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contact center support senior associate

Association of American Medical Colleges

<div></div><div><div><div>Who We Are:</div><div></div><div>
The Association of American Medical Colleges is a not-for-profit association dedicated to transforming health care by supporting the entire spectrum of medical education, medical research, and patient care conducted by our member institutions. We are dedicated to the communities we serve and steadfast in our goal to improve the health of all.</div><div></div><div>
At the AAMC, we are committed to supporting our employees with a comprehensive benefits package designed to promote well-being, professional growth, and work-life balance. Highlights include:</div></div><div><div><ul><li><div>
Remote Work &ndash; Fully remote work available for most positions</div></li></ul></div><div><ul><li><div>
Retirement Savings &ndash; Generous 403(b) employer contributions and financial wellness resources, including professional financial advising.</div></li></ul></div><div><ul><li><div>
Health &amp; Wellness Perks &ndash; Fitness and bicycle subsidies, on-site and virtual wellness programs (live yoga, meditation, mental health webinars, flu shot clinics, and more)</div></li></ul></div><div><ul><li><div>
Support &amp; Family Care &ndash; Employer paid Employee Assistance Program (EAP) and back-up care options for children, adults, elders, and even pets</div></li></ul></div><div></div><div>
Additional information can be found on our <div>website</div>.</div></div><div></div><div>
Why us, why now?</div><div></div><div>
The Sr. Support Specialist serves as a second-tier customer advocate, providing high-quality service and/or technical support in a multi-channel, high volume Contact Center. In this role, the Sr. Support Representative will troubleshoot and provide the full spectrum of support for more complex product and program inquiries supported by their team. This role will support the Team Lead with managing relationships with AAMC customers and will provide informal, program-specific support to team members. The Sr. Support Representative is also expected to assist with additional internal initiatives such as application testing and resource development.</div><div></div><div>
How will you make an impact?</div><div></div><div>
Advanced Inquiry &amp; Escalation Support:</div><div></div><div><ul><li><div>
Resolves escalated or complex customer inquiries requiring advanced problem-solving, deeper program understanding, or technical knowledge/support.</div></li><li><div>
Documents interactions, case notes, and resolutions thoroughly and accurately in Salesforce CRM.</div></li><li><div>
Monitors pending cases and ensures follow-up tasks are completed within expected timeframe.</div></li><li><div>
Serves as the designated resolver for assigned programs or queues to ensure timely, accurate, and high-quality resolution.</div></li><li><div>
Troubleshoots issues across multiple communication channels (phone, email, and other digital channels) with a focus on accuracy, professionalism, and customer satisfaction.</div></li><li><div>
Evaluates escalation requests from Support Center Specialists, determining the appropriate handling path and resolving when possible.</div></li><li><div>
Identify patterns or emerging issues and report trends to leadership for further review or action.</div></li></ul></div><div></div><div>
Program Expertise &amp; Team Support:</div><div></div><div><ul><li><div>
Acts as a program resource for team members by guiding policies, procedures, and escalation criteria.</div></li><li><div>
Identify gaps or inaccuracies in knowledge articles and recommend updates.</div></li><li><div>
Submits feedback on recurring issues, system defects, and process inefficiencies.</div></li><li><div>
Supports Team Leads by serving as a backup in monitoring queue coverage, distributing workload, and ensuring assigned programs maintain service level expectations.</div></li><li><div>
Provides input into the development or enhancement of customer-facing and internal documentation, including help pages, FAQs, and program resources.</div></li><li><div>
Flex to support additional programs as needed during peak periods or high-volume cycles.</div></li></ul></div><div></div><div><div>
Professional Development &amp; Team Collaboration:</div><div></div><div><ul><li><div>
Participates in system or application user acceptance testing (UAT) for updates impacting assigned programs.</div></li><li><div>
Contributes to the development, review, and refinement of internal resources such as job aids, knowledge articles, and training materials.</div></li><li><div>
Collaborates with program partners to identify process gaps and recommend improvements.</div></li><li><div>
Provides feedback on customer challenges or operational barriers to support continuous improvement efforts.</div></li><li><div>
Partners with ASC Training, Programs, and Knowledge Management to improve process accuracy and customer experience. &middot; Shares trends, common barriers, and customer feedback to inform operational decisions.</div></li><li><div>
Supports team-wide initiatives, meetings, and training sessions as required.</div></li><li><div>
Attends training and coaching sessions to maintain competence across programs and systems.</div></li><li><div>
Maintains strong knowledge of services, programs, and system updates.</div></li></ul></div><div></div><div><div>
What will you bring to the role?</div><div></div><div>
Minimum Qualifications:</div><div></div><div><ul><li>
Associate&rsquo;s Degree (Bachelor's preferred)</li><li>
4 - 5 years of related work experience</li><li>
Prior experience working in a high-volume, multi-channel support environment, previous involvement in user acceptance testing, documentation development, or process improvement initiatives.</li><li>
Preferred:</li><li>
Proficiency in navigating and utilizing CRM and telephony systems; ability to learn technologies quickly.</li><li>
Technical knowledge of navigating and troubleshooting web-based browsers and browser-based applications.</li></ul></div></div></div><div></div><div><br>
Remote Work Eligibility</div><div></div>
This position is eligible for remote work in the contiguous US<div></div><div>
Compensation Grade Range</div><div></div>
$48,025.00-$56,500.00<div></div><div>
Multiple factors are taken into consideration to arrive at the final hourly rate/annual salary to be offered to the selected candidate. Factors may include, but are not limited to, the scope and responsibilities of the role, the selected candidate&rsquo;s work experience, education and training, as well as internal equity, market, and business considerations.</div><div></div><div>
If a bachelor&rsquo;s degree is required, related work experience may be substituted in some positions. One year of college course work at an accredited institution is equivalent to one year of related work experience.</div><div></div><div>
The AAMC is an Equal Opportunity Employer. The AAMC is committed to an Equal Employment Opportunity policy in recruitment, hiring, career advancement, and all other personnel practices. The AAMC will not discriminate on the basis of race, color, sex, national origin, religion, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, matriculation, political affiliation, genetic information, disability, past or current military service, or any other legally protected characteristic. The AAMC is committed to the full inclusion of all qualified individuals. As part of this commitment, the AAMC will ensure that people with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, perform essential job functions, and/or receive other benefits and privileges of employment, please <div>contact the talent acquisition team</div>.</div><div>
Please attach a resume as part of the application process. It is important that files DO NOT include periods ( . ) within the file name.</div><div></div><div>
BROWSER REQUIREMENTS: Applications must be submitted using Chrome, Mozilla Firefox, Safari, or Microsoft Edge.</div></div><div></div>

Contact Center Support, Senior Associate

Howard University Hospital

<div><h2 class="jobSectionHeader"><b>Senior Cybersecurity Engineer</b></h2><h3 class="jobSectionHeader"><b>
Role Summary</b></h3><p>
The Senior Cybersecurity Engineer is responsible for protecting the information systems, digital assets, and technology infrastructure of Howard University Hospital. This position designs, implements, and maintains advanced cybersecurity solutions that safeguard patient data, clinical systems, and enterprise applications.</p><p>
Working across on-premises, hybrid, and cloud environments, the Senior Cybersecurity Engineer helps ensure the hospital&rsquo;s technology environment remains secure, compliant, and resilient against emerging threats. This role provides both hands-on technical expertise and strategic leadership in support of cybersecurity maturity, incident response, risk management, and continuous improvement of security controls.</p><h3 class="jobSectionHeader"><b>
What You&rsquo;ll Do</b></h3><p><b>
Security Operations &amp; Incident Response</b></p><ul><li>
Monitor, analyze, and respond to security alerts, incidents, and anomalies across hospital systems.</li><li>
Conduct vulnerability assessments, penetration testing, and threat-hunting activities to identify and mitigate risks.</li><li>
Investigate and document security incidents, perform root cause analysis, and recommend remediation actions.</li><li>
Utilize SIEM, EDR, and IDS/IPS platforms such as CrowdStrike and Microsoft Sentinel to strengthen continuous monitoring.</li></ul><p><b>
Security Engineering &amp; Architecture</b></p><ul><li>
Design, implement, and manage enterprise cybersecurity controls, including firewalls, NAC, DLP, CASB, and endpoint protection systems.</li><li>
Support secure configuration management using CIS Benchmarks and STIGs.</li><li>
Implement and manage identity and access management, multifactor authentication, and privileged access controls.</li><li>
Integrate cybersecurity practices into DevOps processes and CI/CD pipelines.</li><li>
Support the adoption and enforcement of Zero Trust Architecture principles across hybrid and cloud environments.</li></ul><p><b>
Governance, Risk, and Compliance</b></p><ul><li>
Ensure compliance with cybersecurity frameworks and regulatory requirements, including HIPAA, NIST 800-53, ISO/IEC 27001, PCI DSS, and GDPR.</li><li>
Contribute to the development and maintenance of security policies, procedures, and documentation.</li><li>
Support internal and external security audits, risk assessments, and compliance reviews.</li><li>
Participate in disaster recovery and business continuity planning activities.</li></ul><p><b>
Collaboration, Training, and Awareness</b></p><ul><li>
Work collaboratively with IT, Compliance, and Clinical Operations to embed security throughout technology operations.</li><li>
Provide mentorship and technical leadership to IT personnel and cybersecurity staff.</li><li>
Develop and deliver user training on secure computing, phishing prevention, and data protection best practices.</li><li>
Communicate complex technical concepts to diverse audiences, promoting security awareness and shared accountability.</li></ul><h3 class="jobSectionHeader"><b>
Required Qualifications</b></h3><p><b>
Education</b></p><ul><li>
Bachelor&rsquo;s degree in Computer Science, Information Technology, Cybersecurity, or a related field required.</li><li>
Master&rsquo;s degree in Business Administration, Cybersecurity, or related discipline preferred.</li></ul><p><b>
Experience</b></p><ul><li>
Minimum 7&ndash;10 years of progressive experience in information security, with at least 5 years in a security engineering role.</li><li>
Demonstrated experience securing hybrid infrastructures, including on-premises systems and cloud environments such as Azure, AWS, or GCP.</li><li>
Proven expertise with enterprise tools such as Microsoft Defender Suite, Cisco ISE, CrowdStrike Falcon, and Azure Sentinel.</li><li>
Proficiency in scripting languages such as PowerShell or Python for automation and threat analysis.</li><li>
Strong background in encryption, PKI, IAM, SSO, VPNs, and secure system design.</li><li>
Experience implementing Zero Trust Architecture and DevSecOps practices.</li></ul><p><b>
Preferred Certifications</b></p><ul><li>
CISSP (Certified Information Systems Security Professional)</li><li>
CISM (Certified Information Security Manager)</li><li>
CCSP (Certified Cloud Security Professional)</li><li>
AWS Certified Security &ndash; Specialty</li><li>
Microsoft Certified: Azure Security Engineer Associate</li><li>
SABSA or TOGAF preferred</li></ul><p><b>
Additional Requirements</b></p><ul><li>
Strong written and verbal communication skills.</li><li>
Ability to manage multiple priorities and work effectively in a fast-paced, high-stakes healthcare environment.</li><li>
High level of integrity and commitment to protecting sensitive information and hospital assets.</li></ul><h3 class="jobSectionHeader"><b>
About Howard University Hospital</b></h3><p>
Howard University Hospital is one of the nation&rsquo;s leading academic medical centers and the primary teaching hospital for the Howard University College of Medicine. Located in Washington, DC, the hospital is dedicated to excellence in patient care, education, and research.</p><p>
As a mission-driven healthcare organization, Howard University Hospital relies on secure, resilient, and high-performing technology systems to support patient care, clinical operations, and enterprise services. The Enterprise Technology Services team plays a critical role in advancing that mission.</p><h3 class="jobSectionHeader"><b>
What We Offer</b></h3><ul><li>
Meaningful work in support of a mission-driven academic medical center</li><li>
Opportunities to work with advanced enterprise and cloud-based technologies</li><li>
A collaborative environment focused on innovation, service, and operational excellence</li><li>
Professional growth and development opportunities</li><li>
Comprehensive benefits package</li></ul><h3 class="jobSectionHeader"><b>
Position Details</b></h3><p><b>
Department:</b> Enterprise Technology Services<br>
<b>Reports To:</b> Senior Director of Cybersecurity<br>
<b>Location:</b> Howard University Hospital &ndash; Washington, DC<br>
<b>Status:</b> Full-Time</p><h3 class="jobSectionHeader"><b>
Pay + Schedule</b></h3><p>
Salary will be determined by the Compensation Department based on experience, education, internal equity, and other relevant factors.</p><h3 class="jobSectionHeader"><b>
Compliance Statements</b></h3><p><b>
Culture of Care</b></p><p>
Howard University Hospital supports a Just Culture that promotes accountability, learning, and patient safety.</p><p><b>
Equal Opportunity Employer</b></p><p>
Howard University Hospital is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other status protected by applicable law.</p><p><b>
Reasonable Accommodation</b></p><p>
Howard University Hospital is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws. If you require an accommodation during the application or interview process, please contact the Human Resources Department at HUHLA@huhosp.org.</p><p><b>
Pay Transparency</b></p><p>
Salary ranges listed in job postings reflect the expected compensation range for the position and are provided in accordance with applicable pay transparency laws. Final compensation is determined based on experience, education, internal equity, and other relevant factors.</p><p><b>
Disclaimer</b></p><p>
The above statements describe the general nature and level of work performed. They are not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position.</p></div>

Senior Cyber Security Engineer

United Nations Foundation

<div><h5 class="jobSectionHeader"><b>ORGANIZATION OVERVIEW</b></h5>
<p>
As a strategic partner of the United Nations, the United Nations Foundation brings together fresh thinking and diverse voices around innovative ideas to drive progress and tackle problems. Sometimes we work behind-the-scenes, shaping negotiations and connecting experts, advocates and decision-makers. Other times we drive public awareness and involvement through communications, campaigns, and convenings. Over the years we&rsquo;ve developed a diverse and dynamic portfolio of capabilities, tools, and platforms to help the UN build a better world for everyone, everywhere.</p>
<p>
The Universal Access Project convenes an innovative multisector community of philanthropists, advocates and companies striving for a world where all people have full bodily autonomy and the right to self-determination.</p>
<p><b>
POSITION OVERVIEW
</b></p><p>The Senior Communications Associate supports the planning and implementation of communications activities for the Universal Access Project (UAP). Working under the direction of the Executive Director and in close coordination with the Global Communications and Engagement team, this role is responsible for developing high-quality written and digital content, managing communications workflows, and ensuring timely execution of communications deliverables aligned with UAP&rsquo;s strategic priorities.</p>
<p><b>
ESSENTIAL DUTIES AND RESPONSIBILITIES
</b></p><p><i>Communications Planning &amp; Implementation</i></p>
<ul>
<li><h5 class="jobSectionHeader"><b>Implement communications strategies and plans aligned with UAP programmatic priorities.</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Maintain UAP&rsquo;s editorial calendar to ensure timely and coordinated messaging.</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Coordinate communications deliverables across internal teams and external partners.</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Ensure all externally facing communications adhere to UAP and UNF brand standards and approval processes.</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Support evaluation of communications activities against defined objectives.</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Track and analyze performance of UAP website, email, and social media platforms.</b></h5>
</li></ul><h5 class="jobSectionHeader"><b><i>Writing &amp; Content Development</i></b></h5>
<ul><li><h5 class="jobSectionHeader"><b>Draft blogs, web content, newsletters, email communications, and social media content.</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Draft briefing materials, talking points, fact sheets, and background documents for leadership.</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Support development of reports and other written publications.</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Draft correspondence and communications materials for senior leadership review and approval.</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Revise and edit content to ensure clarity, accuracy, and consistency.</b></h5>
</li></ul><h5 class="jobSectionHeader"><b><i>Digital &amp; Multimedia Communications</i></b></h5>
<ul><li><h5 class="jobSectionHeader"><b>Maintain and update the Universal Access Project website and LinkedIn presence.</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Create and distribute multimedia content in collaboration with partners and the Global Communications and Engagement team.</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Track and analyze digital engagement metrics and recommend adjustments to improve performance.</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Support digital campaigns and content amplification efforts.</b></h5>
</li></ul><h5 class="jobSectionHeader"><b><i>Media Monitoring &amp; Support</i></b></h5>
<ul><li><h5 class="jobSectionHeader"><b>Monitor news coverage related to UAP priorities and track media mentions.</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Compile media clips and coverage summaries.</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Draft media materials (press releases, advisories, statements) for review and approval.</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Support media outreach efforts led by the Global Communications and Engagement team, as requested.</b></h5>
</li></ul><h5 class="jobSectionHeader"><b><i>Events &amp; Coordination</i></b></h5>
<ul><li><h5 class="jobSectionHeader"><b>Coordinate communications logistics for UAP events, meetings, and external engagements.</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Draft event-related materials including invitations, promotional content, and briefing documents.</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Support post-event communications and follow-up materials.</b></h5>
</li></ul><h5 class="jobSectionHeader"><b><i>Vendor &amp; Relationship Management</i></b></h5>
<ul><li><h5 class="jobSectionHeader"><b>Serve as the primary point of contact for UAP communications vendors.</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Track and update project timelines, deliverables, and invoices related to communications activities.</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Liaise with Public Affairs, Advocacy, and other internal departments to ensure coordinated messaging and approvals.</b></h5>
</li></ul><h5 class="jobSectionHeader"><b><i>General Support</i></b></h5>
<ul><li><h5 class="jobSectionHeader"><b>Provide day-to-day communications support for UAP programs and initiatives.</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Maintain organized documentation of communications materials and outputs.</b></h5>
</li></ul><h5 class="jobSectionHeader"><b>SUPERVISORY RESPONSIBILITIES
</b></h5><h5 class="jobSectionHeader"><b>The Senior Associate, Communications, Universal Access Project is not a supervisory role.</b></h5>
<h5 class="jobSectionHeader"><b>EDUCATION/CERTIFICATION and/or EXPERIENCE
</b></h5><h5 class="jobSectionHeader"><b><i>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.</i></b></h5>
<ul><li><h5 class="jobSectionHeader"><b>Bachelor&rsquo;s degree in communications, journalism, marketing, public policy, international affairs, or a related field.</b></h5>
</li><li><h5 class="jobSectionHeader"><b>3&ndash;5 years of relevant professional experience in communications, public affairs, or related field.</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Experience related to women&rsquo;s health and rights strongly preferred</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Familiarity with global development issues preferred</b></h5>
</li></ul><h5 class="jobSectionHeader"><b>SKILLS AND COMPETENCIES
</b></h5><ul><li><h5 class="jobSectionHeader"><b>Excellent writing, editing, and oral communication skills.</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Demonstrated experience producing digital and multimedia content.</b></h5>
</li><li>Proficiency in in MailChimp, WordPress, Square Space and/or other content and contact management systems required.</li>
<li><h5 class="jobSectionHeader"><b>Proficiency with Canva, Adobe Creative Suite and tools such as Hootsuite, Sprout Social and Trello highly desired.</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Strong organizational skills with the ability to manage multiple priorities and deadlines.</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Ability to work collaboratively across teams and with external partners.</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Strong attention to detail and commitment to accuracy.</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Ability to manage competing priorities.</b></h5></li></ul><br>
<p>
</p><h5 class="jobSectionHeader"><b>WORK ENVIRONMENT
</b></h5><h5 class="jobSectionHeader"><b>Initial functions of this role will generally be performed in a typical professional office environment with routine use of standard office equipment. Employees are expected to work on-site in accordance with UNF&rsquo;s hybrid work policy, which currently requires regular in-office presence.</b></h5>
<h5 class="jobSectionHeader"><b>LOCATION</b></h5>
<h5 class="jobSectionHeader"><b>While The United Nations Foundation headquarters is located in Washington, DC, you are on a hybrid work schedule. You are expected to commute to the office three (3) days per week and you may work from home two (2) days per week.</b></h5>
<h5 class="jobSectionHeader"><b>DISABILITY SPECIFICATIONS</b><b>
 </b></h5><h5 class="jobSectionHeader"><b>The United National Foundation will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.</b></h5>
<p><b>
BENEFITS COMPENSATION</b></p>
<p>
For full-time, U.S. benefit eligible employees, UNF offers an excellent range of benefits, including:</p>
<ul>
<li>a choice between two health plans through UnitedHealthcare (PPO or HDHP with HSA)</li>
<li>dental insurance</li>
<li>vision insurance</li>
<li>flexible spending accounts</li>
<li>403b retirement savings plan with a generous matching contribution</li>
<li>group term and supplemental life insurance</li>
<li>short-term disability</li>
<li>long-term disability</li>
<li>back-up care</li>
<li>employee assistance program</li>
</ul>
<p>Additionally, all benefit eligible employees have 12 paid holidays, 20 vacation days, 10 sick days, 3 personal days, and 8 weeks of family leave care.</p>
<h5 class="jobSectionHeader"><b><i>The United Nations Foundation is an Equal Opportunity/Affirmative Action Employer.</i></b></h5></div>

Senior Associate, Communications, Universal Access Project

Council On Foreign Relations

<div><h2 class="jobSectionHeader"><b>Position Summary
</b></h2><div><div><div><div>The Associate Vice President of Media Relations and Strategy will serve as the strategic communications and external outreach partner for the Studies department, CFR&rsquo;s think tank. Reporting to the Vice President for Global Communications, the Associate Vice President will provide high level strategic communications counsel in support of the scholars and products of the Studies department, elevating the Council&rsquo;s profile and amplifying institutional priorities. This role is responsible for helping convey a wide range of scholarship&mdash;from complex policy research to quick turn analysis&mdash;to key stakeholders in government, academia, and the private sector via earned media. The AVP will collaborate closely with counterparts across the Council, including in Digital Content, Publications, and Government Relations.</div><div></div><div><br>
The Associate Vice President will also serve as a deputy department leader, supporting management of the Global Communications team, professional development of junior staff, and recruitment and retention efforts. They will work with senior leadership to advance CFR&rsquo;s public policy impact and external engagement while safeguarding its reputation for expertise and nonpartisanship.</div><div></div><div><br>
This position is based in CFR&rsquo;s Washington, D.C., office on a hybrid basis. CFR currently defines hybrid status as working at least three days a week onsite, with Tuesdays and Thursdays considered institutional anchor days when all staff are required to be onsite.</div>
</div></div></div><h2 class="jobSectionHeader"><b>Essential Functions/Responsibilities
</b></h2><div><div><div><ul><li>Develop and lead the execution of a proactive and strategic communications and media engagement strategy for Studies Fellows, research, and publications. Working closely with Studies, this will include building and executing marketing plans for flagship works, ideas, and scholars themselves.</li><li>
Manage junior staff as a part of the team in support of said strategy. Draw on the resources and skills across the Communications team and support their professional development and growth.</li><li>
Collaborate with fellows and other key members of the organization, preparing them for media and public speaking engagements and refining their voice, and helping produce opportunities (e.g., op-eds, media appearances, etc.).</li><li>
Serve as the departmental deputy, working with the VP on overall management of the team, to include, for example, budget oversight, performance evaluations, and talent development. Serve as proxy for the Vice President when they are out of the office.</li><li>
Support management of systems and tools to track and respond to media requests, strengthen media relationships, coordinate media interactions, track and summarize media hits, and develop and maintain targeted media lists across the team.</li><li>
Support crisis communications and issues management as necessary in support of the department&rsquo;s Directors for media relations and strategic communications.</li><li>
Work with colleagues across the institution to help drive attention to key Council initiatives, priorities, projects, and voices.</li><li>
Perform any other duties or tasks as assigned or required.</li></ul>
</div></div></div><h2 class="jobSectionHeader"><b>Minimum Qualifications
</b></h2><div><div><div><div><b>Education</b></div><ul><li>
Bachelors degree in International Relations, Public Policy, Journalism, or a related field</li></ul><div><b>
Experience</b></div><ul><li>
A minimum of 12 years of progressive experience in strategic communications, with at least 5 years in a leadership role within a think tank, high-level political campaign, or government agency (e.g., State Department or similar). Experience working with scholars at a publisher, university, or similar is a plus.</li><li>
Proven history of successful people management and professional development.</li><li>
Deep expertise in the foreign policy media ecosystem and contacts with national and international media outlets.</li><li>
Extensive experience navigating the intersection of policy, politics, and press.</li><li>
Experience using media tracking tools and databases such as MuckRack, Cision, Critical Mention, TV Eyes, and/or Meltwater.</li><li>
Experience designing and executing strategic marketing campaigns for books, reports, and/or other long tail projects.</li></ul><div><b>
Related Skills &amp; Other Requirements</b></div><ul><li>
Superior writing, verbal, and digital communications skills.</li><li>
Strong working knowledge of media relations and issues management.</li><li>
Ability to provide rapid response guidance on breaking global events with minimal oversight.</li><li>
Exceptional confidence and ability to effectively engage with and brief senior executives and scholars.</li><li>
Experience crafting and executing longer term programmatic and/or scholar strategic brand positioning to raise the profile of programs and individuals.</li><li>
Proven ability to navigate complex organizations and build consensus among diverse intellectual viewpoints.</li><li>
Demonstrated ability to effectively engage with reporters, editors, columnists, producers, and bookers.</li><li>
Track record drafting statements, talking points and Q&amp;As.</li><li>
Understanding of how social algorithms and digital ecosystems amplify traditional media hits to reach specific policy-making audiences.</li><li>
Self-starter and strategic thinker with the ability to prioritize and synthesize.</li><li>
Strong collaborator with solid negotiation and stakeholder management skills.</li><li>
Proven ability to thrive in a fast-paced, results-oriented, collaborative environment.</li><li>
Able to work under pressure quickly, effectively, and efficiently.</li></ul>
</div></div></div><h2 class="jobSectionHeader"><b>Required Application Materials
</b></h2><div><div><div><ul><li>Please submit a r&eacute;sum&eacute; and cover letter stating your interest in the position.</li></ul>
</div></div></div><h2 class="jobSectionHeader"><b>Compensation and Benefits
</b></h2><div><div><div><ul><li>The full-time annual compensation range for this position is $165,000 &ndash; 185,000, depending on experience.</li><li>
In addition to competitive salaries, the Council on Foreign Relations offers a benefits package that is among the best offered by nonprofit institutions today, including an award-winning health and wellness program, an on-site fitness center, and generous leave policies and health insurance programs.</li></ul>
</div></div></div><h2 class="jobSectionHeader"><b>About CFR
</b></h2><div><div><div><div>The Council on Foreign Relations (CFR) is committed to fostering a foreign policy community in the United States that is more representative of American society, recognizing that diverse backgrounds and perspectives contribute to broader, more informed participation in the foreign policy debate and lead to an enhanced understanding of the world and the United States&rsquo; role therein. To that end, CFR is dedicated to continuing to advance diversity, equity, and inclusion throughout its work and workplace by building a more diverse membership and staff, producing and dispensing thoughtful analysis on a broad range of foreign policy issues, and developing relevant, wide-reaching programming that also serves to expand the foreign policy talent pipeline to underrepresented populations.</div></div></div></div></div>

Associate Vice President, Media Relations and Strategy

RER Solutions, Inc.

<div>Description:
<p>
Do you want to work for a company that cares about you as a person, not just a number? For a company that provides outstanding leadership? For a company that offers exceptional benefits? RER Solutions, Inc., could be your new home.</p><p>
RER Solutions, Inc., is accepting resumes for a <b>Communications/Press Associate</b> to join our superior workforce in the Washington, DC, area. The <b>Communications/Press Associate</b> will support the communications and media relations team in creating and executing a variety of media materials for the Department of Energy's Energy Dominance Finance program.</p><p><b>
RESPONSIBILITIES</b></p><ul><li>
Support the communications team with a variety of written communications and visual media materials</li><li>
Draft content ideas and post for X and FB</li><li>
Support the media relations team in creating and executing communications strategies and building national, local, and trade press lists</li><li>
Support the media team with responding to media inquiries, preparing holding statements, preparing spokespeople for media appearances, researching to support media team strategy and decision-making</li><li>
Operationalize and organize media team systems and information, such as meeting agendas, newsletter media monitoring, holding statements and inquiry responses, and contact information for borrowers, in order to streamline and increase team efficiency</li><li>
Monitor and track media</li><li>
Daily reading of market and industry news to monitor for news relevant to office, portfolio projects, S1, and WH messaging on energy and EDF, as well as flagging inaccuracies for pursuing story corrections</li><li>
Update media hits tracker</li><li>
Real-time tracking and sharing of relevant news in the press clips chat</li><li>
Compile and send a daily media report for FO leadership with EDF news and S1 media clips</li><li>
Compile and send daily press clips for the office staff with EDF news, DOE news, and market and industry news</li><li>
Track media hits from deals and other announcements, compiling clips and sending to deal teams, Front Office, and PA</li><li>
Build and maintain press lists</li><li>
Maintain national and priority technology sector press lists</li><li>
Build local and deal specific press lists for announcements</li><li>
Assist in the development of materials intended for the media, such as press releases, talking points, newsletters, pitches, and weekly reports</li><li>
Schedule media engagements for principals</li><li>
Review background materials to draft press release and talking points</li><li>
Draft tough Q&amp;A documents when needed</li><li>
Distribute press releases to national, trade, and local media</li><li>
Draft quarterly digest newsletter</li><li>
Draft blogs and copy for website content</li></ul>
Requirements:
<ul><li>Minimum of US Citizenship required to obtain client-issued Public Trust</li><li>
5+ years of experience with developing communications strategy or communications plans</li><li>
Direct experience with identifying media opportunities, speaking engagements, and translating technical concepts to functional audiences, including senior leaders, high-profile clean energy government officials, or private sector entrepreneurs is required</li><li>
Experience interfacing with media, journalists, and media literacy</li><li>
Experience developing/drafting strategic media, communications plans, newsletters, articles, social media, and internal organization communications</li><li>
Experience with visual media and video editing/producing for web content and social communications</li><li>
Displays solid creative writing, editing, and proofreading skills, ability to adapt skills to different communication projects as well as demonstrated expertise or interest in energy and climate</li><li>
Experience providing written materials in preparation for those events is preferred</li><li>
Experience coordinating across organizations/ working collaboratively on complex projects</li><li>
General knowledge and passion for clean energy and climate change policy</li><li>
Excellent attention to detail and an understanding of fundamental business writing</li><li>
Displays sound professional judgment and a high degree of discretion, ability to remain calm under pressure, and self-starter skills to multi-task and work in a fast-paced environment</li><li>
Expertise in Microsoft Office Products (i.e., Word, Excel, PowerPoint, and Outlook)</li></ul><p><b>
Candidates based in the Washington, D.C. metropolitan area preferred</b></p><p><b>
EDUCATION</b>: Bachelor&rsquo;s Degree or Master's degree in a related field preferred</p><p><b>
COMPENSATION</b>: Includes paid holidays, vacation, sick leave, 401k matching, life insurance, health, vision, and dental benefits.</p><p><b>
This position is not available for Corp-to-Corp or 3rd party sourcing.</b></p><p>
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.</p></div>

Communications Associate

Amgen

<div><h2 class="jobSectionHeader"><b>Join Amgen&rsquo;s Mission of Serving Patients</b></h2><p>
At Amgen, if you feel like you&rsquo;re part of something bigger, it&rsquo;s because you are. Our shared mission&mdash;to serve patients living with serious illnesses&mdash;drives all that we do.</p><p>
Since 1980, we&rsquo;ve helped pioneer the world of biotech in our fight against the world&rsquo;s toughest diseases. With our focus on four therapeutic areas &ndash;Oncology, Inflammation, General Medicine, and Rare Disease&ndash; we reach millions of patients each year. Amgen is advancing a broad and deep pipeline of medicines to treat cancer, heart disease, inflammatory conditions, rare diseases, and obesity and obesity-related conditions. As a member of the Amgen team, you&rsquo;ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.</p><p>
Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you&rsquo;ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.</p><h2 class="jobSectionHeader"><b>
Associate Director, Incentive Compensation Design &amp; Analytics, Rare Disease</b></h2><h2 class="jobSectionHeader"><b>
What you will do</b></h2><p>
Let&rsquo;s do this. Let&rsquo;s change the world. In this vital role the Associate Director, Incentive Compensation Design &amp; Analytics plays a key role in driving commercial performance for the Rare Disease Business Unit by leading the strategy, design, and governance of incentive compensation programs. This role ensures compensation plans align with brand strategy, business priorities, and field force objectives while reinforcing behaviors that support strong commercial outcomes.</p><p>
The Associate Director serves as a strategic advisor to commercial leadership on incentive compensation strategy, providing insights and recommendations that support business performance and field engagement. The role is responsible for the end to end management of incentive compensation programs, including plan design, implementation, analytics, and ongoing optimization.</p><p>
This position partners closely with sales leadership and cross functional stakeholders to develop incentive strategies that motivate the field organization, maintain fairness and transparency, and support data driven decision making. The role also oversees incentive compensation administration and operational delivery for the business unit.</p><p>
This role follows a flexible commuter model with on site work 2 to 3 days per week at either the Thousand Oaks, CA or Deerfield, IL office. Candidates located near these offices are preferred, though remote candidates may be considered.</p><p>
This position reports to the Director, Incentive Compensation.</p><p></p><ul><li><b>Serve as the primary incentive compensation partner to senior commercial leaders within the Rare Disease Business Unit</b></li><li><b>Lead the strategy, design, and implementation of annual incentive compensation plans and sales contests aligned with brand and portfolio strategy</b></li><li><b>Translate commercial strategy and field force dynamics into effective incentive plan structures, performance measures, and payout methodologies</b></li><li><b>Partner cross functionally with Sales Leadership, Brand, Forecasting, Field Effectiveness, HR, Finance, Compliance, and Analytics to develop effective compensation solutions</b></li><li><b>Partner with commercial operations and field leadership to ensure alignment between incentive compensation design, territory structure, and quota setting</b></li><li><b>Develop incentive compensation models and conduct scenario analysis to evaluate financial impact, performance distribution, and alignment with business objectives</b></li><li><b>Monitor and evaluate plan effectiveness through performance analytics, field feedback, and program reviews, recommending enhancements as needed</b></li><li><b>Generate actionable insights through incentive performance analytics and reporting to inform leadership decisions and optimize field performance</b></li><li><b>Partner with field leadership to communicate incentive plans, performance expectations, and program updates to ensure clarity and engagement across the field organization</b></li><li><b>Oversee incentive compensation administration and operational delivery, including payout calculations, validation, reporting, field inquiries, and awards programs</b></li><li><b>Manage third party vendors and operational partners responsible for incentive compensation administration and reporting delivery</b></li><li><b>Support governance and review processes for incentive compensation programs, including preparation of materials and recommendations for senior leadership and compensation review committees</b></li><li><b>Ensure compliance with company policies and industry standards related to incentive compensation programs</b></li><li><b>Identify opportunities to enhance incentive design, analytics, reporting, and operational processes and implement continuous improvements</b></li></ul><p></p><h2 class="jobSectionHeader"><b>
What we expect of you</b></h2><p>
We are all different, yet we all use our unique contributions to serve patients. The professional we seek is a collaborative and strategic leader with these qualifications.</p><p><b>
Basic Qualifications:</b></p><p>
Doctorate degree and 3 years of Incentive Compensation experience</p><p>
OR</p><p>
Master&rsquo;s degree and 5 years of Incentive Compensation experience</p><p>
OR</p><p>
Bachelor&rsquo;s degree and 7 years of Incentive Compensation experience</p><p>
OR</p><p>
Associate&rsquo;s degree and 12 years of Incentive Compensation experience</p><p>
OR</p><p>
High school diploma / GED and 14 years of Incentive Compensation experience</p><p><b>
Preferred Qualifications:</b></p><ul><li><b>3 or more years of experience designing and managing incentive compensation programs</b></li><li><b>6 or more years of sales leadership, sales operations, or commercial operations experience within a large and complex organization</b></li><li><b>Experience supporting pharmaceutical or biotechnology sales organizations</b></li><li><b>Strong knowledge of incentive compensation design, performance measurement, quota setting, and payout methodologies</b></li><li><b>Experience developing incentive compensation models, scenario analysis, and financial impact assessments</b></li><li><b>Ability to translate commercial strategy and field dynamics into effective compensation design</b></li><li><b>Strong analytical and problem solving skills with the ability to leverage data and insights to drive program effectiveness</b></li><li><b>Executive presence with the ability to influence senior leaders and collaborate across cross functional teams</b></li><li><b>Experience managing vendors or external partners supporting incentive compensation operations</b></li><li><b>Strong organizational skills with the ability to manage multiple priorities and complex timelines</b></li><li><b>Excellent communication skills with the ability to present complex concepts clearly to diverse audiences</b></li><li><b>Demonstrated ability to build strong partnerships across commercial leadership and cross functional stakeholders</b></li></ul><h2 class="jobSectionHeader"><b>
What you can expect of us</b></h2><p>
As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we&rsquo;ll support your journey every step of the way.</p><p>
The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.</p><p>
In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include:</p><ul><li>
A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts</li><li>
A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan</li><li>
Stock-based long-term incentives</li><li>
Award-winning time-off plans</li><li>
Flexible work models where possible. Refer to the Work Location Type in the job posting to see if this applies.</li></ul><h2 class="jobSectionHeader"><b>
Apply now and make a lasting impact with the Amgen team.</b></h2><h2 class="jobSectionHeader"><b>
careers.amgen.com</b></h2><p>
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.</p><h2 class="jobSectionHeader"><b>
Application deadline</b></h2><p>
Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position.</p><h2 class="jobSectionHeader"><b>
Sponsorship</b></h2><p>
Sponsorship for this role is not guaranteed.</p><p>
As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.</p><p>
Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.</p><p>
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</p></div>

Associate Director, Incentive Compensation Design & Analytics, Rare Disease

#twiceasnice Recruiting

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  <strong>
   IT Support Technician (Degree + 1 Year Exp &amp; 25% Travel Req)
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   Location: Remote from Washington
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   Salary: $60,000 + Benefits
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   Benefits: Medical, Dental, Short/Long-Term Disability, 401K w/ 3% Safe Harbor, PTO, &amp; Paid Holidays
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   Job Type: Full-Time
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   Typical Hours: M-F, 8am-5pm PST
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   Start Date: ASAP
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   Sponsorship: Not available
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   Relocation Assistance: Not Available
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   Travel: 25% within Washington (~2-day trips per month + ~1 overnight; driving required)
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  <strong>
   IT Support Technician (Degree + 1 Year Exp &amp; 25% Travel Req) Description
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  Our MSP client in the managed IT services industry is seeking an IT Support Technician to support small business clients across Washington. This role provides 75% Tier 1 and 25% Tier 2 support, troubleshooting hardware, software, and Microsoft 365 issues both remotely and at client sites. The ideal candidate holds an Associate or Bachelor&rsquo;s degree in a computer science related field, has a strong foundation in Windows systems and hardware support, and communicates technical information clearly to non-technical users. This is an excellent opportunity to gain broad hands-on experience in a growth-oriented MSP environment.
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   IT Support Technician (Degree + 1 Year Exp &amp; 25% Travel Req) Responsibilities
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  &bull; Provide Tier 1 (75%) technical support for hardware, software, and access issues
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  &bull; Provide Tier 2 (25%) technical support by troubleshooting issues and escalating as appropriate
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  &bull; Resolve Microsoft 365 account issues including email, login, and access problems
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  &bull; Support Windows desktop and laptop systems including configuration and maintenance
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  &bull; Install and configure desktops, laptops, printers, and scanners for end users
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  &bull; Travel to client sites to complete installations, data transfers, and onsite issue resolution
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  &bull; Address basic connectivity issues with support from senior technicians as needed
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  &bull; Document and manage service tickets using the Autotask ticketing system
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  &bull; Perform basic hardware repairs and component troubleshooting for desktops and laptops
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  &bull; Support clients during outages and communicate issue status and resolution clearly
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  &bull; Deliver professional end-user support while maintaining high levels of customer satisfaction
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   IT Support Technician (Degree + 1 Year Exp &amp; 25% Travel Req) Qualifications
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  &bull; Associate or Bachelor&rsquo;s degree in a computer science related field is required
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  &bull; 1+ years of IT support experience is required
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  &bull; Strong understanding of Windows operating systems and Microsoft 365 is required
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  &bull; Knowledge of desktop and laptop hardware components with basic repair skills is required
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  &bull; Driver&rsquo;s license and reliable personal vehicle are required
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  &bull; Ability to travel 25% within the state of Washington is required
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IT Support Technician ($60K, Degree + 1 Year Exp & 25% Travel Req)

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