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case manager entry

case manager – fsp

clinical care coordinator

HouseCallMD

About HouseCall MDHouseCall MD is a growing mobile primary care practice serving seniors in homes, assisted living communities, memory care facilities, and skilled nursing facilities throughout Southern California.We are seeking a Healthcare Operations Coordinator to help lead daily operations, support our providers, and ensure patients receive exceptional care. This position is ideal for someone with healthcare experience who enjoys problem-solving, making decisions, coordinating teams, and improving processes.This is not a traditional clinical role. While clinical knowledge is valuable, we are looking for a leader who can think critically, take ownership, and help drive operational excellence.What You'll Do<ul><li>Coordinate daily clinical and operational workflows</li><li>Support providers with scheduling, patient care coordination, and issue resolution</li><li>Communicate with facilities, patients, families, and healthcare partners</li><li>Assist with onboarding and supporting providers</li><li>Monitor workflow performance and help improve processes</li><li>Help supervise and support administrative and clinical support staff</li><li>Escalate urgent concerns appropriately</li><li>Ensure tasks are completed accurately and on time</li><li>Participate in special projects and organizational growth initiatives</li></ul>What We're Looking For<ul><li>Strong decision-making and problem-solving skills</li><li>Ability to work independently and take ownership</li><li>Excellent communication and interpersonal skills</li><li>Strong organizational and time management abilities</li><li>Ability to prioritize multiple tasks in a fast-paced environment</li><li>Positive attitude and willingness to learn</li></ul>Preferred Experience<ul><li>Medical Assistant (MA), LVN, CNA, healthcare administration, care coordination, home health, hospice, assisted living, memory care, skilled nursing, medical office management, or related healthcare experience</li><li>Experience working with geriatric populations</li><li>Supervisory, lead, or management experience preferred</li><li>Experience working with physicians or advanced practice providers preferred</li></ul>Growth OpportunityThis position offers significant growth potential for individuals interested in healthcare operations, leadership, and practice management.Job Type: Full-timePay: $35.00 per hourBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>What City Do you currently reside in? </li></ul>Experience:<ul><li>Medical Admin: 1 year (Preferred)</li></ul>Location:<ul><li>Los Angeles, CA 90034 (Preferred)</li></ul>Work Location: In person

Clinical Operations Coordinator (LVN Preferred)

wilshire smile studio

Our state-of-the-art dental practice located on Wilshire Blvd in Los Angeles is seeking an experienced Front Office / Dental Treatment Coordinator who is looking for long-term career stability and a place to truly call home.This role is ideal for a seasoned professional who excels in patient communication, treatment coordination, and front office leadership, and who thrives in a supportive, high-quality environment.Why Join Us<ul><li>Modern, high-tech dental office</li><li>Supportive, professional team culture</li><li>Prime Los Angeles location on Wilshire Blvd</li><li>No weekends &ndash; excellent work-life balance</li><li>Flexible schedule options:</li><li>4 days (10 hours/day, M-TH) or</li><li>5 days (8 hours/day, M-F)</li></ul>Key Responsibilities<ul><li>Be a strong team player and make our practice your professional home</li><li>Assist the Office Manager and Doctor with case and treatment presentations</li><li>Maintain efficient, productive, and well-balanced schedules</li><li>Professionally manage phone calls, messages, and new patient inquiries</li><li>Demonstrate strong call conversion skills while multitasking</li><li>Track, record, and report case presentation outcomes</li><li>Ensure high treatment acceptance and proper follow-through</li><li>Follow up consistently on pending treatment plans</li><li>Communicate daily progress and results with management and doctor</li><li>Manage workflow efficiently to complete tasks in a timely manner</li><li>Provide exceptional customer service and patient care</li></ul>Insurance &amp; Financial Responsibilities<ul><li>Strong understanding of dental insurance processes including billing, pre-authorizations, verifications, and eligibility</li><li>In-depth knowledge of insurance plans</li><li>Confidently present financial arrangements including CareCredit, LendingClub, and other financing options</li></ul>What We&rsquo;re Looking For<ul><li>Minimum 4+ years of dental office experience (required)</li><li>Proven experience in front office operations and treatment coordination</li><li>Excellent communication and interpersonal skills</li><li>Highly organized with the ability to multitask in a fast-paced environment</li><li>Computer literate with experience in dental software programs</li><li>Patient-first mindset with professionalism and warmth</li><li>Seeking stability, growth, and long-term commitment</li></ul>If you are an experienced dental professional looking for a stable, people-centered practice where your skills are valued and your role truly matters, we would love to hear from you.Pay: $25.00 - $30.00 per hourBenefits:<ul><li>401(k)</li><li>Paid sick time</li></ul>Work Location: In person

Dental Receptionist

Carpenters Services Administrative Corporation

Classification/Status: Non-Exempt &ndash; Full TimeReporting To: Administrative Manager and Travel CoordinatorOverview:The Administrative Assistant, under the general direction of the Administrative Manager and the Travel Coordinator, provides comprehensive administrative support to the CSAC Executive Management team and Western States Carpenters Training Fund (WSCTF) leadership. This role is responsible for performing a broad range of administrative duties, including, but not limited to, preparing correspondence and reports, managing filing systems, answering and directing telephone calls, greeting visitors, and developing forms, documents, spreadsheets, and presentations. The position also involves responding to non-routine inquiries and handling confidential and sensitive information with discretion.Additional responsibilities include coordinating travel arrangements for WSCTF instructors, apprentices, and members attending career fairs, seminars, meetings, and training programs, as well as providing support on special projects as assigned. This position requires the ability to effectively collaborate with a diverse group of executive and senior-level professionals across all levels of the organization. Strong organizational skills and the ability to exercise independent judgment in prioritizing and managing a varied workload are essential. This is a non-exempt, full-time position with a standard work schedule of Monday through Friday, 8:00 AM to 5:00 PM.Position Functions and Responsibilities:&middot; Provide administrative support to Administrative Manager, CSAC Executive and Management Teams and WSCTF Leadership&middot; Coordinate all travel for WSCTF instructors, apprentices, members and DET Programs&middot; Coordinate all aspects of DET programs from registration to requesting stipend checks&middot; Maintain and update master travel calendar timely and efficiently&middot; Provide administrative support to apprenticeship training centers as requested&middot; Respond and communicate in a timely, effective and professional manner, both verbally and in writing&middot; Provide all backup for WSCTF travel transactions to reconcile monthly corporate credit card statements&middot; Run reports in TRAIN to assist the Regional Council with DET programs&middot; Run weekly next class report for WSCTF&middot; Request airline refunds for cancelled flights&middot; Perform other related administrative duties as required and assigned&middot; Assist Administrative Manager with other ad-hoc projects as neededRequired Qualifications and Skills:&middot; Minimum of three (3) years of administrative support experience in a fast-paced environment&middot; Strong written and verbal communication skills&middot; Proficiency in Microsoft Office (Word, Excel, Outlook)&middot; High level of integrity, discretion, and professionalism in handling confidential information&middot; Detail-oriented with strong organizational and proofreading skills&middot; Excellent interpersonal skills; ability to work effectively with all levels of staff and external stakeholders&middot; Ability to manage multiple priorities, meet deadlines, and support concurrent projects&middot; Professional demeanor, including phone etiquette and presentation&middot; Ability to work independently while contributing to a collaborative team environment&middot; Self-motivated with strong accountability and ownership of work&middot; Ability to support meetings, events, and seminars as needed&middot; Knowledge of HIPAA regulations a plus&middot; Bilingual in English and Spanish (spoken and written) preferred&middot; High school diploma preferred, but not requiredSupervisory Responsibility:&middot; This position has no supervisory responsibilities.Work Environment/ Physical Demands&middot; While performing the duties of the job, the employee regularly works in an office setting.&middot; While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel or operate objects, tools or controls, and to reach with hands and arms. The employee is frequently required to stand, talk and hear.&middot; Ability to lift 10-30 pounds when necessary.&middot; The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Travel&middot; Minimal to no travel. Occasional travel to business related events, offices and/or seminars may be required.NOTE:The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similarly related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change. CSAC is an equal opportunity employer and encourage applications from all qualified candidates regardless of gender, race, ethnicity, national origin, age, sexual orientation, marital status, religion, disability or any other classification protected by law.Job Type: Full-timePay: $24.49 - $26.37 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Retirement plan</li><li>Vision insurance</li></ul>Experience:<ul><li>Administrative: 3 years (Required)</li><li>Administrative Assistant: 3 years (Required)</li></ul>Language:<ul><li>Spanish (Required)</li></ul>Work Location: In person

Administrative Assistant

Volunteers of America

<div>About Us:
VOALA
Helping Our Most Vulnerable Change Their Life Stories
Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOA - LA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans&rsquo; services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.
PAY RATE: $21.33 - $22.45 Per Hour
BENEFITS: VOALA offers competitive medical, dental, vision and retirement benefits.
JOB SUMMARY AND PURPOSE
Case Manager Entry provides entry level case management services to clients classified as low acuity, serving on a team that is the central point of contact to coordinate services and care for assigned clients. These positions serve individuals and families residing in interim and permanent housing. They support and provide services in the areas of assessment; care planning; coaching and social support; connections to direct services; care coordination and system navigation; education about the health and social service system; outreach and engagement, and capacity building for individuals who were experiencing homelessness and are now mostly housed.
DUTIES AND RESPONSIBILITIES
<ul><li>Assessment &ndash; Work as Part of a team to conduct assessment of participant strengths and needs.</li>
<li>Coaching for Social Support of participants</li>
<li>Care Coordination, Case Management, System and Housing Navigation</li>
<li>Advocacy on behalf of participants before other clinical, agency and community settings</li>
<li>Capacity Building &ndash; Motivate participants and connect them to appropriate programs</li>
<li>Outreach and Engagement &ndash; locate assigned participants, secure a safe place while resolving needs</li>
</ul>
ESSENTIAL DUTIES:
<ul><li>Services for this position must be provided on-site. As a result, the position requires incumbents to report to work on-site each day of active employment.</li>
<li>Assessment: through individual meetings on a regular basis and as part of Case Management team develop a detailed plan of action to meet the clients needs, set goals and find the necessary resources to meet those goals</li>
<li>Coaching and Social Support &ndash; accompany participants to activities and services</li>
<li>Coordinate Care and Case Management as part of team, connecting participants to appropriate services</li>
<li>Advocacy for participants before other agencies/community settings</li>
<li>Capacity Building &ndash; motivating participant progress</li>
<li>Outreach and Engagement &ndash; Meet participants and bring into programs</li>
<li>Other duties as required and may be subject to change</li>
</ul>
MANDATED REPORTER
As service providers to the underprivileged and vulnerable in our community, all employees are considered Mandated Reporters, and must report any instance of physical or sexual abuse to proper authorities.
Qualifications
REQUIREMENTS:
<ul><li>Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications</li>
<li>Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients with homelessness, mental-illness, substance abuse, recently released from incarceration and other challenges.</li>
</ul>
EDUCATION:
<ul><li>Case Management training within 6 months of hire.</li>
</ul>
EXPERIENCE:
<ul><li>6 Months of Social Services case related experience,</li>
<li>OR Associate&rsquo;s Degree in Social Services related field in lieu of experience</li>
</ul>
PREFERRED QUALIFICATIONS:
<ul><li>Current California driver's license and clean driving record</li>
</ul>
Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment</div>

Case Manager Entry

Travel Planning Careers

<div>
 
 
 Position Overview
 
 
 
 
 We are seeking a dependable and service-oriented
 
 Customer Support Coordinator
 
 to provide client assistance, manage support requests, and help coordinate scheduling and service-related activities in a remote environment. This position focuses on communication, organization, and delivering a positive client experience.
 
 
 This role is ideal for individuals who are detail-oriented, responsive, and comfortable working independently using digital tools.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Respond to client inquiries and provide timely, professional support
 </li>
 <li>
 Assist with coordinating scheduling, reservations, and service requests
 </li>
 <li>
 Maintain accurate client records and support documentation in internal systems
 </li>
 <li>
 Communicate with clients via email, phone, and online platforms
 </li>
 <li>
 Track and follow up on open requests to ensure resolution
 </li>
 <li>
 Review service details and confirmations for accuracy
 </li>
 <li>
 Provide general administrative and customer support
 </li>
 <li>
 Collaborate with internal teams to ensure a smooth client experience
 
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Strong written and verbal communication skills
 </li>
 <li>
 Excellent organizational skills and attention to detail
 </li>
 <li>
 Comfortable using online systems and customer support tools
 </li>
 <li>
 Ability to manage multiple tasks in a remote environment
 </li>
 <li>
 Customer service or administrative experience preferred
 </li>
 <li>
 Reliable internet access and ability to work remotely
 
 
 
 </li>
 </ul>
 
 Preferred (Not Required)
 
 
 
 <ul>
 <li>
 Experience in customer service, coordination, or administrative support
 </li>
 <li>
 Interest in travel, hospitality, or event-related services
 
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Flexible remote work environment
 </li>
 <li>
 Step-by-step onboarding and ongoing support
 </li>
 <li>
 Opportunities for growth and advancement based on performance
 </li>
 <li>
 Supportive and collaborative team environment
 
 
 
 </li>
 </ul>
 
 
 Work Environment
 
 
 
 
 This is a remote role requiring a reliable internet connection and the ability to stay organized and self-directed in a virtual workspace.
 
 
 
 
 Apply Today
 
 
 
 
 If you enjoy helping clients stay organized and ensuring booking details are handled efficiently, we encourage you to apply.
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Remote | Entry Level | Customer Support Coordinator

Planned Parenthood

<div><div>Planned Parenthood Los Angeles is seeking an experienced Cloud Systems Engineer with excellent technical skills to work full-time in our Downtown Los Angeles Headquarters. The Cloud Systems Engineer serves as the hands-on owner, Subject Matter Expert, and primary point of contact for PPLA's Cloud ecosystem of products. This includes managing the Microsoft 365 stack, Azure, AWS, and Citrix services, and all related products, licenses, and integrations. The role is responsible for ensuring that all Cloud services, both PPLA managed as well as vendor hosted and managed, are right sized to optimize both utilization and costs, with a focus on efficient license management. This role will help lead all Cloud and Cloud migration related projects from an infrastructure perspective, managing cloud consumption to control costs, and ensuring seamless integration and functionality of Cloud services across the organization.

This role collaborates closely with internal teams and third-party vendors to implement, maintain, and scale Cloud solutions that align with the business's evolving needs. Additionally, the role will provide continuous training to the IT team on Cloud tools, act as an in-house consultant for Cloud opportunities and license management and maintain technical leadership over the entire Cloud ecosystem within PPLA. They also have hands-on involvement with escalated help desk issues and ensure the successful execution of all Cloud related projects and ongoing maintenance, serving as a key part of the high-performance Agile IT department.

Over one hundred years ago, Planned Parenthood was founded on the idea that everyone should have the information and care they need to live strong, healthy lives and fulfill their dreams. Founded 57+ years ago, Planned Parenthood Los Angeles is one of the largest providers of reproductive health care services in Los Angeles County. The Planned Parenthood Los Angeles (PPLA) team works together to provide high-quality, affordable reproductive health care to women, men, and young people across Los Angeles County. At PPLA, you will discover a culture of like-minded individuals who are eager to make positive contributions to their community and to the Planned Parenthood mission.
</div>
<h3 class="jobSectionHeader">Our Ideal Candidate will have the following qualifications:</h3><ul>
<li>Bachelor&rsquo;s degree or higher in a technology related field, or relevant certification and equivalent experience required.</li>
<li>Minimum of 12 years of IT engineering experience with a minimum of 8 years of systems and network experience required.</li>
<li>Minimum 8 years&rsquo; direct hands-on experience required with Cloud solutions in Enterprise environments required</li>
<li>Certifications relevant to Microsoft 365 and cloud services management such as Microsoft Certified: Enterprise Administrator Expert or similar credentials that validate deep expertise in Cloud technologies and services highly preferred</li>
<li>Certifications in cybersecurity, such as CISSP or CISM, to underline a strong emphasis on security, particularly valuable in a healthcare setting highly preferred.</li>
<li>Minimum 5 years&rsquo; experience of ITIL framework, ideally backed by certification, to ensure best practices in IT service management and continuous improvement processes are understood and applied required.</li>
<li>Experience with agile and scrum methodologies, certified Scrum Master or similar qualifications could be beneficial, underscoring the ability to manage projects effectively and adapt to agile working environments highly preferred</li>
<li>Minimum 5 years&rsquo; experience in deploying and managing Microsoft 365 services including OneDrive, SharePoint, Teams, InTune, and EntraID, preferrably in a healthcare environment required.</li>
<li>Minimum 5 years&rsquo; experience in implementing Microsoft Azure and AWS solutions with a focus on integration, efficiency, and functionality across a diverse technology ecosystem required.</li>
<li>Familiarity with implementing security protocols that align with the Zero Trust framework and data protection measures, critical for maintaining the security and integrity of sensitive health data highly preferred.</li>
<li>Experience conducting security assessments and audits, highlighting the capability to identify vulnerabilities and implement risk mitigation strategies effectively highly preferred.</li>
<li>Minimum 5 years&rsquo; experience Integration of Cloud products with other essential platforms and technologies, such as EHR systems, and SSO authentication applications, demonstrating the ability to work in a technologically diverse environment.</li>
<li>Reliable means of transportation for onsite and off-site work within LA County.</li>
</ul><h3 class="jobSectionHeader">About the position:</h3><ul>
<li>Design, build, deploy, and manage the deployment of Microsoft Azure products and solutions including hosted resources, data storage, and virtual networks.</li>
<li>Collaborate with IT leadership with the migration of on-prem systems and services, such as file servers, application servers, and domain management servers and services to Cloud systems, focused on efficient Cloud services and license utilization and strengthening our business continuity and resiliency.</li>
<li>Build, deploy, manage, and act as subject matter expert for Microsoft 365 services including OneDrive, SharePoint, Teams, InTune, and EntraID within a clinical healthcare environment.</li>
<li>Collaborate with IT leadership on the migration of data from on-prem data repositories (file servers) to OneDrive and SharePoint, focusing on security and DLP, along with facilitating the associated workforce&rsquo;s workflow change management</li>
<li>Ensure seamless integration of Microsoft products with other platforms and technologies, including EHR systems (preferably NextGen), Okta, Great Plains, Acumatica, and ITSM systems such as SolarWinds.</li>
<li>In partnership with IT leadership lead on-prem and Cloud system consolidation and simplification initiatives to streamline, secure, strengthen, and future-proof the PPLA network and systems infrastructure.</li>
<li>Support the enforcement of policies related to identity management, ensuring compliance with our regulations and standards.</li>
<li>Create and support the enforcement of data governance policies to ensure data integrity, security, and compliance with healthcare regulations.</li>
<li>Oversee data management processes, ensuring data is accessible, reliable, and secure to meet the needs of a diverse group of stakeholders</li>
<li>Implement data classification and protection measures against all data storage in Cloud solutions in line with the Zero Trust framework and the principle of least privilege.</li>
<li>In close collaboration with IT leadership and other IT teams and partners, develop and continuously improve security practices, applying the Zero Trust framework to protect organizational assets.</li>
<li>Implement security best practices and compliance measures, ensuring all systems are planned, designed, and implemented to adhere to healthcare-specific security standards, organizational policies and internal standardized procedures.</li>
<li>Conduct regular security assessments and audits to identify vulnerabilities and mitigate risks.</li>
<li>Collaborate with cross-functional teams to support IT initiatives and projects, promoting a collaborative and efficient work environment.</li>
<li>Assist and support network infrastructure management to maintain and enhance security.</li>
<li>Apply knowledge of the ITIL framework for effective IT service management and continuous improvement.</li>
<li>Utilize agile and scrum methodologies to manage projects and deliver solutions efficiently, ensuring timely completion and high-quality outcomes.</li>
<li>Effectively collaborate with MSPs to ensure the delivery of high-quality IT services and support.</li>
<li>Facilitate clear and consistent communication between internal IT teams and MSPs.</li>
<li>Participate in the on call rotating schedule for IT department.</li>
</ul><h3 class="jobSectionHeader">Generous salary and benefits package includes:</h3><div>
<ul><li>Medical, dental, and vision coverage options for you and eligible dependents</li>
<li>Free basic life/AD&amp;D policy with additional voluntary coverage options</li>
<li>Short Term Disability, Critical Illness and Accident policies</li>
<li>403(b) Retirement plan with up to 3% employer match</li>
<li>Medical and Dependent Flexible Spending Account plans</li>
<li>Public Transportation and Commuter Pre-Tax Reimbursements</li>
<li>Generous vacation, sick, and holiday benefits</li>
<li>Hiring range: $139,333.00 - $167,200.00 per year (Exempt)</li>
</ul></div><div><div>Compensation Philosophy and Position Hiring Range:</div>
<div>At Planned Parenthood Los Angeles we continuously work towards our value of &quot;we respect and honor all people&quot;, which also relates to our compensation philosophy. PPLA recognizes that decisions about pay, and benefits have significant impact on staff, so we are committed to ensuring all positions are rooted in a description that identifies competencies, duties, responsibilities, and qualifications, and that they are compensated equitably which considers both internal organizational equity and market compensation data for similar roles.</div>
<div></div>
<div>Equal Employment Opportunity will be afforded to all applicants and other covered persons without regard to protected characteristics, including their perceived protected characteristic. Protected categories include: race (including traits historically associated with race, including but not limited to, hair texture and protective hair styles such as, braids, locs, and twists as examples but not exhaustive list), color, religion or religious creed (including religious belief, observation, practice, dress, and grooming practices), national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding/chestfeeding, or related medical conditions), reproductive health decision-making, gender, gender identity, gender expression, age (40 years and over), sexual orientation, veteran and/or military status (including past, current or prospective service in the uniformed service), and any other characteristic protected under applicable federal, state or local law. PPLA will consider for employment qualified applicants with criminal histories in accordance with the requirements of Los Angeles Fair Chance Initiative for Hiring.</div></div></div>

Cloud Systems Engineer - Los Angeles, CA

System One

<div>
 
 
 
 
 LA&rsquo;s leading non-profit agency serving the homeless population is looking for a Case Manager
 
 
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 
 
 
 Summary
 
 
 
 
 
 
 
 
 
 
 The Case Manager, under the direction of the Family Interim Housing Program Manager, is responsible for delivering comprehensive case management and program services for an assigned caseload of homeless families enrolled in the Family Crisis Housing Program. The goal of case management is to offer an array of services and support that will enable each participant to become self-sufficient and capable of achieving permanent housing. This multifaceted role encompasses engagement, enrollments, assessments, and service planning, assisting with mainstream entitlement applications, submitting referrals/linkages, locating suitable housing options, addressing stabilization needs.
 
 
 
 
 
 
 
 
 
 
 
 Duties and Responsibilities:
 
 
 
 
 
 
 
 
 
 
 &bull; Primary point of contact for families in crisis housing (subcontracted crisis provider sites and motels)
 
 
 
 
 
 
 
 
 
 &bull; Complete intakes/enrollments for new participants including introductions &amp; the review of program guidelines and consequences for non-compliance.
 
 
 
 
 
 
 
 
 
 &bull; Liaison between Crisis Housing Time Limited Subsidy, Problem Solving, CES Matching, Housing Navigation &amp; Family Advocate components of the Family Solution Center (FSC) to ensure that families receive appropriate services.
 
 
 
 
 
 
 
 
 
 &bull; Maintain confidentiality in all matters pertaining to the participants and their families.
 
 
 
 
 
 
 
 
 
 &bull; Develop effective and trusting professional relationships with participants to facilitate provision of services.
 
 
 
 
 
 
 
 
 
 &bull; Maintain a comprehensive caseload of participants. Effective and timely follow ups with head of household on a weekly basis to develop housing plans based upon the housing &amp; service plan that identified barriers.
 
 
 
 
 
 
 
 
 
 &bull; Assist in making referrals on behalf of the families in crisis housing.
 
 
 
 
 
 
 
 
 
 &bull; Assist with prioritizing the needs of families in crisis housing.
 
 
 
 
 
 
 
 
 
 &bull; Respond to participants&rsquo; concerns, complaints, and inquiries in a timely manner.
 
 
 
 
 
 
 
 
 
 &bull; Assist families with obtaining necessary program documents becoming &ldquo;Document Ready.&rdquo;
 
 
 
 
 
 
 
 
 
 &bull; Aid assistance such as, document access and preparation, connection to mainstream benefits and employment/training opportunities, access to necessities (diapers, feminine products, family prevention, etc.) and childcare.
 
 
 
 
 
 
 
 
 
 &bull; Assist participants to build upon their strengths and recognize their needs in a respectful manner.
 
 
 
 
 
 
 
 
 
 &bull; Refer participants to appropriate services (e.g., health, mental health, benefits, etc.).
 
 
 
 
 
 
 
 
 
 &bull; Facilitate connection to FSC co-located staff (referrals and linkages)
 
 
 
 
 
 
 
 
 
 &bull; Transport participants to various appointments, unit viewings, events, as needed.
 
 
 
 
 
 
 
 
 
 &bull;Work with employment services and provide community resources to assure that participants are linked with services such as employment, education, benefits, health, tutoring and/or mentoring as appropriate.
 
 
 
 
 
 
 
 
 
 &bull;Assist in developing successful program exit with producing an exit plan and identifying an exit destination.
 
 
 
 
 
 
 
 
 
 Program Functions
 
 
 
 
 
 
 
 
 
 &bull;Update information, track services (i.e., Housing Stability Plan creation/updates), and submit referrals.
 
 
 
 
 
 
 
 
 
 &bull;Coordinate with Placement Coordinators and Housing Navigation team to help families understand crisis housing length of stay and associated services. Inform and update families on their length of stay.
 
 
 
 
 
 
 
 
 
 &bull;Provide ongoing services status updates for families in crisis housing.
 
 
 
 
 
 
 
 
 
 &bull;Complete facility inspections for each assigned crisis housing site on a quarterly basis.
 
 
 
 
 
 
 
 
 
 &bull;Communicate crisis housing location barriers to FCHN Placement Coordinator(s).
 
 
 
 
 
 
 
 
 
 &bull;Crisis intervention, mediation, and management of families in crisis housing.
 
 
 
 
 
 
 
 
 
 &bull;Be knowledgeable and obtain community resources and refer participants as needed.
 
 
 
 
 
 
 
 
 
 &bull;Responsible for day-to-day contact with families.
 
 
 
 
 
 
 
 
 
 &bull;Connect families to Problem Solving case management as needed.
 
 
 
 
 
 
 
 
 
 &bull;Participation in Case Conference call; Family services stakeholder meetings; and FSC Operation Meetings.
 
 
 
 
 
 
 
 
 
 &bull;Maintain appropriate boundaries; and adhere to the agency&rsquo;s code of Ethics and Core Values.
 
 
 
 
 
 
 
 
 
 &bull;Represent the Agency in a professional manner at meetings and community events.
 
 
 
 
 
 
 
 
 
 &bull;Maintain files/records on client services in compliance with HIPAA &amp; CRF42 and other funding requirements for auditing purposes.
 
 
 
 
 
 
 
 
 
 &bull;Utilize computers and appropriate software (e.g., Microsoft: Word, Outlook, Excel, PowerPoint)
 
 
 
 
 
 
 
 
 
 and/ or specific systems applicable to position.
 
 
 
 
 
 
 
 
 
 &bull;Respond to calls and emails in a timely manner.
 
 
 
 
 
 
 
 
 
 &bull;Engage and educate landlords/property owners about Agency programs to foster housing opportunities for participants.
 
 
 
 
 
 
 
 
 
 &bull;Adhere to documentation standards set by the program and agency policies, ensuring compliance with HIPAA policies and practices.
 
 
 
 
 
 
 
 
 
 &bull;Track families&rsquo; length of stay in crisis housing and submit extension requests on behalf of families in crisis housing.
 
 
 
 
 
 
 
 
 
 &bull;Maintain accurate client data in the agency database, Homeless Management Information System (HMIS). Updating Case Manager Master Workbook daily.
 
 
 
 
 
 
 
 
 
 &bull;Ongoing HMIS &amp; Case Manager Portal entries entering case notes into HMIS within 24-hours using the DAP (Data, Assessment and Plan) format to document services provided, and to upload client documents.
 
 
 
 
 
 
 
 
 
 &bull;Enrolling clients into HMIS as they move into crisis housing in a timely manner.
 
 
 
 
 
 
 
 
 
 &bull;Exiting clients from HMIS as they move out crisis housing in a timely manner.
 
 
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 
 
 
 Skills, Experience, Education and Abilities:
 
 
 
 
 
 <ul>
 <li>
 
 
 
 
 Associate degree in social services
 
 
 
 
 </li>
 <li>
 
 
 
 
 2+ years&rsquo; experience working in social service field; case management and homeless program experience.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Experience using (HMIS) Homeless Management Information System a plus
 
 
 
 
 </li>
 <li>
 
 
 
 
 Working knowledge of Microsoft Word, Excel, and other database programs.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Knowledge of resource development, case management and documentation.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Ability to work with clients from diverse cultural, ethnic, and socio-economic backgrounds.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Ability to communicate effectively, both written and orally.
 
 
 
 
 
 </li>
 </ul>
 
 Ref: #231-Eng Tampa
</div>

Case Manager

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