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customer support executive Jobs in Karachi

customer support executive

customer support representative Jobs in Karachi

customer support representative

academic qa executive (female) Jobs in Karachi

academic qa executive (female)

call quality assurance analyst bpo call center

ABS INTERNATIONAL

We are looking for someone who has worked in a call center and knows how to listen to calls and check if the agent did a good job or not.<ul><li>Salary: PKR 45,000 &ndash; 55,000/month</li><li>Shift: 6:00 PM &ndash; 2:00 AM</li><li>Location: Gulshan-e-Iqbal, Karachi</li><li>Job Type: Full-Time | On-Site</li></ul>Your Daily Work Will Include:<ul><li>Listen to recorded and live calls of our agents</li><li>Give each call a score based on a checklist we provide</li><li>Write simple and clear feedback for agents and their team leads</li><li>Attend weekly team meetings to discuss call quality</li><li>Report any common mistakes or problems to the manager</li></ul>We Need Someone Who:<ul><li>Has at least 6 months to 1 year of call monitoring experience in a BPO or call center</li><li>Understands how sales and customer support calls work</li><li>Can use Excel or Google Sheets and call recording tools</li><li>Can write feedback in English clearly</li><li>Is available to work evening shift, 6 days a week &mdash; on-site only</li></ul>&gt; Important &mdash; Please Read Before Applying:This job is only for people who have worked in a call center or BPO. If your experience is in software testing, IT, or app/website QA &mdash; this is not the right role for you.Salary &amp; Benefits:<ul><li>PKR 45,000 &ndash; 55,000 per month based on experience</li><li>Salary always paid on time &mdash; no exceptions</li><li>proper training provided from day one</li><li>Clear path to grow into Senior QA or Team Lead role</li><li>Stable long-term job with a well-established company</li></ul>How to Apply:Apply on Indeed with your updated CV. Keep your phone active &mdash; we will call shortlisted candidates directly.We welcome applications from all candidates regardless of gender or background.Pay: Rs45,000.00 - Rs55,000.00 per monthApplication Question(s):<ul><li>Do you have at least 1 year of experience monitoring or auditing calls in a BPO or call center? (Yes/No)</li><li>Have you worked specifically with sales or customer support calling processes &mdash; not software or IT testing? (Yes/No)</li><li>Are you available to work 6 days a week from 6:00 PM to 2:00 AM consistently? (Yes/No)</li><li>Do you currently reside in or near Gulshan-e-Iqbal, Karachi? (Yes/No)</li><li>Have you used a QA scorecard or call evaluation form to grade agent performance? (Yes/No)</li><li>Are you comfortable providing written feedback to agents and team leads in English? (Yes/No)</li><li>Do you have experience attending or conducting calibration sessions? (Yes/No)</li><li>Is your background strictly in voice-process or contact center QA &mdash; no software, app, or website testing? (Yes/No)</li></ul>Work Location: In person

Call Quality Assurance Analyst — BPO / Call Center

Human Capital HR Solutions

Quality Control Manager (Call Center QA)Location: Remote Industry: BPOHuman Capital HR Solutions is hiring a Quality Control Manager for one of its international clients operating in the dietary supplements industry. We are looking for an experienced professional with a strong background in Call Center Quality Assurance and Sales Quality Management to ensure high-quality customer interactions and continuous performance improvement.Key Responsibilities:Listen to and evaluate 50&ndash;60 sales calls dailyAssess operator performance using internal quality standardsIdentify gaps in sales communication and objection handlingProvide clear, constructive feedback to improve agent performancePrepare quality reports and monitor overall call center performanceEnsure compliance with quality assurance policies and proceduresRequirements:Bachelor's degree in Business Administration, Management, Communications, or a related field3&ndash;5 years of experience in Quality Assurance/Quality Control within a Sales Call CenterStrong understanding of sales processes, customer service, and objection handlingExcellent analytical, listening, and communication skillsFluency in English and Urdu (spoken and written)Self-motivated with the ability to work independently in a remote environmentStrong attention to detail and report-writing skillsWhat We Offer:Fully remote working opportunityWork with an international organizationProfessional growth in a fast-paced environmentCollaborative and performance-driven cultureApply Now!Send your updated resume to: careers1.hc@gmail.comOnly shortlisted candidates will be contacted.Pay: Rs33,851.93 - Rs152,918.03 per monthWork Location: In person

Quality Control Manager (Call Center QA)

Vendify TM

WE ARE HIRING:Position: Customer Support Executive (Canada)Company: VendifyShift: Night Shift (8:00 PM to 5:00 AM)Location: Gulshan-e-IqbalAre you ready to take your career to the next level in international operations? Vendify is looking for energetic individuals with exceptional English communication skills to join our Canadian campaign.Requirements:Excellent spoken and written English.Prior international BPO/Call Center experience (US/Canada market preferred).Goal-oriented mindset with strong problem-solving abilities.Availability for permanent night shifts.Perks &amp; Benefits:Attractive Salary PackageFree Pick &amp; Drop facility provided for female employees.Great work culture and career advancement.Apply Today: Share your CV via WhatsApp at 0319-0001928 or email us at Contact@vendify.infoPay: Rs50,000.00 - Rs70,000.00 per monthWork Location: In person

Customer Support Executive (Canada)

SMS Medical

<div>
 
 
 Virtual Assistant &mdash; Medical Lab Operations (Remote, Karachi-based)
 
 
 
 
 
 
 SMS Medical &mdash; a U.S.-based clinical laboratory and mobile diagnostics company &mdash; is hiring multiple remote Virtual Assistants to support our daily operations team. You'll be the first voice our U.S. healthcare clients hear when they call, so clear, professional, neutral-accent English is essential.
 
 
 About the Role
 
 
 
 
 
 You'll work U.S. business hours supporting a fast-paced medical lab. This is a phone- and computer-intensive role requiring excellent spoken English, attention to detail, and the ability to stay calm and organized under pressure.
 
 
 
 
 
 Key Responsibilities
 
 <ul>
 <li>
 Answer inbound calls from skilled nursing facilities, physician offices, and providers
 </li>
 <li>
 Enter and manage lab orders in our Laboratory Information System (LIS)
 </li>
 <li>
 Dispatch STAT (urgent) orders and coordinate with field staff
 </li>
 <li>
 Follow up on pending lab results and communicate updates to clients
 </li>
 <li>
 Handle general administrative and coordination tasks as needed
 </li>
 </ul>
 
 
 
 
 
 Shifts Available (listed in both U.S. Central Time and Pakistan Standard Time)
 
 
 <ul>
 <li>
 Day: Mon&ndash;Fri, 8 AM &ndash; 5 PM CT &rarr; 7 PM &ndash; 4 AM PKT
 </li>
 <li>
 Evening: Mon&ndash;Fri, 5 PM &ndash; 12 AM CT &rarr; 4 AM &ndash; 11 AM PKT
 </li>
 <li>
 Weekend: Sat&ndash;Sun, 8 AM &ndash; 5 PM CT &rarr; 7 PM &ndash; 4 AM PKT
 </li>
 </ul>
 
 
 
 
 
 Please specify which shift(s) you're applying for.
 
 (Note: these are overnight/early-morning hours in Pakistan &mdash; please apply only if you can reliably commit.)
 
 
 
 
 
 
 
 Requirements
 
 <ul>
 <li>
 Excellent spoken English with a clear, neutral accent &mdash; this is a phone-first role and is non-negotiable
 </li>
 <li>
 Prior voice/phone experience required (call center, customer support, telehealth, BPO, or similar)
 </li>
 <li>
 Reliable high-speed internet, a quiet work environment, computer, and a quality headset
 </li>
 <li>
 Strong data-entry accuracy and multitasking ability
 </li>
 <li>
 Comfortable working independently during U.S. hours
 </li>
 <li>
 Familiarity with U.S. healthcare or lab systems is a plus (training provided)
 </li>
 </ul>
 
 
 
 
 Voice Sample Required Applications without a voice recording will not be considered. Please submit a 1&ndash;2 minute audio recording (any format &mdash; phone voice memo is fine) in which you:
 
 <ol>
 <li>
 Introduce yourself and your phone/call experience
 </li>
 <li>
 Read the short script below aloud
 </li>
 </ol>
 
 
 "Thank you for calling SMS Medical, this is [your name], how can I help you? I can see the order for that patient &mdash; let me confirm the test and collection details, and I'll get that entered and dispatched right away."
 
 
 
 
 
 
 What We Offer
 
 <ul>
 <li>
 Competitive compensation
 </li>
 <li>
 Long-term, stable remote position
 </li>
 <li>
 Training and growth opportunities within a U.S. healthcare company
 </li>
 <li>
 To Apply: Submit (1) your resume, (2) your preferred shift(s), and (3) your voice recording. Applications missing any of these will not be reviewed.
 </li>
 <li>
 Please use the
 
 LinkedIn messaging inbox
 
 to send your resume, preferred shifts, and voice recording.
 </li>
 </ul>
</div>

Virtual Assistant

Retail online

Job SummaryWe are seeking a highly analytical and detail-oriented HR Analytics Manager to join our growing HR team. The ideal candidate will have strong experience in HR operations, workforce analytics, HR reporting, and data-driven decision-making within a fast-paced BPO environment.This role is responsible for transforming HR data into actionable insights, developing workforce dashboards, maintaining HR data integrity, supporting employee lifecycle processes, and enabling strategic workforce planning. The successful candidate will combine advanced analytical skills with a solid understanding of HR processes to drive operational excellence and business performance.Key Responsibilities:HR Analytics &amp; Reporting:<ul><li>Develop, maintain, and automate HR dashboards, scorecards, and workforce reports.</li><li>Analyze workforce metrics including headcount, attrition, absenteeism, hiring trends, productivity, engagement, and retention.</li><li>Generate regular and ad hoc reports for leadership to support business decisions.</li><li>Identify trends, patterns, and opportunities for workforce optimization and process improvement.</li><li>Monitor key HR KPIs and provide actionable recommendations to stakeholders.</li><li>Support forecasting, manpower planning, and workforce capacity analysis.</li></ul>Data Management &amp; HR Operations:<ul><li>Maintain accurate employee records, HR databases, and reporting systems.</li><li>Ensure data integrity, consistency, and confidentiality across all HR platforms.</li><li>Track employee attendance, leave records, and shift data, particularly for call center operations.</li><li>Support payroll processing by validating attendance, compensation, and employee data.</li><li>Assist in HR audits, compliance reporting, and documentation management.</li></ul>Employee Lifecycle Support:<ul><li>Support onboarding, employee movements, confirmations, promotions, and separation processes.</li><li>Prepare and maintain HR documentation, including offer letters, employment confirmations, warning notices, and exit documentation.</li><li>Assist recruitment teams with workforce reporting, hiring analytics, and candidate database management.</li><li>Support training analytics and employee development reporting.</li></ul>Process Improvement &amp; Business Partnership:<ul><li>Recommend and implement HR process improvements through data-driven insights.</li><li>Collaborate with HR, Operations, Finance, and senior management to align workforce strategies with business objectives.</li><li>Drive continuous improvement initiatives focused on employee productivity, retention, and operational efficiency.</li></ul>Requirements:<ul><li>Bachelor's degree in Human Resources, Business Administration, Statistics, Data Analytics, or a related field.</li><li>5&ndash;7 years of experience in HR Analytics, HR Operations, Workforce Management, or HR Reporting, preferably within a BPO environment.</li><li>Advanced proficiency in Microsoft Excel, including Pivot Tables, VLOOKUP/XLOOKUP, Power Query, dashboards, data validation, and reporting automation.</li><li>Strong experience in workforce analytics, HR metrics, and data visualization.</li><li>Experience working with HRMS, attendance management systems, and payroll-related data.</li><li>Strong analytical and problem-solving skills with the ability to interpret complex datasets.</li><li>Excellent written and verbal English communication skills.</li><li>High attention to detail, organizational skills, and commitment to data accuracy.</li></ul>Preferred Skills<ul><li>Workforce planning and forecasting.</li><li>Attrition and retention analysis.</li><li>Performance and productivity reporting.</li><li>HR dashboard development.</li><li>Data visualization and business intelligence tools.</li><li>Process automation and continuous improvement methodologies.</li></ul>Why Join Us?<ul><li>Be part of a dynamic and data-driven HR function.</li><li>Play a strategic role in workforce planning and organizational growth.</li><li>Gain exposure to large-scale BPO workforce management.</li><li>Work in a collaborative, performance-focused environment.</li><li>Opportunities for professional development and career advancement.</li></ul>Work Location: In person

HR Analyst

Waada Digital Pvt Ltd

We are looking for a Team Lead &ndash; Outbound Sales to manage and motivate a team of call center agents. The role is focused on driving sales, achieving KPIs, and ensuring quality customer interactions. The ideal candidate must have hands-on experience in domestic call center operations and wallet products/services.Key Responsibilities:<ul><li>Supervise and guide outbound sales agents.</li><li>Ensure sales targets and KPIs are consistently achieved.</li><li>Conduct training, coaching, and performance reviews.</li><li>Monitor calls for quality and compliance.</li><li>Prepare and share performance reports with management.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree.</li><li>1&ndash;2 years of supervisory experience in a domestic call center.</li><li>Proven experience in wallet products/services.</li><li>Strong leadership, communication, and Excel/reporting skills</li></ul>Job Type: Full-timeWork Location: In personApplication Question(s):<ul><li>Do you have experience in the outbound sales call center?</li></ul><ul><li>What is your current salary package?</li></ul><ul><li>What is your expected salary package?</li></ul><ul><li>Have you completed the following level of education: Bachelor's Degree?</li></ul>Work Location: In person

Team Lead - Call Center

Trajital

Trajital is hiring: GHL Sales Representative - Trajital Sync (International Market)Trajital Sync is a white labeled GoHighLevel platform helping small businesses in the US, UK, Australia, and Canada manage their CRM, leads, bookings, and social media - all in one place. They're hiring a driven sales representative to sell their GHL subaccount subscriptions and grow international client base from Karachi office.What You&rsquo;ll Do:- Run daily cold email outreach to small business owners in the US, UK, Australia, and Canada using tools like Apollo and Instantly, targeting 300 to 400 contacts per day- Make cold calls to prospect lists during UK afternoon hours and US evening hours, booking Zoom demos, not closing on the call- Send daily LinkedIn connection requests and follow up messages to business owners using Sales Navigator, 20&ndash;25 outreach actions per day- Send Instagram DMs to local business owners who are active on social but struggling with consistency, identifying warm leads for our social suite- Conduct Zoom demos of Trajital Sync&rsquo;s GHL subaccounts, walk prospects through features, handle objections, and close $35&ndash;$97/month subscriptions- Maintain a clean pipeline inside GoHighLevel CRM, logging every contact, follow up, and closed deal dailyWhat We&rsquo;re Looking For:- Fluent spoken &amp; written English- 1+ year international sales or BPO experience- Comfortable on video calls- Cold calling experience- Familiarity with CRM tools- Self motivated and target driven- GoHighLevel subaccounts experience is required- SaaS or agency background is a plusCompensation:- Base Salary: PKR 80,000&ndash;100,000/month- Performance Bonus: PKR 10,000&ndash;20,000 (on hitting monthly targets)- Commission: $5&ndash;10 per sale + 5% on upsell close- On Target Earnings: PKR 120,000&ndash;150,000/month total OTEThis role requires working split hours to align with client time zones:- UK afternoon window: 2&ndash;5 PM PKT- US evening window: 7&ndash;10 PM PKT- Monday - Friday + Alternate SaturdaysLocation: Onsite at NASTP, Shahrah-e-Faisal, Karachi officeApply now to hr@trajital.comPay: Rs80,000.00 - Rs100,000.00 per monthWork Location: In person

GHL Sales Representative - Trajital Sync (International Market)

Explore 241+ Call quality assurance analyst bpo call center in Karachi this July. Find roles across top companies and apply now to boost your career.