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cao it customer solutions intern fall

Board of Governors of the Federal Reserve System

<p></p><div><div><p><b>Minimum Education</b><br>
<br>
Enrolled in a graduate degree program at an accredited university and returning to continue studies after the internship.<br>
<br>
<b>Minimum Experience</b><br>
<br>
0<br>
<br>
<b>Summary</b><br>
<br>
The Federal Reserve Board (Board) provides students opportunities for career success. The Board&rsquo;s Internship program is designed to provide valuable work experience for graduate students considering careers including, but not limited to, economics, finance and accounting, information systems, and data analysis. The Board believes that by combining academic endeavors with project-related work experience, qualified and capable college students can gain the practical knowledge need in a competitive global job market. Internships are paid positions with salaries commensurate with credit hours; internships may be in-person, remote or hybrid, depending on the needs of the team. Employment in the Board&rsquo;s internship program is granted to U.S. citizens. Applicants must be currently enrolled in a graduate degree program at an accredited university and returning to continue studies after the internship. Interns receive a syllabus or research project plan outlining their projects and goals for the internship. Interns are assigned a supervisor or mentor to guide them through their internship, and regular check-in meetings with their manager to manage performance expectations and assist with learning goals. Interns have access to a wide range of training programs and events for professional development purposes.</p></div><p></p><div><b>
Position Requirements</b></div><p></p><div><p>
The Data Architecture, Technology, and Analytics (DATA) section is seeking a graduate intern to support the advancement of key initiatives focused on modernizing the Research &amp; Statistics Division's data environment. This role will provide hands-on experience with data engineering, data transformation, data pipelines, and storage while contributing to ongoing projects that enhance the division&rsquo;s ability to manage and leverage data effectively. The intern will contribute to a range of assignments, including structured data engineering projects and ad-hoc tasks, gaining practical insight into how modern data solutions are developed and implemented in a collaborative environment.</p><p><b>
Specific projects/assignments may include:</b></p><ul><li> Developing data pipelines and machine learning-based analytical tools within an AWS environment.</li><li> Designing and implementing data quality and automation solutions, including data validation processes, workflow automation, metadata management, and reusable scripts to improve the efficiency and reliability of data operations.</li><li> Developing data visualization and analytical products using tools such as Python, SQL, and AWS services to support operational reporting, performance monitoring, and data-driven decision making. This may include creating dashboards, interactive reports, and analytical prototypes for staff.</li></ul><p><b>
Education Requirements</b></p><ul><li> Graduating August 2027 or later</li><li> Currently pursuing a graduate degree in Computer Science, Information Management Systems, Data Analytics, or other related field of study.</li></ul><p><b>
Skills/Knowledge Required</b></p><ul><li> Graduate school level or equivalent Data Analytics background with AWS cloud experience.</li><li> Strong quantitative skills, including programming experience in python, R and other scripting languages for processing numerical and unstructured data.</li><li> Experience in creating complex regular expressions.</li><li> Knowledge of AWS cloud</li><li> Skilled in the graphical representation of information in the form of charts, diagrams, pictures, and dashboards with programs and tools (e.g., Excel, Power Bl, python/R graphics lib).</li><li> Excellent oral and written communication skills.</li><li> Excellent organization skills.</li></ul><p>
Data Science, Data Engineering, Data Pipeline Development, Python and Database experience is preferred but not required.</p><p>
This internship will be part-time during fall/spring semesters (no more than 20 hours per week) and full-time in the summer. The selected candidate will be required to be onsite at our offices in Washington, DC during the summer.</p><p><b>
Required Documents</b>: Resume; an unofficial transcript may be requested.</p><p><b>
US Citizenship is required </b>for all Board internships and <b>applicants must be current students, graduating from their program August 2027 or later.</b></p></div><p></p><div><b>
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, pregnancy, national origin, age, disability, genetic information, or application, membership, or service in the uniformed services.</b></div></div>

Year-Round Graduate Data Engineer Intern, DATA - R&S

<div>
 Overview VTG is seeking a Program Manager in Washington, DC, to support our Navy customer. What will you do? As a Program Manager, you will lead the overall planning, direction and success of a major program focused on U.S. Navy systems development efforts. The program is a large, multi-year effort, with short-term and long-range projects and tasks. PM responsibilities include direct and regular customer engagement; formulating, guiding, and directing technical activities; assessing and applying qualified personnel and financial resources; training and development of team members; establishing and controlling program milestones, schedules, budgets and costs; and overseeing preparation and submittal of accurate and quality deliverables.The PM may also contribute to company business development projects and initiatives, providing strategic and technical insight and composition. Do you have what it takes?
 <br/>
 <br/>
 <ul>
  <li>
   Bachelor's degree in any technical-related field or engineering field and 15 years professional experience related to U.S. Navy or Department of War (DoW) systems development and integration, or.
  </li>
  <li>
   Master's degree in a relevant field and ten years of relevant experience.
  </li>
  <li>
   Project Management Professional (PMP) or DAWIA III in Program Management.
  </li>
  <li>
   Excellent communication and briefing skills.
  </li>
  <li>
   Program Management experience running a large support services contract with subcontractors.
  </li>
  <li>
   Experience with cost, schedule and performance management of professional services contract.
  </li>
  <li>
   Must have and maintain a DoD Secret clearance. Preferred Skills:
  </li>
  <li>
   CSM (Certified Scrum Master) or PMI-ACP (Agile Certified Practitioner).
  </li>
  <li>
   Foreign Military Sales (FMS) familiarity.
  </li>
  <li>
   Knowledge of various Combat System Elements.
  </li>
  <li>
   Surface Navy operational experience a plus.
  </li>
  <li>
   Position contingent upon contract award* VTG's estimated starting pay range is $130,000-$220,000 which is a general guideline for the geographic location. When extending an offer, VTG also considers work experience, education, skill level, market considerations and may possibly include contractual requirements which may cause an offer to fall outside of this range.
  </li>
 </ul>
</div>


Program Manager with Security Clearance

General Dynamics Information Technology

<div></div><div><div><div>Clearance Level
<div>Secret</div>
</div><div></div><div>Category
<div>Program Delivery and Execution</div>
</div><div></div><div>Location
<div>Washington, District of Columbia</div>
<i>(</i><i>Hybrid Workplace</i><i>)</i>
</div><div>
</div></div><div><div>Key Skills For Success
</div><div><p>Cost Management</p>
</div><div><p>Deliverables Management</p>
</div><div><p>Information Technology Project Management</p>
</div></div><div></div><div><div><div><div><div><div>
</div></div></div><div><h5 class="jobSectionHeader"><b>REQ#:</b><b> </b><b>RQ223792</b></h5>
<h5 class="jobSectionHeader"><b>Public Trust:</b><b> </b><b>None</b></h5>
<h5 class="jobSectionHeader"><b>Requisition Type:</b><b> </b><b>Pipeline</b></h5>
<h2 class="jobSectionHeader"><b>Job Description</b></h2>
<div><p>The Senior Program Manager (PM) is responsible and accountable for the overall performance of a large, complex, multi‑site modernization program. This role oversees cost, schedule, technical compliance, and alignment with all contract and task order requirements. The PM provides leadership and direction for contractor personnel across multiple geographically dispersed sites, ensuring coordinated execution, integration, and modernization activities.</p>
<p></p><p>The PM will manage multiple concurrent projects across several sites, maintaining visibility and control through resource‑aware, dependency‑driven planning. This includes supervising ongoing technical efforts, assigning work, overseeing execution, and ensuring successful delivery of modernization initiatives across the program.</p>
<p></p><p>The PM leads stakeholder engagement at all levels, providing proactive communication, reporting, issue resolution, and strategic program guidance. This role is accountable for overall program quality, efficiency, and profitability, including technical performance and business operations. The PM has full decision‑making authority on behalf of the contractor&rsquo;s organization regarding Government concerns, risks, and emerging constraints, and is expected to identify and communicate potential programmatic or resource-related issues early.</p>
<p></p><p><b>Required Qualifications:
</b></p><ul><li>A minimum of five years of experience within the last 10 years in the field of IT project management</li>
<li>A minimum of two years of experience as the program manager of a major enterprise infrastructure upgrade program implementing an emerging technology in support of a Department of War (DoW) customer</li>
<li>A minimum of two years of experience managing a program with multiple (minimum of 3), complex, and inter-related Communication or IT projects by way of a resourced and dependency-aware integrated master schedule (IMS) based on multiple, detailed work breakdown structures (WBS).</li>
<li>Recent, relevant experience with wireless and private mobile network infrastructure projects including implementing 5G technology</li>
<li>Possess a current Project Management Institute (PMI) Project Management Professional Certification and/or a current Program Management Professional (PgMP) Certification.</li>
<li>At least two years of continuous recent experience within the last five years managing Communication or IT projects with multiple task orders under Cost Plus constructs.</li>
<li>Effective oral and communication skills and ability to present and engage at a Government and Contract leadership level.</li>
<li>Knowledge of DoW or federal contracting regulations (FAR, DFARS) and acquisition processes</li>
<li>Experience with contract changes, Request for Equitable Adjustments (REAs), and proposal development</li>
<li>Coordination with Contracts, Legal, Supply Chain, and Subcontracts teams to include large (&gt; $10 Million) purchases of software and hardware</li>
<li>Possess an active DoD Secret Clearance.</li>
<li>25% or greater CONUS travel.</li>
<li>PM located in the Washington, DC commuting area with potential remote or hybrid work.</li>
</ul><p><b>Desired Qualifications:
</b></p><ul><li>Possess a current ITIL certification.</li>
<li>A minimum of ten years of experience in the field of IT project management.</li>
<li>Experience identifying, assessing, and mitigating risks across the program lifecycle</li>
<li>Manage programs integrating distributed, real-time data transport solutions</li>
<li>Possess an Information Assurance Technical (IAT) II Level Certification.</li>
<li>EVM understanding or experience.</li>
</ul><p></p><div>GDIT IS YOUR PLACE
<br>
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
<ul><li>Growth: AI-powered career tool that identifies career steps and learning opportunities
</li><li>Support: An internal mobility team focused on helping you achieve your career goals
</li><li>Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
</li><li>Flexibility: Full-flex work week to own your priorities at work and at home
</li><li>Community: Award-winning culture of innovation and a military-friendly workplace
</li></ul><br>
OWN YOUR OPPORTUNITY
<br>
Explore a career in program management at GDIT and you&rsquo;ll find endless opportunities to grow alongside colleagues who share your passion for the mission and delivering results.</div>
</div></div><div><div><div><h3 class="jobSectionHeader"><b>Work Requirements</b></h3>
</div></div><div></div><div><div>Years of Experience
<p>10 + years of related experience</p>
<ul><li>may vary based on technical training, certification(s), <b><i>or</i></b> degree</li></ul>
</div><div></div><div>Certification
<p>Project Management Professional (PMP) | Project Management Institute (PMI) - Project Management Institute (PMI)</p>
</div><div></div><div>Travel Required
<p>10-25%</p>
</div><div></div><div>Citizenship
<p>U.S. Citizenship Required</p>
</div></div></div></div><div><h3 class="jobSectionHeader"><b>Salary and Benefit Information</b></h3>
<p>The likely salary range for this position is $147,292 - $199,278. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
</p>
<h3 class="jobSectionHeader"><b>Our Identity Verification Process</b></h3>
<p>As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.</p>
<h3 class="jobSectionHeader"><b>About Our Work</b></h3>
<div></div><p>We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.</p>
<p>Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.</p>
<p><i>Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans</i></p></div></div></div></div>

Sr. Program Manager, Multi-Site Infrastructure Modernization

<div></div><div><div><div>Clearance Level
<div>Other</div>
</div><div></div><div>Category
<div>Technical Support Services</div>
</div><div></div><div>Location
<div>Washington, District of Columbia</div>
<i>(</i><i>Onsite Workplace</i><i>)</i>
</div><div>
</div></div><div><div>Key Skills For Success
</div><div><p>Desktop Computers</p>
</div><div><p>Laptops</p>
</div><div><p>Remote Support</p>
</div><div><p>Technical Support</p>
</div><div><p>Troubleshooting</p>
</div></div><div></div><div><div><div><div><div><div>
</div></div></div><div><h5 class="jobSectionHeader"><b>REQ#:</b><b> </b><b>RQ222391</b></h5>
<h5 class="jobSectionHeader"><b>Public Trust:</b><b> </b><b>BI Full 6C (T4)</b></h5>
<h5 class="jobSectionHeader"><b>Requisition Type:</b><b> </b><b>Regular</b></h5>
<h5 class="jobSectionHeader"><b>Your Impact</b></h5>
<p>Own your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being and support of U.S. citizens.</p>
<h2 class="jobSectionHeader"><b>Job Description</b></h2>
<div>HELP DESK TECHNICIAN V &ndash; EXECUTIVE SUPPORT TEAM LEAD
<p>Advance the mission while advancing your career. Join GDIT as a Help Desk Technician V and lead a high-performing Executive Support Team delivering white-glove, mission-critical IT services to senior executives, VIP stakeholders, and agency leadership. In this role, you will oversee executive support operations, drive service excellence, and ensure technology services remain aligned with mission objectives within a secure federal environment.</p>
MEANINGFUL WORK AND PERSONAL IMPACT
<p>As a Help Desk Technician V, the work you'll do at GDIT will directly support the mission of the U.S. Department of Education by ensuring executive leadership maintains uninterrupted access to the technology, communications, and collaboration platforms required to lead the Department and serve the American public.</p>
<p>You will play a critical leadership role in managing executive support operations, resolving high-priority technical issues, and driving operational improvements across a complex enterprise environment.</p>
<ul><li><p>Lead and mentor a 4&ndash;6-person Executive Support Team responsible for providing white-glove technical support to senior executives, political appointees, SES personnel, and VIP stakeholders.</p>
</li><li><p>Manage team scheduling, workload distribution, queue health, escalations, and SLA performance to ensure exceptional customer service delivery.</p>
</li><li><p>Collaborate with Service Desk, Engineering, Cybersecurity, Telecommunications, Network Operations, and Field Support teams to resolve complex technical issues and support mission-critical initiatives.</p>
</li><li><p>Drive continuous service improvement through ITIL-based processes, operational reporting, knowledge management, and trend analysis.</p>
</li><li><p>Utilize Microsoft 365, Windows 10/11, Azure Active Directory, ServiceNow, Microsoft Teams, Teams Phone, Intune, MECM/SCCM, VTC platforms, endpoint security tools, and enterprise collaboration technologies.</p>
</li></ul>KEY RESPONSIBILITIESTeam Leadership &amp; Operations
<ul><li><p>Lead, mentor, and develop Executive Support personnel.</p>
</li><li><p>Manage ticket queues, escalations, service metrics, and operational priorities.</p>
</li><li><p>Develop and maintain SOPs, runbooks, and executive support procedures.</p>
</li><li><p>Coordinate executive event support, travel support, and high-visibility technology engagements.</p>
</li><li><p>Provide executive-level communications during incidents and service disruptions.</p>
</li></ul>Executive &amp; VIP Support
<ul><li><p>Deliver white-glove support for executive offices and VIP customers.</p>
</li><li><p>Support Windows 10/11, Microsoft 365, Outlook, Teams, and mobile devices.</p>
</li><li><p>Configure and support Microsoft Teams Rooms, Zoom, Webex, and VTC technologies.</p>
</li><li><p>Support Teams Phone, VoIP services, call routing, voicemail, and delegation services.</p>
</li><li><p>Provide conference room and executive boardroom technology support.</p>
</li></ul>Identity, Endpoint &amp; Device Management
<ul><li><p>Manage user provisioning, onboarding, offboarding, and access management.</p>
</li><li><p>Support Active Directory, Azure AD, Group Policy, and hybrid identity environments.</p>
</li><li><p>Administer endpoint management platforms including Intune, MECM/SCCM, and JAMF.</p>
</li><li><p>Support endpoint compliance, patching, software deployment, and lifecycle management.</p>
</li><li><p>Coordinate hardware repair, warranty services, and vendor support engagements.</p>
</li></ul>Network, Security &amp; Compliance
<ul><li><p>Troubleshoot network connectivity, VPN, MFA, DNS, DHCP, wireless, and remote access issues.</p>
</li><li><p>Support endpoint security solutions including Microsoft Defender for Endpoint, CrowdStrike, and Tanium.</p>
</li><li><p>Partner with cybersecurity teams on vulnerability remediation and incident response activities.</p>
</li><li><p>Maintain compliance with federal security standards, agency policies, and access control requirements.</p>
</li><li><p>Support HSPD-12/PIV processes and continuity of operations (COOP) activities.</p>
</li></ul>ITSM &amp; Continuous Improvement
<ul><li><p>Operate within ServiceNow and ITIL-based service management processes.</p>
</li><li><p>Analyze ticket trends, service metrics, and operational performance indicators.</p>
</li><li><p>Develop KPI dashboards and executive reporting.</p>
</li><li><p>Recommend workflow improvements and knowledge management enhancements.</p>
</li><li><p>Ensure Section 508 accessibility compliance for supported technologies and services.</p>
</li></ul>WHAT YOU'LL NEED TO SUCCEEDEducation
<ul><li><p>Associate of Arts (AA) or Associate of Science (AS) degree in Information Technology, Computer Science, or related field.</p>
</li><li><p>Equivalent combination of education and experience may be considered.</p>
</li></ul>Experience
<ul><li><p>8+ years of related IT support experience (Service Desk, Deskside Support, VIP/Executive Support, or similar).</p>
</li><li><p>2+ years leading a technical support team in a high-touch customer environment.</p>
</li><li><p>Experience supporting senior executives, agency leadership, or VIP customers.</p>
</li><li><p>Federal government experience preferred.</p>
</li></ul>Technical Skills
<ul><li><p>Windows 10/11 Administration</p>
</li><li><p>Microsoft 365 (Outlook, Teams, OneDrive, Office Applications)</p>
</li><li><p>Active Directory and Azure Active Directory</p>
</li><li><p>Group Policy Administration</p>
</li><li><p>Microsoft Teams Phone and VoIP Technologies</p>
</li><li><p>ServiceNow or comparable ITSM platform</p>
</li><li><p>Intune, MECM/SCCM, JAMF</p>
</li><li><p>VPN and Remote Access Technologies</p>
</li><li><p>Mobile Device Support (iOS and Android)</p>
</li><li><p>Endpoint Security Solutions (Microsoft Defender, CrowdStrike, Tanium)</p>
</li><li><p>Network Troubleshooting (DNS, DHCP, Routing, Wireless)</p>
</li></ul>Collaboration &amp; Communication Technologies
<ul><li><p>Microsoft Teams Rooms</p>
</li><li><p>Zoom</p>
</li><li><p>Webex</p>
</li><li><p>VTC and A/V Conference Room Systems</p>
</li><li><p>Executive Boardroom Technology Support</p>
</li></ul>Security Clearance Level
<ul><li><p>Ability to obtain and maintain a Public Trust clearance.</p>
</li></ul>U.S. Citizenship RequiredRole Requirements
<ul><li><p>Exceptional executive-level customer service and communication skills.</p>
</li><li><p>Strong leadership, mentoring, and team development capabilities.</p>
</li><li><p>Ability to perform root cause analysis and drive issue resolution under pressure.</p>
</li><li><p>Ability to work onsite within a federal environment.</p>
</li><li><p>Ability to participate in after-hours support, executive events, and on-call rotations as required.</p>
</li></ul>GDIT IS YOUR PLACE
<p>At GDIT, the mission is our purpose, and our people are at the center of everything we do.</p>
<ul><li><p>Growth: AI-powered career tools that identify career development opportunities and learning paths.</p>
</li><li><p>Support: Internal mobility programs focused on helping you achieve your career goals.</p>
</li><li><p>Rewards: Comprehensive benefits and wellness packages, 401(k) with company match, competitive compensation, and paid time off.</p>
</li><li><p>Community: Award-winning culture of innovation and a military-friendly workplace.</p>
</li></ul>OWN YOUR OPPORTUNITY
<p>Explore an enterprise IT career at GDIT and you'll find endless opportunities to grow alongside colleagues who share your commitment to service excellence. Join a team dedicated to supporting executive leadership and advancing the mission of the Department of Education through exceptional technology support and operational excellence.</p>
</div></div><p></p><div><div><div><h3 class="jobSectionHeader"><b>Work Requirements</b></h3>
</div></div><div></div><div><div>Years of Experience
<p>8 + years of related experience</p>
<ul><li>may vary based on technical training, certification(s), <b><i>or</i></b> degree</li></ul>
</div><div></div><div>Certification
<p>ITIL 4 Foundation | PeopleCert - PeopleCert</p>
</div><div></div><div>Travel Required
<p>Less than 10%</p>
</div><div></div><div>Citizenship
<p>U.S. Citizenship Required</p>
</div></div></div></div><div><h3 class="jobSectionHeader"><b>Salary and Benefit Information</b></h3>
<p>The likely hourly rate for this position is between $34.74 - $47.00. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
</p>
<h3 class="jobSectionHeader"><b>Our Identity Verification Process</b></h3>
<p>As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.</p>
<h3 class="jobSectionHeader"><b>About Our Work</b></h3>
<div></div><p>We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.</p>
<p>Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.</p>
<p><i>Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans</i></p></div></div></div></div>

Team Lead Help Desk Technician V (Executive/VIP Support) DC Metro Area

<div>Time Type: Full time
<p></p>Worker Type: Employee
<p></p>Title: Claims Adjuster - Crop
<br>
<br>
The Opportunity: The purpose of this role is to investigate and process crop claims, conduct field inspections, communicate with stakeholders, and ensure compliance with insurance policies and regulations.<br>
<br>
<br>
<br>
<br>
Location: Work Remotely, Washington, USA
<br>
Work Arrangement: This role is fully remote
<br>
The salary range for this role is between $82,500 - $92,500
<p></p><p><b>Your new role
</b></p><ul><li>Complete field inspections, reviews and adjustments accurately and efficiently to administer crop insurance policies.</li>
<li>Ensure compliance with insurance statutes and regulations to apply crop policies cost-effectively.</li>
<li>Build and maintain customer relationships through timely and accurate policy service.</li>
<li>Document and transmit loss information accurately to assess potential damages.</li>
<li>Support business objectives through quality control tasks, audits, and risk assessments.</li>
<li>Contribute to a positive work environment by demonstrating cultural expectations and influencing others positively.</li>
</ul><p></p><p><b>Required Qualifications</b></p>
<ul><li>Secondary school certification.</li>
<li>Valid Driver's License.</li>
</ul><p><b>Preferred Qualifications</b></p>
<ul><li>Bachelor's Degree or equivalent combination of education and work experience.</li>
</ul><p><b>Preferred Work Experience
</b></p><ul><li>Experience in the insurance industry.</li>
<li>Experience in agriculture.</li>
<li>Experience in farming.</li>
</ul><p></p><p><b><i>QBE, a global insurance leader, is the proud parent company of NAU Country Insurance Company. NAU Country writes in 48 states and has nine locations nationwide. Together, we combine the history, expertise, innovation, and a shared commitment to excellence to provide unparalleled insurance solutions to our customers and communities worldwide.</i></b></p>
<p><b>Compensation Package: </b>The salary range for this role is provided above. This is the national range for location(s) listed. The salary offer will be decided based on the role's complexity, its location, and the candidate&rsquo;s professional background, including their education and experience. Beyond the base salary, regular full-time and part-time employees will also be eligible for QBE&rsquo;s annual discretionary bonus plan based on business and individual performance. We encourage all candidates to apply, even if their salary expectations fall outside of this range, as we are committed to finding the right fit for our team.</p>
<p></p><p><b>QBE Benefits: </b>We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to:</p>
<ul><li><b>Hybrid Working</b> &ndash; a mix of working from home and in the office</li>
</ul><ul><li><b>22 weeks</b> of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis</li>
<li><b>Competitive 401(k)</b> program with company match up to 8%</li>
<li><b>Well-being program </b>including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice</li>
<li><b>Tuition Reimbursement</b> for professional certifications, and continuing education</li>
<li><b>Employee Network and Community &ndash; </b>QBE actively supports six Employee Networks, and many <b>ways to</b> <b>give back to your community</b></li></ul><br>
<p></p>
<p></p><p><b>Why QBE? What if you could have a positive impact &ndash; at work and in the world?</b></p>
<p>At QBE, we&rsquo;re enabling a more resilient future &ndash; for our customers, communities, environment, and for our people. We&rsquo;re building momentum to achieve something significant and know our people are at the center of our success.</p>
<p>Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team, you&rsquo;ll get to spend every day working with people who are passionate, talented and kind. And our international scale means we&rsquo;re big enough for your ambitions, yet small enough for you to make a real impact.</p>
<p>Join us now, so you can be part of our success &ndash; and we can be part of yours!</p>
<p>https://www.linkedin.com/company/qbe-north-america/</p>
<p></p><p><b>Equal Employment Opportunity:</b></p>
<p>QBE provides equal employment opportunities to applicants and employees without regard to race; color; gender; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; protected veteran status; or disability or any other legally protected status.</p>
<p>This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States on a full-time basis without the need for current or future sponsorship.</p><p></p>
<p></p><p><b>Skills:</b></p>
Adaptability, Communication, Conflict Management, Critical Thinking, Customer Service, Detail-Oriented, Document Management, Financial Advising, Insurance Claims Processing, Intentional collaboration, Managing performance, Regulatory Compliance, Research Analysis, Risk Management, Standards Compliance
<p></p><p>How to Apply:</p>
<p>To submit your application, follow the step by step process.</p>
<p></p><p>Equal Employment Opportunity:</p>
<p>QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.</p></div>

Claims Adjuster - Crop-1

Dev Technology Group

<div><div><div><div><div><div><div><div><div><div><h1 class="jobSectionHeader"><b>Senior Technical Business Analyst, #1078</b></h1>
<p><b>
Requirements Analysis &bull; Technical Documentation &bull; Client and Development Team Support</b></p>
<h2 class="jobSectionHeader"><b>
Clearance</b></h2>
<p>
U.S. Citizenship is required. Candidates must possess or be able to obtain a DHS final clearance.</p>
<h2 class="jobSectionHeader"><b>
A Role with Purpose and Impact</b></h2>
<p>
Dev Technology Group is hiring a Senior Technical Business Analyst to support the operational and technical needs of a software development team.</p>
<p>
In this role, you will work closely with clients, developers, testers, project leaders, and other stakeholders to understand business needs and translate them into clear, actionable requirements and documentation. Your work will help the team deliver accurate, effective solutions that meet or exceed client expectations.</p>
<p>
You will also have opportunities to improve team processes, share your expertise, and help guide other team members in their professional development.</p>
<h2 class="jobSectionHeader"><b>
Who Thrives Here</b></h2>
<p>
You will thrive in this role if you are a detail-oriented and experienced business analyst who is comfortable working between business and technical teams.</p>
<p>
As a Senior Technical Business Analyst, you will lead and support requirements analysis, documentation, testing activities, and customer support throughout the software development lifecycle.</p>
<p><b><i>
The ideal candidate has a technical or software development background with exposure to React, Node.js, GitHub, and AWS cloud tools. You will use Jira and Confluence to organize requirements, document decisions, support delivery activities, and help maintain transparency across the project.</i></b></p>
<p>
This position requires someone who can manage competing priorities, identify opportunities for process improvement, and help guide others while maintaining a strong focus on accuracy and client service. The ability to ask thoughtful probing questions and effectively communicate the technical needs between stakeholders will be essential to success.</p>
<h2 class="jobSectionHeader"><b>
Key Responsibilities</b></h2>
<ul><li>Lead the gathering, analysis, documentation, and validation of business and technical requirements</li>
<li>Work with clients and technical teams to clarify needs, identify gaps, and define solution requirements</li>
<li>Translate business needs into user stories, functional requirements, acceptance criteria, process flows, and supporting documentation</li>
<li>Support the creation and refinement of wireframes</li>
<li>Develop and maintain test plans, test cases, acceptance criteria, and other testing documentation</li>
<li>Support user acceptance testing and help confirm that delivered solutions meet documented requirements</li>
<li>Create and maintain clear technical, functional, and user-facing documentation</li>
<li>Provide Tier I customer support and assist with investigating and resolving user issues</li>
<li>Track requirements, action items, decisions, risks, and dependencies using Jira and Confluence</li>
<li>Collaborate with developers, testers, project managers, clients, and other intersecting teams throughout the software development lifecycle</li>
<li>Identify and recommend opportunities to improve processes, documentation, and team effectiveness</li>
<li>Help guide and mentor other team members in their career and professional development</li>
<li>Work independently while contributing across a variety of activities to support overall team success</li>
</ul><h2 class="jobSectionHeader"><b>Required Qualifications</b></h2>
<ul><li>Bachelor's degree in a related field</li>
<li>Minimum of six years of related business analysis, technical analysis, software development, or project delivery experience</li>
<li>Experience gathering, analyzing, documenting, and managing business and technical requirements</li>
<li>Technical or software development background with exposure to React, Node.js, and GitHub</li>
<li>Experience working with AWS cloud tools</li>
<li>Experience using Jira and Confluence</li>
<li>Strong analytical, critical-thinking, and problem-solving skills</li>
<li>Demonstrated attention to detail, sound judgment, maturity, professionalism, and logical thinking</li>
<li>Excellent organizational skills with the ability to prioritize competing tasks, manage multiple responsibilities, and meet deadlines in a fast-paced environment</li>
<li>Excellent written and verbal communication skills</li>
<li>Ability to communicate clearly and diplomatically with clients, technical staff, project leadership, and other stakeholders</li>
<li>Ability to resolve issues and collaborate with team members to ensure client needs and expectations are met or exceeded</li>
<li>Ability to work independently, take ownership of assignments, and contribute ideas for process improvement</li>
<li>Ability and desire to mentor and support the professional development of other team members</li>
<li>Flexibility and willingness to work in a variety of capacities to support team and project success</li>
<li>Ability to obtain the required government security clearance, which requires U.S. Citizenship</li>
</ul><h2 class="jobSectionHeader"><b>Preferred Qualifications</b></h2>
<ul><li>Knowledge of software development concepts, methodologies, and best practices</li>
<li>Experience supporting software development teams in an Agile environment</li>
<li>Experience creating wireframes, test documentation, technical documentation, and user-facing materials</li>
<li>Experience providing customer or Tier I application support</li>
</ul><h2 class="jobSectionHeader"><b>Compensation</b></h2>
<p>
The estimated salary range for this position is <b>$80,000 - $140,000</b>. This salary range is not a guarantee of compensation. The offered salary will be based on factors including relevant experience, geographic location, internal equity, and applicable contractual requirements. *Compensation may fall outside this range when appropriate.</p></div></div></div></div></div><div></div><div><br>
<div>
</div></div></div></div></div></div><p></p><div><p><b>Who We Are</b></p>
<p>
Dev Technology is a growing IT company with an employee-centric culture that works on mission-critical projects for the federal government. We partner with our federal customers to deliver technology services and solutions, and to drive our client's missions forward through innovation. We use Agile and DevSecOps principles to provide services including application development, biometrics and identity management, cloud and infrastructure optimization, IT and legacy modernization, and data management.</p>
<p>
As a Washington Post Top Workplace award winner for the past THIRTEEN years in a row, the Top Workplaces USA for the past five years, and a recipient of the Companies As Responsive Employers (CARE) Award for the past six years, Dev Technology employees enjoy:</p>
<ul>
<li>Generous and flexible time-off policy</li>
<li>Flexible work schedules and telework options, including remote work availability for eligible projects</li>
<li>Career development opportunities including a mentorship program, technical and management training through Dev University, hands-on learning through DevLab, tuition reimbursement, and paid training opportunities</li>
<li>Industry-leading benefits including a choice of two health plans that include dental and vision, flexible spending account, commuter benefits, life insurance, and more</li>
<li>401K matching with a 5% matching contribution</li>
<li>Regular team and company social events including our annual party, happy hours, fitness challenges, and more</li>
<li>A focus on community engagement including company wide support activities, employer match for donations, and time off for volunteer efforts</li>
<li><i>To learn more about working at Dev Technology, visit </i><i>Working At Dev Technology Group</i></li></ul><br>
<p></p>
<p><i>
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans</i></p><br>
<p></p>
<p><b>
Dev Technology Group operates in the following states: AL, AR, AZ, CO, DC, FL, GA, ID, IL, IN, MD, MA, ME, MI, MN, MO, MS, NC, NJ, OH, OR, PA, SC, TN, TX, VA, WV.</b></p><br>
<p></p>
<p><b>
SMS Terms and Privacy Notice</b></p>
<p>
Dev Technology Group offers you the option to engage in SMS text conversations about your job application. By participating, you also understand that message frequency may vary depending on the status of your job application, and that message and data rates may apply. Please consult your carrier for further information on applicable rates and fees. Carriers are not liable for delayed or undelivered messages. Reply STOP to cancel and HELP for help. By opting-in to receiving SMS text messages about your job application, you acknowledge and agree that your consent data, mobile number, and personal information will be collected and stored solely for the purpose of providing you with updates and information related to your job application. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.</p></div></div><p></p>

Senior Technical Business Analyst

OBXtek Inc.

<div>Responsibilities:
<div>
OBXtek is staffing a <b>Tier 2 After Hours Technical Support</b> function for the <b>United States Department of Agriculture (USDA) Client Experience Center (CEC)</b>. The <b>Tier 2 IT Support Specialist</b> serves as a critical escalation point between the USDA's National Tier 1 Service Desk and advanced Tier 3 support teams. This role provides in-depth technical support for hardware, software, networking, and account-related issues, ensuring timely resolution and exceptional customer service. This is a fully remote, after-hours position; support is delivered remotely, outside of standard business hours, with the flexibility to respond to fluctuating ticket volumes and special projects. The Specialist works independently with minimal supervision.</div><p></p><p><b><br>
Work Schedule &amp; Remote Requirements</b></p><p>
This is a fully remote, after-hours position. After Hours staff will have a schedule made up of one or two shifts.</p><p></p><p><br>
Shifts:</p><ul><li><b>
Evening </b>shift<b>: </b>4:30 PM &ndash; 1:00 AM.</li><li><b>
Overnight </b>shift<b>: </b>12:00 AM &ndash; 8:30 AM.</li><li><b>
Day </b>shift<b>: </b>8:00 AM &ndash; 4:30 PM.</li></ul><div></div><div><br>
Schedules:</div><ul><li><b>
Schedule 1: </b>5 overnight shifts</li><li><b>
Schedule 2: </b>Saturday and Sunday day shifts and 3 evening shifts</li><li><b>
Schedule 3:</b> 2 overnight shifts and 3 evening shifts</li></ul><p></p><p><br>
Assignments:</p><ul><li>
Assigned shifts will remain as static as possible. But shifts may be adjusted for operational purposes. The team provides coverage seven days every week.</li><li>
Staff will work on Federal holidays that fall within the scheduled work shift.</li><li>
Availability to work the assigned schedule.</li></ul><div></div><div><b><br>
Additional Requirements:</b></div><ul><li>
Reliable high-speed internet connection and a secure, distraction-free home workspace are required.</li><li>
Ability to work independently with minimal supervision during evening, overnight, and weekend periods.</li><li>
Government-furnished equipment must be maintained and secured in accordance with USDA policy.</li></ul><p></p><p><b><br>
Responsibilities</b></p><p></p><p><b><br>
Incident Response &amp; Resolution</b></p><ul><li>
Respond to escalated tickets from Tier 1 via either the Remedy or ServiceNow ticketing systems.</li><li>
Diagnose, troubleshoot and resolve issues related to VPN connectivity, Azure Virtual Desktop, password resets, and USDA-approved desktop software.</li><li>
Fulfill incidents, change requests, and work orders with a focus on timely resolution to ensure meeting performance metrics and customer satisfaction.</li></ul><div></div><p><b><br>
Technical Support &amp; Troubleshooting</b></p><ul><li>
Provide remote support for hardware and software issues.</li><li>
Perform software installations, remote reimaging, and configuration of USDA-standard systems.</li><li>
Support operating system upgrades, patch management, and deployments.</li><li>
Troubleshoot and support telecommunications equipment (VTC, VoIP, WITS).</li><li>
Resolve issues with printers, peripherals, and network connectivity.</li></ul><p></p><p><b><br>
Account &amp; Asset Management</b></p><ul><li>
Assist with user account provisioning, password resets, and WHfB support.</li><li>
Coordinate remote deployment, shipping, and tracking of loaner devices and other hardware assets.</li><li>
Maintain inventory accuracy through asset and configuration management practices.</li></ul><p></p><p><b><br>
Customer Service &amp; Communication</b></p><ul><li>
Deliver high-quality support via phone, email, chat, and remote-access tools.</li><li>
Communicate technical solutions clearly to non-technical customers.</li><li>
Provide support to senior-level government executives, including the Office of the Secretary and Under Secretaries.</li></ul><p></p><p><b><br>
Flexible &amp; Adaptive Support</b></p><ul><li>
Respond to fluctuating ticket volumes and assist with special IT projects.</li><li>
Maintain availability throughout the assigned after-hours shift to ensure consistent coverage.</li><li>
Redirect tickets appropriately as a personal queue manager and provide oversight for timely resolution.</li></ul><p></p><p><b><br>
Additional Duties</b></p><ul><li>
Remotely diagnose and resolve PC and network hardware/software issues,</li><li>
Coordinate local hands-on support or device shipment when physical repair is required.</li><li>
Provide advanced support for Microsoft Outlook, Teams, and Office 365.</li><li>
Support Linc-Pass (PIV Card) certificate association and wireless broadband connectivity.</li><li>
Support remote PC refresh and migration (e.g., Windows 10 to Windows 11).</li><li>
Offer end-user training on Microsoft Office 365 and SharePoint Online.</li></ul><p></p><div><br>
is staffing for a <b>Tier 2 Advanced Problem Resolution (APR) IT Support Specialist</b>. This role serves as a critical escalation point between the USDA&rsquo;s National Tier 1 Service Desk and advanced Tier 3 support teams. This role provides in-depth technical support for hardware, software, networking, and account-related issues, ensuring timely resolution and exceptional customer service. Support is delivered onsite, including the walk-in facility, with flexibility to respond to fluctuating ticket volumes and special projects.</div><div></div><div><b><br>
Key Responsibilities:</b></div><div><b>
Incident Response &amp; Resolution</b></div><ul><li>
Respond to escalated tickets from Tier 1 via the Remedy ticketing system.</li><li>
Diagnose, troubleshoot and resolve issues related to VPN connectivity, password resets, and USDA-approved desktop software.</li><li>
Fulfill incidents, change requests, and work orders with a focus on timely resolution to ensure meeting performance metrics and customer satisfaction.</li></ul><div><b>
Technical Support &amp; Troubleshooting</b></div><ul><li>
While onsite, provide deskside and remote support for hardware/software issues.</li><li>
Perform software installations, reimaging, and configuration of USDA-standard systems.</li><li>
Support operating system upgrades, patch management, and deployments.</li><li>
Troubleshoot and support telecommunications equipment (VTC, VoIP, WITS).</li><li>
Resolve issues with printers, peripherals, and network connectivity.</li></ul><div><b>
Account &amp; Asset Management</b></div><ul><li>
Assist with user account provisioning, password resets, and WHfB support.</li><li>
Manage deployment and tracking of loaner devices and other hardware assets.</li><li>
Maintain inventory accuracy through asset and configuration management practices.</li></ul><div><b>
Customer Service &amp; Communication</b></div><ul><li>
Deliver high-quality support via phone, email, remote tools, and in-person at USDA walk-in facility or deskside.</li><li>
Communicate technical solutions clearly to non-technical customers.</li><li>
Provide support to senior-level government executives, including the Office of the Secretary and Under Secretaries.</li></ul><div><b>
Flexible &amp; Adaptive Support</b></div><ul><li>
Respond to fluctuating ticket volumes and assist with special IT projects.</li><li>
Maintain availability during core business hours to ensure consistent coverage.</li><li>
Redirect tickets appropriately as a personal queue manager and provide oversight for timely resolution.</li></ul><div><b>
Advanced Problem Resolution (APR) Duties</b></div><ul><li>
Perform root cause analysis (RCA) and document findings</li><li>
Troubleshoot using logs, system tools, and configuration analysis as needed</li><li>
Identify patters in recurring incidents and recommend corrective actions</li><li>
Determine when escalation to Tier 3 is required</li></ul><div><b>
Additional Duties</b></div><ul><li>
Provide support for over 11,000 USDA employees.</li><li>
Generate weekly and monthly reports with data and trend analysis.</li><li>
Train, coach, and mentor Tier 1 service desk agents through ticket audits.</li><li>
Analyze customer feedback and develop strategies for service improvement.</li><li>
Maintain and repair PCs and network hardware/software.</li><li>
Provide advanced support for Microsoft Outlook, Teams, and Office 365.</li><li>
Support Linc-Pass (PIV Card) certificate association and wireless broadband connectivity.</li><li>
Conduct PC refresh and migration (e.g., Windows 10 to Windows 11).</li><li>
Offer end-user training on Microsoft Office 365 and SharePoint Online.</li></ul>
Qualifications:
<p><b>
Basic Qualifications</b></p><ul><li>
Associate's degree in Information Technology or a related field; if no Associate&rsquo;s degree in Information Technology or related field, one additional year of relevant technical support is required.</li><li>
2 years of relevant technical support or help desk experience 1 year of experience in hardware/software troubleshooting.</li><li>
1 year of experience with VPN, networking, and OS upgrades.</li><li>
1 year of experience in account management, remote imaging, and software deployment.</li><li>
1 year of experience with telecommunications systems (VTC, VoIP, WITS).</li><li>
1 year of experience with asset/configuration management.</li><li>
US Citizen with the ability to pass a comprehensive background check and maintain a favorable Public Trust background status.</li></ul><p></p><p><b><br>
Preferred Qualifications</b></p><ul><li>
3 years of relevant technical support or help desk experience</li><li>
Prior experience in federal IT environments, especially USDA.</li><li>
Proficiency with Remedy or similar ticketing systems.</li><li>
Experience supporting printers, peripherals, and networking hardware.</li><li>
Advanced troubleshooting for Microsoft Teams and Outlook.</li><li>
Familiarity with Active Directory and domain-level user rights administration.</li><li>
Excellent customer service and communication skills.</li><li>
ITIL Foundation (v4) certification desired but not required.</li><li>
Relevant industry certifications are a plus (e.g., CompTIA A+, Network+, or Security+; HDI Support Center Analyst; Microsoft 365 Certified).</li><li>
Must have the ability to obtain and maintain a favorable Public Trust background status.</li></ul>
Security Clearance: Public Trust Company Information:
<div>
Headquartered in McLean, Virginia and founded in 2009, OBXtek is a growing leader in the government contracting field. Our mission is <b><i>Our People&hellip;Our Reputation.</i></b> Our people are trained professionals who enhance our customers&rsquo; knowledge and innovation using technology, collaboration, and education.</div><div></div><div><br>
We offer a robust suite of benefits including comprehensive medical, dental and vision plans, Flexible Spending Accounts, matching 401K, paid time off, tuition reimbursement program and much more.</div><div></div><div><br>
OBXtek pairs lessons learned across disciplines with best practices and industry standard quality practices such as CMMC Level-2, CMMI-Dev Level III, ITIL, 6Sigma, PMI, and ISO. Our rapid growth has been recognized by INC500, the Washington Business Journal, and Washington Technology magazine.</div><div></div><div><b><br>
OBXtek is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, age, national origin, gender identity, disability, veteran status, sexual orientation or any other classification protected by federal, state or local law.</b><br>
<br>
<ul><li><b>MON</b></li></ul></div></div>

Tier 2 APR After Hours Support

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