customer support executive Jobs in Rawalpindi

customer support executive

call center csr - (experienced) Jobs in Rawalpindi

call center csr - (experienced)

call center verifier

call centre agent (any campaign) Jobs in Rawalpindi

call centre agent (any campaign)

cold caller (mva) any campaign experience Jobs in Rawalpindi

cold caller (mva) any campaign experience

call centre agent any campaign

AI Contact Marketing

Job Title: Verifier &ndash; BPO (Final Expense | MVA | ACA | Medicare)Location: On-site Industry: BPO / Contact CenterJob Description:We are hiring experienced Verifiers for our BPO operations handling Final Expense, MVA, ACA, and Medicare campaigns. The ideal candidate will be responsible for verifying customer information, confirming eligibility, and ensuring compliance with campaign guidelines while maintaining high-quality communication standards.Key Responsibilities:<ul><li>Verify customer details accurately for Final Expense, MVA, ACA, and Medicare leads</li><li>Confirm customer consent, eligibility, and recorded statements as per compliance requirements</li><li>Maintain clear, professional, and confident communication in English</li><li>Follow scripts and compliance protocols strictly</li><li>Identify and flag invalid or non-compliant leads</li><li>Maintain accurate records and verification logs</li><li>Coordinate with QA and operations teams when required</li><li>Meet daily and monthly verification targets</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs100,000.00 per monthWork Location: In person

Call Centre Agent (Any Campaign)

Blu Sky VAS LLC

About Us:Blu Sky VA is a leading provider of business process outsourcing solutions, offering virtual assistance, customer support, and back-office services to clients worldwide. Our innovative, collaborative work environment is dedicated to delivering exceptional results and ensuring client success.Job Title: Team Lead &ndash; Business DevelopmentDepartment: Business Development Reporting To: Business Development Manager Location: Bahria Town Phase-7 Rawalpindi Shift: Night / Evening (US) Employment Type: Full-timeJob SummaryWe are seeking a highly motivated Team Lead &ndash; Business Development to manage and drive outbound sales operations across BPO, IT Services, and Real Estate international campaigns. The ideal candidate will have hands-on experience in cold calling, lead qualification, and team leadership within KPI-driven environments. This role requires a balance of strong people management, sales execution, and performance analytics.Key ResponsibilitiesTeam Leadership &amp; Operations<ul><li>Lead and manage a team of Business Development Executives (BDEs) working on international outbound campaigns.</li><li>Ensure daily, weekly, and monthly targets for calls, transfers, and meetings are consistently achieved.</li><li>Monitor attendance, punctuality, shift adherence, and productivity in line with BPO standards.</li><li>Build a high-performance, accountable, and result-oriented team culture.</li></ul>Training, Coaching &amp; Quality Assurance<ul><li>Deliver onboarding and ongoing training for BDEs on scripts, pitch delivery, objection handling, and campaign-specific requirements.</li><li>Conduct call monitoring, live audits, and quality evaluations to maintain high call standards.</li><li>Provide one-on-one coaching and corrective action plans for underperforming team members.</li><li>Ensure compliance with internal QA benchmarks and client expectations.</li></ul>Outbound Sales &amp; Lead Qualification<ul><li>Oversee high-volume outbound cold calling activities for IT services, real estate, and other international offerings.</li><li>Personally participate in cold calling when required to support targets and set performance benchmarks.</li><li>Ensure accurate lead qualification, meeting scheduling, and live transfers as per campaign guidelines.</li></ul>Performance Management &amp; Reporting<ul><li>Track, analyze, and optimize KPIs related to call volume, connect rates, transfer quality, and meeting conversions.</li><li>Prepare and share daily, weekly, and monthly performance reports with management and clients.</li><li>Identify trends, gaps, and improvement areas to enhance campaign efficiency.</li></ul>CRM &amp; Process Compliance<ul><li>Ensure 100% CRM compliance, including accurate call dispositions, lead stages, notes, and follow-ups.</li><li>Enforce follow-up SLAs and ensure timely handovers to sales closers or clients.</li><li>Coordinate with QA, operations, and account management teams for issue resolution.</li></ul>Key Performance Indicators (KPIs)Activity &amp; Productivity<ul><li>Total Dials (Team, Per Agent, Team Lead)</li><li>Example Targets:</li><li>350 calls/day per agent</li><li>2,800 calls/week (team)</li><li>250 calls/day (Team Lead)</li><li>Connect Rate: &ge; 60%</li></ul>Lead Quality &amp; Conversions<ul><li>Qualified Live Transfers: 5+ per agent/day</li><li>Transfer Acceptance Rate: &ge; 85%</li><li>Meeting Scheduled Rate from Connects: &ge; 2%</li><li>Meeting Show-Up Rate: &ge; 65%</li></ul>Quality &amp; Compliance<ul><li>Follow-Up SLA Compliance: &ge; 95%</li><li>Call Quality Score: &ge; 85%</li><li>CRM Accuracy &amp; Compliance: 100%</li></ul>Why Blu Sky VA?<ul><li>Growth Opportunities: Be part of a rapidly growing company with ample opportunities for career development and advancement.</li><li>Dynamic Work Environment: Work in a fast-paced, collaborative environment where your contributions directly impact our success.</li><li>Competitive Compensation: Enjoy a competitive salary along with additional benefits and perks.</li></ul>If you're passionate about sales, customer engagement, and driving business growth, we&rsquo;d love to hear from you! Join Blu Sky VA and be a part of our success story.Apply Now!Email: Interested candidates are invited to submit their resume and cover letter to hr@bluskyvas.com. Please ensure the subject line includes &quot;Team Lead Application - [Your Name]&quot; when submitting your resume and cover letter to hr@bluskyvas.com.What's App : +92 337 7498888Job Type: Full-timePay: Rs55,000.00 - Rs70,000.00 per monthWork Location: In person

Team Lead Business Development

Cost Umbrella

Location: AI Contact Marketing, Kashmir Road, SaddarJob Type: Full-timeExperience Required: Minimum 1 year (Call Center / Verification role preferred)Earn up to 200ksend cv to 03345427008Job Description:We are seeking a detail-oriented Verifier for our MVA Campaign. The ideal candidate will ensure that customer information is accurate and verified while maintaining high-quality standards.Key Responsibilities:<ul><li>Make outbound calls to customers to verify personal and campaign-related information.</li><li>Validate the authenticity of documents and customer-provided details.</li><li>Accurately record verified information in the system/CRM.</li><li>Report any discrepancies or fraudulent information to the supervisor.</li><li>Ensure 100% compliance with campaign policies and quality standards.</li><li>Maintain confidentiality and adhere to data protection guidelines.</li><li>Achieve daily and weekly verification targets.</li><li>Handle customer interactions professionally with strong English communication skills.</li></ul>Requirements:<ul><li>Minimum 1 year of experience in verification, call center, or related roles.</li><li>Excellent communication skills with strong fluency in English.</li><li>Attention to detail and high accuracy in data verification.</li><li>Basic computer and typing skills.</li><li>Punctual, disciplined, and target-oriented.</li></ul>Job Type: Full-timePay: Rs80,000.00 - Rs150,000.00 per monthWork Location: In person

Verifier, CSR (Final expense, MVA, ACA, medicare)

Angular quantum

Hiring Alert AMG Technologies is looking for American Accent Trainer.Job Title: American Accent Trainer (BPO / Call Center)Location: On-siteWe are seeking an experienced American Accent Trainer to support our BPO/Call Center operations by enhancing agents&rsquo; spoken American English for customer-facing interactions. The trainer will focus on accent neutralization, clarity, call control, and customer communication aligned with U.S. market expectations. This role plays a critical part in improving customer satisfaction, call quality scores, and overall service effectiveness.Key Responsibilities :<ul><li>Conduct American accent and voice &amp; pronunciation training for call center agents.</li><li>Train agents on American pronunciation, stress, intonation, rhythm, and connected speech.</li><li>Improve clarity, fluency, and listening comprehension for U.S.-based customer interactions.</li><li>Coach agents on call handling language, tone, pace, and professionalism.</li><li>Identify individual agent accent challenges and provide targeted corrective feedback.</li><li>Design and deliver training modules aligned with process requirements and client expectations.</li><li>Conduct voice assessments, calibration sessions, and refresher trainings.</li><li>Support new hire training (NHT) and ongoing learning programs.</li><li>Collaborate with QA, Operations, and Training teams to address performance gaps.</li><li>Monitor agent progress using call audits, QA scores, and customer feedback.</li><li>Prepare training reports, progress trackers, and improvement plans.</li><li>Participate in calibration calls and client reviews as required.</li></ul>Required Qualifications :<ul><li>Native or near-native proficiency in American English.</li><li>Bachelor&rsquo;s degree in English, Linguistics, Communication, or related field (preferred).</li><li>Certification or formal training in Accent Neutralization, Voice &amp; Accent, or ESL (preferred).</li><li>2+ years of experience training in a BPO, Call Center, or Customer Support environment.</li><li>Strong understanding of American phonetics and pronunciation patterns.</li><li>Experience working with QA metrics, call audits, and performance dashboards.</li></ul>Preferred Skills &amp; Experience :<ul><li>Experience training voice-based processes (Customer Service, Tech Support, Sales).</li><li>Familiarity with U.S. customer expectations and call center etiquette.</li><li>Ability to handle high-volume training batches and tight timelines.</li><li>Experience with LMS platforms, call recording tools, and virtual training tools.</li><li>Knowledge of soft skills training (empathy, call control, objection handling).</li></ul>Key Competencies :<ul><li>Clear and neutral American accent</li><li>Strong listening and diagnostic skills</li><li>Data-driven coaching approach</li><li>Stakeholder management (Operations, QA, Clients)</li><li>Adaptability in fast-paced environments</li></ul>What We Offer<ul><li>Competitive salary and performance incentives</li><li>Stable corporate training environment</li><li>Exposure to global clients and U.S. processes</li><li>Career growth in Learning &amp; Development</li><li>Continuous upskilling opportunities</li></ul>How to ApplyInterested candidates may submit their resume along with details of relevant BPO or call center training experience.Job Type: Full-timePay: Rs110,000.00 - Rs120,000.00 per monthWork Location: In person

American Accent Trainer

AKY Services Pvt. Ltd

Join Bali 4 as a Call Center CSR &ndash; ACA CampaignLocation: Rawalpindi / Islamabad Shift: Night Shift (7:00 PM &ndash; 5:00 AM) Salary: Competitive package with performance-based incentives Benefits: In-house meals providedAbout the Role Bali 4 is expanding its ACA operations and is looking for driven, energetic, and customer-focused Call Center CSRs. If you have 2 to 6 months of ACA or call center experience and are eager to grow in a fast-paced, professional environment, this opportunity is ideal for you. You will interact directly with customers, verify essential information, and ensure every call is handled smoothly and in compliance with campaign standards.Key Responsibilities<ul><li>Make outbound calls to verify and update customer information.</li><li>Communicate clearly and professionally while identifying customer needs.</li><li>Maintain a customer-first approach during every interaction.</li><li>Accurately enter data into the system while following call flow guidelines.</li></ul>Qualifications<ul><li>2 to 6 months of ACA experience required.</li><li>Minimum education: High School Diploma or equivalent.</li><li>Strong English communication skills (spoken and written).</li><li>Good listening, persuasion, and interpersonal abilities.</li><li>Basic computer skills and accurate data entry capability.</li><li>Must be 18+ and comfortable working night shifts.</li></ul>What We Offer<ul><li>Competitive salary with attractive performance incentives.</li><li>Free in-house meals during the shift.</li><li>Clear career growth and promotion opportunities.</li><li>Supportive, energetic, and fast-paced work environment.</li></ul>How to ApplyWhatsApp Your Resume: 0309-5181889At Bali 4, we believe in building strong teams and supporting long-term career growth. Join us and become part of our growing ACA campaign.Job Type: Full-timePay: Rs35,000.00 - Rs100,000.00 per monthExperience:<ul><li>Call Center: 1 year (Preferred)</li></ul>Work Location: In person

Call Center CSR - (Experienced)

Job Description:Job Title: CSR (Experience in any campaign)Location: On-site Industry: BPOJob Description:We are hiring experienced CSR for our BPO operations handling MVA. The ideal candidate will be responsible for verifying customer information, confirming eligibility, and ensuring compliance with campaign guidelines while maintaining high-quality communication standards.Key Responsibilities:<ul><li>Verify customer details accurately for MVA leads</li><li>Confirm customer consent, eligibility, and recorded statements as per compliance requirements</li><li>Maintain clear, professional, and confident communication in English</li><li>Follow scripts and compliance protocols strictly</li><li>Identify and flag invalid or non-compliant leads</li><li>Maintain accurate records and verification logs</li><li>Coordinate with QA and operations teams when required</li><li>Meet daily and monthly verification targets</li></ul>Requirements:<ul><li>Minimum 6 months to 1 year experience as a Verifier in BPO</li><li>Hands-on experience with MVA campaigns</li><li>Strong English communication skills (listening &amp; speaking)</li><li>Good understanding of compliance and call quality standards</li><li>Ability to work under pressure and meet targets</li><li>Punctual, disciplined, and team-oriented</li></ul>Benefits:<ul><li>Competitive salary package</li><li>Attractive bonuses &amp; commissions</li><li>Growth opportunities in a fast-growing BPO environment</li><li>Professional and supportive work culture</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs100,000.00 per monthWork Location: In person

Customer sales representative(CSR) experience in any campaign

Job Description:Job Title: Verifiers &ndash; For MVA CampaignJob Type: Full-Time | On-site Location: Saddar, Rawalpindi Shift: Night Shift (7:00 PM &ndash; 4:00 AM)Job DescriptionWe are hiring experienced and motivated Verifier for the MVA Campaign. The ideal candidate will be responsible for making outbound calls, identifying potential motor vehicle accident leads, and transferring qualified calls to the verification team.Key Responsibilities<ul><li>Make outbound calls for the MVA (Motor Vehicle Accident) campaign</li><li>Identify eligible MVA leads based on provided criteria</li><li>Transfer qualified calls to verifiers or senior agents</li><li>Maintain accuracy in call logs and lead records</li><li>Meet daily call and conversion targets</li><li>Follow compliance and quality guidelines</li></ul>Requirements<ul><li>Previous experience in MVA campaigns (preferred)</li><li>Strong communication skills in English</li><li>Confident, persuasive, and target-oriented</li><li>Ability to work in night shift</li><li>Fresh candidates with good English communication may apply</li></ul>Salary &amp; Benefits<ul><li>Basic Salary: PKR 50,000 &ndash; 100,000 (based on experience)</li><li>Uncapped Bonuses &amp; Commissions</li><li>Professional and growth-oriented work environment</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs85,000.00 per monthWork Location: In person

Verifier (Experience in any campaign)

Explore 112+ Call centre agent any campaign in Rawalpindi this January. Find roles across top companies and apply now to boost your career.