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customer care specialist

client delivery specialist

BMO Financial Group

<div><div><div><div><div><div><div><div>Application Deadline:
</div></div></div></div></div></div></div>05/01/2026
Address:
300 S. Grand Ave.
Job Family Group:
Commercial Sales &amp; Service
Provides daily operational service support and ensures the delivery of exceptional client experiences. Resolves client problems in a prompt and effective manner, while ensuring that enhancement opportunities are identified and addressed or referred during client service interactions.
<ul><li>Ensures that tickets are resolved per client&rsquo;s expectations
</li><li>May be able to apply interest adjustments based on limits.
</li><li>Tracks collection of client service fees.
</li><li>Analyses client feedback, market trends, and competitive intelligence to provide actionable insights for strategic planning.
</li><li>Identifies process improvements to meet client needs more efficiently.
</li><li>Provides input into the planning and implementation of operational programs.
</li><li>Participates in audit and customer issues resolution
</li><li>corrects issues or escalates per guidelines.
</li><li>Participates in audit and client issue resolution, addressing irregularities and driving corrective actions ensuring proper escalation per established procedures.
</li><li>Implements high-impact service strategies that align with client business objectives, ensuring exceptional value and service delivery.
</li><li>Presents strategic reports to management, outlining key client trends, opportunities, and potential risks, along with recommendations for growth and improvement.
</li><li>Engages with clients to understand and diagnose service needs, ensuring concerns are addressed promptly and effectively.
</li><li>Responds to and facilitates the resolution of client service requests.
</li><li>Collects and analyzes client feedback to identify service gaps, enhance operational performance, and optimize client satisfaction.
</li><li>Ensures all client interactions, documentation, and issue resolutions comply with bank policies, regulatory requirements, and internal controls.
</li><li>Focus may be on a business/group.
</li><li>Thinks creatively and proposes new solutions.
</li><li>Exercises judgment to identify, diagnose, and solve problems within given rules.
</li><li>Works mostly independently.
</li><li>Broader work or accountabilities may be assigned as needed.
</li><li>Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.
</li></ul>Qualifications:
<ul><li>3 &ndash; 5 years of relevant experience in Client Relationship, Financial Services or Service Excellence in a corporate or banking environment is preferred.
</li><li>Bachelor&rsquo;s degree preferred; Business Administration, Finance or Marketing preferred. Any other related discipline or commensurate work experience considered.
</li><li>Specialized knowledge from education and/or business experience.
</li></ul>Intermediate level of proficiency:
<ul><li>Product Knowledge
</li><li>Regulatory Compliance
</li><li>Data Analysis Reporting
</li><li>Document Management
</li><li>Microsoft Office
</li><li>Problem-Solving
</li><li>Collaboration
</li><li>Detail-Oriented
</li><li>Teamwork
</li></ul>Salary :
$54,000.00 - $99,600.00
Pay Type:
Salaried
The above represents BMO Financial Group&rsquo;s pay range and type.
Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group&rsquo;s expected target for the first year in this position.
BMO Financial Group&rsquo;s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards
About Us
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one &ndash; for yourself and our customers. We&rsquo;ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we&rsquo;ll help you gain valuable experience, and broaden your skillset.
To find out more visit us at http://jobs.bmo.com/us/en
BMO is proud to be an equal employment opportunity employer. We evaluate applicants without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other legally protected characteristics. We also consider applicants with criminal histories, consistent with applicable federal, state and local law.
BMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to BMOCareers.Support@bmo.com and let us know the nature of your request and your contact information.
Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.</div>

Client Delivery Specialist

Wilshire Law Firm

<div><div>Intake Admin Specialist &ndash; Personal Injury</div> 
Wilshire Law Firm is a distinguished, award-winning legal practice with over 18 years of experience, specializing in Personal Injury, Employee Rights, and Consumer Class Action lawsuits. We are dedicated to upholding the highest standards of Excellence and Justice and are united in our commitment to achieve the best outcome for our clients. 
You will work side by side on a team of dynamic, collaborative, and client-focused professionals who are committed to delivering on our founding core values: Excellence, Teamwork, and Integrity. 
 
The Opportunity 
 
The Bilingual Intake Administration Specialist supports the intake team by handling high-volume document follow-up, client outreach, intake auditing, and administrative tasks to ensure files are accurate, complete, and ready for next steps. 
 
Training &amp; Work Schedule (Includes Holidays &amp; Weekends) 
 
Training Schedule: Monday - Friday from 8:30am - 5:30pm (3 weeks) 
Shifts Days: Tuesday &ndash; Saturday, or Sunday - Thursday. 
Shifts: 10:00am-7:00pm, 12:00pm - 9:00pm, 3:00pm - 12:00am, or 11:00pm - 8:00am 
 
Accountable for<ul><li>
Handle 100+ intake-related requests daily</li><li>
Follow up with clients for signed retainers, W-9s, and other required documents</li><li>
Conduct bilingual outreach to obtain missing information and signatures</li><li>
Review and audit intake documents for accuracy, completeness, and errors</li><li>
Proofread client-facing documents and intake materials</li><li>
Listen to recorded intake calls to gather missing information and support quality control</li><li>
Scan, upload, and organize case documents in Litify/Salesforce</li><li>
Prepare and mail drop letters, including printing and scanning documents</li><li>
Prepare client care packages and other administrative materials</li><li>
Maintain accurate client and case records in Litify/Salesforce</li></ul> 

Qualifications<ul><li>
Bilingual in English and Spanish preferred</li><li>
Experience in intake, client service, administrative support, or legal support preferred</li><li>
Strong attention to detail and proofreading skills</li><li>
Ability to manage high-volume work in a fast-paced environment</li><li>
Strong written and verbal communication skills</li><li>
Comfortable handling sensitive and confidential information</li><li>
Proficient in Salesforce (Litify preferred), Microsoft 365, Zoom, and DocuSign</li><li>
Strong organization, follow-up, and time management skills 
</li></ul>
Compensation<ul><li>
$25- $33 based on experience, plus performance-based incentives</li></ul> 

Benefits<ul><li>
Paid time off and paid holidays.</li><li>
Opportunities for growth and advancement.</li><li>
Team outings and sponsored events.</li><li>
Referral bonus program.</li><li>
Firm-paid Medical HMO with affordable HMO and PPO upgrades.</li><li>
Low-cost Dental and Vision plans.</li><li>
Paid Life and AD&amp;D insurance.</li><li>
401k.</li><li>
FSA (Flexible Spending Account).</li><li>
EAP (Employee Assistance Program).</li><li>
Pet Insurance.</li></ul><div> 
Strive for Excellence. Fight for Justice. Foster Unity.</div>
Wilshire Law Firm celebrates being an equal employment opportunity provider to all people in accordance with all applicable laws. We are committed to providing reasonable accommodations to assist individuals with disabilities during the application process and to facilitate their performance of essential job functions throughout their employment. 
<div>
Join Wilshire Law Firm 
Los Angeles, Irvine, San Diego, Oakland, Sacramento, Riverside, Torrance</div></div>

Intake Admin Specialist - Personal Injury

Netflix

<div>
 At Netflix, our mission is to entertain the world. Together, we are writing the next episode - pushing the boundaries of storytelling, global fandom and making the unimaginable a reality. We are a dream team obsessed with the uncomfortable excitement of discovering what happens when you merge creativity, intuition and cutting-edge technology. Come be a part of what&rsquo;s next.
 
 
 
 The Opportunity
 
 
 
 The Netflix marketing team is growing and we&rsquo;re looking for a talented Paid Social Specialist for our Integrated Marketing and Brand Partnerships line of business. This specialist will serve as a strategic thought partner to the Brand Partnerships Solutions (BPS) team and Social Leads to execute campaigns across all paid social brand partnerships programs in the UCAN region.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Own end to end paid social campaign execution, including campaign set up, in-flight monitoring to ensure we meet contracted delivery goals
 </li>
 <li>
 Provide mid-campaign and wrap-up reports, along with data-informed recommendations for optimizations and solutions
 </li>
 <li>
 Validation of platform capabilities to achieve campaign strategy, including confirmation of targeting parameters, audience sizes and acquisition cost expectations
 </li>
 <li>
 Provide regular and ad hoc social platform intelligence (ad products, placements, optimization goals, bidding models, creative specs, and policy/brand-safety constraints)
 </li>
 <li>
 Be well-versed in sharing paid social campaign learnings to stakeholders, including creative recommendations to raise the bar for creative excellence
 </li>
 <li>
 Work with key stakeholders at Meta, Google, TikTok and other digital partners on ways to best leverage their platforms and opportunities for campaigns
 </li>
 <li>
 Understand, advocate, and embody the company&rsquo;s values and team goals
 
 
 </li>
 </ul>
 
 Background And Specific Skills
 
 
 
 <ul>
 <li>
 5+ years of experience managing upper-funnel paid social campaigns optimized for awareness and engagement.
 </li>
 <li>
 A strategic thinker with experience in Integrated Marketing and/or Brand Partnerships.
 </li>
 <li>
 Proficiency in Meta, TikTok, YouTube, Snapchat, Reddit &amp; X&rsquo;s ad management platforms
 </li>
 <li>
 Well-versed in paid social best practices, including channel-specific creative formats as well as platform-level metrics and reporting tools
 </li>
 <li>
 Highly detail-oriented with an ability to multitask and execute quickly in a fast-paced, high-volume environment with little oversight from management
 </li>
 <li>
 Strong communication skills, a proven ability to tightly coordinate with multiple cross-functional stakeholders, and a proactive approach to seeking clarity and solutions in ambiguous situations.
 </li>
 <li>
 Comfortable with being available night/weekends as needed around campaign launch or urgent client based issues
 </li>
 <li>
 Experience with paid partnership tools and branded content features, creator authorization, and whitelisting on social platforms (e.g., Meta, TikTok) is a plus
 </li>
 <li>
 Experience utilizing reporting dashboards (e.g., Sprinklr) is a plus
 
 
 </li>
 </ul>
 Generally, our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $135,000.00 - $201,000.00.
 
 
 Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more details about our Benefits here.
 
 
 Netflix is a unique culture and environment. Learn more here.
 
 
 Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.
 
 
 We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
</div>

Specialist, Paid Social - Brand Partnerships Solutions

ALBERT & MACKENZIE

<div><div>Albert &amp; Mackenzie is a well-established and expanding workers' compensation defense law firm with a strong presence across California. Proudly recognized as a Great Place to Work for six consecutive years (2021&ndash;2026), the firm has also earned multiple Best Places to Work awards.</div>
Position Summary

The Client Service Manager supports the day‑to‑day execution of client service operations within Albert &amp; Mackenzie's workers' compensation practice. This role serves as a liaison between external clients, internal departments, and firm attorneys to ensure all parties have the coordination, information, and resources needed to effectively manage service standards, client programs, and sustain strong client partnerships.

Key Responsibilities

Client Service &amp; Coordination
<ul>
<li>Serve as a day-to-day point of contact for clients and supporting ongoing communication and service needs</li>
<li>Coordinate logistics for client meetings, litigation reviews, and educational trainings/webinars</li>
<li>Track and manage action items, and follow-ups to ensure timely completion</li>
<li>Support implementation and adherence to client service instructions and reporting requirements</li>
<li>Act as a problem solver for any client service disruptions</li>
<li>Focuses on building a relationship at every &quot;touch-point&quot;</li>
</ul>
 Internal Liaison
<ul>
<li>Act as a central point of contact for attorneys for client-related service needs and internal requests</li>
<li>Coordinate with internal departments (billing, calendaring, HR, IT, operations) to resolve issues impacting service delivery</li>
<li>Assist attorneys with administrative or operational needs tied to client expectations (reporting, presentations, data requests)</li>
</ul>
Project &amp; Program Support
<ul>
<li>Support execution of client-specific initiatives, including presentations, training, settlement days and process rollouts</li>
<li>Assist in developing and maintaining client-facing materials such as reports, presentations, and status summaries</li>
<li>Monitor progress of ongoing projects and ensure alignment with timelines and expectations</li>
</ul>
Service Oversight &amp; Issue Resolution
<ul>
<li>Identify service gaps, communication breakdowns, or operational inefficiencies &ndash; act as a problem solver - escalate as needed</li>
<li>Proactively follow up on outstanding items to ensure resolution and client satisfaction</li>
<li>Maintain visibility into client activity to support consistency in service delivery across attorneys and offices</li>
</ul>
Qualifications
<ul>
<li>Bachelor's degree preferred</li>
<li>5+ years of experience in workers' compensation, including firm operations, claims adjusting, or client services</li>
<li>Highly organized with strong follow-up and project coordination skills</li>
<li>Excellent communication skills with the ability to work across legal and operational teams</li>
<li>Ability to manage multiple priorities in a deadline-driven environment</li>
<li>Proficiency in Microsoft Office (Outlook, Excel, PowerPoint)</li>
<li>Be willing to travel as needed for Conferences, claim reviews, networking events, etc</li>
</ul>
Salary
<ul>
<li>$90,000-$120,000</li>
</ul><div>
Albert &amp; Mackenzie ensures equal opportunity for all applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Full-time employees receive a competitive compensation package that features discretionary bonus opportunities and a comprehensive benefits program, including medical, vision, short-term and long-term disability, life insurance, a 401(k) retirement plan, paid time off, and optional dental coverage. 

Notice of E-Verify Participation

Notice of Right to Work</div></div>

Client Services Manager

Bisnow

<div>
 Our SelectLeaders client is looking for a National Operations Specialist (NOS) to join our team to provide on-site leadership and strategic direction across our portfolio of properties. The National Operations Specialist will be on-site at our properties in the event of a staff vacancy or additional training needs and will help accomplish the daily operations and sales and marketing plans for the property. A background in Student Housing, property management, or marketing and leasing is imperative to the success of this position.
 
 
 You will report to the Director, Training &amp; Support.
 
 
 This position is remote with 75% travel.
 
 
 The salary range is $65K to $75K, plus an annual bonus.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Provide interim on-site leadership and strategic direction alongside Regional Managers during staffing transitions, ensuring operational continuity and performance stability
 </li>
 <li>
 Lead, coach, and develop site teams including Property Managers, Assistant Managers, Leasing &amp; Marketing Managers, Maintenance, and Community Assistants
 </li>
 <li>
 Oversee full property operations including leasing performance, marketing execution, financial management, and resident experience to increase occupancy and revenue goals
 </li>
 <li>
 Step into Property Manager responsibilities when needed, assisting with resident move-out, property turn, and move-in cycles
 </li>
 <li>
 Analyze budgets and monthly financial statements to identify variances, accruals, and reclasses while maintaining fiscal accountability
 </li>
 <li>
 Partner with revenue strategy by advising on pricing, concessions, and leasing tactics based on traffic, velocity, and conversion trends
 </li>
 <li>
 Facilitate resident mediation and conflict resolution to maintain positive community culture and retention
 </li>
 <li>
 Gain exposure to diverse operational models by traveling across 30+ markets nationwide, expanding business perspective and leadership experience
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree preferred or comparable experience in the student housing space
 </li>
 <li>
 3+ years' experience as a Property Manager or equivalent role
 </li>
 <li>
 Knowledge of the market competition, local businesses, and university
 </li>
 <li>
 Excellent planning to manage a team
 </li>
 <li>
 Communication with residents, team members, and senior management
 </li>
 <li>
 Driven individual
 </li>
 <li>
 True team player eager to help build the business
 </li>
 <li>
 Eagerness to provide the best resident experience
 </li>
 <li>
 Excellent project management
 </li>
 <li>
 Exceptional customer service and resident relations
 </li>
 <li>
 Desire to travel up to 75%
 </li>
 <li>
 Live within 1 hour of a major airport
 
 
 
 </li>
 </ul>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
 
 
 <ul>
 <li>
 Health (PPO or HSA), dental, and vision
 </li>
 <li>
 Flexible PTO
 </li>
 <li>
 13 paid holidays
 </li>
 <li>
 401K - 100% match up to 5%
 </li>
 <li>
 Annual review and bonus program
 </li>
 <li>
 Paid parental leave
 </li>
 </ul>
</div>

National Operations Specialist

America Tax Group, Inc

ENROLLED AGENT (EA) &ndash; TAX RESOLUTION SPECIALIST IN-PERSON POSITION ONLY &ndash; LOS ANGELES, CA RESUMES SUBMITTED FOR REMOTE WILL NOT BE OPENED!Location: Los Angeles, CA Employment Type: FULL TIME / IN-PERSONSTOP BEFORE YOU APPLY This role requires hands-on, verifiable experience in tax resolution. If you have not personally worked IRS collection cases, negotiated with revenue officers, or managed a resolution caseload, do not apply. This is not an entry-level or tax preparation-only position.Responsibilities<ul><li>Handle complex IRS and state tax resolution cases including Offers in Compromise (OIC), Installment Agreements (IA), Currently Not Collectible (CNC), Penalty Abatement, Innocent Spouse Relief, and Levy/Lien releases</li><li>Analyze IRS transcripts (Wage &amp; Income, Account, TXMODA) to assess client tax liability and history</li><li>Review and interpret financial statements (433-A, 433-B) to determine appropriate resolution strategy</li><li>Communicate directly with the IRS via phone, fax, and written correspondence &mdash; including handling Revenue Officer cases</li><li>Draft and submit IRS correspondence, appeals, and resolution packages independently</li><li>Manage an active caseload with minimal supervision and provide timely client updates</li><li>Ensure full compliance with Circular 230, IRC statutes, and applicable state tax codes</li></ul>Requirements<ul><li>Active Enrolled Agent (EA) license &mdash; non-negotiable</li><li>Minimum 2&ndash;3 years of direct tax resolution experience (OIC, IA, CNC, Appeals &mdash; not just tax prep)</li><li>Demonstrated ability to read and interpret IRS transcripts and notices independently</li><li>Working knowledge of IRS Collection Division processes, deadlines, and the Collections Due Process (CDP) framework</li><li>Familiarity with IRS e-Services, CAF unit procedures, and POA/TIA authorization (Forms 2848 / 8821)</li><li>Ability to independently strategize and execute resolution plans without hand-holding</li><li>Strong written and verbal communication skills for client-facing and IRS-facing interactions</li><li>Ability to manage 20+ active cases simultaneously with accuracy and professionalism</li></ul>Preferred<ul><li>Experience using IRS Logics or similar tax resolution CRM platforms</li><li>Prior experience at a dedicated tax resolution firm (not just a general CPA or bookkeeping office)</li><li>Knowledge of state-level resolution programs (FTB, EDD, CDTFA in California a strong plus)</li><li>Bilingual &mdash; Spanish-speaking strongly preferred</li><li>Experience handling trust fund recovery penalty (TFRP) cases or payroll tax matters</li></ul>Compensation<ul><li>Competitive base compensation + performance incentives</li><li>Consistent, structured caseload &mdash; no cold prospecting required</li><li>Established systems and case management infrastructure</li><li>Direct mentorship from senior tax attorneys and compliance leadership</li><li>Real growth potential within a fast-scaling tax resolution firm</li></ul>How to ApplySubmit your resume through Indeed. This is an IN-PERSON role based in Los Angeles, CA. Resumes indicating remote or hybrid preference will not be reviewed. Qualified candidates with verifiable resolution experience will be contacted for an interview.Work Location: In person

ENROLLED AGENT (EA) – TAX RESOLUTION SPECIALIST IN-PERSON POSITION ONLY – LOS ANGELES, CA

Citizen Relations

<div>Account Supervisor, Organic Social 

Company Description
 
Citizen is a global agency built to unleash the potential of ambitious brands. Integrated teams across creative, strategy, insights, digital, and experiential marketing provide the curiosity and courage to stay ahead of trends and maximize measurable success. With 10 offices across North America and Europe, our client roster includes P&amp;G, Dole Packaged Foods, Duracell, Simon Malls, and Valvoline.

Our disruptive campaigns have been recognized globally by The Clios, Webbys, and the Cannes International Festival of Creativity. Since 2022, Citizen has been named a PR Agency of the Year by Strategy Magazine, and in 2024, we made Inc. Magazine&rsquo;s &lsquo;Best in Business&rsquo; list. In 2025, Citizen was named to PRNews&rsquo; Elite Top 120 Agencies List. 


About the Role

As an Account Supervisor specializing in Organic Social, you are a vital part of the Citizen Team. We are looking for an expert with a deep understanding of brand communications, organic content ecosystems, and influencer management.

The right candidate will be a creative and strategic thinker who is inquisitive and bold. You must balance exploring new platform features and &quot;wild&quot; ideas with a sensible approach to generating engagement and managing campaigns that deliver ROI. You thrive in fast-paced environments and understand what makes social content resonate with modern audiences. 


In this role, you will:
<ul>
<li>Bridge Leadership: Act as a key link between junior and senior team members on client accounts.</li>
<li>Social Strategy &amp; Execution: Manage organic social program tactics and campaign deliverables with minimal oversight.</li>
<li>Content Creation: Write creative, platform-native copy and develop compelling social materials that require little to no revisions.</li>
<li>Shoot Management: Lead the coordination of social-first content shoots, ensuring creative vision translates to high-performing organic assets.</li>
<li>Influencer Management: Negotiate contracts, develop creative briefs, and launch client-approved influencer content.</li>
<li>Trend Monitoring: Keep your finger on the pulse of platform algorithm changes and industry trends to inform social strategy.</li>
<li>Strategic Recommendations: Recommend engaging tactics and provide paid social amplification strategies to support organic efforts.</li>
<li>Client Relations: Present tactical recommendations and manage client-facing correspondence with high levels of autonomy.</li>
<li>Growth &amp; Development: Support new business pitches through research and social tactic development while mentoring junior staff.</li>
<li>Budgeting: Maintain an understanding of client budgets and manage the execution of social production budgets.</li></ul> 


Qualifications
<ul>
<li>Experience: 5-7 years of social media or communications experience in an agency or corporation.</li>
<li>Platform Expertise: Expert-level knowledge of social media platforms (TikTok, Instagram, etc.) and a deep understanding of their unique community behaviors.</li>
<li>Strategic &amp; Analytical: A strategic thinker capable of applying data and &quot;known&quot; trends toward measurable social strategies that grow client relationships.</li>
<li>Content Specialist: Capable of delivering effective written products, including social scripts, captions, and executive thought-leadership posts.</li>
<li>Paid/Organic Integration: Ability to provide strategic recommendations on how paid spend can maximize organic reach and engagement.</li>
<li>Client Advisor: Demonstrates an excellent understanding of client businesses and runs effective meetings with high integrity.</li>
<li>Influencer Relations: Proven background working with influencers to create content and attend events.</li>
<li>Technical Literacy: Knowledge of tools like Brandwatch, Sprinklr, HootSuite, Sprout and Creator IQ is an asset.</li>
<li>Presentation Skills: Confident in presenting social strategies and reporting to senior-level clients.</li></ul> 


Transparency Matters For this role, you can expect an annual salary between $80,000 - $95,000 depending on experience.

Joining Citizen Relations, you are part of the Plus Company. This network of entrepreneurial agencies is designed to collaborate, not compete. It empowers every agency &ndash; and every individual &ndash; to bring their own unique capabilities together to make magic happen. You will be empowered to take risks, dream big, develop your skills and grow in your career with the full support of the network and all it has to offer.

We thank all applicants. However, only those selected for an interview will be contacted. 

Citizen Relations is an equal opportunity employer. It prohibits discrimination based on age, color, disability, national origin, race, religion, sex, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. Citizen Relations is committed to creating and maintaining an inclusive and accessible workplace. If you are contacted for an interview and require accommodation during the interviewing process, please let us know.</div>

Account Supervisor (Organic Social)

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