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cloudpat software support systems administrator

Ogletree Deakins

<div>Position Summary:
<div>
On a day-to-day basis, works under the direction of the Office Administrator, attorneys, paralegals, and practice assistants from whom the Office Assistant is receiving assignments. This position supports the delivery of quality legal services to clients by providing clerical assistance to an office, and by working collaboratively and cooperatively in a team-oriented environment. This is an in-office role.</div>
Essential Functions:
<p>
These are the essential functions of the position. Successful job applicants will be able to perform these functions with or without requested reasonable accommodations.</p><p></p><p><b><br>
Reception/Hospitality</b></p><ul><li>Open front doors and prepare reception area for business each morning.</li><li>Answer multi-line phone system. Screen phone calls and take messages as required or direct callers to their destination.</li><li>Communicate effectively and professionally with clients and others in the Firm.</li><li>Receive and direct clients and visitors.</li><li>Keep general state of reception area and conference rooms clean.</li><li>Have general knowledge of employee absences to determine appropriate routing of phone calls, mail, and deliveries.</li><li>Maintain parking validation log.</li><li>Maintain conference rooms and visitor office reservations using Maptician.</li><li>Order meals for meetings.</li><li>Conference room set-up and clean-up.</li></ul><p></p><p><b><br>
Facilities</b></p><ul><li>May assist Office Administrator with building/office access keycards and parking access for new and departing employees.</li><li>Assist with internal office moves and set up of workstations for new employees.</li><li>Back up for Office Services Coordinator - General kitchen maintenance to include loading and unloading dishwasher and making sure area is tidy and kept clean. Conference room meeting setups and stocking break room supplies, as necessary. Clean and perform maintenance on coffee machines and refrigerators, as needed. Receive, track, and scan all incoming mail and packages and deliver to the recipient. Prepare and send outgoing mail and packages. Prepare copy, scan, and document production requests. Arrange for package pickups and couriers, as necessary.</li><li>May assist with audio visual equipment.</li></ul><p></p><p><b><br>
Library</b></p><ul><li>May work collaboratively with Office Administrator to ensure that library subscriptions are current and requests for new additions are approved.</li><li>Receive incoming subscription updates and file accordingly.</li></ul><p></p><p><b><br>
Administrative &amp; Marketing Support</b></p><ul><li>Order and stock office and kitchen supplies.</li><li>Enter vendor invoices and expense reimbursement requests into Chrome River.</li><li>May assist with processing local office check requests.</li><li>Assist Office Administrator with marketing sponsorships &ndash; tracking due dates, collateral materials, and benefits for attorneys. Tracking spending to align with marketing budget.</li><li>Assist with planning and executing local office marketing events.</li><li>Assist with set-up, clean up and various other responsibilities related to local marketing and office events. Such support may require employee to work hours outside of normal business hours and limited travel.</li><li>Coordinate internal attorney training meetings &ndash; ordering meals, reserving conference space, submitting CLE credits.</li></ul>
Requirements:
<ul><li>1+ year previous experience in a clerical or Office Assistant role.</li><li>Strong interpersonal and customer service skills.</li><li>Strong communication skills, written and verbal.</li><li>Pleasant and clearly understandable phone voice.</li><li>Ability to read, respond timely/accurately to and organize a high volume of emails.</li><li>Ability to work on multiple tasks.</li><li>Good organizational skills including filing.</li><li>Ability to keep work area organized and tidy.</li><li>Ability to sit at a desk for one or more hours at a time.</li><li>Ability to lift and carry up to 50 pounds.</li><li>Good typing speed with few errors.</li><li>Strong proofreading skills.</li><li>Time management skills and ability to work independently as well as with a team.</li><li>Consistent and punctual attendance.</li></ul><p></p><p><b><br>
Computer Skills / Office Equipment:
</b></p><p>Proficient in Microsoft applications including, Outlook, Word, Excel, PowerPoint, and Teams. Ability to operate personal computer and other equipment in the office, including (but not limited to) multi-line phone system, presentation equipment, copier and scanner.</p><p>
Education/Experience: A high school diploma is required.</p><p></p><p><b><br>
Physical Demands:</b></p><p>
The physical demands described here are representative of the requirements that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use a phone system, computer keyboard and mouse; reach with hands and arms; talk and listen. The employee is frequently required to walk and sit, as well as to lift and carry objects such as books, files and boxes weighing up to 50 pounds. The employee is occasionally required to stand, stoop</p><p>
or kneel. May occasionally be required to climb stairs. Specific vision abilities required by this position include close vision and the ability to adjust focus.</p>
Benefits:
<div>
Ogletree Deakins offers a robust suite of benefits for our Staff including: Paid Time Off, Paid Sick Leave, a 401(k) matching program, Profit Sharing, Paid Holidays, Paid Parental Leave, affordable Health and Life Insurance including Dental &amp; Vision coverage, Health Savings Account /Flexible Spending Accounts to help offset the cost of dependent care and/or health care expenses, Tuition Reimbursement and an Employee Assistance Program.</div>
Firm Overview:
<div>
Ogletree Deakins is one of the largest labor and employment law firms representing management in all types of employment-related legal matters. Best Law Firms&reg; has named Ogletree Deakins a &ldquo;Law Firm of the Year&rdquo; for 14 consecutive years. In the 2025 edition, the publication named Ogletree Deakins its &ldquo;Law Firm of the Year&rdquo; in the Litigation &ndash; Labor and Employment category. Ogletree Deakins has more than 1,100 attorneys located in 60 offices across the United States and in Europe, Canada, and Mexico. The firm represents a diverse range of clients, including many of the Fortune 50 companies in the U.S.</div><div>
We are fully committed to the importance of diversity within the legal profession, as well as all workplace environments.</div><div>
Equal Opportunity Employer.</div></div>

Office Assistant

Brasfield & Gorrie

<div><div>The IT Support Technician I will be a member of the Service Desk team, serving as the first point of contact for employees seeking technical assistance. This role involves triaging, troubleshooting, and resolving technology-related issues over the phone, via email, and through our ticketing system. The ideal candidate will be on the front lines of our commitment to providing exceptional service.</div><div></div><div><br>
This key role is based <b>on-site</b> in our corporate office in Atlanta, Georgia.</div><div></div><div><b><br>
Key Responsibilities</b>:</div><ul><li><b>
Deliver Exceptional Service:</b> Serve as the first point of contact for employees seeking technical assistance, ensuring a positive and supportive experience over the phone, via email, and through our ticketing system</li><li><b>
Remote Assistance: </b>Provide timely and effective remote technical support to employees on our construction jobsites and in corporate offices.</li><li><b>
Business</b> <b>Partnership</b>: Partner with internal teams to ensure IT support issues are resolved thoroughly and efficiently, serving as a trusted liaison between B&amp;G technology users and the IT department.
</li><li><b>Critical Thinking:</b> Ability to go beyond just the apparent and available answer to do what it takes to satisfy the customer by being relentless and owning issues.</li><li><b>
Trend</b> <b>Analysis</b> <b>and</b> <b>Improvement</b>: Collaborate with internal teams to identify and analyze trends, identify root causes, and design effective support interventions that enhance user experience.</li><li><b>
Onboarding</b> <b>Experience</b>: Work with HR, hiring managers, and office IT technicians to ensure new employees have a smooth technical on-ramp with all necessary IT software and systems access prior to onboarding with our company.</li><li><b>
Systems</b> <b>Maintenance</b>: Engage in quarterly IT systems maintenance and monitor ticketing systems post-maintenance to ensure smooth operations.
</li><li><b>Knowledge</b> <b>Management</b>: Create and maintain comprehensive, relevant knowledge management articles, detailing troubleshooting steps and processes.</li><li><b>
Software</b> <b>Installation</b> <b>Support</b>: Assist employees with software installations using elevated admin privileges.</li><li><b>
Ticket</b> <b>Management</b>: Manage IT support ticket updates, escalations, and resolutions using help desk software to ensure timely and effective issue resolution.</li></ul><br>
<ul><li>
Bachelor&rsquo;s degree in MIS, IT, or related field required</li><li>
1-3 years of experience in a customer-focused IT support role</li><li>
Proficiency with Windows OS and Microsoft Office preferred</li></ul><div><b>
Skills and Attributes:</b></div><ul><li>
Excellent empathy, active listening, and resiliency</li><li>
Finds fulfillment in their work through serving others.</li><li>
Self-motivated with a hungry work ethic.</li><li>
Proactive approach to problem-solving.</li><li>
Ability to work well both independently and as part of a team.</li><li>
Strong written and verbal communication skills.</li><li>
Committed to learning, continuous improvement, and seeks feedback.</li><li>
Calm under pressure with the ability to alleviate tension in high-stress situations.</li><li>
Exhibits professionalism in communication, personal appearance, and etiquette.</li><li>
Ability to identify, prioritize, and respond to incoming work based on impact and urgency</li></ul><div><b>
Our Vision in IT</b>:<br>
We are committed to being business partners dedicated to exceptional service and building our future. Join us in shaping the future of workplace technology, delivering outstanding support, and contributing to our shared success.</div><div></div><div><i><br>
The above description covers the principal duties and responsibilities of the job. The description shall not, however, be construed as a complete listing of all miscellaneous, incidental, or similar duties which may be required from day-to-day. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</i></div></div>

IT Support Technician - Service Desk

The Home Depot

<div><div><p><b>Position Purpose:</b></p><p>
The Staff Software Engineer is responsible for leading a team of engineers building and designing a product that our customers and associates love. As a Staff Software Engineer, you will be part of a dynamic team with engineers of all experience levels who help each other build and grow technical and leadership skills while creating, deploying, and supporting production applications. In this role, you will also provide technical leadership on machine learning systems, including model development, production deployment, monitoring, and lifecycle management of ML solutions operating at scale. In addition, Staff Software Engineers will assist in product and tool selection, configuration, security, resilience, performance tuning and production monitoring.</p><p><br>
Staff Software Engineers contribute to foundational code elements that can be reused as well as architectural diagrams and other product-related documentation. You will help define best practices for building reliable, explainable, and maintainable ML systems that integrate seamlessly with broader software platforms.</p><p><br>
As a Staff Software Engineer, you will be a core player on the product team and are expected to build and grow the skillsets of the more junior Engineers.</p><p><b><br>
Key Responsibilities:</b></p><ul><li>
45% Delivery and Execution - Collaborates and pairs with other product team members (UX, engineering, and product management) to create secure, reliable, scalable machine learning solutions, Works with Product Team to ensure user stories that are developer-ready, easy to understand, and testable; Configures commercial off the shelf solutions to align with evolving business needs; Creates meaningful dashboards, logging, alerting, and responses to ensure that issues are captured and addressed proactively</li><li>
15% Learning - Participates in learning activities around modern software design, machine learning, and development core practices (communities of practice); Proactively views articles, tutorials, and videos to learn about new technologies and best practices being used within other technology organizations; Attends conferences and learns how to apply new innovations and technologies where appropriate</li><li>
20% Strategy and Planning - Researches and analyzes business trends and behavioral data to identify opportunities for improvement and new initiatives; Leads the evaluation development and recommendation of specific technology products and platforms to provide cost-effective solutions that meet business and technology requirements; Researches and designs best fit infrastructure, network, database, security, and machine learning architectures for products; Proactively creates and maintains tools for monitoring and support; Participates in project planning and management across multiple efforts; Develops formal training courses</li><li>
20% Support and Enablement - Fields questions from other product teams or support teams; Monitors tools and participates in conversations to encourage collaboration across product teams; Provides application support for software running in production; Proactively monitors production Service Level Objectives for products; Proactively reviews the Performance and Capacity of all aspects of production: code, infrastructure, data, message processing, and prediction quality</li></ul><p><b><br>
Direct Manager/Direct Reports:</b></p><ul><li>
This Position typically reports to Software Engineer Manager or Sr Software Engineer Manager</li><li>
This Position has 0 Direct Reports</li></ul><p><b><br>
Travel Requirements:</b></p><ul><li>
Typically requires overnight travel 5% to 20% of the time.</li></ul><p><b><br>
Physical Requirements:</b></p><ul><li>
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.</li></ul><p><b><br>
Working Conditions:</b></p><ul><li>
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.</li></ul><p><b><br>
Minimum Qualifications:</b></p><ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li></ul><p><b><br>
Preferred Qualifications:</b></p><ul><li>
3 - 6 years of relevant work experience</li><li>
Strong experience designing, training, evaluating, and deploying machine learning models in production environments, including batch and real-time inference systems</li><li>
Experience with ML lifecycle management, including feature engineering, model versioning, experimentation, validation, and monitoring for data drift and model performance degradation</li><li>
Experience building and operating ML pipelines using cloud-native services, data platforms, and CI/CD practices for reproducible and reliable model deployment</li><li>
Strong understanding of applied statistics, model evaluation metrics, and tradeoffs between model accuracy, interpretability, latency, and operational cost</li><li>
Experience with algorithms such as clustering, forecasting, anomaly detection, and neural networks.</li><li>
Experience to basic statistics and regression algorithms</li><li>
Experience in advanced machine learning techniques such as NLP, convolutional neural networks, autoencoders, and embeddings generation and utilization</li><li>
Experience in training machine learning models with extremely large datasets</li><li>
Experience with Data Analysis and Machine Learning Tools and Libraries like Jupyter Notebooks, Pandas, SciPy, Scikit-learn, Gensim, tensorflow, pytorch, etc. - and experience integrating them into scalable software systems</li><li>
Experience in Google Cloud Platform and AI/ML related components such as Vertex AI, BigQueryML, and AutoML</li><li>
Experience in effective data engineering practices and big data platforms such as BigQuery, Data Store, etc</li><li>
Experience in a modern scripting language (preferably Python)</li><li>
Experience in writing SQL queries against a relational database</li><li>
Experience in version control systems (preferable Git)</li><li>
Experience in a Linux or Unix based environment</li><li>
Experience in a CI/CD toolchain</li><li>
Experience in REST and effective web service design</li><li>
Experience in production systems design including High Availability, Disaster Recovery, Performance, Efficiency, and Security</li><li>
Experience in cloud computing platform and associated automation patterns and machine learning services they provide</li><li>
Experience in defensive coding practices and patterns for high Availability</li><li>
Experience in A/B testing and effective REST design for scalable web services architecture</li><li>
Familiarity with advanced machine learning architectures GANs, GRU, LSTMs, RNNs, CNNs, style transfer</li></ul><p><b><br>
Minimum Education:</b></p><ul><li>
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.</li></ul><p><b><br>
Preferred Education:</b></p><ul><li>
No additional education</li></ul><p><b><br>
Minimum Years of Work Experience:</b></p><ul><li>
3</li></ul><p><b><br>
Preferred Years of Work Experience:</b></p><ul><li>
No additional years of experience</li></ul><p><b><br>
Minimum Leadership Experience:</b></p><ul><li>
None</li></ul><p><b><br>
Preferred Leadership Experience:</b></p><ul><li>
None</li></ul><p><b><br>
Certifications:</b></p><ul><li>
None</li></ul><p><b><br>
Competencies:</b></p><ul><li>
Global Perspective</li><li>
Manages Ambiguity</li><li>
Nimble Learning</li><li>
Self-Development</li><li>
Collaborates</li><li>
Cultivates Innovation</li><li>
Situational Adaptability</li><li>
Communicates Effectively</li><li>
Drives Results</li><li>
Interpersonal Savvy</li></ul></div><p></p><p><br>
Apply End Date: 04/01/2026</p></div>

Staff Machine Learning Engineer

Smurfit Westrock

<div><div>Our Technology Organization Is Transforming How We Work at Smurfit Westrock. We Align with Our Businesses to Deliver Innovative Solutions That</div><ul><li>
Address specific business challenges, integrate processes, and create great experiences</li><li>
Connect our work to shared goals that propel Smurfit Westrock forward in the Digital Age</li><li>
Imagine how technology can advance the way we work by using disruptive technology.</li></ul><div></div><div><br>
We are seeking forward thinking technologists that can accelerate our focus areas such as building stronger foundational technology capabilities, reducing complexity, employing digital transformation concepts, and leveraging disruptive technology.</div><div></div><div><b><br>
Location and/or Business/Division Details (if applicable)</b></div><div><b>
Lead Analyst, IT Solutions &ndash;</b><b> Sandy Springs, Atlanta, GA (Remote considered with Travel)</b></div><div><b>
Position Summary:</b></div><div><b>
The opportunity:</b></div><div></div><div><br>
The Lead Analyst IT Business systems will work as a skilled team member tasked with strategically planning, implementing, optimizing, and ensuring reliable performance of Oracle Transportation Management (OTM), Global Trade Management (GTM) and associated logistics technologies throughout the North America operations. Acting as a vital part of the digital transformation journey, this role involves close collaboration with Logistics business function, IT Applications, IT Engineering, strategic vendor partners, ERP, Finance and MES operational technology teams to deliver IT Solutions, improve process, maintain operational efficiency, maintain IT Service standards and ensure IT regulatory &amp; audit compliance.</div><div>
The Lead Analyst IT Business systems will function as a strategic problem solver, working closely with business counterparts while collaborating with team members to understand organizational and operational challenges and deliver technology solutions in a cost-effective way. The role will implement new IT solutions, configuration, technical solutions, solution architecture, enhancements, maintenance from initial idea to the project completion and handles both project and budget management. Keep up to date on the latest technological innovations, AI, ML connected to Logistics OTM, GTM and Supply chain technology stack while supporting Logistics operational requirements and strategic business initiatives as we implement additional functionality and expand application roadmap.</div><div>
Smurfit Westrock utilizes Oracle Transportation Management for sourcing, rate management, carrier management, carrier connectivity, transportation planning, and execution to plan, tender and settle shipments within NA supply chain operations. This position is managed by the Oracle Transportation Management (OTM) IT application team.</div><div>
Based on the strategic objectives and priorities set by Logistics Supply Chain function and overall Corporate IT and organization&rsquo;s strategy, this role interacts with Business Process Owners &amp; IT Community to develop and implement solutions as business requirements and priorities are established.</div><div>
Be a key contributor to overall day-to-day management of OTM Operations, participate in end-to-end OTM, GTM and related technology software development and implementation lifecycle including discovery, blueprinting, solution delivery, production support while managing and maintaining service metrics as per organization&rsquo;s standards and requirements.</div><div></div><div><b><br>
How you will impact Smurfit Westrock:</b></div><br>
<div></div><ul><li>
Partner with business and IT stakeholders to drive innovation, enhancements, production support and roadmap expansion for business functions leveraging OTM, GTM and related technologies.</li><li>
Serve as a trusted advisor, OTM configurator, and IT partner by interpreting business requirements to shape future processes and address operational challenges, thereby ensuring optimal system performance, enhanced user experience, and maximized business value.</li><li>
Act as a business analyst and identify business requirements, map them to system capabilities. Establish and nurture robust, collaborative partnerships with key stakeholders throughout the NA Supply chain operations, IT, and other pertinent departments to ensure clear communication and enhance teamwork.</li><li>
Deliver IT solution, design, blueprinting to implementation services of OTM, GTM technical services, including system implementation, configuration, testing, ongoing maintenance, reliability issue resolution, interface management, and reporting.</li><li>
Define, implement, and promote processes, best practices and standards for application development and deployment including service-oriented architecture, reusable code, web usability, user experience, and security controls.</li><li>
Setup testing and deploy OTM modules for logistics operations. Get involved in P<b>roduction Support to run the business; </b>Triage, troubleshoot, and resolve daily system issues, acting as a liaison between users and IT.</li><li>
Provide expertise in <b>Data &amp; Technical Support with utilizing skills of S</b>QL, PL/SQL, XML, and Java to manage data, interfaces, and system integrations.</li><li>
Support carrier on-boarding, rate maintenance, and procurement functions.</li><li>
Ensure seamless, reliable data flow and integration between the OTM layer, ERP, manufacturing &amp; shop floor interfaces, financial systems for AP processes, Fuel calculations, custom and standard Rate applications.</li><li>
Maintain continuous reliability and optimal performance of essential OTM, GTM and related logistics applications by implementing comprehensive disaster recovery and business continuity strategies.</li><li>
Oversee relationships and contractual agreements with principal OTM, GTM and related software vendors and implementation partners.</li><li>
Enforce data governance policies to ensure the integrity and accuracy of production, quality, and performance data used for reporting and decision-making.</li></ul><div></div><div><b><br>
Technical Skills:</b></div><ul><li>
Superior knowledge of SQL (Oracle), OTM SaaS, On-Prem, GTM Cloud</li><li>
OTM functional experience along with cloud implementations, upgrade required.</li><li>
OTM, GTM end-to-end business process knowledge required.</li><li>
Shipment Planning and tendering, shipment execution, rate management, domestic &amp; export operations workflow</li><li>
Knowledge of GTM</li><li>
Invoicing and Voucher creation\Allocation</li><li>
BT Fuel, SMC3 integration experience preferred.</li><li>
Domestic and Export operations will be good to have.</li><li>
Dock scheduling</li><li>
Continuous move</li></ul><div>
Experience/Knowledge working with web Methods preferred.</div><div></div><div><b><br>
What you need to succeed:</b></div><ul><li>
The candidate is expected to exhibit exceptional teamwork abilities and adaptability within a dynamic, fast-paced environment, consistently maintaining a courteous and professional approach.</li><li>
Demonstrate proficiency in effectively responding to shifting priorities, demands, and deadlines, and coordinating efficiently with related teams.</li><li>
Has a track record of influencing others and facilitating consensus among stakeholders.</li><li>
Possesses outstanding communication skills, including the ability to convey business concepts to users, explain technical solutions in relation to business requirements, and articulate ideas clearly and succinctly.</li><li>
Holds OTM, GTM and related technologies implementation experience, SaaS cloud architecture, best-practices of integrations and implementations, financial expertise, relevant industry experience, and displays comprehensive knowledge of logistics and supply chain processes.</li><li>
Excels in analytical thinking, problem-solving, and decision-making.</li><li>
Facilitates and supports effective action, while diligently monitoring progress to ensure superior execution.</li><li>
Maintains superior organizational skills by prioritizing tasks, ensuring attention to detail, and meeting time constraints.</li><li>
Demonstrates a strong sense of initiative and consistently performs duties effectively with limited oversight.</li></ul><div></div><div><b><br>
Skills-Knowledge desired.</b></div><ul><li>
Bachelors degree or minimum equivalent work experience of 10 years in IT, OTM application implementation, upgrade, support, and ERP technology operations.</li><li>
Ability to travel approximately 10%.</li><li>
5-7 years or more &ndash; Implementing and managing logistics applications in the paper Industry or related large manufacturing end-to-end supply chain processes.</li><li>
5-7 years or more - Technical experience in progressive accomplishments in implementations, upgrades, support for OTM, GTM and related technology enabled solutions to complex business problems in an end-to-end ERP solution setting.</li><li>
2+ years or more &ndash; Business relationship management skills, stakeholder engagement, prioritization, effective communication, technology transformation and ability to explain in simple terms, service request portfolio management, develop business capability roadmap, enable digital transformation.</li><li>
Experience leading application projects as a project manager, delivery manager.</li><li>
Understanding Office 365 suite and related collaboration, communication tools.</li><li>
Effective verbal and written communication</li><li>
Possess a strong sense of ownership, urgency, flexibility, adaptability and drive.</li><li>
Experience integrating various software products related to the 3Log software suite and other software products such as Web Methods, MuleSoft, JDE, Power BI, Qlik, PaaS and SaaS architectures.</li><li>
Experience and knowledge of Supply Chain, Logistics end-to-end processes</li><li>
Experience working with or configuring external user access associated with extranet Web Portal technology.</li><li>
Working knowledge of software development life cycle, break fix, demand intake, enhancement and maintenance processes.</li><li>
Working knowledge of ServiceNow or related tools associated to demand intake, break fix, project management and financial tracking.</li><li>
Knowledge of contracts, product pricing, or procurement, strategic vendor partnerships activities a plus</li></ul><div></div><div><b><br>
What we offer:</b></div><ul><li>
Corporate culture based on integrity, respect, accountability and excellence</li><li>
Comprehensive training with numerous learning and development opportunities</li><li>
An attractive salary reflecting skills, competencies and potential</li></ul></div>

Lead Analyst, IT Solutions

P3S Corporation

<p><b>Location: </b> 90% Remote / 10% at Atlanta, GA</p><p>1600 Clifton RD, NE, Building 24, Mailstop A27, Atlanta, GA 30329</p><p><b>Type:</b> Full-Time Contract</p><p><b>Schedule</b>: 40 hours per week max.</p><p><b>Client:</b> The Center for Disease Control and Prevention (CDC), Office of Infectious Diseases (OID), National Center for Immunization and Respiratory Diseases (NCIRD).</p><p><b>Need: </b>Operation oversight of the Vaccine Tracking System (VTrckS) and the NCIRD Advanced Business Intelligence Platform (NABIP). Technical business analysts support services to test defects and the fixes to those defects and NABP in technical business analysts' support.</p><p><b>Position:</b> Technical Business Analyst</p><p><b>Experience:</b> Minimum 3 - 5+ years with business analytics expertise on enterprise class data systems and with SAP system and components. Background in Information Systems, Communications, Public Health or related field.</p><p><b>Preferred Qualifications:</b></p><p>Knowledge of CDC culture, mission, and IT environment</p><p>Experience working with the CDC Enterprise Performance Life Cycle (EPLC) methodology</p><p>Experience with analysis, visualization and reporting software and capabilities</p><p><b>Technology knowledge: </b> VTrckS, NABIP, SAP areas such as SAP CRM, SAP ECC, SAP HANA, SAP Business Suite on HANA, <b>SAP HANA S/4,</b> SAP SBO, SAP GUI, SAP Portal, SAP E-COMMERCE &amp; custom applications like Spend Plan and operational environments, high-level functional systems analysis, design, integration, documentation, and implementation advice on exceptionally complex problems that need extensive knowledge of the subject matter for effective implementation. Skype, Teams, Microsoft Office, and Zoom.</p><p><b>Responsibilities:</b></p><ul><li>Triage new tickets and assign workflow for review and testing.</li><li>Provide assistance to the business analysts team for documenting business requirements and data validation in support of the VTrckS and NABIP project teams.</li><li>Support and analyze customer processes and requirements with with support of the program. Prepare specified project documentation. Assist in business process redesign and refine as needed.</li><li>Assist training and testing teams with activities for information systems.</li><li>Coordinate and participate in the exchange of information for NCIRD OD Informatics Team Lead on VTrckS and NABIP related initiatives.</li><li>Provide consultation to internal and external partners and Awardees.</li><li>Provide subject matter expertise in understanding of the business unit's systems, capabilities, and respective technologies such as SAP &amp; VTrckS.</li><li>Maintain communication with customers such as Awardees, program and team members</li><li>Provide technical knowledge and analysis of highly specialized applications such as</li><li>Participate as needed in all phases of software development with emphasis on the planning, analysis, testing, integration, documentation, and presentation phases.</li><li>Participate in meetings including preparing and set-up.</li><li>Develop reports and documentation associated with projects or initiatives assigned.</li><li>Gather, develop, coordinate, refine and maintain business requirements for various projects and/or systems from initial phase to final implementation, assuring requirements meet standards.</li><li>Interact with users, other portfolios, and vendors for full life cycle of project.</li><li>Assist in maintenance and communication of project status reports and tracking.</li><li>Provide user support and coordinate resolution of issues to include change management, root cause analysis, and appropriate escalation as needed.</li><li>Develop use cases and functional specifications and coordinate the capture of process models and functional testing, ensuring system is functionally appropriate, technically sound, and well integrated.</li><li>Develop and manage user acceptance criteria.</li><li>Coordinate the process to analyze, evaluate, implement, and maintain systems developed internally and/or externally with an outside vendor.</li><li>Assist in the development of project definitions, cost/benefit and risk analysis, work plans, progress reports, and presentations.</li><li>Transition product support to systems operations.</li><li>Assist in establishing end user training.</li><li>Assist with testing as appropriate in the area of defect management. Provide training to testers on procedures for logging in defects during testing cycles. Coordinate with the Training team defects that are resolved which will require modification of training materials.</li><li>Provide assistance to the training team on training activities for information systems.</li><li>Develop and maintain instructional material and SOPs for internal use by Business Analysts in conducting their core functions. Conduct proper knowledge transfer to FTEs or other contract staff. Develop a transition plan.</li><li>Record minutes from all issues and defects meetings and log into SharePoint for archiving purposes. Work with the Transport Management team to record all transports and numbers for defects.</li></ul><p>o Set up new NDCs in Q5, Q6, Training and Production.</p><p>o Perform Testing, UAT and Production support for master data setup.</p><p>o Set up master data for new Vaccine Vendors, Depots, and Contracts.</p><p>o Perform quality check on DM004, DM008 and DM007 interfaces to BARDA for Pandemic Bulk Orders, Provider Orders and Receipts.</p><p>o Remediate Order exceptions with Awardees, Commercial Partners and Federal Agencies.</p><p>o Review or make changes to the data lake views</p><p>o Review and process Order cancellations.</p><p>o Perform the reversal of Orders cancelled by mistake.</p><ul><li>When requested, conduct VTrckS level2 support activities as follows:</li><li>Perform and assist in triaging front office or back office tickets escalated to CDC level2 for resolution. Log all items into HPQC and route the ticket according to established level2 standard operating procedures.</li><li>Monitor all issues and defects on a daily basis to ensure that they are being worked in a timely manner.</li><li>Ensure items that have been resolved are closed in a timely manner with the appropriate level of documentation.</li><li>Follow-up with appropriate staff to ensure that status updates are input in HPQC for open items.</li><li>Provide reports on all open issues and defects on a daily basis to the Contact Center.</li><li>Monitor VTrckS level 2 mailbox to ensure items are logged quickly into HPQC for accountability. Attend all meetings during which defects and issues are discussed to provide up-to-date information to all VTrckS Leadership.</li><li>When requested, conduct NABIP HANA level 2 support activities as follows:</li><li>Perform and assist in triaging NABIP HANA tickets. Log all items into HPQC and route the ticket according to established NABIP HANA level2 standard operating procedures.</li><li>Conduct daily ticket maintenance as described in the NABIP HANA level2 standard operating procedures.</li><li>Ensure items that have been resolved are closed in a timely manner with the appropriate level of documentation.</li><li>Follow-up with appropriate staff to ensure that status updates are input in HPQC for open items.</li><li>Monitor NABIP Support mailbox to ensure items are logged quickly into HPQC for accountability and emails are filed in the appropriate subfolders, per the NABIP HANA level2 standard operating procedures.</li></ul><p><i>P3S is an equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.</i></p><p>Job Type: Full-time</p><p>Pay: From $75,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Disability insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Day shift</li><li>Monday to Friday</li><li>No nights</li><li>No weekends</li></ul><p>Application Question(s):</p><ul><li>What is your salary expectation?</li><li>Are you a US Citizen?</li><li>Do you have any experience working with CDC?</li><li>Do you have any experience working with federal contracts?</li></ul><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Experience:</p><ul><li>Spend Plan: 3 years (Preferred)</li><li>Ticketing System: 3 years (Preferred)</li><li>SAP S/4HANA: 3 years (Preferred)</li><li>SQL: 3 years (Preferred)</li><li>SAP HANA: 3 years (Preferred)</li><li>SAP CRM: 3 years (Preferred)</li><li>SAP: 3 years (Preferred)</li><li>Business analysis: 3 years (Required)</li></ul><p>Location:</p><ul><li>Atlanta, GA 30329 (Required)</li></ul><p>Work Location: Hybrid remote in Atlanta, GA 30329</p>

CDC Technical Business Analyst

Cushman & Wakefield

<div><p><b>Job Title</b></p>
Executive Administrator<p></p>
(https://careers.cushmanwakefield.com/)<p></p><p><b>
Job Description Summary</b></p>
We&rsquo;re seeking a highly organized and adaptable Executive Assistant with strong people skills to join our team and support the seamless execution of day-to-day operations for our executive leadership. This role is ideal for someone who is skilled in building rapport and leveraging networks, who anticipates needs and finds solutions, who remains calm under pressure and adapts quickly to changing circumstances, and who enjoys supporting the success of others.<p><b>
Job Description</b></p><p></p><p><b>
Responsibilities</b></p><ul><li>
Provide administrative support for senior-level executives, anticipating needs and proactively addressing them</li><li>
Own and manage complex executive calendars, balancing competing priorities and ensuring alignment with strategic goals. Arrange internal meetings, external appointments, conference calls, and conference rooms</li><li>
Screen calls and emails, identifying and tracking high-priority items and deadlines. Provide appropriate responses in coordination with the executive</li><li>
Initiate and respond to executive correspondence, handling confidential and non- routine information with discretion</li><li>
Provide exceptional hospitality to guests, consistently going above and beyond to ensure a welcoming environment and a high level of customer service</li><li>
Coordinate and book travel in alignment with corporate policies and executive preferences. Anticipate potential travel changes and/or disruptions and adjust travel plans accordingly (often highly time-sensitive)</li><li>
Prepare and reconcile expense reports, obtain receipts, and ensure accurate credit card charge reconciliation</li><li>
Track action items and deadlines, ensuring timely follow-up and completion</li><li>
Perform advanced tasks using Microsoft Office Suite, including creating, editing and updating documents, presentations and spreadsheets Meeting and Event Planning</li><li>
Organize and facilitate large team events and special projects, sometimes acting as project manager</li><li>
Coordinate, schedule, and manage logistics for internal and external meetings, leadership offsites, client engagements, and high-profile events.</li><li>
May include pre-registration/registration of guests at meeting locations, greeting guests upon arrival, group hotel booking, catering arrangements, restaurant reservations, and group activities.</li></ul><p></p><p><b>
Requirements</b></p><ul><li>
5+ years of experience in executive support, operations, project coordination, or business administration.</li><li>
Demonstrated success in managing complex executive calendars and event logistics.</li><li>
Experience supporting or working closely with executive leadership.</li><li>
Excellent organizational and time-management skills with strong attention to detail.</li><li>
Strong written and verbal communication skills.</li><li>
Comfort working independently and navigating ambiguity.</li><li>
Proficiency in tools such as Microsoft Office, Teams, and project/task management platforms (e.g., Workday, Concur).</li><li>
Ability to maintain discretion and confidentiality.</li><li>
Demonstrated ability to develop positive relationships with people inside and outside of the organization, digitally, on the phone, and in person with executives.</li><li>
A hospitality mindset - a desire to go the extra mile to create memorable experiences and exceed the expectations of others.</li></ul><p><b><br>
Preferred Qualifications</b></p><ul><li>
Experience in a large corporate or global organization</li><li>
Experience coordinating offsites, meetings, or corporate events</li><li>
Experience in hospitality is a plus</li></ul><br>
<p></p>
Cushman &amp; Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.<br>
<p></p>
The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate&rsquo;s experience and qualifications.<br>
<p></p>
The company will not pay less than minimum wage for this role.<br>
<p></p>
The compensation for the position is: $32.73 - $38.50<p></p>
Cushman &amp; Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.<p></p><p>
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman &amp; Wakefield, please call the ADA line at <b>1-888-365-5406</b> or email <b>HRServices@cushwake.com</b>. Please refer to the job title and job location when you contact us.</p><p></p>
INCO: &ldquo;Cushman &amp; Wakefield&rdquo;</div>

Executive Administrator

Guidehouse

<div><p>Job Family:</p>
Business Systems Analysis<p><br>
Travel Required:</p>
Up to 25%<p><br>
Clearance Required:</p>
None<p>
What You Will Do:</p><p>
Guidehouse is seeking a Technical Business Analyst to support Agile software development projects for federal and commercial clients in the Health industry. This role is ideal for a seasoned analyst who can independently lead requirements activities, partner closely with technical and business leadership, and contribute to overall delivery success.</p><p>
As a Technical Business Analyst, you will serve as a trusted advisor to clients and internal teams, owning complex requirement efforts and helping shape scalable, high-quality software solutions in an Agile environment.</p><p>
Key responsibilities include:</p><ul><li>
Lead requirements elicitation, analysis, documentation, and validation efforts for Agile software development initiatives</li><li>
Translate complex business needs into clear, testable user stories, epics, features, and acceptance criteria</li><li>
Partner with Product Owners to manage, prioritize, and refine the product backlog</li><li>
Act as a primary liaison between client stakeholders and technical delivery teams</li><li>
Facilitate Agile ceremonies, including backlog grooming, sprint planning, sprint reviews, and retrospectives</li><li>
Define and document functional and non-functional requirements (e.g., security, performance, integration, scalability)</li><li>
Support solution design discussions by providing business and system-level insights</li><li>
Identify and manage requirements-related risks, dependencies, assumptions, and impacts</li><li>
Support testing, defect triage, and user acceptance activities to ensure solutions meet business intent</li><li>
Contribute to project planning, estimation, and delivery reporting as needed</li><li>
Mentor junior analysts and contribute to team knowledge sharing and best practices</li></ul><p>
What You Will Need:</p><ul><li>
A bachelor&rsquo;s degree is required</li><li>
US Citizenship or a Green card is required</li><li>
A minimum of FIVE (5) years of experience as a Business Analyst supporting software development projects</li><li>
Must be willing to work TWO (2) days ONSITE- Hybrid</li><li>
Demonstrated experience working in Agile/Scrum environments</li><li>
Strong ability to independently lead requirements efforts with minimal oversight</li><li>
Experience translating business needs into technical artifacts (user stories, workflows, data requirements, APIs)</li><li>
Proficiency with Agile and collaboration tools such as Jira, Confluence, Azure DevOps, or similar</li><li>
Experience defining, prioritizing, and delivering data‑driven product capabilities leveraging modern cloud data platforms such as Snowflake and/or Databricks</li><li>
Knowledge of Health industry related software needs and acumen</li><li>
Strong stakeholder management, facilitation, and communication skills</li><li>
Ability to manage competing priorities across multiple workstreams</li></ul><p>
What Would Be Nice to Have:</p><ul><li>
Experience supporting federal government clients or highly regulated environments</li><li>
Familiarity with modern software architectures (cloud-native, microservices, APIs)</li><li>
Experience collaborating with UX/UI designers and applying design thinking practices</li><li>
Agile or business analysis certifications (CSPO, CSM, PMI-PBA, SAFe, or similar)</li><li>
Experience contributing to proposals, SOWs, or client-facing deliverables</li></ul>
The annual salary range for this position is $89,000.00-$148,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.<p><br>
What We Offer:</p><p>
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.</p><p>
Benefits include:</p><ul><li><p>
Medical, Rx, Dental &amp; Vision Insurance</p></li><li><p>
Personal and Family Sick Time &amp; Company Paid Holidays</p></li><li><p>
Position may be eligible for a discretionary variable incentive bonus</p></li><li><p>
Parental Leave and Adoption Assistance</p></li><li><p>
401(k) Retirement Plan</p></li><li><p>
Basic Life &amp; Supplemental Life</p></li><li><p>
Health Savings Account, Dental/Vision &amp; Dependent Care Flexible Spending Accounts</p></li><li><p>
Short-Term &amp; Long-Term Disability</p></li><li><p>
Student Loan PayDown</p></li><li><p>
Tuition Reimbursement, Personal Development &amp; Learning Opportunities</p></li><li><p>
Skills Development &amp; Certifications</p></li><li><p>
Employee Referral Program</p></li><li><p>
Corporate Sponsored Events &amp; Community Outreach</p></li><li><p>
Emergency Back-Up Childcare Program</p></li><li><p>
Mobility Stipend</p></li></ul><p>
About Guidehouse</p><p>
Guidehouse is an Equal Opportunity Employer&ndash;Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.</p><p>
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.</p><p>
If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.</p><p>
All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.</p><p>
If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse&rsquo;s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant&rsquo;s dealings with unauthorized third parties.</p><p>
Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.</p></div>

Technical Business Analyst (Health)

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