customer support engineer Jobs in Islamabad

customer support engineer

customer support representative (csr) Jobs in Islamabad

customer support representative (csr)

accounts manager

assistant manager customer success Jobs in Islamabad

assistant manager customer success

assistant manager, account management Jobs in Islamabad

assistant manager, account management

client solutions manager

Zones

<div>Description 
 
 
 
Company Overview: 
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. 
Position Overview: 
We are seeking a highly skilled and detail-oriented Client Reporting and Data Analyst to join our team. This role is responsible for generating comprehensive reports for clients, creating customer dashboards, performing utilization analysis for various teams, and managing CRM functions for the MEA region. The ideal candidate will have advanced Excel capabilities, experience in order processing and management, and proficiency in MDF and rebate calculations. 
What you&rsquo;ll do as the CSM-III: 
 
Employees employed in the role of CSM-III shall be required to apply their independent minds and demonstrate intellectual abilities in their decision-making.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice. 
 
Client Reporting:
Generate and deliver accurate and timely reports for clients, ensuring clarity and actionable insights. Collaborate with clients to understand their reporting needs and tailor reports accordingly.<ul><li>
Advanced Excel Capabilities:</li></ul>
Utilize advanced Excel functions and tools to extract, manipulate, and analyze data. Create detailed reports and dashboards for both clients and internal stakeholders.<ul><li>
Customer Dashboards:</li></ul>
Develop and maintain interactive customer dashboards that provide real-time insights and metrics. Ensure dashboards are user-friendly and meet the specific needs of clients.<ul><li>
Utilization Analysis:</li></ul>
Conduct utilization analysis for various teams to optimize resource allocation and efficiency. Identify trends, provide recommendations, and support decision-making processes.<ul><li>
CRM Management (MEA Region):</li></ul>
Manage CRM activities for the MEA region, ensuring data accuracy and up-to-date records. Create and maintain prospect records in the CRM system.<ul><li>
Order Processing and Management:</li></ul>
Handle order processing from receipt to fulfillment, ensuring accuracy and timely delivery. Manage order tracking, updates, and communication with relevant stakeholders.<ul><li>
Freight Reporting:</li></ul>
Compile and analyze freight data to produce detailed reports. Provide insights on freight costs, efficiency, and opportunities for cost savings.<ul><li>
MDF and Rebate Calculations:</li></ul>
Perform calculations for Market Development Funds (MDF) and rebates. Ensure accuracy and compliance with company policies and client agreements.
.
What you will bring to the team:<ul><li>
Education: 
bachelor&rsquo;s degree in business administration, Finance, Data Analytics, or a related field.</li></ul>
Experience:<ul><li>
Proven experience in a similar role involving client reporting and data analysis.</li><li>
Strong proficiency in Microsoft Excel, including advanced functions (pivot tables, VLOOKUP, macros).</li><li>
Experience with CRM systems, specifically within the MEA region, is highly desirable.</li><li>
Background in order processing and management.</li></ul>
Skills:<ul><li>
Exceptional analytical and problem-solving skills.</li><li>
Strong attention to detail and accuracy.</li><li>
Excellent communication skills, both written and verbal.</li><li>
Ability to manage multiple tasks and meet deadlines in a fast-paced environment.</li><li>
Proficiency in data visualization tools and techniques.</li></ul> 
Zones offers a comprehensive Benefits package
 
 
At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy. 
#LI-AK2
Job timings: 2:00 PM to 10:30 PM (Pk time)</div>

Client Success Manager – 3

IT Solutions Hub 2010.PVT .LTD

Digital Marketing ManagerLocation: B-17, Islamabad, Pakistan (Candidates residing near B-17, Wah Cantt, or Taxila will be preferred) Job Type: Full-Time, Onsite (Monday to Friday, 10:00 AM &ndash; 6:30 PM) Experience Required: Minimum 5 Years Work Mode: On-Site About Us At IT Solutions Hub 2010 Pvt Ltd, we deliver performance-driven digital marketing and ITsolutions to local and international clients. Our focus is on measurable growth, brandpositioning, and ROI-based strategies across SEO, PPC, content marketing, and social mediaplatforms. As we continue to expand our digital services portfolio, we are seeking a highlyskilled Digital Marketing Manager to lead strategy execution, team coordination, and clientfacing digital initiatives.Position Overview The Digital Marketing Manager will be responsible for planning, executing, and overseeingdigital marketing strategies for both company branding and client accounts. This role requires astrategic leader with hands-on expertise in SEO, PPC, social media management, contentcoordination, and client communication. The ideal candidate will ensure consistent digitalgrowth, strong online visibility, and high-quality content delivery while managing internal teamsand multiple client portfolios.Key Responsibilities Digital Strategy &amp; Leadership<ul><li>Develop and execute comprehensive digital marketing strategies aligned with business and</li></ul>client objectives.<ul><li>Lead SEO, PPC, social media, and content initiatives to maximize brand visibility, engagement,</li></ul>and lead generation.<ul><li>Create monthly digital marketing calendars, campaign roadmaps, and performance plans.</li></ul><ul><li>Ensure seamless coordination between content writers, designers, and social media teams.</li></ul>SEO &amp; Website Optimization<ul><li>Define and execute SEO strategies to improve organic rankings, website traffic, and</li></ul>conversion performance.<ul><li>Conduct keyword research, competitor analysis, and backlink planning.</li></ul><ul><li>Monitor and analyze website performance using Google Search Console and Google Analytics.</li></ul><ul><li>Improve technical SEO, on-page optimization, and overall website health.</li></ul>Social Media Management<ul><li>Oversee social media content planning, posting, and approval for company and client</li></ul>accounts.<ul><li>Ensure brand consistency, tone alignment, and platform-specific optimization.</li></ul><ul><li>Identify industry trends and develop creative engagement strategies.</li></ul><ul><li>Deliver monthly social media growth reports and analytics.</li></ul>Client Communication &amp; Content Coordination<ul><li>Collaborate with clients to understand business goals, branding needs, and content</li></ul>requirements.<ul><li>Review and refine client-provided content to ensure quality, accuracy, and professional tone.</li></ul><ul><li>Convert client inputs into structured content briefs for design and creative teams.</li></ul><ul><li>Ensure effective communication between clients, content teams, and designers.</li></ul>Team Coordination &amp; Project Tracking<ul><li>Supervise content writers, social media executives, and designers.</li></ul><ul><li>Assign tasks, track progress, and ensure timely delivery of all digital assets.</li></ul><ul><li>Maintain workflow systems, reporting structures, and internal coordination.</li></ul><ul><li>Ensure high levels of client satisfaction and campaign consistency.</li></ul>Skills &amp; Requirements <ul><li>Strong expertise in SEO, PPC, Social Media Marketing, and Content Strategy.</li></ul><ul><li>Excellent knowledge of LinkedIn optimization and LinkedIn Ads.</li></ul><ul><li>Strong command of English writing, content structuring, and brand messaging.</li></ul><ul><li>In-depth understanding of social media algorithms, platform trends, and best practices.</li></ul><ul><li>Excellent communication, presentation, and client-handling skills.</li></ul><ul><li>Ability to manage multiple brands and campaigns simultaneously.</li></ul><ul><li>Analytical mindset with a strong focus on KPIs, reporting, and performance metrics.</li></ul><ul><li>Proven leadership skills and a positive, solution-oriented attitude.</li></ul>Tools &amp; Platforms (Preferred)<ul><li>Google Search Console</li></ul><ul><li>Google Analytics</li></ul><ul><li>SEMrush / Ahrefs / Uber suggest</li></ul><ul><li>Meta Business Suite</li></ul><ul><li>LinkedIn Ads</li></ul><ul><li>Canva (for design coordination and briefing)</li></ul><ul><li>WordPress (optional)</li></ul>Qualifications <ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Marketing, Communications, or a related field.</li></ul><ul><li>Minimum 5 years of hands-on experience in digital marketing or social media management.</li></ul><ul><li>Agency experience will be considered a strong advantage.</li></ul>Key Performance Indicators (KPIs) <ul><li>Improvement in SEO rankings and organic traffic growth.</li></ul><ul><li>Lead generation and conversion performance.</li></ul><ul><li>Social media engagement and follower growth.</li></ul><ul><li>Timely delivery of client content and campaigns.</li></ul><ul><li>Branding consistency and creative quality across platforms.</li></ul>What We Offer <ul><li>Opportunity to lead high-impact digital campaigns for diverse clients.</li></ul><ul><li>Professional growth in a performance-driven environment.</li></ul><ul><li>Collaborative and creative work culture.</li></ul><ul><li>Exposure to international digital marketing standards.</li></ul>Pay: Rs100,000.00 - Rs200,000.00 per monthWork Location: In person

Digital Marketing Manager

ENERGY SOLUTIONS PRIVATE LIMITED

We&rsquo;re Hiring: Manager - Sales &amp; ApplicationsAre you a seasoned professional ready to drive growth, build markets and engage at the C-suite level? This is your chance to make an impact in the power solutions industry.Location: Islamabad | Full-TimeWhat you&rsquo;ll do:✔ Drive regional sales✔ Develop new business✔ Manage key accounts✔ Lead proposals &amp; closures✔ Track targets &amp; market insightsWho we&rsquo;re looking for:Engineer degree (BBA preferred) 5+ years sales experience in Power System | Renewable EnergyStrong communication &amp; negotiationSelf-driven, client-focusedApply now at careers(at)eslpk.com with subject line- Manager - Sales &amp; Applications - IslamabadJob Type: Full-timeWork Location: In person

Manager - Sales & Applications

Mercurial Minds (Pvt) Ltd

About UsMercurial Minds is a leading provider of Intelligent Automation and digital transformation solutions, specializing in Robotic Process Automation custom solutions and AI services tailored for industries like finance, telecommunications and microfinance. With a proven track record of enabling enterprises to optimize operations, reduce costs and increase productivity, we have become a trusted partner for companies looking to drive sustainable, technology driven growth.Our approach combines cutting edge technology, expert strategy and seamless integration, empowering businesses to achieve greater operational efficiency and customer satisfaction. We work closely with major organizations, including banks and telecom operators, to bring innovative automation solutions that meet unique industry demands. Our clients include prominent names in the industry who value our expertise and commitment to quality.About This RoleAs a Key Account Manager, you will be a driving force behind our strategic account management and growth efforts. This role is critical to building and nurturing client relationships, developing opportunities within key accounts and delivering on revenue targets. This is not just a client-facing role it is an opportunity to influence and drive value for some of the most important accounts in our portfolio.Responsibilities<ul><li>Serve as the primary point of contact for key accounts, maintaining and strengthening long-term relationships to ensure customer satisfaction and loyalty.</li><li>Identify opportunities for cross-selling and upselling additional products or services, contributing to revenue targets and supporting overall business growth.</li><li>Develop and execute account-specific strategies to achieve revenue objectives, ensuring continued growth of current revenue streams.</li><li>Oversee the governance aspects of ongoing projects, ensuring compliance with established standards, company policies and addressing any issues that may arise.</li><li>Actively intervene when necessary to keep projects on track, ensuring they deliver desired outcomes and meet client expectations.</li><li>Coordinate with internal teams, including sales, delivery and support, to ensure a cohesive and effective service experience for clients.</li><li>Work closely with external partners and stakeholders to align on project goals, setting mutual expectations for successful outcomes.</li><li>Act as a liaison between clients and the company, facilitating open and clear communication to align on objectives and progress.</li><li>Stay informed about industry trends, market conditions and competitor activities to offer relevant insights and strategic guidance to clients.</li><li>Provide valuable feedback and insights from client interactions, helping inform product enhancements and marketing strategies.</li><li>Prepare and present regular reports on account status, revenue performance, and client feedback to internal stakeholders, ensuring transparency and informed decision-making.</li></ul>Requirements<ul><li>7+ Years of experience in account management or business development in technology and automation sectors, ideally with exposure to telecommunications or financial services clients.</li><li>Expertise in consultative selling and solution-based sales, with a strong focus on value creation for clients.</li><li>Established relationships with senior decision makers in client organizations, particularly in telecom and finance sectors.</li><li>Ability to interpret data, challenge existing processes and deliver insights and recommendations that drive client growth.</li><li>Demonstrated success in managing long sales cycles, involving multiple stakeholders and high deal values.</li><li>Enthusiastic about learning and evolving in a dynamic environment, with the flexibility to adjust to new challenges and technologies.</li></ul>Education<ul><li>Bachelor&rsquo;s/Master&rsquo;s degree in Business Administration or a related field.</li><li>Additional certifications or training in Sales, Marketing, Account Management, Project Management or Customer Relationship Management is a plus.</li></ul>Skillset<ul><li>Account Management Expertise</li><li>Sales and Negotiation Skills</li><li>Project Management Abilities</li><li>Analytical and Strategic Thinking</li><li>Strong written and verbal communication</li><li>Familiarity with RPA, AI, SaaS and the telecommunications industry</li><li>Problem-Solving</li><li>Contract Management and Governance</li></ul>Job Type: Full-timeWork Location: In person

Key Account Manager

Edbiz Consulting (Pvt) Ltd

Job Position - Assistant Manager, Business Development (Female)Location - Islamabad (Fully Onsite)Salary - Competitive SalaryCommunication Skills - English (Required)Requirements:- Bachelor&rsquo;s degree in marketing, communications, business administration, or in related field is preferred.- Minimum 2 years of experience.- Proficiency in Microsoft Word and Excel (Required)- Good interpersonal and communication skills and ability to engage with the respective clients.- High level of negotiation and networking skills.cater to the unique challenges and opportunities faced by the business development team, ensuring they meet their targets efficiently.Brief company description:Edbiz Consultancy is a subsidiary of Cambridge IFA, which is a leading financial services intelligence house specializing in analytics and strategic advice for the global financial industry. We publish reports and host awards that provide insights and solutions for alternative banking and finance practices to governments, financial institutions, and multilateral organizations.https://www.cambridge-ifa.net/https://www.edbizconsulting.com/Position description:As Assistant Manager, you will help create and coordinate an integrated BDS program. You will play a role in the promotion and the sale of company publications through brand identity, strategic messaging, advertising, and public relations.All marketing and client interaction is done indoors.Applicant must have an excellent command of written and spoken English, tocommunicate with international clients.Responsibilities:Report activities and progress to Senior Manager.Assist in devising the business development strategy in consultation with the Manager.Develop new business and long-term account opportunities through prospecting and other outreach strategies.Develop, coordinate, and implement marketing plans to maintain and increase existing business and capture new opportunities.Manage web/telephone and email-based inquiries related to the assigned projects.Undertake desk-based research to support management in identifying new lead opportunities.Ensure information related to products/projects is updated on the website regularly. i.e. at least once a week.Identifying potential clients, markets, and business relations.Manage the social media campaign of the assigned product/project.Maintain and increase personal knowledge of priority sectors; market trends and routes to market for improved effectiveness within a sales support function.Maintain an excellent client relationship with existing and potential clients.Maintain and update clients and contacts database.Job Type: Full-timePay: From Rs60,000.00 per monthAbility to commute/relocate:<ul><li>Islamabad: Reliably commute or planning to relocate before starting work (Required)</li></ul>Experience:<ul><li>Sales: 2 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Assistant Manager, Business Development (Female)

CabCall Experts (CCE)

About CabCall Experts:CabCall Experts is a leading call answering and dispatch service provider, supporting taxi companies across the UK, Australia, and the US. We are committed to delivering reliable, high-quality customer support solutions to our global clients.Job Description:We are seeking a commercially driven CRM &amp; AI Systems Manager to design, implement, and optimise a fully integrated CRM and intelligent systems ecosystem. This is a key role focused on building a best-in-class Zoho CRM platform while embedding AI solutions to improve sales performance, operational efficiency, and customer experience.Key Responsibilities:<ul><li>Lead CRM selection, implementation, and optimisation (Zoho CRM preferred)</li><li>Identify and implement AI use cases (lead scoring, forecasting, reporting, proposals, and client communication)</li><li>Integrate CRM with finance, marketing, and operational systems</li><li>Build real-time dashboards and generate actionable insights</li><li>Drive user adoption through training and promote a data-driven, AI-enabled culture</li><li>Continuously improve processes, workflows, and pipeline performance</li></ul>Requirements:<ul><li>5&ndash;6 years of experience in CRM implementation and management (Zoho preferred)</li><li>Experience with automation and/or AI integration in business processes</li><li>Strong understanding of sales pipelines and CRM workflows</li><li>Bachelor&rsquo;s degree in Computer Science, IT, Software Engineering, or related field (preferred)</li></ul>What We Offer:<ul><li>Market-competitive salary</li><li>Collaborative and growth-oriented work environment</li><li>Opportunity to lead AI-driven transformation initiatives</li></ul>How to Apply:Please submit your resume along with a brief cover letter outlining your relevant experience.Pay: Rs15,000.00 per monthWork Location: In person

CRM and AI Systems Manager

Navigator HR Consulting Solutions

<div>
 
 Purchase &amp; Supply Chain Manager (Procurement &amp; Imports &ndash; B2B Industrial) | Islamabad
 
 
 
 
 Location:
 
 Islamabad, Pakistan
 
 
 
 Timings:
 
 10:00 AM &ndash; 6:00 PM | Monday &ndash; Saturday
 
 
 
 Job Type:
 
 Full-Time | Onsite
 
 
 
 Salary:
 
 PKR
 
 50,000 &ndash; 100,000
 
 
 
 
 Gender Preference:
 
 Male
 
 
 
 About The Company
 
 
 
 
 Our client i
 
 s a global supplier of
 
 aseptic liquid packaging solutions
 
 , including packaging materials, caps, straws, and aseptic filling machinery. We operate across
 
 Asia, the Middle East, and Africa
 
 , delivering reliable B2B supply chain and packaging solutions.
 
 
 
 Role Overview
 
 
 
 We are seeking an experienced
 
 Purchase &amp; Supply Chain Manager
 
 to lead procurement, imports, and end-to-end supply chain operations. The ideal candidate will have strong expertise in
 
 international sourcing, inventory planning, logistics coordination, and supplier negotiation
 
 .
 
 
 This role is critical to ensuring
 
 timely material availability, cost optimization, and smooth supply chain flow
 
 across global operations.
 
 
 
 Key Responsibilities
 
 
 
 
 Procurement &amp; Supplier Management
 
 
 
 <ul>
 <li>
 Manage procurement of raw materials (PP, HDPE, masterbatch, caps, straws, etc.)
 </li>
 <li>
 Develop and maintain strong relationships with international (China, Europe) and local suppliers
 </li>
 <li>
 Negotiate pricing, contracts, and payment terms (LC, TT, Open Account)
 
 
 
 </li>
 </ul>
 
 Import &amp; Logistics Operations
 
 
 
 <ul>
 <li>
 Handle import processes, documentation, and customs coordination
 </li>
 <li>
 Work closely with freight forwarders and shipping lines
 </li>
 <li>
 Ensure smooth and cost-effective logistics and delivery operations
 
 
 
 </li>
 </ul>
 
 Inventory &amp; Planning
 
 
 
 <ul>
 <li>
 Monitor inventory levels and stock planning
 </li>
 <li>
 Ensure timely availability of materials for production and sales
 </li>
 <li>
 Reduce stock-outs and excess inventory risks
 
 
 
 </li>
 </ul>
 
 Supply Chain Management
 
 
 
 <ul>
 <li>
 Plan and control end-to-end supply chain operations
 </li>
 <li>
 Coordinate with production, sales, and finance teams
 </li>
 <li>
 Optimize lead times, delivery schedules, and supply chain costs
 
 
 
 </li>
 </ul>
 
 Key Performance Indicators (KPIs)
 
 
 
 <ul>
 <li>
 On-time delivery rate
 </li>
 <li>
 Inventory turnover ratio
 </li>
 <li>
 Procurement cost savings
 </li>
 <li>
 Stock availability / stock-out rate
 </li>
 <li>
 Lead time reduction
 
 
 
 </li>
 </ul>
 
 Required Qualifications
 
 
 
 <ul>
 <li>
 5&ndash;10 years of experience in procurement and supply chain management
 </li>
 <li>
 Strong knowledge of import/export procedures and documentation
 </li>
 <li>
 Experience working with international suppliers
 </li>
 <li>
 Excellent negotiation, analytical, and problem-solving skills
 
 
 
 </li>
 </ul>
 
 Preferred Skills
 
 
 
 <ul>
 <li>
 Experience in packaging, plastics, or manufacturing industry (B2B)
 </li>
 <li>
 Familiarity with SAP Business One or ERP systems
 </li>
 <li>
 Strong understanding of Incoterms, shipping, and logistics
 
 
 
 </li>
 </ul>
 
 Why Join Us?
 
 
 
 <ul>
 <li>
 Work with a global B2B industrial company
 </li>
 <li>
 Exposure to international procurement and supply chain operations
 </li>
 <li>
 Opportunity to lead and optimize end-to-end supply chain processes
 </li>
 <li>
 Career growth in procurement, logistics, and operations management
 
 </li>
 </ul>
</div>

Purchase & Supply Chain Manager (Procurement & Imports – B2B Industrial)

Explore 328+ Client solutions manager in Islamabad this May. Find roles across top companies and apply now to boost your career.