customer sales representative Jobs in Lahore

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customer service representative Jobs in Lahore

customer service representative

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client retention specialist

Unisoftwares Pakistan

Key Responsibilities &ndash; Client Retention Specialist<ul><li>Manage and nurture relationships with existing customers to ensure high satisfaction and long-term retention</li><li>Proactively engage customers approaching renewal to prevent churn and address concerns in advance</li><li>Identify at-risk accounts and implement effective retention strategies to minimize cancellations</li><li>Conduct regular follow-ups through calls, emails, and CRM touchpoints</li><li>Understand customer needs and recommend suitable upgrades or add-on services</li><li>Drive revenue growth through upselling and cross-selling opportunities</li><li>Meet assigned retention, renewal, and upsell targets</li><li>Handle objections, complaints, and service-related issues in a professional and timely manner</li><li>Coordinate with Technical and Operations teams to resolve customer issues efficiently</li><li>Maintain accurate and up-to-date records of customer interactions, renewals, and upsells in the CRM</li><li>Gather customer feedback and share insights with management for service improvement</li><li>Ensure compliance with company policies and communication standards</li><li>Prepare periodic reports on retention performance, churn rates, and upsell revenue</li></ul>What We Offer<ul><li>Competitive base salary plus commission</li><li>Career growth and advancement opportunities</li><li>Shift timings: 7:00 PM &ndash; 4:00 AM</li><li>Interested candidates may send their resume to hr@unisoftwares.com or share it via WhatsApp at 0301-9069539</li></ul>Job Type: Full-timePay: Rs140,000.00 per monthAbility to commute/relocate:<ul><li>Lahore Johar Town: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Are you comfortable working night shift? </li></ul>Experience:<ul><li>client retention : 2 years (Required)</li></ul>Work Location: In person

Client Retention Specialist

TalentPop App

<div>
 Customer Support and Sales Specialist | Remote (E-commerce Success Specialist)
 
 
 Be the Strategic Face of the Brand: Support, Retain, and Grow Revenue.
 
 
 
 TalentPop App
 
 is the strategic partner to high-growth e-commerce brands, helping them optimize every customer interaction. We are looking for a hybrid, results-driven
 
 Customer Support and Sales Specialist
 
 &mdash;a role where you own the customer experience from initial contact through retention and expansion.
 
 
 This is a vital, dual-focus position for a professional who is equally adept at
 
 solving complex problems
 
 (Support) and
 
 identifying commercial opportunities
 
 (Sales). If you are motivated by providing world-class service while actively contributing to measurable revenue growth through upselling, cross-selling, and retention, we want you on our team.
 
 
 
 IMMEDIATE ACTION REQUIRED: APPLICATION FAST-TRACK!
 
 
 
 To ensure your application is reviewed by the **Recruitment Team**, you
 
 must
 
 follow these critical steps exactly. **Applications that do not choose 'Brand Concierge' and enter the correct code WILL NOT be reviewed.**
 
 
 <ul>
 <li>
 When selecting the position during your application, please choose &ldquo;Brand Concierge&rdquo; from the list of available roles.
 </li>
 <li>
 In the application form, you&rsquo;ll be asked for an application code &ndash; please enter CSSS in that field.
 
 
 </li>
 </ul>
 Your Dual-Impact Responsibilities: Support and Sales Growth
 
 
 You will bridge the gap between service and sales, directly influencing customer loyalty and revenue expansion.
 
 
 <ul>
 <li>
 Customer Success &amp; Retention (Support Focus)
 </li>
 <li>
 Expert Problem Solving: Serve as the primary point of contact for complex customer inquiries, providing timely and accurate solutions via chat, email, and phone.
 </li>
 <li>
 Service Excellence: Maintain high customer satisfaction (CSAT) scores by troubleshooting product issues, guiding users through features, and ensuring rapid resolution.
 </li>
 <li>
 Proactive Support: Identify potential churn risks and implement proactive communication strategies to retain customers and drive long-term loyalty.
 </li>
 <li>
 Revenue Generation &amp; Expansion (Sales Focus)
 </li>
 <li>
 Opportunity Identification: Actively listen to customer needs and pain points to identify and present upsell or cross-sell opportunities for premium features, services, and expanded contracts.
 </li>
 <li>
 Negotiation &amp; Closure: Manage the end-to-end sales process for qualified expansion leads, leading product demonstrations, negotiating terms, and closing deals to hit monthly revenue targets.
 </li>
 <li>
 Product Education: Become a product expert, effectively articulating the ROI and value proposition of our solutions to help customers see the path to greater success.
 
 
 </li>
 </ul>
 What You Bring: The Service-to-Sales Skillset
 
 
 We are seeking a professional with a proven background in high-touch customer interaction and a clear sales orientation.
 
 
 <ul>
 <li>
 Hybrid Experience: 1+ years of proven, hands-on experience in a combined Customer Support, Customer Success, or Inside Sales role, ideally within a SaaS or E-commerce environment.
 </li>
 <li>
 Communication Mastery: Exceptional professional verbal and written communication skills with the ability to maintain composure under pressure and clearly articulate value.
 </li>
 <li>
 Tech Proficiency: Familiarity with CRM (e.g., HubSpot, Salesforce) and Helpdesk software (e.g., Zendesk, Intercom).
 </li>
 <li>
 Metrics Driven: Motivation to meet and exceed KPIs related to both service quality (CSAT, Resolution Time) and sales revenue (Expansion Quota).
 </li>
 <li>
 E-commerce Acumen: Understanding of e-commerce business operations, common challenges, and the importance of customer service in the digital retail ecosystem.
 
 
 </li>
 </ul>
 Our Commitment to You: Rewards and Flexibility
 
 
 We invest in specialists who are key to our customer and revenue growth.
 
 
 <ul>
 <li>
 Incentive Pay: Competitive base salary plus an aggressive commission structure and bonuses tied directly to expansion and retention revenue.
 </li>
 <li>
 Work Flexibility: 100% permanent work-from-home setup&mdash;zero commute required.
 </li>
 <li>
 Benefits: Comprehensive health coverage (HMO or monthly stipend) and generous paid time off.
 </li>
 <li>
 Growth: Clear paths for career advancement into Customer Success Management, Account Management, or Senior Sales roles.
 
 
 </li>
 </ul>
 Technical Setup Requirements (Remote)
 
 
 <ul>
 <li>
 A reliable personal computer or laptop (i5 processor or modern equivalent).
 </li>
 <li>
 A stable, high-speed, and reliable wired internet connection (minimum 15 Mbps download and upload speed) for crystal-clear video calls.
 </li>
 <li>
 A quiet, professional workspace suitable for conducting clear, uninterrupted customer interactions.
 
 
 </li>
 </ul>
 
 Ready to turn customer service into a growth engine? Apply today to become our next E-commerce Success Specialist!
 
</div>

Customer Support and Sales Specialist

Luminey

Job Title: Client Growth Services Company: Black Diamond Media Company (Pvt.) Ltd. Location: DHA Phase 6, Lahore Job Type: Full-Time | OnsiteRole OverviewBlack Diamond Media Company (Pvt.) Ltd. is seeking a motivated and results-driven professional for the role of Client Growth Services. This position focuses on strengthening client relationships, improving retention, and identifying opportunities for business expansion and long-term growth.Key Responsibilities<ul><li>Manage and expand existing client accounts through upselling and cross-selling opportunities</li><li>Build strong, long-term relationships by understanding client objectives and growth plans</li><li>Coordinate with internal teams including creative, digital, events, and operations to ensure seamless service delivery</li><li>Monitor client performance, satisfaction, and campaign results to drive continuous improvement</li><li>Support business growth initiatives through regular client engagement and strategic follow-ups</li></ul>Requirements<ul><li>2&ndash;4 years of experience in client servicing, account management, or growth-related roles</li><li>Prior experience in advertising agencies, media, events, or exhibitions will be preferred</li><li>Strong communication, coordination, and relationship management skills</li><li>Ability to identify client needs and translate them into growth opportunities</li><li>Proactive, organized, and growth-focused mindset</li></ul>Job Type: Full-timeWork Location: In person

Client Growth Services

GMS DIGITALS SMC PVT LTD.

Must Read the job description before applying:Job Title: Client Onboarding Specialist (Female) Location: Divine Mega 2, Ghazi Road, Opp Devsinc, Bhatta Chowk Lahore Working Hours: 9:00 AM &ndash; 6:00 PM (Monday to Friday, Saturday/Sunday Off) Salary: Starting from 80,000 PKR + Deal-closing bonus Job Type: Full-time (Urgent Hiring) - OnsiteCompany: GMS DIGITALS (https://gmsdigitals.com/)About the Role: We are seeking a motivated, detail-oriented Client Onboarding Specialist (Female) to handle all incoming WhatsApp inquiries, convert prospects into paying customers, and ensure an exceptional post-sale experience.Responsibilities:<ul><li>Respond promptly and professionally to client queries received via WhatsApp.</li><li>Understand client needs, pitch relevant services, and close sales deals to successfully onboard new clients.</li><li>Coordinate with internal teams to resolve issues and follow up on the onboarding process until completion.</li><li>Track conversion rates and suggest improvements to boost client satisfaction &amp; revenue.</li></ul>Requirements:<ul><li>Female candidates only.</li><li>Minimum 1 year of experience in client onboarding, customer support, telesales, or chat-based sales.</li><li>Excellent typing speed and command of English.</li><li>Proficient in Microsoft Office and familiar with basic CRM tools.</li></ul>Job Type: Full-time Work Location: In person Pay: Up to Rs: 80,000 PKR + Deal-closing bonusJob Type: Full-timePay: Rs80,000.00 per monthWork Location: In person

Client Onboarding Specialist (Female)

Geniteam Solutions

GenITeam Solutions is looking to hire a &ldquo;BD Executive - Upwork Specialist&rdquo; with profound experience in design and development sales, specifically through upwork.Responsibilities<ul><li>Proven success as a Business Developer on Upwork, with a portfolio of long-term projects</li><li>Monitor and analyze the success rate of proposals, identifying areas for improvement and implementing strategies to increase acceptance rates.</li><li>Provide relevant project details and insights to the Manager to facilitate successful project execution</li><li>Maintain client relationships and serve as the primary point of contact for project inquiries, updates, and negotiations</li><li>Regularly analyze market trends, competitor strategies, and industry developments to identify potential opportunities and threats</li><li>Facilitate smooth handover of projects from sales to the execution team, ensuring all client requirements are clearly communicated and understood</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Business, Marketing, or related field.</li><li>2+ years experience will be preferred.</li><li>Proven track record of success on the Upwork platform, with a strong portfolio of completed projects and positive client feedback.</li><li>Exceptional written and verbal communication skills, with the ability to tailor messages to diverse client needs.</li><li>Strong research skills to understand a wide range of industries and project requirements</li></ul>To apply, email us your resume at maryam.zahra@geniteam.com with the subject: Upwork Specialist.Job Type: Full-timePay: Rs80,000.00 - Rs100,000.00 per monthWork Location: In person

Business Development Executive

Brandlines

Job SummaryThe Account Executive is responsible for managing client accounts, building strong customer relationships, achieving sales targets, and coordinating with internal teams to deliver excellent service. The role requires strong communication, negotiation, and problem-solving skills.Key Responsibilities<ul><li>Manage and grow existing client accounts</li><li>Identify new business opportunities and generate leads</li><li>Build and maintain long-term client relationships</li><li>Present products/services to clients professionally</li><li>Negotiate contracts and close sales deals</li><li>Coordinate with internal teams (Design, Production, Finance, etc.)</li><li>Ensure timely delivery of services and client satisfaction</li><li>Prepare sales reports and account performance updates</li><li>Handle client queries, complaints, and follow-ups</li><li>Achieve monthly and quarterly sales targets</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in Business, Marketing, or a related field</li><li>2&ndash;3 years of proven experience as an Account Executive or similar role</li><li>Strong communication and presentation skills</li><li>Excellent negotiation and interpersonal abilities</li><li>Ability to manage multiple accounts simultaneously</li><li>Good knowledge of CRM tools, MS Excel, and reporting</li><li>Problem-solving and customer-focused mindset</li></ul>Preferred Skills<ul><li>Experience in Advertising / Marketing / Services industry</li><li>Knowledge of Google Sheets, CRM software, or ERP systems</li><li>Ability to work under pressure and meet deadlines</li><li>Team coordination and time management skills</li></ul>Key Performance Indicators (KPIs)<ul><li>Client retention rate</li><li>Sales revenue achievement</li><li>New client acquisition</li><li>Customer satisfaction score</li><li>Timely reporting and follow-ups</li></ul>Job Type: Full-timePay: Rs35,000.00 - Rs45,000.00 per monthWork Location: In person

Account Executive

Explore 696+ Client retention specialist in Lahore this January. Find roles across top companies and apply now to boost your career.

696 client retention specialist jobs IN Lahore

Client Retention Specialist

Customer Support and Sales Specialist

Client Growth Services

Client Onboarding Specialist (Female)

Business Development Executive

Account Executive

Account Executive