chat support specialist (e-commerce) Jobs in Karachi

chat support specialist (e-commerce)

collection officer

customer success specialist Jobs in Karachi

customer success specialist

customer support

customer support executive Jobs in Karachi

customer support executive

customer service representative for courier service

Express Courier Link

Job Summary:The Customer Service Representative is responsible for providing exceptional service to customers by addressing inquiries, resolving complaints, and ensuring customer satisfaction. The role involves handling various communication channels, such as phone, email, chat, or in-person interactions, and maintaining a professional and helpful demeanor.Key Responsibilities:<ul><li>Customer Interaction:</li><li>Respond promptly and professionally to customer inquiries through various channels (phone, email, chat, or in-person).</li><li>Handle complaints, provide appropriate solutions, and follow up to ensure resolution.</li><li>Issue Resolution:</li><li>Identify customer needs and determine appropriate actions to resolve their issues.</li><li>Escalate complex issues to higher management or technical teams as needed.</li><li>Product/Service Knowledge:</li><li>Develop a thorough understanding of the company&rsquo;s products, services, and policies.</li><li>Provide accurate information to customers about product features, benefits, and usage.</li><li>Documentation and Reporting:</li><li>Maintain detailed records of customer interactions, feedback, and complaints.</li><li>Prepare reports summarizing recurring issues and customer concerns.</li><li>Customer Satisfaction:</li><li>Proactively engage with customers to ensure their satisfaction with the company&rsquo;s products or services.</li><li>Suggest improvements based on customer feedback to enhance service quality.</li><li>Team Collaboration:</li><li>Work closely with other departments, such as sales, technical support, and billing, to ensure seamless customer experiences.</li><li>Participate in team meetings and training sessions to stay updated on company policies and procedures.</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs60,000.00 per monthWork Location: In person

Sameer Sain

Online Orders &amp; Customer Support ExecutiveLocation: KarachiJob Description:We are looking for a responsible and organized person to manage our online orders and customer communications.Key Responsibilities:Process and manage daily online orders.Communicate with customers through WhatsApp, phone calls, and social media.Confirm orders and follow up with customers.Coordinate with the dispatch/courier team for timely deliveries.Handle customer inquiries, complaints, and returns professionally.Update order records and maintain accurate customer data.Track pending orders and ensure timely completion.Monitor stock availability and coordinate with the team when items are low.Prepare daily order and sales reports.Maintain a high level of customer satisfaction through excellent service.Requirements:Strong communication and customer service skills.Good English and Urdu communication.Basic computer skills (Excel, email, online systems).Ability to manage multiple orders and tasks efficiently.Experience in e-commerce, online sales, or customer support is preferred.How to Apply:Preferred Skills:Experience with Shopify, Daraz, or other e-commerce platforms.Knowledge of courier booking and shipment tracking.Ability to handle social media inboxes and customer chats.Pay: Rs40,000.00 - Rs70,000.00 per monthWork Location: In person

Online Orders & Customer Support Executive

Bioniks.org

Front Desk Officer (FDO)We are looking for a professional and organized Front Desk Officer to manage front desk operations and ensure a smooth visitor and patient experience.Key Responsibilities:<ul><li>Greet and assist visitors in a professional manner.</li><li>Coordinate with Sales and Care Center teams upon patient arrival.</li><li>Handle basic billing and maintain invoice records.</li><li>Provide accurate company information and support inquiries.</li><li>Manage incoming and outgoing parcels, courier coordination, and shipment follow-ups.</li><li>Resolve courier-related issues and report delays or damages.</li><li>Maintain reception office supplies and support administrative tasks.</li><li>Ensure effective time management and multitasking in daily operations.</li><li>To handle Filing.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree preferred.</li><li>1&ndash;2 years of relevant experience in front desk, administration, or customer service.</li><li>Strong communication, coordination, and organizational skills.</li><li>Proficiency in MS Office.</li></ul>Location: Tariq roadTiming: 9 am to 6 pmPay: Up to Rs40,000.00 per monthWork Location: In person

Front Desk Officer

Trax courier & Logistics

<ul><li>Manage and maintain strong relationships with key corporate accounts.</li><li>Act as the primary point of contact between clients and internal teams (operations, finance, customer support).</li><li>Ensure smooth day-to-day courier operations for key accounts.</li><li>Monitor service performance (SLA, delivery timelines, complaints, returns).</li><li>Resolve client issues and escalations in coordination with operations.</li><li>Prepare and share regular performance reports with clients (shipments, billing, KPIs).</li><li>Identify opportunities for business growth within existing accounts.</li><li>Negotiate rates, contracts, and service-level agreements with approval.</li><li>Ensure timely billing, collections, and reconciliation for assigned accounts.</li><li>Coordinate onboarding of new key clients and ensure proper account setup.</li><li>Track competitor activity and market trends.</li><li>Achieve assigned revenue and retention targets.</li></ul>Pay: Rs35,000.00 - Rs40,000.00 per monthWork Location: In person

Key Account Executive

Icon Plus

We are looking for a Receptionist to join our team at Icon Plus Industries (Pvt.) Ltd.Key Responsibilities<ul><li>Greet and welcome visitors in a professional and courteous manner.</li><li>Answer, screen, and forward incoming phone calls.</li><li>Maintain a tidy and organized reception area.</li><li>Handle incoming and outgoing mail, courier services, and deliveries.</li><li>Maintain visitor logs and issue visitor passes as required.</li><li>Assist in scheduling meetings, appointments, and conference room bookings.</li><li>Provide basic administrative support (filing, photocopying, scanning, data entry).</li><li>Coordinate with other departments for administrative needs.</li><li>Ensure compliance with office security and safety procedures.</li><li>Manage office supplies and keep stock records updated.</li></ul>Requirements<ul><li>Bachelor's or intermediate qualification .</li><li>Proven work experience as a receptionist, front desk representative, or similar role.</li><li>Strong communication and interpersonal skills.</li><li>Proficiency in MS Office (Word, Excel, Outlook).</li><li>Professional attitude with the ability to multitask.</li><li>Good organizational and time-management skills.</li></ul>Benefits: As per company policy.Job Type: Full-timePay: Rs18,000.00 - Rs20,000.00 per monthWork Location: In person

Receptionist (Female Only)

THESKINFIT

Job Description: We&rsquo;re looking for a detail-oriented and confident communicator to join our operations team. Your main responsibility will be to contact customers, confirm their orders and address details, and ensure every order is processed accurately. Over time, you&rsquo;ll also be trained to handle the mid-mile delivery phase including arranging couriers, tracking parcels, and coordinating with logistics partners to make sure deliveries go smoothly.Key Responsibilities:<ul><li>Call customers to confirm order details, delivery addresses, and contact information.</li><li>Ensure all order data is accurate before dispatch.</li><li>Maintain communication with customers for order updates or clarifications.</li><li>Assist in coordinating with courier companies and delivery partners.</li><li>Help arrange and schedule deliveries for smooth order flow.</li><li>Support the operations team in tracking parcels and resolving delivery issues.</li><li>Learn and manage mid-mile delivery processes as part of on-the-job training.</li></ul>Requirements:<ul><li>Good communication skills (verbal). English is not mandatory</li><li>Confident on calls and comfortable interacting with customers.</li><li>Strong attention to detail and basic data entry skills.</li><li>Good time management and organizational abilities.</li><li>No prior experience required &mdash; training will be provided.</li><li>Candidates familiar with customer service or logistics will be a plus.</li></ul>Monday To Saturday 10 am till 7 pmSend email at careers@theskinfit.comPay: Up to Rs38,000.00 per monthWork Location: In person

Calling Agent - Order Confirmation

SEO Agency

Job Summary:A Tracking &amp; ERP Software Operator is responsible for managing shipment tracking, inventory records, and operational data through ERP (Enterprise Resource Planning) systems and courier tracking platforms. The role involves monitoring incoming and outgoing shipments, updating inventory information, maintaining accurate database records, generating reports, coordinating with logistics teams, and ensuring the smooth flow of warehouse and supply chain operations. The operator uses ERP software to track stock levels, process transactions, verify data accuracy, and support efficient inventory management while ensuring timely delivery tracking and customer service support. Strong computer skills, attention to detail, and knowledge of logistics and inventory control procedures are essential for this position.Education: Intermediate / B.Com Experience: 2 to 3 years of Experience.JOB DESCRIPTION &amp; SPECIFICATION<ul><li>FedEx Tracking and ERP Inventory Management Operator</li><li>Logistics Tracking &amp; ERP Inventory Software Operator</li><li>FedEx Shipment Tracking and ERP Inventory Control Operator</li><li>ERP Inventory &amp; FedEx Operations Coordinator</li><li>Tracking and Inventory Management Software Operator</li></ul>Required Skill Set:Thorough understanding and working knowledge of followings:<ul><li>Graduate</li><li>Good communication skills (verbal &amp; written)</li><li>Min 2-year experience</li><li>IT Knowledge</li></ul>Shift :<ul><li>Morning 09:00 am to 07:00 pm</li></ul>Gender: Male Position: Full Time Preferred Location: KarachiJob Type: Full-time Salary: Rs. 35,000 - Rs. 45,000 per monthPay: Rs35,000.00 - Rs45,000.00 per hourWork Location: On the road

ERP Inventory & Courier Tracking Software Operator - Karachi

Explore 589+ Customer service representative for courier service in Karachi this July. Find roles across top companies and apply now to boost your career.