administrative assistant - customer service operations 22141

case manager, registered nurse - fully remote

customer service agent, cross functional (part-time)

administrative assistant - customer service operations 22141 Jobs in Boise

arena security i

call center service advocate i - remote Jobs in Boise

call center service advocate i - remote

case manager, registered nurse - fully remote Jobs in Boise

customer service agent, cross functional (part-time) Jobs in Boise

call center service advocate i remote

Oak Street Health, part of CVS Health

<div><p>We&rsquo;re building a world of health around every individual &mdash; shaping a more connected, convenient and compassionate health experience. At CVS Health&reg;, you&rsquo;ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger &ndash; helping to simplify health care one person, one family and one community at a time.</p><p></p><p><b>
Company:</b> Oak Street Health</p><p></p><p><b>
Title:</b> Contact Center Service Advocate I</p><p></p><p><b>
Location:</b> Remote</p><p></p><p><b>
Role Description:</b><br>
<br>
The CC (Contact Center) Service Advocate helps us meet the goal of successfully managing comprehensive care and providing an unmatched patient experience for all Oak Street Health patients. The CC Service Advocate is responsible for providing exceptional customer service by scheduling patient appointments efficiently and accurately. This role involves handling inbound and outbound calls, managing appointment schedules, and ensuring an unmatched patient experience.</p><p><b><br>
Core Responsibilities:</b></p><ul><li><b>
Appointment Scheduling:</b> Handle inbound and outbound calls to schedule, reschedule, and cancel patient appointments.</li><li><b>
Customer Interaction:</b> Provide courteous and professional service to patients, addressing their inquiries and concerns.</li><li><b>
Data Entry:</b> Accurately enter patient information and appointment details into the scheduling system.</li><li><b>
Communication:</b> Communicate appointment details and any necessary instructions to patients clearly and effectively.</li><li><b>
Problem Resolution:</b> Address and resolve any scheduling conflicts or issues promptly.</li><li><b>
Collaboration:</b> Work closely with medical staff and other departments to ensure smooth scheduling operations.</li><li><b>
Follow-Up:</b> Conduct follow-up calls to confirm appointments and provide reminders to patients.</li><li><b>
Documentation:</b> Maintain accurate records of all interactions and transactions with patients.</li><li>
Other duties or special projects as assigned.</li></ul><p></p><p><b>
Working Conditions:</b></p><ul><li><b>
Environment:</b> Remote office setting with a focus on phone-based interactions.</li><li><b>
Hours:</b> Assigned schedules of 40 hours per week; schedule assignments vary based on business needs. The Service Excellence Contact Center is open 24/7; some schedules may include one weekend shift.</li></ul><p><b>
Remote Work Requirements:</b></p><ul><li>
Proficient PC skills, computer literacy, basic Google Suite skills, and ability to navigate systems</li><li>
Prior remote work experience</li><li>
Ability to obtain high-speed internet and hardwire equipment to router/modem</li><li>
Distraction-free and private remote work environment required as well as reliable dependent care during working hours</li><li>
Ability to provide own transportation for instances where on-site support is required for employees located within 50 miles of a physical OSH location/center<ul><li>
https://www.oakstreethealth.com/locations</li><li>
Call center/home office locations: Downers Grove, IL; Chicago, IL; Charlotte, NC</li></ul></li><li>
Ability to participate in classroom-style remote training sessions</li><li>
An understanding of the high level of conscientiousness, professionalism, and reliability that is required in a remote work environment</li></ul><p></p><p><b>
Career Development Opportunities:</b></p><p>
The career path from CC Service Advocate I to CC Service Advocate II includes:</p><ul><li>
A minimum tenure of 6 months in the CC Service Advocate I role</li><li>
Consistently demonstrates strong problem-solving abilities, effective communication, and a thorough understanding of customer needs</li><li>
Demonstration of a strong desire to learn and grow in their role</li><li>
Meet &ldquo;Exceptional&rdquo; performance metrics for a minimum of 3 consecutive months (targets are subject to change with 30-day advance notice) for all job skills:<ul><li>
Average Handle Time</li><li>
Unavailable time</li><li>
Quality Metrics</li><li>
Schedule Adherence (adhering to your assigned work schedule set by Workforce Management based on business needs [shift arrival and departure times, and assigned lunch/break times])</li></ul></li><li>
Demonstrate proven reliability and satisfactory attendance</li></ul><p>
The progression path from CC Service Advocate Level I, Level II, and Level III positions within the Service Excellence Contact Center is a structured path that encourages advocates to widen their knowledge base, take on more responsibility, demonstrate expertise, and reward team members for their proven success and dedication. Each role level builds upon the skills learned in the previous one, with the ultimate goal of enabling advocates to provide superior support and contribute to the overall success of the contact center.</p><p></p><p><b>
What are we looking for?</b></p><p></p><ul><li>
High School diploma or equivalent required, some undergraduate education preferred</li><li>
1 year of customer service experience, call center environment experience preferred</li><li>
A flexible and positive attitude</li><li>
A friendly and nurturing attitude toward our patient population of older adults</li><li>
Experience with EMR (Electronic Medical Record) documentation preferred</li><li>
Ability to multitask, prioritize, and manage time effectively</li><li>
Outstanding phone demeanor and etiquette</li><li>
High level of integrity</li><li>
Proficient PC skills, including basic Microsoft Excel skills</li><li>
Spanish, Mandarin, Cantonese, or Polish speakers preferred</li><li>
US work authorization</li></ul><p></p><p><b>
Anticipated Weekly Hours</b></p>
40<p></p><p><b>
Time Type</b></p>
Full time<p></p><p><b>
Pay Range</b></p><p>
The typical pay range for this role is:</p><p></p>
$17.00 - $34.15<p></p><p>
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.</p><p><br>
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.</p><p></p><p><b>
Great benefits for great people</b></p><p></p><p>
We take pride in our comprehensive and competitive mix of pay and benefits &ndash; investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:</p><ul><li><p><b>
Affordable medical plan options,</b> a <b>401(k) plan </b>(including matching company contributions), and an <b>employee stock purchase plan</b>.</p></li><li><p><b>
No-cost programs for all colleagues </b>including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.</p></li><li><p><b>
Benefit solutions that address the different needs and preferences of our colleagues</b> including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.</p></li></ul><p></p><p>
For more information, visit https://jobs.cvshealth.com/us/en/benefits</p><p></p>
This job does not have an application deadline, as CVS Health accepts applications on an ongoing basis.<p></p><p>
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.</p></div>

Call Center Service Advocate I - Remote

US Department of Veterans Affairs

Senior Social Worker -Suicide Prevention Coordinator

Calm Waters Counseling

<p>Calm Waters Counseling is healthcare facility that focuses on helping people manage mental, emotional and physical stress through counseling, case management and CBRS services. Our goal is to help individuals discover freedom, be transformed, and take their lives and relationships to the next level!</p><p>We are looking for a Case Manager/CBRS provider to enhance the quality of client management and maximize satisfaction. The successful candidate will have an understanding of managing client cases.</p><p>Provider duties include assessing, planning, implementing, monitoring and evaluating actions required to meet the client&rsquo;s health and human services needed out in the community.</p><p><b>Responsibilities</b></p><ul><li>Coordinate and provide care that is safe, timely, effective, efficient, equitable, and client-centered</li><li>Handle case assignments, draft treatment plans, review case progress and determine case closure</li><li>Help clients achieve wellness and autonomy</li><li>Facilitate multiple care aspects (case coordination, information sharing, etc)</li><li>Help clients make informed decisions by acting as their advocate regarding their clinical status and treatment options</li><li>Develop effective working relations and cooperate with medical team throughout the entire case management process</li><li>Coordinate care with social services, health and governmental agencies</li><li>Initiate regular interactions with clients to keep track of their progress and to ensure satisfaction</li><li>Record case information, complete accurately all necessary forms and produce statistical reports</li><li>Promote quality and cost-effective interventions and outcomes</li><li>Assess and address motivational and psychosocial issues</li><li>Adhere to professional standards as outlined by protocols, rules and regulations as addressed in the Social Work Code of Ethics</li></ul><p><b>Skills</b></p><ul><li>Proven working experience as a case manager</li><li>Excellent knowledge of case management principles</li><li>Effective communication skills</li><li>Excellent organizational and time management skills</li><li>Familiarity with professional and technical emerging knowledge</li><li>Problem solving skills and ability to multi-task</li><li>Compassionate with teamwork skills</li><li>Bachelor's degree in related healthcare/mental health field Required</li></ul><p><i><b>Calm Waters Counseling Employee Benefits</b></i><i>:</i></p><ul><li><b>Employee Benefits are currently being updated. Please inquire about benefits for more information</b></li></ul><p>Job Types: Full-time, Part-time</p><p>Pay: $21.25 - $23.00 per hour</p><p>Benefits:</p><ul><li>Flexible schedule</li><li>Paid time off</li></ul><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Ability to Commute:</p><ul><li>Boise, ID 83705 (Required)</li></ul><p>Work Location: Hybrid remote in Boise, ID 83705</p>

Case Manager / CBRS Provider

Trinity Health

<b>Employment Type:</b><br>
Full time
<br><br>
<b>Shift:</b><br>
12 Hour Day Shift
<br><br>
<b>Description:</b><br>
<b>POSITION SUMMARY& HIGHLIGHTS:</b><br>
Saint Alphonsus Regional Medical Center in Boise is looking to hire a Certified Nursing Assistant/Nursing Assistant/Nurse Apprentice to join our incredible nursing team.
<br><br>
This position is on our Telemetry floor located at our Regional Medical Center off I-184 and Curtis Rd. The Boise Telemetry department serves a patient population ranging 16 years of age to 100+ years who primarily have cardiac conditions, non-hemorrhagic stroke conditions, or rapid responses from other departments within the hospital. This department is unique because it operates as a progressive care unit rather than a 'med-surg' unit. This team serves approximately 650 patients monthly. A typical colleague schedule consists of working three 12-hour shifts. Working for this department means working in a fast-paced environment that often hires candidates who are hoping to advance their career.
<br><br>
<b>Schedule:</b> 7:00am-7:30pm, varied days
<br><br>
<b>WHAT YOU WILL DO:</b><br>
<ul>
<li>You will support clinical staff at the unit level by performing clerical, receptionist and patient service coordination.</li>
<li>You will perform various nursing care services and related non-professional services necessary in caring for the personal needs and comfort of patients, as those of the Certified Nursing Assistant (CNA) or Unlicensed Assistive Personnel (UAP) under the direction and supervision of the licensed nurse.</li>
</ul>
<b>MINIMUM QUALIFICATIONS:</b><br>
<ul>
<li>Certified Nursing Assistant Certification issued by the State of Idaho OR maintain a current Nurse Apprentice application on file with the Idaho State Board of Nursing OR complete the Trinity Health Nursing Assistant Program required</li>
<li>Basic Life Support for Healthcare providers certification from either AHA, ARC or the Military Training Network is required at hire in all units, unless currently certified in ACLS and/or PALS as defined in the SAHS Certification Crosswalk.</li>
<li>Six months Certified Nursing Assistant experience in an acute care setting preferred.</li>
<li>Demonstrates knowledge and skills to competently care for all assigned age groups (Neonate, Child, Adolescent, Adult, and Geriatric as applicable).</li>
</ul>
<b>HIGHLIGHTS AND BENEFITS:</b><br>
When Saint Alphonsus takes care of you, you can take better care of our patients. We foster personal and professional growth and offer opportunities that empower our colleagues to develop their careers. Our belief in work-life balance compliments the natural beauty, diverse landscapes, and outdoor recreation lifestyle that is unique to Idaho and Oregon.
<br><br>
<ul>
<li>We offer market-competitive pay, generous PTO, and multiple options for comprehensive benefits that begin on day one.</li>
<li>Benefits for your future include retirement planning and matching, college savings plans for your family, and multiple life insurance plans that can change as your needs develop.</li>
<li>We are proud to offer Employee Assistance Programs, tuition reimbursement, and educational opportunities to help you learn and grow.</li>
</ul>
Visit www.saintalphonsus.org/careers to learn more!
<br><br>
<b>MINISTRY/FACILITY INFORMATION:</b><br>
Saint Alphonsus Health System is a faith-based ministry and not-for-profit health system serving Idaho, Oregon, and northern Nevada communities. The health system boasts 4 hospitals, 609 licensed beds, and 73 clinic locations. Through innovative technologies, compassionate staff, and healing environments, Saint Alphonsus' goal is to improve the health and well-being of people by emphasizing care that is patient-centered, physician-led, innovative, and community-based.
<br><br>
<ul>
<li>Top 15 Health Systems in the country by IBM Watson Health;</li>
<li>The region’s most advanced Trauma Center (Level II);</li>
<li>Commission on Cancer Accredited Program through demonstrating an uncompromising commitment to improving patient survival and quality of life.</li>
</ul>
Our Commitment
<br><br>
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

CNA/Nursing Assistant/Nurse Apprentice - Telemetry - Full-Time Days

<b>Employment Type:</b><br>
Part time
<br><br>
<b>Shift:</b><br>
12 Hour Night Shift
<br><br>
<b>Description:</b><br>
<b>POSITION SUMMARY& HIGHLIGHTS:</b><br>
Saint Alphonsus Regional Medical Center in Boise is looking to hire a Certified Nursing Assistant/Nursing Assistant/Nurse Apprentice to join our incredible nursing team.
<br><br>
This position is in our Clinical Float Pool located at our Regional Medical Center off I-184 and Curtis Rd. This position requires someone who has a "can-do" attitude and is a natural problem solver. We're looking for someone who can learn quickly and loves to take on a new challenge every day! You'll be supporting almost every area of the hospital, so the ability to be flexible and teachable will take you far in this position.
<br><br>
<b>WHAT YOU WILL DO:</b><br>
<ul>
<li>You will support clinical staff at the unit level by performing clerical, receptionist and patient service coordination.</li>
<li>You will perform various nursing care services and related non-professional services necessary in caring for the personal needs and comfort of patients, as those of the Certified Nursing Assistant (CNA) or Unlicensed Assistive Personnel (UAP) under the direction and supervision of the licensed nurse.</li>
</ul>
<b>MINIMUM QUALIFICATIONS:</b><br>
<ul>
<li>Certified Nursing Assistant Certification issued by the State of Idaho OR maintain a current Nurse Apprentice application on file with the Idaho State Board of Nursing OR complete the Trinity Health Nursing Assistant Program required</li>
<li>Basic Life Support for Healthcare providers certification from either AHA, ARC or the Military Training Network is required at hire in all units, unless currently certified in ACLS and/or PALS as defined in the SAHS Certification Crosswalk.</li>
<li>Six months Certified Nursing Assistant experience in an acute care setting preferred.</li>
<li>Demonstrates knowledge and skills to competently care for all assigned age groups (Neonate, Child, Adolescent, Adult, and Geriatric as applicable).</li>
</ul>
<b>HIGHLIGHTS AND BENEFITS:</b><br>
When Saint Alphonsus takes care of you, you can take better care of our patients. We foster personal and professional growth and offer opportunities that empower our colleagues to develop their careers. Our belief in work-life balance compliments the natural beauty, diverse landscapes, and outdoor recreation lifestyle that is unique to Idaho and Oregon.
<br><br>
<ul>
<li>We offer market-competitive pay, generous PTO, and multiple options for comprehensive benefits that begin on day one.</li>
<li>Benefits for your future include retirement planning and matching, college savings plans for your family, and multiple life insurance plans that can change as your needs develop.</li>
<li>We are proud to offer Employee Assistance Programs, tuition reimbursement, and educational opportunities to help you learn and grow.</li>
</ul>
Visitwww.saintalphonsus.org/careers to learn more!
<br><br>
<b>MINISTRY/FACILITY INFORMATION:</b><br>
Saint Alphonsus Health System is a faith-based ministry and not-for-profit health system serving Idaho, Oregon, and northern Nevada communities. The health system boasts 4 hospitals, 609 licensed beds, and 73 clinic locations. Through innovative technologies, compassionate staff, and healing environments, Saint Alphonsus' goal is to improve the health and well-being of people by emphasizing care that is patient-centered, physician-led, innovative, and community-based.
<br><br>
<ul>
<li>Top 15 Health Systems in the country by IBM Watson Health;</li>
<li>The region’s most advanced Trauma Center (Level II);</li>
<li>Commission on Cancer Accredited Program through demonstrating an uncompromising commitment to improving patient survival and quality of life.</li>
</ul>
Our Commitment
<br><br>
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

CNA/Nursing Assistant/Nurse Apprentice - Float Pool PRN Nights

<b>Employment Type:</b><br>
Full time
<br><br>
<b>Shift:</b><br>
Day Shift
<br><br>
<b>Description:</b><br>
At Saint Alphonsus Health System, we are looking for people who are living out their calling. We want you to be passionate about coming to work, and challenged to achieve your potential. Living by these virtues, we pride ourselves on exceptional service and the highest quality of care.
<br><br>
TheOrthopedic Trauma clinic is looking for a passionate and personableMedical Assistant to work at our cliniclocated on our Boise Regional Medical Center campus.
<br><br>
<b>Position Summary& Highlights:</b><br>
<ul>
<li>As an MA in the Orthopedics Trauma clinic, you will be supporting our Orthopedic Trauma surgeons, PAs, and APPs and work with other MAs and RNs.</li>
<li>***Please make sure you meet our minimum requirements before applying (see below). CNA and EMT certifications will not count towards an MA certification.***</li>
<li>Orthopedic trauma is a subspecialty within orthopedics that focuses on treating patients after trauma to the body which results in injury to the bones, tendons, muscles, or ligaments. Orthopedic Trauma surgeons are often called fracture specialists. While general orthopedic surgeons can manage a wide variety of fractures, there are patients that benefit from treatment by an orthopedic surgeon who specializes in traumatic injuries.</li>
<li>Patients who experience trauma involving multiple broken bones, compound fractures (bone comes through the skin), fractures that were previously treated but have become infected or mal-aligned or fractures that never heal can benefit most from this type of specialized care.</li>
<li>Our surgeons specialize in this unique area of orthopedics, work closely with our other specialists in foot and ankle, hand, spine, sports, or joint reconstruction, and sometimes will co-manage patients’ care with these other surgeons. They often work closely with our Saint Alphonsus Trauma team, which includes emergency medicine physicians and general surgery trauma specialists.</li>
</ul>
<b>What You Will Do:</b><br>
<ul>
<li>In addition to the typical MA duties, such as rooming, vitals, and medication review, you will also assist with surgery scheduling, prior authorizations, MRI authorizations, suture removals, and potentially casting and cast removal.</li>
<li>An ideal candidate would have an interest in sports medicine and orthopedics, is a quick learner, has an easy going personality, and is a flexible team player willing to jump in on whatever is needed to be done.</li>
</ul>
<b>Work Schedule:</b><br>
This position will work Monday – Friday, typically 8:00am – 5:00pm.
<br><br>
<b>Location:</b><br>
6165 W. Emerald St. Boise, near the Regional Medical Center campus (I-184 and Curtis Road).
<br><br>
<b>Learn more about Orthopedic Trauma at Saint Alphonsus:</b><br>
https://www.saintalphonsus.org/specialty/orthopedic-care/trauma-and-fracture-clinic
<br><br>
<b>Minimum Qualifications:</b><br>
<ul>
<li>High School Diploma or equivalent requiredat hire.</li>
<li>MA certification required within 90 days of hire from one of the following Saint Alphonsus approved agencies:</li>
<li>American Association of Medical Assistants (CMA)</li>
<li>American Medical Technologists (RMA)</li>
<li>National Healthcare Association (CCMA)</li>
<li>National Center for Competency Testing (NCMA)</li>
<li>National Association of Health Professionals (NRCMA)</li>
<li>American Medical Certification Association (CMAC)</li>
<li>National Phlebotomy Certification Examination (NPCE MA)</li>
<li>New Graduates: 1) MA certificate of completion required from an accredited program or school. 2) Completion of either a100-hour MA externship or6 months MA experience in lieu of the externship hourseven with MA certification.</li>
<li>Medical Assistant with Experience: 1 Year of MA experience ORCurrent MA Certification OR obtain or renew certification within 90 days from hire from approved credentialing agencies listed above.</li>
<li>Basic Life Support for Healthcare providers certification from either AHA, ARC or the Military Training Network is requiredat hire.</li>
<li>*EMT and CNA certifications will not count towards an MA certification. Obtaining the MA certification typically requires completing an MA Program or working as a Medical Assistant for at least 1 year. See each of the credentialing organization sites for additional details. EMT and CNA certifications will not count towards an MA certification.</li>
</ul>
Highlights and Benefits
<br><br>
When Saint Alphonsus takes care of you, you can take better care of our patients. We foster personal and professional growth and offer opportunities that empower our colleagues to develop their careers. Our belief in work-life balance compliments the natural beauty, diverse landscapes, and outdoor recreation lifestyle that is unique to Idaho and Oregon.
<br><br>
<ul>
<li>We offer market-competitive pay, generous PTO, and multiple options for comprehensive benefits that begin on day one.</li>
<li>Benefits for your future include retirement planning and matching, college savings plans for your family, and multiple life insurance plans that can change as your needs develop.</li>
<li>We are proud to offer Employee Assistance Programs, tuition reimbursement, and educational opportunities to help you learn and grow.</li>
</ul>
Visitwww.saintalphonsus.org/careers to learn more!
<br><br>
<b>Saint Alphonsus Facility Information:</b><br>
Saint Alphonsus Health System is a faith-based ministry and not-for-profit health system serving Idaho, Oregon, and northern Nevada communities. The health system boasts 4 hospitals, 609 licensed beds, and 73 clinic locations. Through innovative technologies, compassionate staff, and healing environments, Saint Alphonsus' goal is to improve the health and well-being of people by emphasizing care that is patient-centered, physician-led, innovative, and community-based.
<br><br>
<ul>
<li>Forbes America's Best Large Employers 2025;</li>
<li>Forbes America's Best Employers for Healthcare Professionals 2025;</li>
<li>Top 15 Health Systems in the country by IBM Watson Health;</li>
<li>The region’s most advanced Trauma Center (Level II);</li>
<li>Commission on Cancer Accredited Program through demonstrating an uncompromising commitment to improving patient survival and quality of life.</li>
</ul>
Our Commitment
<br><br>
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

MA Boise Orthopedic Trauma Clinic Full-Time Days

The Car Park, LLC

<div><p><b>Schedule:</b> Tuesday&ndash;Friday | 10:00 AM &ndash; 8:00 PM<br>
<b>4-Day Work Week (10-Hour Days</b></p><p>
</p><p><b>WHO WE ARE</b></p><p>
Professionalism, mutual respect, and a sense of humor are traits we value and exhibit. We have built a community of professionals that place a high emphasis on integrity, trust, and a collaborative environment where understanding each other plays a significant role in positively impacting company culture. We have a deep professional commitment to providing our Team Members with exceptional employee experiences, learning opportunities, career progression, and dare we say it, a lot of fun.</p><p>
The Car Park is a rapidly growing parking and transportation company that operates more than 500 locations within our portfolio across the United States. We have the superior ability to leverage the power of cutting-edge technology, supply legendary customer service, and provide best-in-class practices to our clients continuously. We are experts at meeting the unique needs of the markets we serve including hospitality, healthcare, events, municipalities, office, retail, and universities. Come meet us and you be the judge.</p><p>
What You'll Do:
</p><p>As the Administrative Assistant, you'll play a critical role in supporting Park On Call's 24/7 operations by ensuring operational accuracy, client satisfaction, and internal workflow efficiency. This position serves as a key link between On Call Support Technicians, Park On Call leadership, and Park on Call client accounts, helping to maintain service excellence across all supported locations.
</p><ul><li><p>Manage operational data, documentation, and reporting.
</p></li><li><p>Assist the leadership team with department metrics and performance tracking.
</p></li><li><p>Review and update Park On Call 'agent pages' daily.</p></li><li><p>
Track employee absences and attendance-related categories.
</p></li><li><p>Track project milestones and deliverables.</p></li><li><p>
Assist with scheduling and calendar management.</p></li><li><p>
Answer protocol and process questions from the On Call Support Technicians.
</p></li><li><div><div>Perform quality assurance duties, including grading recorded calls.</div></div></li><li><div><div>
Maintain and manager SmartSheets used for operational tracking.</div></div></li><li><div><div>
Coordinate with internal and external partners for operational support as needed.</div></div></li><li><div><div>
Answer inbound calls from locations and other supported locations as needed.</div></div></li><li><div><div>
Assist leadership in sales initiative process and lead follow-up.
</div></div></li><li><div><div>Sever as a primary point of contract for assigned clients accounts.</div></div></li><li><div><div>
Build and maintain strong relationship with Park On Call clients and potential clients.</div></div></li><li><div><div>
Liaison between clients and internal Park On Call staff.
</div></div></li><li><div><div>Prepare and deliver client-facing reports and performance updates.</div></div></li><li><div><div>
Identify opportunities to improve service quality, operational efficiency, and client satisfaction.
</div></div></li></ul><p></p><p><b>Nice to Have's:
</b></p><ul><li><div><div>Strong organizational and multitasking skills.
</div></div></li><li><div><div>Knowledge of de-escalation tactics.</div></div></li><li><div><div>
Proficiency in Microsoft Office Suite.</div></div></li><li><div><div>
Professional and client-focused demeanor.
</div></div></li><li><div>PowerBI experience a plus!</div>
</li></ul><p><b>MINIMUM REQUIRED QUALIFICATIONS</b></p><ul><li><div><div>
High School Diploma or equivalent.</div></div></li><li><div><div>
1-3 years of experience as an administrative assistant or related position.</div></div></li></ul><p>
</p><p><b>BENEFITS WE OFFER</b></p><ul><li><div><div>
18 days of Recharging your Battery (PTO)</div></div></li><li><div><div>
Paid Parental Leave</div></div></li><li><div><div>
Volunteer Time Off (VTO)</div></div></li><li><div><div>
Paid holidays</div></div></li><li><div><div>
Bereavement</div></div></li><li><div><div>
Medical, Dental, Vision</div></div></li><li><div><div>
Flexible and health spending accounts</div></div></li><li><div><div>
Short term disability</div></div></li><li><div><div>
Critical illness and accident benefits</div></div></li><li><div><div>
Life insurance, tuition reimbursement</div></div></li><li><div><div>
401(k) and more are available to eligible Team Members</div></div></li><li><div><div>
There&rsquo;s also the opportunity to work with a genuinely awesome team of co-workers</div></div></li></ul><p>
</p><p>Professionalism, mutual respect, and a sense of humor are traits we value and exhibit. That&rsquo;s not marketing lingo, it&rsquo;s the truth. Come meet us and you be the judge.</p><p>
</p><p><i>***Equal Employment Opportunity</i></p></div>

Administrative Assistant - Customer Service Operations 22141

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