customer care specialist, operations Jobs in Istanbul

customer care specialist, operations

customer experience data analytics professionals Jobs in Istanbul

customer experience data analytics professionals

business technology professional Jobs in Istanbul

business technology professional

call center elemanı

corporate customer relations manager Jobs in Istanbul

corporate customer relations manager

contact center professional

Zaren Group

Merkez ofisi Atak&ouml;y&rsquo;de bulunan, dinamik sat&#305;&#351; ekibimize Portekizce bilen, ileti&#351;imi g&uuml;&ccedil;l&uuml; ve hedef odakl&#305; bir Call Center Sat&#305;&#351; Dan&#305;&#351;man&#305; ar&#305;yoruz.Aranan Nitelikler<ul><li>&#304;leri seviyede Portekizce konu&#351;ma ve yazma becerisine sahip,</li><li>Sat&#305;&#351; ve pazarlama alan&#305;nda minimum 1 y&#305;l deneyimi bulunan,</li><li>Telefonda sat&#305;&#351; yapmay&#305; seven, ikna g&uuml;c&uuml; y&uuml;ksek,</li><li>M&uuml;&#351;teri memnuniyeti ve &ccedil;&ouml;z&uuml;m odakl&#305; hizmet anlay&#305;&#351;&#305;n&#305; benimsemi&#351;,</li><li>Pozitif, enerjik ve motivasyonu y&uuml;ksek,</li><li>Ekip &ccedil;al&#305;&#351;mas&#305;na yatk&#305;n ve zaman y&ouml;netimi g&uuml;&ccedil;l&uuml;,</li><li>MS Office uygulamalar&#305;na h&acirc;kim,</li><li>Tercihen call center veya sat&#305;&#351; destek pozisyonlar&#305;nda deneyimli.</li></ul>&#304;&#351; T&uuml;r&uuml;: Tam zamanl&#305;Ula&#351;&#305;m/Ta&#351;&#305;nma &#304;mkan&#305;:<ul><li>istanbul'da: &#304;&#351;e ula&#351;&#305;m imkan&#305; olmas&#305; veya &ccedil;al&#305;&#351;maya ba&#351;lamadan &ouml;nce ta&#351;&#305;nmay&#305; planl&#305;yor olmas&#305; gerekir (Zorunlu)</li></ul>

PORTEKİZCE CALL CENTER TEMSİLCİSİ

Concentrix

<div>Concentrix Hakk&#305;nda,
Sekt&ouml;r&uuml;n&uuml;n lider markalar&#305;ndan Concentrix, bug&uuml;n&uuml;n dijital d&uuml;nyas&#305;nda insan odakl&#305; m&uuml;&#351;teri deneyimleri tasarl&#305;yor ve y&ouml;netiyor. D&uuml;nyada, 60 &uuml;lkede 440 binden fazla &ccedil;al&#305;&#351;an&#305;yla hizmet veren Concentrix, T&uuml;rkiye&rsquo;de ba&#351;ta &#304;stanbul, &#304;zmir, Ankara, Van olmak &uuml;zere toplam 7 &#351;ehirde, 14 bini a&#351;k&#305;n &ccedil;al&#305;&#351;an ile m&uuml;&#351;teri hizmet y&ouml;netimi ve deneyiminde fark yaratmaya devam etmektedir.
GENEL N&#304;TEL&#304;KLER<ul>
<li>&#304;yi derecede bilgisayar kullanabilen,</li>
<li>Ana dil seviyesinde Flemenk&ccedil;e bilen,</li>
<li>&#304;leti&#351;im becerileri geli&#351;mi&#351;, diksiyonu d&uuml;zg&uuml;n,</li>
<li>Tak&#305;m &ccedil;al&#305;&#351;mas&#305;na yatk&#305;n,</li>
<li>Dinamik ve gerekti&#287;inde yo&#287;un tempoya ayak uydurabilecek,</li>
<li>Vardiyal&#305; &ccedil;al&#305;&#351;maya uygun,</li>
<li>Erkek adaylar i&ccedil;in askerli&#287;ini tamamlam&#305;&#351; ya da en az 1 y&#305;l tecilli</li></ul></div>

Flemenkçe Çağrı Merkezi Müşteri Temsilcisi (Remote)

KiKxxl

<div><div>Vollzeit
Istanbul
</div><div>Auf einer Wellenl&auml;nge mit unseren Kunden*innen setzen sich unsere rund 3.333 Mitarbeiter*innen an 11 Standorten in Deutschland, der T&uuml;rkei, in Griechenland und dem Kosovo ein, die seit 1999 inhabergef&uuml;hrt sind. Dabei finden wir nicht nur den richtigen Ton f&uuml;r unsere Auftraggeber, sondern pflegen auch einen kurzen Draht zu unseren Mitarbeiter*innen.
</div><div><h2 class="jobSectionHeader">Deine Aufgaben
</h2><div><ul><li>Du bearbeitest fachkundig telefonisch oder schriftlich eingehende Kundenanfragen im Bereich Festnetz</li>
<li>Du ber&auml;tst Kunden aktiv zu Produkten, Preisen und Tarifen</li>
<li>Du &uuml;bernimmst eigenst&auml;ndig die Reklamations- und Beschwerdebearbeitung</li>
<li>Du bedienst alle Funktionen kundenspezifischer EDV-Systeme</li>
</ul></div></div><div><h2 class="jobSectionHeader">Dein Profil
</h2><div><ul><li>Du hast eine sichere Kommunikations- und Ausdrucksf&auml;higkeit in deutscher Sprache (mind. C2-Level)</li>
<li>Du bist zeitlich flexibel sowohl in Schichten als auch am Wochenende zu arbeiten</li>
<li>Du verf&uuml;gst &uuml;ber eine hohe Serviceorientierung und ein ausgepr&auml;gtes Qualit&auml;tsbewusstsein</li>
<li>Du besitzt gute PC-Kenntnisse sowie Interesse an Telekommunikationsprodukten</li>
</ul></div></div><div><h2 class="jobSectionHeader">Wir bieten Dir attraktive Rahmenbedingungen
</h2><div><ul><li>Sehr attraktive Verdienstm&ouml;glichkeiten</li>
<li>Seri&ouml;se Kampagnen und Projekte, zu unseren Projektpartnern geh&ouml;ren die gr&ouml;&szlig;ten Telefon-Konzerne Deutschlands und andere DAX-Unternehmen</li>
<li>Ein tolles Arbeitsklima in einem Top-Team #DieBestenKollegenDerStadt</li>
<li>Perspektiven im Kundenservice und F&uuml;hrungskr&auml;fte-Entwicklung auch f&uuml;r Quereinsteiger</li>
<li>Einen verantwortungsvollen Umgang mit Kolleg:innen und Ressourcen in einem inhabergef&uuml;hrten Unternehmen</li>
<li>Einen verl&auml;sslichen &amp; krisensicheren Arbeitsplatz</li>
<li>private Krankenversicherung</li>
</ul>Als Kundenberater*in im Inbound Sales-Projekten profitierst Du von attraktiven Benefits, wie
<ul><li>Gro&szlig;e Firmenfeiern und Teamevents</li>
<li>Div. Incentiveprogramme f&uuml;r alle Call-Center Mitarbeiter*innen</li>
</ul>KiKxxl tritt f&uuml;r ein wertsch&auml;tzendes und vorurteilsfreies Arbeitsumfeld ein, das Talente auf Grund ihrer Leistungen sch&auml;tzt &ndash; unabh&auml;ngig von Alter, ethnischer Herkunft und Nationalit&auml;t, Geschlecht und geschlechtlicher Identit&auml;t, k&ouml;rperlichen und geistigen F&auml;higkeiten, Religion und Weltanschauung, sexueller Orientierung und sozialer Herkunft. Die Anerkennung und die F&ouml;rderung vielf&auml;ltiger Potenziale schaffen wirtschaftliche Vorteile f&uuml;r unsere Organisation.</div></div></div>

Çağrı Merkezi Müşteri Temsilcisi- almanca bilen

E.c.kconsulting

Istanbul'da ya&#351;&#305;yor ve evden &ccedil;al&#305;&#351;arak ek gelir kazanmak m&#305; istiyorsunuz ?Ders program&#305;n&#305;za veya mevcut i&#351;inize uygun, esnek &ccedil;al&#305;&#351;ma saatleri olan bir f&#305;rsat ar&#305;yorsan&#305;z, tam size g&ouml;re!Ne Sunuyoruz ?<ul><li>Tamamen evden &ccedil;al&#305;&#351;ma imkan&#305;</li><li>Esnek &ccedil;al&#305;&#351;ma saatleri &ndash; kendi program&#305;n&#305;za g&ouml;re</li><li>D&uuml;zenli ek gelir imkan&#305;</li><li>Tecr&uuml;be gerekmiyor (gerekli e&#287;itim verilecektir)</li><li>&Ouml;&#287;renciler ve ba&#351;ka i&#351;i olanlar i&ccedil;in ideal</li></ul>Arad&#305;&#287;&#305;m&#305;z Profil :<ul><li>T&uuml;rkiye&rsquo;de ikamet etmek</li><li>Fransizca konusabilen ( satis yapabilecek kadar iyi olmali)</li><li>Motivasyon sahibi, disiplinli ve sorumluluk sahibi olmak</li><li>Telefon veya bilgisayar + internet ba&#287;lant&#305;nizin olmasi gerekir</li></ul>&#304;lginizi &ccedil;ekiyor mu ?Daha fazla bilgi almak ve h&#305;zl&#305;ca ba&#351;lamak i&ccedil;in mail atabilirsiniz.elif.akin93@outlook.be&#304;&#351; T&uuml;r&uuml;: Tam zamanl&#305;, Yar&#305; zamanl&#305;, Yeni mezunMaa&#351;: 24.000,00TRY - 40.000,00TRY ayl&#305;kBeklenen &ccedil;al&#305;&#351;ma saatleri: Haftada en fazla 20

fransizca call center temsilcisi

CANiK

<div>
 
 &Idot;htiyac&inodot;n olan geli&scedil;im, ilham ve enerji CAN&Idot;K Ailesinde seni bekliyor.
 
 
 
 
 
 Trendleri en yak&inodot;ndan takip eden, g&uuml;ne tam motivasyonla ba&scedil;lamay&inodot; sa&gbreve;layan ekiplerimize, &ouml;&gbreve;renirken geli&scedil;en yeteneklerimize sen de dahil olmak ister misin?
 
 
 
 
 
 Zaman ve eforu en verimli &scedil;ekilde kullanmay&inodot; hedefleyen ve teknolojiyi oda&gbreve;&inodot;na alan &ccedil;al&inodot;&scedil;ma ortamlar&inodot;m&inodot;z seni bekliyor.
 
 
 
 
 
 Yenilik&ccedil;i desteklerimizle g&uuml;nden g&uuml;ne h&inodot;zla artan g&uuml;c&uuml;m&uuml;ze sen de dahil olmak istersen, global hedeflerimizde bu de&gbreve;i&scedil;ime haz&inodot;rsan,
 
 d&uuml;nya vatanda&scedil;&inodot; olmay&inodot; istiyorsan
 
 , seni daha yak&inodot;ndan tan&inodot;mak isteriz.
 
 
 
 
 
 
 
 
 
 N&Idot;TEL&Idot;KLER
 
 
 <ul>
 <li>
 Kurumsal kimlik, marka imaj&inodot;, itibar y&ouml;netimi ve logo &ccedil;al&inodot;&scedil;malar&inodot;nda yer almak,
 </li>
 <li>
 PR, reklam ve medya ileti&scedil;im ve sosyal sorumluluk projeleri &uuml;retimi ve takibini sa&gbreve;lamak,
 </li>
 <li>
 G&ouml;rsel ve yaz&inodot;l&inodot; bas&inodot;n ili&scedil;kilerini takip etmek, bas&inodot;n b&uuml;lteni ve r&ouml;portajlar i&ccedil;in ilgili metinleri haz&inodot;rlamak,
 </li>
 <li>
 Web sitesinin gereksinimlerini ilgili birime bildirmek, i&ccedil;eriklerin g&uuml;ncellenmesini sa&gbreve;lamak,
 </li>
 <li>
 Sosyal a&gbreve;lar &uuml;zerinde m&uuml;&scedil;teri y&ouml;netiminin sa&gbreve;lanmas&inodot;,
 </li>
 <li>
 &Scedil;irketin t&uuml;m sosyal medya kanallar&inodot;n&inodot;n (Instagram, LinkedIn, Twitter (X), YouTube, Facebook vb.) stratejik planlamas&inodot;n&inodot; yapmak, i&ccedil;erik &uuml;retimini y&ouml;netmek ve aktif olarak takip etmek,
 </li>
 <li>
 
 Kurumsal web sitelerinin i&ccedil;erik g&uuml;ncellemelerinin yap&inodot;lmas&inodot;n&inodot; sa&gbreve;lamak,
 
 </li>
 <li>
 Kurum i&ccedil;i etkinlikleri ilgili birimlerle organize etmek,
 </li>
 <li>
 3.parti i&scedil; ortaklar&inodot; ve ajanslarla i&scedil; s&uuml;re&ccedil;lerinin etkin bir &scedil;ekilde y&ouml;netilmesi ve koordinasyonunun sa&gbreve;lanmas&inodot;.
 </li>
 <li>
 D&ouml;nemsel ileti&scedil;im faaliyet raporunu haz&inodot;rlamak ve yay&inodot;mlanmas&inodot;n&inodot; sa&gbreve;lamak,
 </li>
 <li>
 R&ouml;portajlar, bas&inodot;n b&uuml;lteni i&ccedil;in gerekli olan metinleri haz&inodot;rlamak ve onaya sunmak,
 </li>
 <li>
 Dijital mecralardaki trendleri, yeni ileti&scedil;im ara&ccedil;lar&inodot; trendleri ve f&inodot;rsatlar&inodot; takip etmek,
 </li>
 <li>
 Standart e-ticaret ve standart &uuml;r&uuml;n tan&inodot;t&inodot;m video i&ccedil;eriklerini haz&inodot;rlamak (TR ve ENG).
 </li>
 </ul>
 
 
 
 
 
 SORUMLULUKLAR
 
 
 <ul>
 <li>
 &Uuml;niversitelerin &Idot;leti&scedil;im Fak&uuml;lteleri ba&scedil;ta olmak &uuml;zere ilgili b&ouml;l&uuml;mlerinden mezun,
 </li>
 <li>
 Kurumsal &Idot;leti&scedil;im, reklam, marka y&ouml;netimi ve sosyal medya alan&inodot;nda en az 3 y&inodot;l deneyimli,
 </li>
 <li>
 Uluslararas&inodot; fuar ve organizasyon deneyime sahip,
 </li>
 <li>
 &Idot;leri seviye yaz&inodot;l&inodot; ve s&ouml;zl&uuml; &Idot;ngilizce dil bilgisine sahip,
 </li>
 <li>
 S&ouml;zl&uuml; ve yaz&inodot;l&inodot; ifadesi g&uuml;&ccedil;l&uuml;, her t&uuml;rl&uuml; metin yaz&inodot;m&inodot;nda tecr&uuml;beli,
 </li>
 <li>
 &Idot;leti&scedil;im ve sunum becerileri geli&scedil;mi&scedil;, temsil yetene&gbreve;i g&uuml;&ccedil;l&uuml;,
 </li>
 <li>
 &Idot;nsan ili&scedil;kilerinde ba&scedil;ar&inodot;l&inodot;, ekip y&ouml;netimi konusunda yetkinlik sahibi,
 </li>
 <li>
 Ara&scedil;t&inodot;rmac&inodot;, yeniliklere ve de&gbreve;i&scedil;ime a&ccedil;&inodot;k, yarat&inodot;c&inodot; d&uuml;&scedil;&uuml;nme becerileri geli&scedil;mi&scedil;,
 </li>
 <li>
 Planlama, organize etme, zaman y&ouml;netimi ve problem &ccedil;&ouml;zme konular&inodot;nda yetenekli,
 </li>
 <li>
 M&uuml;zakere ve ikna etme yetene&gbreve;ine sahip,
 </li>
 <li>
 Ekip &ccedil;al&inodot;&scedil;mas&inodot;na yatk&inodot;n, &Idot;leti&scedil;im y&ouml;n&uuml; g&uuml;&ccedil;l&uuml;,
 </li>
 <li>
 Aktif ve tam zamanl&inodot; &ccedil;al&inodot;&scedil;abilecek,
 </li>
 <li>
 Dinamik bir &ccedil;al&inodot;&scedil;ma ortam&inodot;n&inodot;n gerektirdi&gbreve;i temel esnekli&gbreve;e sahip
 </li>
 </ul>
 
 
</div>

Kurumsal İletişim Uzmanı

<div>Role Description
The IT Solutions mission is to deliver cost-effective integrated technology solutions, with our Global Concentrix Sales and Solution Architect teams, to our clients. You will<ul>
<li>Act as Single point of contact for IT Solutions activities for Sales/Solutions organization
</li><li>Own the provision of one integrated IT Solution Offering covering IT Infrastructure and services inclusive of Information Security, Business Continuity, Network &amp; Voice Connectivity as well as IT Service Delivery Standards into our proposal submissions.</li>
<li>Responsible for Developing an integrated solution design, incorporating Strategic Concentrix Products and optimizing costs across IT delivery platforms to meet client technology requirements.</li>
<li>Accountable for providing high quality technical solutions that can be delivered quickly and efficiently at lowest risk.</li>
</ul>Description of the Role:
The Technology Solution Architect role will report into the team under the Concentrix Senior Vice President for IT solutions and account delivery.
We are looking for a dedicated, ambitious, and self-driven Technology Solution Architect. As a Technology Solution Architect, you will work closely with our customers to understand their needs and build the technical high-level design that will meet their and Concentrix requirements.
You will need to build relationships across teams (Presales, Architects, Infrastructure Shared Service Leaders, Product Owners, Project Management, Implementation teams), work and align with them, and get their agreement and approval on the proposed solutions.
The Technology Solution Architect will be responsible for the definition and design of the technology solutions that will meet the needs of our client&rsquo;s technology requirements. You will act as a gateway to Concentrix diverse technical offers and options.
As a Technology Solution Architect, you should be passionate professional that is able to explain technical details and requirements to a non-technical audience. You should also be results-driven and aspire to achieve specific goals.
Ultimately, you should be able to provide technical, product and business knowledge to support the sales process, strengthen customer relationships and answer operational needs.
Besides building strong relationships with customers, the Technology Solution Architect will focus on understanding clients' needs and goals and use that to introduce our company's products and services.
Here's what a day on the role may look like:<ul>
<li>Support sales management for account growth</li>
<li>Work with presales teams during the RFP phase and support in defining the technical solution and architecture to propose.</li>
<li>During the solution phase, develop a partnership with the client to evolve technological solutions to support their requirements.</li>
<li>Manage customer expectations and lead them to the most suitable solution</li>
<li>Analyze customers' needs and suggest upgrades or additional features to meet their requirements and drive stability and functionality</li>
<li>Accountable for providing high quality technical solutions.</li>
<li>Experience with multi-channel cloud based platforms in the area of Digital Transformation such as Amazon Connect, NICE CXOne, Genesys PureCloud, Natural Language Processing, intelligent based call deflection via IVRs, Speech/Text Analytics solutions, Automation via email/chat Bots.</li>
<li>During solution phase, work with clients and Concentrix teams to define comprehensive and coherent solution:<ul>
<li>Design requirements that adhere to Concentrix Contact Center operational and security standards.</li>
<li>Network definition: Client interconnexion, required routings, VLAN needs, etc.</li>
<li>Contact center solution requirements: SIP trucking &amp; carriers, IVR needs and configuration, voice prompts, SVI, CTI, etc.</li>
<li>Together with the client and operation, design, propose and defend from Business and end customer point of view contact flows.</li>
<li>Define or confirm the Contact Center solution required integration with client or Concentrix tools.</li>
<li>Identify and collect required tools (client or Concentrix) and define/advise the best way to access them.</li>
<li>Validate the solution design with Global Architecture Network/Voice/Server team</li>
</ul></li><li>Collaborate closely with the security team to establish a robust data protection framework centered around client data. By proactively identifying and mitigating potential risks, we will ensure that we prioritizes the protection of client information.</li>
<li>Document the scope of the project and the high-level architecture to be provided to Project management and Implementation team.</li>
<li>Assure the right transfer of knowledge to all required teams.</li>
<li>Assure at the end of the setup/implementation phase, all mandatory documentation exists, is conform to industry best practices and company expectations and provided to run team.</li>
<li>Drive continuous improvement in IT Service Delivery by defining and enforcing best practices for Playbook creation, ensuring high-quality deliverables and alignment with overall service management objectives.</li>
</ul>Required Skill Set:
Great customer experience is at the core of our company's success, so you will play a crucial role in achieving our goals and objectives. We welcome candidates from diverse and atypical backgrounds, but we'd appreciate it if you have the following:<ul>
<li>5 years (+) experience in contact center solutions/services</li>
<li>Extensive knowledge of networks, telephony, security, domain, and application services</li>
<li>Deep understanding of the business challenges facing organizations in relation to the contact center strategy and customer management</li>
<li>Proven experience of solution architecture and solutioning in a multi-channel environment</li>
<li>Desirable experience of automation and digital technologies</li>
<li>Desirable experience of direct management of third-party providers and partners
</li><li>Strong, clear communicator both verbal and written.</li>
<li>Team player</li>
<li>Excellent organizational, time management and prioritization skills</li>
<li>Ability to work on own initiative and within a team structure, making decisions where appropriate and within scope of role.</li>
<li>Ability to use judgement and discretion.</li>
<li>Ability to challenge and influence.</li>
<li>Ability to initiate and drive through change.</li>
<li>Ability to make commercially sound business decisions.</li>
<li>Outstanding interpersonal and communication (verbal and written) skills being able to work in a transverse organization,</li>
<li>Comfortable with direct responsibility and accountability,</li>
<li>Ability to engage with IT teams in different regions and cultures, always understanding the diverse landscapes and pressures per region.</li>
<li>Being curious and fast learning, allowing him/her to have a global technological vision,</li>
<li>Support your business peers and work with them to become the trusted &quot;go-to-person&quot; for the client and the Concentrix team with any technology challenge or project.</li>
<li>Solid technical background with preferable hands-on experience in Contact Center solutions &amp; Network</li>
<li>An ability to grasp customers' needs, suggest timely solutions and know when to escalate and bring in extra resources.</li>
<li>Strong analytical and problem-solving skills</li>
<li>Must be able to multi-task and work well under pressure.</li>
<li>Strong sense of urgency, organization, accountability, and attention to detail.</li>
<li>Experience in managing multiple stakeholders and projects.</li>
<li>A listener who is customer-oriented and attentive to their needs</li>
<li>Critical thinker and problem-solving skills</li>
<li>Ability to work early or late hours to participate in Business and technical activities.</li>
<li>Degree in Computer, Science or relevant field</li>
</ul>Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic</div>

IT Solutions Architect Role

getirfinans

<div>
 
 
 getirfinans
 
 operates within Banking as a Service model, having established partnerships with players at banking sector.
 
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 <ul>
 <li>
 Support the development of GetirFinans&rsquo; customer strategy and contribute to initiatives that shape the customer experience.
 </li>
 <li>
 Assist in designing user flows and customer journeys to support end-to-end service design efforts.
 </li>
 <li>
 Apply design thinking methodologies to support ideation, problem-solving and project development phases.
 </li>
 <li>
 Track and support customer satisfaction metrics (CSAT, NPS) and share insights regularly.
 </li>
 <li>
 Analyze customer complaints and highlight improvement opportunities to relevant teams.
 </li>
 <li>
 Prepare periodic Voice of Customer and NPS reports by consolidating feedback from surveys, operational data, contact center insights, social media and research.
 </li>
 <li>
 Collaborate with UX and UI teams to ensure customer needs are reflected in project designs.
 </li>
 <li>
 Monitor Contact Point KPIs (call center performance, training quality, social media responsiveness, etc.) and contribute to enhancement ideas.
 </li>
 </ul>
 
 
 
 
 
 What You&rsquo;ll Bring
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering, Business Administration, Economics or related fields; Master&rsquo;s degree is a plus.
 </li>
 <li>
 2&ndash;3 years of experience in customer experience, process development, digital channels or project support roles.
 </li>
 <li>
 Experience in e-commerce, banking, fintech or telecom is preferred; digital banking exposure is a plus.
 </li>
 <li>
 Basic knowledge of digital banking, mobile apps, Open Banking, neo-banks and BaaS concepts.
 </li>
 <li>
 Familiarity with service design and design thinking methodologies.
 </li>
 <li>
 A customer-first mindset with strong analytical thinking to interpret pain points and insights.
 </li>
 <li>
 Strong communication and collaboration skills.
 </li>
 <li>
 Proficiency in MS Office tools.
 </li>
 <li>
 Proficiency in English.
 </li>
 </ul>
 
 
 
 
 Diversity makes us stronger. Our diverse cultures, backgrounds, beliefs, values, abilities, and lifestyles help us learn from each other. We&rsquo;re proud to strive for a genuinely diverse and inclusive workplace. We know we can do better though. That&rsquo;s why we hire and promote people with equity and equality in mind.
 
 
 
 
 
 
 We will process your personal data as part of our recruitment procedures. To find out more, please consult our
 
 Candidate Privacy Notice.
 
 
 
</div>

Customer Experience Specialist / Executive

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