assistant community manager - clover at the parks (co-living)

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assistant community manager - clover at the parks (co-living) Jobs in Washington

client success manager Jobs in Washington

client success manager

community manager

KETTLER

<div>Overview:
<div>
KETTLER currently has an opening for a Community Manager at Park Kennedy, an apartment community located in Washington, DC. If you have a good work ethic, a passion for helping people, and want an opportunity to learn and grow, KETTLER is the place for you!</div><div></div><div> 
The Community Manager, under the direction of the Regional Manager, is responsible for providing excellent customer service and coordinating all aspects of apartment community operations.</div>
Responsibilities:
<ul><li>Managing administration of property operations and leasing office.</li><li>
Monitoring the financial operations and achieving budgeted NOI.</li><li>
Providing a quality living environment for residents and positive work environment for team members.</li><li>
Hiring and supervising all on-site staff, including maintenance staff.</li><li>
Ensuring that all apartments and property grounds are maintained at company standards.</li><li>
Ensuring that rent is collected in a timely manner and following appropriate procedures when residents are delinquent.</li><li>
Contribute to achievement of team goals, leasing benchmarks, and resident retention.</li><li>
Support outreach initiatives that effectively market/promote the property.</li><li>
Understand the current sub-market and mentor others to ensure their comprehension.</li><li>
Lead by example to help maintain a high-performing, customer-focused team.</li><li>
Contribute to resident satisfaction and the achievement of property goals.</li><li>
Other duties as assigned.</li></ul>
Qualifications:
<ul><li>4+ years&rsquo; experience in the property management field.</li><li>
2+ years&rsquo; supervisory experience.</li><li>
High School Diploma, Bachelor&rsquo;s Degree preferred.</li><li>
Computer Proficiency and knowledge of Microsoft Office Suite.</li><li>
Demonstrated Leadership ability and proven track record of success with the leasing process.</li><li>
Must be able to work on the weekends.</li><li>
Experience with property management software.</li><li>
Must be able to walk apartments and grounds, including steps and climbing stairs.</li><li>
Excellent verbal and written communication skills and ability to interact with residents and customers in a professional manner.</li><li>
Strong financial analysis, budgeting, and P&amp;L management skills.</li><li>
Working knowledge of applicable Landlord Tenant Laws, Fair Housing mandates and other legal issues affecting property management.</li><li>
Experience with unit and common area renovations.</li><li>
DC Property Manager Licence must be obtained with 90 days of hire.</li></ul></div>

Community Manager

William C. Smith & Co

<div>WC Smith has an exciting new opportunity for a Community Manager to lead our Fairway Park / JETU Apartments team. The successful candidate will oversee all aspects of property management for a community of over 800 units, including resident relations, team leadership, compliance and overall property operations. 
THE COMMUNITY MANAGER WILL:<ul><li>
Take full ownership of day-to-day operations for a large-scale residential community, ensuring the property runs efficiently, compliantly, and at a high standard</li><li>
Serve as the second in command to the Property Manager, supporting strategic initiatives while independently managing on-site execution</li><li>
Lead, coach, and hold accountable both office and maintenance teams, driving performance, responsiveness, and team cohesion</li><li>
Deliver an exceptional resident experience by proactively addressing concerns, resolving escalations, and maintaining a strong on-site presence</li><li>
Oversee leasing, occupancy, and resident retention efforts, identifying opportunities to improve satisfaction and minimize turnover</li><li>
Partner closely with maintenance to ensure timely completion of service requests and overall property upkeep</li><li>
Take full ownership of unit turn operations, managing timelines, vendors, and contractors to ensure units are delivered on schedule</li><li>
Monitor property performance through reporting, including move-ins/outs, rent collections, and operational trends</li><li>
Ensure accuracy and compliance in rent postings, resident ledgers, and financial-related tasks</li><li>
Manage LIHTC compliance, including income certifications and annual recertifications, ensuring adherence to all program requirements</li><li>
Maintain full compliance with Fair Housing laws, DC regulations, and company policies</li><li>
Support additional operational and business initiatives as needed</li></ul> 
A LEADING APPLICANT HAS:<ul><li> 
4+ years of experience as a Community Manager, with a proven track record of successfully operating a large residential community</li><li>
Demonstrated experience overseeing 500+ units and managing the full scope of property operations</li><li>
Strong leadership experience managing teams of 3+ employees across both office and maintenance functions</li><li>
In-depth knowledge of LIHTC compliance, including certifications and recertifications</li><li>
Working knowledge of DC Rent Control, Fair Housing, and local regulatory requirements</li><li>
A hands-on, solutions-oriented approach with the ability to manage competing priorities in a fast-paced environment</li><li>
Strong financial and operational skill, including experience with rent collections, reporting, and performance tracking</li><li>
Proficiency in property management software (Yardi strongly preferred) and Microsoft Office Suite</li><li>
Excellent communication skills with the ability to effectively interact with residents, team members, and leadership</li><li>
A polished, professional presence with strong attention to detail</li></ul> 
BENEFITS FOR FULL-TIME EMPLOYEES (AVERAGE OF 30 OR MORE HOURS PER WEEK): 
<ul><li>Comprehensive medical, dental, and vision insurance</li><li>
Health Advocate support services</li><li>
Flexible Spending Accounts (FSA)</li><li>
Company-paid life insurance and AD&amp;D</li><li>
Company-paid short-term and long-term disability coverage</li><li>
401(k) plan with company match</li><li>
Generous paid time off (PTO)</li><li>
Ten (10) paid holidays annually</li><li>
Pre-tax commuter benefits</li><li>
Employee Assistance Program (EAP)</li><li>
Legal insurance options</li><li>
Free on-site parking</li></ul> 
 
ABOUT WC SMITH 
WC Smith is a leading multidisciplinary real estate company firmly grounded in the District of Columbia. We have provided integrated real estate services to the DC metropolitan area for over 50 years, developing and managing a portfolio in excess of 10,000 units of residential real estate. Founded in 1968, WC Smith has built a reputation as one of the most capable and respected property management and development organizations in the area. 
 
What sets WC Smith apart from other firms is our holistic approach to community building. We believe it takes more than attractive housing and office buildings to sustain neighborhoods, and over the past 50 years we have developed a successful model for creating and maintaining healthy communities. Our projects uniquely combine the city&rsquo;s long-term vision for growth with our residents&rsquo; vision for how a community best serves their needs and desires. We are committed to the viability and sustainability of the neighborhoods we create and to the well-being of the people who live there inhabit them. 
 
We are looking for self-starters and go-getters who demonstrate the resourcefulness, enthusiasm, and relationship building skills essential to offering the best level of service and communication to clients and team members. Our employees enjoy a friendly work environment in the rapidly developing Capitol Riverfront area, a focus on personal and professional wellness, and opportunities for professional growth. 
WC Smith is an equal opportunity employer and values diversity. Employment decisions are made based on business needs, qualifications, and merit. If you need assistance or accommodation, you may reach us at careers @wcsmith.com<div><div>
WC Smith does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings or otherwise. Placement fees will not be paid to any recruiter unless WC Smith has an active agreement in place with the recruiter and such a request has been made by the Talent Acquisition team and such candidate was submitted to the WC Smith Talent Acquisition Team via our Applicant Tracking System. Any unsolicited resumes or other data submitted to WC Smith in violation of this policy may be used by WC Smith without obligation to pay any fees of any kind to the recruiter. Any recruiting agencies or third parties interested in future partnership, please contact careers @wcsmith.com. Failure to comply, could impact future potential partnership.</div></div></div>

Allied Residential

<div><div><ul><li>Posted 28-Apr-2026 (PST)</li><li>
Kent, WA, USA</li><li>
80,000 per year</li><li>
Full Time</li></ul><div><div>
</div></div></div><div><h2 class="jobSectionHeader">Company Overview</h2>

At Allied Residential, we don't just manage properties-we build communities. Since 1987, we've been creating vibrant living spaces across the Puget Sound and beyond. Our team thrives in a culture of growth, integrity, and collaboration. With professional training, career advancement, and a supportive environment, we empower our people to lead with purpose and make a lasting impact.
<h2 class="jobSectionHeader">
Position Summary</h2>

The Community Manager is responsible for the overall management, operations, and success of an assigned community. This includes maximizing occupancy, ensuring exceptional resident satisfaction, overseeing financial performance, and leading the on-site team. The Community Manager fosters a positive community environment, ensures operational excellence, and maintains compliance with company policies and applicable laws.
<h2 class="jobSectionHeader">
Key Responsibilities</h2>
<ul><li>Travel to assigned communities to provide coverage as needed.</li>
<li>Oversee daily community operations, ensuring a well-maintained, safe, and welcoming environment for residents and visitors.</li>
<li>Show available apartments, explain lease terms, amenities, and community features, and process all required leasing documentation.</li>
<li>Manage rent collections, deposits, and related accounting tasks in accordance with company policies.</li>
<li>Address and resolve resident concerns promptly and professionally to ensure a high level of resident satisfaction.</li>
<li>Conduct regular inspections of apartments, amenities, and common areas to ensure quality and identify needed maintenance or repairs.</li>
<li>Lead, mentor, and develop the community team, ensuring alignment with company standards and performance goals.</li>
<li>Review and analyze community financial and operational reports; implement strategies for cost control and revenue generation.</li>
<li>Maintain awareness of local market conditions and competition; recommend strategic adjustments to enhance performance.</li>
<li>Ensure compliance with safety, security, and company procedures.</li>
<li>Participate in and lead regular team meetings and required training sessions.</li>
</ul><h2 class="jobSectionHeader">Qualifications</h2>
<ul><li>Six months to one year of property management or related experience, or an equivalent combination of education and experience.</li>
<li>Strong leadership and team management skills with the ability to inspire, mentor, and hold others accountable.</li>
<li>Proficiency in Microsoft Office Suite (Office 365) and property management software (Yardi preferred).</li>
<li>Excellent communication skills, both written and verbal, with the ability to handle complex or sensitive situations effectively.</li>
<li>Strong problem-solving skills and sound judgment in decision-making.</li>
<li>Knowledge of financial reports, budgeting, and property operations.</li>
<li>Ability to work in a fast-paced environment and adapt to changing priorities.</li>
<li>Customer service-oriented with a commitment to resident satisfaction.</li>
</ul><h2 class="jobSectionHeader">Compensation &amp; Benefits</h2>
<ul><li>Competitive salary based on experience</li>
<li>152 hours (19 days) PTO annually, plus carry-over up to 120 hours and longevity PTO at 5 and 9 years</li>
<li>9 paid holidays</li>
<li>Comprehensive health benefits-including medical, dental, vision, life, and disability-effective the 1st of the month after 60 days (Kaiser Permanente, Guardian, Mutual of Omaha)</li>
<li>HSA and FSA through Lively</li>
<li>Employee Assistance Plan (EAP)</li>
<li>401(k) with employer match (25% of contributions up to 4% of eligible pay)</li>
<li>Continuous professional development and advancement opportunities</li>
</ul><h2 class="jobSectionHeader">Equal Opportunity Employer</h2>

Allied Residential proudly provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, gender identity, or any other protected status.
<h2 class="jobSectionHeader">
Mission Statement</h2>

Creating Communities | Exceeding Expectations 


If you're ready to lead a dynamic team, elevate the resident experience, and drive community success, we invite you to apply and be part of a company where your leadership truly makes an impact.</div></div>

Multi-Site Community Manager - PPL/CDR

Greystar

<div>ABOUT GREYSTAR
Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over 1,000,000 units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com. 
JOB DESCRIPTION SUMMARY
This role supports and assists the Community Manager in overseeing and managing the financial and operational facets of the community by completing accounting and bookkeeping tasks, preparing monthly close-out and financial reports, processing invoices for payment, collecting rent, fees, and other payments, completing bank deposits, dispositions, and account reconciliations, and using the property management software to record, track, and report on all financial workings of the community.
JOB DESCRIPTION<ul><li>Completes the daily transactions and tasks related to the financial operation of the community by collecting and posting rent, fees, and other payments, preparing daily bank deposits and reconciling bank accounts, preparing financial reports, and processing invoices and payables.</li><li>Operates the property management software (Yardi/OneSite) and completes transactions by entering all required fields correctly and by completing updates and back-ups to ensure the integrity of the system.</li><li>Reviews resident files and accounting records to determine unpaid and/or late fees owed, communicates with residents regarding outstanding balances, implements procedures for collecting on delinquencies, and enforces the lease to maximize revenue.</li><li>Reviews and submits invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, obtaining community manager approval, coding charges to appropriate Chart of Account codes, and managing communication between the vendor/contractor, accounting, and the client/owner as needed.</li><li>Follows the Company&rsquo;s established procedures related to evictions by following proper notice requirements, evicting residents, and representing the community as required in court hearings and eviction proceedings.</li><li>Processes resident move-outs by reviewing lease terms and notice requirements, applying appropriate deposit and lease cancellation fees, if applicable, and processing the disposition in accordance with established procedures and legal requirements.</li><li>Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues.</li><li>Acts as the on-site supervisor in the absence of the community manager by organizing and delegating daily work, coordinating maintenance and make-ready tasks with the maintenance supervisor, and managing the operation of the community in compliance with Company policies, procedures, and business practices.</li><li>Assists in managing the client/owner relationship by meeting with the owners, conducting community tours, providing updates and information about the community&rsquo;s performance, and responding to owner requests as needed.</li><li>May assist and/or support leasing and marketing efforts by greeting prospective residents, gathering information about the prospect via the Guest Card, showing ready apartments and models, closing and obtaining the lease deposit, and assisting the prospective resident in completing the rental application and credit verification.</li><li>For California Only: The Assistant Community Manager or Leasing Manager must review all completed move in files prior to submission to the Community Manager for review and approval.</li></ul>
BASIC KNOWLEDGE &amp; QUALIFICATIONS:<div><ul><li> 
M.Ed or Bachelor&rsquo;s degree in Business Management, Communications, or related field from an accredited college or university.</li></ul></div><ul><li>1-3 years minimum of relevant experience in residence life and/or property management.</li><li>Knowledge of equity and inclusion issues and laws that impact higher education and particularly community living (FERPA, all gender spaces, Title IX, affinity-based living learning communities, ADA compliance).</li><li>Ability to implement problem solving strategies to manage everyday residential challenges such as crisis response, conflict management, community development, and student/family concerns.</li><li>Compassionate and diplomatic with excellent written and verbal communication skills.</li><li>Detail-oriented and self-motivated with the ability to work independently and as a collaborative member of a team.</li></ul><div>
SPECIALIZED SKILLS: 
<ul><li>Demonstrated proficiency in Internet, word processing, spreadsheet, and database management programs in order to complete required reports and documents.</li></ul></div><ul><li>Strong proficiency in using property management software (Yardi, OneSite, Entrata, etc.).</li><li>Ability to navigate THD (The Housing Director), PeopleSoft, MaxPanda or their equivalents.</li><li>Demonstrated supervisory skills sufficient to lead, direct, and evaluate subordinates and team members, including maintenance specialists.</li><li>Demonstrated experience building collaborative partnerships with faculty, administrators, students, parents/families, and campus and/or business partners.</li></ul><div> 
TRAVEL / PHYSICAL DEMANDS: 
<ul><li>Team members work in an office environment but also may have frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous. Incumbents must be able to physically access all exterior and interior parts of the property and amenities.</li><li>Routine, local travel may be required between assigned areas and other facilities.</li><li>Rare or occasional travel may be required to attend business meetings, training programs, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.</li></ul></div>
The hourly rate for this position is $26.00 - $28.00 per hour.
Additional Compensation:
Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.<ul><li>
Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.</li><li>
Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.</li></ul>
Robust Benefits Offered*:<ul><li>
Competitive Medical, Dental, Vision, and Disability &amp; Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.</li><li>
Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.</li><li>
For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.</li><li>
6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).</li><li>
401(k) with Company Match up to 6% of pay after 6 months of service.</li><li>
Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).</li><li>
Employee Assistance Program.</li><li>
Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.</li><li>
Charitable giving program and benefits.</li></ul><ul><li>Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.</li></ul>
Greystar will consider for employment qualified applicants with arrest and conviction records.
Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to AskHR@greystar.com.</div>

Assistant Community Manager - Clover at the Parks (Co-Living)

Capital Workspaces

Capital Workspaces is located in Bethesda, MD &amp; Northwest DC, and we are looking for someone to join the hot coworking industry! We have an immediate need for a Community Assistant in our location in Spring Valley.Responsibilities include:<ul><li>Create a welcoming environment: assist members in a friendly, patient, and professional manner</li><li>Onboard new members: activate and distribute keys, print accounting numbers, and answer new member questions</li><li>Manage local vendors and maintenance teams</li><li>Input and maintain accurate data across various platforms (billing, customer data, inventory)</li><li>Maintain high occupancy rates</li><li>Create a sense of community among members</li><li>Generate monthly reports to summarize location analytics</li></ul>Sales and Marketing Initiatives:<ul><li>Devise and execute local marketing strategies to generate leads</li><li>Follow up on a frequent basis with prospective members, document activity in CRM and marketing platform</li><li>Conduct sales tours to sell potential members onsite</li><li>Negotiate member deals and local discounts for members</li><li>Utilize Craigslist, LoopNet, MLS, 42 floors, and other marketing platforms to list inventory on a weekly basis</li></ul>Community Initiatives:<ul><li>Manage community initiatives designed to develop member relationships</li><li>Plan monthly events, seasonal parties, or member events to bring the community together</li><li>Centralize member communication</li></ul>Preferred Qualifications:<ul><li>Experience in sales, hospitality, customer service, or business operations</li><li>Comfortable speaking, selling and growing the community</li><li>Strong verbal and communication skills</li><li>Self-starter, quick learner, and confident</li><li>Exceptional organizational and multi-tasking skills</li><li>Warm and approachable</li><li>Reliable</li><li>Professional demeanor</li><li>Prior leadership and hospitality experience is a plus</li><li>Drive to take initiative and make things happen</li><li>Interested in serving others before yourself</li></ul>Pay: $19.00 - $21.00 per hourWork Location: In person

Community Assistant

FirstService Residential

<div>Description 
 
 
 
Job Overview:
 
 
As an Assistant General Manager, you&rsquo;ll be responsible for direct oversight of certain areas of the management of the assigned community, reporting at all times directly to the General Manager. 
 
Your Responsibilities: 
 
<ul><li> 
Directly oversees all Management Office administrative staff, Front Desk Services (Doorpersons and Concierge) and Security along with the onsite supervisor for the outsourced company.</li></ul> 
<ul><li>
Responsible for directing the Administrative Assistant in preparation of Board of Directors meeting packages as well as posting of meeting agendas.</li></ul> 
Daily supervisory level inspections in conjunction with the General Manager and Facilities Director, including grounds, lobbies, hallways, garage, spa, etc. 
<ul><li>
</li></ul> 
<ul><li> 
Vendor and service provider interaction daily to ensure that goods and or services are being received per contracts in place.</li></ul> 
<ul><li>
Otherwise assist the General Manager in the oversight of all aspects of the operations at The Galaxy as necessary.</li></ul> 
<ul><li>
Be available for weekday committee meetings or other events as well as be available to return to the property in the event of an emergency as determined by the General Manager.</li></ul> 
<ul><li>
Serve as the primary on-site person responsible for the oversight of the operation of Management information systems, including First Service Connect or similar system.</li></ul> 
In the absence of the General Manager, serve as the person responsible for oversight of all of the administrative staff where appropriate. 
<ul><li>
</li></ul> 
<ul><li> 
Coordinate outsourcing for various repairs that do not fall under the purview of the Facilities Director.</li></ul> 
<ul><li>
In conjunction with the General Manager and Facilities Director, where appropriate collect and present bids for repair and replacement of certain non-mechanical items.</li></ul> 
<ul><li>
In conjunction with the Customer Service Manager, facilitate resolution of resident complaints.</li></ul> 
Administer and facilitate all security surveillance repairs, replacements and installations. 
<ul><li>
</li></ul> 
<ul><li> 
Publish Weekly Update for the community.</li></ul> 
<ul><li>
Maintain community website.</li></ul> 
Administer and maintain content of elevator screens and ensure timely information 
<ul><li>
</li></ul> 
<ul><li> 
Facilitate internal communication as required and direct the maintenance of office files.</li></ul> 
<ul><li>
Responsible for formatting and timely posting of all meeting agendas.</li></ul> 
 
 
Skills &amp; Qualifications: 
 
<ul><li> 
Minimum of 3 years management experience, preferably in property management</li></ul> 
<ul><li>
Experience working on multiple projects at a time</li></ul> 
<ul><li>
Strong organizational skills</li></ul> 
<ul><li>
Strong written and verbal communication skills</li></ul> 
<ul><li>
Excellent word processing, mathematic and computer skills required</li></ul> 
Critical thinking, problem solving, judgement and decision-making abilities are necessary. 
<ul><li>
</li></ul> 
<ul><li> 
Proficiency in computer programs like Microsoft Office, Outlook and Windows required. 
</li></ul> 
<ul><li> 
Ability to work with sensitive and/or confidential information.</li></ul> 
 
 
 
What We Offer:
 
 
As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and vision. In addition, you will be eligible for time off benefits, paid holidays and a 401k with company match. Occasional travel may be required to attend training and other company functions. 
 
 
 
Compensation: $18.40 - $25.00/hour 
 
Disclaimer Statement: 
 
 
 
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time. 
 
Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics. 
 
Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company. 
 
Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a &ldquo;reasonable accommodation,&rdquo; as defined under applicable disability laws, may make a request through our designated contact channel national_recruiting@fsresidential.com. 
 
Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national_recruiting@fsresidential.com; we will respond in accordance with Local Law 144, within 30 days.</div>

Part-Time Assistant General Manager

The Aspen Institute

<div>ABOUT US 
 
The Aspen Institute is a global nonprofit organization whose purpose is to ignite human potential to build understanding and create new possibilities for a better world. Founded in 1949, the Institute drives change through dialogue, leadership, and action to help solve society&rsquo;s greatest challenges. It is headquartered in Washington, DC, and has a campus in Aspen, Colorado, as well as an international network of partners. 
 
WEAVE: THE SOCIAL FABRIC PROJECT
Weave: The Social Fabric Project tackles the problem of broken social trust that has left Americans divided, lonely, and in social gridlock. Weave connects, supports, and invests in local leaders stepping up to weave a new, inclusive social fabric where they live. The project was founded by New York Times columnist and author David Brooks at The Aspen Institute in 2018. He remains the chair of the project.
Weave supports the people (&ldquo;weavers&rdquo;) who are building trust and tackling key issues in their neighborhoods. It provides them with resources and connects them in peer networks. It lifts up these often under-appreciated community connectors as important leaders by telling their stories and putting them on stages large and small. And Weave aims to inspire new generations of people to become weavers of their communities.
Weave seeks to spur a nation of weavers, brimming with deep, healthy connections, where mutual trust and affection is the norm, equity is implicit, and all find meaning in daily life.
ABOUT THIS ROLE
Weave&rsquo;s Digital Systems Manager will lead content development and digital distribution of Weave&rsquo;s multi-channel communications assets. These include the Weave website and online community platform, social accounts, newsletters, events, public presentations, earned and paid media and op-eds. These assets are delivered to a wide array of audiences, including weavers, partner organizations, Aspen colleagues, funders and the public
This position reports to the Director. The salary range for this position is $95,000 - $105,000. In accordance with our Reimagining Work policy, the Digital Systems Manager should be willing to be in-person with colleagues a minimum of 40% of the time while having the flexibility to work remotely for the balance.
WHAT YOU WILL DO
Digital Platform Management &amp; Strategy
Lead the strategy, technical administration, and day-to-day operations of Weave's core digital platforms, including managing contractor scopes, timelines, budgets, and quality assurance:
<ul><li>Weave's Website &ndash; Own the roadmap for site refreshes and redesigns, including stakeholder discovery, information architecture, UX/accessibility (WCAG) compliance, GEO and SEO; manage ongoing content updates, page performance, and CMS/plugin maintenance; coordinate design and IT contractor calendars and deliverables.</li>
<li>OpenWater &ndash; Administer the Weaver Award grant submission database, including application form design, reviewer workflows, scoring rubrics, applicant communications, and reporting; manage the annual submission cycle calendar and OpenWater contractor configuration work.</li>
<li>Social Trust Map &ndash; Drive content strategy, data sourcing, and periodic data refreshes; oversee contractor work for design, development, and data integration to keep the tool accurate, intuitive, and aligned with Weave's research and storytelling priorities. Be fluent in data systems like ArcGIS, Spatial AI, Census data and analysis, etc.</li>
<li>Weaver Network &ndash; Partner with external collaborators to surface, vet, and accurately represent Weave opportunities; manage contractor calendars and deliverables to keep listings, profiles, and resources current.</li>
</ul>
Content Creation &amp; Social Media
<ul><li>Develop and execute editorial calendars across Facebook, Instagram, LinkedIn, and YouTube, aligned with Weave's brand voice and campaign priorities.</li>
<li>Produce original content &mdash; graphics, short-form video, photography, and copy &mdash; tailored to each platform's format and audience.</li>
<li>Monitor platform trends, algorithm changes, and emerging tools, adapting strategy and experimenting with new formats to grow reach and engagement.</li>
<li>Maintain brand voice, visual consistency, and editorial standards across all digital touchpoints.</li>
</ul>
Email Marketing &amp; Newsletter Production
<ul><li>Plan, write, and curate segmented email campaigns and automated journeys (welcome series, re-engagement, event follow-up) that personalize each subscriber's introduction to Weave.</li>
<li>Produce and distribute the weekly newsletter via Salesforce Marketing Cloud, including content sourcing, editing, list management, segmentation, and scheduling.</li>
<li>Run A/B tests on subject lines, send times, and content to improve open, click, and conversion rates.</li>
<li>Monitor deliverability, list health, and unsubscribe trends, and implement best practices to maintain sender reputation.</li>
</ul>
Analytics, Measurement &amp; Growth
<ul><li>Build and maintain a measurement framework across Weave's public communications channels, defining KPIs, dashboards, and regular reporting cadences.</li>
<li>Collect and analyze data on website, email, social, and community platform performance to surface insights and trends.</li>
<li>Recommend and test tactics for growing subscribers, community members, and followers across all channels.</li>
<li>Translate analytics into clear, actionable recommendations for staff and leadership.</li>
</ul>
Community &amp; Technical Support
<ul><li>Serve as the primary technical support contact for Weave's online community, Weaving Us, troubleshooting user issues and improving the member experience.</li>
<li>Provide hands-on support to Community Hosts &mdash; locally rooted organizations adopting and implementing the Weaver Award Program &mdash; including platform onboarding, training, and ongoing assistance.</li>
<li>Develop and maintain documentation, FAQs, and onboarding materials for community members and Hosts.</li>
<li>Identify recurring user needs and pain points to inform platform improvements, training resources, and process refinements.</li>
</ul>
Cross-Functional Collaboration
<ul><li>Partner with program, development, and leadership staff to align digital communications with organizational priorities and campaigns.</li>
<li>Coordinate with external contractors (design, development, IT, OpenWater) to ensure deliverables are on time, on budget, and on brand.</li>
<li>Contribute to organization-wide planning by sharing audience insights and digital trends that inform programmatic and fundraising strategy.</li>
<li>Other duties as assigned.</li>
</ul>
WHAT YOU WILL NEED TO THRIVE
<ul><li>Bachelor&rsquo;s degree and at least 5 years of full-time experience in mission-based communications, including implementing strategy and content.</li>
<li>At least three years&rsquo; experience and confidence working with digital platforms and databases.</li>
<li>At least two years of experience overseeing growth in newsletters.</li>
<li>A combination of digital/technical and communications/marketing aptitude.</li>
<li>A strategic mind when it comes to creating outreach plans and content, writing easily, quickly, and effectively in many formats, and knowing how to use social media as a force for good.</li>
<li>Strong interest in the mission of the Aspen Institute and Weave: The Social Fabric Project.</li>
<li>Experience managing vendors and consultants.</li>
<li>Strong project planning and management skills and experience using tracking software.</li>
<li>Familiarity with SalesForce and Marketing Cloud.</li>
<li>Fluency in languages beyond English is appreciated.
</li><li>Video editing experience a plus.</li>
</ul>
ADDITIONAL INFORMATION
The Aspen Institute offers a generous benefits package including health, dental, vision, and prescription benefits, retirement benefits, and paid leave. 
 
The Aspen Institute is an Equal Opportunity Employer and complies with all District and federal laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran or disabled status and will not be discriminated against. 
 
The Aspen Institute welcomes individuals with disabilities to participate in its programs, including the interview process. If you would like to request accommodations or hav questions about accessibility, please email hrsupport@aspeninstitute.org or call 202-736-2127 in advance of your visit. Requests for ASL or CART services should be made at least two weeks in advance when possible. We will make every effort to fulfill requests, subject to availability.</div>

Digital Communications & Platforms Manager

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