customer service representative Jobs in Karachi

customer service representative

customer support representative Jobs in Karachi

customer support representative

customer care executive

customer service representative (csr) Jobs in Karachi

customer service representative (csr)

customer success specialist Jobs in Karachi

customer success specialist

client service coordinator

Shahenshah Accountants & Consultants

Job DescriptionWe are looking for a confident, well-spoken, and professional Public Relations Officer to manage communication between clients and our company. The ideal candidate should be skilled in handling client inquiries, coordinating documentation, and ensuring a smooth and positive client experience throughout the business setup process in the UAE. This role requires someone who is organized, proactive, and capable of managing multiple tasks in a fast-paced environment while maintaining high-quality service standards.Requirements<ul><li>Age: 30 &ndash; 35 years</li><li>Education: O/A Levels with a minimum Bachelor&rsquo;s degree (required)</li><li>Experience: Minimum 2 years of experience in Public Relations, Client Relations, or Communication roles</li><li>Industry Preference: Candidates with experience in UAE-based firms, BPO industry, or UK/USA-based organizations will be preferred</li><li>Additional Advantage: Call center experience will be considered a strong plus</li></ul>Key Responsibilities<ul><li>Handle all incoming client inquiries related to UAE business setup and government services.</li><li>Provide guidance and support to clients regarding:</li><li>Company formation</li><li>Tax registration</li><li>Visa processing</li><li>Bank account opening</li><li>Legal documentation and compliance</li><li>Prepare, review, and submit required documentation through relevant government portals.</li><li>Maintain professional, accurate, and timely communication with clients throughout the service cycle.</li><li>Stay updated on UAE business regulations, Freezone policies, immigration laws, and compliance requirements.</li><li>Maintain confidentiality, accuracy, and efficiency in all documentation and client communications.</li><li>Coordinate with internal teams to ensure smooth onboarding and timely service delivery.</li></ul>Skills Required<ul><li>Strong verbal and written communication skills</li><li>Excellent interpersonal and client-handling abilities</li><li>Professional appearance and conduct</li><li>Strong organizational and multitasking capabilities</li><li>Ability to work efficiently in a fast-paced, performance-driven environment</li></ul>Job Type: Full-timeWork Location: In person

Public Relations Officer

The Content House

Key Responsibilities<ul><li>Manage inbound and outbound interactions to support patient and client inquiries on clinical services, ensuring clarity, professionalism, and accuracy.</li><li>Deliver a frictionless customer journey by proactively understanding needs, resolving concerns, and providing tailored support.</li><li>Support appointment coordination, participant onboarding, and dissemination of study-related information, ensuring compliance with confidentiality and data-handling standards.</li><li>Maintain a high standard of service delivery aligned with Minerva&rsquo;s CX principles and regulatory guidelines (FDA/ICH-GCP).</li><li>Collaborate with cross-functional teams to drive timely issue resolution and consistent service continuity.</li><li>Maintain complete and compliant CRM documentation of all customer interactions.</li><li>Identify service gaps and escalate complex situations to the relevant teams for swift resolution.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs75,000.00 per monthWork Location: In person

Call Center Representative - Female (Night Shift)

TUV Austria

Company Description: TUV Austria Bureau of Inspection &amp; Certification (Pvt.) Ltd is a leading Certification and Inspection Company based in Lahore, Pakistan. The company offers independent 3rd-party Registration/Certification services against various International ISO standards and provides technical inspection services to industries such as Oil &amp; Gas, construction, and power. With a focus on quality and HSE, the company has a strong reputation and a client base of over 1500 companies.Role DescriptionThis is a full-time, on-site role for a Sales Coordinator at TUV Austria Bureau of Inspection &amp; Certification (Pvt.) Ltd in Karachi. The Sales Coordinator will handle sales coordination, customer service, internal communication, and sales operations on a daily basis, ensuring seamless collaboration between clients and internal departments.Sales Coordination and Management&middot; Coordinate and manage sales activities to ensure timely and accurate order processing.&middot; Act as a liaison between the sales team and clients, providing exceptional customer service.Support to Country Sales Manager (CSM)&middot; Assist the Country Sales Manager (CSM) in preparing contracts, proposals, and presentations.&middot; Handle follow-ups on proposals prepared by the CSM and coordinate with clients accordingly.&middot; Support the CSM in bidding processes and complete all tasks assigned by them.Record Maintenance and Reporting&middot; Maintain records of sales transactions, customer inquiries, and follow-ups in the CRM system.&middot; Prepare sales presentations, reports, and proposals as required.&middot; Monitor sales performance metrics and generate weekly and monthly reports for the management.Client Queries and Communication&middot; Handle queries from clients regarding certification services and processes.&middot; Ensure timely communication and collaboration with cross-functional teams to meet client expectations.Administrative and Documentation Support&middot; Support the sales team by managing schedules, meetings, and documentation.&middot; Maintain proper documentation of contracts, bids, and presentations to ensure seamless access.Qualifications&middot; Proven skills in Sales Coordination and Sales Operations.&middot; Exceptional communication and interpersonal skills to interact effectively with clients and team members.&middot; Strong presentation skills for preparing and delivering impactful sales materials.&middot; A proactive approach to problem-solving with a customer-centric mindset.&middot; Proficiency in MS Office (Word, Excel, PowerPoint) and CRM systems.&middot; Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.&middot; Experience in the certification or inspection industry is a plus.&middot; Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field.Job Type: Full-timePay: Rs75,000.00 - Rs100,000.00 per monthWork Location: In person

Sales Coordinator

Wärtsilä

<div>
 W&auml;rtsil&auml; is leading the transition towards a 100% renewable energy future. We W&auml;rtsilians help our customers unlock the value of energy transition by optimizing their energy systems and future-proofing their assets. Did you know W&auml;rtsil&auml; has delivered 74 GW of power plant capacity and more than 80 energy storage systems in 180 countries around the world?
 
 
 In this fast-changing world of energy, we are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Want to join the ride?
 
 
 Business Unit Parts and Field Service is a global organisation with harmonised ways of working and tools to deliver the best possible services for our customers. In our global team we value, respect, and embrace different opinions and diversity. Safety, environment, and wellbeing are our foundation, and we never compromise them.
 
 
 
 What will you be doing:
 
 
 
 Your work will focus on these main responsibilities:
 
 
 <ul>
 <li>
 Job schedule preparation and monitoring on daily basis for both Field Service &amp; Workshop jobs.
 </li>
 <li>
 Manage work orders, scheduling, invoicing, and timesheet validation
 </li>
 <li>
 Ensure the best use and availability of the Field Service personnel encompassing required coordination.
 </li>
 <li>
 Resource availability and Utilization in PB.
 </li>
 <li>
 Assisting the Operations Managers with regular feedback from executed jobs.
 </li>
 <li>
 Maintain confidentiality of personal details as appropriate.
 </li>
 <li>
 Interface with the internal and end customer during the work for better understanding and minimizing gap.
 </li>
 <li>
 Monitor and report the operational KPI's in order to ensure maximum efficiency.
 </li>
 <li>
 Ensure quality deliverance with "zero Injury mind-set".
 </li>
 <li>
 Cooperate with relevant internal stakeholders
 </li>
 <li>
 Ensure activities meet with and integrate with organizational requirements for quality management, health and safety, legal stipulations, environmental policies.
 </li>
 <li>
 Adapt to ongoing changes in systems and platforms (e.g., Salesforce - SAP).
 </li>
 <li>
 Support FSEs throughout the service process, providing guidance and resolving operational challenges.
 </li>
 <li>
 Education: Any graduate degree
 </li>
 <li>
 Work experience: 3-5 year in relevant experience.
 </li>
 <li>
 Skills: SAP/ERP knowledge will be considered as a plus but it is not a prerequisite
 </li>
 <li>
 Job location- Karachi
 
 
 </li>
 </ul>
 
 Why you and us:
 
 
 
 We at W&auml;rtsil&auml; believe in empowerment, ownership and taking responsibility of our work. We support each other&rsquo;s growth and co-creation is the true basis of our innovation. We have courage to see opportunities and take initiative. We are authentic and honest, and we strongly believe in a diverse and inclusive work community where everyone can be their true self. We don&rsquo;t always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely. That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for.
 
 
 Are you eager to be part of this ambition?
 
 
 
 How to apply:
 
 
 
 
 Contact &amp; next steps
 
 
 
 Submit your application before the deadline through our Careers portal. Applications through email will not be considered. After submitting your application you&rsquo;ll receive a confirmation email. We try our best to get back to everyone within 2-3 weeks after application deadline.
 
 
 In case of any questions, reach out our Regional Talent Acquisition Team at careers@wartsila.com
 
 
 
 Last application date: 07/01/2026
 
 
 
 At W&auml;rtsil&auml; we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.
 
 
 Please note that according to W&auml;rtsil&auml; policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.
 
 
 
 This is W&auml;rtsil&auml;
 
 
 
 W&auml;rtsil&auml; is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.
</div>

Service Coordinator

Climax Software Solutions

We are seeking a highly organized, detail-oriented, and proactive Technical Project Coordinator to support our growing operations team. This role is central to ensuring efficient project execution, strong cross-functional coordination, and consistent service delivery aligned with client and business expectations.Key Responsibilities<ul><li>Oversee the helpdesk and ticketing system to ensure support requests are accurately logged, assigned, prioritized, and resolved within defined timelines.</li><li>Monitor ticket trends, response times, and resolution quality to ensure compliance with Service Level Agreements (SLAs).</li><li>Track and follow up on escalated and high-priority issues, ensuring timely resolution and appropriate routing.</li><li>Review and monitor client communication channels, including WhatsApp, and report critical updates or concerns raised by clients.</li><li>Work closely with the support team to identify operational gaps and recommend process and workflow improvements.</li><li>Ensure all operational documentation, including SOPs, troubleshooting guides, and user manuals, is current, complete, and easily accessible.</li><li>Review daily work logs and attendance of support staff; communicate discrepancies through official email and company WhatsApp channels.</li><li>Act as a coordination bridge between support teams, developers, and product managers to resolve issues and incorporate customer feedback into product enhancements.</li><li>Prepare and present weekly performance reports covering ticket resolution metrics, SLA adherence, and customer satisfaction.</li><li>Analyze customer satisfaction surveys to identify trends, risks, and opportunities for service improvement.</li><li>Allocate and track resources effectively to optimize productivity and ensure timely project deliverables.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Computer Science, Management, or a related discipline.</li><li>Minimum of 2+ years of experience in project coordination, preferably within a software house or IT services environment.</li><li>Practical, hands-on experience with Jira and other project or ticket management tools.</li><li>Strong proficiency in Microsoft Office Suite.</li><li>Excellent written, verbal, and presentation skills.</li><li>Ability to work independently while collaborating effectively in a fast-paced, dynamic environment.</li></ul>Job Type: Full-timePay: Rs65,000.00 - Rs120,000.00 per monthWork Location: In person

Technical Project Coordinator

ibex

<div>
 
 
 Ibex
 
 , representing one of its global clients, is looking for a dedicated and detail-oriented
 
 Customer Support Coordinator
 
 to join our team. This is a full-time,
 
 onsite night-shift role
 
 . The ideal candidate will deliver
 
 exceptional customer service,
 
 manage member onboarding, and ensure a smooth experience throughout the customer lifecycle. This position requires strong communication skills, a customer-centric approach, and the ability to collaborate effectively in a fast-paced environment.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Deliver a high standard of customer service by managing inbound calls, addressing inquiries, and resolving concerns with professionalism and empathy.
 </li>
 <li>
 Guide new members through the onboarding process, ensuring they are well-informed about their benefits and entitlements.
 </li>
 <li>
 Build and maintain positive member relationships through proactive communication, regular follow-ups, and personalized support.
 </li>
 <li>
 Support member retention by addressing queries, resolving issues, and identifying opportunities for service improvement.
 </li>
 <li>
 Assist with membership account updates, billing inquiries, and other administrative tasks as required.
 </li>
 <li>
 Collaborate cross-functionally with internal departments to optimize the member experience and streamline processes.
 </li>
 <li>
 Accurately document all member interactions and updates in company systems to maintain alignment and transparency.
 </li>
 <li>
 Coordinate with field teams to support scheduling, service activities, and operational efficiency.
 </li>
 <li>
 Perform other relevant duties, demonstrating strong verbal and written communication skills across multiple channels.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Requirements
 
 
 <ul>
 <li>
 Minimum
 
 Higher Secondary Education / HSSC
 
 (bachelor&rsquo;s degree preferred).
 </li>
 <li>
 
 1+ year of experience
 
 in customer service, client relations, or sales.
 </li>
 <li>
 Willingness and ability to work in a
 
 night shift (onsite)
 
 .
 </li>
 <li>
 Excellent verbal and written communication skills.
 </li>
 <li>
 Strong organizational and multitasking abilities with keen attention to detail.
 </li>
 <li>
 Proactive, adaptable, and collaborative team player.
 </li>
 <li>
 Comfortable managing high call volumes while maintaining a customer-first approach.
 </li>
 <li>
 Demonstrated ability to prioritize and meet deadlines in a dynamic work environment.
 </li>
 </ul>
 
 
</div>

Customer Support Coordinator - Night Shift

Emirates Talent Solution

Position: Executive Secretary &ndash; RecruitmentIndustry: Recruitment / HR Services Location: Clifton, Karachi, Pakistan Employment Type: Full-timeCompany OverviewEmirates Talent Solution is a leading recruitment and HR consultancy firm in Karachi, delivering high-quality talent acquisition and workforce management services across multiple industries. We are seeking a proactive and detail-oriented Executive Secretary &ndash; Recruitment to provide administrative, operational, and coordination support to senior management and the recruitment department.The ideal candidate will have 5&ndash;7 years of experience in executive assistance or recruitment coordination, along with exceptional communication, organizational, and time-management skills.Key Responsibilities<ul><li>Provide comprehensive secretarial and administrative support to the CEO and senior recruitment team.</li><li>Schedule and coordinate meetings, interviews, travel arrangements, and client appointments.</li><li>Manage internal and external communication, including emails, calls, and professional correspondence.</li><li>Maintain, organize, and safeguard confidential documents, reports, and recruitment records.</li><li>Assist in preparing proposals, presentations, and client-related recruitment reports.</li><li>Support recruitment activities by coordinating interviews, updating candidate data, and tracking hiring progress.</li><li>Handle office administration tasks to ensure smooth and efficient daily operations.</li><li>Communicate with clients and candidates to ensure timely updates, follow-ups, and professional service delivery.</li><li>Perform any additional administrative tasks assigned by senior management.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Business Administration, Human Resources, or a related field.</li><li>5&ndash;7 years of experience as an Executive Secretary, Recruitment Coordinator, or Administrative Assistant.</li><li>Strong organizational and multitasking skills with attention to accuracy and detail.</li><li>Excellent written and verbal communication skills in English.</li><li>Proficiency in MS Office (Word, Excel, PowerPoint); familiarity with recruitment systems or ATS is a plus.</li><li>Professional attitude with the ability to handle confidential information discretely.</li><li>Ability to work under pressure, prioritize tasks, and meet deadlines effectively.</li></ul>Job Type: Full-timePay: Rs80,000.00 - Rs100,000.00 per monthAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>What is your current salary?</li><li>What is your expected salary?</li></ul>Experience:<ul><li>Recruitment Agency: 5 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Executive Secretary – Recruitment

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