customer services officer (freight forwarding)

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customer services officer (freight forwarding) Jobs in Karachi

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HR viewpoint

HR Officer for our client Courier sector.Urgently Required HR OfficerSalary: Market competitiveLocation: KarachiEducation: BBA / MBAExperience: 6Months to 1 years experiencePay: Rs45,000.00 - Rs60,000.00 per monthWork Location: In person

HR Officer for our client Courier sector.

Trax courier & Logistics

Job Responsibilities:<ul><li>Load and unload courier shipments from vehicles.</li><li>Sort, scan, and arrange parcels as per route and destination.</li><li>Ensure safe handling of shipments to avoid damage.</li><li>Support the operations team during dispatch and receiving activities.</li></ul>Requirements:<ul><li>Minimum Matric / Middle pass.</li><li>Physically fit and able to lift heavy parcels.</li><li>Ability to work in shifts (including night shifts if required).</li><li>Responsible, punctual, and team-oriented.</li></ul>Job Type: Full-timePay: Rs26,000.00 - Rs27,000.00 per monthWork Location: In person

Loader

Knizaam (pvt) Ltd

Job Description &mdash; Logistics Officer (E-Commerce Marketplace)Position Title: Logistics OfficerDepartment: Operations / E-CommerceJob SummaryThe Logistics Officer will be responsible for managing end-to-end logistics operations related to e-commerce marketplace orders, including order dispatch, shipment tracking, returns, refunds coordination, and resolution of product delivery issues. The role ensures smooth order fulfillment, timely deliveries, and excellent customer experience.Key ResponsibilitiesOrder Logistics ManagementCoordinate daily order dispatches from warehouse to courier partners.Monitor shipment status and ensure timely delivery.Maintain accurate logistics records and tracking reports.Liaise with courier companies for smooth operations.Returns &amp; Refund HandlingManage returned orders and coordinate reverse logistics.Ensure proper documentation for refunds and replacements.Follow up with internal teams forJob Type: Full-timePay: Rs45,000.00 - Rs50,000.00 per monthWork Location: In person

Logistics Officer

Buraqstore(Women's Clothing Brand)

We are urgently hiring for a proactive and customer-focused Customer Support Assistant to join our team(Remote Job). The ideal candidate will be responsible for handling customer calls, confirming orders, tracking shipments, coordinating with courier partners, and performing accurate data entry. This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.Key Responsibilities<ul><li>Attend inbound and outbound customer calls in a professional and courteous manner</li><li>Confirm customer orders and ensure all details are accurate</li><li>Check shipment tracking status and provide timely updates to customers</li><li>Coordinate with courier partners to ensure on-time delivery</li><li>Resolve customer inquiries and complaints efficiently</li><li>Maintain accurate records of customer interactions and transactions</li><li>Perform data entry tasks with high accuracy and attention to detail</li><li>Follow up with customers to ensure satisfaction and issue resolution</li></ul>Required Skills &amp; Qualifications<ul><li>High school diploma or equivalent (Bachelor&rsquo;s degree preferred)</li><li>Strong verbal and written communication skills</li><li>Good problem-solving and coordination abilities</li><li>Basic computer proficiency (MS Office, email, CRM systems)</li><li>Ability to multitask and manage time effectively</li><li>Attention to detail and accuracy in data entry</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs31,000.00 per monthWork Location: Remote

Customer Support Assistant

ZUH Ventures

Job Description - Team Lead &ndash; Operations &amp; Sales (E-commerce)We are seeking an experienced Team Lead &ndash; Operations &amp; Sales with a strong background in E-commerce operations. The ideal candidate will be responsible for managing end-to-end order flow, logistics coordination, warehouse supervision, customer chat/call support oversight, and driving sales performance. This role requires strong leadership, operational control, and the ability to ensure smooth coordination between sales, support, and fulfillment teams.Key Responsibilities<ul><li>Oversee complete order lifecycle (Order placement &rarr; Confirmation &rarr; Dispatch &rarr; Delivery &rarr; RTO handling).</li><li>Ensure daily order processing targets are met.</li><li>Monitor cancellation and return rates and implement corrective strategies.</li><li>Coordinate with courier partners to ensure timely deliveries.</li><li>Supervise warehouse activities including packing, labeling, and dispatch.</li><li>Ensure inventory accuracy and stock reconciliation.</li><li>Monitor daily dispatch timelines and reduce delays.</li><li>Manage RTO (Return to Origin) processes efficiently.</li><li>Maintain warehouse discipline and operational SOPs.</li><li>Supervise the customer service team handling chats and calls.</li><li>Ensure timely response to customer queries and complaints.</li><li>Monitor order confirmation calls and the customer verification process.</li><li>Improve customer satisfaction ratings.</li><li>Train the team on objection handling and sales conversion techniques.</li><li>Monitor daily sales performance metrics.</li><li>Track conversion rates from chat and call support.</li><li>Identify sales gaps and implement performance improvement strategies.</li><li>Coordinate with the marketing team regarding order trends and campaign performance.</li><li>Manage and supervise operations and sales support team.</li><li>Conduct daily briefings and weekly performance reviews.</li><li>Maintain performance dashboards (Orders, Dispatch, Returns, Sales).</li><li>Prepare weekly reports for management.</li><li>Ensure SOP compliance across all operational areas</li><li>Perform any additional responsibilities assigned by management in line with business requirements.</li></ul>Requirements:<ul><li>Strong knowledge of logistics and courier management.</li><li>Hands-on experience in warehouse operations.</li><li>Experience managing customer chat and call support teams.</li><li>Understanding of Shopify, Daraz, Amazon, or other E-commerce platforms.</li><li>Strong leadership and problem-solving skills.</li><li>Ability to work under pressure and manage daily targets.</li><li>Excellent communication and reporting skills.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Business Administration, Supply Chain,</li></ul>or related field.Experience<ul><li>Minimum 3&ndash;5 years of experience in E-commerce operations.</li></ul>What We Offer<ul><li>Growth opportunities in a scaling e-commerce company</li><li>Professional and supportive workplace</li><li>Cross-functional exposure</li><li>Leave encashment</li></ul>Work Location: In person

Team Lead – Operations & Sales

Quick Mart

We are looking for a responsible and hardworking Online Shop Assistant to manage daily online store operations. The candidate will handle customer queries, process orders, and assist in packing and dispatching products.Responsibilities:<ul><li>Respond to customer messages on WhatsApp, Facebook, or Website</li><li>Confirm and process customer orders</li><li>Pack products carefully and prepare for delivery</li><li>Update product information and stock records</li><li>Coordinate with courier services for delivery</li><li>Maintain record of daily orders and sales</li></ul>Requirements:<ul><li>Basic computer knowledge</li><li>Ability to use WhatsApp and Facebook</li><li>Good communication skills</li><li>Responsible and honest person</li><li>Experience in online store (preferred)</li></ul>Job Type: Part-timePay: Rs25,000.00 - Rs30,000.00 per monthWork Location: In person

Order Booker (E Commerce)

Zone Travels and Tourism

ob Title: Office BoyWork Schedule: 10-hour shift, Monday to SaturdayKey Responsibilities:<ul><li>Maintain cleanliness of the office, including mopping floors, dusting furniture, and tidying workspaces.</li><li>Clean and sanitize washrooms regularly.</li><li>Serve tea, coffee, and refreshments to staff and visitors.</li><li>Assist with office errands, document delivery, and courier handling.</li><li>Ensure office supplies are organized and well-stocked.</li><li>Support minor administrative tasks such as filing, photocopying, and organizing documents.</li><li>Keep office equipment and common areas clean and functional.</li><li>Maintain a presentable appearance and professional behavior at all times.</li><li>Be punctual, responsible, and attentive to instructions.</li><li>Report any maintenance or safety issues promptly to the supervisor.</li></ul>Requirements:<ul><li>Honest, reliable, and hardworking.</li><li>Physically fit to perform cleaning and related tasks.</li><li>Good interpersonal skills and ability to work in a team.</li><li>Prior experience preferred but not mandatory.</li></ul>Pay: Rs25,000.00 - Rs30,000.00 per monthWork Location: In person

Office Boy

Explore 24+ Courier in Karachi this March. Find roles across top companies and apply now to boost your career.