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communications manager product community

Substack

<div>Substack is building a new economic engine for culture, giving the brightest, most interesting, and most creative people on the internet the power of their own publishing platform. Substack empowers independent writers, artists, videographers, podcasters, and creators of all types to create, share, and make a living off their work through subscriptions, while offering them creative freedom, ownership, and a direct connection to their audiences.
As Substack's Communications Manager, Product &amp; Community, you will move fluidly across product storytelling, creator community engagement, and brand work, bringing sharp instincts and strong execution to wherever the team needs you most.
This role is ideal for someone energized by variety and comfortable with a scope that evolves as the team grows. If you thrive in fast-moving environments, write with clarity and purpose, are comfortable representing the brand externally as a spokesperson when needed, and care deeply about what independent creators are building, we&rsquo;d love to meet you. This position will join the Communications team and report directly to the Communications Lead.
Core responsibilities:<ul><li>
Partner with engineering, partnerships, and product marketing to bring launches and product updates to life through clear, integrated storytelling &mdash; including blog posts, press materials, briefings, FAQs, pitch assets, and targeted emails.</li><li>
Work with creators to coordinate beta testing, gather testimonials, and highlight compelling examples of how writers and creators are building on Substack.</li><li>
Produce and occasionally host external educational programming, including creator Q&amp;As and masterclasses, in collaboration with our education producer, while leading internal cross-team standups.</li><li>
Support brand initiatives and special projects, including announcements, partnerships, and cultural moments across earned, social, and editorial channels.</li><li>
Serve as a public-facing representative of Substack on Notes, engaging with creator and subscriber conversations, responding to questions, and surfacing feedback to product, support, and other internal teams.</li><li>
Maintain internal trackers for launches, updates, and press opportunities, and help triage incoming press inquiries and communications requests with speed and good judgment.</li></ul>
About You:<ul><li>
4-6 years of experience in communications.</li><li>
An exceptional writer who can translate complex, technical ideas into clear, engaging narratives for a range of audiences.</li><li>
A generalist at heart. You're as comfortable crafting a product launch post as you are jumping into a creator Q&amp;A, going on-camera to present a masterclass, or supporting an internal workflow.</li><li>
Comfortable with ambiguity and energized by a scope that may evolve over time.</li><li>
Strong organizational skills and the ability to manage multiple workstreams without letting things slip.</li><li>
Experience working cross-functionally with product, partnerships, or community teams.</li><li>
Resourceful and self-directed. You find your footing quickly and don't wait to be told what to do next. You have a high sense of initiative and urgency.</li><li>
Curious about culture, media, and the creator economy, and excited about helping independent creators succeed.</li><li>
Willing to collaborate with any writer or creator on the platform regardless of their views.</li><li>
Based in New York City or San Francisco.</li></ul> 
Substack&rsquo;s compensation package includes a market-competitive salary, equity for all full-time roles, and exceptional benefits. Our cash compensation salary range for this role is $115,000-$130,000. Multiple factors, including candidate experience and expertise, determine final offer amounts and may vary from the amounts listed above.
Substack is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity or transgender status), age, national origin, veteran or disability status. We&rsquo;re seeking people passionate about enabling independent expression and building a better business model for creators. If you want to see what media, communities, and content can become when unmoored from advertising models, and you have the skills and experience to contribute, we&rsquo;d love to meet you.
Please see our Privacy Notice for details regarding Substack's collection and use of personal information relating to the application and recruitment process by clicking here.</div>

Communications Manager, Product & Community

Amazon.com

<div><h2 class="jobSectionHeader">DESCRIPTION</h2><div>
If you are interested in this position, please apply on Twitch's Career site https://www.twitch.tv/jobs/en/ 
 
About Us: 
 
Twitch is the world&rsquo;s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day. 
We&rsquo;re about community, inside and out. You&rsquo;ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We&rsquo;re on a quest to empower live communities, so if this sounds good to you, see what we&rsquo;re up to on LinkedIn and X, and discover the projects we&rsquo;re solving on our Blog. Be sure to explore our Interviewing Guide to learn how to ace our interview process. 
 
About the Role 
 
As the Senior Program Manager, Accessibility at Twitch, you will have a broad impact across all of Twitch and our Community. You will join our Product Operations team where you will own, oversee and conduct the end-to-end delivery of Accessibility Program and services including QA, education and training and scalable operations and hands-on management. 
 
You will be our subject matter expert on digital accessibility and will execute on accessibility processes with our Design, Product and Engineering functions, proactive reporting and communications, implementation of tools and AI integration, while continuously working with our design system and product development process. We will look to you to mentor and support others in executing the vision of how Twitch will be a welcome home for all regardless of abilities including partnering with product, engineering, legal, partnerships, and everyone from our executive staff to our individual contributors on solving Accessibility problems and providing strategic solutions. In addition you will work with Guild partners on celebrating cultural milestones. 
 
Our team is based in San Francisco, CA and New York City, NY. 
 
You Will 
 
Support global digital accessibility initiatives as the subject matter expert and technical support for accessibility in product and throughout Twitch. 
Intake, backlog &amp; operational management working with engineering, product and design leaders to address core accessibility issues, including communications and reporting. 
Conduct QA and lead, support, manage QA specialists. 
Work with engineers, designers, product managers, and researchers to identify and create high impact changes and programs across all of our products, and support proactive backlog management. 
Lead process and tooling integration including AI where appropriate.
 
Partner with engineers to build and integrate automated accessibility testing into CI/CD pipelines, shifting accessibility testing earlier in the development lifecycle. 
Work with other Accessibility partners (legal, research, policy, communications) on benchmarking, goal setting, reporting, and execution and other consultative support. 
Develop an educational program and deploy guidelines/resources for key collaborators
 
 
Perks 
<ul><li>Medical, Dental, Vision &amp; Disability Insurance</li><li>401(k)</li><li>Maternity &amp; Parental Leave</li><li>Flexible PTO</li><li>Amazon Employee Discount</li></ul></div><h2 class="jobSectionHeader">
BASIC QUALIFICATIONS</h2><ul><li>6+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience</li><li>Experience building and effectively executing a strategy from the ground up, including designing roadmaps to drive incremental progress towards long-term vision and goals</li><li>Expertise in accessibility best practices, guidelines, and regulations&mdash;specifically WCAG 2.2+ AA and the CVAA; ability to advise the executive team on risk assessment.</li><li>Experience working with and consulting product, design, engineering, and legal teams to deliver accessibility audits, code reviews and other advisory services.</li><li>Experience working on consumer product accessibility both on video and communications products and across a variety of devices, such as desktop, smartphone, gaming console, and OTT services.</li><li>Awareness of assistive technologies available to people with disabilities.</li><li>Experience with Figma, Jira and similar relevant product development tools.</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>Understanding of and familiarity with AI tooling and test automations for Accessibility</li><li>Familiarity with Twitch as a user, streamer, or both!</li></ul> 
Twitch is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. 
 
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company&rsquo;s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 
 
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 
 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner. 
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. 
USA, CA, Irvine - 129,500.00 - 175,100.00 USD annually 
USA, CA, SAN FRANCISCO - 142,400.00 - 192,600.00 USD annually 
USA, CA, San Francisco - 142,400.00 - 192,600.00 USD annually 
USA, NY, New York - 142,400.00 - 192,600.00 USD annually 
USA, WA, SEATTLE - 129,500.00 - 175,100.00 USD annually 
USA, WA, Seattle - 129,500.00 - 175,100.00 USD annually</div>

Senior Program Manager, Accessibility

Visa

<div>Company Description 
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale &mdash; tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters &mdash; to you, to your community, and to the world.
Progress starts with you. 
Job Description 
The Business Analyst, Operations &amp; Strategy will serve as a force multiplier within the Growth Products &amp; Partnerships team. The Analyst will ensure information and resources are aligned with priorities, bring order to complexity, and help senior leaders operate more effectively. The Analysts should be comfortable synthesizing disparate information, identifying what matters, and crafting exec-ready materials that distill the signal from the noise.
This role sits within the Business Operations team on Growth Products &amp; Partnerships and supports a portfolio that spans Big Tech clients, Agentic Commerce, Crypto, and emerging product areas. The Analyst will work closely with product and partnership teams and coordinate with cross-functional teams (e.g., finance, data science, design, and communications) across Visa. This role will support a mix of product and sales operations and infrastructure, performance reporting, and executive‑level preparation.
This position will be based in San Francisco and will report into the Director, Growth Products &amp; Partnerships (Chief of Staff). This is an individual contributor role that requires exceptional communication, strong organization, fluency in efficiency-driving AI tools, and the ability to move quickly across topics. The ideal candidate thrives in ambiguity, brings structure to messy problems, delivers quickly, and is motivated by making teams more effective.
What You&rsquo;ll Do
Tracking &amp; Reporting<ul><li>
Collect regular status updates and strategic insights across product, partnerships, and cross-functional teams.</li><li>
Synthesize inputs into clear, executive-ready emails, decks, and presentations.</li><li>
Own portfolio tracking and performance reporting, including OKRs, operating metrics, risks, and decisions.</li><li>
Prepare materials for executive updates, QBRs, and planning cycles.</li></ul>
 Sales &amp; Product Operations Support<ul><li>
Support sales and product teams by ensuring clear processes, tools, and operating models are in place.</li><li>
Help drive training, enablement, and adoption of tools, processes, and ways of working.</li><li>
Lead periodic data clean ups to maintain good data hygiene and accurate records.</li></ul>
 Project Management<ul><li>
Manage timelines, dependencies, and deliverables for cross‑functional initiatives.</li><li>
Track action items and owners to keep work moving.</li><li>
Identify risks and gaps early, problem solve, and escalate with context when appropriate.</li><li>
Develop and deploy AI tools to automate work and improve efficiency across the operations portfolio.</li></ul>
 Team Connectivity, Learning &amp; Culture<ul><li>
Prepare materials and support team‑wide forums including All Hands, trainings, Lunch &amp; Learns, and team offsites.</li><li>
Help design and deliver a team engagement roadmap of learning, culture-building, and team-bonding opportunities and resources.</li><li>
Support training, communications, and tools that help the team adopt a more efficient and agile AI-enabled way of working.</li></ul>
 What Success Looks Like<ul><li>
Executive decisions are informed by a continuous feedback loop from clients, products, and teams, grounded in high‑fidelity data and firsthand insights.</li><li>
Senior leaders receive consistently high‑quality, executive‑ready materials that clearly distill signal from noise.</li><li>
Data, trackers, and reporting systems are clean, current, and accurate, and trusted as a source of truth.</li><li>
Tools, reporting, and insights help the organization anticipate issues and opportunities, rather than reacting after the fact.</li></ul>
This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager. 
Qualifications 
Basic Qualifications:
2 or more years of work experience with a Bachelor&rsquo;s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)
Preferred Qualifications:
3 or more years of work experience with a Bachelor&rsquo;s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
2+ years of experience in strategy, operations, consulting, analytics, or a related role
Bachelor&rsquo;s degree ,Strong written and verbal communication skills
Comfort working and translating across diverse stakeholders and ambiguous problem spaces
High attention to detail and excellent organization skills
Hands-on experience building and using GenAI tools to improve productivity
Strong PowerPoint and Excel skills; experience with dashboards (Power BI / Tableau a plus)
Experience in a startup environment, consulting, corporate strategy, or business operations
Experience planning and managing multiple cross-functional projects with diverse stakeholders
Demonstrated ability to synthesize complex information into concise outputs
Good business acumen to connect data and insights with business decisions and outcomes
Experience building and managing KPIs that measure operational performance
Experience supporting senior leaders or executive‑level decision making
Interest in payments, fintech, technology platforms, or AI‑enabled products 
Additional Information 
Work Hours: Varies upon the needs of the department.
Travel Requirements: This position requires travel 5-10% of the time.
Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.
U.S. APPLICANTS ONLY: The estimated salary range for this position is 109,700.00 to 170,200.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.</div>

Business Analyst, Operations & Strategy

Prologis

<div>At Prologis, we don&rsquo;t just lead the industry&mdash;we define it with a 1.3 billion square foot portfolio and an annual throughput of approximately $3.2 trillion. We create the intelligent infrastructure that powers global commerce, seamlessly connecting the digital and physical worlds. From agile supply chains to energy solutions, our ecosystems help your business move faster, operate smarter and grow sustainably. With unmatched scale, innovation and expertise, Prologis is a category of one&mdash;not just shaping the future of logistics but building what comes next.
Job Title:
Corporate Communications Manager
Company:
Prologis<div><div>
Corporate Communications Manager - Energy</div><div>
A day in the life</div><div>
Prologis is seeking a Corporate Communications Manager to support and elevate external communications for its growing Prologis Energy business, including solar, storage, on-premise energy solutions and more.</div><div>
This role will help shape and execute strategic communications that reinforce Prologis&rsquo; leadership in sustainability, distributed energy and utility-integrated infrastructure.</div><div>
This individual will be part of the Global Communications team and will partner closely with colleagues across Energy, Data Centers, Real Estate, Government Affairs, Legal, Marketing and other key functions.</div><div>
The ideal candidate brings strong media fundamentals, excellent writing skills, sound judgment and experience communicating about complex, technical and highly regulated industries. A deep understanding of how U.S. utility operations, regulation and grid interconnection processes work in practice is preferred.</div><div>
Finally, this person will bring intellectual curiosity, strong editorial instincts and a collaborative spirit and know how to work hard while keeping a sense of perspective (and humor!)</div><div>
Key responsibilities include:</div><div><ul><li>
Support the development and execution of communications strategies aligned with Prologis Energy business objectives and broader corporate priorities.</li></ul></div><div><ul><li>
Translate complex energy, utility and regulatory concepts&mdash;including interconnection, rate structures, grid capacity, DER integration and wholesale/retail market dynamics&mdash;into clear, compelling messaging for diverse audiences.</li></ul></div><div><ul><li>
Maintain and apply consistent message frameworks across multiple stakeholder groups.</li></ul></div><div><ul><li>
Manage inbound media inquiries in coordination with senior communications leaders.</li></ul></div><div><ul><li>
Draft statements, press materials, FAQs, executive talking points, bylines, op-eds and briefing documents.</li></ul></div><div><ul><li>
Partner closely with Government Affairs and Legal to ensure alignment on public policy positioning, regulatory sensitivities and disclosure considerations.</li></ul></div><div><ul><li>
Apply sound judgment in assessing reputational risk and opportunity in a fast-moving, highly scrutinized environment.</li></ul></div><div><ul><li>
Support reporting on communications metrics.</li></ul></div><div><ul><li>
Reinforce communications governance, including approvals, spokesperson policies and compliance considerations.</li></ul></div><div><ul><li>
Build credibility across internal functions.</li></ul></div><div><ul><li>
Manage and prioritize multiple workstreams in a fast-paced, evolving business environment.</li></ul></div><div>
Building blocks for success:</div></div><div><div>
Required:</div><div><ul><li>
Bachelor&rsquo;s degree in Communications, Journalism, Public Relations or a related field.</li></ul></div><div><ul><li>
5+ years of professional experience in communications, public relations or related fields.</li></ul></div><div><ul><li>
Agency experience required.</li></ul></div><div><ul><li>
Experience communicating in the U.S. utility sector, energy infrastructure, grid operations or regulated energy markets.</li></ul></div><div><ul><li>
Strong working knowledge of U.S. utility operations, regulatory frameworks, rate structures and interconnection processes.</li></ul></div><div><ul><li>
Experience supporting media relations, corporate communications programs, issues management and/or public affairs initiatives.</li></ul></div><div><ul><li>
Exceptional writing and editing skills, with strong editorial judgment and command of AP style</li></ul></div><div><ul><li>
Ability to exercise sound judgment in high-visibility, sensitive situations.</li></ul></div><div><ul><li>
Strong organizational skills and the ability to prioritize effectively in a dynamic, fast-paced environment.</li></ul></div><div><ul><li>
Proficiency in Microsoft Word, PowerPoint, Excel and AI tools (e.g., ChatGPT, Claude).</li></ul></div><div><ul><li>
Can contribute to a high-performing team culture with energy, positivity and a sense of fun</li></ul></div><div>
Preferred:</div><div><ul><li>
Public policy acumen in energy regulation, utility proceedings or state/federal energy policy.</li></ul></div><div><ul><li>
Experience in infrastructure, real estate or other highly regulated sectors.</li></ul></div></div>
Hiring Salary Range of: $118,000 - $136,000. Salary and whole compensation package (bonus target) to be determined by the candidate&rsquo;s location, education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.
People First
Each of us working at Prologis plays an essential role in the enduring success of our company. We value people who are decisive, courageous and adaptable. While we are one company, locations and departments operate with autonomy and accountability. Individuals take the initiative here.
When you join Prologis, you work shoulder to shoulder with some of the top talent in the industry to do the best work of your career. Every employee belongs. Every employee contributes. Employees advance their careers here.
As a successful global enterprise, Prologis has never lost sight of what matters most, our strong belief that our people are the most important part of our business. And because of that, we provide a generous total rewards package and take a lot of time to focus on quality management and leadership development. People come first here.
All full-time roles in the US come with a robust benefits package which includes healthcare, dental, and vision insurance for employees and eligible dependents. Prologis also offers several other wellness, financial, and work/lifestyle-specific benefits. Our 401(k) retirement plan has a company match of 50% up to 12% of eligible compensation. We also offer generous PTO with a starting accrual of 22 days a year in addition to paid holidays and volunteer time.
All job offers are contingent upon successful completion of background verification. Prologis is an Equal Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religions, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.
Employment Type:
Full time
Location:
San Francisco, California
Additional Locations:
Cerritos, California, Dallas, Texas, Los Angeles, California, Newport Beach Office</div>

Corporate Communications Manager

Decagon

<div>
 
 About Decagon
 
 
 
 Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
 
 
 Our technology enables industry-defining enterprises like Avis Budget Group, Block&rsquo;s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
 
 
 We&rsquo;re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We&rsquo;re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
 
 
 We&rsquo;re an in-office company, driven by a shared commitment to excellence and velocity. Our values &mdash; Just Get It Done, Invent What Customers Want, Winner&rsquo;s Mindset, and The Polymath Principle &mdash; shape how we work and grow as a team.
 
 
 
 About The Team
 
 
 
 Founder&rsquo;s Office is where the hardest problems land, and we help solve them for the entire business. We are a small team of former founders, operators, and investors embedded directly with leadership, taking on work of any kind, no matter how different or unique, to improve business operations. Strategy, corporate development, pricing, special projects, and analytics are a few examples. We are analytical and critical cross-functional thinkers from a diverse set of multidisciplinary backgrounds. If it is ambiguous, urgent, or high-stakes, we are probably already thinking about it.
 
 
 
 About The Role
 
 
 
 We are looking for someone to help us accelerate using AI across
 
 every
 
 facet of the company. You are AI-pilled and will not stop until everyone else at the company is too.
 
 
 You wear many different hats: vibe coder, strategist, data analyst, product manager, operations. We believe in building together, quickly.
 
 
 This is a fully in-office role based in our San Francisco office 5 days a week.
 
 
 
 In this role, you will
 
 
 
 <ul>
 <li>
 Build AI automation agents to make us efficient: design and deploy agents that translate company strategy and operational processes, into automated workflows, custom internal tools, and programmatic systems. Specifically: help automate manual sales processes, embed AI into growth marketing engines, maximize Claude skills in the post-sales org, and more. Unlock hundreds of Decagon teammates with their &ldquo;aha&rdquo; moment of your product.
 </li>
 <li>
 Build out intelligent solutions to make us more effective: build out an account mapping platform that helps sales and marketing identify the best individuals to target and break into accounts with. Leverage scrapers, search APIs, workflow automation tools, and LLMs to do this effectively, and efficiently.
 </li>
 <li>
 Be the AI Culture Driver: build an AI-native culture for the entire business, by identifying and enabling internal &ldquo;AI champions,&rdquo; and builders. Programmatically define templates and best practices into team norms. Turn them into people who can&rsquo;t live without the automation and will be very unhappy if it is taken away.
 </li>
 <li>
 Build out AI analytics: measure success by going deep into data, specifically around number of hours saved, and additional work delivered as a result of our efficiency and effectiveness gains. Become customer obsessed - customers being our internal stakeholders - and measure their happiness using our tools.
 
 
 </li>
 </ul>
 
 Your background looks something like this
 
 
 
 <ul>
 <li>
 Experience: 1-3 years in a high growth technical environment. Roles that are inherently self-starters, entrepreneurial, or technical are also great fits, looking to make the switch into this new and emerging critical function for all companies.
 </li>
 <li>
 AI prompting foundations: some experience in some form with AI enablement, AI operations, or AI engineering roles. You are generally comfortable prompting your way to solutions, and sometimes needing to get into code / working with APIs, etc.
 </li>
 <li>
 Builder DNA: you are a curious learner and builder, skilled with new AI tools like Claude Code, Cursor, Notion AI, automation tools like Dust, Gumloop, n8n, Zapier, GTM enrichments like Clay and Unify, and search APIs like Exa, Parallel, Browserbase. Some familiarity with SQL, BI, managing data lakehouses, and scraping and scripting from DS notebooks, is a plus.
 </li>
 <li>
 Get it done mentality: a bias toward action and building "v1 MVP" today. You thrive in the ambiguity of a fast-paced AI startup.
 </li>
 <li>
 Strong communications: you can produce clear, concise presentation of information, and influence teams to use your products. You run training sessions that drive impact through leadership and communications, in every gap you find.
 </li>
 <li>
 Ability to manage cross-functional teams: able to work hands-on in workflows across Sales, Post-Sales, Finance, People/HR, Ops, BizOps, Marketing, EPD, and more. It&rsquo;s OK if you haven&rsquo;t done it before.
 
 
 </li>
 </ul>
 
 Compensation
 
 
 
 $150,000 - $215,000 + Equity
 
 
 
 Benefits
 
 
 
 We proudly offer the following benefits for our full-time employees:
 
 
 <ul>
 <li>
 Take what you need vacation policy
 </li>
 <li>
 Medical, Dental, and Vision benefits for you and your family
 </li>
 <li>
 Life Insurance and Disability Benefits
 </li>
 <li>
 Retirement Plan (e.g., 401K, pension)
 </li>
 <li>
 Parental Leave
 </li>
 <li>
 Fertility and family building benefits through Carrot
 </li>
 <li>
 Daily lunches and snacks in the office to keep you at your best
 
 
 </li>
 </ul>
 
 These benefits are described in more detail in Decagon&rsquo;s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
 
</div>

AI Transformation Specialist

Jerry.AI

<div>Why we exist:
More than 80% of Americans own a car and see it as a fundamental necessity, yet the experience of owning one is stuck in the 90s. Every part of the user journey (shopping for a car, insurance, repairs, etc) is complicated, fragmented, and time-consuming, and the costs are staggering. In 2025, the cost of owning a car was more than 20% of the average household income, after tax. At Jerry.ai, we are building the first app to manage it all and make car ownership accessible to all.
Why we need you:
Since we launched our app in 2019, we&rsquo;ve reached 5M customers, raised over $240M in funding, scaled our annual revenue more than 70X, and became profitable in early 2024 &ndash; just 7 years into our operating history, in spite of challenging macro conditions and in a hyper-competitive $2T U.S. market.
We did this with an exceptionally talented team of analytical thinkers who are brilliant at experimentation and growth optimization. But what we don&rsquo;t have is someone who obsesses over every single word we put in front of our customers and how we make them feel.
Car ownership is a stressful and emotionally charged topic for most people, and right now, our messaging is very transactional (e.g. click here, shop with us). We need you to change that.
Your job will be to think about what our customers actually need (or want) to hear from us, and how to fundamentally change how we speak to and care for them. Whether you&rsquo;re crafting email sequences, push notifications, navigating a subreddit thread, or shaping how we talk about a new feature launch, you will be the voice of Jerry. And you will help us earn our brand and cultivate an enduring community.
We spent the last 9 years building a product that people like, now we need to give them a reason to trust us and a reason to stay.
Why you will (or won&rsquo;t) like working here:<ul><li>
Blank canvas: You won&rsquo;t inherit a brand playbook. You will build it in partnership with our CEO, including defining our personality and voice across all organic surfaces.</li><li>
Hands-on: This is a senior level role in scope and impact, but you will be an IC with no direct reports on day one. You will personally write the email campaigns, draft the in-app tooltips, and talk to drivers on Reddit.</li><li>
Car ownership is not &ldquo;sexy&rdquo;: Insurance, maintenance, and safety are only topics people think about when they have a bill to pay, a flat tire to change, or when they get into an accident. Anyone can market something inherently exciting, but can you build enthusiasm and trust around a &ldquo;dry&rdquo; topic?</li></ul>
What you&rsquo;ll own:
We need someone who knows how to talk about a brand in ways that make people feel something and take notice.<ul><li>
Phase 1: Your sole focus will be overhauling our existing customer communications, including our CRM, email, SMS, and in-app copy. You will take our messaging from functional and direct to value-additive and relationship-driven. You will work closely with our Product, Design, Growth, and Customer Insights team to understand how to build trust, engagement, and as a result, drive long-tail conversion.</li><li>
Phase 2: As our brand and voice begins to take shape, you will start taking bigger creative swings to help us stand out online (e.g., pitching and running a campaign where we give away a $150K car to the best driver on our DriveShield platform), own the positioning and messaging for new products like GarageGuard, and build a team to manage organic GTM launches and our social media presence (like Reddit) with native channel expertise.</li></ul>
Who you are:<ul><li>
A copywriting virtuoso: You know that every word matters. You can translate complex, dry, and even stressful topics (car insurance, loans, repairs) into copy that is engaging, human, and accessible.</li><li>
A T-Shaped marketer: Your deep expertise is in copywriting, audience development and product positioning. Horizontally, you have a great sense of the social media landscape and community dynamics (like Reddit).</li><li>
A first principles thinker: You avoid making assumptions. You know how to take qualitative data and user pain points and turn them into resonant, empathetic marketing copy.</li><li>
Comfortable with discomfort: You&rsquo;ve weathered fast-growing startups before and can confidently push back on highly analytical, data-first teams to champion the unmeasurable value of a great brand experience.</li></ul>
Ideal experience:<ul><li>
7+ years of experience in creative marketing with a heavy focus on copywriting (and proven success with email and SMS campaigns).</li><li>
Experience working with consumer startups.</li><li>
A portfolio showcasing both your writing and creative craft.</li><li>
Bachelor's Degree.</li></ul>
While we appreciate your interest and application, only applicants under consideration will be contacted.
Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws.
Jerry.ai is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at recruiting@jerry.ai
The successful candidate&rsquo;s starting pay will fall within the pay range listed on this job posting, determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation may include opportunities for equity grants.
We offer a comprehensive benefits package to regular employees, including health, dental, and vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, and wellness benefits, among others. Equity opportunities may also be part of your total rewards package. Part-time, contract, or freelance roles may not be eligible for certain benefits.
About Jerry.ai:
Jerry.ai is America&rsquo;s first and only super app to radically simplify car ownership. We are redefining how people manage owning a car, one of their most expensive and time-consuming assets.
Backed by artificial intelligence and machine learning, Jerry.ai simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. From car insurance and financing to maintenance and safety, Jerry.ai does it all.
We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. We have more than 5 million customers &mdash; and we&rsquo;re just getting started.
Jerry.ai was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing.
Join our team and work with passionate, curious and egoless people who love solving real-world problems. Help us build a revolutionary product that&rsquo;s disrupting a massive market.
Compensation Range: $185K - $250K</div>

Creative Director (or, Lead Writer of Interesting Things)

<div>Company Description 
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale &mdash; tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters &mdash; to you, to your community, and to the world.
Progress starts with you. 
Job Description 
The Analyst, Solutions Management will work within the North America Product Strategy &amp; Network Readiness function to execute the end-to-end cross-border service quality and readiness strategy for money movement corridors. This role ensures Visa Direct delivers predictable, resilient, and transparent performance, enabling clients to consistently experience reliability and trust at scale. The analyst will work directly with the leader to consolidate fragmented responsibilities across product, network, readiness, operations, and partner teams into a unified function that accelerates corridor commercialization, improves client confidence, and directly contributes to NAVD&rsquo;s growth and retention goals.
Key Responsibilities:<ul><li>
Serve as the central intake and accountability point for all QoS initiatives.</li><li>
Maintain standards, and governance, including service definitions, measurement methodologies, and corridor performance criteria.</li><li>
Execute assessments to ensure product and network viability, technical readiness, and compliance with latency, uptime, and resiliency expectations.</li><li>
Drive the strategy in partnership with cross functional teams like Global Product, Network, and Architecture teams.</li><li>
Contribute and maintain roadmaps/backlogs related to initiatives related to improved routing, redundancy, error-handling, and performance optimization.</li><li>
Publish and maintain corridor scorecards with clear latency, success rate, and error rate KPIs.</li><li>
Operationalize alerting and monitoring frameworks across the region.</li><li>
Ensure consistent SLA adherence and work with internal operations teams to resolve issues impacting real-time performance.</li><li>
Create reporting that enables monitoring, proactive identification of risks, bottlenecks, and remediation pathways.</li></ul> 
This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager. 
Qualifications 
Basic Qualifications:<ul><li>
2 or more years of work experience with a Bachelor&rsquo;s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)</li></ul>
Preferred Qualifications:<ul><li>
3 or more years of work experience with a Bachelor&rsquo;s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)</li></ul> 

Additional Information 
Work Hours: Varies upon the needs of the department.
Travel Requirements: This position requires travel 5-10% of the time.
Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.
U.S. APPLICANTS ONLY: The estimated salary range for this position is 123,000.00 to 190,900.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.</div>

Analyst, Solutions Management

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