customer service specialist Jobs in Istanbul

customer service specialist

customer care specialist, operations Jobs in Istanbul

customer care specialist, operations

customer payment and credit services specialist Jobs in Istanbul

customer payment and credit services specialist

customer service professional Jobs in Istanbul

customer service professional

b2c customer support agent Jobs in Istanbul

b2c customer support agent

contact center professional

Zaren Group

<p>&#304;ngilizce ve Rus&ccedil;a bilen ve sat&#305;&#351; alan&#305;nda kariyer hedefleyen tak&#305;m arkada&#351;lar&#305; ar&#305;yoruz. M&uuml;&#351;teri memnuniyetine &ouml;nem veren, enerjik ve ileti&#351;imi g&uuml;&ccedil;l&uuml; adaylar ar&#305;yoruz.</p><p>Ofisimiz &#304;stanbul/Atak&ouml;y'dedir.</p><p>Foto&#287;rafs&#305;z CV'ler dikkate al&#305;nmayacakt&#305;r.</p><p><b>&#304;&#351; Tan&#305;m&#305;:</b></p><ul><li><b>&#304;ngilizce ve Rus&ccedil;a</b> konu&#351;an m&uuml;&#351;terilerle telefon &uuml;zerinden ileti&#351;im kurmak,</li><li>Call Center ekibinin y&ouml;netilmesi ve ilgili s&uuml;re&ccedil;lerle ilgilenmek,</li><li>&Uuml;r&uuml;n ve hizmetlerin tan&#305;t&#305;m&#305;n&#305; yaparak sat&#305;&#351; s&uuml;re&ccedil;lerini y&ouml;netmek,</li><li>M&uuml;&#351;teri ihtiya&ccedil;lar&#305;n&#305; anlay&#305;p uygun &ccedil;&ouml;z&uuml;mler sunmak,</li><li>Belirlenen sat&#305;&#351; hedeflerine ula&#351;mak i&ccedil;in ekip &ccedil;al&#305;&#351;mas&#305;na katk&#305; sa&#287;lamak.</li></ul><p><b>Aranan Nitelikler:</b></p><ul><li>&#304;ngilizce ve Rus&ccedil;a dilinde s&ouml;zl&uuml; ve yaz&#305;l&#305; ileti&#351;im becerisine sahip,</li><li>Sat&#305;&#351; veya m&uuml;&#351;teri hizmetleri alan&#305;nda <b>en az 1 y&#305;l deneyimli</b>,</li><li>Sa&#287;l&#305;k turizminde <b>en az 1 y&#305;l deneyim</b> sahibi,</li><li>Telefonda sat&#305;&#351; yapma konusunda tecr&uuml;beli,</li><li>&#304;kna kabiliyeti y&uuml;ksek, &ccedil;&ouml;z&uuml;m ve sonu&ccedil; odakl&#305;,</li><li>Ekip &ccedil;al&#305;&#351;mas&#305;na yatk&#305;n, zaman y&ouml;netimi g&uuml;&ccedil;l&uuml;,</li><li>MS Office programlar&#305;n&#305; kullanabilen.</li></ul><p>&#304;&#351; T&uuml;r&uuml;: Tam zamanl&#305;</p><p>Ula&#351;&#305;m/Ta&#351;&#305;nma &#304;mkan&#305;:</p><ul><li>istanbul'da: &#304;&#351;e ula&#351;&#305;m imkan&#305; olmas&#305; veya &ccedil;al&#305;&#351;maya ba&#351;lamadan &ouml;nce ta&#351;&#305;nmay&#305; planl&#305;yor olmas&#305; gerekir (Zorunlu)</li></ul><p>Deneyim:</p><ul><li>sat&#305;&#351;: 1 y&#305;l (Zorunlu)</li></ul><p>Dil:</p><ul><li>&#304;ngilizce ve Rus&ccedil;a (Zorunlu)</li></ul>

İNGİLİZCE VE RUSÇA BİLEN CALL CENTER TEMSİLCİSİ

Sole Kafe Ve Restoran İşletmecilği

<p>M&uuml;&#351;teri &#304;li&#351;kiler Uzman&#305;,</p><p>Dan&#305;&#351;manl&#305;&#287;&#305;n&#305; yapt&#305;&#287;&#305;m&#305;z, global ve uluslararas&#305; markalar&#305;n m&uuml;&#351;teri hizmetleri <b>ve veya </b>backoffice ekiplerinde de&#287;erlendirilmek &uuml;zere, &#304;stanbul ve T&uuml;rkiye geneli Ana dil seviyesinde &quot;Almanca Bilen M&uuml;&#351;teri Dan&#305;&#351;man&#305;&quot; aray&#305;&#351;&#305;m&#305;z bulunmaktad&#305;r.</p><p>Projeler de home office &ccedil;al&#305;&#351;ma modeli bulunuyor. Bilgisayar ve di&#287;er ekipmanlar firma taraf&#305;ndan sa&#287;lanacakt&#305;r.</p><p>&#304;&#350; TANIMI:</p><p>&middot; Firman&#305;n yabanc&#305; m&uuml;&#351;terilerinden gelen taleplerin kar&#351;&#305;lanmas&#305; ve &ccedil;&ouml;z&uuml;mlen dirilmesi.</p><p>- Sat&#305;&#351; yoktur, tamamen inbound projedir.</p><p><b>(Kesinlikle Sat&#305;&#351; yap&#305;lmamakta).</b></p><p>&middot; Mail <b>ve veya </b> telefon &uuml;zerinden gelen kullan&#305;c&#305; ve &uuml;ye &#351;ikayetlerinin cevapland&#305;r&#305;lmas&#305;, sistem &uuml;zerinde ilgili kay&#305;tlar&#305;n olu&#351;turulmas&#305;.</p><p><b>ARANAN N&#304;TEL&#304;KLER:</b></p><p>&middot; Anadil veya ileri seviyede Almanca bilen</p><p>&middot; Tercihen en az ortaokul mezunu( Almanya, Avusturya ve ya &#304;svi&ccedil;re de e&#287;itim alm&#305;&#351;),</p><p>SOSYAL HAKLAR:</p><p>Y&uuml;ksek NET Maa&#351; + Y&uuml;ksek Performans Primi + Yemek + Yol Deste&#287;i (Servis) + &Ouml;SS</p><p>&Ccedil;ALI&#350;MA SAATLER&#304;:</p><p>- Sabit ve vardiyal&#305; &ccedil;al&#305;&#351;ma se&ccedil;enekleri bulunmaktad&#305;r.</p><p>&#304;Z&#304;N G&Uuml;NLER&#304;:</p><p>- Haftan&#305;n 5 g&uuml;n&uuml; &ccedil;al&#305;&#351;ma 2 g&uuml;n izin. (Hafta sonu izin olan se&ccedil;eneklerimiz mevcuttur.)</p><p>Work Remotely</p><ul><li>Evet</li></ul><p>Tam Zamanl&#305;</p><p>&#304;&#351; T&uuml;r&uuml;: Tam zamanl&#305;, Yar&#305; zamanl&#305;</p><p>Maa&#351;: 38.000,00TRY - 48.000,00TRY ayl&#305;k</p><p>Dil:</p><ul><li>Almanca (Zorunlu)</li></ul>

Almanca Bilen Müşteri İlişkiler Uzmanı ( Backoffices Ağırlıklı )

Adem Doğruer Hukuk Bürosu

<div><h2 class="jobSectionHeader"><b>&#304;&#351; Tan&#305;m&#305;</b></h2><p>
&#350;&#304;&#350;L&#304;'DE BULUNAN HUKUK B&Uuml;ROMUZA TAHS&#304;LAT DEPARTMANINDA G&Ouml;REV ALMAK &Uuml;ZERE TECR&Uuml;BEL&#304; TAHS&#304;LAT UZMANI ALIMI YAPILACAKTIR. &Ccedil;ALI&#350;MA SAATLER&#304; 08:30-18:30/HAFTASONU &Ccedil;ALI&#350;MASI YOKTUR.<br>
<br>
- Kurumsal ve g&uuml;venilir &ccedil;al&#305;&#351;ma ortam&#305;,<br>
- Dolgun prim</p><h2 class="jobSectionHeader"><b>
Aranan Nitelikler</b></h2><p>
. Sorumluluk Sahibi<br>
. &Ccedil;agr&#305; Merkez ya da da hukuk b&uuml;rosu tahsilat konusunda denyimli olan<br>
. Konu&#351;ma ve ikna kabiliyeti y&uuml;ksek<br>
. Hedef ve tahsilat odakl&#305; &ccedil;al&#305;&#351;abilecek<br>
. Ekip &ccedil;al&#305;&#351;mas&#305;na uygun<br>
. Tercihen asistan 34 program&#305;n&#305; bilen</p></div>
<br><div></div><div><h2 class="jobSectionHeader"><b>&Ouml;zet Bilgiler</b></h2><ul>
<div><p><b>Pozisyon</b></p>
<div>:</div>
<div>&Ccedil;a&#287;r&#305; Merkezi Eleman&#305;
</div></div><div><p><b>Sekt&ouml;r</b></p>
<div>:</div>
<div>&Ccedil;a&#287;r&#305; Merkezi Hizmetleri
</div></div><div><p><b>Kategori</b></p>
<div>:</div>
<div>&Ccedil;a&#287;r&#305; Merkezi
</div></div><div><p><b>&Ccedil;al&#305;&#351;ma &#350;ekli</b></p>
<div>:</div>
<div>Tam zamanl&#305;
</div></div><div><p><b>&Ccedil;al&#305;&#351;ma T&uuml;r&uuml;</b></p>
<div>:</div>
<div>&#304;&#351; Yerinde
</div></div><div><p><b>Pozisyon Seviyesi</b></p>
<div>:</div>
<div>Eleman
</div></div><div><p><b>&Ccedil;al&#305;&#351;ma Yeri</b></p>
<div>:</div>
<div>&#304;stanbul Avrupa Yakas&#305;
</div></div><div><p><b>G&uuml;ncelleme Tarihi</b></p>
<div>:</div>
<div>15.10.2025
</div></div><div><p><b>Son Ba&#351;vuru Tarihi</b></p>
<div>:</div>
<div>14.12.2025</div></div></ul></div>

Çağrı Merkezi Alacak Takip Uzmanı

ebebek

<div><h2 class="jobSectionHeader"><b>&#304;&#351; Tan&#305;m&#305;</b></h2><div>
&#304;&#351; Tan&#305;m&#305;;<br>
<ul><li>BackOffice Dan&#305;&#351;man&#305;, &ccedil;a&#287;r&#305;da &ccedil;&ouml;z&uuml;lemeyen talep ve &#351;ikayetlerin ilgili birimlerle koordinasyon sa&#287;layarak &ccedil;&ouml;z&uuml;me ula&#351;t&#305;r&#305;lmas&#305;ndan ve s&uuml;re&ccedil;lerin prosed&uuml;rlere uygun &#351;ekilde tamamlanmas&#305;.</li>
<li>M&uuml;&#351;terilerden gelen &#351;ikayet kay&#305;tlar&#305;n&#305; analiz ederek outbound (geri arama) s&uuml;re&ccedil;lerini y&uuml;r&uuml;tmek,</li>
<li>M&uuml;&#351;teri memnuniyetini sa&#287;lamak amac&#305;yla &ccedil;&ouml;z&uuml;m odakl&#305; geri d&ouml;n&uuml;&#351; yapmak,</li>
<li>&#350;ikayet konular&#305;n&#305; ilgili birimlerle koordine ederek &ccedil;&ouml;z&uuml;m s&uuml;recini takip etmek,</li>
<li>M&uuml;&#351;teri deneyimini iyile&#351;tirmeye y&ouml;nelik geri bildirimlerde bulunmak.</li>
</ul></div><h2 class="jobSectionHeader"><b>Aranan Nitelikler</b></h2><div>
Nitelikler;<br>
<ul><li>En az 2 y&#305;l &ccedil;a&#287;r&#305; merkezi deneyimi olan,</li>
<li>&#350;ikayet y&ouml;netimi veya m&uuml;&#351;teri ili&#351;kileri s&uuml;re&ccedil;lerinde deneyimli,</li>
<li>Tercihen &ouml;n lisans veya lisans mezunu,</li>
<li>Diksiyonu d&uuml;zg&uuml;n,</li>
<li>ileti&#351;im ve empati becerileri g&uuml;&ccedil;l&uuml;,</li>
<li>&Ccedil;&ouml;z&uuml;m odakl&#305;, sab&#305;rl&#305; ve ikna kabiliyeti y&uuml;ksek,</li>
<li>MS Office ve CRM programlar&#305;n&#305; etkin kullanabilen,</li>
<li>Tak&#305;m &ccedil;al&#305;&#351;mas&#305;na yatk&#305;n ve hedef odakl&#305;,</li></ul></div></div>
<br><div></div><div><h2 class="jobSectionHeader"><b>&Ouml;zet Bilgiler</b></h2><ul>
<div><p><b>Pozisyon</b></p>
<div>:</div>
<div>&Ccedil;a&#287;r&#305; Merkezi G&ouml;revlisi
</div></div><div><p><b>Sekt&ouml;r</b></p>
<div>:</div>
<div>Perakende
</div></div><div><p><b>Kategori</b></p>
<div>:</div>
<div>&Ccedil;a&#287;r&#305; Merkezi , Pazarlama
</div></div><div><p><b>&Ccedil;al&#305;&#351;ma &#350;ekli</b></p>
<div>:</div>
<div>Tam zamanl&#305;
</div></div><div><p><b>&Ccedil;al&#305;&#351;ma T&uuml;r&uuml;</b></p>
<div>:</div>
<div>&#304;&#351; Yerinde
</div></div><div><p><b>Pozisyon Seviyesi</b></p>
<div>:</div>
<div>Uzman Yard&#305;mc&#305;s&#305;
</div></div><div><p><b>&Ccedil;al&#305;&#351;ma Yeri</b></p>
<div>:</div>
<div>&#304;stanbul Anadolu Yakas&#305;
</div></div><div><p><b>Deneyim</b></p>
<div>:</div>
<div>2-25 y&#305;l
</div></div><div><p><b>G&uuml;ncelleme Tarihi</b></p>
<div>:</div>
<div>25.10.2025
</div></div><div><p><b>Son Ba&#351;vuru Tarihi</b></p>
<div>:</div>
<div>14.11.2025</div></div></ul></div>

Çağrı Merkezi Backoffice Danışmanı

DENT 360 BEYKENT SAĞLIK HİZMETLERİ LTD ŞTİ

<p>Beylikd&uuml;z&uuml;&rsquo;nde bulunan uluslararas&#305; hasta kabul&uuml; yapan <b>DENT360 Di&#351; Klini&#287;i</b>&rsquo;nde g&ouml;rev almak &uuml;zere, <b>Portekizce bilen ve tercihen tecr&uuml;beli &ccedil;a&#287;r&#305; merkezi personeli</b> ar&#305;yoruz.</p><p><b>G&ouml;rev ve Sorumluluklar:</b></p><ul><li>Portekizce konu&#351;an hastalarla telefonda ve yaz&#305;l&#305; olarak ileti&#351;im kurmak,</li><li>Randevu ve bilgilendirme s&uuml;re&ccedil;lerini y&ouml;netmek,</li><li>Tedavi plan&#305; ve fiyat bilgisi hakk&#305;nda hastalar&#305; y&ouml;nlendirmek,</li><li>Gelen &ccedil;a&#287;r&#305;lar&#305; profesyonel &#351;ekilde kar&#351;&#305;lamak ve kay&#305;t alt&#305;na almak,</li><li>Hasta memnuniyetini sa&#287;lamak ve s&uuml;re&ccedil; takibini yapmak.</li></ul><p><b>Aranan Nitelikler:</b></p><ul><li><b>&#304;yi seviyede Portekizce</b> konu&#351;ma ve yazma becerisine sahip,</li><li>Tercihen <b>hasta ileti&#351;imi</b> veya <b>&ccedil;a&#287;r&#305; merkezi</b> tecr&uuml;besi bulunan,</li><li>&#304;leti&#351;im g&uuml;c&uuml; y&uuml;ksek, sab&#305;rl&#305; ve g&uuml;ler y&uuml;zl&uuml;,</li><li>Tak&#305;m &ccedil;al&#305;&#351;mas&#305;na yatk&#305;n, sorumluluk sahibi,</li><li><b>Beylikd&uuml;z&uuml; veya &ccedil;evresinde ikamet eden</b>.</li></ul><p><b>&Ccedil;al&#305;&#351;ma &#350;artlar&#305;:</b></p><ul><li>Tam zamanl&#305; &ccedil;al&#305;&#351;ma,</li><li>Haftada 1 g&uuml;n izin,</li><li>Maa&#351; + prim sistemi,</li><li>Yemek imk&acirc;n&#305;,</li><li>Deneyime g&ouml;re cazip &uuml;cretlendirme.</li></ul><p><b>&Ccedil;al&#305;&#351;ma Yeri:</b></p><p><b>DENT360 Di&#351; Klini&#287;i &ndash; Beylikd&uuml;z&uuml; / &#304;stanbul</b></p><p><b>Ba&#351;vuru:</b></p><p>CV&rsquo;nizi veya ileti&#351;im bilgilerinizi <b>info@dent360.com.tr</b> adresine g&ouml;nderebilirsiniz.<br/>Detayl&#305; bilgi: <b>0 (544) 257 73 85</b></p><p>&#304;&#351; T&uuml;r&uuml;: Tam zamanl&#305;</p>

CALL CENTER PORTEKİZCE SATIŞ TEMSİLCİSİ

Roka Recruitment

<p>Job Opportunity!</p><p>Call Center Agents (English, Japanese, Korean, German, Bengali, Portuguese)<br/>Location: Istanbul, Turkey</p><p>About Us:<br/>Roka Group is a well-established company in Istanbul with years of experience in providing professional customer service solutions. We are currently seeking Call Center Agents who are fluent preferred languages to join our dynamic team.<br/>Job Description:</p><p>As a Call Center Agent at Roka Group, you will be responsible for:<br/>Handling inbound and outbound calls.<br/>Responding to customer inquiries and requests professionally.<br/>Delivering excellent customer service to meet performance goals.</p><p>What We Offer:<br/>Competitive salary and performance bonuses.<br/>A professional and supportive work environment.<br/>Opportunities for growth and career advancement.</p><p>Requirements:<br/>Fluency in one of the languages: Hindi, Japanese, Korean, German, Benglai (native level preferred).<br/>Proficiency in English (professional working level).<br/>Preferably residing in Istanbul with a valid work/residence permit.</p><p>How to Apply:<br/>If you meet the above requirements, we&rsquo;d love to hear from you! Please send us your:<br/>Contact information (phone number and email).<br/>CV (resume).<br/>We will provide more details about the position during the interview process.</p><p>&#304;&#351; T&uuml;r&uuml;: Tam zamanl&#305;</p><p>Maa&#351;: 38.000,00TRY - 70.000,00TRY ayl&#305;k</p>

Sales Representative

Concentrix

<div>
 Job Title:
 <br/>
 <br/>
 IT Solutions Architect Role
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
 <br/>
 <br/>
 The global technology and services leader that powers the world&rsquo;s best brands, today and into the future. We&rsquo;re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we&rsquo;re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
 <br/>
 <br/>
 In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today&rsquo;s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services.
 <br/>
 <br/>
 Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we&rsquo;re proud to be recognized with awards such as "World's Best Workplaces," &ldquo;Best Companies for Career Growth,&rdquo; and &ldquo;Best Company Culture,&rdquo; year after year.
 <br/>
 <br/>
 We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
 <br/>
 <br/>
 Join us and be part of this journey towards greater opportunities and brighter futures.
 <br/>
 <br/>
 <strong>
  Role Description
  <br/>
  <br/>
 </strong>
 <strong>
  The IT Solutions mission is to deliver cost-effective integrated technology solutions, with our Global Concentrix Sales and Solution Architect teams, to our clients. You will
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Act as Single point of contact for IT Solutions activities for Sales/Solutions organization
  </li>
  <li>
   Own the provision of one integrated IT Solution Offering covering IT Infrastructure and services inclusive of Information Security, Business Continuity, Network &amp; Voice Connectivity as well as IT Service Delivery Standards into our proposal submissions.
  </li>
  <li>
   Responsible for Developing an integrated solution design, incorporating Strategic Concentrix Products and optimizing costs across IT delivery platforms to meet client technology requirements.
  </li>
  <li>
   Accountable for providing high quality technical solutions that can be delivered quickly and efficiently at lowest risk.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Description of the Role:
  <br/>
  <br/>
 </strong>
 The Technology Solution Architect role will report into the team under the Concentrix Senior Vice President for IT solutions and account delivery.
 <br/>
 <br/>
 We are looking for a dedicated, ambitious, and self-driven Technology Solution Architect. As a Technology Solution Architect, you will work closely with our customers to understand their needs and build the technical high-level design that will meet their and Concentrix requirements.
 <br/>
 <br/>
 You will need to build relationships across teams (Presales, Architects, Infrastructure Shared Service Leaders, Product Owners, Project Management, Implementation teams), work and align with them, and get their agreement and approval on the proposed solutions.
 <br/>
 <br/>
 The Technology Solution Architect will be responsible for the definition and design of the technology solutions that will meet the needs of our client&rsquo;s technology requirements. You will act as a gateway to Concentrix diverse technical offers and options.
 <br/>
 <br/>
 As a Technology Solution Architect, you should be passionate professional that is able to explain technical details and requirements to a non-technical audience. You should also be results-driven and aspire to achieve specific goals.
 <br/>
 <br/>
 Ultimately, you should be able to provide technical, product and business knowledge to support the sales process, strengthen customer relationships and answer operational needs.
 <br/>
 <br/>
 Besides building strong relationships with customers, the Technology Solution Architect will focus on understanding clients' needs and goals and use that to introduce our company's products and services.
 <br/>
 <br/>
 <strong>
  Here's what a day on the role may look like:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Support sales management for account growth
  </li>
  <li>
   Work with presales teams during the RFP phase and support in defining the technical solution and architecture to propose.
  </li>
  <li>
   During the solution phase, develop a partnership with the client to evolve technological solutions to support their requirements.
  </li>
  <li>
   Manage customer expectations and lead them to the most suitable solution
  </li>
  <li>
   Analyze customers' needs and suggest upgrades or additional features to meet their requirements and drive stability and functionality
  </li>
  <li>
   Accountable for providing high quality technical solutions.
  </li>
  <li>
   Experience with multi-channel cloud based platforms in the area of Digital Transformation such as Amazon Connect, NICE CXOne, Genesys PureCloud, Natural Language Processing, intelligent based call deflection via IVRs, Speech/Text Analytics solutions, Automation via email/chat Bots.
  </li>
  <li>
   During solution phase, work with clients and Concentrix teams to define comprehensive and coherent solution:
  </li>
  <ul>
   <li>
    Design requirements that adhere to Concentrix Contact Center operational and security standards.
   </li>
   <li>
    Network definition: Client interconnexion, required routings, VLAN needs, etc.
   </li>
   <li>
    Contact center solution requirements: SIP trucking &amp; carriers, IVR needs and configuration, voice prompts, SVI, CTI, etc.
   </li>
   <li>
    Together with the client and operation, design, propose and defend from Business and end customer point of view contact flows.
   </li>
   <li>
    Define or confirm the Contact Center solution required integration with client or Concentrix tools.
   </li>
   <li>
    Identify and collect required tools (client or Concentrix) and define/advise the best way to access them.
   </li>
   <li>
    Validate the solution design with Global Architecture Network/Voice/Server team
   </li>
  </ul>
  <li>
   Collaborate closely with the security team to establish a robust data protection framework centered around client data. By proactively identifying and mitigating potential risks, we will ensure that we prioritizes the protection of client information.
  </li>
  <li>
   Document the scope of the project and the high-level architecture to be provided to Project management and Implementation team.
  </li>
  <li>
   Assure the right transfer of knowledge to all required teams.
  </li>
  <li>
   Assure at the end of the setup/implementation phase, all mandatory documentation exists, is conform to industry best practices and company expectations and provided to run team.
  </li>
  <li>
   Drive continuous improvement in IT Service Delivery by defining and enforcing best practices for Playbook creation, ensuring high-quality deliverables and alignment with overall service management objectives.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Skill Set:
  <br/>
  <br/>
 </strong>
 Great customer experience is at the core of our company's success, so you will play a crucial role in achieving our goals and objectives. We welcome candidates from diverse and atypical backgrounds, but we'd appreciate it if you have the following:
 <br/>
 <br/>
 <ul>
  <li>
   5 years (+) experience in contact center solutions/services
  </li>
  <li>
   Extensive knowledge of networks, telephony, security, domain, and application services
  </li>
  <li>
   Deep understanding of the business challenges facing organizations in relation to the contact center strategy and customer management
  </li>
  <li>
   Proven experience of solution architecture and solutioning in a multi-channel environment
  </li>
  <li>
   Desirable experience of automation and digital technologies
  </li>
  <li>
   Desirable experience of direct management of third-party providers and partners
  </li>
  <li>
   Strong, clear communicator both verbal and written.
  </li>
  <li>
   Team player
  </li>
  <li>
   Excellent organizational, time management and prioritization skills
  </li>
  <li>
   Ability to work on own initiative and within a team structure, making decisions where appropriate and within scope of role.
  </li>
  <li>
   Ability to use judgement and discretion.
  </li>
  <li>
   Ability to challenge and influence.
  </li>
  <li>
   Ability to initiate and drive through change.
  </li>
  <li>
   Ability to make commercially sound business decisions.
  </li>
  <li>
   Outstanding interpersonal and communication (verbal and written) skills being able to work in a transverse organization,
  </li>
  <li>
   Comfortable with direct responsibility and accountability,
  </li>
  <li>
   Ability to engage with IT teams in different regions and cultures, always understanding the diverse landscapes and pressures per region.
  </li>
  <li>
   Being curious and fast learning, allowing him/her to have a global technological vision,
  </li>
  <li>
   Support your business peers and work with them to become the trusted "go-to-person" for the client and the Concentrix team with any technology challenge or project.
  </li>
  <li>
   Solid technical background with preferable hands-on experience in Contact Center solutions &amp; Network
  </li>
  <li>
   An ability to grasp customers' needs, suggest timely solutions and know when to escalate and bring in extra resources.
  </li>
  <li>
   Strong analytical and problem-solving skills
  </li>
  <li>
   Must be able to multi-task and work well under pressure.
  </li>
  <li>
   Strong sense of urgency, organization, accountability, and attention to detail.
  </li>
  <li>
   Experience in managing multiple stakeholders and projects.
  </li>
  <li>
   A listener who is customer-oriented and attentive to their needs
  </li>
  <li>
   Critical thinker and problem-solving skills
  </li>
  <li>
   Ability to work early or late hours to participate in Business and technical activities.
  </li>
  <li>
   Degree in Computer, Science or relevant field
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Disclaimer
  <br/>
  <br/>
 </strong>
 The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
 <br/>
 <br/>
 Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic
 <br/>
 <br/>
 Location:
 <br/>
 <br/>
 TUR - KAGITHANE1 - MERKEZ MAHALLESI AYAZMA CADDESI PAPIRUS PLZ. DIS KAPI NO:37, IC KAPI NO: 2 KAG
 <br/>
 <br/>
 Language Requirements:
 <br/>
 <br/>
 English, Turkish
 <br/>
 <br/>
 Time Type:
 <br/>
 <br/>
 Full time
 <br/>
 <br/>
 <strong>
  If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
  <br/>
  <br/>
 </strong>
 <strong>
  R1630107
 </strong>
</div>


IT Solutions Architect Role

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