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client support associate

S&P Global

<div><div><h1 class="jobSectionHeader">Associate, Client Support</h1>
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<ul><li>Islamabad, Pakistan</li>
<li>Customer Success &amp; Support Group</li>
<li>328991</li>
</ul></div><div></div><div><h2 class="jobSectionHeader">Job Description</h2> 
<div> 
<h1 class="jobSectionHeader">About the Role:</h1>
Grade Level (for internal use):
07
The Team:
The Client Operations team is responsible for providing client support on our business intelligence tool by holding investigative conversations and driving product usage and revenue. Being present in the US, Philippines &amp; Pakistan makes it a truly global team. Members of the team get to learn in-depth industry knowledge, produce research, and develop technical skills. You will also work with different teams inside the organization across many functional areas (Sales, Technology, Content &amp; Industry Research, etc).
Impact and Responsibilities
As the nerve center, you will be the face of the organization for our clients. Your regular day will involve answering client queries and being an advocate while showcasing your extensive knowledge of our tools, data, and the industries we cover. The top financial institutions in the world will rely on you to solve issues they are unable to resolve on their own.
<ul><li>Provide client support via phone, email, and other mediums.
</li><li>Make suggestions regarding product usability, presentation, and data quality.
</li><li>Partner with product teams for timely and thorough testing of our products, with a focus on the client experience.
</li><li>Exercise independent judgment during UAT in developing test plans and evaluating testing results.
</li><li>Collaborate with Senior Associates on projects to improve and develop subject matter expertise, including data pulls and editorial support.
</li><li>Partner with clients to identify template opportunities and guide them through our template-building process.
</li><li>Provide research &amp; analysis support to Senior Associates.
</li></ul>What we're looking for:
Basic Required Qualifications:
<ul><li>Minimum of a Bachelor's degree in Economics or Finance
</li><li>Fresh graduates and candidates with up to 6 months of experience
</li><li>Excellent communication skills.
</li><li>Strong collaboration skills.
</li><li>Strong financial knowledge or knowledge of the global economy.
</li><li>Proficient ability to navigate and use common computer programs
</li></ul>Work Shift: This is a night shift position.
About S&amp;P Global Market Intelligence
 
 
At S&amp;P Global Market Intelligence, a division of S&amp;P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
 
 
For more information, visit www.spglobal.com/marketintelligence.
What&rsquo;s In It For You?
Our Mission:
Advancing Essential Intelligence.
Our People:
We're more than 35,000 strong worldwide&mdash;so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We&rsquo;re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.
Our Values:
Integrity, Discovery, Partnership 
 
Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
 
 
Benefits:
We take care of you, so you can take care of business. We care about our people. That&rsquo;s why we provide everything you&mdash;and your career&mdash;need to thrive at S&amp;P Global.
 
 
Our benefits include:
<ul><li>Health &amp; Wellness: Health care coverage designed for the mind and body.
</li><li>Flexible Downtime: Generous time off helps keep you energized for your time on.
</li><li>Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
</li><li>Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
</li><li>Family Friendly Perks: It&rsquo;s not just about you. S&amp;P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
</li><li>Beyond the Basics: From retail discounts to referral incentive awards&mdash;small perks can make a big difference.
</li></ul>For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
Global Hiring and Opportunity at S&amp;P Global:
At S&amp;P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
Recruitment Fraud Alert:
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&amp;P Global never requires any candidate to pay money for job applications, interviews, offer letters, &ldquo;pre-employment training&rdquo; or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.
-
Equal Opportunity Employer
S&amp;P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. 
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
 
 
US Candidates Only: Know Your Rights: Workplace discrimination is illegal
-
20 - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group)
 
 
Job ID: 328991
 
Posted On: 2026-07-08
 
Location: Islamabad, Pakistan</div></div></div>

Associate, Client Support

Golden hawk technologies pvt ltd

Job Summary:The Client Support Executive will be responsible for managing daily operational requests received from the client, coordinating job progression, and ensuring a high level of client satisfaction. The role also includes inbound sales handling, job conversion, and identifying opportunities to grow the client account through proactive engagement and relationship management. This is a fast-paced, performance-driven role suited to individuals who are motivated, disciplined, andcommitted to delivering and exceeding targets while maintaining professional client communication.Roles and Responsibilities:● Manage and respond to daily operational job requests received from the client● Coordinate job progression with internal teams and contractors to ensure timely delivery● Handle inbound sales requests, prepare job scopes, and close jobs efficiently● Actively engage in business development within the existing client account● Maintain strong client relationships and ensure high client satisfaction levels● Monitor job statuses, follow up on pending actions, and resolve issues proactively● Ensure all client communication is professional, accurate, and timely● Meet and exceed assigned sales, conversion, and performance targets● Maintain accurate records in CRM / internal systems● Support continuous improvement in processes and client experienceCompetencies:● Strong communication and negotiation skills● Sales and closing capability● Client handling and relationship management● Time management and multitasking● Problem-solving and decision-making● Ability to work under pressure in a fast-paced environment● Strong organisational and follow-up skillsJob Type: Full time on-siteLocation: DHA Phase 2, IslamabadTimings: 12:00pm - 09:00pm / 1:00pm - 10:00pm / 2:00pm -11:00pmWork Location: In personPay: Rs85,000.00 - Rs95,000.00 per monthWork Location: In person

Client Support Executive

Vision Tact

About UsVision Tact is an AI-powered technology company delivering innovative software solutions, automation systems, artificial intelligence products, SaaS platforms, and custom software development services for businesses worldwide. We help organizations transform operations through AI, data analytics, workflow automation, enterprise software, and digital transformation solutions. As our company continues to grow, we're building a world-class sales organization capable of expanding our global client portfolio.Responsibilities<ul><li>Respond to customer inquiries via email, phone, or chat promptly and professionally.</li><li>Document and update customer records based on interactions accurately.</li><li>Resolve customer complaints in a timely manner and escalate complex issues to senior staff when necessary.</li><li>Collaborate with team members to improve customer support processes and contribute to team meetings.</li><li>Provide detailed product and service information to customers to assist them in making informed decisions.</li><li>Maintain a positive and professional attitude towards customers to enhance customer satisfaction.</li><li>Assist in the development and implementation of customer feedback mechanisms.</li><li>Work closely with the sales and product teams to ensure customer needs are met effectively.</li></ul>RequirementsMust Have<ul><li>Bachelor's degree in Business Administration, Commerce, Marketing, Computer Science, Information Technology, Communications, English, or a related field</li><li>years of experience in customer support or related field</li><li>Excellent verbal and written communication skills</li><li>Strong problem-solving skills and attention to detail</li><li>Ability to work onsite at our Gulberg Greens Islamabad office</li></ul>Technical Skills<ul><li>Customer Service &mdash; foundational understanding through direct customer interaction</li><li>CRM Systems &mdash; basic proficiency in utilizing platforms like Microsoft Dynamics or Salesforce to manage customer relationships</li><li>Microsoft Office Suite &mdash; ability to use Word, Excel, and Outlook efficiently for documentation and communication</li></ul>Soft Skills<ul><li>Empathy &mdash; ability to understand and share the feelings of customers</li><li>Patience &mdash; maintain composure when handling challenging customer interactions</li><li>Attention to Detail &mdash; ensure accuracy in documenting customer interactions</li></ul>Join Our TeamJoin Vision Tact and be part of a team that values innovation and customer satisfaction. We encourage you to apply and bring your passion for delivering outstanding customer service to our dynamic company.Pay: Rs40,000.00 - Rs60,000.00 per monthWork Location: In person

Customer Supoort Executive

HRPSP - Your Strategic HR Partner

We&rsquo;re Hiring &ndash; Customer Premises Associate (Field Operations)Industry: Telecommunications / Broadband Services Location: Lahore Salary: PKR 37,000 (Basic) + Performance-Based CommissionAre you a technically skilled field professional with a passion for customer service? Join our growing telecom operations team and work on last-mile connectivity solutions at customer locations.Key Responsibilities:<ul><li>Installation, configuration, and activation of broadband/internet equipment at customer premises</li><li>On-site troubleshooting of connectivity and network-related issues</li><li>Ensure service quality and timely resolution of customer complaints</li><li>Educate customers on proper usage and basic maintenance of installed services</li><li>Maintain accurate service reports and daily field activity records</li><li>Coordinate with technical support teams for escalations when required</li></ul>Eligibility Criteria:<ul><li>DAE / Technical Diploma in Electrical, Electronics, Telecom, or Networking</li><li>Basic understanding of fiber, broadband, routers, modems, and LAN/WAN concepts</li><li>Strong communication and customer-handling skills</li><li>Willingness to perform field visits across Lahore</li><li>Fresh candidates with technical education are encouraged to apply</li></ul>What We Offer:<ul><li>Basic Salary: PKR 37,000</li><li>Attractive Commission Structure based on performance</li><li>Hands-on technical training</li><li>Stable career growth in the telecom industry</li><li>Supportive and professional work environment</li></ul>Pay: From Rs37,000.00 per monthWork Location: In person

Customer Premises Associate

Nanotech Scientific

Job Title: Admin &amp; Finance AssistantLocation: Islamabad (Office-Based, In-Person)Job Type: Full-TimeAbout the Role:We are seeking an Admin &amp; Finance Officer to manage day-to-day administration, procurement, and finance support operations. This role covers purchasing and supplier coordination, client quotations, office administration, records management, and finance-related follow-ups including payments, tax coordination, and statutory filings.The ideal candidate is organized, detail-oriented, and comfortable juggling multiple responsibilities across admin, procurement, and finance functions.What You'll Do (Procurement &amp; Client Side):<ul><li>Manage purchasing activities, office supplies, and internal purchase requisitions</li><li>Coordinate with suppliers to schedule deliveries and resolve shortages or delays</li><li>Evaluate suppliers and verify quotations and bills against purchase orders</li><li>Inspect incoming shipments for accuracy and specification compliance</li><li>Prepare and submit client quotations, handle follow-ups and inquiries</li><li>Review tender cuttings and manage store/spare parts inquiries</li></ul>What You'll Do (Admin &amp; Finance Side):<ul><li>Maintain office equipment and support staff with device-related issues</li><li>Manage attendance system, telephone operations, mail handling, and courier billing</li><li>Handle certification renewals (SECP, ICCI, etc.), visa matters, and delegate arrangements</li><li>Follow up with clients on outstanding payments and receivables</li><li>Coordinate with the tax department and ensure timely statutory filings</li><li>Prepare claims sheets and collect tax challans/withholding certificates from third parties</li><li>Maintain records and submit daily activity reports, meeting minutes, and memos</li></ul>Qualifications:<ul><li>Bachelor's degree in Business Administration, Commerce, Finance, or a related field</li><li>1&ndash;2 years of experience in admin and finance roles preferred</li></ul>Ideal Candidate:<ul><li>Organized and detail-oriented with strong multitasking ability</li><li>Good communication skills for client and supplier coordination</li><li>Proficient in Excel, Word, and email correspondence</li><li>Familiarity with basic tax/finance documentation is a plus</li><li>Trustworthy in handling confidential records and financial documents</li></ul>What We Offer:<ul><li>Competitive salary</li><li>Professional growth in admin and finance operations</li><li>Exposure to procurement, tax, and corporate compliance work</li></ul>Pay: Rs30,000.00 - Rs60,000.00 per monthWork Location: In person

Admin and Finance Assistant

Safa burj mall

Job SummaryWe are looking for a professional and presentable Female Receptionist to manage front desk operations, welcome visitors, handle calls, coordinate meetings, and ensure an excellent client experience at our sales office.Responsibilities&middot; Welcome and assist clients, investors, and visitors.&middot; Manage incoming calls, messages, and inquiries.&middot; Schedule appointments and coordinate meetings.&middot; Maintain visitor records and front desk reports.&middot; Support sales and management teams with client coordination.&middot; Ensure reception and waiting areas remain organized and presentable.&middot; Assist during events, launches, and site visits.Requirements&middot; Bachelor's degree preferred.&middot; 2 years or Above of relevant experience.&middot; Good communication skills in Urdu and English.&middot; Multiple languages preferred&middot; Proficiency in Microsoft Office.&middot; Professional appearance a customer-oriented attitude.Skills&middot; Communication &amp; Customer Service&middot; Organization &amp; Time Management&middot; Professional Conduct&middot; Basic Administrative SkillsLocation: B-17 Site &amp; Sales Office, IslamabadWorking Hours/Days: Monday&ndash;Saturday, 10:00 AM &ndash; 6:00 PMPay: Rs45,000.00 - Rs55,000.00 per monthApplication Question(s):<ul><li>Are you well-organized, have good communication skills, and maintain a professional appearance? The role requires candidates to be well-dressed and presentable.</li><li>Is B-17 easy for you to commute to? Our office is located in B-17.</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Above: 2 years (Preferred)</li></ul>Work Location: In person

Female Receptionist

Zones IT Solutions

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
 
 
 Position Overview
 
 
 
 Responsible for planning and overseeing project completion on time, on scope and on budget. Strong problem-solving skills, excellent communication skills, and an ability to influence business and technical leaders in a dynamic environment are required.
 
 
 Project Manager I will scope and execute initiatives by partnering with client team and internal stakeholders to understand and prioritize initiatives to improve organization performance. Improvement may constitute increased speed, enhanced efficiency, lower cost, higher revenue or a combination of all.
 
 
 
 What You&rsquo;ll Do As The Project Manager 1
 
 
 
 Employees employed in the role of Project Manager 1 shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
 
 
 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.
 
 
 Project Management
 
 
 <ul>
 <li>
 Lead project onboarding according to project scope and SOW documentation
 </li>
 <li>
 Coordinate engagement of resources and subject matter experts across various organizational functions for Project Startup
 </li>
 <li>
 Gather project requirements and develop project Playbooks and SOPs
 </li>
 <li>
 Obtain requirements for Bill of Materials (BOM) development
 </li>
 <li>
 Gather rollout schedule and document SLA requirements
 </li>
 <li>
 Drive all project requirements such as project changes, product lead time, rollout requirements through IntelliPlan.
 </li>
 <li>
 Define, track and report on specific measurable outcomes for projects
 </li>
 <li>
 Define inventory requirements based on schedule and work with Supply Chain on lead time and schedule of inventory arrival
 </li>
 <li>
 Responsible for all aspects of project billing including services.
 
 
 </li>
 </ul>
 Client Support
 
 
 <ul>
 <li>
 Build strong relationships with customer operations stakeholders. Be the main point of contact for customer operational requirements.
 </li>
 <li>
 Schedule internal and external daily/weekly cadence meetings
 </li>
 <li>
 Meet with client stakeholders regarding project status and changes
 </li>
 <li>
 Obtain client schedule and deployment signoff
 </li>
 <li>
 Manage deployment and schedule changes, adjust schedule and inventory changes accordingly in IntelliPlan
 </li>
 <li>
 Coordinate invoicing of inventory according to contractual agreements (MSA, MISA, SOW)
 </li>
 <li>
 Communicate changes with client and manage escalations as required
 </li>
 <li>
 Gather reporting requirements and develop custom reporting as needed
 </li>
 <li>
 Gather client requirements for nterprise and ensure client set for ITAD and Depot projects
 </li>
 <li>
 Manage scope changes and develop Project Change Requests (PCR) based on scope requirements. Including additional costs and SLA&rsquo;s
 
 
 </li>
 </ul>
 IntelliPlan
 
 
 <ul>
 <li>
 Complete project toolkit for IntelliPlan
 </li>
 <li>
 Input project deployment schedule and BOM requirements into IntelliPlan
 </li>
 <li>
 Ensure product lead times are loaded and maintained by Supply Chain
 </li>
 <li>
 Ensure product availability in accordance to schedule; monitor schedule in IntelliPlan
 </li>
 <li>
 Coordinate deployment rollout with TSC for TSC readiness against schedule
 </li>
 <li>
 Manage and communicate schedule changes, adjust schedule and inventory changes accordingly in IntelliPlan
 </li>
 <li>
 Gather stock standards requirements and input forecast into IntelliPlan
 
 
 </li>
 </ul>
 Inventory Management
 
 
 <ul>
 <li>
 With customer, define product standards and forecast requirements
 </li>
 <li>
 Define Inventory requirements for project rollouts
 </li>
 <li>
 Set safety stock threshold
 </li>
 <li>
 Manage inventory levels against forecast and safety stock and adjust as needed
 </li>
 <li>
 Manage inventory levels against project schedule and adjust as needed
 </li>
 <li>
 Work with Supply Chain to adjust inbound inventory levels according to project schedule
 </li>
 <li>
 Work with Supply Chain to manage OEMs when product is available ahead of schedule
 </li>
 <li>
 Invoice customer on receipt and convert inventory to client owned according to MSA, MISA and SOW
 </li>
 <li>
 Update BOM to include SKU changes from Zones owned SKU to Client Owned SKUs
 
 
 </li>
 </ul>
 Implementation
 
 
 <ul>
 <li>
 Responsible for project turnover and start-up to project delivery stakeholders. Coordinate engagement of partner resources and subject matter experts across multiple projects &amp; organizational functions
 </li>
 <li>
 Coordinate order entry and order management in CRM based on IntelliPlan outputs
 </li>
 <li>
 Manage issues and decisions to timely resolution. Communicate with senior management teams to escalate/resolve project conflicts &amp; needs
 </li>
 <li>
 Formulate plans to communicate and implement approved changes for the best return on investment
 </li>
 <li>
 Accountable for SLA deliverables according to project scope as documented in Statements of Wok
 </li>
 <li>
 Responsible for project closeout and reporting on project health and risks. Formulate and summarize findings as well-organized presentations to senior management; effectively summarize key information (e.g. cost savings, risk, efficiency improvements, accountability metrics, etc.)
 
 
 </li>
 </ul>
 
 Education/Certification
 
 
 
 What you will bring to the team:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business or a related field.
 </li>
 <li>
 PMP; ITIL Certification or equivalent preferred.
 
 
 </li>
 </ul>
 
 Required Experience
 
 
 
 <ul>
 <li>
 2 - 5 years of experience in program/ project management, process engineering or strategy within a technology or operations environment
 </li>
 <li>
 Experience in Supply Chain and Inventory Management is preferable
 </li>
 <li>
 Leadership skills: must have experience leading multiple projects and teams simultaneously
 </li>
 <li>
 Problem-solving skills: must be able to identify risks and develop actionable mitigation plans
 </li>
 <li>
 Analytical skills: must be highly analytical with experience in using objective data to drive strategic recommendations
 </li>
 <li>
 Communications skills: must be able to concisely explain complex issues, communicate well in writing and verbally, and be able to build strong working relationships across all levels of the organization, including remote areas
 </li>
 <li>
 Intellectual curiosity: must possess a desire to understand why/how things work vs. simply completing the task at hand
 </li>
 <li>
 Knowledge of and experience using Project Management Software
 </li>
 <li>
 Possesses strong Microsoft Office skills including Excel, Word, Outlook and PowerPoint
 
 
 </li>
 </ul>
 Zones offers a comprehensive Benefits package
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
 
 
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 
 
 All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
 
 
 Job timings: 9:00PM &ndash; 6:00AM (Pk time)
</div>

Project Manager 1

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