customer service representative

contact representative (call center) Jobs in Indianapolis

contact representative (call center)

customer care representative ii Jobs in Indianapolis

customer care representative ii

customer service representative (flexible working hours) Jobs in Indianapolis

work from home - customer service representative Jobs in Indianapolis

call center representative

Extract Wellness LLC

We are currently seeking a dedicated and professional Call Center Representative to join our team. As the first point of contact for our customers, you will play a crucial role in providing an exceptional service experience, offering product information, and resolving customer enquiries with efficiency and care. Responsibilities: * Manage a high volume of inbound customer calls and emails in a timely and professional manner. * Provide accurate, valid, and complete information by using the right methods and tools. * Assist customers with placing orders, managing their accounts, and tracking shipments. * Identify and assess customers’ needs to achieve satisfaction and build sustainable relationships of trust through open and interactive communication. * Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution. * Maintain comprehensive records of customer interactions, transactions, comments, and complaints within our CRM system. * Work collaboratively with other team members and departments to ensure a seamless customer journey. * Stay current with product knowledge and company promotions to provide the best possible service. Qualifications: * Proven experience in a customer support or call centre role is essential. * Exceptional verbal and written communication skills, with a professional telephone manner. * Strong listening and problem-solving abilities. * Proficiency in using CRM systems and other standard office software. * Ability to multi-task, prioritise, and manage time effectively in a fast-paced environment. * A genuine passion for helping customers and delivering outstanding service. * Experience or a keen interest in the wellness or natural products industry would be an advantage. Benefits: * A competitive hourly wage of **$20 - $30 USD**. * Opportunities for professional growth and development within a growing company. * A supportive and positive team-oriented work environment. * Generous employee discounts on our premium wellness products.

Call Center Representative

Robert Half

<div>
 
 We are looking for a Customer Service Representative to support our nation's veteran members and callers with professionalism, patience, and care in Indianapolis, Indiana. This contract opportunity with permanent potential is ideal for someone who enjoys helping others, handling questions efficiently, and delivering a positive service experience in every interaction. In this role, you will contribute to a non-profit organization dedicated to serving veterans, their families, and the broader community while ensuring each inquiry is handled accurately and respectfully.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 &bull; Respond to incoming customer inquiries by phone and other communication channels with courtesy, empathy, and clear follow-up.
 
 
 &bull; Use several systems and applications at the same time to access records, update information, and complete service tasks efficiently.
 
 
 &bull; Investigate customer concerns, identify practical solutions, and route more complex matters to the appropriate team when necessary.
 
 
 &bull; Enter and maintain customer information with a high level of accuracy while documenting interactions according to established procedures.
 
 
 &bull; Apply current policies and adapt quickly to updated workflows, changing priorities, and new tools as business needs evolve.
 
 
 &bull; Work closely with coworkers and supervisors to maintain strong service levels and support a cooperative team environment.
 
 
 &bull; De-escalate challenging conversations through active listening, professionalism, and solution-focused communication.
 
 
 &bull; Maintain dependable attendance and adhere to scheduled shifts to ensure consistent coverage for customers.
 
 
 
 
 Requirements:
 
 
 
 
 &bull; Must have prior experience in call center support or a similar inbound calling customer-facing role.
 
 
 
 &bull; Strong verbal and written communication skills with the ability to listen carefully and respond professionally.
 
 
 &bull; Comfort navigating multiple computer systems, screens, and applications in a fast-paced environment.
 
 
 &bull; Solid data entry skills with close attention to detail and accuracy.
 
 
 &bull; Working knowledge of basic office tools, including Microsoft Word and Microsoft Excel.
 
 
 &bull; Good judgment in resolving issues, troubleshooting concerns, and determining when escalation is needed.
 
 
 &bull; Reliable attendance, punctuality, and a consistent commitment to team and customer support.
 
 
 TalentMatch
 
 &reg;
 
 
 
 
 Robert Half is the world&rsquo;s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
 
 
 
 
 Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
 
 
 
 
 All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
 
 
 
 
 &copy; 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking &ldquo;Apply Now,&rdquo; you&rsquo;re agreeing to Robert Half&rsquo;s Terms of Use and Privacy Notice.
 
</div>

Customer Service Representative

Elevance health inc

Job Overview Elevance Health Inc. is a leading health organisation committed to improving lives and communities and making healthcare simpler. We are currently seeking an experienced and dedicated Customer Care Representative II to join our team. This full-time role, based in our office in Indianapolis, Indiana, United States, is a fantastic opportunity for a professional who is passionate about delivering outstanding customer service. As a key member of our team, you will be responsible for handling complex customer enquiries and ensuring a seamless, positive experience for our members. Responsibilities  <ul><li>Serve as a primary point of contact for members, handling enquiries and issues via telephone, email, and digital channels with a high degree of professionalism.</li><li>Provide accurate, comprehensive, and timely information regarding our services, policies, and procedures.</li><li>Analyse and resolve customer concerns, taking ownership of issues from initial contact through to resolution.</li><li>Maintain precise and detailed records of all customer interactions and transactions in our CRM system.</li><li>Escalate complex or unresolved cases to senior team members or other departments as appropriate.</li><li>Adhere strictly to company guidelines and data protection regulations to ensure customer confidentiality and security.</li><li>Contribute to team goals by meeting and exceeding performance metrics for quality, efficiency, and customer satisfaction.</li><li>Proactively identify opportunities to improve processes and enhance the customer experience.</li></ul> Qualifications  <ul><li>Proven experience in a customer-facing role, ideally within a call centre or the healthcare sector.</li><li>Exceptional verbal and written communication skills with a clear, professional, and empathetic telephone manner.</li><li>Strong problem-solving abilities and a talent for de-escalating challenging situations.</li><li>Excellent organisational skills, with the ability to prioritise tasks and manage time effectively.</li><li>Proficiency in using Microsoft Office Suite and experience with CRM software.</li><li>A resilient and positive attitude, with a genuine commitment to helping others.</li><li>Ability to work effectively both independently and as part of a collaborative team.</li></ul> Benefits  <ul><li>A competitive hourly wage of $25.00 - $40.00 USD per hour.</li><li>Comprehensive health and wellness benefits.</li><li>Opportunities for continuous professional development and career progression.</li><li>A supportive, inclusive, and dynamic work environment.</li><li>Generous paid time off and holiday allowance.</li></ul>

Customer Care Representative II

Sani-Bright

Join the Sani-Bright Team as a Customer Service Specialist/Dispatcher!https://careers.hirebus.com/jobs/bd487c4a-bc38-481d-9e71-1fb414e45039Are you ready to ignite your career with a dynamic role that puts your exceptional organizational, client service, and computer skills to the test? Look no further! We're on the hunt for a top-notch Customer Service Specialist to join our team and take your talents to the next level.Position Highlights:As our Customer Service Specialist, you'll be the driving force behind the exceptional customer service at Sani-Bright Carpet Cleaning.What You&rsquo;ll Be Doing:<ul><li>Effectively manage incoming calls, texts, and emails</li><li>Identify and assess customers&rsquo; needs to achieve satisfaction</li><li>Build sustainable relationships of trust through open and interactive communication</li><li>Provide accurate, valid, and complete information by using the right methods/tools</li><li>Meet personal/team sales targets and call handling quotas</li><li>Schedule &amp; communicate with technicians to meet customer requirements</li><li>Assign jobs based on priority to the available workforce</li><li>Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution</li><li>Serve and assist walk-in customers at our area rug check-in counter</li><li>Keep records of customer interactions, process customer accounts, and file documents</li><li>Follow communication procedures, guidelines, and policies</li><li>Go the extra mile to engage customers</li></ul>What We Offer:<ul><li>A vibrant and energetic work environment.</li><li>Expert, on-going customer service training &amp; coaching support to keep you at the top of your game.</li><li>The chance to be the go-to expert for high-end customer service.</li><li>Opportunities for personal and professional growth.</li><li>Competitive compensation, bonuses, and benefits.</li><li>The satisfaction of knowing you're a key player in our team&rsquo;s success.</li></ul>Requirements to Shine:<ul><li>A magnetic phone presence and a customer-service superpower.</li><li>Preferably, 2 years previous experience working as a CSR or Dispatcher.</li><li>Juggling multiple tasks with grace is your forte.</li><li>Ability to work 1 Saturday each month.</li><li>You have the charisma to present and sell our outstanding services.</li><li>Typing at the speed of light&mdash;50 words per minute or more.</li><li>Additional computer experience preferred (familiar with modern Microsoft (excel, outlook, word, etc) and Customer Record systems (for example: Quickbooks, ServiceTitan, etc.) on Windows PC)</li><li>Self-motivated and ready to rock.</li><li>Eligible to work in the United States.</li><li>A clean record (pass a background check and drug screen).</li><li>Dress to impress in smart casual attire.</li></ul>If you're up for this thrilling challenge and ready to make a real impact, don't miss your chance to be our next Customer Service Specialist! Apply today and embark on a journey that will redefine your career path. Join Sani-Bright and become a vital part of our customer-centric service business!Apply here: https://careers.hirebus.com/jobs/bd487c4a-bc38-481d-9e71-1fb414e45039Job Type: Full-timePay: $43,000.00 - $50,000.00 per yearBenefits:<ul><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Customer Service Representative / Dispatcher - Join The Best In Indy!!!

Relevant Industrial

<div>Description: 
This is a Materials Coordinator position that is responsible for coordinating and expediting the flow of materials, parts, and assemblies according to production and shipping schedules.
Position Responsibilities
The Material Coordination position responsible for order processing, shipping, inbound material, after hours support, inventory control, maintaining clean warehouse work areas, packaging materials, equipment maintenance, mail postage, and Service support. The position plays a key role in internal and external customer service in regards to inbound and outbound material.
Responsibilities include but are not limited to:<ul><li>Processing all sales order shipments in an efficient and timely manner. A timely manner is within 24 hours of receipt of pick ticket or item receipt from on inbound purchase order.</li><li>Verifying the quantity and the description of the material being shipped matches what is printed on the packing slip</li><li>Ensure all credit card orders are processed before material is shipped</li><li>Ensuring that all product and material is shipped to the correct address</li><li>Responsible for international shipments (inbound and outbound), including preparing packing lists, bills of lading, commercial invoices, and all other required paperwork; arranging and coordinating shipments with carriers; prepares import/export documents and packaging goods in accordance with established procedures and guidelines</li><li>May need to calculate value of duties and tariffs due on transported goods</li><li>Familiar with standard concepts, practices, and procedures related to import/export shipments</li><li>Processing all receipt of goods in an efficient and timely manner. A timely manner is within 24 hours of delivery of material.</li><li>Verifying the quantity and the description of the material being received matches what is printed on the packing slip.</li><li>Advise purchasing of product returns for credit and any discrepancies in shipments for Purchase Orders.</li><li>Providing configuration support prior to shipment</li><li>Assist in managing the Will Call shelf by advising the Inside Sales representative if an order is left on the shelf for more than 5 days.</li><li>Call couriers for pickup as needed, i.e. Hot Shot Delivery, FedEx, DHL, UPS, Freight Lines, etc.</li><li>Ensure all inbound material is promptly and correctly routed, i.e. inbound purchases for orders vs. stock, inbound repairs, parts that should be routed to EPG, office materials.</li><li>Assist in handling of customer sales returns. Inspect returned items for condition and advise if credit can be issued.</li><li>Must support after hours emergency calls as needed</li><li>Run mail through postage and drop outgoing mail in the mailbox on a daily basis</li><li>Ensure all work areas are clean and organized including: work stations, packaging area, stock area, dock area, and warehouse staging areas. Areas are to be completely swept and all debris picked up and properly disposed each day. Boxes that cannot be re-used should be thrown away and empty all trash containers into the outside garbage bin as needed.</li><li>Order appropriate amount of shipping and office supplies as needed</li><li>Make sure that boxes, peanuts, crimped brown paper, foam, and other type of packing that can be re-used are neatly organized, stacked, and not allowed to fall on the floor</li><li>Shipping equipment such as: postage machine, shipping manifest equipment, computer and packing slip printer, Instapak machine and table should be kept clean and in good working order.</li><li>Perform cycle counts on a routine basis as directed by management</li><li>Research and resolve discrepancies related to inventory</li><li>Assist with annual physical inventory counts</li><li>Report inventory discrepancies to management for review and / or adjustment.</li><li>Identify and correct any unsafe conditions in the work environment</li><li>Any other duties as assigned by management</li></ul>
Requirements: 
Position Requirements<ul><li>High School Diploma or equivalent</li><li>Computer literate and proficiency in Windows, E-mail, and an Order Management System.</li><li>Ability to use Microsoft Word and Excel is a plus</li><li>Ability to use common office equipment: phone, calculator, PC, etc.</li><li>Self-starter that takes an initiative to get the job done, go beyond tasks that are routine, and with little or no direct supervision</li><li>Excellent communication skills both verbal and written with Customers, Vendors, and Relevant Solutions personnel</li><li>Desire to provide the highest level of customer service</li><li>Ability to cross-train into other value add activities</li><li>Must be able to prioritize work and keep accurate and detailed records</li><li>Must have effective analytical, organizational and problem solving skills</li><li>Ability to follow complex instructions and operating procedures</li></ul>
Physical Requirements<ul><li>Medium work: Exerting up to 50 pounds of force occasionally and/or up to 25 pounds of force constantly to move material for inbound and outbound shipping as well as into inventory.</li><li>Must be able to use dollies and pallet jacks to safely move heavy material when required</li><li>Must be able safely drive a forklift to load and unload trucks or move material around in the warehouse (training to be provided onsite)</li><li>Must be able to use and maintain Instapak Machine (training to be provided onsite)</li><li>Must have good visual acuity</li></ul></div>

Material Coordinator

New Wave Home Solutions

<div>Residential HVAC Installer
Pay: $29.00 &ndash; $36.00 hourly
Schedule: Monday&ndash;Friday, 8:00 AM &ndash; 5:00 PM
Build Your Career with a Company That Keeps It Simple
At New Wave Home Solutions, we focus on doing installs the right way with clean work, solid processes, and a team that supports each other. We're a locally owned residential HVAC company that prioritizes consistency, training, and giving installers a stable place to grow their careers.
Why Installers Like Working Here<ul><li>
$29&ndash;$36/hour based on experience</li><li>
No on-call. No weekends.</li><li>
Performance bonuses + spiffs</li><li>
Take-home company vehicle + tablet</li><li>
70% employer-paid medical, dental, vision insurance</li><li>
AFLAC options (disability, life, etc.)</li><li>
Paid holidays + Paid Time Off</li><li>
NATE certification reimbursement</li><li>
Ongoing training and supplier support</li></ul>
The Day-to-Day<ul><li>
Install residential HVAC systems (changeouts, replacements)</li><li>
Assist with light commercial installs as needed</li><li>
Follow job specs, layouts, and safety standards</li><li>
Keep job sites clean and organized</li><li>
Communicate professionally with homeowners</li><li>
Ensure quality installs and proper system startup</li></ul>
Qualifications<ul><li>
2+ years of HVAC install experience</li><li>
EPA Universal Certification</li><li>
Valid driver's license with clean record</li><li>
Ability to lift 50+ lbs and work in field conditions</li><li>
Strong work ethic and reliability</li></ul>
Preferred Qualifications<ul><li>
New construction experience</li><li>
NATE Certification (or willingness to obtain)</li></ul>
This is a stable install role with consistent hours, strong pay, and no on-call rotation. You'll be part of a company that values doing the job right and gives you the tools, structure, and support to succeed long-term. If you're ready to take the next step in your HVAC career, apply today.</div>

HVAC Installer

E2i, Inc.

<div>E2i is a small systems integrator that has specialized in automation, validation, informatics, control panel design, and fabrication for the last 36 years. Our mantra is Quality People. Quality Results. At E2i, self-growth is at the basis of many decisions. 
Working as a systems integrator, you will have the opportunity to diversify your talents within a variety of manufacturing industries (pharmaceutical, food &amp; beverage, automotive, etc). E2i promotes personal and professional growth through the usage of our Team Member Investment Program and Promotion Plan; each fosters continued growth throughout your career with E2i. When it comes to team member feedback, they have made it clear when asked what do they like the most about E2i. It is our people. Every face has a name and every name has a story. 
We are growing and have many opportunities available that might suit your interests. 
Snapshot of Position:
<ul>
<li>Provide automation support and troubleshooting for formulation areas. Assist in the implementation of change controls for process improvements and bug fixes as needed</li></ul> 


Location:
<ul>
<li>Primary Location: At downtown Indianapolis, IN pharmaceutical client with the possibility to support clients at other locations</li></ul> 


What E2i Will Provide You:
<ul>
<li>Paid time off, holidays, and volunteer time off</li>
<li>Comprehensive benefits package including health, dental, vision, life, and critical care insurance</li>
<li>Simple IRA offering with company match and 1:1 financial counseling with a Certified Financial Planner</li>
<li>Reimbursements for continuing education, professional memberships, and training</li></ul> 


Your Role&rsquo;s Responsibilities:
<ul>
<li>Building good relationships with customers</li>
<li>Designing, implementing, and supporting PLC, HMI, and SCADA software for control systems and equipment</li>
<li>Designing, implementing, and supporting electrical hardware systems</li>
<li>Understanding manufacturing processes and process instrumentation</li>
<li>Investigating and solving complex problems</li>
<li>Demonstrating solid rapport with clients, peers, and supervisors</li>
<li>Addressing on-call requests as needed</li>
<li>Being a self-starter that can work both independently and in team-based project environments</li>
</ul><ul><li>Remaining a minimum of 80% billable with leadership and sales assistance</li></ul> 

What You Need for this Position:
<ul>
<li>Bachelor&rsquo;s degree in Electrical Engineering, Computer Engineering, or related engineering field</li>
<li>3-5 years of experience in process controls engineering or automation engineering</li>
<li>3-5 years of experience in programming/developing/configuring PLC, HMI, DCS, and SCADA software for control systems (experience with Rockwell, FactoryTalk View SE/ME; iFix, DeltaV, PlantPAx, PCS7, Siemens, or Wonderware is a plus)</li>
</ul><ul><li>Ability to support Manufacturing Execution Systems (MES)
</li><li>Ability to read piping and instrumentation diagrams (P&amp;ID)</li>
<li>Ability to address on-call requests as needed</li></ul> 


Want more information? Apply now and speak to a team member about this opportunity! 
controls automation scada plc dcs hmi rockwell MES P&amp;ID process engineer electrical</div>

Controls Engineer II

Explore 27+ Call center representative in Indianapolis this August. Find roles across top companies and apply now to boost your career.