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claims adjuster associate - wc

claims examiner

Heritage Insurance

<div>Associate Claims Examiner (Entry-Level) &ndash; Property Claims
Location: Tampa, Florida &ndash; In the heart of the Westshore District near International Plaza and Tampa International Airport
Are you looking to launch a rewarding career in the insurance industry with a company that truly invests in its people?
We are seeking an Associate Claims Examiner to join our growing Claims team in beautiful Tampa Bay. This is an exciting entry-level opportunity designed for motivated professionals who want to build a long-term career in property claims.
Located in the vibrant Westshore business district, our office is minutes from International Plaza and Tampa International Airport, surrounded by great dining, shopping, and convenience. Beyond location, what truly sets us apart is our incredible company culture. We believe in supporting our employees, giving back to our community, and creating an environment where people can thrive both professionally and personally.
We offer a very competitive compensation and benefits package, meaningful career growth opportunities, and a structured training program designed to help you succeed and advance within the claims profession.
If you are analytical, customer-focused, and eager to learn, this is your opportunity to start a meaningful career helping people during important moments in their lives.
What You&rsquo;ll Do
As an Associate Claims Examiner, you will develop the foundational skills necessary to manage first-party property claims of moderate severity while providing exceptional service to policyholders and partners.
Key responsibilities include:<ul><li>
Participate in a structured training program (online, classroom, virtual, and on-the-job), which may include occasional travel.</li><li>
Manage assigned first-party property claims with oversight, ensuring timely investigation, evaluation, and resolution.</li><li>
Deliver outstanding customer service to policyholders, agents, vendors, and internal partners.</li><li>
Assist with First Notice of Loss (FNOL), claim intake, dispatch, and claim inquiries.</li><li>
Investigate claims by gathering statements, reviewing documentation, and assessing the extent of damages.</li><li>
Interpret policy coverage based on claim facts and supporting documentation (leases, contracts, by-laws, etc.).</li><li>
Maintain clear and accurate documentation within claims systems in accordance with regulatory and company standards.</li><li>
Establish and maintain accurate claim reserves throughout the claim lifecycle.</li><li>
Collaborate with internal experts such as Subrogation, Fire Investigators, and Fraud Investigators to support claim outcomes.</li><li>
Negotiate fair settlements within authority limits and escalate matters when appropriate.</li><li>
Support catastrophic event (CAT) response or workload surges, which may include overtime or occasional travel.</li><li>
Ensure all claim activity complies with state regulations, company policies, and claims best practices.</li></ul>
What We&rsquo;re Looking For<ul><li>
All Lines Adjuster License required or must be obtained within 60 days of hire.</li><li>
Bachelor&rsquo;s degree preferred, or 2+ years of customer service or related experience.</li><li>
Strong verbal and written communication skills.</li><li>
Proficiency with Microsoft Office and ability to learn claims systems quickly.</li><li>
Strong analytical and problem-solving abilities.</li><li>
A customer-focused, empathetic approach, especially when assisting customers during stressful claim situations.</li><li>
Highly organized, detail-oriented, and able to manage shifting priorities in a fast-paced environment.</li><li>
Ability to work both independently and collaboratively within a team environment.</li></ul>
Why Join Us?<ul><li>
Prime location in Tampa&rsquo;s Westshore District near International Plaza and Tampa International Airport</li><li>
Outstanding company culture focused on collaboration, support, and employee success</li><li>
A company that actively gives back to the community</li><li>
Very competitive compensation and benefits package</li><li>
Structured training and clear career progression within Claims</li><li>
Opportunities to grow and advance within the organization</li></ul>
Additional Information
All employees must successfully pass a pre-employment background check. Additional checks such as driving history or credit may be required depending on the role.
This description reflects the general nature and level of work expected for this position and is not intended to be a comprehensive list of all responsibilities.
Heritage Insurance Holdings, Inc. is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and do not discriminate based on race, color, national origin, ancestry, sex, sexual orientation, age, religion, disability, marital status, military service status, or any other protected status under applicable law.</div>

Associate Claims Examiner

Liberty Mutual Insurance

<div>Description
<div>Are you looking for an opportunity to join a claims team with a fast growing company that has consistently outpaced the industry in year over year growth? Liberty Mutual Insurance has an excellent claims opportunity available for a Workers Compensation Claims Technician. Claims Technicians obtain essential information in order to process routine workers' compensation claims with on-going medical management for medical pension claims. Provides injured workers and customers with accurate, timely information and quality service. Claims Technicians also identify potential problems and make claim referral decisions.
GRS North America Claims is excited to announce our go forward strategy to provide employees with the flexibility to include an option to work from home full-time. Candidates who are selected for this position will be trained remotely.
You will be required to go into the office twice a month if you reside within 50 miles of one a specified office. Please note this policy is subject to change.
Responsibilities:<ul><li>
Conduct investigation to secure essential facts from injured worker, employer and providers regarding workers' compensations through telephone or written reports. Verifies information from claimants, physicians, and medical providers to assess compensability and/or causal relation of medical treatment, and make evaluations for cases with claim specific on-going medical management.</li><li>
Provides on-going medical case management for assigned claims. Initiates calls to injured worker and medical provider if projected disability exceeds maximum triage model projection or to resolve medical treatment issues as needed. Maintains contact with injured worker, provider and employer to ensure understanding of protocols and claims processing and medical treatment.</li><li>
Continually assesses claim status to determine if problem cases or those exceeding protocols should be referred to Claims Service Team and/or would benefit from, MP RN review or other medical /claims resources. Arranges Independent Medical Exam and Peer Review as necessary.</li><li>
Maintains accurate records and handles administrative responsibilities associated with processing and payment of claims. Records and updates status notes; documents results of contacts, relevant medical reports, and duration information per file posting standards including making appropriate medical information viewable to customers in Electronic Document Management (EDM). Generates form letters following set guidelines (i.e., letters to physicians projecting disability, letters confirming medical treatment and disability and letters outlining expected outcome to employers).</li><li>
Authorizes payment of medical payments and/or medical treatment.</li><li>
Recognizes potential subrogation cases, prepares cases for subrogation and refers these cases to the Subrogation Units.</li></ul></div>
Qualifications<div><ul><li>
High school diploma plus 1-3 years' of related customer service experience or applicable insurance knowledge.</li><li>
Licensing required in some states.</li><li>
Effective analytical skills required to learn and apply basic policy/contract coverage and recognize questionable coverage/contract situations (which necessitate supervisory involvement) along with effective interpersonal skills to explain the facts and logic used to arrive at decisions in a way that the customer understands. 
</li><li>
Effective written skills to compose clear, succinct descriptions when posting files and drafting correspondence.</li><li>
Good telephone and typing skills required.</li><li>
Ability to learn when to make proper use of medical management resources, know when to use them and follow through with medical management information received.</li></ul></div>
About Us
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. 
 
At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. 
 
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits 
 
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. 
 
Fair Chance Notices<ul><li>
California</li><li>
Los Angeles Incorporated</li><li>
Los Angeles Unincorporated</li><li>
Philadelphia</li><li>
San Francisco</li></ul></div>

Workers' Compensation Claims Technician

Bloomin' Brands

<div>The Senior Workers&rsquo; Compensation Claims Manager provides strategic leadership and operational direction for all workers&rsquo; compensation claims at Bloomin&rsquo; Brands, Inc. (BBI). This role is responsible for guiding claim management within BBI&rsquo;s insurance programs to achieve optimal outcomes, ensure regulatory compliance, and drive cost-effective performance. 
This leader oversees all vendors supporting workers&rsquo; compensation activities, including the third-party administrator (TPA), panel counsel, medical case managers, brokers, and other service providers. The position develops and upholds BBI&rsquo;s workers&rsquo; compensation claim-handling philosophy, policies, and performance standards, ensuring alignment with organizational objectives and measurable results. 
The Senior Manager directly supervises a Claims Risk Analyst who supports the workers&rsquo; compensation program through analytics, reporting, Return-to-Work coordination, and cross-functional risk initiatives, including support of the General Liability Early Resolution Program. 
This role leads quarterly claim reviews, advances cost-containment strategies, designs and implements a formal Return-to-Work program, and ensures compliance with all federal, state, and jurisdictional requirements, including OSHA reporting obligations. 
ESSENTIAL DUTIES AND RESPONSIBILITIES
Strategic Leadership &amp; Oversight<ul><li>
Provide strategic direction and performance oversight to BBI&rsquo;s third-party claims administrator.</li><li>
Develop and communicate formal claim-handling guidelines aligned with BBI&rsquo;s risk philosophy and financial objectives.</li><li>
Lead quarterly claim reviews with TPAs, brokers, and internal stakeholders to assess exposure, reserve adequacy, litigation strategy, and resolution timelines.</li><li>
Establish performance metrics and reporting dashboards to monitor trends, vendor effectiveness, and financial impact.</li><li>
Lead and develop the Claims Risk Analyst, ensuring alignment with departmental priorities and professional growth.</li></ul>
Claim Management &amp; Resolution<ul><li>
Review and guide resolution strategies for complex and high-exposure claims.</li><li>
Participate in settlement negotiations to mitigate short- and long-term exposure.</li><li>
Ensure appropriate and timely reserve evaluation based on evolving claim information.</li><li>
Ensure proactive claim lifecycle management through consistent monitoring and action planning.</li><li>
Attend mediations, arbitrations, depositions, and trials as necessary to protect company interests.</li></ul>
Vendor &amp; Partner Management<ul><li>
Evaluate and guide the performance of panel counsel, medical providers, TPAs, brokers, and managed care partners.</li><li>
Define service expectations, monitor performance, and address gaps collaboratively.</li><li>
Partner with Legal and Accounting to align litigation strategy, financial reporting, and accrual accuracy.</li></ul>
Compliance &amp; Reporting<ul><li>
Ensure compliance with all applicable workers&rsquo; compensation laws, regulatory requirements, and OSHA reporting obligations.</li><li>
Develop and maintain internal and external claim reporting protocols aligned with insurance policy requirements.</li><li>
Provide senior leadership with clear, concise, and actionable claim summaries, exposure forecasts, and trend analyses.</li></ul>
Program Development &amp; Cost Containment<ul><li>
Design and implement a formal Return-to-Work program to reduce indemnity exposure and support employee recovery.</li><li>
Oversee Return-to-Work coordination and performance tracking with the support of the Claims Risk Analyst.</li><li>
Establish managed care protocols to ensure quality medical treatment while managing costs.</li><li>
Identify trends and implement proactive strategies to reduce claim frequency and severity.</li></ul>
Cross-Functional Risk Support<ul><li>
Support the Claims Risk Analyst in contributing to the General Liability Early Resolution Program, fostering coordination across risk functions while maintaining primary focus on workers&rsquo; compensation excellence.</li><li>
Partner with Risk, Legal, Operations, and Finance to identify early intervention opportunities and promote consistent, proactive claim management practices.</li><li>
Encourage the use of shared analytics and insights to strengthen enterprise-wide risk management performance.</li></ul> 
REQUIREMENTS
Education<ul><li>
Bachelor&rsquo;s degree required</li><li>
10 years+ of progressive workers&rsquo; compensation claims management experience.</li><li>
Prior supervisory or team leadership experience preferred</li></ul>
Experience/Skills<ul><li>
Deep expertise in claim handling practices and multi-jurisdictional regulatory environments</li><li>
Demonstrated experience managing TPAs, outside counsel, and medical providers</li><li>
Experience leading or mentoring analytical or risk-focused staff</li><li>
Strong financial acumen, including reserve analysis and loss trend evaluation</li><li>
Ability to translate data and trends into strategic action</li><li>
Advanced knowledge of claims management systems and reporting tools</li><li>
Proven ability to negotiate effectively with external partners</li><li>
Excellent organizational, prioritization, and project management skills</li><li>
Strong executive presence with exceptional written and verbal communication skills</li><li>
High integrity, results orientation, and commitment to operational excellence</li><li>
Proficient in Origami RMIS, Microsoft Excel, and Word</li></ul> 
Bloomin' Brands offers benefits such as medical, dental, vision, and 401k. Further details around eligibility and additional benefit offerings can be found at BloominBrandsBenefits.com.
We value diversity and are proud to be an Equal Opportunity Employer. We are committed to providing all individuals employment consideration regardless of race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law.
#LI-TK1</div>

Sr. Worker's Compensation Claims Manager

USAA

<div>
 
 Why USAA?
 
 
 
 At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
 
 
 Embrace a fulfilling career at USAA, where our core values &ndash; honesty, integrity, loyalty and service &ndash; define how we treat each other and our members. Be part of what truly makes us special and impactful.
 
 
 
 The Opportunity
 
 
 
 As a dedicated Property Adjuster, you will work within defined guidelines and framework, investigate, evaluate, negotiate, and settle low to moderate complexity property insurance claims. You will confirm/analyze coverage, recognize liability exposure and negotiate equitable settlement in compliance with all state regulatory requirements. You will recognize and empathize with members&rsquo; life events, as appropriate.
 
 
 This hybrid role requires an individual to be
 
 in the office 3 days per week
 
 . This position can be based in one of the following locations:
 
 San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Tampa, FL or Chesapeake, VA
 
 . Relocation assistance is
 
 not
 
 available for this position.
 
 
 This is an
 
 experienced desk based Property Adjuster
 
 role working in a telephone concentrated environment without physical inspection of loss. This is an hourly, non-exempt position with paid overtime available. Training will be approximately 12 weeks, Monday to Friday and hours may vary by location. Upon successful completion of training, employees will transition to an eight-hour work shift ranging between 8:00 am &ndash; 5:30 pm (local time) Monday to Friday with availability for occasional evenings and weekends based on business needs.
 
 
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Proactively manages assigned claims caseload comprised of claims with low to moderate complexity damages that require commensurate knowledge and understanding of claims coverage.
 </li>
 <li>
 Partners with vendors and internal business partners to facilitate low to moderate complexity claims resolution. May also involve external regulatory coordination to ensure appropriate documentation and compliance.
 </li>
 <li>
 Investigates claim damages by conducting research from various sources, including the insured, third parties, and external resources. May identify and resolve potential discrepancies and identifies subrogation potential resulting from unusual characteristics.
 </li>
 <li>
 Identifies coverage concerns, reviews prior loss history, determines and creates Special Investigation Unit (SIU) referrals, when appropriate. Determines coverage through analyzing investigation information involving low to moderate complexity policy terms and contingencies.
 </li>
 <li>
 Determines and negotiates low to moderate complexity claims settlement. Coordinates with management for guidance on assessing settlement amounts outside of authority limits to support managing claims outcomes.
 </li>
 <li>
 Maintains accurate, thorough, and current claim file documentation throughout the claims process.
 </li>
 <li>
 Applies knowledge of estimating technology platforms and virtual inspection tools to prepare and manage low to moderate complexity property insurance claims estimates
 </li>
 <li>
 Recognizes and addresses jurisdictional challenges such as applicable legislation and construction considerations.
 </li>
 <li>
 Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.
 </li>
 <li>
 May be assigned CAT deployment travel with minimal notice during designated CATs.
 </li>
 <li>
 Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.
 </li>
 <li>
 Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
 
 
 </li>
 </ul>
 
 What You Have
 
 
 
 <ul>
 <li>
 High School Diploma or General Equivalency Diploma.
 </li>
 <li>
 1 year of customer service, military leadership, construction related industry/insurance experience and/or experience handling low complexity property claims
 </li>
 <li>
 Knowledge of estimating losses using Xactimate or similar tools and platforms.
 </li>
 <li>
 Demonstrated negotiation, investigation, communication, and conflict resolution skills.
 </li>
 <li>
 Working knowledge and understanding of claims contracts as well as application of case law and state laws and regulations.
 </li>
 <li>
 Ability to prioritize and multi-task, including navigating through multiple business applications.
 </li>
 <li>
 May need to travel up to 25% of the year (local &amp; non-local) and/or work catastrophe duty when needed.
 </li>
 <li>
 Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.
 
 
 </li>
 </ul>
 
 What Sets You Apart
 
 
 
 <ul>
 <li>
 1+ years relevant property adjusting claims of moderate complexity
 </li>
 <li>
 Experience desk adjusting residential property claims to include water, roof, and personal property
 </li>
 <li>
 File ownership handling claims from start to finish (scoping the loss, assessing damages, estimating, interpreting policy, making coverage decisions, settlement)
 </li>
 <li>
 Proficient in estimate writing using Xactimate and virtual tools (such as Claim X, Hover, and Hosta)
 </li>
 <li>
 Currently hold an active P&amp;C Adjuster license
 </li>
 <li>
 Experience working directly for a standard insurance carrier
 </li>
 <li>
 Experience in a all center environment
 </li>
 <li>
 US military experience through military service or a military spouse/domestic partner
 
 
 </li>
 </ul>
 
 Physical Demand Requirements
 
 
 
 <ul>
 <li>
 May require the ability to crouch and stoop to inspect confined spaces, to include attics and go beneath homes into crawl spaces.
 </li>
 <li>
 May need to meet all USAA safe driving requirements including verification of driving record through MVR &amp; possession of valid driver&rsquo;s license.
 </li>
 <li>
 May require the ability to lift a minimum of 35 pounds to include lifting a ladder in and out of the trunk of a car.
 </li>
 <li>
 May require the ability to climb ladders and traverse roofs, this includes the ability to work at heights while inspecting roofs and attics.
 
 
 </li>
 </ul>
 
 Compensation range:
 
 The salary range for this position is: $57,970 - $97,820.
 
 
 
 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
 
 
 
 
 Compensation:
 
 USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
 
 
 Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
 
 
 The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
 
 
 
 Benefits:
 
 At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
 
 
 For more details on our outstanding benefits, visit our benefits page on USAAjobs.com
 
 
 
 Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
 
 
 
 
 USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
 
</div>

Inside Property Adjuster

Chubb Insurance

<div>Duties include but are not limited to:
<ul><li><div>Under limited supervision, Receives assignments and reviews claim and policy information to provide background for investigation and may determine the extent of the policy&rsquo;s obligation to the insured depending on the line of business.
</div></li><li><div>Contacts, interviews and obtains statements (recorded or in person) from insureds, claimants, witnesses, physicians, attorneys, police officers, etc. to secure necessary claim information.
</div></li><li><div>Depending on line of business may inspect and appraise damage for property losses or arranges for such appraisal.
</div></li><li><div>Evaluates facts supplied by investigation to determine extent of liability of the insured, if any, and extend of the company&rsquo;s obligation to the insured under the policy contract.
</div></li><li><div>Prepares reports on investigation, settlements, denials of claims, individual evaluation of involved parties etc.
</div></li><li><div>Sets reserves within authority limits and recommends reserve changes to Team Leader.
</div></li><li><div>Reviews progress and status of claims with Team Leader and discusses problems and suggested remedial actions.
</div></li><li><div>Prepares and submits to Team Leader unusual or possible undesirable exposures.
</div></li><li><div>Assists Team Leader in developing methods and improvements for handling claims.
</div></li><li><div>Settles claims promptly and equitably.
</div></li><li><div>Obtains releases, proofs of loss or compensation agreements and issues company drafts in payments for claims.
</div></li><li><div>Informs claimants, insureds/customers or attorney of denial of claim when applicable.</div></li></ul></div>
 <div><ul><li>Technical claims knowledge and competence as evidenced by a minimum of 2 years claims handling experience in specific line of business (Auto &amp; General Liability). Experience within a TPA environment strongly preferred. Required to obtain specific state licenses.
</li><li>Knowledge of coverages; along with a good understanding of applicable legal principles.
</li><li>Knowledge of auto liability cost containment programs and proven account management skills a must.
</li><li>Excellent communication, negotiation and interpersonal skills to effectively interact with all levels of an organization both internal and external.
</li><li>Strong analytical and problem solving ability.
</li><li>Demonstrated ability to provide consistent superior service to customers.</li></ul></div>
 <div><div>Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally. 
</div><div></div> 
<div>At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.</div></div>

ESIS Claims Representative, AGL

<div>
 
 Why USAA?
 
 
 
 At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
 
 
 Embrace a fulfilling career at USAA, where our core values &ndash; honesty, integrity, loyalty and service &ndash; define how we treat each other and our members. Be part of what truly makes us special and impactful.
 
 
 
 The Opportunity
 
 
 
 We offer a flexible work environment that requires an individual to be in the office 3 days per week,
 
 after completing 6 months in office
 
 . This position is based in our Tampa, FL locations only. Relocation assistance is not available for this position.
 
 
 
 Start Date:
 
 June 15th
 
 
 
 Hours
 
 : 9:00am &ndash; 5:30pm ET
 
 
 
 As a dedicated Auto Adjuster you will manage file ownership including investigation, taking statements, reviewing policy and coverages, determination of liability, setting and managing services throughout life of the claim while providing excellent service.
 
 
 
 Within defined guidelines and framework, responsible to adjust moderately complex auto insurance claims presented by or against our members to include the end-to-end claims process and settling claims in compliance with state laws and regulations. Accountable for delivering best in class service, through setting appropriate expectations, proactive communications, advice, and empathy.
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Investigates liability and applies appropriate coverage, evaluates, negotiates, and settles moderately complex auto claims.
 </li>
 <li>
 Negotiates liability for comparative negligence (claimant or adverse carrier).
 </li>
 <li>
 Identifies coverage concerns, reviews prior loss history, determines, and builds Special Investigation Unit (SIU) referrals, when appropriate.
 </li>
 <li>
 Interacts with multiple parties to gather information needed to determine liability (police reports, recorded statements, witness statements).
 </li>
 <li>
 Resolves claims through proactive problem solving and decision making, within authority guidelines and under moderate supervision, overcoming obstacles, and effectively prioritizing the workload.
 </li>
 <li>
 Clearly documents thought process including damage evaluation, investigation, negotiation, and settlement decisions
 </li>
 <li>
 Collaborates and sets expectations with external and internal business partners to facilitate claims resolution.
 </li>
 <li>
 Supports members, business partners, and claimants, through use of varying communication channels to include utilization of digital tools to drive timely and effective resolutions through outstanding service.
 </li>
 <li>
 Applies developing knowledge of P&amp;C insurance industry products, services, to include P&amp;C insurance policy contracts, coverages and internal claims handling process and procedures.
 </li>
 <li>
 Applies intermediate knowledge of Auto Physical Damage to adjust claims.
 </li>
 <li>
 Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.
 </li>
 <li>
 May be assigned CAT deployment travel with minimal notice during designated CATs.
 </li>
 <li>
 Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.
 </li>
 <li>
 Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
 
 
 </li>
 </ul>
 
 What You Have
 
 
 
 <ul>
 <li>
 High School Diploma or General Equivalency Diploma.
 </li>
 <li>
 1 year of customer service experience.
 </li>
 <li>
 Progressive experience handling low complexity auto non injury liability claims.
 </li>
 <li>
 Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.
 </li>
 <li>
 Developing knowledge and understanding of auto claims contracts as well as application of case law and state laws and regulations.
 </li>
 <li>
 Proven negotiation, investigation, communication, and conflict resolution skills.
 </li>
 <li>
 Proficient in prioritizing and multi-tasking, including navigating through multiple business applications.
 </li>
 <li>
 Successful completion of a job-related assessment may be required.
 
 
 </li>
 </ul>
 
 What Sets You Apart
 
 
 
 <ul>
 <li>
 One or more years of auto liability claims experience managing claims from initial contact through resolution.
 </li>
 <li>
 Minimum one year of experience managing a pending inventory with demonstrated organization and prioritization skills.
 </li>
 <li>
 Proven experience with comparative negligence and shared liability determinations.
 </li>
 <li>
 At least two years of customer service experience, demonstrating strong communication and problem-solving.
 </li>
 <li>
 Strong analytical and communication skills with the ability to interpret policy language, assess coverages, and make sound decisions.
 </li>
 <li>
 Proficiency with Guidewire or similar claims management systems.
 </li>
 <li>
 Bachelor&rsquo;s degree or industry designation (e.g., AIC, CPCU).
 </li>
 <li>
 Military experience through service or as a military spouse.
 
 
 </li>
 </ul>
 The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
 
 
 
 What We Offer
 
 
 
 
 Compensation
 
 : The salary range for this position is:
 
 $51,370 - $86,680.
 
 
 
 
 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
 
 
 
 
 Compensation:
 
 USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
 
 
 Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
 
 
 The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
 
 
 
 Benefits:
 
 At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
 
 
 For more details on our outstanding benefits, visit our benefits page on USAAjobs.com
 
 
 
 Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
 
 
 
 
 USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
 
</div>

Auto Adjuster (Mid-Level) – Non-Injury

<div>Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values &ndash; honesty, integrity, loyalty and service &ndash; define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
We offer a flexible work environment that requires an individual to be in the office 3 days per week, after completing 6 months in office. This position is based in our Tampa, FL locations only. Relocation assistance is not available for this position.
Start Date: June 15th
Hours: 9:00am &ndash; 5:30pm ET
As a dedicated Auto Adjuster you will manage file ownership including investigation, taking statements, reviewing policy and coverages, determination of liability, setting and managing services throughout life of the claim while providing excellent service.
Within defined guidelines and framework, responsible to adjust moderately complex auto insurance claims presented by or against our members to include the end-to-end claims process and settling claims in compliance with state laws and regulations. Accountable for delivering best in class service, through setting appropriate expectations, proactive communications, advice, and empathy.<h2 class="jobSectionHeader">
What you&rsquo;ll do:</h2><ul><li>
Investigates liability and applies appropriate coverage, evaluates, negotiates, and settles moderately complex auto claims.</li><li>
Negotiates liability for comparative negligence (claimant or adverse carrier).</li><li>
Identifies coverage concerns, reviews prior loss history, determines, and builds Special Investigation Unit (SIU) referrals, when appropriate.</li><li>
Interacts with multiple parties to gather information needed to determine liability (police reports, recorded statements, witness statements).</li><li>
Resolves claims through proactive problem solving and decision making, within authority guidelines and under moderate supervision, overcoming obstacles, and effectively prioritizing the workload.</li><li>
Clearly documents thought process including damage evaluation, investigation, negotiation, and settlement decisions</li><li>
Collaborates and sets expectations with external and internal business partners to facilitate claims resolution.</li><li>
Supports members, business partners, and claimants, through use of varying communication channels to include utilization of digital tools to drive timely and effective resolutions through outstanding service.</li><li>
Applies developing knowledge of P&amp;C insurance industry products, services, to include P&amp;C insurance policy contracts, coverages and internal claims handling process and procedures.</li><li>
Applies intermediate knowledge of Auto Physical Damage to adjust claims.</li><li>
Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.</li><li>
May be assigned CAT deployment travel with minimal notice during designated CATs.</li><li>
Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.</li><li>
Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul><h2 class="jobSectionHeader">
What you have:</h2><ul><li>
High School Diploma or General Equivalency Diploma.</li><li>
1 year of customer service experience.</li><li>
Progressive experience handling low complexity auto non injury liability claims.</li><li>
Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.</li><li>
Developing knowledge and understanding of auto claims contracts as well as application of case law and state laws and regulations.</li><li>
Proven negotiation, investigation, communication, and conflict resolution skills.</li><li>
Proficient in prioritizing and multi-tasking, including navigating through multiple business applications.</li><li>
Successful completion of a job-related assessment may be required.</li></ul><h2 class="jobSectionHeader">
What sets you apart:</h2><ul><li>
One or more years of auto liability claims experience managing claims from initial contact through resolution.</li><li>
Minimum one year of experience managing a pending inventory with demonstrated organization and prioritization skills.</li><li>
Proven experience with comparative negligence and shared liability determinations.</li><li>
At least two years of customer service experience, demonstrating strong communication and problem-solving.</li><li>
Strong analytical and communication skills with the ability to interpret policy language, assess coverages, and make sound decisions.</li><li>
Proficiency with Guidewire or similar claims management systems.</li><li>
Bachelor&rsquo;s degree or industry designation (e.g., AIC, CPCU).</li><li>
Military experience through service or as a military spouse.</li></ul>
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.<h2 class="jobSectionHeader">
What we offer:</h2>
Compensation: The salary range for this position is: $51,370 - $86,680.
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. 
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. 
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. 
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. 
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.</div>

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Auto Adjuster (Mid-Level) – Non-Injury

Auto Adjuster (Mid-Level) – Non-Injury