customer service representative Jobs in Islamabad

customer service representative

sales manager

client acquisition specialist Jobs in Islamabad

client acquisition specialist

client success manager – 1 Jobs in Islamabad

client success manager – 1

client success manager – 2 Jobs in Islamabad

client success manager – 2

client solutions manager

Zones

<div>Description 
 
 
Company Overview: 
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. 
Position Overview: 
For all supported accounts, Client Success places themselves on the front lines with customers and functions in the following areas mainly to manage customer expectations, Zones resource coordination, order management, inventory/logistics management, relationship development, addressing day to day challenges, manages product delivery expectations, returns management, responding to RFQs, Bid &amp; solution creation with competitive pricing by engaging subject matter experts, customized reporting, pricing program maintenance, case management and account mailbox management. 
What you&rsquo;ll do as the Customer Success Manager 2:
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
Own and manage the customer service experience, Act as the primary point of contact for customer escalations.</li><li>
Own overall operational account(s) health</li><li>
Internal reporting to ensure key SLA and metrics are being met.</li><li>
Conduct operationally focused business reviews routinely with Account manager and Client.</li><li>
Partner with PMO, Operations Leadership and Supply Chain for deployments, inventory management, and Delivery standards</li><li>
Listen for customer pain points and coordinate the appropriate resources to alleviate.</li><li>
Manage issue resolution and risk mitigation.</li><li>
Provide quick resolution to client concerns.</li><li>
Coordinate with internal operational teams to minimize risks.</li><li>
Performance Management</li><li>
Measure the success of each client-facing process.</li><li>
Ensure support consistency across assigned accounts.</li><li>
Measure performance against SLAs</li><li>
Measure the success of each client-facing process.</li><li>
Own and manage the client operational relationship.</li><li>
Consistent engagement with key operational contacts at the client</li><li>
Understanding of client&rsquo;s needs and Zones operational offerings</li><li>
Provide oversight into all KPI&rsquo;s being tracked for client and then coordinating operational resources to ensure they are being met.</li><li>
Ensuring any client-related issues are properly addressed to the satisfaction of the client.</li><li>
Own overall operational account health</li><li>
Partner with the Regional Resource Coordinator to monitor client contracted SLA&rsquo;s.</li><li>
Partner with the Regional Resource Coordinator to assign actions with timelines to internal stakeholders regarding any SLAs that are not being met.</li><li>
Ensure account documentation is up to date and accurate.</li><li>
Utilize CAM Dashboard daily as well as other reporting elements to ensure key metrics are being met.</li><li>
Identify opportunities for account development.</li><li>
Constantly assess internal operations; identify and assign action with timelines around Zones process improvements.</li><li>
Drive account entanglement through the expansion of operational offerings</li><li>
Manage issue resolution and risk mitigation.</li><li>
Coordinate with internal departments and their leaders to provide quick resolution to client concerns through the assignment of actions with timelines to identified individuals in various departments.</li><li>
Present action plan for issue resolution to Account Manager with scheduled follow-ups until resolution achieved.</li><li>
Coordinate with the Account Manager, client, and key Zones internal operational teams to assure risk mitigation around aging inventory, aging payables, and cycle time optimization.</li></ul>
What you will bring to the team:<ul><li>
3 years of customer service and/or account management experience</li><li>
Familiarity with order fulfillment, corporate purchasing</li><li>
Demonstrated strong communication and proven ability to resolve complex issues in a timely fashion.</li><li>
Ability to work in a fast-paced environment with diverse groups and meeting aggressive deadlines.</li><li>
Excellent verbal and written communication skills</li><li>
Experience presenting to top-tier clients.</li><li>
Ability to work with little or no supervision.</li></ul> 
Zones offers a comprehensive Benefits package
 
 
At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer a comprehensive benefits package that includes employee life insurance, health coverage for employees, spouse, and children, along with optional discounted coverage for parents. Additional benefits include, Voluntary Pension Fund Scheme, EOBI, complimentary meals, and access to an in-house gym.
We take pride in being an equal opportunity employer and are dedicated to maintaining a workplace free from discrimination of any kind. If you're passionate about driving innovation in IT, sales, engineering, or operations, Zones provide a dynamic and collaborative environment to grow your career.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or on the basis of disability.
Job timings: 8:00 PM to 5:00 AM (Pk time)</div>

Client Success Manager – 2

Zones IT Solutions

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
 
 
 Position Overview
 
 
 
 For all supported accounts, Client Success places themselves on the front lines with customers and functions in the following areas mainly to manage customer expectations, Zones resource coordination, order management, inventory/logistics management, relationship development, addressing day to day challenges, manages product delivery expectations, returns management, responding to RFQs, Bid &amp; solution creation with competitive pricing by engaging subject matter experts, customized reporting, pricing program maintenance, case management and account mailbox management.
 
 
 What you&rsquo;ll do as the Customer Success Manager 2:
 
 
 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 <ul>
 <li>
 Own and manage the customer service experience, Act as the primary point of contact for customer escalations.
 </li>
 <li>
 Own overall operational account(s) health
 </li>
 <li>
 Internal reporting to ensure key SLA and metrics are being met.
 </li>
 <li>
 Conduct operationally focused business reviews routinely with Account manager and Client.
 </li>
 <li>
 Partner with PMO, Operations Leadership and Supply Chain for deployments, inventory management, and Delivery standards
 </li>
 <li>
 Listen for customer pain points and coordinate the appropriate resources to alleviate.
 </li>
 <li>
 Manage issue resolution and risk mitigation.
 </li>
 <li>
 Provide quick resolution to client concerns.
 </li>
 <li>
 Coordinate with internal operational teams to minimize risks.
 </li>
 <li>
 Performance Management
 </li>
 <li>
 Measure the success of each client-facing process.
 </li>
 <li>
 Ensure support consistency across assigned accounts.
 </li>
 <li>
 Measure performance against SLAs
 </li>
 <li>
 Measure the success of each client-facing process.
 </li>
 <li>
 Own and manage the client operational relationship.
 </li>
 <li>
 Consistent engagement with key operational contacts at the client
 </li>
 <li>
 Understanding of client&rsquo;s needs and Zones operational offerings
 </li>
 <li>
 Provide oversight into all KPI&rsquo;s being tracked for client and then coordinating operational resources to ensure they are being met.
 </li>
 <li>
 Ensuring any client-related issues are properly addressed to the satisfaction of the client.
 </li>
 <li>
 Own overall operational account health
 </li>
 <li>
 Partner with the Regional Resource Coordinator to monitor client contracted SLA&rsquo;s.
 </li>
 <li>
 Partner with the Regional Resource Coordinator to assign actions with timelines to internal stakeholders regarding any SLAs that are not being met.
 </li>
 <li>
 Ensure account documentation is up to date and accurate.
 </li>
 <li>
 Utilize CAM Dashboard daily as well as other reporting elements to ensure key metrics are being met.
 </li>
 <li>
 Identify opportunities for account development.
 </li>
 <li>
 Constantly assess internal operations; identify and assign action with timelines around Zones process improvements.
 </li>
 <li>
 Drive account entanglement through the expansion of operational offerings
 </li>
 <li>
 Manage issue resolution and risk mitigation.
 </li>
 <li>
 Coordinate with internal departments and their leaders to provide quick resolution to client concerns through the assignment of actions with timelines to identified individuals in various departments.
 </li>
 <li>
 Present action plan for issue resolution to Account Manager with scheduled follow-ups until resolution achieved.
 </li>
 <li>
 Coordinate with the Account Manager, client, and key Zones internal operational teams to assure risk mitigation around aging inventory, aging payables, and cycle time optimization.
 
 
 </li>
 </ul>
 
 What You Will Bring To The Team
 
 
 
 <ul>
 <li>
 3 years of customer service and/or account management experience
 </li>
 <li>
 Familiarity with order fulfillment, corporate purchasing
 </li>
 <li>
 Demonstrated strong communication and proven ability to resolve complex issues in a timely fashion.
 </li>
 <li>
 Ability to work in a fast-paced environment with diverse groups and meeting aggressive deadlines.
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Experience presenting to top-tier clients.
 </li>
 <li>
 Ability to work with little or no supervision.
 
 
 </li>
 </ul>
 Zones offers a comprehensive Benefits package
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer a comprehensive benefits package that includes employee life insurance, health coverage for employees, spouse, and children, along with optional discounted coverage for parents. Additional benefits include, Voluntary Pension Fund Scheme, EOBI, complimentary meals, and access to an in-house gym.
 
 
 We take pride in being an equal opportunity employer and are dedicated to maintaining a workplace free from discrimination of any kind. If you're passionate about driving innovation in IT, sales, engineering, or operations, Zones provide a dynamic and collaborative environment to grow your career.
 
 
 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or on the basis of disability.
 
 
 Job timings: 8:00 PM to 5:00 AM (Pk time)
</div>

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
 
 
 Position Overview
 
 
 
 For all supported accounts, Client Success places themselves on the front lines with customers and functions in the following areas mainly to manage customer expectations, Zones resource coordination, order management, inventory/logistics management, relationship development, addressing day to day challenges, manages product delivery expectations, returns management, responding to RFQs, Bid &amp; solution creation with competitive pricing by engaging subject matter experts, customized reporting, pricing program maintenance, case management and account mailbox management.
 
 
 What you&rsquo;ll do as the Client Success Manager 1:
 
 
 Employees employed in the role of Client Success Manager shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
 
 
 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
 
 
 <ul>
 <li>
 Order Fulfillment &ndash; Process orders and quotes in a timely and accurate manner
 </li>
 <li>
 Create quotes and orders flawlessly.
 </li>
 <li>
 Meet or exceed customer/contract SLAs on Quote delivery
 </li>
 <li>
 Meet or exceed customer/contract SLAs on Order placement
 </li>
 <li>
 Continuously monitor open orders and expedite where needed
 </li>
 <li>
 Provide comprehensive and timely communication to customers and Sales
 </li>
 <li>
 Relationship Building &ndash; Develop solid relationships with Zones customers.
 </li>
 <li>
 Interact with customers on a daily basis.
 </li>
 <li>
 Establish relationships with multiple people in multiple departments
 </li>
 <li>
 Constantly communicate outstanding orders, constraints and alternatives.
 </li>
 <li>
 Coordinate and encourage Zones team member interactions with accounts
 </li>
 <li>
 Customer Service &ndash; Provide for Customer operational and reporting needs.
 </li>
 <li>
 Provide proactive action to provide 5 star service.
 </li>
 <li>
 Have a complete understanding of the Zones Service Catalog
 </li>
 <li>
 Be the first and primary line of contact on all customer issues and concerns
 </li>
 <li>
 Engage Sales to coordinate communication of service and needs.
 </li>
 <li>
 Ensure that timely and impactful reporting is provided to the customer
 </li>
 <li>
 Sourcing &ndash; Process, coordinate and manage to off catalog customer requests.
 </li>
 <li>
 Ensure custom catalog maintenance on Zones Connect
 </li>
 <li>
 Process project worksheets for inventory allocations
 </li>
 <li>
 Monitor and coordinate inventory management activities. (Hardware)
 </li>
 <li>
 Monitor and provide support activities on Customer contracts (Software)
 </li>
 <li>
 Project Management &ndash; Conduct account planning and coordination of needs.
 </li>
 <li>
 Actively participate in pipeline growth and maintenance activities
 </li>
 <li>
 Uncover future needs through constant value driven interactions.
 </li>
 <li>
 Understand account dynamics and look for ways to increase profitability
 </li>
 <li>
 Understand Zones automation capabilities and look for opportunities to provide those services to customers.
 </li>
 <li>
 Coordinate with PMO or Enterprise Operations on new customer roll outs
 
 
 </li>
 </ul>
 
 What You Will Bring To The Team
 
 
 
 <ul>
 <li>
 Experience in Enterprise level sales
 </li>
 <li>
 Strong customer service skills and commitment to meet or exceed customer requirements
 </li>
 <li>
 Excellent organization skills and process expertise
 </li>
 <li>
 Ability to work in a fast-paced environment and meet aggressive deadlines
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Ability to negotiate, influence, and persuade
 </li>
 <li>
 Analytical with excellent problem-solving skill
 </li>
 <li>
 Ability to work with little or no supervision
 
 
 </li>
 </ul>
 Zones offers a comprehensive Benefits package
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, and retirement benefits in line with Company policy. Employees also enjoy additional perks such as the Voluntary Pension Scheme, EOBI, complimentary meals, and access to our in-house gym.
 
 
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 
 
 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
 
 
 Job timings: 8:00 PM to 5:00 AM (Pk time)
</div>

Client Success Manager - 1

Client Success Manager – 1

Ibix Global Tech

Job Description:We are seeking a highly experienced and strategic Sales Manager to lead and execute our sales efforts in the IT solutions space. The candidate must have deep knowledge of IT services, strong leadership and client-handling skills, and a proven ability to close high-value deals.The role involves designing and executing sales strategies, handling complex client communications, attending and closing meetings, and owning the full sales funnel. The candidate should also be comfortable stepping into lead generation and cold calling when needed.Key Responsibilities:<ul><li>Design and implement end-to-end sales strategies for IT services across international markets.</li><li>Own and manage the entire sales funnel, from lead generation to deal closure.</li><li>Attend discovery calls, client meetings, and demos; convert prospects into paying clients.</li><li>Provide leadership and direction to the lead generation team; optimize their output.</li><li>Engage in strategic cold calling or follow-ups when not attending meetings.</li><li>Maintain accurate records of client interactions, pipeline progress, and sales forecasts.</li><li>Continuously improve and refine sales processes, scripts, and follow-up workflows.</li><li>Collaborate with marketing, pre-sales, and delivery teams to align customer needs with service offerings.</li></ul>Requirements:<ul><li>3 - 4 years of experience in B2B sales with an IT solutions company.</li><li>Excellent English communication and interpersonal skills, both written and verbal.</li><li>Proven track record in closing deals for services such as:</li></ul>1. Web &amp; Mobile App Development2. CRM/ERP Implementation3. AI/ML and Automation Solutions4. Cybersecurity and IT Infrastructure<ul><li>Strong leadership, presentation, and negotiation skills.</li><li>Experience working with sales CRMs tools, pipelines, and reporting tools.</li><li>Ability to work independently, manage time across global time zones, and meet sales targets.</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs150,000.00 per monthApplication Question(s):<ul><li>What is your current salary package?</li><li>What is your expected salary package? </li><li>Do you have a direct experience with IT Solutions providing company? </li><li>How would you rate yourself on a scale of 1 - 10, interms of verbal English Communication? Can you talk with international clients confidently?</li><li>What is your total years of experience in Sales?</li></ul>Work Location: Remote

Sales Manager

Elevantra SMC-Private Limited

Job Title: Assistant Manager/Supervisor Audit Location: Islamabad, HybridJob Type: Full-Time Department: Audit &amp; Assurance Reports To: Director Audit &amp; AssuranceOn behalf of our client, We are seeking a highly motivated and detail-oriented Assistant Manager / Supervisor to join their audit and assurance practice. The role involves supervising audit teams, ensuring compliance with professional standards, supporting client relationships, and contributing to the overall quality of service delivery.Key Responsibilities<ul><li>Plan, execute, and finalize statutory audits, review engagements, and other assurance assignments in accordance with International Standards on Auditing (ISAs) and firm policies.</li><li>Supervise and mentor junior team members, ensuring proper task allocation, coaching, and on-the-job training.</li><li>Review working papers, audit evidence, and documentation to ensure completeness and compliance with regulatory requirements and firm standards.</li><li>Identify audit risks and propose practical, effective solutions.</li><li>Liaise with clients to manage audit requirements, resolve queries, and ensure timely completion of assignments.</li><li>Prepare draft financial statements and reports in compliance with IFRS, IAS, and applicable local laws.</li><li>Maintain effective communication with managers and partners, keeping them updated on engagement progress and challenges.</li><li>Assist in business development activities, including proposal preparation and client presentations.</li><li>Ensure strict adherence to ethical standards, independence requirements, and firm policies at all times.</li></ul>Qualifications &amp; Skills<ul><li>Qualified or Finalist Chartered Accountant (ICAP / ACCA / Equivalent).</li><li>Completed articles (preferably from a Big 4 firm).</li><li>3&ndash;4 years of relevant audit and assurance experience in a reputable CA firm.</li><li>Strong technical knowledge of IFRS, ISAs, and local corporate laws.</li><li>Excellent analytical, problem-solving, and organizational skills.</li><li>Proven leadership qualities with prior experience supervising junior staff.</li><li>Strong communication and interpersonal skills for effective client management.</li><li>Proficiency in MS Office (Excel, Word, PowerPoint) and familiarity with audit software tools.</li></ul>What Our Client Offers<ul><li>A dynamic and professional working environment with exposure to diverse industries.</li><li>Continuous learning and development opportunities for career advancement.</li><li>Competitive, market-based salary with performance-linked incentives.</li><li>Opportunities to work closely with experienced managers and partners.</li></ul>Location: IslamabadTo Apply: Please send your CV to Elevantraprivateltd@gmail.com with the subject &ldquo;Assistant Manager/ Supervisor Audit &rdquo;by Sep 25, 2025Job Types: Full-time, Part-timeExperience:<ul><li>Relevant: 4 years (Preferred)</li></ul>Work Location: In person

Audit Assistant Manager

Explore 533+ Client solutions manager in Islamabad this September. Find roles across top companies and apply now to boost your career.

533 client solutions manager jobs IN Islamabad

Client Success Manager – 2

Client Success Manager – 2

Client Success Manager - 1

Client Success Manager – 1

Client Success Manager – 1

Sales Manager

Audit Assistant Manager