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technical support specialist

Team Velocity Marketing

<div><p>We are seeking a detail-oriented and technically skilled <b>Technical Support Specialist</b> to support <b>automotive inventory</b> systems across dealership and OEM platforms. This role is critical in ensuring accurate vehicle data across websites, digital retailing tools, and third-party marketplaces.</p>
<p>The ideal candidate excels at interpreting complex technical issues, simplifying them for non-technical stakeholders, and acting as a bridge between dealership personnel, vendors, and internal technical teams in a fast-paced, multi-stakeholder environment.</p>
<p><b><i>This is a full-time, salaried, remote position. Candidates </i></b><b><i>must be located within the Continental U.S., eastern or central time zones highly preferred, but all are welcome to apply.
</i></b></p><p><b>RESPONSIBILITIES
</b></p><p><b>Dealer &amp; Stakeholder Support</b></p>
<ul><li>Serve as the primary point of contact for dealership clients and internal teams regarding vehicle inventory issues</li>
<li>Listen actively to dealership concerns and translate them into actionable technical solutions</li>
<li>Communicate clearly with both technical teams and non-technical dealership staff</li>
</ul>
<p><b>Inventory Systems &amp; Data Management</b></p>
<ul><li>Monitor and support vehicle inventory feeds across multiple systems including DMS, Inventory Management Systems, and third-party platforms</li>
<li>Ensure accurate syndication of inventory to dealer websites and marketplaces</li>
<li>Identify and resolve discrepancies in pricing, vehicle details, images, and availability</li>
</ul>
<p><b>Technical Troubleshooting &amp; Issue Resolution</b></p>
<ul><li>Investigate and resolve complex data and system issues</li>
<li>Analyze and resolve replication issues and data sync failures</li>
<li>Comfort working with developer tooling such as API testing tools and code editors (e.g., Postman, VS Code) to support troubleshooting, validation, and collaboration with various front and backend engineering teams</li>
</ul>
<p><b>Database &amp; System Expertise</b></p>
<ul><li>Apply understanding of database architecture, normalization, and indexing</li>
<li>Ensure data integrity across multiple systems</li>
</ul>
<p><b>Cross-Functional Collaboration</b></p>
<ul><li>Act as a liaison between dealerships, OEMs, vendors, and internal teams</li>
<li>Translate technical findings into clear, business-friendly explanations</li>
<li>Identify trends and support system improvements</li>
</ul>
<p><b>Documentation &amp; Communication</b></p>
<ul><li>Maintain detailed documentation of issues and resolutions</li>
<li>Create clear guides for clients and internal teams</li>
<li>Present findings in a structured manner</li>
</ul>
<p><b>REQUIREMENTS</b></p>
<ul><li>Bachelor&rsquo;s degree</li>
<li>3+ years&rsquo; experience with MySQL (query debugging, log analysis, replication troubleshooting)</li>
<li>3+ years&rsquo; experience working with database architecture, normalization, indexing</li>
<li>Strong ability to listen, interpret, and simplify complex information</li>
<li>Ability to bridge technical and non-technical teams</li>
<li>Experience in fast-paced, multi-stakeholder environments</li>
<li>High attention to detail</li>
<li>Complex issue troubleshooting</li>
</ul>
<p><b>Preferred Qualifications, </b>experience working with:</p>
<ul><li>DMS platforms (CDK, Reynolds &amp; Reynolds, Dealertrack)</li>
<li>Automotive inventory platforms (Vauto, Homenet, Vincue, ACV/Max) and/or website providers</li>
<li>OEM data standards and vehicle merchandising</li>
<li>Familiarity with:</li>
<li>Inventory feeds (e.g., XML, JSON)</li>
<li>Automotive marketplaces &amp; digital retailing platforms</li>
<li>Dealership operations</li>
</ul>
<p><b>What Success Looks Like</b></p>
<ul><li>Inventory is consistently accurate, timely, and properly syndicated across all platforms.</li>
<li>Issues are diagnosed quickly with clear root cause identification and resolution.</li>
<li>Dealership clients feel supported, informed, and confident in system performance.</li>
<li>Technical concepts are communicated clearly to non-technical stakeholders.</li>
<li>Strong collaboration across internal teams and external partners drives continuous improvement.</li>
</ul>
<p><b>Compensation</b><br>
Competitive compensation will be commensurate with experience. Participation in company benefit offerings include medical, dental, vision, 401(k)/matching, paid vacation, wellness, and more.</p>
<p><b>Next Steps
</b><br>
If you are interested in this position and believe your experience is a perfect fit, please COMPLETE the online application.<b><i> </i></b>Please be sure to include a current resume along with your contact information. Incomplete submissions will not be considered. No phone calls please.</p>
<p></p><p><b>ABOUT TEAM VELOCITY</b><br>
Team Velocity is a full-service marketing agency serving the automotive industry, providing fully integrated marketing solutions to OEMs and dealerships nationwide. We are revolutionizing the automotive industry with cutting-edge technology to help dealers sell and service more cars.</p>
<p>Made by dealers for dealers, Team Velocity&rsquo;s proprietary technology platform Apollo&reg; analyzes consumer behavior to predict who will buy, what they will buy, and when they are ready to service. Apollo automates the entire communication process by delivering hyper-personalized campaigns across every touchpoint, maximizing ROI, and lifetime revenue.</p>
<p>Our vision is to serve our clients with a single technology platform that empowers them to execute intelligent marketing across every online and offline channel. We aim to deliver a frictionless consumer experience, from the initial engagement to a final transaction.</p>
<p>Our team members are hard-working and driven to achieve success for our clients and our unique culture promotes creativity, camaraderie, and success.</p></div>

Technical Support Specialist

AHU Technologies

<div><div><div><b>TITLE: </b>IT Specialist</div>
<div><b>LOCATION: </b>Washington, DC/ Hybrid</div>
<div><b>Employment type:</b> Contract w2/1099/C2C
</div><div><b>MINIMUM EDUCATION:</b> Bachelor&rsquo;s degree in IT, related field, or equivalent experience.</div>
<div><b>REQUIRED EXPERIENCE: </b>6 years</div>
<div><b>INTERVIEWS:</b> Webcam Only</div>
<div></div>
<div><b>Job Description:</b></div>
<div>The client is looking for an IT Specialist to provide generalized day to day IT support<b>.</b>
</div><div><b>Employment type:</b> Contract w2/1099/C2C</div>
<div></div>
<div><b>Complete Description:</b></div>
<div>The client is seeking an experienced and highly skilled IT Support Specialist with 6+ years of hands-on IT support experience to serve as the primary point of contact for technical issues, troubleshooting, user support, endpoint administration, and ensuring a smooth day‑to‑day technical operation.</div>
<div>This role is a great fit for someone who enjoys solving problems, mentoring junior technicians, owning issues end-to-end, and improving processes.</div>
<div></div>
<div><b>Skills:</b></div>
<ul><li>Bachelor&rsquo;s degree in Information Technology or related field or equivalent experience. <b>Required 10 Years</b></li></ul>
<ul><li>Strong expertise in: Windows 11; macOS, Microsoft 365, Teams, Outlook, SharePoint/OneDrive. <b>Required 6 Years</b>
</li></ul><ul><li>Strong expertise in endpoint management tools (Intune preferred; SCCM/JAMF a plus). <b>Required 6 Years</b>
</li></ul><ul><li>Strong expertise in basic networking concepts (TCP/IP, DNS, DHCP, routing, Wi-Fi). <b>Required 6 Years</b>
</li></ul><ul><li>Strong expertise in hardware setup, configuration, imaging tools, and device lifecycle management. <b>Required 6 Years</b>
</li></ul><ul><li>Experience supporting remote, hybrid, and on-site users. <b>Required 6 Years</b></li></ul>
<ul><li>Demonstrated ability to solve complex issues independently. <b>Required 6 Years</b></li></ul>
<ul><li>Excellent communication, customer service, and technical documentation skills. <b>Required 6 Years</b>
</li></ul><ul><li>Administer support across multiple office locations. <b>Required</b></li></ul>
<ul><li>Ability to effectively work in a hybrid environment. <b>Required</b></li></ul>
<ul><li>Ability to move IT equipment (up to ~35 lbs.). <b>Required</b>
</li></ul><ul><li>ITIL Certification. <b>Highly desired</b></li></ul></div></div><div></div>

IT Specialist

I.M.P.

<div><h1 class="jobSectionHeader"><b>About the Role</b></h1><p>
</p><p>We are looking for a motivated early-to-mid career IT Support Specialist to join our growing technology team. This is the first support-level hire in our department, and you will work closely with the Chief Technology Officer to keep day-to-day technology operations running smoothly across five active concert venues and our administrative offices.</p><p>
</p><p>The entertainment industry never stops, and neither do we. The nature of live events means that some of your most important work will happen in the evenings and on weekends. If you thrive in a fast-paced, dynamic environment where no two days are the same, we want to hear from you.</p><p>
</p><h1 class="jobSectionHeader"><b>Key Responsibilities</b></h1><p>
</p><h2 class="jobSectionHeader"><b>Help Desk &amp; End-User Support</b></h2><ul><li>
Serve as the first point of contact for technology-related requests from venue and office staff.</li><li>
Diagnose and resolve hardware, software, and connectivity issues in a timely and professional manner.</li><li>
Escalate complex issues with clear documentation and context when required.</li><li>
Maintain a friendly, patient, and solutions-oriented approach with non-technical colleagues.</li></ul><p>
</p><h2 class="jobSectionHeader"><b>Device Preparation &amp; Asset Management</b></h2><ul><li>
Image, configure, and deploy new computers and mobile devices according to established standards.</li><li>
Enroll and manage Apple devices via our Device Management Service (SimpleMDM)</li><li>
Maintain an accurate inventory of IT hardware and software assets across all locations using Snipe-IT.</li><li>
Perform routine maintenance, updates, and decommissioning of end-of-life equipment.</li></ul><p>
</p><h2 class="jobSectionHeader"><b>Network Monitoring &amp; Maintenance</b></h2><ul><li>
Monitor wired and wireless network health across venue and office locations.</li><li>
Identify and respond to network alerts, outages, or degraded performance.</li><li>
Assist with troubleshooting switches, access points, firewalls, and other network equipment.</li><li>
Document network configurations, changes, and incident resolutions.</li></ul><p>
</p><h2 class="jobSectionHeader"><b>Venue &amp; Event Support</b></h2><ul><li>
Provide on-site technology support at concert venues before, during, and after events as needed.</li><li>
Coordinate with production and operations staff to ensure all event-critical systems are operational.</li><li>
Respond to urgent technology issues with a &ldquo;the show must go on&rdquo; mindset.</li></ul><p>
</p><h1 class="jobSectionHeader"><b>Qualifications</b></h1><p>
</p><h2 class="jobSectionHeader"><b>Required</b></h2><ul><li>
1&ndash;3 years of experience in an IT support, helpdesk, or systems administration role.</li><li>
Strong proficiency with Apple macOS and iOS devices, including configuration and troubleshooting.</li><li>
Working knowledge of Microsoft Windows environments.</li><li>
Solid understanding of IP networking concepts (TCP/IP, DHCP, DNS, VLANs, Wi-Fi).</li><li>
Ability to communicate technical information clearly to non-technical users.</li><li>
Excellent organizational skills and attention to detail.</li><li>
Willingness and ability to work evenings, weekends, and flexible hours as required by event schedules.</li><li>
Valid driver&rsquo;s license and reliable transportation for travel between venue locations.</li></ul><p>
</p><h2 class="jobSectionHeader"><b>Preferred / Nice to Have</b></h2><ul><li>
Experience with Watchguard firewalls and security appliances.</li><li>
Familiarity with Ubiquiti networking products (UniFi switches, access points, etc.).</li><li>
Experience with Ruckus wireless networking solutions.</li><li>
Knowledge of Netgear switches and network hardware.</li><li>
Experience with Apple Business Manager (ABM) or Apple School Manager (ASM).</li><li>
Familiarity with MDM platforms (e.g., Jamf, Mosyle, SimpleMDM).</li><li>
Prior experience working in a live events, entertainment, or hospitality environment.</li><li>
Apple Certified Support Professional (ACSP) or equivalent certification.</li></ul><p>
</p><h1 class="jobSectionHeader"><b>Work Environment &amp; Schedule</b></h1><p>
</p><p>This role operates across multiple concert venues and office locations. While a standard weekday schedule serves as the baseline, the live events industry demands flexibility. You should expect:</p><p>
</p><ul><li>Irregular hours tied to event dates and production schedules.</li><li>
Evening and weekend work when shows that require support are on the calendar.</li><li>
Occasional on-call availability for critical system issues.</li><li>
Travel between venues can occur within the same day..</li><li>
A collaborative, two-person IT department environment where your contributions are highly visible and valued.</li></ul><p>
</p><h1 class="jobSectionHeader"><b>What We Offer</b></h1><p>
</p><ul><li>A front-row seat to the live entertainment industry.</li><li>
Competitive compensation commensurate with experience.</li><li>
Opportunities to grow alongside an expanding IT function, with training and professional development opportunities.</li><li>
Hands-on experience with a diverse technology stack across real-world, high-stakes environments.</li><li>
A close-knit team where your work has a direct and meaningful impact every day.</li></ul></div><p></p>

IT Support Specialist

Gointellects Inc.

<div><div><div><b>IT Specialist (799739)</b></div>
<div><b>Rate:</b> $46.00/hour on W2</div>
<div><b>Worksite Address:</b> Washington, DC</div>
<div><b>Duration:</b> 05/25/2026 to 09/30/2026</div>
<div><b>Submittals due:</b> 05/05/2026<br>
<b>Interviews: Both Webcam and In Person</b><br>
</div><div><b>Job Description:</b></div>
<div><b>Short Description</b>:<br>
The Office of Human Rights is looking for an IT Specialist to provide generalized day to day IT support.
<br>
<b>Complete Description:</b><br>
</div><div><b>The Office of Human Rights is seeking an experienced and highly skilled IT Support Specialist with 6+ years of hands-on IT support experience to serve as the primary point of contact for technical issues, troubleshooting, user support, endpoint administration, and ensuring a smooth day‑to‑day technical operation.</b><br>
</div><div><b>This role is a great fit for someone who enjoys solving problems, mentoring junior technicians, owning issues end-to-end, and improving processes.</b><br>
</div><div><b>Key responsibilities include but are not limited to;</b><br>
</div><div><b>Technical Support</b><br>
</div><ul><li><b>Provide Tier 1&ndash;3 support for hardware, software, network, and account issues.</b></li>
<li><b>Diagnose and resolve escalated incidents involving Windows/macOS, Microsoft 365, VPN, networks, and business applications.</b></li>
<li><b>Perform root cause analysis for recurring incidents and develop long-term solutions.</b></li>
</ul><div><b>User Assistance &amp; Leadership</b><br>
</div><ul><li><b>Deliver professional, customer-focused support to end users, including executive-level staff.</b></li>
<li><b>Mentor junior staff by providing guidance on troubleshooting, documentation, and best practices.</b></li>
<li><b>Train users on new technologies, tools, and upgrades.</b></li>
<li><b>Ensure agency comply with District wide training requirements, IT, data, and telecommunication policies</b></li>
</ul><div><b>Endpoint &amp; Device Administration</b><br>
</div><ul><li><b>Manage deployment, imaging, configuration, and refresh cycles for laptops and telecommunication devices.</b></li>
<li><b>Administer endpoint management solutions to manage devices in bulk rather than individually.</b></li>
<li><b>Maintain hardware inventory, lifecycle planning, and warranty tracking.</b></li>
</ul><div><b>Networking &amp; Systems</b><br>
</div><ul><li><b>Troubleshoot Wi‑Fi, Ethernet, VPN, DNS, DHCP, VoIP, and printing issues.</b></li>
<li><b>Collaborate with Systems and Network teams including, OCTO, during incidents and scheduled maintenance.</b></li>
</ul><div><b>Case Management System Support</b><br>
</div><ul><li><b>Provide IT support for the organization&rsquo;s case management system, including access, troubleshooting, and updates.</b></li>
<li><b>Work with vendors or internal teams to resolve escalated system issues.</b></li>
</ul><div><b>Standards, Procedures and Governance</b><br>
</div><ul><li><b>Ensure IT project life cycles comply with District standards, procedures, and required documentation.</b></li></ul>
<div><b>IT &amp; Telecommunications Support Operations</b><br>
</div><ul><li><b>Plan, coordinate, and monitor daily IT and telecommunication support activities to ensure timely resolution and service quality.</b></li>
<li><b>Prioritize incoming requests, track progress, and maintain performance</b></li>
</ul><div><b>Security &amp; Compliance</b><br>
</div><ul><li><b>Support audits, asset tracking and inventory, and compliance with IT security and operational policies.</b></li></ul>
<div><b>Process &amp; Documentation</b><br>
</div><ul><li><b>Maintain and improve IT documentation, SOPs, and knowledge base articles.</b></li>
<li><b>Recommend and implement service improvements and automation opportunities.</b></li>
</ul><div><b>Data Migration</b><br>
</div><ul><li><b>Plan and execute data migration activities between systems or platforms.</b></li>
<li><b>Validate migrated data and resolve issues related to data transfer or system integration.</b></li>
</ul><div><b>Additional Duties</b><br>
</div><ul><li><b>Other duties as assigned.</b></li></ul></div></div>

ADVANCED NETWORK CONSULTING

<div>Description:
<p>
The Office of Human Rights is seeking an experienced and highly skilled IT Support Specialist with 6+ years of hands-on IT support experience to serve as the primary point of contact for technical issues, troubleshooting, user support, endpoint administration, and ensuring a smooth day-to-day technical operation.</p><p>
This role is a great fit for someone who enjoys solving problems, mentoring junior technicians, owning issues end-to-end, and improving processes.</p><p>
Key responsibilities include but are not limited to;</p><p>
Technical Support</p><ul><li>
Provide Tier 1&ndash;3 support for hardware, software, network, and account issues.</li><li>
Diagnose and resolve escalated incidents involving Windows/macOS, Microsoft 365, VPN, networks, and business applications.</li><li>
Perform root cause analysis for recurring incidents and develop long-term solutions.</li></ul><p>
User Assistance &amp; Leadership</p><ul><li>
Deliver professional, customer-focused support to end users, including executive-level staff.</li><li>
Mentor junior staff by providing guidance on troubleshooting, documentation, and best practices.</li><li>
Train users on new technologies, tools, and upgrades.</li><li>
Ensure agency comply with District wide training requirements, IT, data, and telecommunication policies</li></ul><p>
Endpoint &amp; Device Administration</p><ul><li>
Manage deployment, imaging, configuration, and refresh cycles for laptops and telecommunication devices.</li><li>
Administer endpoint management solutions to manage devices in bulk rather than individually.</li><li>
Maintain hardware inventory, lifecycle planning, and warranty tracking.</li></ul><p>
Networking &amp; Systems</p><ul><li>
Troubleshoot Wi-Fi, Ethernet, VPN, DNS, DHCP, VoIP, and printing issues.</li><li>
Collaborate with Systems and Network teams including, OCTO, during incidents and scheduled maintenance.</li></ul><p>
Case Management System Support</p><ul><li>
Provide IT support for the organization&rsquo;s case management system, including access, troubleshooting, and updates.</li><li>
Work with vendors or internal teams to resolve escalated system issues.</li></ul><p>
Standards, Procedures and Governance</p><ul><li>
Ensure IT project life cycles comply with District standards, procedures, and required documentation.</li></ul><p>
IT &amp; Telecommunications Support Operations</p><ul><li>
Plan, coordinate, and monitor daily IT and telecommunication support activities to ensure timely resolution and service quality.</li><li>
Prioritize incoming requests, track progress, and maintain performance</li></ul><p>
Security &amp; Compliance</p><ul><li>
Support audits, asset tracking and inventory, and compliance with IT security and operational policies.</li></ul><p>
Process &amp; Documentation</p><ul><li>
Maintain and improve IT documentation, SOPs, and knowledge base articles.</li><li>
Recommend and implement service improvements and automation opportunities.</li></ul><p>
Data Migration</p><ul><li>
Plan and execute data migration activities between systems or platforms.</li><li>
Validate migrated data and resolve issues related to data transfer or system integration.</li></ul><p>
Additional Duties</p><ul><li>
Other duties as assigned.</li></ul>
Requirements:
Bachelor&rsquo;s degree in Information Technology or related field or equivalent experience<ul><li>-Required 10 Years</li>
Strong expertise in: Windows 11; macOS, Microsoft 365, Teams, Outlook, SharePoint/OneDrive<li>-Required 6 Years</li>
Strong expertise in endpoint management tools (Intune preferred; SCCM/JAMF a plus)<li>-Required 6 Years</li>
Strong expertise in basic networking concepts (TCP/IP, DNS, DHCP, routing, Wi-Fi)<li>-Required 6 Years</li>
Strong expertise in hardware setup, configuration, imaging tools, and device lifecycle management<li>-Required 6 Years</li>
Experience supporting remote, hybrid, and on-site users<li>-Required 6 Years</li>
Demonstrated ability to solve complex issues independently<li>-Required 6 Years</li>
Excellent communication, customer service, and technical documentation skills<li>-Required 6 Years</li>
Administer support across multiple office locations<li>-Required</li>
Ability to effectively work in a hybrid environment<li>-Required</li>
Ability to move IT equipment (up to ~35 lbs.)<li>-Required</li>
ITIL Certification<li>-Highly desired</li></ul></div>

OHR IT Specialist (799739)

MOMENTUM

<p><b>Welcome to the MOMENTUM Family!</b><br/>MOMENTUM is not just our company name; it is the highest value we deliver to our customers. We are a rapidly growing technology solutions company delivering innovative technology, engineering, and intelligence solutions across the DoD sector. The efforts of our high-capacity team ultimately strengthen our Nation and the warfighter.</p><p>Our team is dispersed throughout the US, which means we value the diversity and unique collaboration that's fostered throughout our team. We work incredibly hard for our customers and believe deeply in our core values. We're a high-energy, high-growth team and we love to win.</p><p><b>Mid IT Specialist</b></p><p>This position performs IT support duties and related problem-solving using desktop IT support skills, demonstrating IT desktop experience, good judgment, and initiative. Works well both as part of a team as well as independently, successfully completing tasks while receiving only general guidance on assignments and solutions. Performs technical work at a professional level using standard techniques, concepts, and procedures. Competent to work independently on technical assignments and projects, meeting deadlines. Contributes to complex problem-solving. Must possess excellent IT technical skills, customer service skills, work independently, supporting users and resolving their IT issues while representing assigned service unit, follow directions, and be self-motivated to complete assignments, research and apply solutions.</p><p>Typical duties include installing, maintaining, and administering desktop computer systems and associated peripherals including printers, monitors, switchboxes, business application software, and various operating systems.</p><p><b>In this role, you will</b></p><ul><li>Install desktops, portable computers, peripherals, and software products for networked, classified and unclassified, and standalone environments.</li><li>Detect, diagnose, research solutions, and resolve desktop and portable computer software and hardware failures.</li><li>Provide users with information, guidance, and instruction on use of desktop and portable computer hardware and software.</li><li>Analyze and assess customer service requests and provide prompt technical solutions.</li><li>Conduct IT audits as assigned, in compliance with policies governing the administration, utilization, and acquisition of desktop and portable computer products.</li><li>Prepare progress/status reports and submit to team leads as required.</li><li>Utilize trouble-ticketing software for opening/updating/closing tickets in a timely and appropriate manner.</li><li>Identify and document areas for process improvements.</li><li>Contact and effectively communicate with users by telephone, electronic communications, or in person.</li><li>Prepare equipment for reuse or surplus of property actions.</li><li>Provide technical support for customers assigned to remote locations as required.</li><li>Perform software and hardware upgrades and installations involving multiple computers, printers, multi-printers, and peripherals.</li><li>Coordinate the disassembly and reinstallation of IT equipment in support of office relocations and new buildings/locations.</li><li>Ability to lift up to 50lbs, must be physically able to walk, squat, bend, twist, lift, crawl under desks, reach out and above head, carry items, push and pull carts loaded with equipment.</li></ul><p><b>If you're right for this role, you have</b></p><ul><li>Demonstrated proficiency installing, maintaining, repairing desktop operating systems, business applications, desktop computer hardware, peripherals, and printers.</li><li>IT Certifications applicable to desktop and mobile computer support desired Experience providing excellent customer service</li></ul><p><b>Required:</b></p><ul><li>Bachelor&rsquo;s degree in the discipline and one year of experience or 5 years of equivalent experience</li><li>TS clearance required.</li></ul><p><b>Preferred:</b></p><ul><li>IT Certifications applicable to desktop and mobile computer support desired</li><li>Experience providing excellent customer service</li></ul><p><b>To learn more about our us, check out our website at www.gomomentum.tech!</b></p><p><b>MOMENTUM is an EEO/M/F/Veteran/Disabled Employer:</b></p><p>We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.</p><p>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><p><b>Accommodations:</b></p><p>Consistent with the Americans with Disabilities Act (ADA) and Alabama civil rights law, it is the policy of Momentum to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please include request when applying.</p><p>Job Types: Contract, Full-time</p><p>Pay: $55,000.00 - $60,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Employee assistance program</li><li>Flexible schedule</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Professional development assistance</li><li>Referral program</li><li>Vision insurance</li></ul><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Experience:</p><ul><li>Customer service: 3 years (Preferred)</li><li>IT support: 3 years (Preferred)</li><li>Break/Fix: 3 years (Preferred)</li></ul><p>Security clearance:</p><ul><li>Top Secret (Required)</li></ul><p>Work Location: In person</p>

Mid IT Specialist

InfoTrack US

<div>
 <strong>
  About InfoTrack
  <br/>
  <br/>
 </strong>
 InfoTrack is a platform that seamlessly connects law firms to the courts and to the services that they need to litigate successfully. We're global leaders in legal technology with unparalleled expertise in forging integrations that can drastically improve the efficiency of law firms and the legal system.
 <br/>
 <br/>
 As a highly ambitious company, we know that our people are critical to our success. That's why we're passionate about fostering a high-performance culture built on professional development, open communication, and transparent leadership. If you're smart, dedicated, and eager to help build a market-leading solution that makes a difference in the lives of our clients, join us.
 <br/>
 <br/>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 In your role as a Customer Support Specialist, you are committed to delivering exceptional customer experiences and ensuring our clients maximize the value of our software. As we continue to grow, you are dedicated to being the first point of contact, and the friendly voice answering questions about our products and services, and providing world-class customer support, troubleshooting, and technical support.
 <br/>
 <br/>
 This is a remote role, based in Pacific Time.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Develop a comprehensive understanding of our legal tech solutions, staying up to date with new features and updates, and sharing this knowledge with clients to optimize their experience.
  </li>
  <li>
   Gain knowledge about our clients, who are primarily law firms and legal professionals, and obtain a deep understanding of their unique needs.
  </li>
  <li>
   Understand and learn how to use our client success tools, including Salesforce, Dialpad, and our own services to track and update client orders.
  </li>
  <li>
   Handle and resolve customer concerns and issues promptly, ensuring a high level of customer satisfaction and retention.
  </li>
  <li>
   Provide top-notch technical support to clients, including troubleshooting software issues, answering inquiries, and guiding them through the effective use of our products.
  </li>
  <li>
   Track cases through to resolution. Escalate cases to other departments or technical leads as required.
  </li>
  <li>
   Maintain accurate and detailed records of client interactions and support requests.
  </li>
  <li>
   Act as the voice of the customer by collecting feedback, suggestions, and pain points to help improve our products and services continually.
  </li>
  <li>
   Participate in regular performance and development meetings with your direct manager. Track and be responsive to your KPI's, which will include average handling time, contacts per day, and customer satisfaction scores.
  </li>
  <li>
   Assist with any, and all task to ensure customer satisfaction.
  </li>
  <li>
   Contribute to the success of the team and the company.
  </li>
  <li>
   Able to work collaboratively and cross-functionally with different departments.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 Knowledge and Skills:
 <br/>
 <br/>
 <ul>
  <li>
   You're passionate about technology and for helping others to understand and use it.
  </li>
  <li>
   Excellent communication skills
  </li>
  <li>
   Strong interpersonal communication skills
  </li>
  <li>
   Computer savvy&mdash;we sell software, so you need to be someone who can quickly learn how to use new technology and new websites and explain how they work to others. You should be comfortable using
  </li>
  <li>
   Microsoft Office products, like Word and PowerPoint
  </li>
  <li>
   Knowledge of legal services industry, preferred
   <br/>
   <br/>
  </li>
 </ul>
 Education and Experience:
 <br/>
 <br/>
 <ul>
  <li>
   2+ years of customer support (Phone, E-Mail and Chat) experience, which may include internships (previous experience in providing customer service &amp; technical support for a software company is preferred)
  </li>
  <li>
   Prior experience using a CRM, such as Salesforce or Zendesk, is preferred
  </li>
  <li>
   Certifications, not applicable
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Compensation
  <br/>
  <br/>
 </strong>
 The anticipated starting base pay range for this role is listed below. Base salary is not the only component of our competitive total rewards package - you may also be eligible for bonus, commissions and other benefits as described below. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications.
 <br/>
 <br/>
 $20.00 - $27.00 per hour
 <br/>
 <br/>
 <strong>
  Benefits
  <br/>
  <br/>
  <br/>
 </strong>
 <strong>
  What Sets InfoTrack apart
  <br/>
  <br/>
 </strong>
 At InfoTrack, we're committed to a workplace where everyone feels comfortable doing their best work and having fun! We also believe in a work/life balance that fulfills you while you're here and supports you when you're not. We built our benefits package to prove that we're committed to you having everything you need.
 <br/>
 <br/>
 Our benefits guide, located here, illustrates what we offer full-time employees and a sneak preview is below
 <br/>
 <br/>
 <ul>
  <li>
   401(k) Match
  </li>
  <li>
   Medical, Dental, &amp; Vision Insurance
  </li>
  <li>
   Employer-funded Short/Long-Term Disability, Life, and Accidental Death &amp; Dismemberment (AD&amp;D) Insurance
  </li>
  <li>
   20 Days of Paid Time Off (PTO)
  </li>
  <li>
   11 Paid Holidays
  </li>
  <li>
   "Be Me Time" off for mental health, re-charging, volunteering
  </li>
  <li>
   Matching Gift Program
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Our Commitment
  <br/>
  <br/>
 </strong>
 We believe that the key to our success is you. Your unique background, life experience, knowledge, self-expression, and talent make you uniquely you. Who you are, what you have experienced, and how you think inspires us to be innovative and bold.
 <br/>
 <br/>
 InfoTrack is an equal opportunity employer. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, ancestry, sex, gender identity and expression, national origin, citizenship, marital status, age, languages spoken, veteran status, color, religion, disability, sexual orientation, and beliefs.
 <br/>
 <br/>
 Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
</div>


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