case manager

assistant general manager

banquets manager

community manager

restaurant manager

club manager

Flynn Group

<div>Flynn Fitness is one of seven premier brands of Flynn Group, which has grown to be the largest franchise operator in the world. Flynn owns and operates a diversified portfolio of restaurants in iconic, world class brands across diverse segments, including Applebee&rsquo;s, Arby&rsquo;s, Panera Bread, Pizza Hut, Taco Bell, Wendy&rsquo;s and Planet Fitness. Our primary mission is to be the premier operator within each of these brands. We will achieve this by focusing on our core values; Care Genuinely for People, Play like a Champion, and Win as One.
Planet Fitness prides itself on creating a unique environment where anyone &ndash; and we mean anyone &ndash; can be comfortable. A diverse, Judgement Free Zone where a lasting, active lifestyle can be built. This product is a tool, a means to an end; not a brand name or a mold-maker, but a tool that can be used by anyone. As we evolve and educate ourselves, we will seek to perfect this safe, energetic environment, where everyone feels accepted and respected.
Reporting to Regional Manager, the Club Manager will be responsible for oversight of club operations, guaranteeing a positive member experience as well as ensuring financially stability of club. This position plays a critical role in managing our team dynamic in an effort to maintain a high-energy atmosphere inside the Judgement Free Zone.
Skills Required<ul><li>
Customer Service: Demonstrates excellent interpersonal skills by interacting with customers, including coworkers and the public, in a manner that consistently exceeds expectations and addresses their needs.</li><li>
Communication: Practices active listening by fully engaging with customers, showing empathy, understanding their perspectives, and collaborating to find effective solutions.</li><li>
Problem Solving: Identifies and defines issues clearly, analyzes relevant information, explores alternative solutions, and develops appropriate action plans. Seeks guidance when necessary to ensure the best outcomes.</li><li>
Club Performance: Proven ability to manage club performance using Profit &amp; Loss (P&amp;L) statements and Key Performance Indicators (KPIs) to drive operational and financial results.</li></ul>
Essential Duties and Responsibilities<ul><li>
Grow, develop and build a winning team by utilizing best practices in hiring, training, coaching and performance management. Utilize training tools available (e.g. &ndash; Planet Fitness University) to hold team accountable for essential learning.</li><li>
Teach your team to provide +1 service. Observe, teach in the moment and lead by example</li><li>
Ensure every member has a friendly greeting upon entering/exiting the gym through a clear and enthusiastic hello and goodbye.</li><li>
Develop a plan to drive EFT through maximizing KPI&rsquo;s in your club. This must include meeting assigned goals for BCM, tour percentage, employee retention, member engagement as well as regional inspection each month.</li><li>
Be responsible for a timely, professional and solution-oriented response to member service submissions. Create raving fans!</li><li>
Foster a culture of adaptability by encouraging open communication, collaboration, and experimentation with new ideas.</li><li>
Be a champion of change. We are always introducing new systems and processes. Lead change-management efforts and guide teams through transitions with clarity and confidence.</li><li>
Ensure that your club has proper open and close procedures. Ownership of the business 24/5.</li><li>
Write an effective schedule that meets hours determined by payroll grid. Schedules are generated weekly and must include a balance of support from management and staff.</li><li>
Be accountable for your team&rsquo;s knowledge of critical information (e.g. - marketing promotions, corporate initiatives or new policy) .</li><li>
Develop your assistant manager into a future leader. Provide on the job training to develop management skills such as delegation, accountability and performance management.</li><li>
Perform weekly bank deposits to ensure timely deposit of club revenue.</li><li>
Exhibit flexibility with your schedule. This leader must be willing to change schedule if coverage is needed.</li><li>
Daily member experience walkthroughs to ensure facility is in clean and working order.</li><li>
Conduct 1v1s with Assistant Manager to align on responsibilities and develop them as a leader.</li><li>
Manger outlook email and calendar to make sure tasks are completed and meetings are attended in a timely manner.</li><li>
Utilize club systems and reporting tools to monitor equipment functionality, labor, payroll accuracy, and key performance metrics; identify trends and partner with leadership to address gaps and opportunities.</li><li>
Model ethical, professional, and compliant behavior in all interactions, maintaining confidentiality and promoting a culture of accountability and respect.</li></ul>
Physical Demands<ul><li>
Ability to stand for extended periods during shifts.</li><li>
Frequent walking throughout the facility.</li><li>
Occasional lifting and carrying of items up to 75 pounds, with or without reasonable accommodation.</li><li>
Reaching, bending, and kneeling as needed for stocking and cleaning tasks.</li><li>
Ability to work in a busy, noisy fitness environment.</li><li>
Will occasionally use or be around standard cleaning products; appropriate safety procedures and protective equipment are provided.</li></ul>
For a copy of Flynn Group&rsquo;s Workplace Privacy Notice, please visit https://flynn.com/privacy-policy/
Flynn Group is an equal opportunity employer. We are committed to creating a diverse and inclusive workforce and providing reasonable accommodations/adjustments for individuals with disabilities. If you require any accommodation or adjustments throughout the application process, please let us know. We look forward to reviewing your application and potentially welcoming you to our premier team!</div>

Club Manager

Equinox

<div>Company Description 
OUR STORY:
Equinox Group is a high growth collective of the world's most influential, experiential, and differentiated lifestyle brands. We restlessly seek what is next for maximizing life - and boldly grow the lifestyle brands and experiences that define it. In addition to Equinox, our other brands, SoulCycle and Equinox Hotels are all recognized for inspiring and motivating members and employees to maximize life. Our portfolio of brands is recognized globally with locations within every major city across the United States in addition to London, Toronto, and Vancouver. 
OUR CODE:
We are passionate about high performance living and we practice what we preach &ndash; investing time in our own health and fitness. We believe that everyone has untapped potential within them and it takes a disruptive approach to unleash it. We dream big and don&rsquo;t settle for the status quo. We sweat the details. We never accept less than 110% to help each other deliver the Equinox experience and enable our members to get great results. We are obsessed with what&rsquo;s new, what&rsquo;s now, what&rsquo;s next. Never following, always leading, and living ahead of the moment in fashion, culture, and consumer behavior. We aren&rsquo;t just a company; we&rsquo;re a community vested in each other&rsquo;s success. We value humility and a team approach at every level of the company. 
If you are a high performing individual who is passionate about winning and inspiring others then we are excited to discuss career opportunities with you. 
Job Description 
The Assistant General Manager will help ensure the smooth and efficient operational procedures within all departments enabling the Equinox club to provide the highest level of customer service.<ul><li>
Train and supervise the Front Desk, Housekeeping and M.O.D managers while helping the General Manager facilitate all delegated projects and responsibilities</li><li>
Manage multiple aspects of inventory control, payroll budget, daily bank deposits, shift coverage and general club maintenance</li><li>
Educate staff of proper company policies and procedures</li></ul> 

Qualifications 
<ul><li>
Qualified candidates must have proven leadership ability in an educational, fitness or professional settings with 3-6 years of management experience in a customer service business</li><li>
Enthusiastic, passionate and knowledgeable regarding the fitness industry</li><li>
Excellent verbal and written communication skills</li><li>
Proven ability to drive revenue</li><li>
Hire, direct and train staff as well as excellent time management and follow-up skills</li><li>
Financial management experience</li><li>
4-year college degree strongly preferred</li></ul> 
Additional Information 
AS A MEMBER OF THE EQUINOX TEAM YOU WILL RECEIVE:<ul><li>
Complimentary Club membership</li><li>
30- 50% discounts on all Equinox products and services including Personal Training, Private Pilates, Spa and Caf&eacute;&rsquo; services and Shop items</li></ul>
This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.
Equinox is an equal opportunity employer. For more information regarding our career opportunities, please visit one of our clubs or our website at https://careers.equinox.com/
All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.</div>

Assistant General Manager, Miami

Miami Hype

<div>
 
 Administrative Assistant
 
 
 
 Premier Youth Volleyball Club &ndash; South Florida
 
 
 
 
 Full-Time | In-Office (9:00 AM &ndash; 5:00 PM)
 
 
 
 
 
 
 About the Club
 
 
 We are one of South Florida&rsquo;s fastest-growing youth volleyball organizations, serving athletes ages 8&ndash;18 across developmental, regional, and national programs.
 
 
 
 
 
 Our environment is fast-paced and detail-driven, where strong organization and communication are essential to delivering a high-quality experience for players and families.
 
 
 
 
 
 We are seeking a reliable and highly organized
 
 Administrative Assistant
 
 to support the daily operations of the club and help maintain structure across all systems.
 
 
 
 Role Overview
 
 
 
 
 
 The
 
 Administrative Assistant
 
 is responsible for managing the club&rsquo;s day-to-day administrative functions, including communication, scheduling support, billing, and general office operations.
 
 
 
 
 
 This is a
 
 full-time, in-office role (9&ndash;5)
 
 that requires someone who is:
 
 <ul>
 <li>
 Organized and detail-oriented
 </li>
 <li>
 Responsive and professional
 </li>
 <li>
 Comfortable handling multiple tasks throughout the day
 </li>
 </ul>
 
 
 
 
 You will work closely with leadership and coaching staff to ensure that
 
 operations run smoothly and communication stays clear and consistent
 
 .
 
 
 
 Key Responsibilities
 
 
 
 
 
 1. Front Office &amp; Communication
 
 <ul>
 <li>
 Answer and manage
 
 phone calls, emails, and daily inquiries
 
 </li>
 <li>
 
 Serve as a point of contact for parents, players, and new prospects
 
 </li>
 <li>
 
 Provide accurate information regarding programs, schedules, and registration
 
 </li>
 <li>
 
 Ensure timely and professional communication at all times
 
 </li>
 </ul>
 
 
 
 
 2. Billing &amp; Administrative Support
 
 <ul>
 <li>
 Manage
 
 billing, invoices, and payment tracking
 
 </li>
 <li>
 
 Assist families with account questions and payment-related concerns
 
 </li>
 <li>
 
 Maintain organized financial records and administrative documentation
 
 </li>
 <li>
 
 Support backend systems such as registration platforms and spreadsheets
 
 </li>
 </ul>
 
 
 
 
 3. Scheduling &amp; Program Support
 
 <ul>
 <li>
 Assist with
 
 practice schedules, court assignments, and calendar updates
 
 </li>
 <li>
 
 Support coordination of clinics, camps, and club programming
 
 </li>
 <li>
 
 Help ensure all schedules are accurate, updated, and clearly communicated
 
 </li>
 <li>
 
 Assist with tryout organization and general program logistics
 
 </li>
 </ul>
 
 
 
 
 4. Office Operations &amp; Organization
 
 <ul>
 <li>
 Maintain organized systems for:
 </li>
 <li>
 Player rosters
 </li>
 <li>
 Schedules
 </li>
 <li>
 Communication records
 </li>
 <li>
 Administrative files
 </li>
 <li>
 Support daily office operations and ensure a structured environment
 </li>
 <li>
 Assist with preparation for meetings, events, and internal needs
 </li>
 </ul>
 
 
 
 
 5. Staff &amp; Leadership Support
 
 <ul>
 <li>
 Provide administrative support to
 
 club leadership and coaching staff
 
 </li>
 <li>
 
 Assist with coordinating internal communication and documentation
 
 </li>
 <li>
 
 Help ensure coaches and leadership have what they need to operate efficiently
 
 </li>
 </ul>
 
 
 
 
 6. Community &amp; Event Support
 
 <ul>
 <li>
 Assist with organizing
 
 club events, clinics, and community initiatives
 
 </li>
 <li>
 
 Support communication and coordination for community service efforts
 
 </li>
 <li>
 
 Help maintain a positive and professional club presence
 
 </li>
 </ul>
 
 
 
 
 Qualifications
 
 
 
 
 
 Required
 
 <ul>
 <li>
 Ability to work
 
 in-office, full-time (9&ndash;5)
 
 </li>
 <li>
 
 Strong organizational and multitasking skills
 
 </li>
 <li>
 
 Excellent communication (phone, email, in-person)
 
 </li>
 <li>
 
 High attention to detail and follow-through
 
 </li>
 <li>
 
 Ability to work in a fast-paced environment
 
 </li>
 </ul>
 
 
 
 
 Preferred
 
 <ul>
 <li>
 Previous administrative or office experience
 </li>
 <li>
 Experience in youth sports, athletics, or service-based environments
 </li>
 <li>
 Familiarity with scheduling systems or registration platforms
 </li>
 </ul>
 
 
 
 
 Who This Role Is For
 
 
 This role is for someone who:
 
 <ul>
 <li>
 Is naturally organized and dependable
 </li>
 <li>
 Communicates clearly and professionally
 </li>
 <li>
 Can manage multiple responsibilities without getting overwhelmed
 </li>
 <li>
 Takes pride in keeping systems clean, structured, and efficient
 </li>
 </ul>
 
 
 
 
 What Success Looks Like
 
 <ul>
 <li>
 Communication is handled quickly and professionally
 </li>
 <li>
 Billing and records are accurate and up to date
 </li>
 <li>
 Schedules are clear and organized
 </li>
 <li>
 Leadership and coaches feel supported
 </li>
 <li>
 Daily operations run smoothly and efficiently
 </li>
 </ul>
 
 
 
</div>

Administrative Assistant

Puppy Yoga Club

About Puppy Yoga ClubPuppy Yoga Club is America&rsquo;s happiest workout &mdash; a unique experience combining yoga, wellness, and puppies.With 25+ studios across the U.S., we welcome thousands of customers every weekend and are building one of the fastest-growing experiential brands in the country.Now, we&rsquo;re looking for a creative content machine to help us take our social media to the next level.Your MissionYour goal is simple:Create viral, high-performing content that grows our Instagram &amp; TikTok and drives bookings.You&rsquo;ll be on the front lines of our brand &mdash; filming, creating, testing, and posting content every week.What You&rsquo;ll Do<ul><li>Create original video concepts (street interviews, challenges, reactions, trends, storytelling, etc.)</li><li>Film and appear in videos (you must be comfortable on camera)</li><li>Edit high-quality short-form videos (Reels / TikTok / Shorts)</li><li>Post consistently and optimize content performance</li><li>Test different formats and iterate fast (hooks, formats, angles)</li><li>Collaborate with our team and studios to capture real moments</li><li>Stay on top of trends and adapt them to our brand</li></ul>Examples of Content<ul><li>&ldquo;Would you do puppy yoga for $59?&rdquo; (street interviews)</li><li>Guess the breed! (street interviews)</li><li>&ldquo;Best date idea in Miami?&rdquo;</li><li>Behind-the-scenes at our studios</li><li>Customer reactions &amp; viral moments</li></ul>What We&rsquo;re Looking For<ul><li>Extremely creative and idea-driven</li><li>Comfortable speaking on camera</li><li>Strong video editing skills (CapCut, Premiere, etc.)</li><li>Deep understanding of TikTok / Instagram Reels</li><li>Obsessed with social media &amp; viral content</li><li>Fast executor : you test, learn, and improve quickly</li><li>Bonus: experience growing an account or creating viral content</li></ul>Why Join Us<ul><li>Be part of one of the fastest-growing experiential brands in the U.S.</li><li>Work directly with the founders and have real impact</li><li>Massive creative freedom, we want bold ideas</li><li>Opportunity to grow into a Head of Content / Social Lead</li></ul>Pay: $3,200.00 per monthWork Location: In person

Content Creator (Social / Video) — Puppy Yoga Club

<div>
 
 
 WHY JOIN ALO?
 
 
 
 Mindful movement. It&rsquo;s at the core of why we do what we do at ALO&mdash;it&rsquo;s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That&rsquo;s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.
 
 
 
 OVERVIEW
 
 
 
 
 The Operations Lead is critical in the store leadership team and is responsible for driving and coaching to profitability and efficiency. The Operations Lead will work closely with the Operations &amp; Visual Manager in initiating, delegating work, and providing feedback to the team to achieve optimal results supporting total store operations.&nbsp;&nbsp;
 
 
 &nbsp;
 
 
 
 
 Operations Leader
 
 
 &nbsp;
 
 
 <ul>
 <li>
 
 Lead &amp; execute inventory management processes effectively with a focus on maximizing inventory accuracy and reducing shrink
 
 
 &nbsp;
 
 </li>
 <li>
 
 Investigate and root cause inventory accuracy issues, partnering with the General Manager to escalate process or system gaps
 
 
 &nbsp;
 
 </li>
 <li>
 
 Manage execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management
 
 
 &nbsp;
 
 </li>
 <li>
 
 Champion strong visual standards for the sales floor
 
 
 &nbsp;
 
 </li>
 <li>
 
 Support a safe work environment and efficient operation through strong stockroom standards and processes
 
 
 &nbsp;
 
 </li>
 </ul>
 
 
 Business Leader&nbsp;
 
 
 &nbsp;
 
 
 <ul>
 <li>
 
 Partner with Operations &amp; Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized
 
 
 &nbsp;
 
 </li>
 <li>
 
 Demonstrate strong business acumen by leveraging metrics to support business-driving strategies
 
 
 &nbsp;
 
 </li>
 <li>
 
 Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests
 
 
 &nbsp;
 
 </li>
 </ul>
 
 
 People Leader
 
 
 &nbsp;
 
 
 <ul>
 <li>
 
 Leads by example and inspires staff in daily operations and guest experience.
 
 
 &nbsp;
 
 </li>
 <li>
 
 Directly oversee the Operations Associates; responsible for recruitment and development of talent
 
 
 &nbsp;
 
 </li>
 <li>
 
 Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader
 
 
 &nbsp;
 
 </li>
 </ul>
 
 
 Business Partner
 
 
 &nbsp;
 
 
 <ul>
 <li>
 
 Collaborate with Visual Lead to ensure cross-functional training, and Sales &amp; Service Lead to ensure the business is well-executed
 
 
 &nbsp;
 
 </li>
 <li>
 
 Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations &amp; Visual Manager (e.g. from the SCC)
 
 
 &nbsp;
 
 </li>
 </ul>
 
 
 Operations Lead Qualifications:
 
 
 &nbsp;
 
 
 <ul>
 <li>
 
 2+ Years prior work experience in a client-centric, sales environment
 
 
 &nbsp;
 
 </li>
 <li>
 
 Proven leadership capabilities demonstrating excellent decision making
 
 
 &nbsp;
 
 </li>
 <li>
 
 Values feedback, receptive to receiving feedback and eager to provide
 
 
 &nbsp;
 
 </li>
 <li>
 
 High energy, upbeat and enthusiastic with the ability to integrate fun and work
 
 
 &nbsp;
 
 </li>
 <li>
 
 Self-motivated with a desire to achieve results and excel individually, and as a team
 
 
 &nbsp;
 
 </li>
 <li>
 
 Excellent interpersonal and written communication skills
 
 
 &nbsp;
 
 </li>
 <li>
 
 Aligns with and embodies ALO&rsquo;s Guiding Principles
 
 </li>
 <li>
 Job Level: Associate
 </li>
 </ul>
 
 
 
 The
 
 
 Lead
 
 
 role is
 
 
 full-time
 
 
 and requires 32
 
 
 -
 
 
 40 hours
 
 
 per week fulfilling the job description as
 
 
 stated
 
 
 above.
 
 
 To
 
 
 build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to
 
 
 have open
 
 
 &nbsp;availab
 
 
 ility
 
 
 
 
 and are expected to work variable shifts including peak days and weekends.&nbsp;
 
 
 All employees without exception are expected to be able to work during the company&rsquo;s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January).
 
 
 
 &nbsp;
 
 
 
 
 JUST SOME OF THE PERKS&nbsp;
 
 
 
 <ul>
 <li>
 Generous employee discount for ALO, and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
 </li>
 <li>
 Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
 </li>
 <li>
 401K with company matching (Full-Time Employees)
 </li>
 <li>
 Monthly Store Incentives
 </li>
 <li>
 Clothing Allowance
 </li>
 <li>
 Free yoga classes at any of our Sanctuaries (select cities)
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 For CA residents, Job Applicant Privacy Policy&nbsp;HERE.&nbsp;
</div>

Operations Lead - Miami Design District

<div><h1 class="jobSectionHeader">Licensed Spa Coordinator, South Beach</h1>
Overview 
 
OUR STORY:
Equinox Group is a high growth collective of the world's most influential, experiential, and differentiated lifestyle brands. We restlessly seek what is next for maximizing life - and boldly grow the lifestyle brands and experiences that define it. In addition to Equinox, our other brands, SoulCycle and Equinox Hotels are all recognized for inspiring and motivating members and employees to maximize life. Our portfolio of brands is recognized globally with locations within every major city across the United States in addition to London, Toronto, and Vancouver.
OUR CODE:
We are passionate about high performance living and we practice what we preach &ndash; investing time in our own health and fitness. We believe that everyone has untapped potential within them and it takes a disruptive approach to unleash it. We dream big and don&rsquo;t settle for the status quo. We sweat the details. We never accept less than 110% to help each other deliver the Equinox experience and enable our members to get great results. We are obsessed with what&rsquo;s new, what&rsquo;s now, what&rsquo;s next. Never following, always leading, and living ahead of the moment in fashion, culture, and consumer behavior. We aren&rsquo;t just a company; we&rsquo;re a community vested in each other&rsquo;s success. We value humility and a team approach at every level of the company.
If you are a high performing individual who is passionate about winning and inspiring others then we are excited to discuss career opportunities with you.
Job Description 
We are looking for an energetic, creative, and enthusiastic Spa Coordinator to join the Equinox team! This is a great position for a candidate looking to make a significant impact in a growing and dynamic organization.
The Spa Coordinator is responsible to help ensure a memorable experience for our Spa guests. This includes greeting guests as they enter the facilities, orientating guests to the spa facilities, and providing personal guest service.
Job responsibilities include but are not limited to the following:<ul><li>
Interviewing, hiring and coaching staff members</li><li>
Outreach marketing for the spa</li><li>
Manage daily operations including inventory and monitoring of daily goals and budgets</li><li>
Provide orientation tour, explaining spa amenities offered and answering guests' questions</li><li>
Provide detailed descriptions of spa treatments, packages, services, facility features, and hours of operation</li><li>
Actively promote the spa, treatments, services, sessions and retail, as well as programming promotions</li><li>
Handle guests' questions and concerns professionally and courteously</li><li>
Maintain a safe, clean, and well-organized spa environment through consistent monitoring of the locker/facility area</li></ul>
Qualifications 
The successful candidate must have the following experience, skills, and education:<ul><li>
Enthusiasm and possession of excellent customer service skills</li><li>
Must possess a valid Florida Massage Therapy or Esthetics License</li><li>
Must enjoy working with people with a friendly and outgoing personality</li><li>
Able to be efficient and productive in a fast-paced environment</li><li>
Basic math and money handling skills</li><li>
Excellent communication, listening, and computer skills</li><li>
Must be a team player</li></ul>
All duties and requirements stated are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the staff occupying this position. Staff members may be required to perform other job-related duties by their supervisor.
Additional Information 
AS A MEMBER OF THE EQUINOX TEAM YOU WILL RECEIVE:<ul><li>
We offer competitive salary, benefits and industry leading commission opportunities for club employees</li><li>
Complimentary Club membership</li><li>
30- 50% discounts on all Equinox products and services including Personal Training, Private Pilates, Spa and Caf&eacute;&rsquo; services and Shop items</li></ul>
This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.
Equinox is an equal opportunity employer. For more information regarding our career opportunities, please visit one of our clubs or our website at https://careers.equinox.com
All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.</div>

Licensed Spa Coordinator, South Beach

The Home Depot

<div>Position Purpose:
Operations Experience Managers (Ops XM) are members of the store leadership team responsible for executing store standards, including customer service, department readiness, and operational processes. This role leads the Order Fulfillment team in executing best practices for picking, staging, and loading to ensure an excellent interconnected experience. The Ops XM drives operational excellence by physically executing inbound freight processes and auditing receiving procedures to verify SOP adherence. Additionally, they are responsible for implementing Shrink Action Plans within their areas of responsibility. The Ops XM performs Manager on Duty (MOD) functions - including safe opening and closing processes&mdash;strictly in accordance with established SOPs, escalating non-standard issues to the Store Manager or ASM. When serving as the MOD, they implement business decisions by partnering with appropriate resources and following SOPs. This position requires strict adherence to all timekeeping and break policies. Ops XMs provide input to store leadership on associate performance, talent planning, and selection. They coach and train associates on company policies, safety procedures, and customer service, while championing a safe working environment by ensuring associates complete training, correcting hazards immediately, and upholding all company safety standards. 
 
Key Responsibilities:<ul><li>
30% - Customer Service / Experience - Service Leadership: Champion the GET culture by working alongside the team to model proper techniques and providing real-time coaching on the sales floor. Fulfillment Operations: Direct D93 (Receiving) and D94 (Order Fulfillment) workflows to ensure all orders are received, picked, and staged within Service Level Agreements (SLAs).Quality Assurance: Proactively prevent customer issues by auditing delivery orders for accuracy and quality standards. Conflict Resolution: Promptly resolve customer concerns to ensure satisfaction, while identifying and escalating complex issues to senior leadership when necessary. Recognition: Drive morale by identifying and rewarding great service behaviors using Bravos and Homers. Operational Standards: Ensure associates understand and execute in-stock maintenance and store appearance guidelines to support sales performance.</li><li>
30% - People - Talent Acquisition : Assist with recruitment and interviews to provide input to the Store Manager/ASM. Staffing &amp; Attendance: Monitor department staffing to address immediate coverage gaps and manage attendance variances. Training &amp; Compliance: Ensure D93/D94 training (KD) is current and drive engagement via HDPhone learning tools. Performance Management: Provide informal and formal performance-based coaching and provide performance observations to store management. Responsible for completing performance management documentation for review by the Assistant Store Manager. Coaching &amp; Development: Provide real-time feedback and maintain active Development Blueprints to improve sales, service, and product knowledge. Operational Execution: Conduct daily walkthroughs to validate safety, SOP adherence, RTV/ZMA audits, and inbound freight preparation. Employee Relations: Champion &quot;Voice of the Associate&quot; initiatives and actively resolve associate concerns consistent with company policy to maintain high engagement levels. Accountability: Enforce company policies and hold associates accountable for safety and operational standards.</li><li>
15% - Safety - Ensure strict adherence to hazmat procedures, SOPs, and Safety Matters guidelines : Immediately intervene to correct unsafe behaviors and recognize associates who demonstrate safe practices. Verify that all relevant safety checklists are completed on time and confirm that corrective actions are implemented. Model safe work practices and complete all assigned safety training. Guide associates on the proper use of Personal Protective Equipment (PPE) and safe lifting techniques. Enforce safe distances around Lift Equipment and ensure associates understand the correct policies. Maintain safe aisles and walking surfaces by keeping them clear of debris. Assist customers shopping in an unsafe manner to prevent injury. Immediately correct unsafe conditions and hazardous situations as they arise.</li><li>
25%- Shared Manager on Duty &ndash;Opening &amp; Closing Operations: Perform all Opening/Closing duties, including securing the building and balancing registers, in strict adherence to security SOPs. Team Alignment: Lead store kickoff meetings and walk each department to communicate tasks and ensure total store readiness. Operational Continuity: Conduct hand-off walks with the prior MOD and partner with the Store Manager/ASMs to validate daily priorities. Execution &amp; Compliance: Verify timely completion of store checklists and equipment safety inspections, ensuring immediate corrective actions are implemented. Merchandising Strategy: Review upcoming events and ads to determine required actions and partner with supervisors to ensure execution.</li></ul>
Direct Manager/Direct Reports:<ul><li>
This Position typically Reports to Operation Assistant Manager</li><li>
This position has 4 Direct Reports</li></ul>
Travel Requirements:<ul><li>
No travel required</li></ul>
Physical Requirements:<ul><li>
Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.</li></ul>
Working Conditions:
<ul><li>Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.</li></ul>
Minimum Qualifications:<ul><li>
Must be 18 years of age or older</li><li>
Must be legally permitted to work in the United States</li><li>
Ability to work a flexible schedule, including nights, weekends, and overtime as needed.</li><li>
1 year of relevant work experience, including management of people and retail operations.</li></ul>
Preferred Qualifications:<ul><li>
 At least 1 year prior merchandising and/or operational experience.</li><li>
 At least 1 year leadership experience, preferably big box retail.</li><li>
Knowledge of the home improvement industry.</li></ul>
Minimum Education:
<ul><li>The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.</li></ul>
Preferred Education:
<ul><li>No additional education</li></ul>
Minimum Years of Work Experience:<ul><li>
2 + years of previous related work experience</li></ul>
Preferred Years of Work Experience:
<ul><li>No additional years of experience</li></ul>
Minimum Leadership Experience:
<ul><li>1+ year of previous leadership Experience</li></ul>
Preferred Leadership Experience:
<ul><li>1+ year of previous leadership Experience</li></ul>
Certifications:<ul><li>
None</li></ul>
Competencies:
<ul><li>Action Oriented</li><li>
Decision Quality
</li><li>Collaborates</li><li>
Self-Development</li><li>
Situational Adaptability</li><li>
Communicates Effectively</li><li>
Customer Focus</li><li>
Manages Conflict</li><li>
Develops Talent</li><li>
Manages Conflict</li></ul></div>

Operations Experience Manager

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