customer support executive Jobs in Islamabad

customer support executive

associate, client support Jobs in Islamabad

associate, client support

client service executive Jobs in Islamabad

client service executive

client support executive Jobs in Islamabad

client support executive

csr - customer service representative Jobs in Islamabad

csr - customer service representative

customer care associate

Tweety Four 7

Customer Care ManagerSalary: PKR 100,000 &ndash; 150,000 Gender Preference: Open Experience: Minimum 5 years (2+ years in a managerial role preferred) Office Location: Steel Fabrication Market, Office # 64 Street 3, Industrial State I 10/3 I-10, Islamabad, 44000 Office Timing: 9AM to 6M Monday To SaturdayKey Responsibilities&middot; Lead and supervise the Customer Care team.&middot; Ensure timely resolution of customer complaints and inquiries.&middot; Handle customer escalations professionally.&middot; Coordinate with Sales, Technical Support, and Operations.&middot; Monitor team KPIs and customer satisfaction.&middot; Prepare weekly and monthly service reports.&middot; Develop and improve customer service processes.Requirements&middot; Bachelor's degree in Business Administration or a related field.&middot; MBA will be an added advantage.&middot; Strong leadership and communication skills.&middot; Experience with CRM software is preferred.&middot; Excellent problem-solving and organizational skills.What We Offer&middot; Competitive salary package.&middot; Performance-based growth opportunities.&middot; Professional and collaborative work environment.Career development opportunities.Pay: Rs100,000.00 - Rs150,000.00 per monthWork Location: In person

Customer Care Manager

Contour Software

<div>About Contour 
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years. 
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers. 
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!<div><div>
About Contour</div><div>
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers,</div><div>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div>
The Division:</div><div>
Jonas Club Software helps clubs thrive by focusing on the creation of exceptional experiences. These experiences are delivered through industry leading services, integrated applications, innovative technology, and long-term partnerships with the clubs.</div><div> 
 
Division Link: Jonas Synergy (https://jonassoftware.com/vertical-market-club-management)</div><div>
The Position:</div><div>
We are seeking an enthusiastic, career-oriented Technical Support Specialist (L2) with a passion for providing excellent service. The ideal candidate will have exceptional communication skills, a strong technical background, and a customer-first mindset. This role involves troubleshooting and resolving technical issues for clients using our Club Software products, as well as supporting a variety of other offerings. You will collaborate across teams and departments to ensure seamless service delivery and client satisfaction. The position will be based at our Karachi office, and you will work closely with clients and internal teams to provide superior service in a fast-paced, service-driven environment.</div><div>
Key Responsibilities:</div><div><ul><li>
Customer Support &amp; Issue Resolution: Assist clients with technical issues and inquiries via email, phone, ticketing systems, and live chat. Troubleshoot software-related problems and offer timely resolutions, ensuring a professional user experience.</li></ul></div><div><ul><li>
Technical Troubleshooting &amp; Escalation: Act as a Tier 2 support level for complex technical issues such as network/server problems, database inquiries, and operating system issues. Escalate unresolved issues to the appropriate development teams.</li></ul></div><div><ul><li>
Product Knowledge &amp; Guidance: Provide product knowledge and training to clients, suggest software upgrades, and help clients maximize the value of our software products. Ensure clients understand how to use software effectively and provide guidance for best practices.</li></ul></div><div><ul><li>
Cross-Team Collaboration: Collaborate with Development, QA, and other departments like operations, membership, and event management to resolve technical and service-related issues. Work to ensure all teams are aligned on service delivery and client needs.</li></ul></div><div><ul><li>
Documentation &amp; Tracking: Document and track client issues through ticketing systems to ensure timely resolution. Update status and next steps to customers regarding open cases.</li></ul></div><div><ul><li>
Service-Related Support: Support clients with service inquiries, membership upgrades, event bookings, and other client needs to ensure smooth service delivery and customer satisfaction.</li></ul></div><div><ul><li>
Database Management &amp; Technical Support: Utilize SQL knowledge to query databases and troubleshoot technical issues. Support the installation of server/client applications and assist with software updates and troubleshooting network/server issues.</li></ul></div><div><ul><li>
Event &amp; Service Support: Provide hands-on support for club events and manage member access to exclusive offerings, ensuring top-notch service to members.</li></ul></div><div><ul><li>
Monitor &amp; Improve Satisfaction: Proactively monitor and track client feedback and service-related issues to identify areas of improvement and take action to enhance user experience.</li></ul></div><div><ul><li>
Time Management &amp; Prioritization: Prioritize and manage multiple requests effectively, ensuring adherence to Service Level Agreements (SLAs) and timely issue resolution.</li></ul></div></div><div><div><ul><li>
Ownership &amp; Accountability: Take ownership of client issues from initiation through resolution, ensuring thorough follow-ups and timely completion.</li></ul></div><div>
Skills &amp; Qualifications:</div><div><ul><li>
Communication Skills: Exceptional verbal and written communication in English. Ability to explain technical concepts to both technical and non-technical clients in a clear and professional manner.</li></ul></div><div><ul><li>
Technical Proficiency: Strong working knowledge of Microsoft Office and website applications. Experience with SQL (MS SQL or MySQL), Windows Server environments, server/client application installations.</li></ul></div><div><ul><li>
Customer Service Experience: Minimum of 5+ years in a customer service or helpdesk environment, with a passion for problem-solving and client satisfaction.</li></ul></div><div><ul><li>
Database &amp; Software Knowledge: Experience with database management, MS SQL Server, and scripting tools/languages (e.g., C#). Knowledge of Microsoft Azure and Virtual Server environments is a plus.</li></ul></div><div><ul><li>
Organizational Skills: Excellent multitasking and organizational skills with attention to detail and the ability to track and resolve multiple issues efficiently.</li></ul></div><div><ul><li>
Adaptability &amp; Resilience: Ability to work in a fast-paced environment, adapt to new tools, and maintain a positive attitude even under pressure.</li></ul></div><div><ul><li>
Team-Oriented &amp; Independent: Ability to work effectively both as part of a team and independently, taking ownership of issues and ensuring thorough resolution.</li></ul></div><div><ul><li>
Educational Requirements: Minimum Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.</li></ul></div><div><ul><li>
Experience: 3+ years in a similar role (Tier 2 technical support, application support, or customer service), with experience working in a technical support or service environment preferred.</li></ul></div><div><ul><li>
Service Minded: A passion for customer service, delivering support as you would expect to receive it, with a focus on quality, professionalism, and customer satisfaction.</li></ul></div><div>
Preferred Skills:</div><div><ul><li>
Basic Accounting Knowledge: Familiarity with basic accounting principles is a plus.</li></ul></div><div><ul><li>
Experience with Ticketing Systems: Knowledge of ticketing and internal systems for tracking and resolving issues is preferred.</li></ul></div><div><ul><li>
Willingness to Learn: Enthusiastic about learning new tools and processes, especially in the context of club management systems and event coordination.</li></ul></div><div>
What You&rsquo;ll Bring:</div><div><ul><li>
A strong passion for customer service and technical problem-solving.</li></ul></div><div><ul><li>
Excellent communication skills to explain complex technical issues clearly.</li></ul></div><div><ul><li>
The ability to work in a collaborative, fast-paced, and service-driven environment.</li></ul></div></div><div><div><ul><li>
Strong organizational and time management skills to handle multiple requests effectively.</li></ul></div><div><ul><li>
A professional demeanor with the ability to maintain confidentiality and handle sensitive information.</li></ul></div><div>
Workshift (Job Timings):</div><div><ul><li>
Shift Hours:</li></ul></div><div><ul><li>
Training (Probation Period): 9 AM to 5 PM Eastern Standard Time (6 PM to 3 AM Pakistan Standard Time)</li></ul></div><div><ul><li>
Post Probation Period: 6 AM to 3 PM Eastern Standard Time (3 PM to 12 AM Pakistan Standard Time)</li></ul></div><div><ul><li>
Weekend Availability: Must be willing to work on weekends when required.</li></ul></div><div><ul><li>
After Hours Support: Willingness to provide support outside standard business hours as needed.</li></ul></div></div> 
Exciting Benefits we offer:<ul><li>
Market-leading Salary</li><li>
Medical Coverage &ndash; Self &amp; Dependents</li><li>
Parents Medical Coverage</li><li>
Provident Fund</li><li>
Employee Performance-based bonuses</li><li>
Home Internet Subsidy</li><li>
Conveyance Allowance</li><li>
Profit Sharing Plan [Tenured Employees Only]</li><li>
Life Benefit</li><li>
Child Care Facility</li><li>
Company Provided Lunch/Dinner</li><li>
Professional Development Budget</li><li>
Recreational area for in-house games</li><li>
Sporadic On-shore training opportunities</li><li>
Friendly work environment</li><li>
Leave Encashment</li></ul> 
Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination. 
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</div>

Technical Support Specialist L2

<div>
 
 
 About Contour
 
 
 
 
 Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.
 
 
 As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.
 
 
 What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
 
 
 
 
 About Contour
 
 
 
 
 Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.
 
 
 As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers,
 
 
 What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
 
 
 
 
 The Division:
 
 
 
 
 Jonas Club Software helps clubs thrive by focusing on the creation of exceptional experiences. These experiences are delivered through industry leading services, integrated applications, innovative technology, and long-term partnerships with the clubs.
 
 
 
 Division Link:
 
 Jonas Synergy (https://jonassoftware.com/vertical-market-club-management)
 
 
 
 
 The Position:
 
 
 
 
 We are seeking an enthusiastic, career-oriented Technical Support Specialist (L2) with a passion for providing excellent service. The ideal candidate will have exceptional communication skills, a strong technical background, and a customer-first mindset. This role involves troubleshooting and resolving technical issues for clients using our Club Software products, as well as supporting a variety of other offerings. You will collaborate across teams and departments to ensure seamless service delivery and client satisfaction. The position will be based at our Karachi office, and you will work closely with clients and internal teams to provide superior service in a fast-paced, service-driven environment.
 
 
 
 
 Key Responsibilities:
 
 
 
 
 <ul>
 <li>
 Customer Support &amp; Issue Resolution: Assist clients with technical issues and inquiries via email, phone, ticketing systems, and live chat. Troubleshoot software-related problems and offer timely resolutions, ensuring a professional user experience.
 </li>
 <li>
 Technical Troubleshooting &amp; Escalation: Act as a Tier 2 support level for complex technical issues such as network/server problems, database inquiries, and operating system issues. Escalate unresolved issues to the appropriate development teams.
 </li>
 <li>
 Product Knowledge &amp; Guidance: Provide product knowledge and training to clients, suggest software upgrades, and help clients maximize the value of our software products. Ensure clients understand how to use software effectively and provide guidance for best practices.
 </li>
 <li>
 Cross-Team Collaboration: Collaborate with Development, QA, and other departments like operations, membership, and event management to resolve technical and service-related issues. Work to ensure all teams are aligned on service delivery and client needs.
 </li>
 <li>
 Documentation &amp; Tracking: Document and track client issues through ticketing systems to ensure timely resolution. Update status and next steps to customers regarding open cases.
 </li>
 <li>
 Service-Related Support: Support clients with service inquiries, membership upgrades, event bookings, and other client needs to ensure smooth service delivery and customer satisfaction.
 </li>
 <li>
 Database Management &amp; Technical Support: Utilize SQL knowledge to query databases and troubleshoot technical issues. Support the installation of server/client applications and assist with software updates and troubleshooting network/server issues.
 </li>
 <li>
 Event &amp; Service Support: Provide hands-on support for club events and manage member access to exclusive offerings, ensuring top-notch service to members.
 </li>
 <li>
 Monitor &amp; Improve Satisfaction: Proactively monitor and track client feedback and service-related issues to identify areas of improvement and take action to enhance user experience.
 </li>
 <li>
 Time Management &amp; Prioritization: Prioritize and manage multiple requests effectively, ensuring adherence to Service Level Agreements (SLAs) and timely issue resolution.
 </li>
 <li>
 Ownership &amp; Accountability: Take ownership of client issues from initiation through resolution, ensuring thorough follow-ups and timely completion.
 
 
 </li>
 </ul>
 
 
 Skills &amp; Qualifications:
 
 
 
 
 <ul>
 <li>
 Communication Skills: Exceptional verbal and written communication in English. Ability to explain technical concepts to both technical and non-technical clients in a clear and professional manner.
 </li>
 <li>
 Technical Proficiency: Strong working knowledge of Microsoft Office and website applications. Experience with SQL (MS SQL or MySQL), Windows Server environments, server/client application installations.
 </li>
 <li>
 Customer Service Experience: Minimum of 5+ years in a customer service or helpdesk environment, with a passion for problem-solving and client satisfaction.
 </li>
 <li>
 Database &amp; Software Knowledge: Experience with database management, MS SQL Server, and scripting tools/languages (e.g., C#). Knowledge of Microsoft Azure and Virtual Server environments is a plus.
 </li>
 <li>
 Organizational Skills: Excellent multitasking and organizational skills with attention to detail and the ability to track and resolve multiple issues efficiently.
 </li>
 <li>
 Adaptability &amp; Resilience: Ability to work in a fast-paced environment, adapt to new tools, and maintain a positive attitude even under pressure.
 </li>
 <li>
 Team-Oriented &amp; Independent: Ability to work effectively both as part of a team and independently, taking ownership of issues and ensuring thorough resolution.
 </li>
 <li>
 Educational Requirements: Minimum Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.
 </li>
 <li>
 Experience: 3+ years in a similar role (Tier 2 technical support, application support, or customer service), with experience working in a technical support or service environment preferred.
 </li>
 <li>
 Service Minded: A passion for customer service, delivering support as you would expect to receive it, with a focus on quality, professionalism, and customer satisfaction.
 
 
 </li>
 </ul>
 
 
 Preferred Skills:
 
 
 
 
 <ul>
 <li>
 Basic Accounting Knowledge: Familiarity with basic accounting principles is a plus.
 </li>
 <li>
 Experience with Ticketing Systems: Knowledge of ticketing and internal systems for tracking and resolving issues is preferred.
 </li>
 <li>
 Willingness to Learn: Enthusiastic about learning new tools and processes, especially in the context of club management systems and event coordination.
 
 
 </li>
 </ul>
 
 
 What You&rsquo;ll Bring:
 
 
 
 
 <ul>
 <li>
 A strong passion for customer service and technical problem-solving.
 </li>
 <li>
 Excellent communication skills to explain complex technical issues clearly.
 </li>
 <li>
 The ability to work in a collaborative, fast-paced, and service-driven environment.
 </li>
 <li>
 Strong organizational and time management skills to handle multiple requests effectively.
 </li>
 <li>
 A professional demeanor with the ability to maintain confidentiality and handle sensitive information.
 
 
 </li>
 </ul>
 
 
 Workshift (Job Timings):
 
 
 
 
 <ul>
 <li>
 Shift Hours:
 </li>
 <li>
 Training (Probation Period): 9 AM to 5 PM Eastern Standard Time (6 PM to 3 AM Pakistan Standard Time)
 </li>
 <li>
 Post Probation Period: 6 AM to 3 PM Eastern Standard Time (3 PM to 12 AM Pakistan Standard Time)
 </li>
 <li>
 Weekend Availability: Must be willing to work on weekends when required.
 </li>
 <li>
 After Hours Support: Willingness to provide support outside standard business hours as needed.
 
 
 </li>
 </ul>
 
 
 Exciting Benefits We Offer:
 
 
 
 
 <ul>
 <li>
 Market-leading Salary
 </li>
 <li>
 Medical Coverage &ndash; Self &amp; Dependents
 </li>
 <li>
 Parents Medical Coverage
 </li>
 <li>
 Provident Fund
 </li>
 <li>
 Employee Performance-based bonuses
 </li>
 <li>
 Home Internet Subsidy
 </li>
 <li>
 Conveyance Allowance
 </li>
 <li>
 Profit Sharing Plan [Tenured Employees Only]
 </li>
 <li>
 Life Benefit
 </li>
 <li>
 Child Care Facility
 </li>
 <li>
 Company Provided Lunch/Dinner
 </li>
 <li>
 Professional Development Budget
 </li>
 <li>
 Recreational area for in-house games
 </li>
 <li>
 Sporadic On-shore training opportunities
 </li>
 <li>
 Friendly work environment
 </li>
 <li>
 Leave Encashment
 
 
 </li>
 </ul>
 
 
 Disclaimer:
 
 At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
 
 
 
 
 In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.
 
</div>

Catkin Engineering Sale & Services (Pvt) Ltd

After Sales Engineer &ndash; Solar Hybrid SystemsLocation: DHA-2, Islamabad Department: After Sales Reports To: Service Manager Employment Type: Full-TimeJob SummaryThe After Sales Engineer is responsible for ensuring the reliable operation and maintenance of installed solar hybrid systems across residential, commercial, and industrial customers. The role involves commissioning support, troubleshooting, preventive maintenance, customer training, and technical assistance to ensure maximum system performance and customer satisfaction.Key ResponsibilitiesTechnical Support &amp; Field Service<ul><li>Provide on-site and remote technical support for solar hybrid systems.</li><li>Diagnose and resolve faults related to hybrid inverters, lithium batteries, PV arrays, protection devices, and monitoring systems.</li><li>Perform commissioning, testing, and system handover after installation.</li><li>Carry out preventive and corrective maintenance visits.</li><li>Monitor installed systems remotely and identify performance issues before they affect customers.</li><li>Ensure all service activities comply with company SOPs and electrical safety standards.</li></ul>Customer Support<ul><li>Respond promptly to customer complaints and service requests.</li><li>Provide technical guidance to customers on system operation and maintenance.</li><li>Maintain high customer satisfaction through professional communication and timely issue resolution.</li><li>Prepare service reports and obtain customer sign-off after each visit.</li></ul>Technical Coordination<ul><li>Coordinate with installation, sales, and procurement teams for technical support and replacement parts.</li><li>Maintain records of warranty status, service history, and equipment replacements.</li><li>Escalate complex technical issues to senior engineers or manufacturers when required.</li></ul>Documentation &amp; Reporting<ul><li>Maintain accurate service records and maintenance logs.</li><li>Prepare daily, weekly, and monthly service reports.</li><li>Record inverter, battery, and monitoring system configurations.</li><li>Update customer service databases and asset records.</li></ul>Required Qualifications<ul><li>Bachelor's Degree in Electrical Engineering or Electronics Engineering.</li><li>Strong understanding of:</li><li>Solar PV systems</li><li>Hybrid inverters</li><li>Lithium battery storage systems</li><li>Battery Management Systems (BMS)</li><li>Net Metering fundamentals</li><li>AC/DC electrical systems</li><li>Ability to read electrical single-line diagrams (SLDs) and wiring drawings.</li><li>Proficiency in Microsoft Office and technical reporting.</li><li>Valid motorcycle or driving licence with willingness to travel extensively across Pakistan.</li></ul>Skills &amp; Competencies<ul><li>Strong troubleshooting and analytical skills.</li><li>Excellent customer service and communication skills.</li><li>Ability to work independently in the field.</li><li>Time management and service scheduling.</li><li>Teamwork and coordination with cross-functional departments.</li><li>Commitment to safety and quality standards.</li></ul>Key Performance Indicators (KPIs)<ul><li>First Visit Resolution (FVR) percentage.</li><li>Average response time to customer complaints.</li><li>Average issue resolution time.</li><li>Preventive maintenance completion rate.</li><li>Customer satisfaction (CSAT) score.</li><li>Number of repeat service calls.</li><li>Warranty claim turnaround time.</li><li>System uptime after service.</li><li>Quality and accuracy of service documentation.</li></ul>Working Conditions<ul><li>Primarily field-based with travel across assigned regions.</li><li>May require weekend or emergency support during critical customer outages.</li><li>Must adhere to electrical safety procedures and use appropriate PPE at all times.</li></ul>Compensation &amp; Benefits<ul><li>Market-competitive salary.</li><li>Fuel allowance and travel reimbursement.</li><li>Mobile phone allowance.</li><li>Performance-based incentives.</li><li>Annual bonus (subject to company policy).</li><li>Paid annual, casual, and sick leave.</li><li>EOBI and other statutory benefits (where applicable).</li><li>Professional training and manufacturer certification opportunities.</li></ul>Career Progression<ul><li>Senior After Sales Engineer</li><li>Technical Support Lead</li><li>Service Manager</li><li>Technical Operations Manager</li></ul>Pay: Rs35,000.00 per monthWillingness to travel:<ul><li>75% (Preferred)</li></ul>Work Location: In person

After Sales Engineer – Solar Hybrid Systems

Veevo Tech

VeevoNix (a subsidiary of Veevo Tech) is engaged in research and manufacturing across electronic and energy segment products. ChargeX &mdash; a 10+ year LFP-based power storage battery, designed &amp; built from scratch with custom built firmware, a touchscreen HMI, Hardware PCBs, and a cloud monitoring platform, LFP based storage chemistry and the electronics to hold it all together &mdash; is the first product built on this foundation, and it will not be the last.The Technical Product Engineer closes this gap. You will develop deep, genuine expertise in the ChargeX product &mdash; firmware, BMS, cloud platform, touchscreen, and the web/mobile portals &mdash; to the point where you can sit in a room with a customer or an EPC partner and answer their toughest technical question without needing to &quot;check with engineering.&quot; You will also be the person who decides, evaluates, and specs what ChargeX builds next, working closely with the Engineering Manager to ensure everything is implemented in line with existing architecture, protocols, and standards.This is a senior, high-trust role that sits between four functions &mdash; Sales, Customer Experience, Engineering, and the market itself. You are the translation layer that makes all four work together coherently.Core responsibilities:Customer &amp; sales-facing technical ownership<ul><li>Join customer, EPC partner, and corporate/B2B sales meetings whenever a technical or solution-fit question is expected</li><li>Own the technical narrative in the sales cycle &mdash; system sizing logic, firmware capability, cloud platform features, competitive differentiation</li><li>Translate customer and market requirements into clear, scoped product requirements for engineering</li><li>Act as the first point of technical escalation for Sales and Customer Experience &mdash; resolve what you can directly, route what you can't to the right engineer</li><li>Build and maintain a technical FAQ and objection-handling playbook for the sales team, updated as the product evolves</li><li>Support the Pre-Sales Technical Consultant on complex proposals where deep product knowledge is required</li></ul>Product ownership &amp; roadmap<ul><li>Own the ChargeX product roadmap &mdash; firmware features, cloud platform capabilities, web portal, and mobile app</li><li>Write clear product specs and requirement documents for every new feature, evaluated against existing architecture, firmware protocols, and cloud API contracts before handoff to engineering</li><li>Prioritise the roadmap based on customer feedback, sales pipeline needs, competitive pressure, and engineering capacity &mdash; in coordination with the CTO</li><li>Run a structured intake process for feature requests from Sales, Customer Experience, and partners &mdash; triage, evaluate, and either schedule, defer, or reject with clear reasoning</li><li>Own final sign-off that any new feature or change aligns with existing specs, protocols, and safety standards before it ships</li><li>Maintain a public-facing (internal) product changelog so the whole company knows what shipped and when</li></ul>Web portal &amp; mobile app ownership<ul><li>Own the product experience and roadmap for the ChargeX customer web dashboard and mobile app</li><li>Define UX requirements and feature priorities for the customer-facing cloud monitoring interface</li><li>Work with the Backend Engineer on API and data requirements needed to support portal/app features</li><li>Review and approve all portal/app releases before they go live &mdash; functionality, usability, and accuracy of battery data displayed</li><li>Track portal/app usage and engagement data &mdash; identify friction points and underused features</li></ul>Engineering coordination<ul><li>Work daily with the Engineering Manager to ensure the roadmap translates into properly scoped sprint work</li><li>Participate in sprint planning and review as the voice of the customer and the market</li><li>Validate that shipped features match the original spec and actually solve the customer or sales problem they were built for</li><li>Flag any proposed engineering shortcut or scope change that could affect the customer-facing experience or product quality</li><li>Maintain close enough technical fluency in firmware, cloud, and hardware fundamentals to have credible, specific conversations with every engineer on the team</li></ul>Technical &amp; market research<ul><li>Continuously research the residential and commercial energy storage market &mdash; competitor products, new BMS technologies, cell chemistry advances, firmware trends</li><li>Benchmark ChargeX against competitors (Phoenix, Volta, Inverex, Pylontech, BYD, and others) on features, cloud capability, and user experience</li><li>Evaluate new technologies for potential adoption &mdash; new cell chemistries, communication protocols, HMI approaches &mdash; and present recommendations to the CTO with a clear cost/benefit case</li><li>Attend industry exhibitions, webinars, and supplier briefings to stay current on solar and battery storage innovation</li><li>Produce a quarterly competitive and technology landscape brief for leadership</li></ul>Essential<ul><li>1-3 years of experience in product management, technical pre-sales, or a hybrid engineering/product role</li><li>Strong technical foundation &mdash; comfortable understanding firmware, BMS, cloud/IoT architecture, and web/mobile product concepts even without writing production code</li><li>Proven experience presenting technical solutions directly to customers or in sales-support settings</li><li>Ability to write clear, unambiguous product specs that engineers can build from without back-and-forth</li><li>Strong research instincts &mdash; comfortable tracking industry trends, competitor products, and emerging technology independently</li><li>Excellent communication skills in English and Urdu &mdash; equally credible with engineers, salespeople, and customers</li><li>Islamabad-based, with willingness to travel for customer meetings and industry events</li></ul>Preferred<ul><li>Background in energy storage, solar, IoT hardware, or a comparable connected-hardware product</li><li>Engineering degree (Electrical, Electronic, or Computer Engineering) or equivalent hands-on technical background</li><li>Prior experience owning a web or mobile product roadmap</li><li>Familiarity with battery safety standards (IEC 61960-3, UN38.3) and Pakistan's PSQCA certification landscape</li></ul>Pay: Rs45,000.00 - Rs75,000.00 per monthWork Location: In person

Technical Product Engineer

Cinegold Plex

Raiha Cinegold Plex is seeking an experienced Manager Operations to oversee daily cinema operations, lead operational teams, and ensure an outstanding customer experience. The ideal candidate will have a proven track record in operations management within the cinema, hospitality, or retail industry.Key Responsibilities:<ul><li>Lead and manage all operational departments to ensure smooth, efficient, and customer-focused cinema operations.</li><li>Supervise, mentor, and motivate operational teams while maintaining high standards of performance and service excellence.</li><li>Ensure the seamless execution of movie schedules, auditorium readiness, and overall facility maintenance.</li><li>Deliver an exceptional guest experience by resolving customer concerns promptly and professionally.</li><li>Drive operational efficiency to support revenue growth and achieve business objectives.</li><li>Monitor daily operations and ensure compliance with company policies, health &amp; safety regulations, and operational standards.</li></ul>Requirements:<ul><li>MBA degree in Business Administration, Hospitality Management, or a relevant field.</li><li>5 years of relevant experience</li><li>Strong leadership, communication, and problem-solving skills</li><li>Customer-focused with the ability to work flexible shifts</li></ul>Pay: Rs100,000.00 - Rs150,000.00 per monthWork Location: In person

Manager Operations

Grand City

Job Title: Guest Relations Executive (Female)Location: Islamabad (Le French Club, G-5)Job OverviewLe French Club is seeking a professional, well-groomed, and customer-focused Guest Relations Executive (Female) to create an exceptional experience for members and guests. The ideal candidate should have outstanding English communication skills, a welcoming personality, and a passion for delivering premium hospitality services.Key Responsibilities<ul><li>Welcome members and guests in a warm, courteous, and professional manner.</li><li>Serve as the first point of contact for all guest inquiries and assistance.</li><li>Ensure an exceptional guest experience from arrival until departure.</li><li>Manage front desk operations, including guest registration, appointments, and reservations.</li><li>Handle incoming calls, emails, and guest requests promptly and professionally.</li><li>Provide information about club facilities, services, memberships, events, and promotions.</li><li>Resolve guest concerns and complaints efficiently while maintaining a high level of customer satisfaction.</li><li>Coordinate with the Restaurant, Spa, Salon, Gym, Tennis Court, Housekeeping, and Security teams to ensure seamless guest service.</li><li>Monitor guest feedback and report service improvement opportunities to management.</li><li>Maintain accurate visitor logs, membership records, and front office documentation.</li><li>Assist with event coordination and VIP guest arrangements when required.</li><li>Ensure the reception and lobby areas remain clean, organized, and welcoming.</li><li>Process payments and maintain accurate transaction records using the POS system, if applicable.</li><li>Prepare daily reports related to guest visits, reservations, and front desk activities.</li><li>Maintain confidentiality of guest and company information.</li><li>Ensure compliance with company policies, SOPs, and hospitality standards.</li><li>Build positive relationships with members and encourage repeat visits through excellent service.</li><li>Perform any other duties assigned by management.</li></ul>Requirements<ul><li>Minimum 2&ndash;3 years of experience in Guest Relations, Front Office, Reception, Customer Service, or Hospitality.</li><li>Experience in a hotel, club, luxury hospitality, embassy, or premium customer service environment is preferred.</li><li>Excellent English communication skills are mandatory.</li><li>Outstanding interpersonal and customer service skills.</li><li>Professional appearance with a pleasant and confident personality.</li><li>Strong problem-solving and conflict-resolution abilities.</li><li>Proficiency in Microsoft Office and basic computer applications.</li><li>Ability to multitask and work effectively in a fast-paced environment.</li></ul>Qualifications<ul><li>Bachelor's degree in Business Administration, Hospitality Management, Tourism, or a related field is preferred.</li><li>Hospitality or Customer Service certifications will be an added advantage.</li></ul>Working Hours10 Hours per DayWorking DaysMonday to SaturdayJob LocationLe French Club Diplomatic Enclave, G-5, IslamabadWork Location: In person

Guest Relations Executive (Female)- Islamabad

Explore 44+ Customer care associate in Islamabad this August. Find roles across top companies and apply now to boost your career.

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Guest Relations Executive (Female)- Islamabad