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NIMA Corporation

<div></div><div><p><b>Nash Harbor Solutions (NHS)</b> is seeking qualified and motivated <b>IT Help Desk Specialists (Journeyman Computer Support Specialists)</b> to support a Federal customer in Washington, DC. This position is contingent upon contract award and offers the opportunity to provide critical enterprise IT support services in a dynamic, mission-focused environment.</p><p>
The selected candidate will play a key role in supporting end users across Windows, macOS, and mobile device environments while contributing to endpoint management, identity and access administration, cybersecurity compliance, and enterprise technology modernization initiatives. Successful candidates will possess strong technical troubleshooting skills, a customer-focused mindset, and the ability to thrive in a fast-paced Federal IT environment.</p><div>
This position is expected to be primarily onsite in Washington, DC, with occasional support at alternate facilities in Virginia. If you are passionate about delivering exceptional technical support, solving complex IT challenges, and supporting mission-critical operations, we encourage you to apply and join our growing team of professionals dedicated to serving Federal customers.</div><p></p><div><b><br>
Responsibilities</b></div><br>
The IT Help Desk Specialist (Journeyman Computer Support Specialist) will perform the following duties:<div><ul><li>
Provide advanced technical support and troubleshooting services for agency personnel across Windows, macOS, and mobile device environments.</li><li>
Inspect, image, configure, inventory, and deploy desktop computers, laptops, mobile devices, and related hardware in accordance with agency standards.</li><li>
Install, configure, maintain, troubleshoot, and repair hardware, software, peripherals, operating systems, firmware, and security updates.</li><li>
Register, configure, and support enterprise mobile devices using approved Mobile Device Management (MDM) platforms.</li><li>
Deploy software packages and configuration baselines using endpoint management tools such as Ivanti, KACE, Microsoft Intune, JAMF, or equivalent technologies.</li><li>
Execute system validation and verification testing to ensure devices meet security, imaging, and compliance requirements.</li><li>
Diagnose and resolve complex hardware, software, authentication, identity management, network connectivity, and endpoint performance issues.</li><li>
Administer Microsoft Entra ID (Azure AD) and Active Directory environments, including user account provisioning, group policy adjustments, and identity lifecycle management.</li><li>
Support macOS administration, including device enrollment, configuration profiles, FileVault management, and enterprise authentication integration.</li><li>
Provide Tier II technical support while assisting Tier I personnel through mentoring, technical guidance, escalation support, and development of standard operating procedures.</li><li>
Create, update, and maintain technical documentation, knowledge base articles, user guides, and standard operating procedures.</li><li>
Coordinate with Service Desk, Network Operations, Cloud Services, Engineering, and Cybersecurity teams to resolve technical issues and support enterprise operations.</li><li>
Communicate effectively with end users regarding ticket status, issue resolution, and technical guidance while maintaining exceptional customer service.</li><li>
Replace defective or obsolete hardware and software components and maintain accurate asset inventory records.</li><li>
Analyze recurring technical issues and problem trends, identify root causes, recommend process improvements, and implement corrective actions.</li><li>
Apply Zero Trust security principles and information assurance best practices when supporting endpoint devices, identity management, and customer systems.</li><li>
Perform secure media sanitization and destruction using approved tools and maintain required documentation.</li><li>
Support workstation refreshes, system migrations, hardware deployments, and data recovery activities.</li><li>
Participate in patch management, vulnerability remediation, imaging improvements, endpoint automation, and configuration management initiatives.</li><li>
Assist with incident response, outage resolution, emergency support, and other special IT projects as assigned by the Contracting Officer's Representative (COR).</li></ul></div><div></div><p><b><br>
Minimum Qualifications:</b></p><div><ul><li>
Experience providing enterprise-level technical support for Windows and macOS operating systems.</li><li>
Experience deploying, configuring, imaging, and maintaining desktop computers, laptops, and mobile devices.</li><li>
Experience supporting endpoint management platforms such as Microsoft Intune, JAMF, Ivanti, KACE, or similar enterprise management solutions.</li><li>
Experience administering Microsoft Entra ID (Azure Active Directory), Active Directory, Multi-Factor Authentication (MFA), and Identity and Access Management (IAM).</li><li>
Experience troubleshooting authentication, connectivity, endpoint performance, and operating system issues.</li><li>
Working knowledge of cloud and hybrid environments, including AWS-hosted resources and identity integrations.</li><li>
Knowledge of Zero Trust architecture, endpoint security, patch management, configuration management, and automated deployment processes.</li><li>
Strong analytical, troubleshooting, and customer service skills.</li><li>
Excellent written and verbal communication skills with the ability to prepare technical documentation and mentor junior personnel.</li><li>
Ability to prioritize multiple tasks while delivering responsive, high-quality customer support in a fast-paced enterprise environment.</li></ul></div><p><b>
Preferred Certifications:</b></p><div><ul><li>
CompTIA Security+</li><li>
Microsoft Certified: Endpoint Administrator Associate (or equivalent)</li><li>
Apple Certified IT Professional</li><li>
AWS Certified Cloud Practitioner (or higher)</li><li>
ITIL Foundation Certification</li><li>
AWS Certified SysOps Administrator &ndash; Associate</li></ul></div><p><b>
Preferred Qualifications:</b></p><ul><li>
Bachelor&rsquo;s degree in Information Technology, Computer Science, or a closely related field</li></ul><div></div><p><b><br>
Security Requirements:</b></p><p>
Contractor personnel must be U.S. citizens, lawful permanent residents, or H-1B visa holders who satisfy all contract eligibility requirements. Personnel must successfully complete an FBI fingerprint-based background investigation, comply with all CBO security requirements, complete required cybersecurity and security awareness training, and execute all required non-disclosure agreements prior to performing work.</p><p><b>
Support Hours: </b>Normal support hours are Monday through Friday, 8:30 a.m. to 5:00 p.m. Contractor personnel are expected to work approximately 40 hours per week. Occasional work outside normal business hours may be required to support system outages, emergencies, maintenance activities, or other mission requirements. All overtime must receive prior Government approval.</p><p><b>
Place of Performance:</b></p><p>
Primary work location: Congressional Budget Office (CBO), Ford House Office Building, 2nd and D Streets SW, Washington, DC</p><p>
Occasional support may be required at designated CBO alternate facilities in Manassas, Virginia and Ashburn, Virginia.</p><p><b>
Travel: </b>No routine travel is anticipated.</p><div><b>
Benefits:</b> Medical, Dental, Vision, Flexible Spending Health &amp; Dependent Care Plans, Transit &amp; Parking Spending Plan, Paid Time Off, 401(k) Retirement Savings Plan with Company Match, Parental Leave, Free Life Insurance, Supplemental Life Insurance Plans, Employee Assistance Plan, Tuition Reimbursement, and Referral Bonuses.</div><div></div><div><b><br>
Physical Demands:</b></div><div>
While performing the duties of the job, the incumbent will be exposed to normal demands associated with an office environment. Ability to work on a computer for long periods, and communicate with individuals by telephone, email, and face to face. This position requires the incumbent to have the ability to stand, walk, sit, use hands to finger, handle or feel objects, tools, or controls, reach with hands and arms, talk, and hear. The employee must be able to lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust and focus.</div><div></div><div><b><br>
Work Environment:</b></div><div>
The noise level in the work environment is usually light to medium.</div><div></div><p><b><br>
Company Overview: </b>Nash Harbor Solutions (NHS) is an SBA-certified Alaska Native Corporation (ANC) 8(a) small business delivering innovative management consulting, enterprise IT, cybersecurity, engineering, acquisition, and mission support services to Federal civilian and Department of Defense customers. NHS combines deep technical expertise with proven program management capabilities to provide secure, scalable, and mission-focused solutions that enable modernization, operational excellence, and measurable results across complex Federal environments.</p><p>
NHS is an Equal Opportunity Employer and is committed to fostering an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, ancestry, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. Equal employment opportunities are provided in accordance with all applicable laws, including VEVRAA protections for covered veterans. NHS will not discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of others, consistent with applicable law. <b>Nash Harbor Solutions is an E-Verify employer.</b></p><p>
NHS maintains operations in Alexandria, Virginia, with its parent Alaska Native Corporation headquartered in Anchorage, Alaska, supporting Federal customers nationwide.</p></div>

IT Help Desk Specialist

KMRG, LLC

<div><b>Title: </b>IT Help Desk Specialist<br>
<b>Location:</b> Washington, DC<br>
<b>Schedule:</b> Full-time, onsite Monday-Friday<br>
<b>Salary: </b>$108,000 - $125,000<br>
<br>
We are seeking an experienced IT Help Desk Specialist to support the Congressional Budget Office (CBO) in Washington, DC. Your scope of work will include supporting CBO&rsquo;s IT service environment through user support, endpoint operations, access support, technology coordination, and routine service improvements that help agency staff work securely and efficiently.<br>
<br>
This is a full-time opportunity in which we&rsquo;ll provide competitive pay, job stability, and security.<br>
<br>
Apply today!<br>
<br>
<b>RESPONSIBILITIES</b><br>
<i>Support Help Desk &amp; User Support</i><ul><li>
Manage help desk requests through CBO&rsquo;s ticketing system from intake through resolution</li><li>
Support a moderate ticket workload with occasional advanced troubleshooting needs</li><li>
Provide timely technical support to CBO staff for hardware, software, and endpoint issues</li><li>
Troubleshoot mobile device, authentication, connectivity, and secure access issues</li><li>
Guide users on equipment, collaboration tools, cloud services, and self-service resources</li><li>
Deliver clear ticket updates, resolution notes, and user communications through approved channels</li><li>
Respond to assigned daily office technology support needs</li><li>
Assist with conference room technology support and related user assistance</li></ul><i>
Device Deployment &amp; Endpoint Support</i><ul><li>
Prepare computer equipment for deployment using onboarding and division-specific requirements</li><li>
Image, configure, deploy, validate, and inventory Windows desktops for end users</li><li>
Configure, deploy, validate, and inventory macOS systems for end users</li><li>
Validate deployed devices against approved security baselines and inventory records</li><li>
Install, troubleshoot, maintain, upgrade, and patch employee hardware and software</li><li>
Maintain peripheral components, firmware updates, and approved security configurations</li><li>
Register and configure iOS and Android devices in enterprise MDM platforms</li><li>
Load and verify software packages through approved imaging and patching tools</li><li>
Check configuration baselines through Ivanti EPM, KACE, or equivalent tools</li><li>
Support workstation deployments, refreshes, data migrations, and recovery operations</li></ul><i>
System Administration &amp; Troubleshooting</i><ul><li>
Diagnose MFA failures, identity anomalies, endpoint irregularities, and access issues</li><li>
Resolve network connectivity problems and endpoint performance issues using sound judgment</li><li>
Analyze Windows Event Viewer data to identify errors, patterns, and corrective actions</li><li>
Review macOS Console diagnostics, system logs, and monitoring data to resolve issues</li><li>
Monitor log output to validate image integrity, patch levels, and security compliance</li><li>
Administer Microsoft Entra ID / Active Directory environments with IAM governance</li><li>
Support user account provisioning, group policy adjustments, and identity lifecycle management</li><li>
Manage macOS and iOS enrollment, configuration profiles, FileVault, and authentication integration</li><li>
Apply JAMF and Microsoft Intune for endpoint automation and configuration management</li><li>
Use approved endpoint tools to support automation, policy enforcement, and device management</li></ul><i>
Security &amp; Asset Support</i><ul><li>
Validate image integrity, patch levels, endpoint security policies, and approved configurations</li><li>
Apply information security and information assurance principles in customer support activities</li><li>
Support encryption, data loss prevention, and secure credential handling during support work</li><li>
Assist with patch management and vulnerability remediation cycles across supported endpoints</li><li>
Coordinate remediation of critical and high-severity findings based on Nessus scan results</li><li>
Replace defective or obsolete components and document hardware, software, and asset changes</li><li>
Perform secure drive sanitization and destruction using BitRaser or other approved tools</li><li>
Maintain required documentation and certificates for secure drive destruction activities</li></ul><i>
Documentation &amp; Team Coordination</i><ul><li>
Create SOPs, knowledge base articles, user guides, technical procedures, and automation scripts</li><li>
Document technical procedures in a clear format for users and internal support teams</li><li>
Support Tier I personnel by promoting best practices, reviewing escalations, and resolving issues</li><li>
Coordinate with Service Desk and Network Operations teams on support and escalation needs</li><li>
Partner with Cloud Services, Engineering, Development, and Cybersecurity teams as needed</li><li>
Identify recurring problem trends and recommend practical mitigation strategies</li><li>
Recommend remedial actions such as driver updates, policy changes, or imaging corrections</li><li>
Assist with outages, service disruptions, emergencies, and incident response activities</li></ul><br>
<b>
REQUIRED BACKGROUND
</b><ul><li>Experience with imaging, deployment, configuration management, and security baselines</li><li>
Experience using Ivanti, KACE, Microsoft Intune, JAMF, or similar endpoint tools</li><li>
Experience deploying software, managing devices, enforcing policies, and automating routine tasks</li><li>
Experience supporting AWS-hosted resources, identity services, and hybrid infrastructure integrations</li><li>
Strong understanding of advanced system administration and patch management</li><li>
Strong understanding of baseline configuration and automated imaging processes</li><li>
Strong understanding of cloud and hybrid environment management</li><li>
Strong understanding of Zero Trust security principles</li><li>
Knowledge of organizational security, compliance, and configuration standards</li><li>
Excellent customer service and problem-solving skills</li></ul><br>
<b>
REQUIRED CAPABILITIES</b><ul><li>
Must be able to support macOS and Windows systems in an enterprise environment</li><li>
Ability to manage and troubleshoot Microsoft Entra ID / Active Directory services</li><li>
Ability to support MFA, role-based access controls, and AWS-integrated identity solutions</li><li>
Ability to diagnose authentication, connectivity, and endpoint performance issues</li><li>
Ability to analyze system logs, Windows Event Viewer data, and macOS Console diagnostics</li><li>
Ability to coordinate with Service Desk, Network Operations, and Cybersecurity teams</li><li>
Ability to support timely investigation, escalation, and remediation of technical issues</li><li>
Ability to troubleshoot and improve endpoint deployment workflows</li><li>
Ability to ensure endpoint, user, and network interactions follow security standards</li><li>
Ability to communicate clearly and effectively with users and technical teams</li><li>
Ability to document technical procedures and create user-friendly guides</li><li>
Ability to mentor Level I technicians and strengthen Service Desk capability</li><li>
Ability to prioritize tasks, meet tight deadlines, and remain professional and responsive</li></ul><br>
<b>
LOCATION
</b><ul><li>Washington, DC 20515</li></ul><br>
<b>
TRAVEL</b><ul><li>
Travel may be required</li></ul><br>
<b>
WORK HOURS</b><ul><li>
Monday&ndash;Friday, 40 hours per week</li></ul><br>
<b>
TELEWORK</b><ul><li>
N/A</li></ul><br>
<b>
CLEARANCE</b><ul><li>
U.S. citizenship required as it supports the U.S. federal government
</li></ul><br>
<b>CLIENT</b><ul><li>
 Congressional Budget Office (CBO)</li></ul><br>
<b>
EMPLOYMENT CLASSIFICATION</b><ul><li>
Employment Classification Eligibility &mdash; Exempt
</li></ul><br>
<b><i>******************</i></b><br>
<br>
<b>KMRG, LLC is an Equal Opportunity/Affirmative Action (EEO/AA) employer.</b> All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, gender identity, sexual orientation, ancestry, national origin, age, marital or civil partnership status, mental disability, physical disability, medical condition, pregnancy, maternity status, political affiliation, military or veteran status, genetic information, traits historically associated with race, or any other basis prohibited by federal, state, and/or local law.<br>
<br>
<b>Other Considerations. </b>Applicants will be subject to a background investigation. Individual&rsquo;s primary workstation is located in an office area. The noise level in this environment is low to moderate. Regularly required to sit for extended periods up to 100% of the time; frequently required to move about to access file cabinets and use office equipment such as PC, copier, fax, telephone, cell phone, etc. Occasionally required to reach overhead, bend, and lift objects of up to 10 lbs. Specific vision abilities required by this job include the use of computer monitor screens up to 100% of the time.<br>
<p>
</p><p>rNO5p5LJry</p></div>

Pierian Services 

<p><strong>Job Overview</strong><br /><br />Pierian Services is seeking a motivated and articulate <strong>Online Chat Support Specialist</strong> to join our dedicated customer service team. This is a <strong>full-time</strong> position based in <strong>Washington D.C., United States</strong>. The ideal candidate will be a tech-savvy individual with exceptional written communication skills, responsible for providing outstanding support to our customers via live chat. You will be the first point of contact for our clients, playing a crucial role in ensuring a positive customer experience. This role offers a competitive salary of <strong>$25 - $34 USD per hour</strong>.<br /><br /><strong>About Pierian Services</strong><br /><br />Pierian Services is a dynamic and growing organisation committed to delivering exceptional service to our clients. We pride ourselves on fostering a supportive and collaborative environment where our employees can thrive and develop their careers. We are looking for passionate individuals to join our team and contribute to our ongoing success.<br /><br /><strong>Key Responsibilities</strong><br /><br /> </p><ul><li>Engage with customers in a professional and friendly manner through live chat to answer questions and resolve issues.</li><li>Provide accurate, valid, and complete information by using the right company tools and resources.</li><li>Identify and assess customer needs to achieve satisfaction and build sustainable relationships of trust.</li><li>Handle customer complaints, provide appropriate solutions and alternatives within the agreed time limits, and follow up to ensure resolution.</li><li>Maintain detailed records of customer interactions, transactions, comments, and complaints.</li><li>Collaborate with team members and other departments to optimise the customer experience.</li><li>Meet personal and team targets for response times and customer satisfaction.</li><li>Stay up-to-date with product knowledge and company policies to provide effective support.</li></ul><p><strong>Qualifications and Skills</strong><br /><br /> </p><ul><li>Proven experience in a customer support role, preferably with a focus on online chat or written communication.</li><li>Exceptional written communication and interpersonal skills, with a keen eye for grammar and detail.</li><li>Strong computer literacy and the ability to learn new software and systems quickly.</li><li>Excellent problem-solving skills and the ability to think on your feet.</li><li>The ability to multi-task, prioritise, and manage time effectively in a fast-paced environment.</li><li>A patient, empathetic, and customer-focused attitude.</li><li>Must be a reliable and proactive team player.</li><li>A minimum typing speed of 50 words per minute is highly desirable.</li></ul><p><br /><strong>Benefits</strong><br /><br /> </p><ul><li>A competitive hourly wage.</li><li>Opportunities for professional development and career progression within a growing company.</li><li>A positive, inclusive, and supportive team environment.</li><li>Comprehensive training to ensure you are confident and successful in your role.</li></ul><p> </p>

Online Chat support

Rocketship Public Schools

<div><div><b>At Rocketship Public Schools, we believe in the infinite possibility of human potential. </b>We believe that every student deserves the right to dream, to discover, and to develop their unique potential and it is our responsibility and our privilege to unleash the potential inside every Rocketeer we serve. Our non-profit network of public elementary charter schools propels student achievement, develops exceptional educators, and partners with parents who enable high-quality public schools to thrive in their community. We are a collective of parents, teachers, leaders, and students working together to transform the future for underserved communities across our country. At Rocketship Public Schools, we are unleashing potential.</div><div></div><div><p><b><br>
The Position</b></p>
<p>
Under daily supervision, and with clear structures and protocols in place, the Senior IT Support Technician will perform routine day-to-day support for technologies such as MacBooks, iPads, Chromebooks, TVs, and printers. This role requires in-depth knowledge of troubleshooting computers, printers, and networks. This role will provide candidates with the opportunity to continue growing their technical knowledge and skills, while also contributing to the success of Rocketship students.</p>
<p>
This is an on-site position with an expectation that this person will spend 8 hours a day on school sites within their assigned portfolio.</p>
<p>
Compensation: $28.00 - $32.50/hour</p>
</div>
<h3 class="jobSectionHeader"><b>Responsibilities</b></h3><div>
<p><b>
IT Ticket Monitoring and Resolution</b></p>
<ul>
<li>Serve as the primary initial point person for technology issues at 2-4 assigned schools and possibly also for Network Support Team staff. This typically includes ~150-200 staff members. May provide support for additional sites and staff members as assigned.</li>
<li>Provide timely response to tickets (i.e. within 1 day of submission, and follow up every 3 business days), escalating to other members of the technology solutions team as needed.</li>
<li>Monitor Jira regularly to address and resolve reported technical incidents; document and update all helpdesk tickets within the Jira service management system</li>
<li>Troubleshoot reported issues with Windows devices, Macbook, Chromebooks, iPads, TVs, printers, and other technology</li>
<li>Complete in- depth network troubleshooting in partnership with the network administrator</li>
</ul>
<p><b>Routine Prevention &amp; Monitoring</b></p>
<ul>
<li>Perform initial assessment, diagnosis, and repair of staff devices, including Chromebooks, laptops, iPads, and other IT equipment.</li>
<li>Conduct technical assessments of all incoming Insprioz devices.</li>
<li>Complete the technical &ldquo;to do&rdquo; checklist during each onsite visit, including routine technical and maintenance tasks; maintain accurate and up-to-date tracking of all laptop assets while on-site.</li>
<li>Update and patch computers as needed</li>
<li>Back up data as requested</li>
<li>Regularly test and document wireless signal in the building, resolving identified wireless issues or escalating complex problems to the Network team.</li>
<li>Document wireless access point placements in your schools</li>
<li>Perform other preventative and monitoring work as needed</li>
<li>Monthly System Checks:<br>
<ul><li>Confirm the proper charging function of all Chromebook Carts. (Note: Cart replacement may require up to 4 hours of support from the school's operations team.)</li>
<li>Check the WIDA server mini computers (&quot;Intel NUC&quot;) in the designated locations (DC and WI only).</li>
<li>Maintain a clean and organized server room environment.</li>
</ul></li><li>Periodic Network and System Health Checks (2x a day, morning and afternoon):
<ul><li>Perform spot checks of the wireless network, documenting and troubleshooting issues such as weak signals, interference, or connection problems.</li>
<li>Perform checks of all on-site printers and copiers, ensuring full functionality.</li>
<li>Verify the operational status of selected TVs, projectors, and Apple TV devices, resolving any immediate issues.</li>
<li>Document any issues and report them to the campus&rsquo; Business Operations Manager for resolution.</li>
</ul></li></ul><div><b>Technology Lifecycle Support</b></div>
<ul><li>Manage the process of sending damaged Chromebooks and laptops for external repair.</li>
<li>Verify receipt of technology purchases; asset tag and make changes as required</li>
<li>Image or set up, and also deploy, laptops, Chromebooks, and peripherals as assigned</li>
<li>Configure hardware to connect to our wireless network and printers</li>
<li>Reimage and/or reinstall operating systems for laptops and Chromebooks</li>
<li>Install and/or troubleshoot applications as required</li>
<li>Assess and repair broken school technology equipment. This will often include documenting issues and managing shipments to/from repair or warranty locations</li>
<li>Dispose of or repurpose old hardware as required, including using approved E-Waste vendors</li>
<li>Support technology-enabled assessment administration</li>
<li>Support other technology setup and use on campus</li>
</ul>
<p><b>Communication &amp; Customer Service</b></p>
<ul>
<li>Coordinate with the Business Operations Manager (BOM) or equivalent staff upon arrival and departure at each campus</li>
<li>Submit a daily findings report via email to the Business Operations Manager before leaving the site; prompt the BOM to check the Technology Dashboard for updates.</li>
<li>Proactively communicate any pending technology issues with the BOM or equivalent staff.</li>
<li>Deliver superior customer service and build relationships with your schools and all others supported</li>
<li>Participate in regular check-ins with manager and other teammates as required, receiving close guidance and direction on the various aspects of the job</li>
<li>Use allocated time to learn and build your technical knowledge and skills through both in-person and online technical professional development trainings</li>
</ul>
<p><b>Other Duties As Assigned</b></p>
<ul>
<li>Participate in &ldquo;stretch projects&rdquo; to grow your knowledge and skills on topics such as single sign-on system deployment or cybersecurity work</li>
<li>Assist the IT Associates or management with specific tasks related to testing the network and replacing network hardware equipment when needed</li>
<li>Collaborate with the Technology Solutions team to support specific tasks involved in tech initiatives across the network as needed</li>
<li>Support on non-technical projects as needed</li>
</ul></div><h3 class="jobSectionHeader"><b>Qualifications</b></h3><div>
<p><b>
Technical Qualifications</b></p>
<ul>
<li>At least 15 months of full time and verifiable hands-on technical support experience and has shown a track record of successfully supporting over 1000+ devices daily</li>
<li>Has experience configuring from scratch a critical technology system (including Google Workspace, content filtering, asset management, telecommunications, etc) for a large organization (1000+ employees)</li>
<li>Has direct hands-on experience installing multiple enterprise network equipment, including firewalls, switches, wireless access points, backup batteries, and environmental monitoring from the ground up with little or no supervision</li>
<li>Can independently troubleshoot and successfully resolve all basic and common moderate technical issues without any additional support or guidance</li>
</ul>
<p><b>Other Qualifications</b></p>
<ul>
<li>Deep commitment to Rocketship&rsquo;s mission, and desire to have an impact in an innovative and high-performing organization. Passion for unleashing potential in all students is a core part of our culture, and a critical value of successful &ldquo;Rocketeers&rdquo; across all roles!</li>
<li>Commitment to being a team player, willing to ask for (and provide!) help</li>
<li>Willingness to &ldquo;roll up your sleeves&rdquo; and get work done on school sites</li>
Enthusiasm for working in a fast-paced, dynamic, and ever-changing environment <li>- with the ability to navigate occasional ambiguity</li>
<li>Problem-solving mindset</li>
<li>Willingness and excitement to learn and grow, both in your technical skills and more broadly. Willingness to both accept and give critical feedback.</li>
<li>Strong listening skills, and enjoyment of collaboration with teammates with diverse opinions and backgrounds</li>
<li>Willingness to help improve the team, our systems, and our processes</li>
<li>Ability to travel to your assigned schools in your region, and occasionally to other regions</li>
<li>Ability to communicate effectively in person, via videoconference, and via email</li>
</ul></div><div><div><b>Compensation:</b></div>
<div>Commensurate with qualifications and experience, plus excellent health and wellness benefits, 403b retirement plan, flexible spending account (FSA), and generous paid time off.</div></div><div></div><div><br>
<p>
The Senior IT Technician is a full time non-exempt role that is paid at an hourly rate. Non-exempt roles are eligible for overtime when the time is pre-approved by their manager.</p>
<p>
Compensation rate is commensurate with qualifications and experience. Role is eligible for benefits after 90 days, including excellent health and welfare benefits, 403b retirement plan, flexible spending account (FSA), and generous paid time off.</p>
</div><div>
<div><b>Physical Demands:</b></div>
<div>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk, hear, and communicate with both adults and children. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is frequently required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds and occasionally climb ladders. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is moderate to high.</div>
<div></div>
<div>Rocketship Public Schools provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Rocketship Public Schools complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.</div>
<div></div>
<div>Rocketship Public Schools expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Rocketship Public Schools&rsquo; employees to perform their expected job duties is absolutely not tolerated. Click here for our Sexual Harassment Policy. For questions, concerns, or complaints, please contact Human Resources.</div></div></div>

Senior IT Support Technician (Temp to Hire)

State of Washington

<div><div><div><h2 class="jobSectionHeader"><b>Description</b></h2></div>
<p></p><div><b>HMIS Help Desk Coordinator (COM 1)</b><br>
At the <b>Department of Commerce</b>, we&rsquo;re reimagining what&rsquo;s possible in government. We&rsquo;re builders, thinkers, and change-makers, working at the intersection of innovation, community, and impact. From unlocking critical funding to fueling inclusive economic growth, we&rsquo;re turning big ideas into real-world solutions that uplift people and places.<p>
Our agency&rsquo;s strength lies in the diversity of our workforce and the breadth of the lived experiences and perspectives employees bring to the work. We believe equity is not just a value but a practice, which is reflected in how we design programs, engage communities, and deliver outcomes. We foster a workplace culture where curiosity is encouraged, bold thinking is welcomed, and collaboration drives our impact.</p>
Let&rsquo;s build what&rsquo;s next, together.<br>
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The <b>Housing Division (HD)</b> partners with local governments, Tribes, housing authorities, nonprofits and other organizations to develop and preserve affordable housing, promote individual and family self-sufficiency, and reduce adult and youth homelessness.<br>
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The<b> Data &amp; Performance Unit (DPU)</b> within the Housing Division (HD) is responsible for large scale system-wide initiatives related to homelessness and housing data systems, analysis, research, evaluation, and technical assistance. DPU teams work to support communities by:<br>
<ul><li>Strengthening data collection methods</li><li>Safeguarding the privacy and security of protected data</li><li>Improving data quality and data literacy</li><li>Producing actionable and accessible analysis</li><li>Evaluating performance and disparities</li><li>Providing technical assistance to strengthen responses to homelessness and housing crisis</li></ul><br>
The <b>HMIS Help Desk Coordinator</b> is responsible for the Homeless Management Information System (HMIS) Help Desk Support, including responding to technical assistance calls, tickets and emails from the HMIS user community in Washington State, fielding data analysis requests from unit staff, and supporting the HMIS Team with other assignments as necessary.</div><p></p>
<div><h2 class="jobSectionHeader"><b>Duties</b></h2></div>
<div><div><b>HMIS Help Desk</b><br>
<b>Tasks include:</b><br>
<ul><li>Provides ongoing technical assistance to HMIS users by responding to support needs via phone, ticketing system, and email, ensuring timely troubleshooting and resolution of system-related issues. Communicates status and resolution to user regarding user reported issues.</li><li>Reports system outages and other anomalies to HMIS team members and HMIS user community in a timely manner.</li><li>Conducts research and preliminary analysis of user-reported issues with HMIS, and triages issues to appropriate team members if issue can&rsquo;t be resolved immediately.</li><li>Develops and maintains HMIS procedures, processes, manuals, resources materials or requirements and disseminates to all HMIS users. Collects data and assists in the evaluation of HMIS Help Desk support services for continuous process improvements.</li><li>Works with Commerce IT and the HMIS software vendor as needed to resolve system issues and ensure compliance with WaTech regulations.</li><li>Represents the department at local, state and regional meetings.</li></ul><br>
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Data quality, program evaluation and system administration</b><br>
<b>Tasks include:</b><br>
<ul><li>Runs regular reports for data quality, performance and system usage analysis (including common user errors) to help Data and Performance Unit staff monitor HMIS use by grantees.</li><li>Assist with system administration and configuration tasks.</li><li>Assists with technical reports consisting of HMIS data to HUD or other federal and state funders. This includes reports that Commerce is required to submit to the federal government to maintain funding, such as the Longitudinal Systems Analysis and the HUD Systems Performance Measures.</li><li>Assists unit staff to make decisions regarding performance and data collection to ensure the most meaningful use and analysis of HMIS data.</li></ul></div></div><br>
<div><h2 class="jobSectionHeader"><b>Qualifications</b></h2></div>
<p></p><div><div><b>Required Qualifications:</b><br>
<b>Four (4) years </b>of combined experiences and/or education as described below:<br>
<b>Experience </b>must include the following:<br>
<ul><li>Professional experience administering and/or providing technical assistance to users in Homeless Management Information Systems (HMIS) or a protected client data collection database.</li></ul></div><p><b>
Education </b>involves affordable housing, human or social services, data science, data analytics or related field. Qualifying education post High School or equivalent may be substituted year for year for experience.</p><p><b>
Lived experience</b> with housing instability and/or experience navigating and receiving services from public systems such as homeless and housing services systems, foster care, the criminal legal system, or behavioral health system will substitute for two years of formal education.</p><p>
o <b>What is lived experience?</b> Lived experience is relevant expertise derived from the accumulated personal life and professional experiences of an individual. Experience can be gained through life events, volunteer role/capacity, any experience gained outside of professional paid and unpaid experience, academic or a combination of experiences. The above-listed experience will demonstrate that a candidate possesses the necessary knowledge, skills, abilities, and competencies to successfully qualify for and perform the duties of the position.</p><p><b><br>
An equivalent combination of education and experience will be evaluated on a year-for-year basis. Some examples of this are, but not limited to:</b><br>
o Example 1: 4 years of professional experience<br>
o Example 2: 2 years of professional experience plus 2 years of formal education (college level coursework)<br>
o Example 3: 1 year of professional experience, 1 year of formal education (college level coursework) plus Lived experience.</p><div><b>
Required Position Competencies:</b><br>
<ul><li>Project Management: Plans, organizes, and manages projects to achieve objectives, including coordinating tasks, timelines, and stakeholders.</li><li>Technical Communication: Translates technical or complex information into accessible, user-friendly language for non-technical audiences.</li><li>Digital &amp; Technology Proficiency: Uses digital tools, databases, and software applications effectively, including advanced proficiency with the Microsoft Office Suite and web-based applications.</li><li>Interpersonal communication skills: excels at two-way communication, information sharing and gathering, ability to maintain confidentiality and sound judgement regarding confidentiality of specific communications and utilizing feedback.</li><li>Accountability: Meets commitments, works independently, accepts accountability, manages change, sets personal standards, and stays focused under pressure.</li><li>Customer service: Responds professionally to customer questions and complaints in a timely manner.</li><li>Integrity: Accountable for actions, maintains confidentiality, works with staff in a straightforward and honest manner.</li><li>Results focused: Sets and achieves targets, prioritizes task, creative problem solver.</li></ul></div><div><b>
Preferred/Desired Qualifications:</b><br>
<ul><li>Experience with Homeless Management Information System (HMIS), the federal Department of Housing and Urban Development&rsquo;s HDX (1.0 and 2.0) systems for reporting, and Sage for reporting performance data.</li><li>Knowledge of HMIS specifications and capabilities, for example HMIS data standards and various HMIS reporting specifications.</li></ul></div><b>
To be considered for this position, the following are needed:</b><ul><li>
A complete and detailed online application.</li><li>
A cover letter (enter online).</li><li>
At least three professional references (enter online).</li></ul><p>
For questions about this recruitment, please contact our recruitment team via email: comrecruitment@commerce.wa.gov - please reference the job number in your message.</p></div><p></p>
<div><h2 class="jobSectionHeader"><b>Supplemental Information</b></h2></div>
<div><p><b>Work from Anywhere in Washington State</b><br>
This position may be located anywhere within Washington State though occasional travel to a Commerce office building or in-state travel to attend events or meetings may be required. If selected, you will need to travel to pick up equipment and receive instruction. Many Commerce employees work remotely or have a hybrid schedule.<br>
<br>
This recruitment may be used to fill future vacancies over the next 60 days.<br>
<br>
Technical support is provided by NEOGOV, 855-524-5627 (can't log in, password or email issues, error messages). DES job seeker support may answer general questions regarding the recruiting system at careershelp@des.wa.gov.<br>
<br>
<b>Our Commitment to Equal Opportunity</b><br>
The Washington State Department of Commerce is an equal opportunity employer. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientation and gender identity diversity. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply. Persons needing accommodation in the application, testing, or interview process or this job announcement in an alternative format may email Human Resources at Human.Resources@commerce.wa.gov. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.<br>
<br>
Department of Commerce also offers a competitive benefits package including: medical and dental insurance benefits, retirement and deferred compensation plans, 11 paid holidays each year, 14-25 vacation days per year (depending on length of employment), 8 hours of sick leave per month (if full time employed), bereavement leave, an employee assistance program, as well as other benefits. Please see the Benefits Tab for more details.</p></div></div></div>

HMIS Help Desk Coordinator (COM 1)

Leidos

<div><p><b>Description</b>
</p><p>The Department of Homeland Security (DHS) has a continuing requirement for Homeland Enterprise Information Technology Secure Services &amp; Support (HEITS) for the continual operations and maintenance and evolution of the Homeland Secure Data Network (HSDN) and the Classified Local Area Network (C-LAN).</p><p></p><p>
Leidos is seeking a broadly experienced candidate to provide Tier 1 and 2 Desktop Support for multiple domains with users locally and remotely, with excellent communication skills and the ability to support VIP and VVIP customers. This position will work with Active Directory and Exchange to create/modify/terminate accounts, as well as troubleshoot workstations, printers, and other peripheral devices. Additional responsibilities include imaging, installing, and configuring workstations and troubleshooting Windows 10 and above and Microsoft Office suite for standard workstations and Secureview workstations. Candidates should be interested in learning new technology and providing support to the user community.</p><p></p><p>
Primary responsibilities will include:</p><ul><li><p>
Communicating and interfacing with customers and Leidos Site Lead on issues and daily tasking.</p></li><li><p>
Providing Tier 1 and 2 support for multiple domains with users locally and remotely.</p></li><li><p>
Working with Active Directory and Exchange to create, modify and terminate accounts.</p></li><li><p>
Troubleshooting workstations, printers, and other peripheral devices.</p></li><li><p>
Imaging, installing, and configuring workstations, including virtual machine operations.</p></li><li><p>
Troubleshooting Windows 10 and above, as well as Microsoft Office suite.</p></li><li><p>
Learning new technology and providing support to the user community as well as issuing and maintaining Public Key Infrastructure (PKI) tokens.</p></li><li><p>
Working with automated Help Desk tools such as Microsoft System Center, Remedy, and ServiceNow.</p></li><li><p>
Troubleshooting Citrix desktop virtualization environment and thin client.</p></li></ul><p></p><p>
Basic Qualifications</p><ul><li><p>
Bachelor&rsquo;s degree from an accredited college with 4-8 years of prior relevant experience or a Master&rsquo;s degree with 2-6 years of prior relevant experience will be considered.</p></li><li><p>
Strong problem solving and organizational skills and able to work in a professional environment.</p></li><li><p>
Strong communication skills, both written and verbal</p></li><li><p>
Clearance Requirement: TS/SCI</p></li></ul><p></p><p>
Preferred Qualifications</p><ul><li><p>
DHS or other government contract experience.</p></li><li><p>
Knowledge of HEITS processes.</p></li><li><p>
Comfortable discussing technical information with users and other support personnel.</p></li><li><p>
Ability to quickly learn new systems and IT concepts.</p></li><li><p>
Strong problem solving and decision making skills.</p></li><li><p>
Ability to work autonomously as well as an integral member of a team.</p></li></ul><p></p><p>
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo &mdash; because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 &mdash; and moving faster than anyone else dares.</p><h2 class="jobSectionHeader"><b>
Original Posting:</b></h2>
July 10, 2026<p></p><p><br>
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.</p><p></p><h2 class="jobSectionHeader"><b><br>
Pay Range:</b></h2>
Pay Range $73,450.00 - $132,775.00<p></p><p>
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.</p><p></p><p><b>
About Leidos</b></p><p></p><p>
Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.</p><p></p><p><b>
Pay and Benefits</b></p><p></p><p>
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.</p><p></p><p><b>
Securing Your Data</b></p><p></p><p>
Beware of fake employment opportunities using Leidos&rsquo; name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system &ndash; never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.</p><p>
If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.</p><p></p><p><b>
Commitment to Non-Discrimination</b></p><p></p><p>
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.</p></div>

Desktop Support Engineer

TLN Worldwide Enterprises Inc

<div>Description:
<p>
The CG Business Intelligence Systems Technical Training Specialist provides training, outreach, instructional design, and user support services in support of the U.S. Coast Guard's Business Intelligence Systems Program. This position is responsible for developing and delivering training programs, supporting end users, creating instructional materials, and promoting adoption of Coast Guard business intelligence, reporting, analytics, and data visualization tools throughout the organization.</p><p>
The Specialist works directly with military and civilian personnel at all levels of the Coast Guard, providing technical instruction, system support, communications assistance, and outreach activities that improve user proficiency and enhance mission effectiveness through data-driven decision making.</p><p>
The position requires independent performance of assigned duties, strong communication and presentation skills, and the flexibility to support a demanding nationwide travel schedule.</p><h2 class="jobSectionHeader"><b>
Key Responsibilities</b></h2><h3 class="jobSectionHeader"><b>
Technical Training Delivery</b></h3><ul><li>
Deliver instructor-led classroom training, virtual training sessions, workshops, webinars, and one-on-one support related to Coast Guard Business Intelligence Systems.</li><li>
Provide functional and technical instruction on business intelligence tools, reporting platforms, analytics capabilities, and data visualization solutions.</li><li>
Conduct targeted virtual support sessions using approved Coast Guard collaboration tools, including Microsoft Teams.</li><li>
Adapt training delivery methods to meet the needs of diverse user groups and mission requirements.</li></ul><h3 class="jobSectionHeader"><b>
User Support &amp; Outreach</b></h3><ul><li>
Provide direct support to Coast Guard personnel utilizing business intelligence systems and reporting tools.</li><li>
Assist users with troubleshooting system issues, understanding functionality, and maximizing system capabilities.</li><li>
Participate in outreach activities designed to increase awareness, adoption, and effective utilization of Coast Guard Business Intelligence Systems.</li><li>
Support stakeholder engagement efforts across Coast Guard operational and support commands.</li></ul><h3 class="jobSectionHeader"><b>
Curriculum Development &amp; Instructional Design</b></h3><ul><li>
Develop, update, and maintain training materials using the Instructional Systems Design (ISD) model.</li><li>
Create and maintain:
<ul><li>Student guides</li>
<li>Instructor lesson plans</li>
<li>Job aids</li>
<li>Quick reference guides</li>
<li>Training presentations</li>
<li>Standard operating procedures</li>
<li>User support documentation</li>
</ul></li><li>Ensure all instructional materials remain current and aligned with system updates and organizational requirements.</li></ul><h3 class="jobSectionHeader"><b>
Data Visualization &amp; Analytics Support</b></h3><ul><li>
Develop educational materials supporting enterprise data visualization and analytics initiatives.</li><li>
Assist users in understanding and applying business intelligence concepts, dashboards, reports, and performance metrics.</li><li>
Promote best practices for data analysis, reporting, and information sharing.</li><li>
Support training efforts related to Coast Guard analytics and reporting platforms.</li></ul><h3 class="jobSectionHeader"><b>
Communications &amp; Knowledge Management</b></h3><ul><li>
Assist with development and maintenance of communications materials supporting Business Intelligence Systems initiatives.</li><li>
Support management of SharePoint content, training resources, and outreach materials.</li><li>
Participate in meetings, working groups, demonstrations, and stakeholder engagement events.</li><li>
Prepare meeting summaries, recommendations, and supporting documentation when required.</li></ul><h3 class="jobSectionHeader"><b>
Travel &amp; Field Support</b></h3><ul><li>
Travel extensively to Coast Guard locations nationwide to conduct training and outreach activities.</li><li>
Coordinate and support on-site workshops, classroom instruction, and user engagement sessions.</li><li>
Maintain flexibility to support changing travel schedules and operational requirements.</li><li>
Represent the Coast Guard Business Intelligence Systems Program in a professional manner during field engagements.</li></ul>
Requirements:
<ul><li>Bachelor's degree from an accredited college or university.</li><li>
Minimum three (3) years of professional experience.</li><li>
Experience in training, public speaking, classroom instruction, facilitation, or teaching.</li><li>
Demonstrated ability to independently perform all assigned duties and responsibilities.</li><li>
Experience interacting with customers, stakeholders, or users in a professional environment.</li></ul><h2 class="jobSectionHeader"><b>
Required Skills</b></h2><ul><li>
Strong public speaking and presentation skills.</li><li>
Excellent verbal and written communication abilities.</li><li>
Strong analytical and problem-solving skills.</li><li>
Ability to communicate effectively with all levels of military and civilian personnel.</li><li>
Proficiency with Microsoft Office Suite, including:
<ul><li>Microsoft Word</li>
<li>Microsoft Excel</li>
<li>Microsoft PowerPoint</li>
<li>Microsoft Outlook</li>
<li>Microsoft Teams</li>
</ul></li><li>Strong organizational and time-management skills.</li><li>
Ability to manage multiple projects and priorities simultaneously.</li><li>
Flexibility to support a dynamic and demanding travel schedule.</li><li>
Ability to work independently with minimal supervision.</li></ul><h2 class="jobSectionHeader"><b>
Preferred Qualifications</b></h2><ul><li>
Experience supporting U.S. Coast Guard, Department of Homeland Security, Department of Defense, or other federal agencies.</li><li>
Familiarity with business intelligence, reporting, analytics, and data visualization platforms.</li><li>
Experience with IBM Cognos, Qlik, Power BI, Tableau, or similar technologies.</li><li>
Experience developing training curricula and instructional materials.</li><li>
Familiarity with SharePoint and enterprise collaboration tools.</li><li>
Experience supporting organizational change management, user adoption initiatives, or enterprise software implementations.</li></ul></div>

Technical Training Specialist – Business Intelligence Systems - US Coast Guard

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Technical Training Specialist – Business Intelligence Systems - US Coast Guard