call center analyst - application support

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technical support specialist Jobs in Washington

technical support specialist

call center analyst - application support Jobs in Washington

case management specialist Jobs in Washington

case management specialist

contact center manager Jobs in Washington

contact center manager

customer appointment specialist

Renuity

<div>
 Call Center Representative
 
 - Up to $60,000!
 
 
 
 
 Closet America
 
 , a proud company of the Renuity family, where innovation and excellence drive everything we do. As part of a powerful network of seven of the most trusted home renovation companies in America, we are on a mission to revolutionize home improvement&mdash;making it faster, easier, and stress-free. Whether it&rsquo;s a new bath, custom closets, or exterior upgrades, we help homeowners create spaces they love, without the hassle. With expert teams across 36 states and growing, there&rsquo;s likely a Renuity home in your neighborhood. We value fresh perspectives and welcome candidates from all backgrounds to bring their unique experiences and ideas to our team. And we&rsquo;re just getting started!
 
 
 
 What we offer
 
 
 
 <ul>
 <li>
 Competitive salary with performance incentives
 </li>
 <li>
 Comprehensive benefits including medical, dental, and vision
 </li>
 <li>
 Consistent schedules and professional growth opportunities
 </li>
 <li>
 A respectful, forward-thinking work culture
 
 
 </li>
 </ul>
 
 About The Role
 
 
 
 In this position, you will:
 
 
 <ul>
 <li>
 Answer incoming calls and provide excellent customer service to warm generated leads - NO MORE COLD CALLS!
 </li>
 <li>
 Communicate with customers to ensure quality appointments are issued to sales representatives
 </li>
 <li>
 Collaborate with our sales teams to cultivate opportunities for customer growth
 </li>
 <li>
 Handle both inbound and outbound communication, expertly coordinating free in-home consultations
 </li>
 <li>
 Represent our offerings with enthusiasm and expertise, providing top-notch service to new and existing clients
 
 
 </li>
 </ul>
 
 Key Qualifications
 
 
 
 <ul>
 <li>
 Prior experience in a call center role
 </li>
 <li>
 Remodeling or service knowledge
 </li>
 <li>
 Positivity, Flexibility, Determination and a persuasive personality
 </li>
 <li>
 High energy and willingness to learn
 </li>
 <li>
 Excellent computer and phone skills with attention to detail
 </li>
 <li>
 Weekend availability required
 
 
 </li>
 </ul>
 
 About Closet America-
 
 Custom Closet Designers, Installers &amp; Organizers | Closet America
 
 
 At Closet America, a Renuity company, we&rsquo;re making home improvement faster, easier, and stress-free. Since 2009, we&rsquo;ve reimagined home organization in the DC area, delivering custom-designed, hand-crafted solutions with unmatched precision. Now, as part of Renuity, we&rsquo;re combining our local expertise with the strength of a national brand to build the future of home improvement. Recognized by industry leaders such as Angie&rsquo;s List, Qualified Remodeler, and Houzz, we take pride in our meticulous craftsmanship and customer satisfaction. As part of our team and the broader Renuity organization, you&rsquo;ll have the opportunity to make an impact, grow your career, and help people create homes they love.
 
 
 
 Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact Humanresources@renuityhome.com.
 
 
 
 
 If you have a question regarding your application, please contact TA@renuityhome.com
 
 
 
 
 To access Renuity's Privacy Policy, please click here:
 
 
 Privacy Policy
 
 
 
</div>

Customer Appointment Specialist

DC PUBLIC LIBRARY

<div><div><div><div>PERIODIC SCREENINGS WILL BE CONDUCTED UNTIL THE VACANCY IS CLOSED
JOB SUMMARY
This position is within Public Services of the District of Columbia Public Library (DCPL) and serves as an Education Services Specialist in the Adult Learning Department (ALD). DCPL System serves the entire Washington metropolitan area. The Library System comprises the Central Library, 25 neighborhood branch libraries, and employs approximately 600 employees. The DCPL is making a number of service improvements and embarking on a major transformation into a 21st century library system. The new state-of-the-art system will have innovative programs, advanced technology, expanded literacy services, modern and welcoming facilities, and robust collections, as well as serve as a national model for libraries around the nation.
The Adult Learning Department has two divisions: Adult Literacy and Digital Training. The Adult Literacy Division offers services such as book discussions, English Conversation Circles for non-native speakers of English, outreach, the GED Ready Practice Test, and individualized tutoring for eligible customers. The Digital Training Division offers over 20 different computer classes ranging from beginner to advanced levels in Microsoft and Google applications. Credentialing services include the NorthStar Digital Literacy Assessment and earning certification as a Microsoft Office Specialist.
The Education Services Specialist is responsible for planning and delivering quality instruction to adult education learners who are pursuing a high school diploma and/or basic academic skills in writing, reading comprehension, mathematics, science, and social studies. This position helps fulfill the mission of the department by providing instruction for the tutoring services. 
A MESSAGE FROM THE CHIEF OF PUBLIC SERVICES
Chief T. Alston | Public Service Announcement 
MAJOR DUTIES AND RESPONSIBILITIES<ul><li>
Responsible for instruction by performing a variety of functions requiring professional knowledge in the field of adult basic education.</li><li>
Administers assessments to determine skill level and tutoring eligibility of customers. Provides advising support to customers, including assessment score interpretation, referral to local literacy services and guidance in next steps.</li><li>
Designs coherent instruction based upon knowledge of subject matter, current instructional practices, Adult Education standards, student needs, and curriculum goals.</li><li>
Evaluates student progress; provides specific evaluative feedback; maintains accurate and complete records, including attendance records.</li><li>
Delivery of instruction in the subjects of Mathematics, Social Studies, Science, English and Reading for GED requirements; assign and monitor GED Ready Practice tests for learners.</li><li>
Provide CASAS test preparation lessons and activities that increase the likelihood of assessment outcome.</li><li>
Keep students(s) informed about their progress throughout their tutoring session.</li><li>
Create a positive learning environment that promotes high expectations and provides opportunities for all students to experience success.</li><li>
Performs other related duties as assigned.</li></ul> 
MINIMUM QUALIFICATION REQUIREMENTS<ul><li>
Must possess a Master&rsquo;s in Education or related field</li><li>
Five (5) years or more of progressive experience in teaching GED or CASAS.</li><li>
Knowledge of teaching techniques, theories, and subject matter; and ability to instruct groups from diverse backgrounds.</li><li>
Demonstrate knowledge and competence of adult educational theory and andragogy, standardized assessments used in adult education, such as the GED preparation, CASAS, TABE, and other similar tests.</li><li>
Ability to use technology proficiently for instruction and student reporting purposes.</li><li>
Ability to demonstrate creativity and originality in designing and implementing programs for adult learners and ABE practitioners.</li><li>
Ability to effectively organize work, determine priorities, and complete assigned duties.</li><li>
Ability to communicate effectively with others, orally and in writing.</li><li>
Ability to oversee and guide volunteers and other Adult Learning staff, when necessary.</li><li>
Demonstrates instructional skills that include the ability to explain difficult concepts and the ability to engage students of different abilities and backgrounds in learning course objectives.</li><li>
Demonstrated ability to engage diverse young adult learners, including those with disabilities and English Language Learners.</li><li>
Strong cultural competency skills, including excellent ability to communicate with diverse adult learners, teachers, library personnel, and customers from diverse educational, economic, and ethnic backgrounds.</li><li>
Possesses at least 1 year of specialized experience at the next lower grade level (CS 9) | Applicable to District Government applicants only.</li></ul>
 Preferred<ul><li>
Master&rsquo;s degree in Adult Basic Education and/or Adult Education</li></ul> 
LICENSES AND CERTIFICATIONS
Comprehensive Adult Student Assessment Systems (CASAS) or must be able to obtain the certification within a year of the appointment date. 
WORKING CONDITIONS/ENVIRONMENT
The work is performed in an office setting. May be required to travel between the DC Public Library&rsquo;s 26 branch location. 
DISTRICT REFERENCE CHECK
All applicants who are current or former District of Columbia Government employees will be subject to a background examination prior to the issuance of a conditional offer of employment. This review will include coordination with District agencies where the applicant is currently or was previously employed. The purpose of this examination is to verify the applicant&rsquo;s employment standing and determine eligibility for rehire, reassignment, or promotion within the District government. Applicants found not to be in good standing may be deemed ineligible for further consideration.
By applying to this vacancy announcement, you hereby authorize the District of Columbia Public Library to conduct a background examination and reference check, including coordination with any District agencies where you are currently or was previously employed, to verify your employment standing and assess your eligibility for continued employment consideration. 
GENERAL SUITABILITY SCREENING
This position is subject to general suitability screening; verification of employment history, reference checks and degree/license, as applicable. The appointee to the position may be offered employment contingent upon receipt of a satisfactory general suitability screening. 
ENHANCED SUITABILITY SCREENING
The position for which the individual is applying has been identified and designated as requiring enhanced suitability screening; If tentatively selected for the position, a criminal background check, traffic record check, consumer credit check, and mandatory drug and alcohol test will be conducted (as appropriate); and the appointee to the position may be offered employment contingent upon receipt of a satisfactory enhanced suitability screening. 
OTHER SIGNIFICANT FACTORS
Type of Appointment: Career Service Regular Appointment
Tour of Duty/Schedule: Rotating shifts, but not limited to working evenings, weekends, and coverage during busy periods
Location: Primarily Martin Luther King Jr. Memorial Library with the flexibility to travel to all 26 branch locations as needed
Department: Public Services
Collective Bargaining Unit: This position is covered under a collective bargaining agreement
Promotion Potential: None
Appointed Salary: The selected incumbent will be appointed at the appropriate salary rate of CS 11
Budgeted Salary: The anticipated proposed budgeted salary range for this position is annually and will range from $74,893 to $84,517. Salary will be commensurate with experience. 
IMPORTANT NOTE: We appreciate every applicant&rsquo;s interest. However, only those who meet the qualifications and are considered by the hiring committee or interview panel will be contacted for the next steps in the recruitment process. 
RESIDENCY REQUIREMENT
A person applying for a position in the Career Service, Educational Service, Management Supervisory Service, an attorney position in the Legal Service (series 905) other than the Senior Executive Attorney Service (SEAS), or an attorney position in the Excepted Service (series 950) who is a bona fide District resident AT THE TIME OF APPLICATION for the position, may be awarded a 10-point residency preference over non-District applicants, unless the person declines the preference points. If selected, the person shall be required to present no less than 8 proofs of bona fide District residency and maintain such residency for 7 consecutive years from the effective date of the appointment. Failure to maintain bona fide District residency for the 7-year period will result in forfeiture of employment. 
EMPLOYMENT BENEFITS
Selectee will be eligible for health and life insurance, annual (vacation) and sick leave and will be covered under the District of Columbia government's retirement plan. However, if selectee was previously employed in the District of Columbia government under an appointment for which he/she was eligible for Civil Service Retirement (CSR), contributions to CSR will resume upon re-employment. 
EQUAL EMPLOYMENT OPPORTUNITY
The District of Columbia Government is an Equal Opportunity Employer: all qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, matriculation, political affiliation, genetic information, or disability. Sexual harassment is a form of sex discrimination, which is also prohibited. In addition, harassment based on any of the above-protected categories is prohibited.</div></div></div></div>

Education Services Specialist

State of Washington

<div><div><div><h2 class="jobSectionHeader">Description</h2></div> 
<div><div> 
The Firearms Background Division is recruiting for 5 positions for the Research In - State Team
Interviews are anticipated to begin the week of April 27th
After the initial probation period and at the discretion of the supervisor employees may be eligible for a hybrid work schedule. 
</div><div>
About the Position:</div>
The Program Specialist 2 reports directly to the Unit Supervisor, supporting the Division by making independent eligibility determinations on individuals attempting to transfer a firearm, retrieve a firearm from law enforcement evidence, appealing their denial of a firearm background check, entering court orders prohibiting firearm possession, processing restoration of firearm rights petitions, and using the statewide Secure Automated Firearms E-Check (SAFE) system, a fully integrated multiple data source system used by Washington State Federal Firearms Licensees (FFLs) to submit background check requests.
Position is self-directed. The position interacts with FBD Commander, Assistant Division Commander, other Division personnel, Investigative Services Bureau commander and administrative staff, and other internal and external stakeholders to accomplish work. 
About the Division:
The Firearms Background Division (FBD) is comprised of three sections: Research: In-State (RIS), Research: Out-of-State (ROS), and Quality Assurance and Training Unit (QATU). This position is assigned to Research: In-State (RIS).
FBD provides firearm eligibility background check services to Federal Firearms Licensees (FFLs), WSP and non-WSP evidence officers releasing a firearm from evidence or safekeeping, and Prosecuting Attorneys Offices for Restoration of Firearm Rights petitions, as well as entering qualifying court orders prohibiting firearm possession into the National Instant Criminal Background Check System (NICS) Indices.
The Secure Automated Firearms E-Check (SAFE) system is used to process the submissions from FFLs, evidence officers, and prosecutors, providing an efficient and robust platform for FBD Employees to use to make their eligibility determinations.
The Research: In-State (RIS) teams are responsible for researching data sources for in-state background checks, incoming requests from firearm dealers, evidence officers, and prosecutors and provide direct customer interaction with those users.
FBD team members use extensive and authoritative knowledge of state and federal laws (RCW 9.41, 18 USC 922, and 28 CFR Part 25), policies, rules, and procedures to perform complex determinations of firearm possession eligibility in order to render a final decision on an individual&rsquo;s constitutional right to possess a firearm. Members share responsibility of making entries into the NICS Indices for court orders, or when non-fingerprinted prohibiting events are discovered during the course of a background check.<div></div><div> 
About the Agency:
The Washington State Patrol is committed to being an Equal Opportunity Employer and strives to foster an environment in which everyone is encouraged to be their authentic selves, communicate openly, and act with courage. The WSP is dedicated to promoting fair and equitable hiring, training, and promotional practices through innovative recruitment and retention strategies.</div></div>
<div><h2 class="jobSectionHeader">Duties</h2></div>
<div>Our new teammate will be able to:<ul><li>
Conduct firearm eligibility background checks submitted by federal firearm licensees (FFLs) for an individual to possess a firearm.</li><li>
Process responses containing a stolen firearm or active protection order or other hits.</li><li>
Notifies leads and supervisors regarding information found during eligibility determinations that may lead to the revocation of a Concealed Pistol License (CPL).</li><li>
Provides documentation from eligibility determinations via secure means to Law Enforcement Agency (LEAs) upon request.</li><li>
Provides technical assistance to FFLs.</li><li>
Consult with the FBI NICS Legal Analysis Team (LAT) for clarification on statutory equivalency.</li><li>
Process Prosecuting Attorney Record Checks (PARC) for Restoration of Rights.</li><li>
Process appeals submitted by persons denied a firearm transfer.</li><li>
Record Entry.</li><li>
Customer Service.</li></ul></div> 

<div><h2 class="jobSectionHeader">Qualifications</h2></div>
<div>Required Qualifications:<ul><li>
High school graduation or GED</li><li>
Ability to professionally deal with angry or belligerent people on the telephone or via email.</li></ul>
Conditions of Employment: 
<ul><li>
Successful completion of a pre-employment polygraph examination and background investigation.</li><li>
Must become ACCESS Level 2 certified within six months of appointment, if not already certified.</li><li>
Successful completion of Firearm Background Examiner certification program within twelve months of appointment.</li></ul> 

Why work for the Washington State Patrol? 
<ul><li>
A healthy life/work balance by offering flexible schedules and telework options for most positions.</li><li>
Infants at Work Program based on the long-term health values of infant-parent bonding and breastfeeding newborns.</li><li>
Continuous growth and development opportunities.</li><li>
Opportunities to serve your community and make an impact through meaningful work.</li><li>
Employment opportunities that recognize military veterans and/or military spouse per Governor Executive Order 19-01.</li><li>
Qualification for the Public Loan Forgiveness Program.</li></ul></div>
<div><h2 class="jobSectionHeader">Supplemental Information</h2></div> 
<div> 
<div>This recruitment may be used to fill multiple vacancies.</div> 
<div></div>
The Washington State Patrol does not provide immigration sponsorship; therefore, applicants must possess work authorization that does not require employer sponsorship. 
<div>
Applicants claiming veterans preference must attach a copy of their DD214 (SSN must be blacked out). If you do not provide the required documentation, the veterans preference will not be awarded. Please click here to determine your eligibility. 
 
Questions? 
Please contact Monica Simpson at monica.simpson@wsp.wa.gov 
 
Check us out on: WSP&rsquo;s Website | Facebook | Twitter | Instagram | YouTube | LinkedIn</div></div></div></div>

Program Specialist 2 - Firearms Background Division - Olympia

Atlantic Union Bank

<div>The position is an all-encompassing role which requires the teammate to deliver best in class customer experience, sales/service solutions, as well as handle teller transactions. The Universal Banker creates a positive customer relationship by effectively communicating a clear understanding of the benefits of Atlantic Union Bank&rsquo;s products and services.

Position Accountabilities
<ul>
<li>Create customer loyalty through needs based conversations in order to deliver a differentiated customer experience</li>
<li>Develop and maintain knowledge of bank products, services, including other lines of business</li>
</ul><ul><li>Proficiency in digital channel technology and ability to educate customers (e.g., Zoom, Appointment Scheduler Tool, Docu Sign, GRO, Online Banking, Mobile Banking, ATM Banking)</li>
<li>Drive proactive sales conversations through internal and external interactions including outbound calling, service to sales, teller interactions and appointment setting</li>
<li>Acquire new customers through prospecting efforts while maintaining and deepening existing customer relationships</li>
</ul><ul><li>Strong individual sales/referral skills to identify and close sales opportunities to contribute to personal and branch sales goals</li>
<li>Promote the branch&rsquo;s overall growth through the development and retention of new and existing customers</li>
<li>Partner with other lines of business in order to identify/refer customer needs (e.g., Mortgage, Investments, Business Banking, Commercial Banking, Merchant Services, Treasury Management)</li>
<li>Uncover and provide solutions for lending needs</li>
<li>Serve as a contact for customer problem resolution regarding deposit, credit, and other products and services</li>
<li>Review individual performance via scorecard and other resources and make necessary adjustments to meet sales performance goals</li>
<li>Perform teller functions and cash transactions</li>
<li>Balance cash each day</li>
<li>Adhere to all applicable laws and regulations governing bank operations, including compliance with Atlantic Union Bankshares&rsquo; BSA/AML Policy and Procedures.</li>
<li>Manage risk through adherence to all policies and procedures, demonstrating sound judgement within established limits</li>
<li>Perform complex branch operational duties as assigned</li>
<li>Ensure that all required training is successfully completed</li>
<li>Other duties as assigned</li>
</ul>
Organizational Relationship

This position reports to the assigned leader of the branch.

Position Qualifications

Education &amp; Experience
<ul>
<li>Possess or be able to obtain an NMLS registration</li>
<li>High school diploma or equivalent required, associate&rsquo;s degree preferred</li>
<li>Minimum of 1 year experience in banking or financial services preferred</li>
<li>Minimum of 1 year developing customer relationships, achieving sales/production goals, and building referral sources preferred</li>
<li>Previous cash handling experience preferred</li>
<li>Teller experience strongly preferred</li>
<li>Customer service experience required</li>
<li>Lending experience preferred</li>
</ul>
Knowledge &amp; Skills
<ul><li>Excellent customer service skills</li>
<li>Excellent oral and written communication skills</li>
<li>Ability to exercise sound business judgment</li>
<li>Proficient computer skills</li>
<li>Ability to handle multiple tasks with attention to details</li>
<li>Flexible, able to adapt to change</li>
</ul><ul><li>Shifts may vary for each position offering, depending on business need</li>
</ul><ul><li>Able to stand for extended periods of time and lift objects up to 30 pounds</li>
</ul>
Salary offered will be based on several factors including but not limited to education, work experience, certifications, etc. This position is also eligible to participate in either an applicable incentive compensation plan for the position or a discretionary profit sharing bonus program. General information on our comprehensive benefits package can be found by visiting https://www.atlanticunionbank.com/about/careers/benefits.

We are proud to be an Equal Employment Opportunity employer. We maintain a drug-free workplace.</div>

Universal Banker (Connecticut Ave. Branch)

US Department of Veterans Affairs

Biomedical Equipment Support Specialist

Library Of Congress

Congressional Research Review Specialist (Social Science Analyst)

DC Department of Human Resources

<div>
 
 THIS POSITION IS OPEN UNTIL FILLED WITH PERIODIC SCREENIGS BEING CONDUCTED
 
 
 
 
 Job Summary
 
 
 
 This position is within Public Services of the District of Columbia Public Library system and serves as a Library Associate (aka &ldquo;LA&rdquo;). The position is responsible for paraprofessional functions that support the efficient operation and best use of the libraries by customers of all ages.
 
 
 The District of Columbia Public Library is seeking motivated, customer service-oriented individuals who are passionate about serving a diverse public, including ethnic, cultural and gender diversity including customers who may be experiencing social and economic challenges. You will find the Library Associate position very rewarding if you love serving others through enriching and informative programs and services. Must embrace a spirit of teamwork that yields excellent customer experience for all District of Columbia residents and visitors.
 
 
 
 A MESSAGE FROM THE CHIEF OF PUBLIC SERVICES
 
 
 
 
 Chief T. Alston | Public Service Announcement
 
 
 
 
 Major Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Provides direct customer service to library customers and assistance in using the library and its resources.
 </li>
 <li>
 Assists library customers with routine technology use, such as printing, scanning, copying, emailing, formatting, downloading, and other basic computer tasks. Monitors status of systems and troubleshoots as needed.
 </li>
 <li>
 Assists librarians in preparation, promotion, delivery, and evaluation of programs and outreach as needed.
 </li>
 <li>
 Provides assistance to librarians in preparation, promotion, delivery, and evaluation of programs and outreach as needed.
 </li>
 <li>
 Assists in collection movement and maintenance by shelving, shelf reading, and merchandising, pulling from lists, processing incoming and outgoing materials, and checking materials in and out, as needed. Maintains familiarity with DCPL&rsquo;s physical and electronic collections and resources.
 </li>
 <li>
 Assists in maintaining a welcoming and comfortable library environment.
 </li>
 <li>
 Performs routine clerical/administrative functions.
 
 
 </li>
 </ul>
 
 Minimum Qualification And Requirements
 
 
 
 <ul>
 <li>
 Possess a Bachelor&rsquo;s Degree from an accredited college or university
 </li>
 <li>
 A minimum of 1 year of customer service experience.
 </li>
 <li>
 Experience using computers and other related technology, such as smart phones, tables, cloud-based software, mobile apps, etc., in the workplace.
 </li>
 <li>
 Ability to exercise independent judgment and tact in the application of policies, procedures, rules, or regulations in difficult or sensitive situations.
 </li>
 <li>
 Ability to communicate effectively in person and in writing.
 </li>
 <li>
 Ability to establish and maintain effective working relationships
 </li>
 <li>
 Possess at least 1 year of specialized experience at the next lower grade level of a CS 7 OR 2 years of specialized experience at a CS 6 (non-probationary). | Applicable to District employees&rsquo; candidates
 
 
 </li>
 </ul>
 
 Preferred
 
 
 
 <ul>
 <li>
 Experience working in urban public libraries
 
 
 </li>
 </ul>
 
 LICENSURES AND CERTIFICATIONS
 
 
 
 N/A
 
 
 
 WORKING CONDITIONS/ENVIRONMENT
 
 
 
 Work involves everyday risks or discomforts typically associated with libraries, offices, and meeting and training rooms, which are adequately heated, lighted, and ventilated.
 
 
 
 DISTRICT REFERENCE CHECK
 
 
 
 All applicants who are current or former District of Columbia Government employees will be subject to a background examination prior to the issuance of a conditional offer of employment. This review will include coordination with District agencies where the applicant is currently or was previously employed. The purpose of this examination is to verify the applicant&rsquo;s employment standing and determine eligibility for rehire, reassignment, or promotion within the district government. Applicants found not to be in good standing may be deemed ineligible for further consideration.
 
 
 By applying to this vacancy announcement, you hereby authorize the District of Columbia Public Library to conduct a background examination and reference check, including coordination with any District agencies where you are currently or was previously employed, to verify your employment standing and assess your eligibility for continued employment consideration.
 
 
 
 GENERAL SUITABILITY SCREENING
 
 
 
 This position is subject to general suitability screening; verification of employment history, reference checks and degree/license, as applicable. The appointee to the position may be offered employment contingent upon receipt of a satisfactory general suitability screening.
 
 
 
 ENHANCED SUITABILITY SCREENING
 
 
 
 The position for which the individual is applying has been identified and designated as requiring enhanced suitability screening; If tentatively selected for the position, a criminal background check, traffic record check, consumer credit check, and mandatory drug and alcohol test will be conducted (as appropriate); and the appointee to the position may be offered employment contingent upon receipt of a satisfactory enhanced suitability screening.
 
 
 
 Other Significant Factors
 
 
 
 
 Type of Appointment:
 
 Career Service Regular Appointment
 
 
 
 Tour of Duty/Schedule:
 
 This work will require availability outside of standard business hours and on weekends.
 
 
 
 Reporting Location(s):
 
 Appointments will be assigned at one of our 26 branches across the DCPL system.
 
 
 
 Division/Department:
 
 Public Services
 
 
 
 Collective Bargaining Unit:
 
 This position is in the collective bargaining unit.
 
 
 
 Promotion Potential
 
 : None
 
 
 
 Appointed Salary
 
 - The selected incumbent will be appointed at the appropriate salary rate of a CS 8.
 
 
 
 Budgeted Salary
 
 - This position is budgeted for a minimum salary of $56,503 to a maximum salary of $63,711.
 
 
 
 IMPORTANT NOTE:
 
 We appreciate every applicant&rsquo;s interest. However, only those who meet the qualifications and are considered by the hiring committee or interview panel will be contacted for the next steps in the recruitment process. Meeting the qualifications and/or passing the screening does not warrant an interview automatically.
 
 
 
 RESID
 
 
 I
 
 
 ENCY REQUIREMENT
 
 
 
 A person applying for a position in the Career Service, Educational Service, Management Supervisory Service, an attorney position in the Legal Service (series 905) other than the Senior Executive Attorney Service (SEAS), or an attorney position in the Excepted Service (series 950) who is a bona fide District resident AT THE TIME OF APPLICATION for the position, may be awarded a 10-point residency preference over non-District applicants, unless the person declines the preference points. If selected, the person shall be required to present no less than 8 proofs of bona fide District residency and maintain such residency for 7 consecutive years from the effective date of the appointment. Failure to maintain bona fide District residency for the 7-year period will result in forfeiture of employment.
 
 
 
 Employment Benefits
 
 
 
 Selectee will be eligible for health and life insurance, annual (vacation) and sick leave, and will be covered under the District of Columbia government's retirement plan. However, if the selectee was previously employed in the District of Columbia government under an appointment for which he/she was eligible for Civil Service Retirement (CSR), contributions to CSR will resume upon re-employment.
 
 
 
 EQUAL EMPLOYMENT OPPORTUNITY
 
 
 
 The District of Columbia Government is an Equal Opportunity Employer: all qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, matriculation, political affiliation, genetic information, or disability. Sexual harassment is a form of sex discrimination, which is also prohibited. In addition, harassment based on any of the above-protected categories is prohibited.
</div>

LIBRARY ASSOCIATE

Explore 392+ Customer appointment specialist in Washington this April. Find roles across top companies and apply now to boost your career.