manager, adjusting services specialty liability claims (primarily home)

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auto damage appraiser, boston Jobs in Boston

auto damage appraiser, boston

claims manager, executive risks Jobs in Boston

claims manager, executive risks

claims specialist

manager, adjusting services specialty liability claims (primarily home) Jobs in Boston

claims adjuster

Berkshire Hathaway Specialty Insurance

<div>Who are we?
A strategic and trusted insurance partner, Berkshire Hathaway Specialty Insurance (BHSI), provides a broad range of commercial property, casualty and specialty insurance coverages and outstanding service to customers and brokers around the world. Part of Berkshire Hathaway&rsquo;s insurance operations, we bring our solutions to market with our stellar brand name, top-rated balance sheet, and the expertise of our global team of professionals, who exude excellent capabilities and strong character.
We are a values-based organization where respect, integrity, excellence, collaboration, and passion define who we are and how we do business. We value diversity of backgrounds, experience, and perspectives and strive to foster an inclusive environment that enables all our team members to bring their best selves to work. We are one team committed to building a culture where every teammate has the opportunity to contribute and be recognized. Want to be part of the team building the finest property, casualty and specialty lines insurance company in the world?
Learn more about our unique culture and history. 
Job Opportunity:
BHSI has an exciting opportunity for a Senior Claims Examiner on our Casualty claims team. At BHSI, our claims professionals are an integral part of our business. Every claim is handled with the utmost skill by seasoned and dedicated claims professionals. In this role, the Senior Claims Examiner will have a unique opportunity to handle and adjust Construction Casualty claims in a highly collaborative team environment, dedicated to best in class claims handling.
We are seeking an experienced professional to join our growing team in the Boston, Chicago, New York, or Atlanta office.
Duties &amp; Responsibilities:<ul><li>
Manage and adjust construction casualty claims impacting primary and excess policies while ensuring the highest level of customer service and technical claim file quality.</li><li>
Proactively handle claims from first notice of loss through ultimate resolution, while advising internal partners and meeting with clients and brokers.</li><li>
Collaborate and partner with the insured and broker in the handling and adjudication of claims.</li><li>
Analyze and draft coverage letters as appropriate and communicate coverage positions effectively.</li><li>
Conduct, coordinate, and proactively handle the investigation process and ensure timely resolution of claims.</li><li>
Directly and closely monitor assignments to experts and defense counsel as necessary.</li><li>
Evaluate information related to coverage, liability, and damages to determine the extent of exposure to the insured and the company.</li><li>
Draft reports, set reserves within authority, and make claim recommendations concerning reserve changes.</li><li>
Travel to conferences, mediations, customer meetings, and trials as necessary.</li></ul> 
 Qualifications, Skills and Experience:<ul><li>
A minimum of 5+ years of experience handling Casualty claims, or related work.</li><li>
Ability to demonstrate technical competence in the handling of specialized claims.</li><li>
Ability to work independently and assimilate learning materials on many different subjects from various sources.</li><li>
Excellent interpersonal, communication, investigative and negotiation skills.</li><li>
Ability and willingness to work effectively in a team environment and handle multiple tasks simultaneously.</li><li>
Demonstrated experience in handling and adjusting claims in multiple jurisdictions and must possess, or successfully obtain, the required adjuster licenses.</li></ul>
BHSI Offers:<ul><li>
A competitive package and exciting growth opportunities for career-oriented teammates.</li><li>
A dynamic, action oriented, and thoughtful environment centered on always doing the right thing for our customers, teammates, and our other stakeholders.</li><li>
A purposely non-bureaucratic organization that embraces simplicity over complexity and emphasizes individual excellence in a team framework.</li><li>
Benefits that support your life and well-being, which include:</li><li><ul><li>
Comprehensive Health, Dental and Vision benefits</li><li>
Disability Insurance (both short-term and long-term)</li><li>
Life Insurance (for you and your family)</li><li>
Accidental Death &amp; Dismemberment Insurance (for you and your family)</li><li>
Flexible Spending Accounts</li><li>
Health Reimbursement Account</li><li>
Employee Assistance Program</li><li>
Retirement Savings 401(k) Plan with Company Match</li><li>
Generous Holiday and Paid Time Off</li><li>
Tuition Reimbursement</li><li>
Paid Parental Leave</li></ul></li></ul> 
The base salary range for this position is from $120,000.00 to $140,000.00, along with annual bonus eligibility; a candidate&rsquo;s salary is determined by their relevant skills and experience. We value our teammates &ndash; both their capabilities and character &ndash; as demonstrated by our amazing culture.
NOTE: Compensation will be commensurate with experience. This job description is not intended to be all-inclusive. Team Member may perform other related duties as negotiated to meet the ongoing needs of the organization.</div>

Senior Claims Examiner, Construction Casualty

Coalition Inc.

<div><div><h4 class="jobSectionHeader">About us</h4>

Coalition is the world's first Active Insurance provider designed to help prevent digital risk before it strikes. Founded in 2017, Coalition combines comprehensive insurance coverage and innovative cybersecurity tools to help businesses manage and mitigate potential cyberattacks.
Opportunities to make an impact with bold thinking are real&mdash;and happening daily at Coalition.</div><h4 class="jobSectionHeader">
About the role</h4>
<div>
The Claims team at Coalition stands apart for our outstanding level of policyholder service and knowledgeable handling of claims for our insured customers. As a team, Claims is about finding ways to help policyholders find solutions. As we continue to expand, we are seeking an experienced claims professional to join the team and handle primary Executive Risk matters (D&amp;O, EPL, Fiduciary, Crime). You will also provide assistance to the underwriting team and manage/collaborate with a variety of vendors, namely: defense counsel and coverage counsel for Coalition and its carrier partners.

This is a remote position which can be based anywhere in the United States.
</div>
<h4 class="jobSectionHeader">Responsibilities</h4>
<ul><li>Evaluate a full pending of claims including recommending and posting accurate reserves</li>
<li>Maintain accurate file documentation/information in our claims system</li>
<li>Assess liability and damages in complex claims</li>
<li>Identify and evaluate insurance coverage issues</li>
<li>Guide and track third-party vendors and service providers' work and costs</li>
<li>Maintain and develop relationships with brokers, policyholders, and a variety of vendors</li>
<li>Identify settlement opportunities where appropriate</li>
<li>Collaborate in the defense and resolution of claims</li>
<li>Provide data and reason-based informational assistance to underwriters</li>
<li>Provide assistance to business development team with regard to marketing</li>
<li>Liaise with partner carriers on a daily basis</li>
</ul><h4 class="jobSectionHeader">Skills and Qualifications</h4>
<ul><li>3+ years of experience handling Executive Risk (D&amp;O, EPL, Fiduciary, Crime) claims</li>
<li>Bachelors Degree required; JD a plus</li>
<li>Must be a licensed claims adjuster in your state of residence or designated home state and able to obtain licensing for California, New York, and other states</li>
<li>Demonstrated experience in working as part of a team, interacting with others, meeting goals, and performing successfully in a changing work environment</li>
<li>Excellent communication and interactive skills</li>
<li>Strong aptitude to work proactively and excel in a collegial environment</li>
</ul><h4 class="jobSectionHeader">Compensation</h4>

Our compensation reflects the cost of labor across several US geographic markets. The US base salary for this position ranges from $110,000/year in our lowest geographic market up to $160,000/year in our highest geographic market. Consistent with applicable laws, an employee's pay within this range is based on a number of factors, which include but are not limited to relevant education, skills, job-related knowledge, qualifications, work experience, credentials, and/or geographic location. Your recruiter can share more on target salary for your location during the interview process. Coalition, Inc. reserves the right to modify this range as needed.
<h4 class="jobSectionHeader">
Perks</h4>
<ul><li>100% medical, dental and vision coverage</li>
<li>Flexible PTO policy</li>
<li>Annual home office stipend and WeWork access</li>
<li>Mental &amp; physical health wellness programs (One Medical, Headspace, Wellhub, and more)!</li>
<li>Competitive compensation and opportunity for advancement</li>
</ul><div><h4 class="jobSectionHeader">Why Coalition?</h4>

Work at Coalition is centered on the joint mission to Protect the Unprotected. We have built a remote-first, highly inclusive culture that welcomes people from diverse backgrounds. We trust each other to take responsibility, share ownership of outcomes, and put in the work together to protect businesses from digital risk. Coalition's exceptional growth stems from its ability to address real-world problems for organizations of all sizes while remaining true to our founding values of character, humility, responsibility, purpose, authenticity, and inclusion.

We're always looking for collaborative, inquisitive individuals to join #OurCoalition.

Visit our Newsroom &gt;
<h4 class="jobSectionHeader">
Privacy Notice</h4>

Coalition is committed to protecting your privacy and handling your personal information responsibly. We collect, use, and store personal information as necessary for the recruitment process and in compliance with applicable privacy laws and regulations in all regions where we operate. We want you to understand what personal information we collect, how we use it, and your rights regarding access, correction, and deletion of your data where applicable. Information submitted, collected, and processed as part of your application is subject to Coalition's Privacy Policy. For further details, please review our full Privacy Policy or contact us with any questions regarding how your information is handled.

Our Privacy Policy &gt;
<h4 class="jobSectionHeader">
Safe Hiring Notice</h4>

All legitimate communication from Coalition comes from @coalitioninc.com emails, and open roles are listed only on our Careers page. We never ask for payment, banking details, or personal identification before an offer is accepted through our secure systems. If you believe you've been a victim of fraudulent recruiting, follow guidance from the Federal Trade Commission (FTC).
<h4 class="jobSectionHeader">
Anti-Discrimination Notice</h4>

Coalition is proud to be an Equal Opportunity employer. Our policy is to provide equal employment opportunities to all individuals, without discrimination or harassment on the basis of any characteristic protected by applicable laws in each country where we operate. This commitment includes, but is not limited to, ensuring equal treatment in recruitment, selection, training, promotion, transfer, compensation, and all other aspects of employment. Coalition does not tolerate discrimination or harassment of any kind, and we are dedicated to fostering an inclusive and supportive workplace.
<h4 class="jobSectionHeader">
Accommodations</h4>

Coalition is committed to providing reasonable accommodations to qualified individuals with disabilities, including applicants and employees, in accordance with applicable laws and regulations in each country where we operate. Our policy is to support equal opportunity in the hiring process by considering qualified applicants regardless of disability or other protected characteristics, unless providing accommodation would impose an undue hardship or disproportionate burden. If you require accommodation to complete an application, interview, pre-employment testing, or participate in the selection process, please contact us at candidateaccommodations@coalitioninc.com. We also consider all qualified applicants, including those with criminal histories, in line with applicable laws and regulations in each jurisdiction.

To all recruitment agencies: Coalition does not accept unsolicited agency resumes. Do not forward resumes to our email alias, employees, or other physical or virtual organization locations. Coalition is not responsible for any fees related to unsolicited resumes.</div></div>

Claims Manager, Executive Risks

Liberty Mutual Insurance

<div>Description
<div>The Claims Specialist works within a Claims Team, using the latest technology to manage an assigned caseload of routine to moderately complex claims from the investigation of the claim through resolution. This includes making decisions about liability/compensability, evaluating losses, and negotiating settlements. The role interacts with claimants, policyholders, appraisers, attorneys, and other third parties throughout the claim&rsquo;s management process. The position offers training developed with an emphasis on enhancing skills needed to help provide exceptional service to our customers. 
This is a hybrid position requiring twice a month in-office with preference on candidates residing within 50 miles of Suwanee, GA office. Please note this is subject to change. 
Responsibilities:
<ul><li>Manages an inventory of claims to evaluate compensability/liability.</li><li>
Establishes action plan based on case facts, best practices, protocols, regulatory issues and available resources.</li><li>
Plans and conducts investigations of claims to confirm coverage and to determine liability, compensability and damages.</li><li>
Assesses policy coverage for submitted claims and notifies the insured of any issues; determines and establishes reserve requirements, adjusting reserves, as necessary, during the processing of the claim, refers claims to the subrogation group or Special Investigations Unit as appropriate.</li><li>
Assesses actual damages associated with claims and conducts negotiations, within assigned authority limits, to settle claims.
</li><li>Performs other duties as assigned.
</li><li>Bodily injury experience is required.</li></ul></div>
Qualifications<div><ul><li>
BS/BA degree or equivalent work experience.</li><li>
Minimum of 2 years experience in claims adjustment, general insurance or formal claims training.</li><li>
Required to obtain and maintain all applicable licenses.
</li><li>Continuing education courses leading to industry certifications preferred (e.g., AEI, IIA, CPCU).</li><li>
Knowledge of claims investigation techniques, medical terminology and legal aspects of claims.</li></ul></div>
About Us
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. 
 
At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. 
 
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits 
 
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. 
 
Fair Chance Notices<ul><li>
California</li><li>
Los Angeles Incorporated</li><li>
Los Angeles Unincorporated</li><li>
Philadelphia</li><li>
San Francisco</li></ul></div>

Claims Specialist

AIG Claims, Inc.

<div>At AIG, we are reimagining the way we help customers to manage risk. Join us as a Senior Complex Claims Director to play your part in that transformation. It&rsquo;s an opportunity to grow your skills and experience as a valued member of the team.
Make your mark in Excess Casualty Claims
Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.
How you will create an impact
Are you interested in handling some of the largest and most complex Casualty claims in the industry? Your deep technical claims expertise will be put to the test in the investigation, evaluation and disposition of new and existing 3rd party property and casualty claims. These multimillion-dollar claims include multi-vehicle auto accidents, plant explosions, catastrophic product liability claims and other complex losses. You will be required to review coverage under Excess Commercial General liability and auto policies and participate in the investigation of the claim. You will direct the litigation, attend mediations and trials, assess liability and damages, and recommend reserves. It will be necessary to present the large value cases to senior management. You will need excellent customer service skills in communicating with insureds, brokers, attorneys, and claimants. Only the most highly skilled negotiators will succeed in resolving these claims in the toughest venues against the most elite plaintiff attorneys.<ul><li>
Determining the scope and extent of available coverage.</li><li>
The investigation, evaluation and disposition of new and existing 3rd party property and casualty claims.</li><li>
Preparation and execution of investigation strategies which identify critical issues effecting liability, causation and damages and assess risk transfer and contribution opportunities.</li><li>
Clear and concise communication and contact with internal and external customers, including insureds, brokers and underwriters, to provide guidance and manage expectations.</li><li>
Proper documentation of exposure evaluation and resolution strategy.</li><li>
Presentation to senior management of claim disposition recommendations.</li><li>
Obtain the appropriate authority to independently negotiate multimillion-dollar claims with the top plaintiff attorneys nationwide. Document evaluation, thought process, and strategy. Utilize ADR as appropriate and necessary.</li><li>
Effectively strategize and budget litigation of each claim through discussions with counsel, vendors, and insureds. Establish with defense and coverage counsel clear ground rules to maintain financial control of budget and expenses.</li></ul>
What you will need to succeed<ul><li>
8+ years of Commercial/Industry claims experience preferred.</li><li>
Excellent communication ability (verbal/written) and strong negotiation skills.</li><li>
Advanced experience and capabilities in litigation claims management including ADR and mediation process.</li><li>
Experience attending and controlling claims - pre-suit, litigated and post-trial - at mediations, settlement conferences, etc.</li><li>
JD helpful but not required.</li><li>
Property and Casualty adjusting licenses required and must be obtained within 6 months.</li><li>
Interest in the potential for an upwardly mobile career path.</li></ul> 
Ready to take your career to the next level? We would love to hear from you.
For positions based in New Jersey, Illinois and Massachusetts, the base salary range is $125,000-$170,000 and the position is eligible for a bonus in accordance with the terms of the applicable incentive plan. In addition, we&rsquo;re proud to offer a range of competitive benefits, a summary of which can be viewed here: 2026 Benefits Overview
#LI-AIG #claimsprofessionals #InsuranceJobs #legalcareers #ClaimsAttorney #tortlaw #paralegaljobs #claimsexaminer #claimsadjuster #InsuranceCareers
At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.
Enjoy benefits that take care of what matters
At AIG, our people are our greatest asset. We know how important it is to protect and invest in what&rsquo;s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security&mdash;as well as your professional development&mdash;to bring peace of mind to you and your family.
Reimagining insurance to make a bigger difference to the world
American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world&rsquo;s most far-reaching property casualty networks. It is an exciting time to join us &mdash; across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.
Welcome to a culture of inclusion
We&rsquo;re committed to creating a culture that truly respects and celebrates each other&rsquo;s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG&rsquo;s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.
<div><div><div><div><div><div><div>Functional Area:</div></div></div></div></div></div></div>
CL - Claims
AIG Claims, Inc.</div>

Senior Complex Claims Director - Excess Casualty

American Family Insurance

<div>Provide leadership and management direction of a claim adjusting team. Claim adjusting teams investigate and maintain property/casualty claims. Determines liability, secures information, reviews coverages, arranges appraisals, and settles claims. May work in the field or central location. Directs conformity with the terms of each policy and in compliance with applicable laws, regulations, established standards, and procedures of the company. You will report to the Adjusting Services Senior Manager. 
 
In this primarily home-based role must be proximate to one of our office locations in Phoenix, AZ; Boston, MA; Madison, WI; St. Joseph, MO; Keene, NH; Denver, CO or Minneapolis, MN; Atlanta, GA. 
 
#LI-Remote
Position Compensation Range:
$88,000.00 - $145,000.00
Pay Rate Type:
Salary
Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.<div>
Primary Accountabilities 
<ul><li>Create a collaborative, performance-driven work environment by facilitating and fostering trust, transparency, and inclusion. Work with team members to set clear goals, provide feedback, perform performance assessments, and support on-going development.</li><li>Lead with influence and expertise. Actively contributes to division or department leadership team. Communicate and support organization mission, vision, values, policies, and practices.</li><li>Support and environment of teaming where adjusters make decisions and close files within and outside of their assigned inventory. Foresee issues that may require intervention. Develop and share innovative and effective solutions for dealing with problems, situations and conflicts.</li><li>Comply with Unfair Claims Practices Acts and ensures handling of claims in good faith. Adhere to Local and Corporate Guidelines, Company Claim Bulletins, and the Company Code of Ethics. Respond to inquiries and handles complaints from individuals or their representatives, insurance departments, Consumer Affairs, and other agencies.</li><li>Establish, communicate, and implement departmental plans, objectives, and strategies.</li><li>Participate as member of the management team.</li></ul> 
Specialized Knowledge &amp; Skills Requirements 
<ul><li>Demonstrated experience providing customer-driven solutions, support or service.</li><li>Demonstrated effective leadership skills.</li><li>Demonstrated ability to work independently at a location removed from immediate supervision.</li><li>Solid knowledge of property casualty insurance/claim industry and regulatory environment.</li><li>Demonstrated ability to handle complex losses in situations that require tact, diplomacy, and persuasion under changing conditions.</li><li>Demonstrated comprehensive knowledge of office and field claim handling processes.</li><li>Demonstrated thorough understanding policy language, coverages and underwriting intent.</li><li>Demonstrated experience in a claim administrator, specialist, examiner, or role with equivalent exhibited knowledge, skills, and performance.</li></ul></div>
Preferred Knowledge &amp; Skills<ul><li>Candidates with Commercial General Liability claims experience involving coverage, injury, and property damage are preferred.</li><li>Candidates with litigation experience is beneficial.</li></ul>
Licenses<ul><li>Obtain state specific property casualty claims licensing.</li></ul>
Travel Requirements<ul><li>Up to 25%.</li></ul><h3 class="jobSectionHeader">
Additional Information</h3><ul><li>
Offer to selected candidate will be made contingent on the results of applicable background checks</li><li>
Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions</li><li>
Sponsorship will not be considered for this position unless specified in the posting</li></ul>
Internal Candidates are encouraged to apply regardless of location and will be considered based upon the needs of the role.
We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.
We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email AskHR@AmFam.com to request a reasonable accommodation.
#LI-MN2</div>

Manager, Adjusting Services Specialty Liability Claims (Primarily Home)

Plymouth Rock Assurance

<div>The Auto Damage Appraiser/Crashbuster is responsible for preparing physical damage estimates on vehicles where a claim has been submitted for first or third party damages in Boston, MA and the surrounding towns. The candidate will be required to provide a high level of customer service while utilizing measures to control severities.

Essential Functions and Responsibilities:
<ul>
<li>Survey damages, prepare estimates and negotiate settlements. Settlements include partial and total losses within their established authority level.</li>
<li>Issue drafts to the appropriate parties.</li>
<li>Document the claim file as necessary.</li>
<li>Complete re-inspections and supplements in a timely manner complying with all state regulations.</li>
<li>Liaison to Body Shops in our GRP network.</li>
<li>Comply with all production standards and estimating guidelines</li>
<li>Ensure that service, expense control and public relations are maintained at all times.</li>
<li>Complete reports on recovered theft and fire assignments.</li>
<li>Participate in team meetings</li>
<li>Participate in catastrophic claim handling when requested. This may include overnight travel for extended periods of time.</li>
<li>Adhere to privacy guidelines and MA Fair Claims Practices Act.</li>
</ul>
Qualifications and Education:
<ul>
<li>Assigned Territory &ndash; Boston, MA and surrounding towns</li>
<li>Must have a valid Massachusetts Auto Damage Appraiser License</li>
<li>Must have valid driver's license and favorable driving record.</li>
<li>A minimum of 1-3 years of auto claims appraisal experience.</li>
<li>Adverse conditions are encountered while inspecting vehicles. Candidate must be able to work outside in inclement weather and drive long distances.</li>
<li>Comfortable completing inspections of damaged vehicles including but not limited to crawling under and around vehicles, inspecting vehicles in tight quarters at body shops and salvage yards, etc.</li>
<li>Must be willing to participate in catastrophe claim handling when requested. This may include traveling to other locations, extended and weekend hours, and up to a three week stay away from home.</li>
<li>Must have a strong mechanical aptitude.</li>
<li>Body shop experience a plus but not required.</li>
<li>Must be organized and possess the ability to work independently with limited supervision.</li>
<li>Must possess solid communication and negotiation skills</li>
</ul>
The pay range for this position is $62,000 to $84,000 annually. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity.

About the Company

The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner's insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of &ldquo;A-/Excellent&rdquo;.</div>

Auto Damage Appraiser, Boston

USAA

<div>Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values &ndash; honesty, integrity, loyalty and service &ndash; define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity<div>
We are looking to hire a Sr. Field Auto Appraiser supporting the Boston Metro South, MA area.</div><div><div><div><div><div><div><div><div><div>
As a dedicated Sr. Auto Appraiser, you will within defined guidelines and framework responsible for the investigation, negotiation, evaluation and appraisal of vehicle damage claims for both repairable and total loss vehicles to ensure estimate accuracy in compliance with state laws and regulations. Accountable for delivering exceptional member service through setting appropriate expectations, proactive communications, advice, and empathy.
What you'll do:<ul><li>
With the use of digital tools, evaluates and appraises highly complex auto physical damage claims in accordance with the terms and conditions of the contract, corporate guidelines and state laws and regulations.</li><li>
Investigate claim damages including communicating with the insured, internal claims adjusters, and third parties/vendors. May require face-to-face interactions with members and third parties.</li><li>
Review facts of loss and vehicle damage to determine if subrogation opportunities exist and ensures all supporting physical damage documentation is in the claim.</li><li>
Demonstrate advanced knowledge of P&amp;C insurance industry products, services, contracts, and internal processes/systems/procedures to ensure compliance with laws, regulations, and policy provisions.</li><li>
Review claims/suppliers for fraud indicators and refers to Special Investigations Unit for handling, if applicable.</li><li>
Maintain accurate and current claim file documentation throughout the claims process for complex claims.</li><li>
Maintain high standards of productivity through effective desk management, timely follow ups, and accurate mapping of repair plan and timeline for repair in support of fast and accurate claims adjudication.</li><li>
Responsible for reviewing additional damages received from repair facilities to either complete a supplement or triage to field provider method of inspection.</li><li>
May serve as a subject matter expert representative for disputed claims or trials. Serves as a resource to team members on escalated issues of a routine nature.</li><li>
Partner with vendors and internal business partners to facilitate highest complexity claims resolution. May also involve external regulatory coordination to ensure appropriate documentation and compliance.</li><li>
Proactively provide policyholders with information regarding their coverage, repair estimate or total loss valuation, and claims/repair process while setting appropriate expectations.</li><li>
Support workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.</li><li>
May be assigned CAT deployment travel with minimal notice during designated CATs.</li><li>
Work various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.</li><li>
Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>
What you have:<ul><li>
High School Diploma or General Equivalency Diploma.</li><li>
2 years of auto appraising experience.</li><li>
Proficient knowledge of P&amp;C insurance policy contracts and coverages, auto parts distribution process and claim appraisal process and procedures.</li><li>
Advanced working knowledge of estimating losses using CCC or similar estimating platforms.</li><li>
Demonstrated written and verbal skills to communicate with members, claimants, repair facilities, and other internal and external stakeholders.</li><li>
Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.</li></ul>
Physical Demand Requirements:<ul><li>
May require the ability to operate a company vehicle within assigned territory.</li><li>
May require the ability to reach, handle, squat, bend, climb, and kneel as needed to complete inspections of damaged vehicles.</li><li>
May require the ability to work outdoors in inclement weather conditions; May be exposed to working in body shop and/or salvage yard environments up to 25% of the time.</li><li>
May be required to meet all USAA safe driving requirements including verification of driving record through MVR &amp; possession of valid driver&rsquo;s license.</li></ul>
Compensation range: The salary range for this position is: $63,590 - $121,530.
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
</div></div></div></div></div></div></div></div></div>Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. 
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. 
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. 
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. 
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.</div>

Sr. Auto Appraiser - Field

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