards: Comprehensive benefits and wellness packages, 401(k) with company match, competitive compensation, and paid time off.</p>
</li><li><p>Community: Award-winning culture of innovation and a military-friendly workplace.</p>
</li></ul>OWN YOUR OPPORTUNITY
<p>Explore an enterprise IT career at GDIT and you'll find endless opportunities to grow alongside colleagues who share your commitment to service excellence. Join a team dedicated to supporting executive leadership and advancing the mission of the Department of Education through exceptional technology support and operational excellence.</p>
</div></div><p></p><div><div><div><h3 class="jobSectionHeader"><b>Work Requirements</b></h3>
</div></div><div></div><div><div>Years of Experience
<p>8 + years of related experience</p>
<ul><li>may vary based on technical training, certification(s), <b><i>or</i></b> degree</li></ul>
</div><div></div><div>Certification
<p>ITIL 4 Foundation | PeopleCert - PeopleCert</p>
</div><div></div><div>Travel Required
<p>Less than 10%</p>
</div><div></div><div>Citizenship
<p>U.S. Citizenship Required</p>
</div></div></div></div><div><h3 class="jobSectionHeader"><b>Salary and Benefit Information</b></h3>
<p>The likely hourly rate for this position is between $34.74 - $47.00. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
</p>
<h3 class="jobSectionHeader"><b>Our Identity Verification Process</b></h3>
<p>As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.</p>
<h3 class="jobSectionHeader"><b>About Our Work</b></h3>
<div></div><p>We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.</p>
<p>Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.</p>
<p><i>Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans</i></p></div></div></div></div>

Team Lead Help Desk Technician V (Executive/VIP Support) DC Metro Area

Strategic Results

<p>Strategic Results is seeking a Web Content Specialist to support the Federal Highway Administration's (FHWA) Office of Research, Development, and Technology (RD&amp;T) by developing, maintaining, and publishing web content that communicates transportation research, technology, and program information to internal and external audiences. The Web Content Specialist will work collaboratively with Government staff, technical writers, editors, graphic designers, and multimedia specialists to ensure web content is accurate, current, well organized, and aligned with FHWA communications objectives.</p><p>The ideal candidate is an organized communications professional with experience managing website content who can present complex technical information in a clear, user-friendly format while maintaining content quality and consistency.</p><p><b>Key Responsibilities</b></p><p>&middot; Develop, update, and maintain website content supporting FHWA research and technology programs.</p><p>&middot; Coordinate the review, approval, and publication of web content with Government staff and project teams.</p><p>&middot; Organize web content to improve usability, readability, and accessibility for a variety of audiences.</p><p>&middot; Edit and format content for publication on FHWA websites and digital platforms.</p><p>&middot; Coordinate updates to webpages to ensure information remains current and accurate.</p><p>&middot; Collaborate with technical writers, editors, graphic designers, and multimedia specialists to develop integrated digital communications products.</p><p>&middot; Review web content for consistency, formatting, and compliance with established editorial and branding standards.</p><p>&middot; Coordinate publication schedules for web updates and digital communications.</p><p>&middot; Support the incorporation of graphics, documents, videos, and other digital assets into web content.</p><p>&middot; Maintain web content inventories and assist with periodic content reviews.</p><p>&middot; Monitor assigned webpages and coordinate revisions as needed.</p><p>&middot; Participate in project planning meetings and provide updates on web content activities.</p><p>&middot; Maintain organized electronic files and documentation supporting website updates.</p><p>&middot; Recommend improvements that enhance website organization, navigation, and user experience.</p><p><b>Qualifications</b></p><p><b>Required:</b></p><p>&middot; Bachelor's degree in Communications, English, Journalism, Marketing, Information Technology, Digital Media, or a related field, and 5+ years of experience.</p><p>&middot; Demonstrated experience developing, editing, or maintaining website content.</p><p>&middot; Experience organizing information for digital audiences.</p><p>&middot; Strong written, verbal, and organizational communication skills.</p><p>&middot; Ability to manage multiple assignments and meet established deadlines.</p><p>&middot; Experience collaborating with multidisciplinary project teams.</p><p>&middot; Proficiency with Microsoft Office applications and website content management systems.</p><p><b>Preferred:</b></p><p>&middot; Experience supporting Federal Government websites or digital communications.</p><p>&middot; Experience supporting technical, scientific, engineering, or research organizations.</p><p>&middot; Familiarity with website content management systems and digital publishing workflows.</p><p>&middot; Knowledge of Section 508 accessibility requirements and web accessibility best practices.</p><p>&middot; Experience coordinating digital communications with writers, editors, graphic designers, and multimedia specialists..</p><p><b>Strategic Results</b></p><p>In assuming this position, you will be a critical contributor to meeting the SR mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments, the guiding principles of our culture. We empower our staff to work together with colleagues at all levels and be part of the decision-making process; we create transparency in our operations with our clients and employees; and we offer our people opportunities to grow and challenge themselves in meaningful ways. We&rsquo;re committed to excellence. As an SR employee, we will challenge you, we will empower you, and we will mentor you. If you are passionate about this opportunity, submit your application by clicking the apply for this job online button.</p><p>Only those applicants who meet the above criteria will be contacted for interview. SR is an equal opportunity employer offering employment without regard to race, color, religion, sex, sexual orientation, age, national origin, citizenship, physical or mental handicap, or status as a disabled or Vietnam Era veteran of the US Armed Forces.</p><p>Pay: $96,800.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Web Content Specialist

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