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senior vice president, application development manager

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communications associate

JPMorganChase

<div><b>JOB DESCRIPTION</b><p><br>
We are seeking an outstanding communicator to join the JPMorganChase's Corporate Communications team supporting Human Resources Communications.
</p><p>As a Communications Associate within Corporate Communications, you will support Human Resources Communications, help manage and execute our organization's internal communications across channels, including email, digital signage, web updates, story creation, newsletters and more. You will manage change and communicate complex information in a simple and concise manner. In addition, you will excel in working through complexity, handling multiple urgent initiatives and collaborating effectively with clients and change partners.</p><p>
</p><p><b>Job responsibilities</b></p><ul><li>
Provide strategic communications support for HR communications for a global workforce that represents more than 320,000 employees operating in 65 countries.</li><li>
Execute comprehensive communication strategies that align with organizational goals and comply with regulatory requirements, with an emphasis on HR operations, performance management and learning.</li><li>
Create engaging content across digital channels, email, events and other activations.</li><li>
Collaborate with top HR leaders, communications partners and other stakeholders to ensure alignment and consistency in communication efforts and branding.</li><li>
Write, edit, and distribute targeted communications, including executive messages, organization announcements, product updates, program enrollment and other relevant content.</li></ul><p>
</p><p><b>Required qualifications, capabilities, and skills:</b></p><ul><li>
4+ years of experience in communications</li><li>
Proven success in developing enterprise- and executive-level messages and executing effective communication plans.</li><li>
Exceptional writing, editing, execution, and organizational skills.</li><li>
Self-motivated individual capable of managing multiple projects, stakeholders, and deadlines while delivering high-quality results.</li><li>
Ability to flex and excel in a matrix environment, both as an individual contributor and as part of the larger Corporate Communications team.</li></ul><p>
</p><p><b>Preferred qualifications, capabilities, and skills:</b></p><ul><li>
BA/BS in Communications, Business, Marketing, Journalism, or a related field.
</li><li>Experience with graphic design and video programs/applications.
</li><li>Communications experience with a focus on HR-related communications preferred.</li></ul><p>
Join us in this mission critical role to lead and shape the communication efforts around our HR function, leading employee engagement and understanding across the organization.</p>
<b>ABOUT US</b><br>
<div>
<div>JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world&rsquo;s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
</div><p></p><div><p>We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
</p><div><p>We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.</p>
<p>JPMorgan Chase &amp; Co. is an Equal Opportunity Employer, including Disability/Veterans</p><br>
</div></div></div><br>
<br>
<b>ABOUT THE TEAM</b><br>
<div>
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we&rsquo;re setting our businesses, clients, customers and employees up for success.<br>
</div><div></div><br>
<div>Marketing &amp; Communications teams shape the firm&rsquo;s brand and protect and grow the firm&rsquo;s excellent reputation across the world. They deepen relationships with customers through shared passions with a best in class portfolio of partnerships globally. Through the use of data and analytics, they create and deliver marketing campaigns or servicing messages through our websites, mobile apps, and paid media channels based on what is best for the customer.</div></div>

Communications Associate

<div><b>JOB DESCRIPTION</b><br>
<div><div>
Join our dynamic team as a Client Service Delivery Associate I and become a vital part of our mission to elevate client experiences.
<br>
<br>
As a Client Service Delivery Associate I within JPMorganChase, you will play a pivotal role in delivering exceptional customer service and operational support to our clients. Your role will involve addressing client inquiries, processing transactions, and troubleshooting issues, all while identifying opportunities to refer services based on client needs. You will leverage your broad knowledge of banking principles and practices to make informed decisions that impact our team and departmental goals. Your developing ability in strategic planning, conflict management, and digital literacy will be key in driving our service delivery forward. This role is an opportunity to apply your skills in a dynamic environment, contribute to team objectives, and enhance client relationships.
<br>
<br>
<b>Job responsibilities</b></div><div><ul><li>
Provide comprehensive client service by addressing inquiries, processing transactions, and troubleshooting issues, utilizing your proficiency in strategic planning and digital literacy.</li><li>
Protect both the client and the institution from potential financial and reputational damage.</li><li>
Contribute to the change management process, assisting in strategic communications and stakeholder impact mitigation to ensure smooth transitions during operational changes.</li><li>
Utilize your knowledge of market products to provide informed advice to clients, maintaining an understanding of current industry practices and regulations.</li><li>
Participate in the development and implementation of process automation initiatives, applying systems architecture and automation technologies to optimize service delivery.</li><li>
Provide single point of contact for Prime Brokerage clients for all their Trade management and Settlements related needs. products in scope are &ldquo;Equity, FI, REPO, and Options.&rdquo;,</li><li>
Process client trades files, monitor Trade Exception Manager and sign off for end of day batch Process ensuring timely and accurate client reporting</li><li>
Monitor daily work flow queues and adhere to SLAs in place, report and escalate any issues or system outages, provide timely updates to all internal and external stakeholders</li><li>
Partner with clients and internally with technology, strategy and transformation teams to help identify external and internal inefficiencies and manage improvement opportunities (Straight through Processing and Settlement Efficiency)</li><li>
Train clients on usage of recent technology and reporting processes, represent Operations on client visits and scorecard reviews</li><li>
Adhere to firm policy and procedures/controls and adhere to Client confidentiality framework</li></ul></div><div><b>
Required qualifications, capabilities, and skills</b></div><div><ul><li>
3+ years of experience or equivalent expertise in a client service role within a financial institution.</li><li>
Excellent influencing, negotiation, and communication skills, with the ability to develop and maintain collaborative relationships.</li><li>
Experience in change management, with the ability to facilitate strategic communications and mitigate stakeholder impact.</li><li>
Proficiency in digital literacy, with a willingness to understand and implement new/emerging technologies that impact business operations.</li><li>
Bachelor Degree</li></ul></div><div><b>
Preferred qualifications, capabilities, and skills</b></div><ul><li>
Team Player, but also must be able to work independently</li><li>
Be a self-starter with the motivation, demonstration of initiative, and ownership mentality to think outside of the box as necessary</li><li>
Proficient PC skills including Word, Excel and PowerPoint</li></ul></div><div>
</div><b>ABOUT US</b><br>
<div>
<div>JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world&rsquo;s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
</div><p></p><div><p>We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
</p><div><p>We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.</p>
<p>JPMorgan Chase &amp; Co. is an Equal Opportunity Employer, including Disability/Veterans</p><br>
</div></div></div><br>
<br>
<b>ABOUT THE TEAM</b><br>
<br>
J.P. Morgan&rsquo;s Commercial &amp; Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial &amp; Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.</div>

Client Service - Associate

FirstService Residential

<div><p><b>Description</b><br>
</p><br>
<b>Job Overview:</b><br>
As an Assistant Community Manager, you will support the Community Manager in the full scope of community operations, ensuring adherence to standard operating procedures (SOPs), financial accuracy, and exceptional customer service. This role requires strong attention to detail, organization, and the ability to manage administrative, financial, and operational responsibilities in a fast-paced environment.<br>
<br>
<b>Key Responsibilities:</b><br>
<b>Customer Service &amp; Resident Relations</b><ul><li>
Provide exceptional customer service to residents, Board members, vendors, and clients.</li><li>
Respond to inquiries, complaints, and service requests promptly and professionally, including investigation and follow-up (e.g., reviewing CCTV when applicable).</li><li>
Assist walk-in residents and direct complex matters to the Community Manager as needed.</li></ul><br>
<br>
<b>Administrative Operations &amp; Recordkeeping</b><ul><li>
Maintain accurate and up-to-date records in Connect and Condo Control, including resident information, account history, documents, and correspondence.</li><li>
Ensure proper filing of all records, including financials, work orders, modification requests, and Board materials.</li><li>
Manage mailings, notices, and document distribution.</li><li>
Maintain binders and digital files in accordance with company procedures and SOP standards.</li></ul><br>
<br>
<b>Financial &amp; Accounting Support</b><ul><li>
Assist with account inquiries, including reviewing balances, transaction history, and coordinating reports through Connect.</li><li>
Process charge and credit requests and cash receipts in accordance with accounting procedures.</li><li>
Track ancillary income, vendor payments, and deposits using spreadsheets and internal systems.</li><li>
Support invoice processing and approval through Avid, ensuring proper GL coding and documentation.</li><li>
Assist with delinquency tracking, owner communications, and collections processes.</li></ul><br>
<br>
<b>Access Control &amp; Resident Services</b><ul><li>
Manage resident access systems, including issuing, updating, and deactivating fobs, and maintaining access records.</li><li>
Coordinate move-ins, move-outs, and deliveries, including scheduling, deposits, documentation, and COI compliance.</li><li>
Process new resident onboarding, including occupancy forms, welcome packets, and system updates.</li><li>
Maintain resident and access reports for internal and external stakeholders.</li></ul><br>
<br>
<b>Vendor &amp; Compliance Management</b><ul><li>
Assist with vendor onboarding, ensuring compliance with insurance (COI) and company requirements (VIVE system).</li><li>
Maintain vendor records and track expiring COIs with follow-up.</li><li>
Support bid processes and vendor coordination.</li></ul><br>
<br>
<b>Facilities &amp; Operations Coordination</b><ul><li>
Conduct regular property inspections and report findings.</li><li>
Manage work orders through Condo Control, ensuring proper authorization, documentation, and billing.</li><li>
Coordinate amenity reservations (e.g., elevators, Great Room, dining spaces), including scheduling, documentation, deposits, and communication with staff.</li><li>
Oversee daily operational communications such as reservation logs and staff notifications.</li></ul><br>
<br>
<b>Meetings, Reporting &amp; Board Support</b><ul><li>
Assist in preparing Board meeting agendas, management reports, and Board packets.</li><li>
Attend Board meetings as required and document follow-up action items.</li><li>
Maintain annual calendars for meetings, elections, projects, and deadlines.</li></ul><br>
<br>
<b>Recurring Operational Tasks (SOP Compliance)</b><ul><li>
Perform daily, weekly, and monthly operational tasks including:</li><li><ul><li>
Weekly check register review and invoice filing</li><li>
Vendor COI tracking and compliance updates</li><li>
Monthly financial posting and reporting</li><li>
Delinquency reporting and owner notifications</li><li>
Calendar creation and community communications</li><li>
Income tracking and reconciliations</li></ul></li></ul><br>
<br>
<b>Systems &amp; Technology</b><ul><li>
Utilize internal systems including Connect, Condo Control, Avid, Zendesk, and Keri access control.</li><li>
Maintain accurate data entry and reporting across all platforms.</li><li>
Support communication systems such as RingCentral and internal reporting tools.</li></ul><br>
<br>
<b>Skills &amp; Qualifications:</b><ul><li>
College degree or equivalent work experience required</li><li>
Minimum of 2 years&rsquo; experience in property management, HOA/condo management, or customer service</li><li>
Strong organizational and time management skills with attention to detail</li><li>
Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)</li><li>
Experience with property management systems (preferred)</li><li>
Knowledge of basic accounting and budgeting principles</li><li>
Excellent written and verbal communication skills</li><li>
Ability to manage multiple priorities, meet deadlines, and adapt to changing demands</li><li>
Ability to handle confidential information and maintain professionalism in sensitive situations</li></ul><p></p><p>
What We Offer:</p><p></p><p><br>
As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision, and others. In addition, you will be eligible for time off benefits, paid holidays and a 401k with company match. Occasional travel may be required to attend training and other company functions.<br>
</p><p></p><p>Compensation:</p><p>
$31.25 - 38.46 per hour</p><p>
Disclaimer Statement:</p><p><br>
</p><p>The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.</p><p></p><b><br>
Automated Employment Decision Tool (AEDT) Usage:</b> We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.<br>
<br>
<b>Job Qualifications and Characteristics Assessed:</b> The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.<br>
<br>
<b>Alternative Selection Process or Reasonable Accommodations:</b> Candidates who require an alternative selection process or a &ldquo;reasonable accommodation,&rdquo; as defined under applicable disability laws, may make a request through our designated contact channel national_recruiting@fsresidential.com.<br>
<br>
<b>Requesting Information About the AEDT - NYC Local Law 144:</b> Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national_recruiting@fsresidential.com; we will respond in accordance with Local Law 144, within 30 days.</div>

Assistant Community Manager

<div><b>JOB DESCRIPTION</b><p><br>
We are on the lookout for a talented Senior Associate to join our Commercial Investment Banking Internal Audit team. This is your opportunity to play a crucial role in enhancing our organization's governance and operational excellence!</p><p>
As a Technology Senior Internal Audit Associate within the Commercial Investment Banking Internal Audit Team, you will execute the annual audit plan, participate in audit engagements by performing audit testing, and participate in various continuous monitoring efforts.
</p><p><b>Job Responsibilities</b></p><ul><li>
Participate on technology audit engagements, from planning to reporting, and produce quality deliverables to both department and professional standards, while ensuring audits are completed timely and within budget.</li><li>
Work closely with global Audit colleagues in the early identification of emerging control issues, and report them in a timely manner to Audit management and business stakeholders</li><li>
Partner with stakeholders, business management, other control groups (i.e. risk management, compliance, fraud prevention), external auditors, and regulators, establishing strong working relationships while maintaining independence</li><li>
Finalize audit findings and use judgment to provide an overall opinion on the control environment by developing recommendations to strengthen internal controls</li><li>
Communicate audit findings to management, and identify opportunities for improvement in the design and effectiveness of key controls</li><li>
Stay up-to-date with evolving industry/regulatory changes impacting the business and participate in appropriate control forums</li><li>
Find ways to drive efficiency with existing technical infrastructure through automation while embracing the innovative opportunities offered by new technologies</li><li>
Recognize the confidential nature of Internal Audit communications and access to information; exercise discipline in protecting the confidentiality and security of information in accordance with firm policy</li></ul><p><b>
Required Qualifications, Skills and Capabilities</b></p><ul><li>
Bachelor's degree in Technology (or relevant experience)
</li><li>Extensive internal or external technology auditing experience, or relevant technology risk and control management experience.</li><li>
Understanding of internal control concepts, with proven ability to evaluate and determine the adequacy of controls by considering business and technology risks in an integrated manner.</li><li>
Strong analytical skills, particularly in regard to assessing the probability and impact of an internal control weakness</li><li>
Excellent written, verbal, and presentation skills; adept at presenting complex and sensitive issues to senior management and strong interpersonal and influencing skills, with the ability to establish credibility and build partnerships with senior business and control partners</li><li>
Enthusiastic and self-motivated, with a keen interest in learning; effective under pressure and willing to take personal responsibility/accountability as well as flexible to changing business priorities and ability to multitask in a constantly changing environment</li></ul><p><b>
Preferred Qualifications, Skills and Capabilities</b></p><ul><li>
Experience with internal audit methodology and applying concepts in audit delivery and execution preferred</li><li>
Certified in CISA, CISM, CRISC, CISSP, CCSP or other technology certifications</li><li>
Risk management knowledge in public cloud provider (AWS, GCP, Azure) services</li></ul><p>
</p><p>To be eligible for this role, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this role. Likewise, JPMorgan Chase &amp; Co. will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit, including optional practical training (OPT) or curricular practical training (CPT).</p><p>
</p><b>ABOUT US</b><br>
<div>
<div>JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world&rsquo;s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
</div><p></p><div><p>We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
</p><div><p>We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.</p>
<p>JPMorgan Chase &amp; Co. is an Equal Opportunity Employer, including Disability/Veterans</p><br>
</div></div></div><br>
<br>
<b>ABOUT THE TEAM</b><br>
<div>
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we&rsquo;re setting our businesses, clients, customers and employees up for success.</div><div><br>
<br>
</div><div>The Audit department provides independent assessments to evaluate, test and report on the adequacy and effectiveness of our governance, risk management and internal controls. The team&rsquo;s priorities are focused on strong governance, transparency, strategic engagement, and fostering a diverse and inclusive culture that develops our talent.</div></div>

Tech Senior Auditor - Commercial & Investment Banking

EPM Scientific

<div>
 <p>
  <strong>
   Clinical Trial Associate, APAC (Contract)
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  EPM Scientific are currently partnered with a growing Biotech in the Oncology space, which is actively seeking a Clinical Trial Associate to join a growing Clinical Operations function supporting early- to late-phase studies. See a short summary below:
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Contract Conditions:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Start date: ASAP
  </li>
  <li>
   Location: Hybrid (3 days onsite in Jersey City / South San Francisco)
  </li>
  <li>
   Contract Type: Contract / Consultant - Full-time, 12-month initial duration
  </li>
  <li>
   Language: Fluency in one or more East Asian languages required (essential for site-facing activities)
  </li>
  <li>
   Project: Global Phase I-III Oncology Clinical Trials
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Support the planning, coordination, and operational delivery of global oncology clinical trials
  </li>
  <li>
   Assist with preparation, maintenance, and quality control of essential study documentation (protocols, consent forms, CRFs, study manuals)
  </li>
  <li>
   Support study start-up activities including site feasibility, site selection, and regulatory/ethics submissions
  </li>
  <li>
   Coordinate study-related meetings including investigator meetings and site initiation activities
  </li>
  <li>
   Support clinical data review activities, including query tracking and resolution within EDC systems
  </li>
  <li>
   Maintain Trial Master Files (TMFs) in collaboration with TMF support teams, ensuring inspection readiness
  </li>
  <li>
   Track trial progress metrics such as enrolment, timelines, and key milestones
  </li>
  <li>
   Support site monitoring activities in collaboration with monitoring and site engagement teams, as required
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Bachelor's degree with relevant clinical research experience or Advanced Degree with practical exposure to clinical trials
  </li>
  <li>
   Fluency in at least one Asian language (required for ongoing site communication)
  </li>
  <li>
   Previous experience in a Clinical Trials Associate, Study Coordinator, or similar clinical operations role
  </li>
  <li>
   Working knowledge of global clinical trial processes and regulatory requirements (ICH-GCP)
  </li>
  <li>
   Experience using CTMS and EDC platforms
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  If this role is of interest, please apply directly to learn more. If not, feel free to share with relevant contacts.
 </p>
</div>


Clinical Trial Associate

<div><b>JOB DESCRIPTION</b><br>
<div>
Embrace the challenge of adapting to shifting priorities and resources while contributing to a dynamic team and applying your expertise, strategic thinking skills, and operational excellence across product lines.</div><div><br>
</div><div>As a Product Portfolio Operations Manager in Consumer Bank Product Portfolio Operations Team, you will be play a critical role in enhancing operational efficiency, supporting strategic firm and business initiatives, while fostering communication and collaboration across all product lines, finance, and impacted stakeholders. You will leverage your strong leadership, communication, and organizational skills to ensure alignment with business objectives and promote continuous frictionless experiences.
</div><div></div><p>In this role you will help drive the quarterly planning cycles across the Consumer Bank, while you will partner with General Managers/Business Owners to maintain continuous alignment on their priorities. You will work cross‑functionally with Product Owners, Co‑Suppliers, and other PPOs to orchestrate seamless execution and ensure capacity against prioritized book of work items, while escalating when appropriate. You will work both collaboratively and independently to deliver outcomes across a spectrum of stretch assignments, from well‑defined tasks to ambiguous, complex initiatives. If you have the desire to learn, grow and make an impact on the Consumer Bank, this is the role for you!<br>
</p><div><b>Job responsibilities</b></div><div><ul><li>
Works across products to help ensure delivery against business objectives while coordinating reporting and communications plans for portfolio management operations and change initiatives</li><li>
Enables operational efficiency by supporting training, maturation, needs assessments, and continuous improvement practices</li><li>
Drives adaptation and modification of our product-line framework to ensure cross-product priorities, sequencing, and trade-offs are realized</li><li>
Implements a product-level collection strategy consisting of controls, financials, and resourcing needs</li><li>
Partner with stakeholders and product portfolios to align on Consumer Bank goals, priorities, and outcomes.</li><li>
Lead quarterly demand and investment planning; synchronize priorities and resourcing across teams.</li><li>
Maintain and consolidate product roadmaps, ensuring visibility into scope, timelines, funding, and capacity.</li><li>
Manage dependencies and capacity; facilitate trade-offs and challenge assumptions to protect delivery outcomes.</li><li>
Coordinate cross-functional and co-supplier interlocks to ensure end-to-end alignment from discovery through execution.</li><li>
Create and deliver executive communications and reporting (e.g., memos, monthly updates, ad hoc requests).</li><li>
Drive continuous improvement and change adoption by standardizing best practices and translating operating model changes into clear actions.</li></ul></div><div><b>
Required qualifications, capabilities, and skills</b></div><div><ul><li>
5+ years of experience or equivalent expertise in program management or performance optimization</li><li>
Proven ability to manage and implement operational effectiveness initiatives</li><li>
Proven ability to operate within the product development life cycle and agile methodologies
</li><li>7+ years of experience with large, multi‑team product portfolios or complex programs in product, technology, or operations with demonstrated VP‑level scope and impact.</li><li>
Proven ability to support and integrate multi‑quarter planning cycles across diverse stakeholders (Product, Finance, Co‑Suppliers).</li><li>
Strong capacity planning and portfolio management skills, including prioritization, dependency management, risk/issue management.</li><li>
Executive presence with outstanding communication, and influencing skills; adept at driving clarity and decisions in ambiguous, fast‑moving environments.</li><li>
Excellent relationship-building skills, with ability to establish trust and lead by influence.</li><li>
Proven experience delivering timely, high-quality executive communications, presentations, and reporting. Attention to detail is a must with continuous focus on design excellence.</li><li>
Strong understanding with Agile ways of working and hands on knowledge of JIRA.</li></ul></div><div><b>
Preferred qualifications, capabilities, and skills</b></div><ul><li>
Advanced level proficiency in all Microsoft Office tools (Excel, PowerPoint, Teams) and JIRA, Confluence.</li><li>
Expert level proficiency with advanced modeling and analysis using PivotTables and Pivot Charts, Advanced formulas and functions (e.g., XLOOKUP)</li><li>
Able to craft executive‑level, board‑ready presentations that tell a clear story; translate complex analysis into crisp visuals; write concise speaker notes; and tailor content for senior audiences.</li></ul>
<b>ABOUT US</b><p><br>
Chase is a leading financial services firm, helping nearly half of America&rsquo;s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
</p><p></p><p>We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
</p><p></p><p>We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.</p><p></p><p>
Equal Opportunity Employer/Disability/Veterans</p><br>
<br>
<br>
<b>ABOUT THE TEAM</b><br>
<div>
Our Consumer &amp; Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We&rsquo;re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions &ndash; all while ranking first in customer satisfaction.</div><div><br>
<br>
</div><div>We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.</div></div>

Product Portfolio Operations Manager, Consumer Bank Engagement

<div><b>JOB DESCRIPTION</b><p><br>
Join a team where you can play a crucial role in shaping the future of a world-renowned company and make a direct and meaningful impact in a space designed for top performers.</p><div>
As a Software Engineer III at JPMorgan Chase within the Cybersecurity Technology &amp; Controls, you will join a team building model serving and agentic AI platforms on AWS.</div><div>
</div><div></div><div><b>Job responsibilities</b></div><div>
</div><ul><li>Work with AWS services including Lambda, API Gateway, ECS, RDS/Aurora, DynamoDB, S3, and CloudWatch
</li><li>Develop backend services using Python (FastAPI, Flask) for model APIs, agent integrations, and automation workflows
</li><li>Contribute to building AI agent features and intelligent automation components
</li><li>Integrate LLM APIs (Amazon Bedrock, OpenAI) into backend services and workflows
</li><li>Implement message queuing and event handling using Amazon SQS, SNS, Kinesis, or Kafka (MSK)
</li><li>Assist in building model deployment pipelines and infrastructure automation using AWS services
</li><li>Write infrastructure-as-code using Terraform or AWS CloudFormation under guidance from senior engineers
</li><li>Implement logging and monitoring using CloudWatch, X-Ray, and other observability tools
</li><li>Write unit tests, integration tests, and participate in code reviews
</li><li>Collaborate with ML engineers and senior developers to understand requirements and implement solutions
</li><li><p>Learn and apply AWS best practices for security (IAM, VPC, Secrets Manager) and cost optimization
</p></li></ul><p></p><div><b>Required qualifications, capabilities, and skills</b></div><div>
</div><div></div><ul><li>Formal training or certification on software engineering concepts and 3+ years applied experience, including backend software development using Python</li><li>
Working knowledge of AWS Cloud services with hands-on experience in at least 3-4 core services (Lambda, API Gateway, RDS, DynamoDB, S3, SQS/SNS, or CloudWatch)
</li><li>Basic understanding of SQL databases (PostgreSQL, MySQL, or Aurora)
</li><li>Experience building RESTful APIs and understanding of microservices principles
</li><li>Familiarity with Docker and containerization concepts
</li><li>Understanding of version control (Git) and basic CI/CD concepts
</li><li>Eagerness to learn about AI/ML systems, agent-based architectures, and MLOps
</li><li>Strong problem-solving mindset and attention to detail
</li><li>Good communication and teamwork skills
</li></ul><p></p><p><b>Preferred qualifications, capabilities, and skills</b></p><div>
</div><ul><li>AWS certification (Cloud Practitioner, Solutions Architect Associate, or Developer Associate)
</li><li>Exposure to Kafka, Amazon Kinesis, MSK, or other messaging/streaming systems
</li><li>Familiarity with LLM APIs (Amazon Bedrock, OpenAI, Anthropic) or AI frameworks (LangChain)
</li><li>Basic understanding of ML model deployment, SageMaker, or MLOps concepts
</li><li>Experience with Terraform or AWS CloudFormation
</li><li>Knowledge of microservices architecture patterns and distributed systems
</li><li>Exposure to Kubernetes (EKS) or container orchestration
</li><li><p>Understanding of AWS security best practices (IAM roles, VPC, security groups)
</p></li></ul><p></p><b>ABOUT US</b><br>
<div>
<div>JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world&rsquo;s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
</div><p></p><div><p>We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
</p><div><p>We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.</p>
<p>JPMorgan Chase &amp; Co. is an Equal Opportunity Employer, including Disability/Veterans</p><br>
</div></div></div><br>
<br>
<b>ABOUT THE TEAM</b><br>
<br>
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we&rsquo;re setting our businesses, clients, customers and employees up for success.</div>

Software Engineer III - Python/AWS/Kafka

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