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BusRight

<div>BusRight is on a mission to modernize student transportation, and we&rsquo;re hiring a Learning Specialist to help us lead the way.
We&rsquo;re looking for an exceptional Learning Specialist to help lead our customer onboarding and everboarding training modules with precision, grace, and a strong focus on hospitality for our users. In this role, you&rsquo;ll be one of the first faces users see as they navigate new technology in our platform. At BusRight, we care deeply about our users&rsquo; experiences. You should be comfortable working with a wide variety of people, helping to build systems, working in ambiguity, and consistently refining processes for success. Your mission will be to ensure that users walk away capable and confident in their use of BusRight, and trusting of the BusRight brand.
Your primary focus will be to deliver onboarding training modules to new customers using content created by our internal team and to manage customers as they move through the onboarding process. You will also deliver some of this same content in-person during on-site visits to customers across the United States and help refine and improve the training materials you use.
Responsibilities:
Training Delivery and Follow Up<ul><li>
Deliver live virtual onboarding sessions for new and existing customers (school transportation teams, administrators, bus drivers, and tech users).</li><li>
Tailor your delivery based on audience skill levels, goals, and feedback.</li><li>
Serve as the main point of contact for onboarding-related questions during the training period.</li><li>
Own design and execution of all post-training follow-up communication.</li><li>
When needed, travel onsite with clients to deliver in person training. Travel time may be up to 35% of work days per month.</li></ul>
Managing Customer Onboarding<ul><li>
Manage customers to help them move them through the onboarding process by setting training times, following up on meetings, and checking in regularly with customers.</li><li>
Help ensure that customers are moving smoothly through the onboarding process and ensure that no customers are left behind.</li></ul>
Training Effectiveness &amp; Insights<ul><li>
Monitor learner engagement and outcomes to continuously refine training approaches.</li><li>
Partner with the Program Manager and Customer Success Manager teams to ensure smooth handoffs post-onboarding stage.</li><li>
Create systems for customer knowledge retention to maintain a high level of trust with customers and create excellent experiences.</li><li>
Develop a scope and sequence of skills that users need to use our core functions and additional features.</li></ul>
Collaboration &amp; Growth<ul><li>
Collaborate with the Program Manager - Implementation, Education, and Professional Services and Customer Success Manager team to evolve training content.</li><li>
Track training impact across accounts and help identify patterns or gaps in onboarding.</li><li>
Over time, grow into a leadership role shaping training strategy, tools, and onboarding.</li></ul> 

Requirements 
You&rsquo;re a great fit if you:<ul><li>
Have 2+ years in a customer-facing training, onboarding, implementation, or PK-12 teaching role</li><li>
Have experience running virtual trainings, live demos, or classrooms with professionalism and clarity</li><li>
Can think on your feet: you can adapt your teaching style to the needs of customers and handle situations</li><li>
Possess exceptional communication skills: you can make complex ideas easy to understand</li><li>
Are highly organized and comfortable juggling multiple accounts and running many sessions per day</li><li>
Exhibit a curious mindset: you&rsquo;re eager to test, measure, and improve what&rsquo;s not working</li><li>
Are extremely empathy-driven: you meet learners where they are and guide them forward</li><li>
Embodies the down-to-earth nature of our industry, is deeply passionate about education, and thrives in a collaborative, mission-driven environment. Embody our values</li></ul> 
Bonus points for:<ul><li>
Experience building differentiated education systems for learners across a variety of levels</li><li>
Can demonstrate a history of successful outcomes for learners in a program you designed</li><li>
A sense of humor - this work can and should be really fun</li></ul> 

Benefits 
 
Why BusRight<ul><li>
Work on technology that directly impacts student safety and the communities schools serve</li><li>
Join a mission-driven team building the future of school transportation</li><li>
Flexibility of remote work with a culture built on trust, relationships, and collaboration</li><li>
Competitive compensation, equity, and benefits</li></ul></div>

Learning Specialist

<div>
 BusRight is on a mission to modernize student transportation, and we're hiring a Learning Specialist to help us lead the way.
 
 
 We're looking for an exceptional Learning Specialist to help lead our customer onboarding and everboarding training modules with precision, grace, and a strong focus on hospitality for our users. In this role, you'll be one of the first faces users see as they navigate new technology in our platform. At BusRight, we care deeply about our users' experiences. You should be comfortable working with a wide variety of people, helping to build systems, working in ambiguity, and consistently refining processes for success. Your mission will be to ensure that users walk away capable and confident in their use of BusRight, and trusting of the BusRight brand.
 
 
 Your primary focus will be to deliver onboarding training modules to new customers using content created by our internal team and to manage customers as they move through the onboarding process. You will also deliver some of this same content in-person during on-site visits to customers across the United States and help refine and improve the training materials you use.
 
 
 
 Responsibilities:
 
 
 
 
 Training Delivery and Follow Up
 
 
 
 <ul>
 <li>
 Deliver live virtual onboarding sessions for new and existing customers (school transportation teams, administrators, bus drivers, and tech users)
 </li>
 <li>
 Tailor your delivery based on audience skill levels, goals, and feedback
 </li>
 <li>
 Serve as the main point of contact for onboarding-related questions during the training period
 </li>
 <li>
 Own design and execution of all post-training follow-up communication
 </li>
 <li>
 When needed, travel onsite with clients to deliver in person training. Travel time may be up to 35% of work days per month.
 
 
 </li>
 </ul>
 
 Managing Customer Onboarding
 
 
 
 <ul>
 <li>
 Manage customers to help them move them through the onboarding process by setting training times, following up on meetings, and checking in regularly with customers.
 </li>
 <li>
 Help ensure that customers are moving smoothly through the onboarding process and ensure that no customers are left behind
 
 
 </li>
 </ul>
 
 Training Effectiveness &amp; Insights
 
 
 
 <ul>
 <li>
 Monitor learner engagement and outcomes to continuously refine training approaches
 </li>
 <li>
 Partner with the Program Manager and Customer Success Manager teams to ensure smooth handoffs post-onboarding stage
 </li>
 <li>
 Create systems for customer knowledge retention to maintain a high level of trust with customers and create excellent experiences
 </li>
 <li>
 Develop a scope and sequence of skills that users need to use our core functions and additional features
 
 
 </li>
 </ul>
 
 Collaboration &amp; Growth
 
 
 
 <ul>
 <li>
 Collaborate with the Program Manager - Implementation, Education, and Professional Services and Customer Success Manager team to evolve training content
 </li>
 <li>
 Track training impact across accounts and help identify patterns or gaps in onboarding
 </li>
 <li>
 Over time, grow into a leadership role shaping training strategy, tools, and onboarding
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 You're a great fit if you:
 
 
 <ul>
 <li>
 Have 2+ years in a customer-facing training, onboarding, implementation, or PK-12 teaching role
 </li>
 <li>
 Have experience running virtual trainings, live demos, or classrooms with professionalism and clarity
 </li>
 <li>
 Can think on your feet: you can adapt your teaching style to the needs of customers and handle situations
 </li>
 <li>
 Possess exceptional communication skills: you can make complex ideas easy to understand
 </li>
 <li>
 Are highly organized and comfortable juggling multiple accounts and running many sessions per day
 </li>
 <li>
 Exhibit a curious mindset: you're eager to test, measure, and improve what's not working
 </li>
 <li>
 Are extremely empathy-driven: you meet learners where they are and guide them forward
 </li>
 <li>
 Embodies the down-to-earth nature of our industry, is deeply passionate about education, and thrives in a collaborative, mission-driven environment. Embody our values
 
 
 </li>
 </ul>
 Bonus points for:
 
 
 <ul>
 <li>
 Experience building differentiated education systems for learners across a variety of levels
 </li>
 <li>
 Can demonstrate a history of successful outcomes for learners in a program you designed
 </li>
 <li>
 A sense of humor - this work can and should be really fun
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 
 Why BusRight
 
 
 
 <ul>
 <li>
 Work on technology that directly impacts student safety and the communities schools serve
 </li>
 <li>
 Join a mission-driven team building the future of school transportation
 </li>
 <li>
 Flexibility of remote work with a culture built on trust, relationships, and collaboration
 </li>
 <li>
 Competitive compensation, equity, and benefits
 </li>
 </ul>
</div>

Boston University

<div><div>The Boston University Libraries seeks a Business Services Coordinator to support the library&rsquo;s financial and administrative operations by assisting with the management of vendor payments, triaging scholarly resource purchase requests, payroll processing, expense reporting, and student employment systems. This role ensures accuracy and compliance across financial transactions and maintains up-to-date records, ensuring adherence to established processes and policies. The Business Services Coordinator collaborates with internal and external stakeholders to resolve issues, support workflows, and facilitate accurate budget management.</div>
<div></div>
<div>The Business Services Coordinator will:</div>
<ul><li>Process orders and vendor payments for BU Libraries, ensuring invoices have proper approvals, are accurate, and include necessary documentation. Remit payments both within and outside the University's ordering system, maintaining accurate records in BU&rsquo;s SAP accounting system, SAC. Collaborate with colleagues in the Business Services Unit, vendors, BU Payment Services, and Library staff to resolve payment issues. Keep financial data accurate, current, and aligned with the Libraries&rsquo; accounting practices, reconciling posted and pending transactions.</li>
<li>Collaborates with Accounts and Acquisitions Specialist to triage requests for Libraries resource acquisitions and route to appropriate Liaison Librarian for review. Assists in processing selection acquisitions requested by Liaison Librarians and Course Reserves, checking for duplicate orders and ensuring acquisitions align with Libraries practices and any fund restrictions that may be in place.</li>
<li>Supports the timesheet process in SAP for hourly staff and student employees, ensuring submissions are accurate, properly coded, and approved on time. Reviews timesheets for compliance with University policies and collective bargaining agreements, and processes corrections as needed. Collaborates with the Director of Finance, Business Services Specialist and other stakeholders to resolve any issues. Provides support to managers and supervisors for payroll procedures, roles, and responsibilities.</li>
<li>Reviews Concur expense reports to ensure accuracy, proper coding, and compliance with University and local policies and practices. Supports staff with expense submissions and collaborates with the Director of Finance and Business Services Specialists to create reports and track spending trends and encumbrances. Flag anomalies and escalates issues as needed.</li>
<li>Support library staff in using BU&rsquo;s JobX student employment system by providing training, guidance, and resources. Backs up Business Services Specialist as liaison to the Student Employment Office and share updates with Libraries student employee supervisors. Support local workflows, revise process guides, and contribute to a knowledge base tailored to Libraries&rsquo; practices. Assists with student employment spend tracking, identify discrepancies, and ensure accurate payroll accounting and timely resolution of funding adjustments.</li></ul> 
 
 
Required Skills 
<ul><li>Bachelor's degree.</li>
<li>One to three years of relevant professional experience.</li>
<li>Excellent oral, written, and interpersonal communication skills.</li>
</ul>
For consideration, please submit a cover letter, CV, and list of professional references. The position will remain open until filled. 


Working at Boston University Libraries
 
Boston University Libraries is a learning organization that supports BU librarians, archivists, and information and subject specialists seeking and sharing knowledge, practices, and perspectives that advance library collections services, and their own professional development. In a collaborative, supportive, and engaging work environment, BU Libraries expert staff assist multidisciplinary research and exploration, build distinctive collections and archives of enduring research value, and empower users to thrive amid an ever-changing information environment.

Located in the heart of Boston, the BU Libraries are embedded in numerous vibrant regional and national library and information specialist networks. The BU Libraries are active members within the Boston Library Consortium (BLC), the Association of Research Libraries (ARL), the Northeast Research Libraries Consortium (NERL), HathiTrust, and the Coalition for Networked Information (CNI), and library staff at BU serve as engaged thought-leaders on a wide breadth of library management and service areas across diverse communities.

Boston University, a member of the Association of American Universities (AAU), is one of the leading private research and teaching institutions in the world, with three primary campuses in the heart of Boston and programs around the globe. Chartered in 1869, the University is home to more than 33,000 students from more than 130 countries, 375,000 living alumni, 10,000 faculty and staff, and 17 schools and colleges. 


We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.</div>

BUSINESS SERVICES COORDINATOR, University Libraries

One Medical

<div><div><div>About Us
</div>
<div>One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years.

In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive.
</div></div>
The Opportunity

As a Float Phlebotomist/Front Desk Assistant at One Medical (internally called Lab Services Specialist/ Member Support Specialist) at one of our offices, you'll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture as well as other clinical support services. You will be an ambassador for patients, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for our patients, as well as provide any other support as requested by the Practice Coordinators, Operations Manager, or providers. Our Flex Lab Services Specialist/Member Support Specialist support multiple offices in a Market.

You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You combine excellent specimen collection technique with tactful interpersonal skills during every interaction with your patients, at both the front desk and in the lab. You have a strong grasp of verbal and written communication. You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates. You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity. You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect. 


What you'll likely work on:
<ul>
<li>Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions, both clinical and administrative, and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary</li>
<li>Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics, depending on the office location</li>
<li>Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs</li>
<li>Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization</li>
<li>Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting</li>
<li>All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc.</li>
<li>Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc.</li>
<li>Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization</li>
<li>Master our technology suite including, but not limited to Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, in order to interact with team members and complete daily work</li></ul> 


These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management. 


What you'll need:
<ul>
<li>At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment</li>
<li>Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions</li>
<li>Strong written and verbal communication skills</li>
<li>Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously</li>
<li>Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus)</li>
<li>A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care</li>
<li>A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or task</li>
</ul>
One Medical is committed to fair and equitable compensation practices.

The range for this role is $25.75 to $27.75 per hour based on a standard full-time schedule. Total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location. The total compensation package for this position may also include benefits. For more information, visit https://www.onemedical.com/careers/

This is a full time role (40 hrs/week) with 8 hr shifts generally taking place Mon-Fri between 7:30a-6:30p based in office supporting South End, 50 Staniford, FiDi at 53 State, Copley Square, Seaport and Fenway offices in Boston, MA. Float Lab Services Specialists/Member Support Specialists lend support to multiple One Medical locations in a market. Locations and schedule are subject to change.<div>
One Medical offers a robust benefits package designed to aid your health and wellness. All regular team members working 24+ hours per week and their dependents are eligible for benefits starting on the team member's date of hire:

Taking care of you today
<ul>
<li>Paid sabbatical for every five years of service</li>
<li>Free One Medical memberships for yourself, your friends and family</li>
<li>Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues</li>
<li>Competitive Medical, Dental and Vision plans</li>
<li>Pre-Tax commuter benefits</li>
<li>PTO cash outs - Option to cash out up to 40 accrued hours per year</li>
</ul>
Protecting your future for you and your family
<ul>
<li>401K match</li>
<li>Credit towards emergency childcare</li>
<li>Company paid maternity and paternity leave</li>
<li>Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance</li>
<li>Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance</li>
</ul>
In addition to the comprehensive benefits package outlined above, practicing clinicians also receive
<ul>
<li>Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100%.</li>
<li>UpToDate Subscription - An evidence-based clinical research tool</li>
<li>Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education</li>
<li>Rounds - Providers end patient care one hour early each week to participate in this shared learning experience</li>
<li>Discounted rate to attend One Medical's Annual REAL primary care conference</li>
</ul>
One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities. 
 
One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster and Right to Work Poster for additional information.</div></div>

Phlebotomist / Front Desk (Float)

Pearson

<div>Position Summary
The Board Relations &amp; Governance Associate/Specialist, Partnership Management serves as a concierge and primary support partner to new and existing Board members throughout the full Board member lifecycle. This role ensures that Board members are well-supported, informed, and compliant with all onboarding, training, meeting, and governance requirements.
This position plays a critical operational role in creating a positive, seamless Board experience by managing logistics, documentation, communications, and tracking of governance requirements. This position requires exceptional organization, attention to detail, professionalism, and a service-oriented mindset when working with Board members and senior leaders.
Key Responsibilities
Board Member Concierge &amp; Lifecycle Support
<ul><li>Serve as a day-to-day point of contact for Board members for logistical questions, onboarding needs, and governance requirements</li>
<li>Coordinate Board member onboarding, including:</li>
<li>Orientation materials and training schedules</li>
<li>Required acknowledgements, disclosures, and compliance documentation</li>
<li>Access to Board portals, calendars, and communication tools</li>
<li>Maintain and verify accurate Board member contact information and records</li>
<li>Process and track expense and mileage reimbursements</li>
<li>Coordinate conference registration, travel arrangements, and related logistics</li>
<li>Serve as a liaison to ensure Board members receive timely information and materials needed to fulfill their responsibilities</li>
<li>Track and maintain records of Board member terms, committee assignments, meeting attendance, and completion of required trainings to ensure compliance and accurate governance documentation.</li>
<li>Support offboarding and transitions for departing Board members</li>
</ul>Governance &amp; Compliance Support
<ul><li>Maintain accurate and up-to-date Board records, including:</li>
<li>Bylaws, policies, and governing documents</li>
<li>Board member agreements, disclosures, and certifications</li>
<li>Track compliance requirements and deadlines (e.g., trainings, filings, fingerprinting, background checks, financial disclosures)</li>
<li>Support compliance with open meetings, public records, and governance requirements as directed, including providing support of annual review of changes in legislative requirements</li>
<li>Support the drafting of Board governance policy revisions and track changes thereto, prepare Board memo&rsquo;s in support of the changes</li>
<li>Manage Epicenter Board minute processes, obtain necessary Board member signatures, and support Authorizer compliance requirements in various systems required state to state</li>
<li>Assist in audits, authorizer reviews, or compliance requests related to governance</li>
</ul>Communication &amp; Relationship Management
<ul><li>Draft and coordinate Board communications, including reminders, announcements, and updates</li>
<li>Ensure Board members receive timely, clear, and well-organized information</li>
<li>Support Board Chairs, committee leads, and senior staff with logistical and administrative needs</li>
<li>Maintain a professional, service-oriented relationship with Board members</li>
</ul>Board &amp; Committee Meeting Support
<ul><li>Coordinate logistics for Board and committee meetings, including:</li>
<li>Scheduling, tracking quorum, calendars, and meeting reminders</li>
<li>Preparation and distribution of agendas and meeting materials</li>
<li>Technology support for virtual or hybrid meetings</li>
<li>Draft, format, and organize meeting materials, minutes, and resolutions under leadership guidance</li>
<li>Track action items, votes, and follow-ups resulting from Board meetings</li>
</ul>Systems, Tools &amp; Continuous Improvement
<ul><li>Maintain Board management systems or portals to ensure accurate information and easy access for Board members</li>
<li>Develop and maintain checklists, trackers, and calendars to support Board operations and compliance</li>
<li>Identify opportunities to improve the Board member experience and operational efficiency</li>
</ul>Cross-Functional Coordination
<ul><li>Partner with Executive, Legal, Compliance, and Operations teams to ensure Board readiness and alignment</li>
<li>Support special projects related to governance, compliance, PSSO team or Board operations as assigned</li>
</ul>Compensation at Pearson is influenced by factors including skill set, experience, and location.
The full-time salary range for this role is $ 70,000 &ndash; $75,000 annually.
This position is eligible for Pearson&rsquo;s annual incentive program. Information on benefits can be found here.
Applications will be accepted through May 31,2026 . This window may be extended depending on business needs.
Who we are:
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
Job: Relationship Management
Job Family: GO\TO\MARKET
Organization: Virtual Learning
Schedule: FULL\_TIME
Workplace Type: Remote
Req ID: 23831
\#location</div>

Specialist, Partnership Management

Data Scientist

<div><div><div>About Us
</div>
<div>One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years.

In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive.
</div></div>
The Opportunity

As a One Medical Phlebotomist/Administrative Assistant (internally known as Lab Services Specialist/Member Support Specialist) at one of our offices, you'll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture as well as other clinical support services. You will be an ambassador for patients, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for our patients, as well as provide any other support as requested by the Practice Coordinator, Operations Manager, or providers.

You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You combine excellent specimen collection technique with tactful interpersonal skills during every interaction with your patients, at both the front desk and in the lab. You have a strong grasp of verbal and written communication. You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates. You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity. You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect.

What you'll likely work on:
<ul>
<li>Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions, both clinical and administrative, and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary</li>
<li>Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics, depending on the office location</li>
<li>Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs</li>
<li>Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization</li>
<li>Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting</li>
<li>All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc</li>
<li>Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc.</li>
<li>Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization</li>
<li>Master our technology suite including, but not limited to Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, in order to interact with team members and complete daily work</li>
</ul>
These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management.

What you'll need:
<ul>
<li>At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment</li>
<li>Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions</li>
<li>Strong written and verbal communication skills</li>
<li>A High School Diploma or equivalent</li>
<li>Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously</li>
<li>Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus)</li>
<li>A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care</li>
<li>A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks</li>
</ul>
One Medical is committed to fair and equitable compensation practices

The range for this role is $24.00 to $26.00 per hour based on a standard full-time schedule. Total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location. The total compensation package for this position may also include benefits. For more information, visit https://www.onemedical.com/careers/.

This is a full time role (40 hours/week) with 8 hour shifts generally taking place Monday - Friday between 7:30am-6:00pm based at the South End office in Boston, MA.<div>
One Medical offers a robust benefits package designed to aid your health and wellness. All regular team members working 24+ hours per week and their dependents are eligible for benefits starting on the team member's date of hire:

Taking care of you today
<ul>
<li>Paid sabbatical for every five years of service</li>
<li>Free One Medical memberships for yourself, your friends and family</li>
<li>Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues</li>
<li>Competitive Medical, Dental and Vision plans</li>
<li>Pre-Tax commuter benefits</li>
<li>PTO cash outs - Option to cash out up to 40 accrued hours per year</li>
</ul>
Protecting your future for you and your family
<ul>
<li>401K match</li>
<li>Credit towards emergency childcare</li>
<li>Company paid maternity and paternity leave</li>
<li>Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance</li>
<li>Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance</li>
</ul>
In addition to the comprehensive benefits package outlined above, practicing clinicians also receive
<ul>
<li>Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100%.</li>
<li>UpToDate Subscription - An evidence-based clinical research tool</li>
<li>Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education</li>
<li>Rounds - Providers end patient care one hour early each week to participate in this shared learning experience</li>
<li>Discounted rate to attend One Medical's Annual REAL primary care conference</li>
</ul>
One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities. 
 
One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster and Right to Work Poster for additional information.</div></div>

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