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technical support specialist

Team Velocity Marketing

<div>We are seeking a detail-oriented and technically skilled Technical Support Specialist to support automotive inventory systems across dealership and OEM platforms. This role is critical in ensuring accurate vehicle data across websites, digital retailing tools, and third-party marketplaces.
The ideal candidate excels at interpreting complex technical issues, simplifying them for non-technical stakeholders, and acting as a bridge between dealership personnel, vendors, and internal technical teams in a fast-paced, multi-stakeholder environment.
This is a full-time, salaried, remote position. Candidates must be located within the Continental U.S., eastern or central time zones highly preferred, but all are welcome to apply.
RESPONSIBILITIES
Dealer &amp; Stakeholder Support
<ul><li>Serve as the primary point of contact for dealership clients and internal teams regarding vehicle inventory issues</li>
<li>Listen actively to dealership concerns and translate them into actionable technical solutions</li>
<li>Communicate clearly with both technical teams and non-technical dealership staff</li>
</ul>
Inventory Systems &amp; Data Management
<ul><li>Monitor and support vehicle inventory feeds across multiple systems including DMS, Inventory Management Systems, and third-party platforms</li>
<li>Ensure accurate syndication of inventory to dealer websites and marketplaces</li>
<li>Identify and resolve discrepancies in pricing, vehicle details, images, and availability</li>
</ul>
Technical Troubleshooting &amp; Issue Resolution
<ul><li>Investigate and resolve complex data and system issues</li>
<li>Analyze and resolve replication issues and data sync failures</li>
<li>Comfort working with developer tooling such as API testing tools and code editors (e.g., Postman, VS Code) to support troubleshooting, validation, and collaboration with various front and backend engineering teams</li>
</ul>
Database &amp; System Expertise
<ul><li>Apply understanding of database architecture, normalization, and indexing</li>
<li>Ensure data integrity across multiple systems</li>
</ul>
Cross-Functional Collaboration
<ul><li>Act as a liaison between dealerships, OEMs, vendors, and internal teams</li>
<li>Translate technical findings into clear, business-friendly explanations</li>
<li>Identify trends and support system improvements</li>
</ul>
Documentation &amp; Communication
<ul><li>Maintain detailed documentation of issues and resolutions</li>
<li>Create clear guides for clients and internal teams</li>
<li>Present findings in a structured manner</li>
</ul>
REQUIREMENTS
<ul><li>Bachelor&rsquo;s degree
</li><li>3+ years&rsquo; experience with MySQL (query debugging, log analysis, replication troubleshooting)</li>
<li>3+ years&rsquo; experience working with database architecture, normalization, indexing</li>
<li>Strong ability to listen, interpret, and simplify complex information</li>
<li>Ability to bridge technical and non-technical teams</li>
<li>Experience in fast-paced, multi-stakeholder environments</li>
<li>High attention to detail</li>
<li>Complex issue troubleshooting</li>
</ul>
Preferred Qualifications, experience working with:
<ul><li>DMS platforms (CDK, Reynolds &amp; Reynolds, Dealertrack)</li>
<li>Automotive inventory platforms (Vauto, Homenet, Vincue, ACV/Max) and/or website providers
</li><li>OEM data standards and vehicle merchandising</li>
<li>Familiarity with:
</li><li>Inventory feeds (e.g., XML, JSON)</li>
<li>Automotive marketplaces &amp; digital retailing platforms
</li><li>Dealership operations</li>
</ul>
What Success Looks Like
<ul><li>Inventory is consistently accurate, timely, and properly syndicated across all platforms.
</li><li>Issues are diagnosed quickly with clear root cause identification and resolution.
</li><li>Dealership clients feel supported, informed, and confident in system performance.
</li><li>Technical concepts are communicated clearly to non-technical stakeholders.
</li><li>Strong collaboration across internal teams and external partners drives continuous improvement.</li>
</ul>
Compensation 
Competitive compensation will be commensurate with experience. Participation in company benefit offerings include medical, dental, vision, 401(k)/matching, paid vacation, wellness, and more.
<div>Next Steps
 
If you are interested in this position and believe your experience is a perfect fit, please COMPLETE the online application. Please be sure to include a current resume along with your contact information. Incomplete submissions will not be considered. No phone calls please.
ABOUT TEAM VELOCITY 
Team Velocity is a full-service marketing agency serving the automotive industry, providing fully integrated marketing solutions to OEMs and dealerships nationwide. We are revolutionizing the automotive industry with cutting-edge technology to help dealers sell and service more cars.
Made by dealers for dealers, Team Velocity&rsquo;s proprietary technology platform Apollo&reg; analyzes consumer behavior to predict who will buy, what they will buy, and when they are ready to service. Apollo automates the entire communication process by delivering hyper-personalized campaigns across every touchpoint, maximizing ROI, and lifetime revenue.
Our vision is to serve our clients with a single technology platform that empowers them to execute intelligent marketing across every online and offline channel. We aim to deliver a frictionless consumer experience, from the initial engagement to a final transaction.
Our team members are hard-working and driven to achieve success for our clients and our unique culture promotes creativity, camaraderie, and success.</div></div>

Technical Support Specialist

GENETEC

<div>Your team&rsquo;s dynamic:
The role of the Dedicated Client Care Specialist is to act as the dedicated liaison between Genetec and a defined subset of key customers. Your main responsibility is to provide best of class Technical Support either by email, phone or onsite at the customer&rsquo;s premises across all of Genetec&rsquo;s product lines (Video Surveillance, Access Control &amp; LPR).
You must maintain strong professional relations with your customer group and possess in depth knowledge of each of your assigned customer&rsquo;s environments in order to provide professional and prompt technical assistance. You must have extensive knowledge of Genetec products and troubleshooting techniques as well as strong analytical, communication and organizational skills.
Your day at a glance:<ul><li>
Respond to customer technical issues received directly by phone and email</li><li>
Document all customer issues in the Genetec CRM, Clarizen and dedicated client SharePoint site</li><li>
Ensure that all reported incidents are addressed according to Genetec&rsquo;s SLA</li><li>
Provide periodic management review conference calls with each strategic account</li><li>
Provide yearly on-site or remote system assessment for assigned strategic customer accounts</li><li>
Conduct regular proactive system diagnostic of clients&rsquo; system and follow-up with a complete diagnostic report</li><li>
Escalate customer related issues through proper channels</li><li>
Participate in Field Engineering, Solution Architect or Project Management teams as part of a career development plan</li><li>
Write technical documentation and articles</li></ul>
What makes you a great fit:<ul><li>
Bachelor&rsquo;s degree in Computer Sciences, Computer Engineering, Electrical Engineering or equivalent experience</li><li>
Excellent written and verbal communication skills</li><li>
Excellent knowledge of Genetec products with at least 1 year experience supporting Genetec products</li><li>
Possess strong analytical and troubleshooting skills in both hardware and software</li><li>
Able to multitask, work iteratively and adjust priorities of work</li></ul>
Your technical Expertise:<ul><li>
Excellent knowledge of Windows 8 and 10 &amp; Windows server</li><li>
Excellent knowledge of networking principles and the IP protocol</li><li>
Experience with PC configuration and troubleshooting on Windows operating system</li><li>
Experience with networking equipment configuration and troubleshooting</li></ul>
An asset if you have:<ul><li>
Knowledge of Spanish or other languages</li><li>
Experience working with SQL databases</li><li>
MCSE and/or CCNA certification</li></ul>
Let&rsquo;s talk perks!<ul><li>
Attractive compensation package with 401K match</li><li>
Training Tuition Reimbursement Program</li><li>
Work-life balance with a flexible working schedule</li></ul>
We know that diverse backgrounds and experiences bring great value to our teams. Even if you don't think you tick all the boxes, we still encourage you to apply - your profile may surprise us!
Thank you for your application, but please note that only selected candidates will be contacted. Head-hunters and recruitment agencies may not submit resum&eacute;s/CVs through this Web site or directly to managers. 
Requirements</div>

Dedicated Client Care Specialist

InfoTrack US

<div>
 
 About InfoTrack
 
 
 
 InfoTrack is a platform that seamlessly connects law firms to the courts and to the services that they need to litigate successfully. We're global leaders in legal technology with unparalleled expertise in forging integrations that can drastically improve the efficiency of law firms and the legal system.
 
 
 As a highly ambitious company, we know that our people are critical to our success. That's why we're passionate about fostering a high-performance culture built on professional development, open communication, and transparent leadership. If you're smart, dedicated, and eager to help build a market-leading solution that makes a difference in the lives of our clients, join us.
 
 
 
 About The Role
 
 
 
 In your role as a Customer Support Specialist, you are committed to delivering exceptional customer experiences and ensuring our clients maximize the value of our software. As we continue to grow, you are dedicated to being the first point of contact, and the friendly voice answering questions about our products and services, and providing world-class customer support, troubleshooting, and technical support.
 
 
 This is a remote role, based in Pacific Time.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Develop a comprehensive understanding of our legal tech solutions, staying up to date with new features and updates, and sharing this knowledge with clients to optimize their experience.
 </li>
 <li>
 Gain knowledge about our clients, who are primarily law firms and legal professionals, and obtain a deep understanding of their unique needs.
 </li>
 <li>
 Understand and learn how to use our client success tools, including Salesforce, Dialpad, and our own services to track and update client orders.
 </li>
 <li>
 Handle and resolve customer concerns and issues promptly, ensuring a high level of customer satisfaction and retention.
 </li>
 <li>
 Provide top-notch technical support to clients, including troubleshooting software issues, answering inquiries, and guiding them through the effective use of our products.
 </li>
 <li>
 Track cases through to resolution. Escalate cases to other departments or technical leads as required.
 </li>
 <li>
 Maintain accurate and detailed records of client interactions and support requests.
 </li>
 <li>
 Act as the voice of the customer by collecting feedback, suggestions, and pain points to help improve our products and services continually.
 </li>
 <li>
 Participate in regular performance and development meetings with your direct manager. Track and be responsive to your KPI's, which will include average handling time, contacts per day, and customer satisfaction scores.
 </li>
 <li>
 Assist with any, and all task to ensure customer satisfaction.
 </li>
 <li>
 Contribute to the success of the team and the company.
 </li>
 <li>
 Able to work collaboratively and cross-functionally with different departments.
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 Knowledge and Skills:
 
 
 <ul>
 <li>
 You're passionate about technology and for helping others to understand and use it.
 </li>
 <li>
 Excellent communication skills
 </li>
 <li>
 Strong interpersonal communication skills
 </li>
 <li>
 Computer savvy&mdash;we sell software, so you need to be someone who can quickly learn how to use new technology and new websites and explain how they work to others. You should be comfortable using
 </li>
 <li>
 Microsoft Office products, like Word and PowerPoint
 </li>
 <li>
 Knowledge of legal services industry, preferred
 
 
 </li>
 </ul>
 Education and Experience:
 
 
 <ul>
 <li>
 2+ years of customer support (Phone, E-Mail and Chat) experience, which may include internships (previous experience in providing customer service &amp; technical support for a software company is preferred)
 </li>
 <li>
 Prior experience using a CRM, such as Salesforce or Zendesk, is preferred
 </li>
 <li>
 Certifications, not applicable
 
 
 
 </li>
 </ul>
 
 Compensation
 
 
 
 The anticipated starting base pay range for this role is listed below. Base salary is not the only component of our competitive total rewards package - you may also be eligible for bonus, commissions and other benefits as described below. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications.
 
 
 $20.00 - $27.00 per hour
 
 
 
 Benefits
 
 
 
 
 
 What Sets InfoTrack apart
 
 
 
 At InfoTrack, we're committed to a workplace where everyone feels comfortable doing their best work and having fun! We also believe in a work/life balance that fulfills you while you're here and supports you when you're not. We built our benefits package to prove that we're committed to you having everything you need.
 
 
 Our benefits guide, located here, illustrates what we offer full-time employees and a sneak preview is below
 
 
 <ul>
 <li>
 401(k) Match
 </li>
 <li>
 Medical, Dental, &amp; Vision Insurance
 </li>
 <li>
 Employer-funded Short/Long-Term Disability, Life, and Accidental Death &amp; Dismemberment (AD&amp;D) Insurance
 </li>
 <li>
 20 Days of Paid Time Off (PTO)
 </li>
 <li>
 11 Paid Holidays
 </li>
 <li>
 "Be Me Time" off for mental health, re-charging, volunteering
 </li>
 <li>
 Matching Gift Program
 
 
 
 </li>
 </ul>
 
 Our Commitment
 
 
 
 We believe that the key to our success is you. Your unique background, life experience, knowledge, self-expression, and talent make you uniquely you. Who you are, what you have experienced, and how you think inspires us to be innovative and bold.
 
 
 InfoTrack is an equal opportunity employer. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, ancestry, sex, gender identity and expression, national origin, citizenship, marital status, age, languages spoken, veteran status, color, religion, disability, sexual orientation, and beliefs.
 
 
 Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
</div>

Customer Support Specialist

shine systems

<div>Summary: SHINE Systems is seeking experienced operations and intelligence professionals skilled in using and training others on software (e.g. Gotham, Gaia, Foundry, etc.) to join our team. As a Field Service Analyst, you will be on the front lines strengthening user relationships. Your responsibilities will include troubleshooting technical issues, developing new use cases, and working alongside analysts to solve unique and complex problems. This role may involve collaborating closely with users worldwide and providing direct feedback regarding software feature enhancements. Additionally, you will play a vital role in promoting collaboration across a global enterprise, ensuring continued success for our customers. 
 
Job Requirements:<ul><li>
Hands-on experience with the software product, Gotham. You will be responsible for training and guiding users in its application and functionality.</li><li>
Training experience (Classroom or Deskside)</li><li>
Proficiency in troubleshooting technical issues</li><li>
Strong understanding of DoD, Intelligence, or Law Enforcement missions</li><li>
Secret clearance is REQUIRED</li></ul>
Desired Qualifications:<ul><li>
Real world experience supporting intelligence or operations</li><li>
Familiarity with Gaia or Foundry</li><li>
Experience training other intelligence or operations software</li><li>
Excellent communication skills</li><li>
Travel independently, both CONUS and OCONUS, as required</li><li>
Technical knowledge, including working familiarity with languages such as Python, Java or HTML.</li></ul>
SHINE Systems is an Equal Employment/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.</div>

Field Service Analyst

ActioNet

<div>Location: Washington, D.C. 
Clearance Requirement: U.S. Citizenship with eligibility for High Public Trust
ActioNet is seeking a seeking a reliable and customer-focused Junior Service Desk Technician (Tier 1) to join our IT support team. This entry-level role provides first-line technical support to end-users, assisting with hardware, software, network, and other IT-related issues. The ideal candidate will have 1&ndash;3 years of experience, strong communication skills, a basic understanding of IT systems, and a passion for problem-solving in a fast-paced environment.
Salary Range: 58K-65K<div>
Key Responsibilities 
<ul><li>Serve as the initial point of contact for all IT support requests via phone, email, chat, or ticketing system</li><li>Diagnose and resolve basic technical issues related to hardware, software, network connectivity, printers, and mobile devices</li><li>Escalate complex or unresolved incidents to Tier 2 or appropriate support teams per escalation protocols</li><li>Document all support interactions in the ticketing system with clear, accurate, and timely updates</li><li>Assist in user account creation, password resets, and access management in Active Directory and other platforms</li><li>Help end users with troubleshooting VPN connections such as Zscaler</li><li>Follow standard operating procedures for common support requests and troubleshooting</li><li>Share new issues and solutions in the knowledge base to support team learning</li><li>Provide excellent customer service by maintaining a professional and empathetic approach in all interactions</li><li>Participate in team meetings, training sessions, and knowledge sharing to improve skills and service delivery</li></ul></div><div>
Minimum Qualifications 
<ul><li>Bachelor&rsquo;s degree or equivalent experience (Computer Science, IT, or related field preferred)</li><li>1&ndash;3 years of experience in a technical support or help desk role</li><li>Basic knowledge of Windows 10/11 and/or macOS, Microsoft Office Suite, and general IT hardware</li><li>Familiarity with ServiceNow or other ticketing systems</li><li>Strong communication, problem-solving, and interpersonal skills</li><li>Ability to prioritize and manage time effectively in a dynamic environment</li></ul></div><div>
Preferred Qualifications 
<ul><li>CompTIA A+, ITIL Foundations, or other relevant IT certifications</li><li>Experience supporting remote users or working in a multi-location organization</li><li>Exposure to Active Directory, Office 365, VPN, and remote desktop tools</li><li>Basic knowledge of ITIL, ITSM frameworks, or MSP environments</li><li>Familiarity with Microsoft Intune, Azure Portal, or Entra ID</li></ul></div><div>
Work Environment 
<ul><li>May require occasional work outside normal business hours, including weekends or holidays, to support critical incidents or projects</li><li>Position is onsite based on business needs</li><li>Standard hours of operation are 7:00am&ndash;6:00pm EST, Monday through Friday</li></ul></div><div>
</div><div>
ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security, and IT Managed Services. With 25+ years of stellar past performance, ActioNet is the premier Trusted Innogrator!</div><div>
</div><div>
Core Capabilities:</div><ul><li>
Advanced and Managed IT Services</li><li>
Agile Software Development</li><li>
DevSecOps</li><li>
Cybersecurity</li><li>
Health IT</li><li>
C4ISR &amp; SIGINT</li><li>
Data Center Engineering &amp; Operations</li><li>
Engineering &amp; Installation</li></ul><div>
Why ActioNet?</div><div>
At ActioNet, our Passion for Quality is at the heart of everything we do:</div><ul><li>
Commitment to Employees: We are committed to making ActioNet a great place to work and continue to invest in our ActioNeters.</li><li>
Commitment to Customers: We are committed to our customers by driving and sustaining Service Delivery Excellence.</li><li>
Commitment to Community: We are committed to giving back to our community, helping others, and making the world a better place for our next generation.</li></ul><div>
ActioNet is proud to be named a Top Workplace for the eleventh year in a row (2014 - 2024). We have a 98% customer retention rate. We are passionate about the inspirational missions of our customers, and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health, and well-being of our nation.</div><div>
What's in It For You?</div><div>
As an ActioNeter, you get to be part of an exceptional team and a corporate culture that nurtures mutual success for our customers, employees, and communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy, and a desire to develop your skills, experience, and career. Are you ready to make a difference?</div><div>
</div><div>
ActioNet is an equal-opportunity employer and values diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</div><div>
</div><div>
Full-Time Employees are eligible to participate in our ActioNet&rsquo;s Benefits Program:</div><ul><li>
Medical Insurance</li><li>
Vision Insurance</li><li>
Dental Insurance</li><li>
Life and AD&amp;D Insurance</li><li>
401(k) Savings Plan</li><li>
Education and Professional Training</li></ul></div>

Mid Level Service Desk Technician

The E. W. Scripps Company

<div>The E.W. Scripps Company is seeking an End User Computing Tech II to provide technology support in a timely and accurate fashion to all employees either in-person, by telephone, or by other collaborative methods. Work with a wide range of technologies, including desktops, laptops, printers, scanners, and other peripherals. May also work with operating systems such as Windows, and macOS as well as various software applications. Ensure that employees have access to the technology they need to perform their jobs effectively.
<div></div>WHAT YOU'LL DO
<ul><li>Provide technical support: Respond to service desk tickets, troubleshooting hardware and software issues, and providing technical assistance to end-users.
</li><li>Install and configure hardware and software: install, configure, and maintain hardware and software on end-user devices such as desktops, laptops, printers, mobile devices, and other peripherals.
</li><li>Maintain and update system, ensure that software and operating systems are up to date and free from bugs and malware.
</li><li>Diagnose and repair hardware issues. Identify hardware problems and make necessary repairs, such as replacing hard drives, motherboards, and memory.
</li><li>May provide training and support to employees on how to use hardware and software effectively.
</li><li>Document support activities: Keep detailed records of support activities, including issues resolved, hardware and software installed, and troubleshoot steps taken via the Scripps incident management system.
</li><li>Maintain an inventory of all hardware and software assets and ensuring that they are up to date.
</li><li>Collaborate with other Scripps Technology teams to resolve complex issues and implement new technologies.
</li></ul>WHAT YOU'LL NEED
<ul><li>High School Diploma preferred
</li><li>Generally 1-3 years of desktop experience
</li><li>Microsoft Certified Desktop Support Technician (MCDST), or similar certifications desired
</li></ul>WHAT YOU'LL BRING
<ul><li>Working knowledge of hardware, software, and operating systems such as Windows, macOS, and Linux
</li><li>Working knowledge of Azure, Entra, Intune, Mosyle, and similar enterprise tools is desired.
</li><li>Familiarity with Dell/HP and Mac laptops
</li><li>Familiarity with network protocols, troubleshooting techniques, and diagnostic tools
</li><li>Strong communication skills and working effectively with employees to understand and resolve technical issues
</li><li>Strong customer service skills
</li><li>Attention to detail, problem-solving skills, and the ability to work independently and in a team environment
</li><li>Ability to document technical support activities and maintain accurate records.
</li><li>Requires the ability to sit for long periods of time, listen and converse over the telephone and frequently type on a computer (4 or more hours per day).
</li></ul>WORK ENVIRONMENT
<ul><li>Requires the ability to work shifts outside of normal working hours including holidays, weekends, and evenings.
</li><li>Ability to be on call and support a 24-hour/ day and 7-day/ week operations environment as needed.
</li></ul>ADDITIONAL REQUIREMENTS
<ul><li>Must be able to lift up to 50 pounds.
</li></ul>WHERE YOU'LL LIVE, WORK, AND PLAY
Washington, D.C., the nation's capital, is a vibrant city where history, culture, and innovation converge. From the iconic monuments and world-class museums of the National Mall to the diverse neighborhoods brimming with restaurants, entertainment, and nightlife, D.C. offers something for everyone. The city is home to a thriving professional community, excellent public transportation, and countless opportunities for career growth and networking. Whether you're exploring the historic Georgetown waterfront, catching a show at the Kennedy Center, or enjoying the cherry blossoms in spring, Washington, D.C. provides an unparalleled living experience in the heart of American history and politics.
#LI-SM2
#LI-Onsite
<h2 class="jobSectionHeader">COMPENSATION RANGE:
</h2>Hourly: $29.33 - 36.00 
 
Pursuant to state and local salary transparency laws, the salary range posted is specific to candidates who will perform this work in District of Columbia. 
 
<h2 class="jobSectionHeader">ADDITIONAL BENEFITS:
</h2><ul><li>A career path to grow your professional experiences
</li><li>Full medical, dental and vision benefits, as well as certain other health and wellness benefits
</li><li>Retirement savings plan with company match
</li><li>Other key company benefits include disability accident insurance, hospital indemnity, critical illness, life insurance, AD&amp;D, ID protection, pet discount program, and employee assistance program. More details about timing and conditions of benefits eligibility and other plan terms and conditions will be provided upon hire.
</li></ul><h1 class="jobSectionHeader">If you are a current Scripps employee, please do not apply on this site. Please access our internal career site at Worklife &gt; My Info &gt; View Open Positions at Scripps.
</h1>SCRIPPS&rsquo; COMMITMENT TO A CULTURE THAT CREATES CONNECTION:
At Scripps, we are committed to a culture that reflects the audiences and communities we serve. We are intentional about creating an environment where employees, our audiences and other stakeholders feel valued and inspired to reach their full potential and create connections. To successfully deliver on this commitment, we must understand and reflect the values and perspectives those around us embody. That process begins by looking inward to build and celebrate a respectful workplace where everyone feels a sense of belonging and connection. By continuing to cultivate an environment where all employees have a fair chance to succeed, are included, valued, and seen, we will strengthen the connections that drive positive business impact and align with our core purpose.
ABOUT SCRIPPS:
The E.W. Scripps Company (NASDAQ: SSP) is a diversified media company focused on creating connection. As one of the nation&rsquo;s largest local TV broadcasters, Scripps serves communities with quality, objective local journalism and operates a portfolio of more than 60 stations in 40+ markets. Scripps reaches households across the U.S. with national news outlet Scripps News and popular entertainment brands ION, ION Plus, ION Mystery, Bounce, Grit and Laff. Scripps is the nation&rsquo;s largest holder of broadcast spectrum. Scripps Sports serves professional and college sports leagues, conferences and teams with local market depth and national broadcast reach of up to 100% of TV households. Founded in 1878, Scripps is the steward of the Scripps National Spelling Bee and its longtime motto is: &ldquo;Give light and the people will find their own way.&rdquo;
As an equal employment opportunity employer, The E.W. Scripps Company and its affiliates do not discriminate in its employment decisions on the basis of race, sex, sexual orientation, transgender status, gender, color, religion, age, genetic information, medical condition, disability, marital status, citizenship or national origin, and military membership or veteran status, or on any other basis which would be in violation of any applicable federal, state or local law. Furthermore, the company will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship for the company.</div>

End User Computing Technician II

Creative Visions

<div>Position Overview

Creative Visions is seeking a System Security Specialist to support a statewide cybersecurity assessment initiative. This role provides expert-level cybersecurity analysis, advisory, and technical support across multiple State agencies, focusing on identifying risks, evaluating security controls, and strengthening overall security posture.

The ideal candidate brings deep experience across one or more cybersecurity domains and is comfortable operating in assessment, advisory, and technical review capacities. 
Key Responsibilities

Cybersecurity Assessments &amp; Analysis
<ul>
<li>Conduct and support cybersecurity maturity assessments using frameworks such as NIST CSF, NIST 800-53, and NIST 800-171</li>
<li>Evaluate system security controls and identify vulnerabilities, risks, and compliance gaps</li>
<li>Analyze technical environments, architectures, and security implementations across agencies</li></ul> 


Risk &amp; Security Advisory
<ul>
<li>Provide expert-level guidance and recommendations to improve system security posture</li>
<li>Perform risk analysis and threat identification, including evaluation of system weaknesses and exposure points</li>
<li>Support development of remediation strategies and POA&amp;Ms (Plans of Action &amp; Milestones)</li></ul> 


Technical Review &amp; Validation
<ul>
<li>Review system configurations, architectures, and documentation for security accuracy and completeness</li>
<li>Validate implementation of security controls across applications, networks, and infrastructure</li>
<li>Ensure alignment with federal and state cybersecurity standards</li></ul> 


Specialized Security Functions
<ul>
<li>Contribute expertise in one or more of the following areas:
<ul><li>Penetration testing</li>
<li>Intrusion detection and monitoring</li>
<li>Cryptography and PKI</li>
<li>Authentication and access control</li>
<li>Network and system security architecture</li></ul></li></ul> 
 
Reporting &amp; Documentation
<ul>
<li>Document findings, risks, and recommendations in formal assessment reports</li>
<li>Support development of executive briefings and closeout presentations</li>
<li>Ensure deliverables meet quality, accuracy, and consistency standards</li></ul> 


Collaboration &amp; Stakeholder Engagement
<ul>
<li>Work closely with auditors, analysts, engineers, and project leadership</li>
<li>Interface with agency stakeholders and Information Security Officers (ISOs)</li>
<li>Support coordination throughout the assessment lifecycle (kickoff, fieldwork, reporting)</li></ul> 


Required Qualifications
<ul>
<li>Bachelor&rsquo;s degree in Cybersecurity, Information Technology, or related field (or equivalent experience)</li>
<li>7+ years of specialized experience in information, system, or network security</li>
<li>Demonstrated expertise in one or more cybersecurity disciplines (e.g., penetration testing, risk analysis, IDS, PKI, etc.)</li>
<li>Strong understanding of:
<ul><li>NIST cybersecurity frameworks and standards</li>
<li>Risk management and vulnerability assessment methodologies</li>
</ul></li><li>Excellent analytical and problem-solving skills</li></ul> 


Preferred Qualifications
<ul>
<li>Experience supporting federal or state cybersecurity programs</li>
<li>Experience with cybersecurity assessments or audits</li>
<li>Familiarity with ServiceNow GRC or similar platforms</li>
<li>Knowledge of CMMI maturity scoring models</li>
<li>Relevant certifications such as:
<ul><li>CISSP</li>
<li>CEH</li>
<li>Security+</li>
<li>CISM or CISA</li></ul></li></ul></div>

System Security Specialist

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