clinical nurse coordinator acute inpatient

case manager

call center representative Jobs in Houston

call center representative

clinical nurse coordinator acute inpatient Jobs in Houston

bilingual call center representative Jobs in Houston

bilingual call center representative

call center - member care agent Jobs in Houston

call center - member care agent

call center nurse contact center

Texas Children's Hospital

<div><p>We&rsquo;re looking for a Call Center Nurse Contact, someone who&rsquo;s ready to grow with our company. In this position, you&rsquo;ll facilitate callers' access to appropriate levels of care by assessing needs, offering clinical options, referring to health care providers, and providing services and community resources, using evidence-based protocols. You'll also educate the patient/family/caregiver when appropriate regarding immediate and interim care advice and preventive behaviors.
</p><p><b>Think you&rsquo;ve got what it takes?
</b></p><p>Job Duties &amp; Responsibilities
</p><ul><li>Uses appropriate evidence-based assessment, complex interviewing techniques, and instruments related to ambulatory care nursing to collect pertinent patient, family, or population‑specific data
</li><li>Collects subjective and objective health status data from multiple sources, including patients, caregivers, members of the healthcare team, document records, and other relevant sources
</li><li>Prioritizes data collection activities based on the patient&rsquo;s, group&rsquo;s, or population&rsquo;s immediate health needs or the nurse&rsquo;s judgment of anticipated patient needs
</li><li>Synthesizes available data, information, and nursing knowledge relevant to the presenting health situation to identify patterns and variances
</li><li>Prioritizes collected data and information based on the patient&rsquo;s or population&rsquo;s condition and preferences, the situation, and/or anticipated needs
</li><li>Documents collected information and data in a retrievable, understandable, and readable format
</li><li>Develops individualized telehealth plans for patients seeking care for health promotion or health‑related situational problems
</li><li>Identifies critical and crisis call situations
</li><li>De‑escalates patient, parent, or caregiver interactions to obtain necessary information and establishes a trusting, caring relationship with the caller
</li><li>Prioritizes interventions and implements the plan of care in partnership with the patient, family, caregivers, and other healthcare professionals in a timely manner
</li><li>Orients patients, families, and caregivers to services, access to care, and available resources
</li><li>Uses health teaching methods and approaches appropriate to the situation that recognize the individual patient&rsquo;s age, gender, race, ethnicity, diversity, and cultural norms
</li><li>Demonstrates a commitment to continuous lifelong learning and education for self and others
</li><li>Within 24 business hours, follows up on 10% of calls (or as directed by leadership) that were referred to a higher level of care
</li>Conducts peer audits of triage call documentation on a quarterly basis<br>
<li>
</li></ul><p></p><p>Skills &amp; Requirements
</p><ul><li>Bachelor's degree in nursing or associate's degree in nursing with acceptance or current enrollment in a BSN program and a signed agreement. An associate degree in a related field accepted by the Texas Board of Nursing for the purposes of obtaining and maintaining an RN license also qualifies or Technical Diploma in Nursing With acceptance or current enrollment in a BSN program and a signed agreement (see comments below) or Other Equivalent Qualifications Must be currently enrolled in a nursing bridge program working toward an MSN Verified BSN equivalent or a signed agreement is required.
</li><li>Registered Nurse (RN) License Issued by the Texas Board of Nursing or through the Nurse Licensure Compact (NLC) required
</li><li>Basic Life Support (BLS) Certification, issued by the American Heart Association (AHA) required
</li><li>2 years of professional nursing experience in Telehealth practice or pediatric emergency medicine, critical care, home health, or ambulatory clinical settings required</li></ul></div>

Call Center Nurse Contact Center

Harris Health

<div><div><div><div><div><h2 class="jobSectionHeader"><b>Job Details</b></h2>
<div><div><div>Career area</div>
<div>Allied Health</div>
</div><div><div>Position Type</div>
<div>Full Time</div>
</div><div><div>Pay</div>
<div>$20.87 - $25.42</div>
</div><div><div>Location</div>
<div>Ben Taub Hospital, Houston, TX 77030, United States</div>
</div><div><div>Job ID</div>
<div>179255</div>
</div></div><div><div><div><p>
</p><div><ul><li>Facebook
</li><li>X
</li><li>LinkedIn
</li><li>Email</li></ul></div></div><br>
</div></div></div></div></div></div><p></p><div><div><div><div><p>Harris Health System is the public healthcare safety-net provider established in 1966 to serve the residents of Harris County, Texas. As an essential healthcare system, Harris Health champions better health for the entire community, with a focus on low-income uninsured and underinsured patients, through acute and primary care, wellness, disease management and population health services. Ben Taub Hospital (Level 1 Trauma Center) and Lyndon B. Johnson Hospital (Level 3 Trauma Center) anchor Harris Health's robust network of 39 clinics, health centers, specialty locations and virtual (telemedicine) technology. Harris Health is among an elite list of health systems in the U.S. achieving Magnet&reg; nursing excellence designation for its hospitals, the prestigious National Committee for Quality Assurance designation for its patient-centered clinics and health centers and its strong partnership with nationally recognized physician faculty, residents and researchers from Baylor College of Medicine; McGovern Medical School at The University of Texas Health Science Center at Houston (UTHealth); The University of Texas MD Anderson Cancer Center; and the Tilman J. Fertitta Family College of Medicine at the University of Houston.</p></div><div><div>
Job Summary<br>
<br>
The Patient Care Assistant II (PCA II) is accountable for supporting patient care activities, under the supervision of a registered nurse, on inpatient nursing units. The PCA II works closely with the charge nurse and staff nurses to assure patient care needs are met. The PCA II performs patient care activities, as delegated, and adheres to patient safety measures. The PCA II is proficient in the performance of basic patient care activities, medical terminology, communication, organizational, and computer skills. The PCA II demonstrates and role models personal and professional effectiveness.<br>
<br>
Minimum Qualifications<br>
<br>
Education:
<br>
High School diploma or GED plus technical skills/training appropriate to the specialty area.<br>
<br>
Licenses &amp; Certifications:
<br>
<ul><li>Certified Nurse Assistant or Certified Medical Assistant or Emergency Medical Technician-Basic; Nursing students actively attending an accredited nursing program are exempt of certification requirement provided a satisfactory completion of first clinical/foundations course.</li><li>Basic Life Support from a hospital-based American Heart Association (AHA) approved program.</li><li>Aggression Management certification within 90 days of hire</li><li>EKG, and/or Phlebotomy competency validation required, as applicable to specialty area within 6 months of hire.</li><li>Other certificates as required by unit/service/clinic.</li></ul><br>
Work Experience: Two (2) years related clinical experience (experience in nursing program clinical rotations is applicable)<br>
<br>
Communication Skills: Above Average Verbal Communication (Heavy Public Contact)<br>
<br>
Proficiencies: Personal Computer, MS Word, Typing
<br>
<br>
Job Attributes<br>
<br>
Knowledge/Skills/Abilities: Medical Terms<br>
<br>
Work Schedule: Weekends, Holidays, Flexible</div></div></div></div></div></div>

Patient Care Assistant II - Ben Taub - MedSurg 6A FT/Night

Perdue Brandon Fielder Collins & Mott, LLP

<div>
 <strong>
  Perdue Brandon Fielder Collins &amp; Mott, LLP
 </strong>
 in
 <strong>
  Houston TX
 </strong>
 is seeking to hire enthusiastic
 <strong>
  full-time Call Center Representatives
 </strong>
 to resolve delinquent accounts using outstanding communication and customer service skills. The typical work schedule in our Collection Center is
 <strong>
  Monday - Friday, 8:30 am - 5:00 pm
 </strong>
 . Are you a high-energy problem-solver who enjoys helping others? If so, read on!
 <br/>
 <br/>
 We pay our Call Center Representatives a competitive wage of
 <strong>
  $16.00/hour.
 </strong>
 We also offer exceptional benefits including
 <strong>
  medical, vision, dental, life insurance, long-term disability, short-term disability, a generous paid time off (PTO) policy, paid holidays, an HSA, an annual bonus, and room for growth
 </strong>
 . If this sounds like the right opportunity for you, apply today!
 <br/>
 <br/>
 <strong>
  About Perdue Brandon Fielder Collins &amp; Mott Llp
  <br/>
  <br/>
 </strong>
 Perdue Brandon Fielder Collins &amp; Mott LLP (PBFCM) is one of the oldest and largest law firms in Texas focused on government collection matters. We represent many types of governmental entities school districts cities counties hospital districts appraisal districts special districts, courts and toll road authorities. Our experienced team handles a wide variety of government collection issues such as delinquent tax matters and fine and fee collections.
 <br/>
 <br/>
 At PBFCM, we offer our employees a
 <strong>
  professional, yet casual team-based environment
 </strong>
 where we work together to accomplish our goals. Our management's open-door policy encourages employees to have a voice and shows that their opinions matter to our success as a company. We
 <strong>
  value and reward hard work
 </strong>
 which is why we offer
 <strong>
  competitive compensation, excellent benefits, and opportunities for advancement
 </strong>
 .
 <br/>
 <br/>
 <strong>
  A DAY IN THE LIFE OF A CALL CENTER REPRESENTATIVE
  <br/>
  <br/>
 </strong>
 As a Call Center Representative, you are the first point of contact for our company and are sure to provide superb customer service. You spend most of your day on the phone handling incoming and outgoing calls. With great attention to detail, you research accounts to determine contact information for individuals and businesses. Utilizing computer-based systems, you document all actions taken on accounts. Your positive attitude and hard work are essential to helping us accomplish our company-wide goals and ensure that individual tasks are completed. You thrive in our fast-paced team environment and get great satisfaction out of contributing to our continued success by meeting weekly and monthly production objectives.
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High school diploma or equivalent
  </li>
  <li>
   Previous office experience
  </li>
  <li>
   Proficiency in Microsoft Office
   <br/>
   <br/>
  </li>
 </ul>
 Customer service experience is preferred. Experience in a law office, collections environment, or tax office is a plus! Are you punctual and dependable? Can you work well in a team environment? Do you have strong written and verbal communication skills? Do you enjoy talking on the phone and understand good phone etiquette? Are you attentive to detail? Are you organized and able to meet deadlines, work under pressure, and prioritize tasks? Can you effectively multitask? If so, you may be perfect for this position!
 <br/>
 <br/>
 <strong>
  ARE YOU READY TO JOIN OUR TEAM?
  <br/>
  <br/>
 </strong>
 If you are great on the phone, have fantastic customer service skills, and feel that you would be right for this position, fill out our initial
 <strong>
  3-minute, mobile-friendly application
 </strong>
 . We look forward to meeting you!
 <br/>
 <br/>
 Location: 77008
 <br/>
 <br/>
 <strong>
  <em>
   Job Posted by ApplicantPro
  </em>
 </strong>
</div>


Call Center Representative

IQVIA

<div>Houston, United States of America | Full time | Home-based | R1537654</div>
<br><div><div><b>Bi-lingual Pharmacy Support Call Center Representative</b><br>
<i>Contract Remote Role &ndash; Location (Open to Remote US)</i></div><div>
As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma, medical device and diagnostic companies get their therapies to the people who need them. We help customers gain insight and access to their markets and ultimately demonstrate their product&rsquo;s value to payers, physicians, and patients. A significant part of our business is providing patient support programs on the behalf of our customers. With the right experience, you can help provide support to patients in need of available therapies.</div><div>
IQVIA has the world&rsquo;s largest Commercial Sales &amp; Medical Solutions (CSMS) organization dedicated to the launch and marketing of pharmaceutical and medical products. With a focus on providing talent for patient support, field/inside sales, medical device support, clinical support, and medical affairs our CSMS division has 10,000+ field professionals in more than 30 countries addressing physician and patient needs.</div><div>
We are excited to announce that currently we are looking for a 100% remote (work from home&mdash;WFH) contract <b>Pharmacy Support Call Center Representative </b>to join our team. In this position, you will provide payment assistance solutions such as co-pay cards or vouchers. The <b>Pharmacy Support Call Center Representative </b>is primarily responsible for fielding requests such as: card activation, program eligibility, explanation of program benefit and explanation/troubleshooting of submission rejection. This role will be a contract role with IQVIA managed by an external agency, with the opportunity to be converted to an IQVIA full-time employee.</div><div><b>
Role Purpose:</b></div><ul><li>
Primary Call Center contact for patients, pharmacies and medical professionals utilizing an Opus Health program. Call Center Representatives are responsible for fielding requests such as: card activation, program eligibility, explanation of program benefit and explanation/troubleshooting of submission rejection.</li></ul><div><b>
Job Responsibilities:</b></div><ul><li>
Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center</li><li>
Quickly assess the user's issue and provides first level support for problem resolution</li><li>
Document information specific to the resolution and escalate unresolved issues expeditiously to the appropriate area</li><li>
Recognize operational challenges and suggest recommendations to management, as necessary</li><li>
Ability to work 40 hours per week under moderate supervision</li><li>
Multiple shifts available:</li></ul><h3 class="jobSectionHeader"><b>
8:00 am - 5:00 pm EST
</b></h3><h3 class="jobSectionHeader"><b>9:00 am &ndash; 6:00 pm EST</b></h3><h3 class="jobSectionHeader"><b>
10:00am &ndash; 7:00pm EST</b></h3><h3 class="jobSectionHeader"><b>
11:00 am &ndash; 8:00pm EST</b></h3><div><b>
Minimum Education &amp; Experience:</b></div><ul><li>
High School Diploma or equivalent</li><li>
Pharmacy Technician experience required</li><li>
HIPAA certified</li><li>
Call center experience required (3+ years preferred)</li><li>
Experience in medical claim processing is a plus</li><li>
Bi-lingual (English/Spanish)</li></ul><div><b>
The pay range for this role is $18.00 per hour. To be eligible for this position, you must reside in the same country where the job is located.</b></div><div><b>
IQVIA</b> is an Equal Opportunity Employer. We cultivate a diverse corporate culture across the 100+ countries where we operate, celebrating and rewarding teamwork and inclusiveness. By embracing our differences, we create innovative solutions that are good for IQVIA, our clients, and the advancement of healthcare everywhere. This role will be a contract role with IQVIA managed by an external agency, with the opportunity to be converted to an IQVIA full-time employee.</div><div>
#LI-CES</div><div>
#LI-Remote</div><div>
#LI-DNP</div><div>
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com</div><div>
IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe</div><div>
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.</div>
The potential base pay range for this role is $18.00 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.</div>

Bi-lingual Pharmacy Tech Support/Call Center Rep (Work from Home)

Advanced Asthma & Allergy Center

<p><b>Advanced Asthma &amp; Allergy Center </b><br/><b>3914 Gramercy, Suite A, Houston Tx 77025</b></p><p><b>Ph: 713-888-0881 Fax 713-888-0891</b></p><p>Advanced Asthma &amp; Allergy Center is looking for a full time Certified Physician Assistant (PA) or Nurse Practitioner (NP) to work in an established allergy practice located in the heart of Houston.</p><p>The candidate will function as an advanced practitioner for adult and pediatric patients in all aspects of allergy, asthma and immunology care under the supervision of a licensed Allergist.</p><p>The candidate must be a graduate from an accredited program and be licensed to practice in the state of Texas. While allergy experience is preferred it is not required.</p><p>To prioritize your work life balance, the work week is Mon-Thur and a half day on Friday. You also get a 1.5 hour lunch break. We have only one location so you won&rsquo;t have to drive to different clinics. Pay scale $91K-$110K for this full time position. If interested please send CV to ccollaco1@yahoo.com or call the clinic at 713-888-0881</p><p>Job Type: Full-time</p><p>Pay: $105,000.00 - $120,000.00 per year</p><p>Medical Specialty:</p><ul><li>Allergy &amp; Immunology</li></ul><p>License/Certification:</p><ul><li>Texas License (Required)</li></ul><p>Ability to Commute:</p><ul><li>Houston, TX 77025 (Required)</li></ul><p>Ability to Relocate:</p><ul><li>Houston, TX 77025: Relocate before starting work (Required)</li></ul><p>Job-related location requirement:</p><ul><li>Candidates must be within a 25-mile radius.</li></ul><p>Work Location: In person</p>

Certified Nurse Practitioner/ Physician Assistant

Ivy Rehab Network

<div><p><b>State of Location:</b></p>
Texas<p></p><p><b>
Position Summary:</b></p><p></p>
At Ivy Rehab, we're &quot;All About the People&quot;! As a Patient Engagement Advocate (Healthcare Call Center Representative), you will play a crucial role in our mission to help enable people to live their lives to the fullest.<p></p><p>
Join Ivy Rehab&rsquo;s dedicated team where you&rsquo;re not just an employee, but a valued teammate! Together, we provide world-class care in physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. Our culture promotes authenticity, inclusion, growth, community, and a passion for exceptional care for every patient.</p><p></p><p><b>
Job Description:</b></p><p></p><div><div><div><div><div><p><b>
Assignment: </b>Temporary (90-Day Assignment) with Opportunity to Become Permanent
</p></div><div><p><b>Schedule:</b> Full-Time Hours (40 hours per week); must be available Mon-Fri 7am-7pm EST</p></div></div></div><div></div><p>
We are currently seeking a talented individual for a temporary position, with the potential for permanent placement based on performance and business needs. This role offers the chance to prove your skills and make a lasting impact within our team.<br>
<br>
The<b> Patient Engagement Advocate </b>(Healthcare Call Center Representative) works within a Patient Engagement Center that helps promote overall health and well-being. In this multi-channel (IB/OB phone, email, chat) contact center, position interacts with physical therapy patients to help them get access to the care they need. Supports geographically distributed physical therapy clinics by delivering a &ldquo;local&rdquo; patient experience. Ability to interact efficiently and put patients at ease will be key to maximizing relationships and help accelerate patient growth on behalf of our physical therapy clinics. Identify, create and adhere to processes and protocols which serve to optimize our relationships with the clinic staffs including front desk and clinicians.</p></div><p></p><div><p><b><br>
Your responsibilities will include:</b></p></div><div><ul><li><p>
Effectively listen and address patient needs to convert an inquiry to a booked appointment, while also achieving high patient satisfaction scores.</p></li></ul></div><div><ul><li><p>
Engage with patients in an empathetic and caring way that puts their needs first. This is particularly important if someone is in pain or frightened. Demonstrating a caring attitude will go a long way towards providing reassurance and comfort to ensure the patient&rsquo;s needs are handled with care.</p></li></ul></div><div><ul><li><p>
Leverage technology and knowledge base content modules to provide an experience that &ldquo;feels local&rdquo; from giving pinpoint directions, to sharing information about a specific provider or clinic. Avoid &ldquo;us vs them&rdquo; approach and demonstrate an inclusive &ldquo;we&rdquo; mentality.</p></li></ul></div><div><ul><li><p>
Collaborate and provide feedback to the marketing, operations, and technical teams as well as clinic staff to implement ongoing improvements which revolve around enhancing the patient experience.</p></li></ul></div><div><ul><li><p>
Collaborate with your supervisors and peers to identify and quickly resolve issues, recommend new approaches to strive for best practices.</p></li></ul></div><div><ul><li><p>
Work with patients if a clinic does not have enough near-term availability to offer them alternatives at other nearby clinics.</p></li></ul></div><div><ul><li><p>
Effectively inform and educate patients on insurance and about our financing/payment plan options.</p></li></ul></div><div><ul><li><p>
Properly set expectations with our patients in terms of what they can expect at their appointment and any other details that will facilitate a positive experience.</p></li></ul></div><div><ul><li><p>
Follow protocols for information capture and effectively categorize and disposition interactions in an accurate manner. This will enable accurate data analysis and result in feedback to our clinics or support services staff that is designed to improve the patient experience and accelerate growth.</p></li></ul></div></div><div><div><ul><li><p>
Achieve Key Performance Indicators: efficient handle time, productivity in terms of number of calls handled, conversion rates, patient satisfaction scores, accurate info capture, schedule adherence, etc.</p></li></ul></div><div><ul><li><p>
May work in other channels such as outbound, email, chat, etc.</p></li></ul></div><div><ul><li><p>
Perform other duties as assigned.</p></li></ul></div><p></p><div><p><b><br>
To excel in this role, you should </b><b>possess</b><b>:</b></p></div><div><ul><li><p>
High School/GED or equivalent; College degree is preferable</p></li></ul></div><div><ul><li><p>
Minimum 2-3 years customer support experience and at least 1 year inbound contact center experience required including experience multi-tasking across multiple systems/apps</p></li><li><p>
Minimum of 1-2 years in a sales-oriented role, with a preference for candidates with experience in a call center or telesales environment.</p></li><li><p>
Minimum Internet speeds of 10 Mbps upload and 150 Mbps download; Latency &lt;50 ms; and Packet Loss &lt;2%</p></li><li><p>
Preferred typing aptitude of 50-70 WPM.</p></li></ul></div><div><ul><li><p>
Experience working in positions where success is measured by meeting Key Performance Indicators (KPIs)</p></li></ul></div><div><ul><li><p>
Demonstrated tenure in previous positions of at least 2-3 years</p></li></ul></div><div><ul><li><p>
Must have a dedicated, quiet workspace at home (with a door) to work without distractions</p></li></ul></div><div><ul><li><p>
Must be able to provide a reliable high-speed internet connection for remote work</p></li></ul></div><div><ul><li><p>
Excellent verbal and written communication skills and the ability to effectively engage with patients</p></li></ul></div><div><ul><li><p>
Strong verbal communicator (very clear enunciation, ability to influence/persuade/engage, embody passionate spirit of helping people get the care they need)</p></li></ul></div><div><ul><li><p>
Attention to detail</p></li></ul></div><div><ul><li><p>
Ability to work in a fast-paced environment</p></li></ul></div><div><ul><li><p>
Must be technically savvy, with demonstrated experience working with multiple systems and apps</p></li></ul></div><p></p><div><p><b>
We welcome you to apply if you </b><b>hold</b><b> the following attributes:</b></p></div><div><ul><li><p>
Good listener</p></li></ul></div><div><ul><li><p>
Collaborative and team player</p></li></ul></div></div><div><div><ul><li><p>
Ability to display caring attitude and be empathetic</p></li></ul></div><div><ul><li><p>
Multi-task-carry on engaging conversation while following proper protocols for information capture</p></li></ul></div><div><ul><li><p>
Receptivity to coaching as well as understanding your strengths and opportunities for development</p></li></ul></div><p></p><div><p><b><br>
Why choose Ivy</b><b>?</b></p></div><div><ul><li><p><b>
Best Employer:</b> A prestigious honor to be recognized by Modern Healthcare, signifying excellence in our industry and providing an outstanding workplace culture.</p></li></ul></div><div><ul><li><p><b>
Exceeding Expectations:</b> Deliver best-in-class care and witness exceptional patient outcomes.</p></li></ul></div><div><ul><li><p><b>
Exceptional Partnerships: </b>Collaborate with leaders like Hospital for Special Surgery (HSS) and educational partners for continuous learning.</p></li></ul></div><div><ul><li><p><b>
Empowering Values:</b> Live by values that prioritize teamwork, growth, and serving others.</p></li></ul><p></p><p><i>
#LI-remote</i></p><p><i>
#LI-ST1</i></p></div></div><p></p><p><i>
We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process. Actual salaries depend on a variety of factors, including experience, specialty, education, and organizational need. Any listed salary range or contractual rate does not include bonuses/incentive, differential pay, or other forms of compensation or benefits.</i></p><p></p><p>
ivyrehab.com</p></div><p></p>

Healthcare Call Center Representative (Temp-to-Perm)

Syneos Health Commercial Solutions

<div><p><b>Description</b>
</p><p><b>You&rsquo;re a proactive problem-solver and have the ability to make customers feel like your friend.</b></p><p>
In this role, you will be responsible for providing inbound customer support in a virtual pharmaceutical contact center environment. Support is provided, but not limited to, patients, caregivers, healthcare providers, and healthcare clinic personnel.</p><p><b>
You will</b>:</p><ul><li>
Provide timely and accurate responses to inbound calls, emails, and other communications from customers</li><li>
Build rapport and establish positive relationships with patients by actively listening, empathizing, and demonstrating a strong understanding of their needs and concerns</li><li>
Identify and resolve patient issues or escalate to appropriate internal teams as needed</li><li>
Maintain detailed and accurate records of patient interactions and transactions in our contact center software system</li><li>
Adhere to all relevant policies, procedures, and regulations related to pharmaceutical contact center operations, including data privacy and security requirements</li></ul><p><b>
Essential Requirements:</b></p><ul><li>
High school diploma or equivalent</li><li>
Bilingual (English/Spanish)</li><li>
1-3 years&rsquo; experience in customer service, call center operations or related fields</li><li>
Strong verbal and written communication skills, with the ability to communicate complex information clearly and effectively to diverse audiences</li></ul><p><b>
Desired Requirements:</b></p><ul><li>
Bachelor&rsquo;s degree</li><li>
Experience in the pharmaceutical or healthcare industry</li><li>
Willingness to work flexible hours, as needed</li></ul><p>
At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn&rsquo;t align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.</p><p><b>
Why Syneos Health?</b> Here, the work is challenging, and the pace is exhilarating. By joining one of our commercial teams, you&rsquo;re empowered to succeed with the support, resources, and autonomy that you need. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities. Syneos Health has launched more sales teams in the last 5 years across all major therapeutic areas than the top 25 pharma companies combined. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Experience the thrill of knowing that your everyday efforts are contributing to improving patients&rsquo; lives around the world.</p><p>
Work Here Matters Everywhere | How are you inspired to change lives?</p><p><i>
Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)</i></p><p>
Syneos Health has a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Syneos Health customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Syneos Health and maintain compliance with these requirements.
<br>
At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position will include a competitive compensation package, Health benefits to include Medical, Dental and Vision, Company match 401k, flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements.</p><p>
7485</p><p><br>
400002491</p></div>

Bilingual Virtual Patient Support Specialist

Explore 431+ Call center nurse contact center in Houston this May. Find roles across top companies and apply now to boost your career.