help desk specialist

senior contract support specialist Jobs in Washington

senior contract support specialist

technical support specialist

Network Designs

<div>About NDi:
Network Designs, Inc. (NDi) is a leading Federal contractor that specializes in designing, developing, and delivering information technology and network solutions for government customers. Founded in 1985, NDi's firmly defined core values have driven all aspects of the business, which have been paramount to our company's success and the establishment of an enjoyable workplace atmosphere. At NDi, we believe that our people are the cornerstone of our success, and we value collaboration, career growth, and winning ideas. Military Veterans Encouraged to Apply.
Job Description:
We are seeking a highly motivated and skilled Help Desk Specialist to join our dynamic IT team. As a Help Desk Specialist, you will play a crucial role in analyzing our customer's information systems, identifying areas for improvement, and proposing innovative solutions to enhance operational efficiency. You will collaborate with cross-functional teams to gather requirements, design system specifications, and ensure seamless implementation of changes. The ideal candidate should have a strong analytical mindset, exceptional problem-solving skills, and the ability to communicate effectively with both technical and non-technical stakeholders.
Requirements:<ul><li>
U.S. Citizenship is required</li><li>
Must be able to obtain a Public Trust clearance</li><li>
This position requires working onsite in Washington D.C., 5 days per week</li></ul>
Qualifications and Experience:<ul><li>
Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or a scientific or technical discipline and 5+ years of applicable experience, or 7+ years of applicable experience in lieu of a college degree.</li><li>
One or more of the following computer security certifications: CCNA Security, CySA+, GICSP, GSEC, Security+ CE, SSCP, or Other Security certification as approved by CRM. 
</li><li>
Strong analytical and problem-solving skills, with the ability to think critically and creatively. 
</li><li>
Excellent communication skills, with the ability to communicate complex technical concepts to non-technical stakeholders. 
</li><li>
Strong collaboration and team-oriented approach. 
</li><li>
Detail-oriented and highly organized, with the ability to handle multiple projects simultaneously</li></ul>
Responsibilities:<ul><li>
Provides phone and in-person support to end users for e-mail; active directory; file systems and storage; desktop applications; government-issued equipment such as laptops, phones, printers, etc.; and end-user connectivity among other areas. 
</li><li>
Serves as the first point of contact for troubleshooting hardware/software PC and printer problems. 
</li><li>
Conduct thorough testing and quality assurance to validate system functionality and performance. 
</li><li>
Troubleshoot and resolve any issues that arise during the implementation process or in ongoing system usage. 
</li><li>
Provide training and support to end-users to ensure they effectively utilize the government-provided IT systems. 
</li><li>
Stay up-to-date with emerging technologies and industry trends to propose innovative solutions.</li></ul>
Compensation and Benefits:
At NDi, we value our team and are committed to retaining top talent by offering competitive benefits and compensation packages. Our employee benefits package includes comprehensive health, dental, vision, pet, and legal insurance. Our corporate benefits include 401(k) retirement matching, paid leave, paid holidays, and health and wellness programs. In addition, we provide employer-paid life and disability insurance, professional development, education benefits, and much more to ensure our team has the resources they need to thrive on and off the job.
Veterans First Commitment:
As a Service-Disabled Veteran-Owned Small Business (SDVOSB), NDi is dedicated to hiring veterans and providing a supportive work environment that honors their service while recognizing the unique skills and experiences they bring to our organization.
Commitment to Diversity:
NDi is an Equal Opportunity Employer. We are committed to creating a diverse environment and are proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran or military status, citizenship, national origin, or any other basis prohibited by law in all phases of the employment process and compliance with applicable federal, state, and local laws and regulations. As a federal government contractor, NDi complies with all applicable affirmative action requirements.
Apply Now: Take advantage of this unique opportunity to join one of the fastest-growing companies in Federal contracting!</div>

Help Desk Specialist

AET FEDERAL INC

<div>Benefits: 
<ul><li>401(k)</li>
<li>Dental insurance</li>
<li>Health insurance</li>
<li>Vision insurance</li>
</ul> 
AET is seeking a M365 Technical Consultant to work for a Government client based out of Washington, D.C. 
 
The Technical Consultant provides hands-on technical support, configuration, documentation, and troubleshooting across the IRS M365 ecosystem. This role bridges end users, development teams, and the PMO, ensuring stable operation, timely resolution of incidents, and clear documentation of processes. Technical Consultants help configure Power Platform environments, monitor usage, support SharePoint and OneDrive, and maintain PMO reporting requirements. 
 
Key Responsibilities: 
 
Provide technical assistance for IRWorks Priority 1&ndash;4 service tickets related to M365, Power Platform, SharePoint, OneDrive, Exchange, and Copilot. 
<ul><li>
</li>Support configuration, setup, and maintenance of Power Platform environments and Dataverse resources. 
<li>
</li>Monitor performance, capacity, and usage of Dataverse environments and help troubleshoot issues. 
<li>
</li>Assist end users with issues in Power Apps, Power Automate, Power BI, and Copilot features. 
<li>
</li>Support SharePoint Online admin tasks, including permissions, site settings, compliance controls, and list/library configurations. 
<li>
</li>Assist with OneDrive tenant configuration, backup settings, and feature scripting support. 
<li>
</li>Create and maintain technical reference material&mdash;FAQs, knowledge base articles, user guides, and iTrain content. 
<li>
</li>Support PMO processes, including POCs, pilots, scheduling, reporting, and documentation. 
<li>
</li>Deliver bi-weekly and monthly consolidated performance reports including risks, accomplishments, metrics, and system status. 
<li>
</li></ul>Qualifications: 
 
<ul><li>Currently obtain an Active Public Trust clearance.</li>
5+ years supporting Microsoft 365 in enterprise/government environments. 
<li>
</li>Working knowledge of Power Apps, Power Automate, Power BI, and Dataverse. 
<li>
</li>Strong understanding of SharePoint Online and OneDrive configuration. 
<li>
</li>PowerShell scripting knowledge (basic-to-intermediate). 
<li>
</li>Familiarity with Copilot and AI Builder functionality. 
<li>
</li>Ability to troubleshoot complex end user and platform-level issues. 
<li>
</li><li>Strong communication and customer-service skills with an ability to support diverse users.</li></ul></div>

M365 Technical Consultant- On-Site/ Public Trust

Winton Service

Responsibilities<ul><li>In charge of the daily maintenance, operation and inspection of TV production system software</li></ul><ul><li>In charge of the software and hardware deployment of TV production system software</li></ul><ul><li>Helping users solve the problems of TV production system software</li></ul><ul><li>Providing daily technical support to all the stakeholders</li></ul><ul><li>Filing and achieving accurate records</li></ul>Requirements<ul><li>BS/BA or University-level equivalent education background</li></ul><ul><li>Outstanding communication skills, interpersonal abilities and teamwork capabilities</li></ul><ul><li>Strong logical and analytics skills, can solve the problem independently</li></ul><ul><li>A positive, &lsquo;can do&rsquo; and proactive approach to all tasks</li></ul><ul><li>Solid experience in troubleshooting computer hardware failures, performing computer hardware replacement and installation</li></ul><ul><li>Basic knowledge of network, storage, database, experience in troubleshooting network, storage, and database failures</li></ul><ul><li>Familiar with Windows operating system installation</li></ul><ul><li>Experience in basic operating commands for windows, including ping, telnet etc.</li></ul><ul><li>Familiar with installation of common tool software, including office, chrome etc.</li></ul><ul><li>Fluent mandarin speaking skill</li></ul>What is in it for you?<ul><li>A competitive salary, as well as staff benefits</li></ul><ul><li>An exemplary working environment and the opportunity to develop your career within a supportive, professional team</li></ul><ul><li>Fantastic on-going training</li></ul><ul><li>The chance to be part of a growing and industry leading business</li></ul>&#32844;&#20301;&#31867;&#22411;&#65306;&#20840;&#32844;&#34218;&#36164;&#65306; $60,000.00&#33267;$90,000.00&#65288;&#27599;&#24180; &#65289;&#36890;&#21220;/&#25644;&#36801;&#33021;&#21147;:<ul><li>Washington, DC 20001: &#31283;&#23450;&#36890;&#21220;&#65292;&#25110;&#22312;&#24320;&#22987;&#24037;&#20316;&#21069;&#35745;&#21010;&#25644;&#23478; (&#24517;&#22635;)</li></ul>Work Location: &#29616;&#22330;&#21150;&#20844;

IT Operation Engineer(Mandarin Speaking) 不提供工签

SAIC

<div>Job ID: 2512379
Location: WASHINGTON, DC, US
Date Posted: 2025-12-15
Category: Information Technology
Subcategory: Technical Support
Schedule: Full-time
Shift: Rotating
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: No 
Description
This position is in Washington, DC at the Department of Transportation (DOT) Headquarters&rsquo; Building. The EOC operates 24 hours per day, 7 days per week including all Federal Holidays and will utilize appropriate monitoring tools and follow standard incident management processes. Event &amp; Availability Monitoring: Respond to events and e-mails from automated tools and outside groups (AT&amp;T), direct checks of critical systems. Provide proactive and scheduled console monitoring of infrastructure and systems in near real time (e.g., hardware, and network), respond to messages, and take corrective action as defined.<ul><li>
Performs day-to-day activities required to monitor systems for events or alerts.</li><li>
Coordinates and manages the resolutions of events and alerts.</li><li>
Monitors and identifies problem areas and coordinates resolutions.</li><li>
Applies fundamental concepts, processes, practices, and procedures on technical assignments.</li></ul>
Schedule Example:<ul><li>
Saturday and Sunday 7AM &ndash; 7PM.</li><li>
Monday and Tuesday 7AM &ndash; 4PM.</li><li>
Monday &ndash; Friday 7AM &ndash; 4PM.</li><li>
Monday &ndash; Friday 4PM &ndash; 11PM.</li></ul>
Top Qualifications, Skills, Experience or Certifications:<ul><li>
Early analysis; contact POCs for confirmation of event.</li><li>
Troubleshoot affected CI &ndash; ping, log into router/switch to check logs and interface status.</li><li>
Escalate &ndash; Contact and liaison with DOT Tier III teams, open and assign ITTSM tickets. Open and manage tickets with outside vendors, e.g., AT&amp;T.</li><li>
Communicate &ndash; Generate correspondence required for incident management, to include notifications and follow up with modal POCs regarding cyber incidents, service degradations, outages, daily operational status reports, and COE Morning summary report.</li><li>
Critical Incidents &ndash;initiates the Critical Incident Management process and anchors the Incident Response Bridge process. Takes notes from bridge call to update Outage communications. Contacts the necessary team members to join bridges.</li><li>
As required, document the Root Cause Analysis (RCA) for the incident, gather and process the required information, and assign a sequential RCA number to the new document. Identify what RCA information can be moved to the knowledge management repository.</li><li>
Act as on-site troubleshooting and repair support for ExecHelp and Tier III teams during off-hours (i.e., Hands-on at Data Center, escort un-badged personnel in Data Center).</li><li>
Knowledge Management and Documentation &ndash; maintain POC and site information for remote sites, create and update SOPs for IMC processes.</li><li>
Generate and distribute daily and weekly reports.</li></ul>
Qualifications
Required Experience and Education:<ul><li>
Must have a minimum of 4 years of related experience providing support to an enterprise operation center, monitoring and managing enterprise systems and networks using advanced technologies and tools.</li><li>
Must have ITIL Foundations.</li><li>
Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years and the ability to obtain a public trust.</li></ul>
Preferred Skills and Qualifications:<ul><li>
Familiarity with Service Now.</li><li>
Familiarity with OBM.</li><li>
COMPTIA Security + CE.</li></ul>
Typical Education and Experience:<ul><li>
AA Degree in related discipline and three (3) years related experience; Or, High School and five (5) years related experience with relevant certification.</li></ul> 
Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.</div>

Enterprise Operations Center - Mid

E-AIM

E-AIM, a trusted provider of professional and technical services to Federal agencies, is seeking an experienced Procurement Specialist to support federal procurement and contracting activities onsite for the U.S. Court of Appeals for the Federal Circuit. The specialist will support acquisition actions from initiation through closeout, ensure compliance with judiciary policies and appropriations law, and maintain accurate procurement documentation and reporting.Location: Washington, DC | Contingent on award Clearance/Suitability: U.S. Citizen; Active Secret clearance preferredWhat you&rsquo;ll do<ul><li>Purchase supplies, equipment, and services; process purchase orders using the judiciary financial management system.</li><li>Manage contracts from initiation through closeout, including modifications and deobligations.</li><li>Review agreements/contracts prior to execution and recommend revisions prior to signature.</li><li>Prepare RFQs/RFPs/RFIs and support proper posting and processing in accordance with applicable policies.</li><li>Coordinate with financial staff to confirm funding authorization and availability.</li><li>Ensure compliance with the Guide to Judiciary Policy, internal controls, local policies/procedures, and appropriations law.</li><li>Track commitments/obligations/deobligations/expenditures and process subscription renewals/cancellations/transfers.</li><li>Review/process travel authorizations and obligate travel funds; approve central court travel requests.</li><li>Maintain vendor lists; research suppliers; coordinate delivery; track receipts and resolve outstanding orders.</li><li>Manage Finance &amp; Procurement inbox with initial response within 2 business days; track issues through resolution.</li><li>Maintain procurement documentation/records for audits and retention; prepare reports for management; support reconciliation and separation of duties.</li><li>Support internal/external audits by providing requested records/information.</li><li>Maintain confidentiality and information security for procurement records and during the solicitation process.</li></ul>Required Qualifications<ul><li>5+ years of progressively responsible federal contracting experience.</li><li>High school diploma/GED and Bachelor&rsquo;s degree in business administration, public administration, finance, or accounting.</li><li>Knowledge of federal procurement regulations, the Guide to Judiciary Policy, and appropriations law.</li><li>Experience processing purchase orders and managing procurement in a federal environment.</li><li>Proficiency with financial management systems and Microsoft Office.</li><li>Strong organization/detail orientation, communication skills, and ability to work independently and manage multiple priorities.</li></ul>Nice to have<ul><li>Active Secret clearance</li></ul>Additional Requirements<ul><li>Onsite work required for all hours (no remote).</li><li>Must pass required background check/fingerprinting prior to start.</li><li>Must complete required IT security/acceptable use trainings before receiving court-furnished equipment.</li></ul>What We Offer<ul><li>Paid bi-monthly</li><li>Medical, dental, and vision coverage</li><li>Opportunity for advancement upon performance and availability</li><li>Holiday &amp; Paid Time Off</li><li>401K with company match</li></ul>If you can demonstrate that you meet the criteria above, please contact us as soon as possible.E-AIM provides equal employment opportunities for all persons and prohibits discrimination in employment because of race, color, religion, sex, sexual orientation, age, national origin, or non-disqualifying disabilityJob Type: Full-timePay: From $80,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Procurement Specialist (Onsite – Washington, DC)

&#23703;&#20301;&#32844;&#36131;&#65306;1.&#24110;&#21161;&#30002;&#26041;&#21450;&#21516;&#20107;&#32852;&#32476;&#12289;&#23433;&#25490;&#22269;&#22806;&#65288;&#20013;&#25991;&#65289;&#20107;&#21153;&#12290;2.&#32500;&#25252;&#23458;&#25143;&#31995;&#32479;&#65306;&#36127;&#36131;&#23458;&#25143;&#31995;&#32479;&#26381;&#21153;&#22120;&#12289;&#32593;&#32476;&#12289;&#23384;&#20648;&#31561;&#36719;&#30828;&#20214;&#31995;&#32479;&#30340;&#32500;&#25252;&#65292;&#30830;&#20445;&#31995;&#32479;&#31283;&#23450;&#36816;&#34892;&#12290;3.&#25216;&#26415;&#25903;&#25345;&#19982;&#22521;&#35757;&#65306;&#20026;&#23458;&#25143;&#25552;&#20379;&#39547;&#22330;&#25216;&#26415;&#25903;&#25345;&#12289;&#19994;&#21153;&#20445;&#38556;&#21644;&#23458;&#25143;&#22521;&#35757;&#65292;&#25552;&#21319;&#23458;&#25143;&#28385;&#24847;&#24230;&#21644;&#31995;&#32479;&#20351;&#29992;&#25928;&#29575;&#12290;4.&#31995;&#32479;&#30417;&#25511;&#19982;&#25925;&#38556;&#25490;&#38500;&#65306;&#36127;&#36131;&#31995;&#32479;&#30417;&#25511;&#12289;&#24033;&#26816;&#12289;&#25925;&#38556;&#25490;&#38500;&#31561;&#26085;&#24120;&#24037;&#20316;&#65292;&#21450;&#26102;&#21457;&#29616;&#24182;&#35299;&#20915;&#38382;&#39064;&#12290;5.&#23458;&#25143;&#38656;&#27714;&#25910;&#38598;&#19982;&#21327;&#35843;&#65306;&#25910;&#38598;&#23458;&#25143;&#38656;&#27714;&#65292;&#22788;&#29702;&#23458;&#25143;&#21327;&#35843;&#24037;&#20316;&#65292;&#30830;&#20445;&#23458;&#25143;&#38656;&#27714;&#24471;&#21040;&#28385;&#36275;&#12290;6.&#29087;&#24713;&#28436;&#25773;&#23460;&#30456;&#20851;&#35774;&#22791;&#19982;&#24037;&#20316;&#27969;&#31243;&#65292;&#26377;&#22823;&#23631;&#30452;&#25773;&#21644;&#26032;&#23186;&#20307;&#30452;&#25773;&#31995;&#32479;&#32463;&#39564;&#32773;&#20248;&#20808;&#32771;&#34385;&#12290;7.&#26381;&#21153;&#25253;&#21578;&#19982;&#25216;&#26415;&#25991;&#26723;&#32534;&#20889;&#65306;&#25353;&#23458;&#25143;&#38656;&#27714;&#23436;&#25104;&#26381;&#21153;&#25253;&#21578;&#65292;&#32534;&#20889;&#25216;&#26415;&#25991;&#26723;&#21644;&#26381;&#21153;&#26041;&#26696;&#65292;&#25552;&#21319;&#26381;&#21153;&#36136;&#37327;&#12290;&#20219;&#32844;&#36164;&#26684;&#65306;1.&#25945;&#32946;&#32972;&#26223;&#65306;&#35745;&#31639;&#26426;&#25110;&#33521;&#35821;&#30456;&#20851;&#19987;&#19994;2.&#25317;&#26377;&#32654;&#22269;&#36523;&#20221;&#12290;3.&#20855;&#22791;&#33391;&#22909;&#30340;&#33521;&#35821;&#27807;&#36890;&#33021;&#21147;&#21644;&#26222;&#36890;&#35805;&#27807;&#36890;&#33021;&#21147;&#12290;4.&#25216;&#26415;&#30693;&#35782;&#65306;&#20102;&#35299;&#26381;&#21153;&#22120;&#12289;&#32593;&#32476;&#12289;&#23384;&#20648;&#31561;&#30456;&#20851;&#30693;&#35782;&#65292;&#26377;&#36719;&#20214;&#38598;&#25104;&#31995;&#32479;&#25645;&#24314;&#32463;&#39564;&#32773;&#20248;&#20808;&#12290;5.&#25216;&#26415;&#32463;&#39564;&#65306;&#29087;&#24713;&#35270;&#39057;&#21518;&#26399;&#36719;&#20214;&#31995;&#32479;&#65292;&#25509;&#35302;&#36807;&#24191;&#30005;&#34892;&#19994;&#20248;&#20808;&#12290;6.&#25805;&#20316;&#31995;&#32479;&#65306;&#29087;&#24713;Windows&#12289;Linux&#31561;&#20027;&#27969;&#25805;&#20316;&#31995;&#32479;&#20351;&#29992;&#12289;&#25805;&#20316;&#21629;&#20196;&#65292;&#33021;&#22815;&#29420;&#31435;&#36827;&#34892;&#31995;&#32479;&#23433;&#35013;&#12289;&#35843;&#35797;&#12290;7.&#25968;&#25454;&#24211;&#25805;&#20316;&#65306;&#29087;&#24713;Oracle&#12289;Mysql&#12289;Mongo&#12289;Redis&#31561;&#25968;&#25454;&#24211;&#22522;&#26412;&#25805;&#20316;&#12290;&#32844;&#20301;&#31867;&#22411;&#65306;&#20840;&#32844;&#34218;&#36164;&#65306; $35.00&#33267;$45.00&#65288;&#27599;&#23567;&#26102; &#65289;&#36890;&#21220;/&#25644;&#36801;&#33021;&#21147;:<ul><li>Washington, DC 20001: &#31283;&#23450;&#36890;&#21220;&#65292;&#25110;&#22312;&#24320;&#22987;&#24037;&#20316;&#21069;&#35745;&#21010;&#25644;&#23478; (&#24517;&#22635;)</li></ul>Work Location: &#29616;&#22330;&#21150;&#20844;

IT运维工程师(不提供工签)

Komline

<div>About Komline
As a pioneering leader in advanced separation technologies, Komline has established a global reputation for engineering excellence. Through our combination of innovative design, cutting-edge manufacturing capabilities, and decades of industry experience, we consistently deliver the highest quality equipment from our integrated manufacturing facilities. Serving our core markets of Water &amp; Process, Agricultural &amp; Renewables, and Industrials, we pride ourselves on providing comprehensive separation solutions precisely tailored to our clients' requirements. With a strong track record of strategic growth and acquisitions, Komline continues to expand its solution portfolio and technical capabilities while maintaining our commitment to innovation and customer satisfaction.
This Opportunity
Komline&rsquo;s Diversified Water business segment is where stewardship meets cutting-edge technology. Spread across seven specialized business units, Diversified Water is at the forefront of solving water challenges from advanced membrane filtration technologies to innovative stormwater solutions protecting wetlands and waterways.
The Procurement Specialist II ensures materials and supplies are provided efficiently and cost-effectively for projects. Using an understanding of supply chain management and vendor relations to maintain and support production needs while monitoring inventory levels, the Procurement Specialist II provides essential services for warehouse shipping and receiving.
Roles and Responsibilities<ul><li>
Procure materials and supplies necessary for production while adhering to time and budget constraints</li><li>
Manage inventory control processes to ensure adequate stock levels and minimize excess</li><li>
Return or inventory excess project materials</li><li>
Negotiate trade agreements with vendors to secure favorable terms and pricing</li><li>
Collaborate with the project mangers, engineers, and supervisors to streamline procurement needs</li><li>
Fabricate purchase orders and ensure timely delivery of goods</li><li>
Source new suppliers all over the country and evaluate their capabilities to meet company needs</li><li>
Maintain accurate records of purchases, trade agreements, and supplier information within Microsoft D365 or similar systems</li><li>
Create RMA's to return excess or unneeded materials and parts</li></ul>
Required Qualifications<ul><li>
Bachelor&rsquo;s degree from an accredited College or University</li><li>
3+ years work experience in procurement and supply chain management</li><li>
Strong understanding of procurement management principles</li><li>
Experience with supply chain management processes</li><li>
Ability to negotiate trade agreements effectively with vendors</li><li>
Can manage warehouse inventory</li><li>
Knowledge of vendor management best practices</li><li>
Experience with Microsoft D365 or similar enterprise resource planning software will be strongly beneficial</li><li>
Excellent communication skills, both written and verbal, for effective collaboration with internal teams and external suppliers</li><li>
Strong analytical skills to assess suppliers' abilities to meet project deadlines</li></ul>
Equal Opportunity Statement: Komline is an EEO employer &ndash; M/F/Vets/Disabled</div>

Procurement Specialist II

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