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clinical education specialist

StemWave

<div><p><b>Clinical Education Specialist</b></p><p><b>
Department: </b>Clinical Education &amp; Training</p><p><b>
Reports To: </b>COO</p><p><b>
Employment Type: </b>Full-Time, Exempt</p><p><b>
Location: </b>On-Site (Corporate Office) with Travel Required</p><p><b>
Required Credential:</b> Doctor of Physical Therapy (DPT)</p><p><b>
Experience Required: </b>Minimum 3 Years Clinical Practice</p><p></p><p><b><br>
Position Summary</b></p><p>
We are seeking a highly motivated Doctor of Physical Therapy (DPT) to join our team as a full-time Clinical Education Specialist. This is a unique opportunity to transition from a traditional clinical setting into a dynamic role at the intersection of healthcare, education, and medical device innovation. The ideal candidate is a clinician-educator who thrives in front of audiences, communicates complex concepts clearly, and is passionate about improving patient outcomes through proper product application.</p><p></p><p><b><br>
About StemWave</b></p><p>
StemWave is a fast-growing medical device company based in Massachusetts, pioneering orthopedic shockwave technology in the U.S. Our technology is helping change the lives of practitioners and patients by advancing healing and expanding access to effective, non-invasive pain management solutions. Recognized among the fastest-growing privately held companies in 2023 and 2024, we are continuing to expand our team and capabilities to support rapid growth.</p><p></p><p><br>
People are at the center of our growth, and we are building a team of motivated, collaborative individuals who take pride in meaningful work and tangible results.</p><p></p><p><br>
We hold high standards and believe great performance thrives in an environment that is collaborative, energized, and genuinely enjoyable to be part of. This is a high-ownership culture where strong ideas are welcomed, teamwork matters, and each new hire plays a meaningful role in shaping the organization we are becoming.</p><p></p><p><b><br>
Core Responsibilities</b></p><p><i>
Product Training &amp; Education</i></p><ul><li>Design, coordinate, and lead group training sessions for customers, clinicians, and healthcare providers on proper product use, indications, and clinical application.</li><li>Conduct one-on-one in-office training sessions for individual practitioners who require personalized instruction or advanced technique development.</li><li>Lead escalation training sessions for customers who are interested in returning the device.</li><li>Continuously assess training effectiveness and adjust curriculum delivery based on participant feedback and clinical outcomes.</li></ul><p><i>
In-House Clinical Practice &amp; Research</i></p><ul><li>Operate and manage a small in-house clinic serving 10 to 20 patients, providing direct patient care using company products.</li><li>Collect, document, and analyze clinical data from patient interactions to identify trends, outcomes, and areas for product and protocol refinement.</li><li>Author and co-author white papers, clinical summaries, and case studies derived from in-house clinic data to support evidence-based claims and marketing materials.</li><li>Collaborate with internal teams to ensure clinic operations remain compliant with applicable regulations and professional standards.</li></ul><p><i>
Sales Support</i></p><ul><li>Participate in targeted sales calls alongside the sales team when clinical credibility and expert-level product knowledge are required to advance a prospect or address technical objections.</li><li>Serve as a trusted clinical voice in customer conversations, helping translate product features into meaningful clinical outcomes.</li><li>Support the sales team in developing clinician-focused talking points and objection-handling strategies.</li></ul><p><i>
Training Material Development</i></p><ul><li>Contribute clinical expertise to the creation, review, and ongoing improvement of training materials, including slide decks, video scripts, quick-reference guides, and assessment tools.</li><li>Ensure all training content is clinically accurate, up to date with current evidence, and aligned with best practices in physical therapy.</li><li>Work cross-functionally with marketing, product, and regulatory teams to develop compliant and compelling educational resources.</li></ul><p></p><p><b><br>
Qualifications</b></p><p><i>
Required</i></p><ul><li>Doctorate of Physical Therapy (DPT) from a CAPTE-accredited program.</li><li>Active and unrestricted physical therapy license in the state of Massachusetts.</li><li>Minimum of 3 years of clinical experience in an outpatient, sports medicine, orthopedic, or relevant rehabilitation setting.</li><li>Demonstrated experience or strong aptitude for public speaking, group instruction, or clinical training.</li><li>Strong written communication skills with the ability to translate clinical findings into professional documents.</li></ul><p><i>
Preferred</i></p><ul><li>Prior experience in medical device, healthcare industry, or clinical education roles.</li><li>Board certification (OCS, SCS, or other ABPTS specialty) is a plus.</li><li>Experience designing or delivering CE (continuing education) programs.</li><li>Familiarity with research methodology, IRB protocols, or white paper authorship.</li><li>Bilingual candidates are encouraged to apply.</li></ul><p></p><p><b><br>
Key Competencies</b></p><p><i>
Candidates will be evaluated against the following behavioral and professional competencies:</i></p><ul><li>
Clinical Competency</li><li>
Deep knowledge of musculoskeletal rehabilitation</li><li>
Exceptional verbal and written communication</li><li>
Evidence-based clinical reasoning</li><li>
Comfortable presenting to groups of all sizes</li><li>
Patient-centered care approach</li><li>
Self-directed with strong organizational skills</li><li>
Familiarity with physical therapy outcomes data</li><li>
Collaborative cross-functional team player</li><li>
Understanding of anatomy and biomechanics</li><li>
Adaptable to a fast-paced commercial environment</li></ul><p></p><p><i><br>
Travel Requirements</i></p><p>
This role requires periodic travel to customer sites, training locations, and industry events. Travel is estimated at 15 to 30 percent of the time depending on training schedules and seasonal demand. A valid driver's license and ability to travel by air are required.</p><p></p><p><i><br>
Physical Demands</i></p><p>
The position requires the ability to perform physical therapy techniques for demonstration purposes, stand and present for extended periods, and occasionally lift or manipulate therapy equipment. Reasonable accommodations may be made for individuals with disabilities.</p><p></p><p><i><br>
Why Join Us</i></p><p>
This is a rare opportunity for a clinician who is ready to extend their impact beyond the treatment room. You will shape how healthcare providers use our products, contribute to published clinical evidence, and play a meaningful role in a growing medical device company. We offer a competitive compensation package, benefits, and a collaborative environment that values clinical expertise at every level of the organization.</p></div>

Clinical Education Specialist

Beth Israel Lahey Health

Boston, MA &bull; Beth Israel Deaconess Medical Center &bull; Full-time &bull; Day
<br><div><p><b>When you join the growing BILH team, you're not just taking a job, you&rsquo;re making a difference in people&rsquo;s lives.</b></p>
<p></p>
<p>Clinical Pharmacy Specialist &ndash; Remote Patient Monitoring</p>
<p></p>
<p><b>Job Description:</b></p>
<p><b>
Job Summary: </b>The Clinical Pharmacy Specialist serves as a leader in clinical pharmacy practice in a specific clinical area, or various clinical areas, as determined by hospital needs. Specialists provide comprehensive clinical and distributive medication management services and will utilize their advanced clinical skills in the provision of evidenced-based, safe, and cost-effective drug therapy to achieve optimal medication therapy outcomes. They serve as a drug information and educational resource for the pharmacy staff, patients, residents/students, medical staff, nursing staff, and other healthcare professionals. The Clinical Pharmacy Specialist will participate in the development of clinical guidelines/protocols, new programs/services, and facilitate professional development activities in their area of expertise. This position will be working Monday to Friday, working the day shift.</p>
<p><b>
Essential Responsibilities:
</b></p><p></p><p>Practices pharmacy in accordance with laws, rules and regulation of the Massachusetts Board of Registration in Pharmacy, Department of Public Health, U.S. Food and Drug Administration, and Drug Enforcement Administration and in accordance with established departmental policies and procedures. Maintains credentials in accordance with the Massachusetts Board of Registration in Pharmacy.</p>
<p>
Monitors patients in a specific unit/specialty service, including collecting patient-specific data, interpreting drug-related laboratory data, performing relevant physical assessments, interviewing patients, and identifying patient goals of therapy.</p>
<p>
Takes part in the development, administration, and improvement of all ambulatory pharmacy programs and services. Independent development of drug use evaluations, ADR reporting, clinic development and management, and creation of business plans</p>
<p>
Under protocol, initiates, adjusts, monitors, and recommends changes in drug therapy based on information obtained through patient interviews, objective monitoring parameters, physical assessments as related to drug monitoring and adverse effect management, review of medication profiles and the patient medical records.</p>
<p>
Documents clinical interventions in the electronic health record in a timely and professional manner.</p>
<p>
Coordinates and interprets laboratory monitoring of drug therapy, including serum drug levels, electrolytes, and other approved drug-related laboratory testing.</p>
<p>
Provides patient monitoring for the purpose of evaluating and optimizing patient outcomes, drug utilization and patient compliance, detecting and/or minimizing ADR's, eliminating unnecessary drug use and duplication.</p>
<p>
Coordinates continuing education activities for medical and nursing staff; orients new employees on pharmacy practices and procedures. Includes submissions to the pharmacy newsletters, participating in journal clubs, and providing in-services to professional staff.</p>
<p>
Precepts PGY1 and PGY2 pharmacy residents, pharmacy students, and contributes to staff development in area of specialty practice. Works collaboratively with other clinical pharmacy specialists to develop the pharmacy skills of pharmacy staff members by teaching and exemplifying those skills to the team members.</p>
<p><b>
Required Qualifications:</b></p>
<p>
Bachelor's degree in Pharmacy required. Doctoral degree in Pharmacy preferred.</p>
<p>
Registration Massachusetts Pharmacist required.</p>
<p>
1-3 years related work experience required.</p>
<p>
Completion of PGY1 accredited pharmacy residency or 3+ years of Clinical Pharmacy experience in hospital setting.</p>
<p>
Must obtain one or more certification (Certified Specialty Pharmacist (CSP), Board Certification in Pharmacotherapy (BCPS), Ambulatory Care Pharmacy (BCACP)), within 18 months of hire.</p>
<p>
Understanding of insurance and adjudication processes.</p>
<p>
Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.</p>
<p><b>
Preferred Qualifications:</b></p>
<p>
Pharmacy residency PGY2 specialty experience/fellowship or equivalent experience or 5+ years of clinical pharmacy experience.</p>
<p>
Knowledge of complex/chronic diseases states and therapies used within specialty pharmacy such as but not limited to: Primary Care, Oncology, Transplant, Infectious Disease (including HIV), Multiple Sclerosis, Rheumatoid Arthritis, Gastroenterology, Hepatology, Dermatology, Cardiology, Pulmonary, Allergy and/or various inflammatory conditions preferred.</p>
<p><b>
Competencies:</b></p>
<p>
Decision Making: Ability to make decisions that are guided by precedents, policies and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area.</p>
<p>
Problem Solving: Ability to address problems that are highly varied, complex and often non-recurring, requiring staff input, innovative, creative, and Lean diagnostic techniques to resolve issues.</p>
<p>
Independence of Action: Ability to set goals and determines how to accomplish defined results with some guidelines. Manager/Director provides broad guidance and overall direction.</p>
<p><b>
Written Communications: </b>Ability to summarize and communicate in English moderately complex information in varied written formats to internal and external customers.</p>
<p><b>
Oral Communications: </b>Ability to comprehend and communicate complex verbal information in English to medical center staff, patients, families and external customers.</p>
<p><b>
Knowledge: </b>Ability to demonstrate in-depth knowledge of concepts, practices and policies with the ability to use them in complex varied situations.</p>
<p><b>
Team Work: </b>Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments.</p>
<p><b>
Customer Service: </b>Ability to provide a high level of customer service and staff training to meet customer service standards and expectations for the assigned unit(s). Resolves service issues in the assigned unit(s) in a timely and respectful manner.</p>
<p><b>
Age based Competencies:</b><br>
Employees in this job must be competent to provide patient care to the following age groups: Neonatal:Birth to 6 months, Youth: 6 months to 16 years, Young adult: 16-30 years, Middle Age: 30 &ndash; 60 years, Elderly: 60 -.<br>
<b>Physical Nature of the Job:</b><br>
Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move through out the hospital campus</p><br>
<p></p>
<p></p>
<p><b>Pay Range:
</b></p><p>$127,987.00 USD &ndash; $162,318.00 USD</p>
<p>
The pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law.</p>
<p></p>
<h2 class="jobSectionHeader"><b>As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.</b></h2>
<p></p>
<h2 class="jobSectionHeader"><b>More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.</b></h2>
<p></p>
<h2 class="jobSectionHeader"><b>Equal Opportunity Employer/Veterans/Disabled</b></h2></div><p></p>
<br><div><h3 class="jobSectionHeader"><b>Job details</b></h3>
<ul><li><div><b>Employment:</b> Full-time</div></li>
<li><div><b>Hours/Week:</b> 40</div></li>
<li><div><b>Shift:</b> Day</div></li>
<li><div><b>Category:</b> Pharmacy</div></li>
<li><div><b>Pay Range:</b> $127,987.00 USD - $162,318.00 USD</div></li>
<li><div><b>FLSA:</b> Exempt</div></li>
<li><div><b>Req ID:</b> JR94055</div></li></ul></div>

Clinical Pharmacy Specialist – Remote Patient Monitoring

Boston Medical Center

<div><div><div><h3 class="jobSectionHeader"><b>Engagement Specialist</b></h3>
 <div></div><div><div><ul><li>48238
</li> </ul></div><div></div><div><ul><li>1 Boston Medical Center Place, Boston, Massachusetts
</li> </ul></div><div></div><div><ul><li>Part time</li></ul></div></div><div></div><div><div><b><br>
</b></div>
</div><div><p><b>POSITION SUMMARY </b><b>:</b></p><p></p><p>
The MVPP Engagement Specialist will play a crucial role in engaging identified multi-visit patients within BMC&rsquo;s Emergency Department. This role will bring skills in patient engagement to build positive relationships, identify goals, and execute plans with the MVPP patient population. The Engagement Specialist should have a passion for working with patients affected by chronic homelessness, substance use disorders, and severe and persistent mental illness. This role requires practicing non-judgmental patient centered care and cultural humility in order to engage an impacted patient population who is often marginalized within the healthcare system.
</p><p></p><p>As part of the Population Health Department&rsquo;s Multi Visit Patient Program, this role will report to the Senior Manager of Behavioral Health, Population Health and work closely with the MVPP Clinical Manager. Work will be completed within the Emergency Department setting and require close collaboration with ED staff. This is a part time position with flexibility in days of the week worked depending on department schedule, which may include non-traditional hours (overnight/second shift).</p><p></p><p><b>
Position: </b>Multi Visit Patient Program (MVPP) Engagement Specialist</p><p><b>
Department: </b>Population Health</p><p><b>
Schedule: </b>Part Time (Evening)</p><p></p><p><b>
ESSENTIAL RESPONSIBILITIES / DUTIES:</b></p><ul>
<li><p>
Engage MVPP patients being seen in the BMC ED utilizing tracking/reporting tools within EPIC as well as rounding in the ED and waiting room</p></li>
<li><p>
Build rapport, trust and positive relationships with MVPP patients through collaborative and patient-centered approaches</p></li>
<li><p>
Utilizing approaches such as motivational interviewing and coaching, engage patients in identifying unmet needs and care goals</p></li>
<li><p>
Execute care management goals identified by patient and MVPP team such as getting ROIs signed, shelter referrals, housing paperwork, that can be accomplished during overnight hours</p></li>
<li><p>
Complete timely and through documentation of all patient encounters using template notes within EPIC</p></li>
<li><p>
Write thorough &ldquo;end of shift reports&rdquo; about patient encounters for MVPP Clinical Manager and MVPP interns</p></li>
<li><p>
Coordinate with ED staff including providers, nurses, and social workers to support MVPP patients, advocating for unique needs of multi-visit patient population when indicated</p></li>
<li><p>
Escalate concerns regarding unmet patient population needs and ED workflows to MVPP Clinical Manager and Senior Manager of Behavioral Health, Population Health.</p></li>
<li><p>
Act as a representative for the Multi Visit Patient Program during shifts in the ED</p></li>
<li><p>
Comply with all data entry, data integrity, and data tracking requirements for BMC</p></li>
<li><p>
Must adhere to all of BMC&rsquo;s RESPECT behavioral standards.</p></li>
</ul><p></p><p><b>
(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required)</b></p><p></p><p><b>
JOB REQUIREMENTS</b></p><p></p><p><b>
EDUCATION:</b></p><ul>
<li><p>
HS Diploma (or equivalent) required.
</p></li><li><p>Associate or bachelor&rsquo;s Degree in social work, psychology or related human services field is highly preferred.</p></li>
</ul><p></p><p><b>
CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED</b>:</p><ul><li><p>
License in relevant behavioral health discipline preferred but not required, such as CHW, CARC, LADC, etc.</p></li></ul><p></p><p><b>
EXPERIENCE:</b></p><ul>
<li><p>
At least two years of experience working in social services or healthcare setting preferred.</p></li>
<li><p>
Personal lived experience with addiction, mental illness, and/or homelessness is valued in this program, but not required.</p></li>
<li><p>
Prior experience working with individuals experiencing chronic homelessness preferred</p></li>
<li><p>
Prior experience working with individuals impacted by substance use disorders and/or severe and persistent mental illness preferred</p></li>
<li><p>
Prior experience working in emergency services setting preferred</p></li>
</ul><p></p><p><b>
KNOWLEDGE AND SKILLS:</b></p><ul>
<li><p>
Knowledge of community resources and healthcare systems commonly used by the patient population. Preference for individual with knowledge of Boston area resources specifically.</p></li>
<li><p>
Basic knowledge of common mental health diagnoses and skills/passion to engage individuals with untreated and/or symptomatic chronic mental illness</p></li>
<li><p>
Basic knowledge of substance use disorders and skills/passion to utilize a person centered and harm reduction focused approach</p></li>
<li><p>
Knowledge of homeless services and passion for serving individuals who are unhoused through a non-stigmatizing, patient-centered approach.</p></li>
<li><p>
Understanding of the social determinants of health impacting this patient population and importance in addressing them (housing, food insecurity, transportation, etc.).</p></li>
<li><p>
Ability to practice cultural humility and desire to work with diverse, multi-cultural and multi-lingual populations and colleagues</p></li>
<li><p>
Strong interpersonal skills and ability to communicate in a courteous, pleasant and professional manner with healthcare providers, patients and families, general public, staff members, external agencies, and other organizational leaders.</p></li>
<li><p>
Ability to work independently and to make decisions based on established policies and procedures.</p></li>
<li><p>
Proficient oral and written English communication skills.</p></li>
<li><p>
Bi-lingual and/or bi-cultural candidates preferred</p></li>
<li><p>
Intermediate Microsoft Office suite experience (i.e. MS Word, Excel, Access, Outlook)</p></li>
<li><p>
Experience using an electronic health record preferred</p></li>
</ul><p></p><p><b>
Compensation Range:</b></p>
$0.00- $0.00<p>
This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being.</p><p><b>
NOTE</b>: This range is based on Boston-area data, and is subject to modification based on geographic location.</p><p></p><p>
Equal Opportunity Employer/Disabled/Veterans</p><p>
According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or &ldquo;apps&rdquo; job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.</p></div></div></div></div>

Engagement Specialist

Clearway Health

<div><p><b>Welcome to Clearway Health</b> - At Clearway Health, we&rsquo;ve been recognized as a Great Place to Work&reg; for three years in a row&mdash;and we&rsquo;re just getting started. We&rsquo;re redefining specialty pharmacy by improving access to care, delivering personalized support, and helping patients navigate complex medication needs. Our award-winning culture is built on empowering our people to grow, contribute, and make a difference every day. If you&rsquo;re driven to create meaningful change and thrive in a collaborative, purpose-driven environment, you&rsquo;ll fit right in. If you&rsquo;re looking for a role where you can truly make an impact, keep reading below!</p><br>
<p></p>
<p><b>
Position Summary:</b></p>
<p>
The Implementation Specialist at Clearway Health will work with new partnership hospitals to integrate and launch new pharmacy services. The Implementation Specialist is deployed to the client at the onset of the partnership and is responsible for providing hands on, in person, integrated care for patients with high medication cost. You'll be responsible for delivering safe and efficient specialty services while training the incoming new team members including Pharmacy Technicians and Pharmacy Liaisons. When not integrated at a new hospital partnership, you will be assigned work from an existing liaison that requires additional support, or other special projects in support of company or departmental initiatives.</p><p></p><p><i><br>
This position requires extensive </i><i>air and/or auto travel to and from the client sites (domestic only). The Implementation Specialist is expected to travel from several weeks to up to one year for each client site. Frequency and mode of travel will depend on the distance from the individual&rsquo;s remote home base to the client&rsquo;s site. The Implementation Specialist is a full-time travelling position; the qualified candidate must be willing to travel, which will include overnight and extended stays at a client's location. Estimated durations of travel will be 3-4 months per project.</i></p><p></p><p><b><br>
E</b><b>ssential</b><b> Responsibilities / Duties:</b></p>
<p>
Implementation Specialists are responsible for the filing and renewing of any primary state pharmacy technician license registration. The Implementation Specialist is required to have a valid driver&rsquo;s license with current auto insurance. Clearway will reimburse any state pharmacy technician license registration fees (besides their home state) and travel expenses.</p>
<p><b>
Implementation &amp; Change Management:</b></p>
<ul>
<li>Provide hands-on expertise, resources, and knowledge to new hospital sites as part of a new client partnership agreement</li>
</ul><ul><li>Own in partnership with our People &amp; Culture team the on-boarding experience and client satisfaction of new hires</li>
</ul><ul><li>Build, develop and/or maintaining on-site provider and pharmacy relationships by providing exceptional pharmacy care to patients</li>
</ul><ul><li>Develops relationships with local insurances, drug representatives, and external care providers to create a holistic care model for every patient</li>
</ul><ul><li>Owning of identification and address of Clinic and/or Pharmacy workflow inefficiencies: Identify key barriers, create workflow maps, propose new ideas, gain agreement from staff, and execute changes to promote workflow efficiencies (PA workflows, pharmacy workflows, escalation protocols, communication methods, patient flows)</li>
</ul><ul><li>Integrating specific and centralized processes for safe and efficient fulfillment of specialty pharmacy services at client sites; including training materials and education</li>
</ul><ul><li>Refinement of workflows and processes post launch to deliver Clearway Health experience to patients</li>
</ul><ul><li>Training of on-site client staff liaisons to ensure local model is consistent with every site and ensure all liaisons meet competency requirements</li>
</ul>
<p><b>Provider Relations</b> &ndash;The Implementation Specialist is responsible for making initial contact with the clinical team. This includes but not limited to:</p>
<ul>
<li>Attending a provider or all staff meetings.</li>
</ul><ul><li>Shadow a member of each group (pharmacy staff, front desk, MA, RN, and MD) to evaluate the efficiency and flow of the program&rsquo;s current state.</li>
</ul><ul><li>Identify clinic sponsors to obtain feedback/gaps with past, present, and future workflows. The purpose is to mimic what is working and provide solutions to improve and expand patient care models.</li>
</ul><ul><li>Train and Shadow new Pharmacy Technician Liaisons and Pharmacists in all duties, roles, and responsibilities</li>
</ul><ul><li>Track and report status to management along with any issues: escalate to leadership any risks and barriers to success including identifying and managing individual staff presenting challenges with adopting new protocols</li>
</ul><ul><li>As a member of the clinical team, work seamlessly alongside hospital clinicians to serve patients both face-to-face and over the phone.</li>
</ul><ul><li>Communicate with Specialty Pharmacy Management, Medical Directors, and Practice Managers to provide support for new and ongoing hospital initiatives</li>
</ul><ul><li>Monitor staff to ensure that all required documentation is properly completed for billing purposes to include electronic orders and paperwork related to medications ordered</li>
</ul><ul><li>Utilize drug pricing provided by pharmacy and reconcile reimbursement to make sure it is within range</li>
</ul><ul><li>Communicate directly with patients to assist them in the awareness of their medications</li>
</ul><ul><li>Achieve operational objectives by inputting data, performing adjudication on test claims and preparing action plans for follow- up</li>
</ul>
<p><b>Patient Relationship Development and Client Performance</b><br>
&ndash; Responsible for managing and growing patient base by recruitment and retention of specialty pharmacy services</p>
<ul>
<li>Patient enrollment functions, including following up on provided leads for new business in clinic, and generating leads through provider relationships or direct customer service engagements</li>
</ul><ul><li>Retention of patients through excellent service</li>
</ul><ul><li>Navigation of patient EMR (electronic medical record) to effectively answer questions and/or provide documentation as needed for prior authorizations</li>
</ul><ul><li>Resolve patient care issues and situational awareness around when to involve managers and/ or clinicians</li></ul><br>
<p></p>
<p><b>
Certificates, Licenses, or Registrations</b>:</p><br>
<ul>
<li>Must be registered and in good standing with any State Board of Pharmacy.</li>
</ul><ul><li>Implementation Specialist must have current active National Certification verified by PTCB.</li>
</ul><ul><li>Must have a valid driver's license with current auto insurance.</li></ul><br>
<p></p>
<p><b>
Experience:</b></p>
<ul>
<li>3+ years of pharmacy experience required.</li>
</ul><ul><li>Experience developing and documenting specialty pharmacy workflows, SOPs, and training materials to support new program launches and operational consistency, preferred.</li>
</ul><ul><li>Familiarity with specialty pharmacy operations and compliance standards (e.g., payer requirements, Prior Authorization processes, and accreditation standards such as URAC or ACHC) preferred.</li>
</ul><ul><li>Experience managing implementation timelines, milestones, and issue resolution to ensure projects launch on schedule and meet operational and client expectations.</li>
</ul><ul><li>Pharmacy leadership experience preferred</li></ul><br>
<p></p>
<p><b>
Knowledge &amp; Skills:</b></p>
<ul>
<li>Excellent English oral and written communication skills required; as well as ability to communicate professionally over the phone.</li>
</ul><ul><li>Excellent interpersonal skills to relate to hospital healthcare personnel working cooperatively and collaboratively to resolve situations and problems, as well as effectively communicating and displaying leadership within and outside of the department.</li>
</ul><ul><li>Cultural sensitivity, understanding, and comfort with a wide range of social, racial, and ethnic populations.</li>
</ul><ul><li>Must practice discretion and confidentiality as position deals with highly sensitive and private data.</li>
</ul><ul><li>Ability to understand, explain, and actively promote the hospital&rsquo;s objectives through direct coordination and commitment to the program&rsquo;s goals.</li>
</ul><ul><li>Demonstrates a desire and capacity to expand expertise, develop new skills, and grow professionally.</li>
</ul><ul><li>Highly proficient in Microsoft Office, particularly Excel, Word, and Outlook. Ability to quickly learn other relevant applications that support management of patient care and assigned responsibilities; and ability to extract necessary information.</li>
</ul><ul><li>Other professional skills and qualities: organized, strong attention to detail, ability to self-direct through multitasking and prioritizing, dependable, empathetic, focused on quality service, goal oriented.</li>
</ul><ul><li>Capacity to work independently by managing workload and meeting established goals in a fast-paced environment</li>
</ul><ul><li>Knowledge of transplant, hepatitis C, infectious diseases (including HIV), oncology and/or other specialty medication therapies preferred.</li>
</ul><ul><li>Bilingual or multi-lingual skills (beyond that of English) appropriate to the patient population served is a plus.</li>
</ul><ul><li>Experience with submission of prior authorization requests to third party payors</li>
</ul><ul><li>Familiarity with 340B drug program and ACO hospital models</li>
</ul><ul><li>Knowledge of QS1/NRx, EPIC, Salesforce, CoverMyMeds</li></ul><br>
<p></p>
<p><b>
Special Working Conditions (</b><b>On-call, Travel, Shift, Coverage</b><b>):</b></p>
<ul>
<li>Clearway Health Specialty Pharmacies, serving patients in hospitals, health systems, and communities, may require employees at client sites to work on company-recognized holidays.</li>
</ul><ul><li>Must be willing to travel up to 80%.</li></ul><br>
<p></p>
<p><i>
This information is being provided to promote pay transparency and equal employment opportunities at Clearway Health. The current annual compensation range for this position is $70,000 - $85,000. T</i><i>he actual rate within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors.</i></p><p></p><p><i><br>
The above statements in this job description are intended to depict the general nature and level of work assigned to the </i><i>employee</i><i>(s) in this job. The above is not intended to </i><i>represent</i><i> an exhaustive list of accountable duties and responsibilities </i><i>required</i><i>. External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.</i></p></div><p></p>

Pharmacy Implementation Specialist

Dana-Farber Cancer Institute

<div><div><div><div>Job Ref:</div><div>
JR-3032</div></div><br>
<div><div>Location:</div><div>
450 Brookline Ave, BOSTON, MA 02215</div><br>
</div>
<div><div>Category:</div><div>
Administration Support/Customer Service</div></div><br>
<div><div>Employment Type:</div><div>
Full time</div></div><br>
<div><div>Work Location:</div><div>
Hybrid: 2-3 days onsite/week</div></div><br>
<div></div><div><div>Salary/Pay Rate:</div><div>
$56,310.00 - $69,930.00 per year</div>
</div></div><p><b>Overview</b></p>
<p></p><div><div>Under moderate supervision, the Administrative Specialist II provides administrative support to staff, faculty member(s), or department(s) in their clinical, academic, research and leadership roles in support of the Dana Farber Cancer Institute&rsquo;s mission. The Administrative Specialist II uses various office software to produce reports, spreadsheet, presentations, or other documents as needed. The Administrative Specialist II may be required to interface with senior management, cross-organizations, internal and external customers. For all of these, the work still required the application of well-established techniques, procedures, or standards.<p>
Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.</p><div><b><br>
Primary Duties and Responsibilities:</b></div><div><div><div><div><div><div><div><div><div><p>
Under moderate supervision, will perform the following:<br>
1. Provide administrative support for Directors, department managers, clinicians, and/or faculty.<br>
2. Perform administrative duties that may include, but not limited to, answering phones, maintaining office supplies, incoming and outgoing mail management, managing resource calendars, and submitting work orders for maintenance issues.<br>
3. Manage meeting planning and schedules for individuals and teams within assigned department group.<br>
4. May liaise between patient and clinical staff to provide scheduling support.<br>
5. Draft communications for members of the department or individuals that the position is supporting for review.<br>
6. May be responsible for data entry.<br>
7. Provide email and phone communication with internal and external teams or collaborators.<br>
8. May serve as onsite representative for external groups, visitors, or collaborators.<br>
9. Prepare general correspondence, letters of recommendation, Excel spreadsheets, presentation preparation and editing.<br>
10. Financial responsibilities including P-Card charge review and reconciliation, expense report processing, vendor payments, invoice creation or general office supply ordering.<br>
11. Coordinate travel arrangements as required/needed by department staff.<br>
12. Expected to identify and escalate areas of need regarding workflows to supervisors.<br>
13. May participate in training and onboarding new staff.<br>
14. Maintain high level of professionalism, discretion, and confidentiality regarding a variety of highly sensitive topics.<br>
15. Other duties as assigned.</p><p><b>
Knowledge, Skills and Abilities:</b></p><ul><li>Strong written and oral communication skills.</li><li>Proficient knowledge of computer applications including Microsoft Office Suite, Google Suite, Zoom, and Adobe.</li><li>Exceptional customer service skills and the ability to interact professionally with peers, leadership, and external contacts.</li><li>Must possess the ability to problem solve with minimal guidance, maintain confidentiality, and pay attention to detail.</li><li>Excellent ability to organize, multi-task, prioritize, and follow-through.</li></ul><p><b>
Minimum Job Qualifications:</b></p><p>
Minimum Education:<br>
High school diploma required. Bachelor&rsquo;s degree preferred.<br>
<br>
Minimum Experience:<br>
3 years of relevant experience.</p><p><b>
Supervisory Responsibilities:</b></p><p>
None</p><p><b>
Patient Contact:</b></p><p>
Yes, may have patient contact</p></div></div></div></div></div></div></div></div></div><p>
At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to .</p><p>
Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.
</p><h3 class="jobSectionHeader"><b>EEO Poster</b></h3>
.<p>
Pay Transparency Statement</p><p>
The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate&rsquo;s relevant experience, skills and qualifications.</p><p>
For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).</p>
$56,310.00 - $69,930.00</div></div></div><p></p>

Administrative Specialist - BMT and Leukemia

One Medical

<div><div><div><p><b>About Us</b></p>
</div>
<div><p>One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years.</p>
<p>
In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive.</p>
</div></div><p><b>
The Opportunity</b></p>
<p>
As a Float Phlebotomist/Front Desk Assistant at One Medical (internally called Lab Services Specialist/ Member Support Specialist) at one of our offices, you'll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture as well as other clinical support services. You will be an ambassador for patients, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for our patients, as well as provide any other support as requested by the Practice Coordinators, Operations Manager, or providers. Our Flex Lab Services Specialist/Member Support Specialist support multiple offices in a Market.</p>
<p>
You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You combine excellent specimen collection technique with tactful interpersonal skills during every interaction with your patients, at both the front desk and in the lab. You have a strong grasp of verbal and written communication. You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates. You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity. You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect.</p><br>
<p></p>
<p><b>
What you'll likely work on:</b></p>
<ul>
<li>Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions, both clinical and administrative, and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary</li>
<li>Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics, depending on the office location</li>
<li>Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs</li>
<li>Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization</li>
<li>Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting</li>
<li>All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc.</li>
<li>Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc.</li>
<li>Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization</li>
<li>Master our technology suite including, but not limited to Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, in order to interact with team members and complete daily work</li></ul><br>
<p></p>
<p>
These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management.</p><br>
<p></p>
<p><b>
What you'll need:</b></p>
<ul>
<li>At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment</li>
<li>Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions</li>
<li>Strong written and verbal communication skills</li>
<li>Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously</li>
<li>Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus)</li>
<li>A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care</li>
<li>A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or task</li>
</ul>
<p>One Medical is committed to fair and equitable compensation practices.</p>
<p>
The range for this role is $25.75 to $27.75 per hour based on a standard full-time schedule. Total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location. The total compensation package for this position may also include benefits. For more information, visit https://www.onemedical.com/careers/</p>
<p>
This is a full time role (40 hrs/week) with 8 hr shifts generally taking place Mon-Fri between 7:30a-6:30p based in office supporting South End, 50 Staniford, FiDi at 53 State, Copley Square, Seaport and Fenway offices in Boston, MA.<b> </b>Float Lab Services Specialists/Member Support Specialists lend support to multiple One Medical locations in a market. Locations and schedule are subject to change.</p><div><p><b>
One Medical offers a robust benefits package designed to aid your health and wellness. All regular team members working 24+ hours per week and their dependents are eligible for benefits starting on the team member's date of hire:</b></p>
<p>
Taking care of you today</p>
<ul>
<li>Paid sabbatical for every five years of service</li>
<li>Free One Medical memberships for yourself, your friends and family</li>
<li>Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues</li>
<li>Competitive Medical, Dental and Vision plans</li>
<li>Pre-Tax commuter benefits</li>
<li>PTO cash outs - Option to cash out up to 40 accrued hours per year</li>
</ul>
<p>Protecting your future for you and your family</p>
<ul>
<li>401K match</li>
<li>Credit towards emergency childcare</li>
<li>Company paid maternity and paternity leave</li>
<li>Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance</li>
<li>Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance</li>
</ul>
<p><b>In addition to the comprehensive benefits package outlined above, practicing clinicians also receive</b></p>
<ul>
<li>Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100%.</li>
<li>UpToDate Subscription - An evidence-based clinical research tool</li>
<li>Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education</li>
<li>Rounds - Providers end patient care one hour early each week to participate in this shared learning experience</li>
<li>Discounted rate to attend One Medical's Annual REAL primary care conference</li>
</ul>
<p></p><p>One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.<br>
<br>
One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster and Right to Work Poster for additional information.</p></div></div><p></p>

Phlebotomist / Front Desk (Float)

<div><div><div><div>Job Ref:</div><div>
JR-2963</div></div><br>
<div><div>Location:</div><div>
450 Brookline Ave, BOSTON, MA 02215</div><br>
</div>
<div><div>Category:</div><div>
Administration Support/Customer Service</div></div><br>
<div><div>Employment Type:</div><div>
Full time</div></div><br>
<div><div>Work Location:</div><div>
Hybrid: 2-3 days onsite/week</div></div><br>
<div></div><div><div>Salary/Pay Rate:</div><div>
$50,070.00 - $60,730.00 per year</div>
</div></div><p><b>Overview</b></p>
<p></p><div><div>Under close supervision, the Administrative Specialist I provides administrative support to staff, faculty member(s), or department(s) in their clinical, academic, research and leadership roles in support of the Dana Farber Cancer Institute&rsquo;s mission. The Administrative Specialist I uses various office software to produce reports, spreadsheet, presentations, or other documents as needed. The Administrative Specialist I may be required to interface with senior management, cross-organizations, internal and external customers. For all of these, the work still required the application of well-established techniques, procedures, or standards.<p>
Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.</p><p><br>
Under close supervision, will perform the following:</p><ul><li>
Provide administrative support for the department, clinicians, and/or faculty.</li><li>
Perform administrative duties that may include, but not limited to, answering phones, maintaining office supplies, incoming and outgoing mail management, managing resource calendars, and submitting work orders for maintenance issues.</li><li>
Manage meeting planning and schedules for individuals and teams within assigned department group.</li><li>
May liaise between patient and clinical staff to provide scheduling support.</li><li>
Draft communications for members of the department or individuals that the position is supporting for review.</li><li>
May be responsible for data entry.</li><li>
Provide email and phone communication with internal and external teams or collaborators.</li><li>
May serve as onsite representative for external groups, visitors, or collaborators.</li><li>
Prepare general correspondence, letters of recommendation, Excel spreadsheets, presentation preparation and editing.</li><li>
Financial responsibilities including P-Card charge review and reconciliation, expense report processing, vendor payments, invoice creation or general office supply ordering.</li><li>
Coordinate travel arrangements as required/needed by department staff.</li><li>
Maintain high level of professionalism, discretion, and confidentiality regarding a variety of highly sensitive topics.</li><li>
Other duties as assigned.</li></ul><p><b>
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
</b></p><ul><li>Good written and oral communication skills.</li><li>
Basic knowledge of computer applications including Microsoft Office Suite, Google Suite, Zoom, and Adobe.</li><li>
Exceptional customer service skills and the ability to interact professionally with peers, leadership, and external contacts.</li><li>
Must possess the ability to identify and work to resolve problems, maintain confidentiality, and pay attention to detail.</li><li>
Ability to organize, multi-task, prioritize, and follow-through.</li></ul><p><b>
MINIMUM JOB QUALIFICATIONS:
</b></p><ul><li>High school diploma required. Bachelor&rsquo;s degree preferred.</li><li>
1 year of relevant experience.</li></ul><p>
License/Certification/Registration: N/A</p><p><b>
SUPERVISORY RESPONSIBILITIES:</b> No</p><p><b>
PATIENT CONTACT: </b>Yes, may have patient contact.</p><p>
At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to .</p><p>
Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.
</p><h3 class="jobSectionHeader"><b>EEO Poster</b></h3>
.<p>
Pay Transparency Statement</p><p>
The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate&rsquo;s relevant experience, skills and qualifications.</p><p>
For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).</p>
$50,070.00 - $60,730.00</div></div></div><p></p>

Administrative Specialist - Breast Oncology

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