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clinical support specialist tier 1

Phil, Inc.

<div><p><b>Company Overview</b></p><p>
Founded in 2015, PHIL is a Series D health-tech startup that is building a platform that interfaces between doctors, pharmacies, and patients to streamline the process of patients receiving prescriptions. This is a complex, archaic industry, and we've set out to change that.</p><p>
PHIL's B2B2C platform provides an end-to-end prescription management and delivery service. Our robust platform connects patients, prescribers, pharmacies, and manufacturers, enabling easy and affordable access to medicine.</p><p>
Through its digital stakeholder experiences, patient access services, market access solutions, and distribution models, pharma manufacturers can deliver affordable and timely therapy access to patients, resulting in more patients staying on their treatment plans longer. Consequently, pharma manufacturers are enabled for more innovation.</p><p>
The team at PHIL is a group of like-minded individuals from varying backgrounds, passionate about creating a new and innovative healthcare platform that is focused on patient experience and overall human wellbeing. Ready to join our team of mission-driven, analytical, and passionate people? Keep reading!</p><p><b>
Position Overview</b></p><p>
At <b>PHIL</b>, our Clinical Support Associates serve as the first line of contact for provider offices, partner pharmacies, and payers&mdash;helping ensure patients receive timely, accurate support throughout the prescription process. This entry-level role operates in a high-volume, fast-paced pharmacy call center environment, where associates manage approximately 40&ndash;60 inquiries per day.</p><p>
In this fully remote position, you will handle inbound calls, conduct outbound outreach to healthcare companies, insurance providers, and partner pharmacies, and provide real-time status updates to healthcare providers via phone and email. Responsibilities include supporting prescription processing workflows, assisting with prior authorizations, processing orders, and maintaining clear communication across stakeholders.</p><p>
You&rsquo;ll receive structured training, hands-on team support, and clear development pathways to build foundational knowledge in pharmacy operations and benefits coordination&mdash;growing into more complex responsibilities over time. Additionally, the team has opportunities to pilot new outreach initiatives as business needs evolve, offering exposure to process improvement and cross-functional collaboration.</p><p></p><p><b>
Responsibilities</b></p><ul><li><p>
Respond to inbound inquiries from providers, medical office staff, and payers by phone, email, and internal messaging</p></li><li><p>
Support providers with real-time order status updates, prescription processing steps, and plan-specific requirements</p></li><li><p>
Triage escalations and resolve urgent or complex order-level issues efficiently</p></li><li><p>
Clearly communicate program requirements, expected copays, and processing timelines</p></li><li><p>
Coordinate with internal partners and external pharmacy networks to remove order bottlenecks</p></li><li><p>
Guide provider teams through billing issues, prior authorizations, tier exceptions, and appeals</p></li><li><p>
Use professionalism, de-escalation and active listening skills to manage provider frustrations and keep communication productive</p></li><li><p>
Log updates across internal systems accurately and on time</p></li><li><p>
Identify common workflow issues and share insights to improve team processes</p></li><li><p>
Superb written documentation of services provided in all cross-functional systems</p></li></ul><p></p><p><b>
Required Qualifications</b></p><ul><li><p>
Active Board of Pharmacy license in the State of Residency.
</p></li><li><p>Active Pharmacy Technician Certification Board (PTCB) certification</p></li><li><p>
Minimum 2 years of pharmacy technician experience and use of proprietary software to process prescriptions</p></li><li><p>
Strong understanding of pharmacy claims processes and coverage workflows</p></li><li><p>
Skilled in managing multiple digital platforms and navigating cross-system tasks</p></li><li><p>
Clear and professional verbal and written communication skills</p></li><li><p>
Ability to provide excellent customer service via inbound communication (calls and emails)</p></li><li><p>
Willingness and ability to learn operational workflows to quickly determine root cause</p></li><li><p>
Collaborative mindset with willingness to take guidance and feedback</p></li></ul><p></p><p><b>
Benefits:</b></p><ul><li><p>
Ground floor opportunity with one of the fastest-growing startups in health-tech</p></li><li><p>
Competitive compensation (commensurate with experience)</p></li><li><p>
Full benefits (medical, dental, vision)</p></li><li><p>
401(k)</p></li></ul></div>

Clinical Support Specialist Tier 1

Calendly

<div><div><h4 class="jobSectionHeader"><b>What's in it for you?</b></h4>
<p>
Ready to make a serious impact? Millions of people already rely on Calendly, and we're still in the midst of exciting product growth &mdash; it's a fantastic time to join us. Everything you'll work on here will accelerate your career to the next level. If you want to learn, grow, and do the best work of your life alongside the best people you've ever worked with, then we hope you'll consider allowing Calendly to be a part of your professional journey.</p></div><h2 class="jobSectionHeader"><b>
About the team &amp; opportunity</b></h2>
<ul><li><b><i>This is a remote role. However, if you reside within commuting distance of our San Francisco office, there is an expectation of working in the office two (2) times per week.</i></b></li></ul>
<p>
Calendly is evolving into a multi-product platform that helps individuals and businesses orchestrate work more effectively. As a Design Director, you will co-lead a Product Group and the broader Design Team to play a pivotal role in shaping strategy, vision, and execution.</p>
<p>
This is a leadership role accountable for both user outcomes and business outcomes within your Product Group. You will partner closely with the Director of Product and Director of Engineering to define direction, set ambitious goals, make user-focused decisions, design easy-to-use products that create value for customers, and ensure high-quality execution. You will also be a major contributor to the overall design organization, elevating design standards, fostering a healthy creative community, and growing and supporting a high-performing, impactful team.</p>
<p>
This role requires strategic creativity, customer focus, collaborative leadership, operational rigor, and thoughtful people leadership.</p>
<p><b>
A day in the life of a Design Director at Calendly</b></p>
<p><b>
On a typical day, you will:</b></p>
<ul>
<li>Co-lead a Product Group in partnership with Product and Engineering Directors, defining and executing on vision, strategy, and roadmap, based on customer needs and insights.</li>
<li>Own and deliver measurable user outcomes and business results for your product area.</li>
<li>Set and drive a clear design vision that ensures cohesive, high-quality, end-to-end user experiences across the Product Group.</li>
<li>Provide clear, actionable feedback and coaching to designers that improves usability, quality, and design decision-making.</li>
<li>Ensure teams conduct meaningful research and use customer insights and data to inform product strategy and decisions, driving toward measurable outcomes.</li>
<li>Co-lead the Design Team by hiring, coaching, and developing a diverse, high-performing group of designers, actively supporting career growth and engagement.</li>
<li>Drive adoption and improvement of the design process and R&amp;D operating model to increase quality, usability, cohesion, and customer impact.</li>
<li>Use compelling design storytelling to influence stakeholders, align leaders, and advocate for customers at the team, product group, and company levels.</li>
</ul><h2 class="jobSectionHeader"><b>What do we need from you?</b></h2>
<ul><li>12+ years of experience designing and delivering high-quality design work and impactful product experiences, including meaningful time in leadership roles.</li>
<li>3+ years of people management and design leadership experience, including hiring, supporting, and growing empowered creative teams.</li>
<li>Experience co-owning and scaling a product area with measurable customer and business impact alongside Product and Engineering partners.</li>
<li>Proven ability to set product and user experience vision based on customer needs and translate strategy into execution.</li>
<li>Strong executive communication skills and experience influencing senior stakeholders.</li>
<li>Experience in product-led B2B or B2C environments; SaaS experience preferred.</li>
<li>Experience working in complex systems and multi-product environments.</li>
<li>Experience designing AI-driven product experiences and using AI effectively in the design process is a plus, but not required.</li>
<li>Authorized to work lawfully in the United States of America, as Calendly does not engage in immigration sponsorship at this time.</li></ul><p></p><div><p><br>
The ranges listed above are the expected annual base salary for this role, subject to change.</p>
<p>
Calendly takes a number of factors into consideration when determining an employee's starting salary, including relevant experience, relevant skills sets, interview performance, location/metropolitan area, and internal pay equity.</p>
<p>
Base salary is just one component of Calendly's total rewards package. All full-time (30 hours/week) employees are also eligible for our Top Performer Bonus program (or Sales incentive), equity awards, and competitive benefits.</p>
<p>
Calendly uses the zip code of an employee's remote work location, or the onsite building location if hybrid, to determine which metropolitan pay range we use. Current geographic zones are as follows:</p>
<ul>
<li>Tier 1: San Francisco, CA, San Jose, CA, New York City, NY</li>
<li>Tier 2: Chicago, IL, Austin, TX, Denver, CO, Boston, MA, Washington D.C., Philadelphia, PA, Portland, OR, Seattle, WA, Miami, FL, and all other cities in CA.</li>
<li>Tier 3: All other locations not in Tier 1 or Tier 2</li>
</ul>
<p><b>If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process, please let your Recruiter know when first connecting with them. Calendly is registered as an employer in many, but not all, states. If you are located in Alabama, Alaska, Delaware, Hawaii, Idaho, Iowa, Montana, Nebraska, North Dakota, Rhode Island, South Dakota, and West Virginia, you will not be eligible for employment. Note that all individual roles will specify location eligibility.</b></p>
<p><b>
All candidates can find our Candidate Privacy Statement</b><b> here</b></p>
<p><b>
Candidates residing in California may visit our Notice at Collection for California Candidates here:</b><b> Notice at Collection</b></p>
<p>
This role may require occasional travel for company events, team collaboration, or offsites.</p></div></div>

Director Design, New Products

GoHealth Urgent Care

<div><p>You&rsquo;re more valuable than ever &ndash; And that&rsquo;s just how we&rsquo;ll make you feel.</p><p></p><ul><li><div><div><div><div><p>
At GoHealth Urgent Care, we place the needs of our patients first - by providing an effortless patient experience, a welcoming culture of care and seamless integration with market-leading health systems and our communities.</p><p></p><p>
The Training Coach &ndash; MA role partners with the learning and operations team to help create an effortless, personal, and connected onboarding and training experience. The Training Coach - MA is responsible for executing on the practical skills training phase of new hire training by following a formal and organized method of teaching new or existing team members the critical thinking skills and high-level competencies to feel comfortable and confident in doing their role. The Training Coach - MA uses a competency-based model to foster growth learning and enhance the socialization of the learner. The types of learners include newly hired team members, team members transferring to a center or department, and those team members who require additional support with new or existing learning experiences. The Training Coach &ndash; MA will provide support to the Medical Providers, Radiologic Technologist, and patients through a variety of tasks, including but not limited to patient care management, organization, and communication.<br>
</p><p><b>Job Requirements</b></p><p></p><p>
Education</p><ul><li>
Graduate of a Medical Assistant Program preferred</li><li>
1+ years of Medical Assistant experience under a licensed healthcare supervisor within the last 3 years preferred</li><li>
CPOE must be obtained within 2 weeks of hire if Medical Assistant Certification is not obtained upon hire required</li><li>
High school diploma or equivalent required</li></ul><p></p><p>
Work Experience</p><ul><li>
Medical Assistant experience preferred for Graduate of a Medical Assistant Program or</li><li>
2+ years of experience within the last 3 years under a licensed healthcare supervisor in lieu of a Medical Assistant program preferred.</li><li>
Training or related experience <i>required</i></li><li>
Experience using Electronic Health Record (EHR)</li><li>
Urgent care experience <i>preferred.</i></li></ul><p>
Licenses/Certifications</p><p></p><p>
One of the following certifications is required at time of hire:</p><ul><li>
ARMA- American Registry of Medical Assistants</li><li>
CCMA- Certified Clinical Medical Assistant (verified through NHA, National Healthcareer Association)</li><li>
CMA- Certified Medical Assistant (verified through AAMA, American Association of Medical Assistant)</li><li>
RMA- Registered Medical Assistant (verified through AMT, American Medical Technologists or AAH, American Allied Health)</li><li>
NCMA- National Certified Medical Assistant (verified through NCCT, National Center for Competency Testing)</li><li>
NRCMA &ndash; Nationally Registered Certified Medical Assistant (verified through the National Association for Health Professionals)</li></ul><p></p><p><i>
Or the following certifications are excepted at the time of hire:</i></p><ul><li>
Graduate of an Accredited School of Nursing or LPN or RN</li><li>
EMT &ndash; Emergency Medical Technician (verified through the National Registry of Emergency Medical Technicians)</li><li>
CNA - Certified Nursing Assistant</li><li>
Basic Life Support (BLS) required at time of hire</li><li>
Computerize Provider Order Entry (CPOE) certification for order entry is required within two weeks of start date and must be kept active in lieu of MA certification within the first 15 months of hire.</li></ul><p></p><p>
*MA in WA: must hold: 1) Certified MA (AAMA, NCCT, CMA, RMA) and WA certificate. (* Requires application with WA as &quot;Certified MA&quot;), OR 2) Registered MA (* Requires application with WA as &quot;Registered MA)</p><ul><li>MA in CA: must hold: 1) Graduate of MA school needed + Certified OR, 2) MA must receive additional internal training either by graduating from MA school or receive training under Physician, NP, PA, etc.</li></ul><p>
Additional Knowledge, Skills and Abilities Required</p><ul><li>
Proficient use and understanding of medical terminology</li><li>
Clinical skills in Point of Care Testing, vitals intake, clinical laboratory procedures</li><li>
Proficiency in Microsoft Office programs (i.e., Word, Excel, PowerPoint, Outlook, etc.)</li><li>
Excellent verbal and written communication skills</li><li>
Excellent presentation skills</li><li>
Excellent organizational skills</li></ul><p></p><p><b>
Core Competencies:
</b></p><ul><li><b>Collaboration: </b>Takes ownership for collectively establishing productive partnerships and relationships and seek to gain joint understanding of priorities and objectives so that the greater good of the organization and those we serve is always at the forefront.</li><li><b>
Innovation: </b>Consistently uses good judgment, applying creativity to overcome obstacles and increasing effectiveness and efficiency though process and other forms of innovation.</li><li><b>
Diversity and Inclusion:</b> Foster&rsquo;s diversity and inclusion, to be able to better understand team members, our customers, and partners. Engages the strengths and talents of each GoHealth team member, creating an environment of involvement, respect, and connection where the richness of ideas, backgrounds and perspectives are harnessed.</li><li><b>
Courage &amp; Integrity: </b>Models and practices the highest ethical and professional standards; demonstrates pride and personal interest in our patients, partners, and fellow team members, deeply engaging in the business. Makes decisions, with a focus on doing the right thing; treats team members, our customers, partners and vendors with dignity, consideration, open-mindedness, and respect.</li><li><b>
Accountability:</b><b> </b>Always shows initiative, demonstrates a bias to action and gets things done. Actively accepts responsibility for diverse roles, obligations and actions that positively influence patient and customer outcomes, our partnerships, and the healthcare needs of our communities.</li></ul><p></p><p><b>
(Prioritized) Functional Competencies</b>: to be selected and prioritized by the hiring manager for each position.</p><p>
1. FLEXIBILITY - Open to change and new information; adapts behavior or work methods in response to new information, changing conditions, or unexpected obstacles; effectively deals with ambiguity.</p><p>
2. INTERPERSONAL &ndash; Develops and maintains excellent working relationships within HR and other business departments.</p><p>
3. ORAL COMMUNICATION - Expresses information (ideas or facts) to individuals or groups effectively, considering the audience and nature of the information (technical, sensitive, controversial, etc.); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.</p><p>
4. PROBLEM SOLVING &ndash; Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.</p><p>
5. SELF-MANAGEMENT &ndash; Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior.</p><p>
6. TECHNICAL COMPETENCE &ndash; Uses or gains knowledge that is necessary to perform the major functions that are described above</p><p>
7. WRITING &ndash; Recognizes and uses correct English grammar, punctuation, and spelling; communicates information in a succinct and organized manner; produces written information that is appropriate for the intended audience.</p><p>
8. CUSTOMER SERVICE &ndash; Demonstrates a results-oriented focus for delivering appropriate services in an accurate, complete, and timely fashion.</p><p>
9. TEAMWORK/COLLABORATION &ndash; Demonstrates skills and abilities in collaborative efforts with experience in team/project-oriented activities.</p><p>
10. RELATIONSHIP MANAGEMENT &ndash; Maintains good communication and a positive relationship with employees at all levels of the organization to promote employee satisfaction. Projects excellent customer relations in all interactions.</p><p>
11.ORGANIZATION - Advanced organizational skills with the ability to handle multiple assignments</p><p></p><p>
Additional Knowledge, Skills, and Abilities <i>Preferred</i></p><p>
None.</p><p></p><p><b>
Essential Functions</b></p><p></p><p>
The Training Coach - MA focuses on assessment and validation of team member&rsquo;s skills and competencies. Duties include:
</p><p></p><ul><li>Teach and evaluate team members&rsquo; technical skill competencies using pre-approved methods and procedures.</li><li>
Conduct orientation to the center, department and/or organization to cover predetermined learning items.</li><li>
Teach and train team members to bring them up to predetermined levels of competency for the specific job.</li><li>
Hosts Learning Coach Workshop, as needed.</li><li>
Acts a backup to the Training Specialists and completes classroom-based training; complete Airtable compliance documentation.</li><li>
Meets the required minimum 40 hours to a maximum of 80 hours of dedicated time invested with up to 6 assigned team members to ensure a level of knowledge and skills is acceptable within the company&rsquo;s learning standards required.</li><li>
Ensure a flexible schedule to capture new hires with challenging schedules i.e., Per Diems, Temporary, etc.&hellip;</li><li>
Provide in-center coaching to new team members on all assigned areas of the core competencies.</li><li>
Offer hands-on market specific training needs, from new hire training, check-ins, market process updates/changes, clinical refresher needs, registration process refresh/updates, and annual competencies.</li><li>
Ensure accountability of team members&rsquo; competence validation.</li><li>
Collaborate with Training Specialists and Learning team leaders for ongoing quality improvements for the training program.</li><li>
Meets with the Training Specialist regularly to support market operation training needs related to the team members&rsquo; learning journey including, but not limited to, new hire training, market learning process updates/changes, other market training needs.</li><li>
Assists in maintaining Airtable compliance by completing and uploading Core Competency Checklist and submitting the Competency Evaluation via digital Airtable form.</li><li>
Maintain team member evaluation feedback being at the fully meets or higher level each year.</li><li>
Collaborate with Training Specialists and Learning team leaders for ongoing quality improvements for the training program.</li><li>
30, 60, 90-day check-ins for training needs to include, but not limited to, checklist to round and check comfort level
</li><li>Track and manage the assigned completion of Core Competency Checklist items and submit e-form when completed for new team members.</li><li>
Provide timely feedback on assigned team member performance and escalate any issues if required.</li><li>
Operates in a mobile capacity; travel to sites where majority of new hires home locations are near, as assigned.
</li><li>Works operationally when no training is needed i.e., new hire training, workshops, BLS, fit testing, etc.
</li><li>Provide support, partnership, and training to other market Training Coaches nationally, as needed.</li><li>
Attends mandatory operations/learning meetings on behalf of Training Specialist in their absence.</li><li>
Conduct patient registration, which includes securing required paperwork and insurance documentation, and verification of insurance and patient eligibility.</li><li>
Process co-pays and schedule patient appointments for assigned center.</li><li>
Coordinate provider referrals to assigned Specialist.</li><li>
Answer patient questions regarding their care and keep them informed of their status.</li><li>
Inform technical staff of patient flow.</li><li>
Prepare patients for examination, which includes conducting interviews to verify patient information, record medical history; confirm purpose of visit; etc.</li><li>
Perform preliminary physical test (blood pressure, weight, temperature, etc.) for vital signs and escalate critical cases to provider as needed.</li><li>
Conduct point of care testing as needed (i.e., flu, strep, urinalysis, ECG, HCG); and provide patient information to provider.</li><li>
Responsible for stocking supplies and maintenance of exam rooms, front desk, and reception area; ensure providers have medical supplies needed.</li><li>
Responsible for completing order sheets to maintain supply inventory levels; regularly check expiration dates on supplies.</li><li>
Responsible for maintenance of medical records and scanning charts to patient files.</li><li>
Answer phone calls, collect and sort daily incoming and outgoing postal correspondence.</li><li>
Ensure reception area is well maintained.</li><li>
Conduct courtesy call-backs for patient follow-up.</li><li>
Follow operating instructions to perform and document daily controls and calibration of equipment; maintain Quality Assurance/Quality Control logs for equipment troubleshoot breakdowns, perform preventive maintenance, and submit repair tickets as needed.</li><li>
Other patient care responsibilities as defined in the Medical Assistant Guideline document<b>.</b></li><li>
Ability to work a flexible schedule that includes evenings and weekends.</li></ul><p></p><p>
#INDCO</p><p></p><p>
All other duties as assigned.</p><p><i>
Note: this job description is not inclusive of all the duties of the position. You may be asked by leaders to perform other duties. Management reserves the right to revise this position description at any time.
</i></p></div></div></div></div></li></ul><p></p><p>Set up email alerts as new job postings become available that meet your interest!</p><p></p><p>
All qualified persons are granted an equal opportunity for employment without regard to race, color, religion, sex, sexual orientation and gender identity or expression, age, national origin, citizenship status, disability, genetic information, medical condition, family care leave status, pregnancy or pregnancy-related condition, otherwise qualified disabled or veteran status. The company will comply with all fair employment laws in each of the jurisdictions where we conduct business.</p><p></p><p>
For applicants in California, please review our California Consumer Privacy Statement here. https://www.gohealthuc.com/privacy-policy</p></div>

Medical Assistant Training Coach - San Francisco

Mochi Health

<div><div><p>Healthcare is broken at the first step: patients can't find the right care, understand what it costs, or access the medications they need. Mochi Health is fixing this.</p>
<p>
We're building an AI-driven marketplace that makes healthcare discoverable&mdash;connecting patients to the right providers, transparent pharmacy pricing, and affordable medications. Over the past few years, we've grown rapidly by combining clinical expertise with technology that actually works for real people, not just hospital systems.</p>
<p>
Our platform does what legacy healthcare can't: it gives patients transparent pricing before they pay, personalized medication management that follows them across providers, and long-term access to their own medical records. We're proving that healthcare can be more affordable, more human, and far more intuitive than what exists today.</p>
<p>
Join a team that's rebuilding healthcare from the patient up. At Mochi Health, you'll work alongside people who value bold thinking, inclusive collaboration, and getting meaningful work into the world. If you want to do the most impactful work of your career, this is where to do it.</p></div><h2 class="jobSectionHeader"><b>
Engineering Manager</b></h2>
<p><b>
Location:</b> San Francisco, CA (5 days/week onsite)</p>
<p><b>
About The Role</b> At Mochi, our engineering team operates with exceptional leverage. We believe in high talent density, where a focused, pragmatic team powers a profitable, nine-figure ARR healthcare platform serving hundreds of thousands of patients. We are looking for an Engineering Manager to help us scale, align, and unblock this organization.</p>
<p>
Mochi has already helped patients lose over 5 million pounds through metabolic care, and we are now rapidly expanding into the frontiers of preventative healthcare. To support this growth, we are actively leveling up our engineering maturity&mdash;pairing our ambitious, early-career engineers with incoming Senior and Staff-level talent to build our next generation of clinical systems.</p>
<p>
At Mochi, engineering is deeply integrated with our clinical and operational teams. We do not operate in silos. We need an Engineering Manager who is a true collaborative partner: someone who excels at mentoring junior developers, recruiting senior talent, maintaining a culture of high technical craft, and working directly with clinical leadership to co-design solutions for massive healthcare challenges. If you are a deeply technical leader who meets engineers where they are and cares profoundly about patient outcomes, this is the role.</p>
<p><b>
What You'll Do</b></p>
<ul>
<li><b>Mentor and Scale the Team:</b> You will be a hands-on technical leader who takes deep pride in team growth. While you won't be on the critical path for daily feature delivery, you will be in the codebase&mdash;reviewing PRs, pairing with junior engineers to unblock them, and actively recruiting top-tier Senior and Staff engineers to raise the team's overall technical ceiling.</li>
<li><b>Drive Alignment &amp; Velocity:</b> You will manage a team with a diverse mix of experience levels. Your job is to provide crystal-clear business context, ensure technical efforts are perfectly aligned with the product roadmap, and proactively clear organizational roadblocks to maintain relentless shipping velocity.</li>
<li><b>Co-Design the Clinical Product:</b> You will partner deeply with Operations, Product, and Clinical leadership. You will act as a collaborative translation layer&mdash;distilling complex medical realities and regulatory workflows into clear, pragmatic technical roadmaps for your team.</li>
<li><b>Elevate the Craft &amp; Govern AI:</b> Mochi is an AI-first engineering org where developers utilize frontier agentic models (e.g., Codex 5.3, Claude Opus 4.6) daily. You will manage the risks of this high-speed environment, ensuring AI-assisted output is rigorously audited for edge cases, performance bottlenecks, and HIPAA compliance, maintaining deep pride in the quality of the systems we build.</li>
<li><b>Foster a High-Ownership Culture:</b> You will ensure context is shared fluidly across the entire platform. Through direct feedback, empathetic mentorship, and clear performance management, you will cultivate a team of low-ego, versatile builders who care deeply about patient outcomes.</li>
</ul>
<p><b>Who You Are</b></p>
<ul>
<li><b>You are a pragmatic team builder and mentor.</b> You have a track record of identifying and recruiting top engineering talent, but you are equally passionate about coaching early-career developers and taking them to the next level. Engineers you have managed in the past actively want to work for you again.</li>
<li><b>You have immense technical credibility.</b> You are a former Senior or Staff engineer who has built and operated high-stakes distributed systems. You can read complex codebases, audit architectures, and command the technical respect of your team.</li>
<li><b>You possess deep product sense.</b> You have 2+ years of formal engineering management experience. You care just as much about the user experience, clinical workflows, and business outcomes as you do about the underlying infrastructure.</li>
<li><b>You navigate domain complexity.</b> You have managed teams in highly regulated, operationally heavy industries (e.g., healthcare, fintech, logistics) where failures have real-world consequences.</li>
<li><b>You manage through context, not control.</b> You thrive on giving your engineers autonomy tailored to their experience level. You set the business goals, define the architectural guardrails, and empower your team to own the execution.</li>
<li><b>You are a collaborative partner.</b> You have low ego, high standards, and excellent cross-functional communication skills. You know how to collaborate with non-technical stakeholders to build shared solutions.</li>
<li><b>You are excited to work in-person.</b> You want to build and lead your team on the floor, 5 days a week in our San Francisco office.</li>
</ul>
<p><b>Our Process</b></p>
<p>
We respect your time. Here is exactly what to expect:</p>
<ul>
<li><b>Intro call (30 min, remote)</b> &mdash; Chat with our recruiter about the role and expectations.</li>
<li><b>Leadership screen (45 min, remote)</b> &mdash; Discuss your management philosophy, coaching experience, and mutual fit with the Head of Engineering.</li>
<li><b>Technical &amp; Architecture round (2.5 hrs, remote)</b> &mdash; Deep-dive system design conversation and architectural review. Real domain problems, assessing how you guide technical decisions and evaluate tradeoffs.</li>
<li><b>Team meet (2 hrs 15 mins, on-site)</b> &mdash; Come to our SF office to meet the engineers you will be leading and supporting, alongside cross-functional partners and executive leadership for 30-minute 1:1s, concluding with a quick recruiter wrap-up.</li>
</ul>
<p>We are ready to move as fast as you are. Total interview time is ~6 hours. We can go from the first intro to offer in two weeks, or pace the rounds to comfortably fit your current work schedule.</p><br>
<p></p>
<h2 class="jobSectionHeader"><b>
Life at Mochi Health</b></h2>
<p><b>
 Time to Recharge </b>&ndash;<b> </b>Enjoy unlimited PTO, generous company holidays, and true flexibility. We trust you to take the time you need to rest, reset, and thrive</p>
<p><b>
 Wellness First </b>&ndash;<b> </b>From weekly mindfulness sessions to group workouts and fitness perks, your physical and mental health are top priority</p>
<p>
 <b>Team Socials and Community - </b>We make time to connect through regular socials, happy hours, and spontaneous events. Our stocked kitchen doesn't hurt either</p>
<p>
 <b>Downtown SF HQ - </b>Our San Francisco office is just steps from BART, Muni, and great food. It's designed for deep work and casual collaboration</p>
<p>
-</p>
<p>
The base salary for this full-time position ranges from $230,000 to $280,000, in addition to equity and benefits. The salary range listed in each job posting represents the minimum and maximum targets for new hire salaries across all locations. Actual compensation within this range is determined by various factors, such as job-related skills, experience, relevant education or training, and location.</p><p></p><div><h3 class="jobSectionHeader"><b><br>
Workplace Policy</b></h3>
<p>
Mochi Health is an in-person company based in San Francisco, CA. Our team works together in person five days a week to foster collaboration, innovation, and strong connections. We believe that face-to-face interaction builds a culture of excellence and allows us to deliver the best outcomes for the patients and providers we serve.</p>
<h3 class="jobSectionHeader"><b>
Equal Opportunity</b></h3>
<p>
Mochi Health is an Equal Opportunity Employer. We make all employment decisions based solely on merit. We provide equal employment opportunities to all applicants and employees without discrimination on the basis of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, disability status, or any other applicable legally protected characteristic. We prohibit any form of discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring.</p>
<h3 class="jobSectionHeader"><b>
Candidate Privacy Notice</b></h3>
<p>
Please review Mochi Health's Candidate Privacy Notice here.</p>
<h3 class="jobSectionHeader"><b>
Accommodations</b></h3>
<p>
Mochi Health complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local laws. We will reasonably accommodate qualified individuals with a disability during the application process and throughout employment as required by law.</p>
<p>
If you need any assistance or accommodations due to a disability, please contact us at <b>hr@joinmochi.com</b>.</p></div></div>

Engineering Manager

Giga

<div>
 <strong>
  This is a long-term support role, on-site in San Francisco in the Dogpatch neighborhood.
  <br/>
  <br/>
 </strong>
 Giga builds AI agents trusted by the largest B2C companies in the world. Industry leaders like DoorDash trust Giga with their most complex support and operations workflows across voice, chat, and email.
 <br/>
 <br/>
 Giga has recently raised a $61M Series A and has several paying customers, including DoorDash. We&rsquo;re building the next generation of customer experience &mdash; real-time AI agents that can understand emotion, resolve issues instantly, and scale across the world&rsquo;s largest enterprises.
 <br/>
 <br/>
 It&rsquo;s an exciting inflection point for the company. While we have been successful, we have larger ambitions. Our goal is to become the go-to AI platform for all enterprise automation, powered by our voice superintelligence. To achieve this, we need more great engineers.
 <br/>
 <br/>
 The work affects millions of people every day and our engineers have autonomy and make true impact. This opportunity is unique because we have brilliant founders, have found commercial success, and see a clear path to becoming a generational company. Some further info about us:
 <br/>
 <br/>
 <ul>
  <li>
   Voice AI startup Giga raises $61M Series A
  </li>
  <li>
   DoorDash and Giga Partnership
   <br/>
   <br/>
  </li>
 </ul>
 If being a part of this resonates with you, please apply!
 <br/>
 <br/>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 You'll operate as the executive's day-to-day execution partner&mdash;owning time, information flow, and logistics so the most important work moves forward.
 <br/>
 <br/>
 This is a career support role that blends executive assistance, communication, and rigorous follow-through: mastering calendar/inbox/travel, preparing meetings, drafting crisp comms, and keeping commitments on track.
 <br/>
 <br/>
 <strong>
  Who You Are
  <br/>
  <br/>
 </strong>
 You have supported execs in fast-moving, high-stakes environments (e.g., VC-backed startups, VC, tier-1 consulting) and bring urgency, polish, and discretion from day one.
 <br/>
 <br/>
 You have exceptional organization, crisp writing, and dependable follow-through.
 <br/>
 <br/>
 You feel comfortable representing the executive office with confidence internally and externally.
 <br/>
 <br/>
 You may come from the following backgrounds:
 <br/>
 <br/>
 <ul>
  <li>
   Executive Assistant / Administrative Business Partner with mastery of calendaring, travel, meeting prep, inbox triage, and follow-through.
  </li>
  <li>
   Operations / Administrative Coordinator (or hospitality/guest-experience lead) who has run complex logistics and VIP communications at pace.
  </li>
  <li>
   Executive support professional from founder-led tech, venture, consulting, or law environments with strong judgment and service orientation.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Perks &amp; Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Catered lunch daily
  </li>
  <li>
   Dinner stipend
  </li>
  <li>
   $150/month wellness benefit (gym, fitness classes, mental health)
  </li>
  <li>
   401(k) plan
  </li>
  <li>
   Paid parental leave (12 weeks maternal, 6 weeks paternal)
  </li>
  <li>
   Commuter benefits
  </li>
  <li>
   Medical, dental, and vision coverage
   <br/>
   <br/>
  </li>
 </ul>
 Giga is an equal opportunity employer. We're committed to providing equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.
 <br/>
 <br/>
</div>


Executive Assistant

University of California - San Francisco

<p></p><div><div><div><div>We are looking to hire a <b>Clinical Research Supervisor</b>, to work closely with the Clinical Research Manager, to help develop, shape and grow the clinical research team. The UCSF HDFCCC is a fast-paced environment and the successful candidate will be an independent, detail-oriented individual with drive and focus.<br>
<br>
The candidate will be is tasked with managing and facilitating the day-to-day operations of their direct reports (~4-6 clinical research coordinators). The Clinical Research Supervisor is responsible for training and evaluating CRC performance in executing studies, direct oversight of data collection and reporting, and implementation of protocols within the program that meet federal, state and institutional policies and guidelines.<br>
<br>
In collaboration with the Clinical Research Manager, the Clinical Research Supervisor is responsible for resolving operational, workload, protocol implementation, and data collection issues. The candidate will be a proven team-player with project management skills and mindset and have the ability to consistently deliver results on a tight timeline. The Clinical Research Supervisor will work with the Clinical Research Manager to develop standard operating procedures, and is responsible for training and mentoring CRCs to coordinate studies per Good Clinical Practice, with the goal to achieve optimal efficiency and productivity without jeopardizing patient care and data integrity. The incumbent will be a team player and assist with projects, patient coverage, and other CRC duties whenever necessary.<br>
<br>
The success of the team is dependent on managing performance, maintaining morale, upholding consistency across disease programs in terms of workload and assignment management, as well as maintaining high quality customer service. To achieve service quality, the Clinical Research Supervisor will work closely with Clinical Research Manager to identify areas in need of training and development, review, and refreshers.<p><br>
The final salary and offer components are subject to additional approvals based on UC policy.</p><p>
Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.</p><p>
The salary range for this position is $164,300 - $399,100 (Annual Rate).</p><p>
To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html</p></div>
</div><div><p><b>Department Description</b></p>
<div>The UCSF Helen Diller Family Comprehensive Cancer Center (HDFCCC) is one of only two cancer centers in the Bay Area to receive the prestigious designation of &ldquo;comprehensive&rdquo; from the National Cancer Institute (NCI).<br>
<br>
The HDFCCC integrates the work of researchers and clinicians dedicated to four fundamental pursuits: laboratory research into the causes of cancer progression; clinical research to translate new knowledge into viable treatments; compassionate, state-of-the-art patient care; and population research that can lead to improvements in prevention, early detection, and quality-of-life for those living with cancer. The twin pillars of precision medicine and precision population health guide research and treatment at HDFCCC.<br>
<br>
The mission of the UCSF HDFCCC Cancer Immunotherapy Program (CIP) is to provide patients and their families with streamlined access to cutting-edge cancer immunotherapies. In addition to providing compassionate, patient-centered care, our team of clinicians and researchers is dedicated to improving outcomes for all patients by gaining a better understanding of the role the immune system plays in fighting cancer.<br>
</div></div><div><p><b>Required Qualifications</b></p>
<div><ul><li>Bachelor's degree in related area.</li><li>
Clinical Trial Professional certification from a professional society within one year in position.</li><li>
Minimum of 3 years of related experience.</li><li>
Minimum of 1 year Lead/Supervisory/Manager experience.
</li><li>At least one year of experience in project/program coordination, preferably in clinical trials, either at UCSF or at another academic or research institution.</li><li>
Working knowledge of clinical or laboratory research, clinical trial recruitment, eligibility, protocol adherence, quality data submission and adverse event reporting.</li><li>
Knowledgeable in the IRB requirements as well as FDA regulations for human subject safety.</li><li>
Experience working with sensitive populations, preferably with oncology patients.</li><li>
Knowledge of medical/oncology process and terminology; experience and knowledge of IRB policy and procedure; background in science/medicine preferably in hematology/oncology.</li><li>
NCI/CTEP requirements of clinical trials programs, especially in terms of reporting adverse events.</li><li>
Ability to effectively manage multiple priorities, prioritize projects and meet the demands of a fast-paced and dynamic work environment. Adaptable to quickly changing priorities.</li><li>
Demonstrated skills in employee supervision and HR administration. Demonstrated experience in training others, particularly in the field of research.</li><li>
Critical thinking skills to evaluate issues and identify a potential solution.</li><li>
Clear and concise communicator; good verbal and written communication skills; both.</li><li>
Good interpersonal skills, including but not limited to: problem-solving, teamwork development, leadership, mentorship. Interpersonal skills to effectively motivate others. Works well with others to achieve common goals. Ability to cultivate relationships with multiple stakeholders at various levels of administration.</li><li>
Ability to perform all commonly applicable functions in word processing and spreadsheet software. Effectively uses campus' clinical information and documentation application programs. Proven ability utilizing clinical trial management systems.</li><li>
Ability to cultivate relationships with multiple stakeholders at various levels of administration</li><li>
Highly organized and have the ability to prioritize projects to meet the demands of a fast-paced and dynamic work environment.</li><li>
Able to sit and work at a computer for up to 8 hours/day; stand/walk for 3-6 hours; bend/stoop for up to 3 hours; reach for up to 3 hours; repetitive use of upper extremities for up to 8 hours; able to lift and/or carry 25 pounds; able to hear alarms, clients and/or instructions. Ability to see accurately from 20 inches to 20 feet.</li></ul></div>
</div><div><p><b>Preferred Qualifications</b></p>
<div><ul><li>Advanced degree preferred.</li><li>
At least 1 years&rsquo; experience with industry clinical trials as a CRC.</li><li>
Experience and knowledge of medical care and Phase I-III clinical trials, preferably with oncology trials.</li></ul></div>
</div><div><p><b>License/Certification</b></p>
<div><ul><li>Clinical Trial Professional certification from a professional society within one year in position.</li></ul></div>
</div><div><p><b>About UCSF</b></p>
<div>The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world&rsquo;s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.</div>
</div><div><p><b>Pride Values</b></p>
<div>UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence &ndash; also known as our PRIDE values.
<br>
<br>
In addition to our PRIDE values, UCSF is committed to equity &ndash; both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu
<br>
<br>
Join us to find a rewarding career contributing to improving healthcare worldwide.</div>
</div><div><p><b>Equal Employment Opportunity</b></p>
<div>The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.</div>
</div><div><p><b>Organization</b></p>
<div>Campus</div>
</div><div><p><b>Job Code and Payroll Title</b></p>
<div>009548 CLIN RSCH SUPV 1
</div></div><div><p><b>Job Category</b></p>
<div>Clinical Labs, Research and Scientific, Supervisory / Management</div>
</div><div><p><b>Bargaining Unit</b></p>
<div>99 - Policy-Covered (No Bargaining Unit)
</div></div><div><p><b>Employee Class</b></p>
<div>Career</div>
</div><div><p><b>Percentage</b></p>
<div>100%</div>
</div><div><p><b>Location</b></p>
<div>San Francisco, CA
</div></div><div><p><b>Campus</b></p>
<div>Parnassus Heights (SF)
</div></div><div><p><b>Work Style</b></p>
<div>Fully On-Site</div>
</div><div><p><b>Shift</b></p>
<div>Days</div>
</div><div><p><b>Shift Length</b></p>
<div>8 Hours
</div></div><div><p><b>Additional Shift Details</b></p>
<div>Monday - Friday; 40 hours/week</div></div></div></div><div></div>

Clinical Research Supervisor - Cancer Immunotherapy Program

WAND

<div><p>Wand makes gaming magical. Through game customization and guidance, we build tools that helps players have more fun in their favorite games.
</p><p>Our platform works across thousands of PC games, ensuring that great games are accessible to everyone, regardless of time constraints, skill level, or accessibility needs. We want to build the future of game assistance, and we're hoping you'll join us.</p><h2 class="jobSectionHeader"><b>
THE ROLE</b></h2><p>
You&rsquo;ll be our first dedicated Finance Manager, owning the finance function end-to-end and building it into something that scales. You&rsquo;ll inherit a clean foundation: profitable recurring revenue, an outsourced bookkeeping relationship, a banking partner, and a global subscriber base collecting in multiple currencies. What we don&rsquo;t have yet is the rigor, forecasting, and process architecture a growing company needs.</p><p>
You&rsquo;ll report to the COO and serve as the company&rsquo;s financial conscience. Not a scorekeeper but a thought partner. You&rsquo;ll ask the uncomfortable question: Are we pricing this right? Should we renegotiate that contract? Do we understand what&rsquo;s driving margin compression this quarter? And you&rsquo;ll answer them.</p><p></p><h2 class="jobSectionHeader"><b>
WHAT YOU&rsquo;LL OWN</b></h2><h3 class="jobSectionHeader"><b>
Finance Operations</b></h3><ul><li><p>
Manage our outsourced bookkeeping relationship and drive a clean, on-time month-end close</p></li><li><p>
Approve vendor and contractor payments with appropriate judgment and controls</p></li><li><p>
Quarterback our annual audit from kickoff to sign-off</p></li><li><p>
Manage our banking and credit facility relationships: cash positioning, covenant compliance, and draw decisions</p></li><li><p>
Administer our cap table and equity program, including option grants and exercises</p></li></ul><h3 class="jobSectionHeader"><b>
Tax &amp; Compliance</b></h3><ul><li><p>
Own multi-jurisdiction sales tax and VAT compliance across 20+ US states and international markets; managing external advisors, filings, and registrations</p></li><li><p>
Coordinate with external tax advisors on federal and state income tax, transfer pricing, and ongoing structuring questions</p></li><li><p>
Monitor FX exposure from multi-currency revenue collection into a single USD account and flag hedging opportunities as they arise</p></li></ul><h3 class="jobSectionHeader"><b>
Planning &amp; Analysis</b></h3><ul><li><p>
Own and maintain our quarterly growth model-revenue, margins, headcount, cash flow</p></li><li><p>
Deliver clear, decision-ready financial analysis to the COO and leadership team</p></li><li><p>
Track the metrics that actually matter for a subscription software business: NRR, gross margin, CAC payback, and cohort economics</p></li><li><p>
Prepare investor and board-level financial reporting-clear, concise, and on schedule</p></li></ul><h3 class="jobSectionHeader"><b>
Process &amp; Infrastructure</b></h3><ul><li><p>
Build the finance processes we&rsquo;ll need at 100 people before we get there-approval workflows, procurement, controls, and reporting cadences</p></li><li><p>
Proactively surface contracts and vendor relationships worth renegotiating</p></li><li><p>
Integrate AI into finance workflows from day one-this isn&rsquo;t a nice-to-have, it&rsquo;s how we expect you to work</p></li></ul><p></p><h2 class="jobSectionHeader"><b>
HOW YOU THINK</b></h2><ul><li><p>
You ask questions before you build models. You want to understand the business, not just report on it.</p></li><li><p>
You translate numbers into decisions, not decks. If the analysis doesn&rsquo;t change behavior, you didn&rsquo;t finish.</p></li><li><p>
You&rsquo;re energized by AI and automation-you&rsquo;re already experimenting with tools that make you faster and smarter. Maybe you&rsquo;ve been learning python on the side but haven&rsquo;t been in a place to take advantage of it.</p></li><li><p>
You see ambiguity as opportunity. You&rsquo;d rather build the right process from scratch than inherit a mediocre one.</p></li><li><p>
You have enough confidence to push back and enough humility to be wrong.</p></li></ul><h2 class="jobSectionHeader"><b>
YOUR BACKGROUND</b></h2><p>
We&rsquo;re not looking for a specific pedigree. We are looking for someone who has been in high-intensity financial environments and knows what &ldquo;good&rdquo; looks like. That usually means:</p><ul><li><p>
5&ndash;8 years of experience with roots in investment banking, Big 4, or a top-tier FP&amp;A program-and real time owning things in an operating company</p></li><li><p>
Experience with subscription revenue models and the SaaS metrics that come with them</p></li><li><p>
You&rsquo;ve managed or meaningfully contributed to an external audit process</p></li><li><p>
You can build a 3-statement model in your sleep and a cash flow forecast from a blank page</p></li><li><p>
Familiarity with indirect tax (sales tax, VAT) and multi-currency revenue environments. You don&rsquo;t need to be a tax specialist, but you shouldn&rsquo;t be starting from zero</p></li><li><p><b>
Bonus: </b>You&rsquo;ve worked at a company with 20&ndash;100 people and know what it feels like when the systems aren&rsquo;t built yet.</p></li></ul><p></p><h2 class="jobSectionHeader"><b>
COMPENSATION</b></h2><p><b>
$150,000 &ndash; $180,000</b> base salary</p><ul><li><p>
Equity participation</p></li><li><p>
Fully remote, US-based</p></li><li><p>
Medical, dental, and vision coverage</p></li></ul><p></p><p><i>
Wand is an equal opportunity employer. We believe the best games-and the best companies-are built by people with different perspectives, backgrounds, and experiences.</i></p><p>
Compensation Range: $150K - $180K</p></div>

Finance Manager

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