customer service representative Jobs in Islamabad

customer service representative

customer sales representative Jobs in Islamabad

customer sales representative

customer support representative Jobs in Islamabad

customer support representative

account assistant

account management coordinator Jobs in Islamabad

account management coordinator

customer care associate

PriceOye

PriceOye is looking for a highly motivated and customer-focused individual to join our team as a Customer Service Representative (CSR). As a CSR, you will be the first point of contact for our customers and will be responsible for providing exceptional customer service through various channels, including phone, email, chat, and social media.Locations: Sector I-9, Islamabad.Key Responsibilities:<ul><li>Providing product information, pricing, and availability to customers</li><li>Processing orders, returns, and exchanges</li><li>Identifying and escalating issues to appropriate departments or personnel</li><li>Keeping up-to-date with product knowledge and company policies and procedures</li></ul>Requirements:<ul><li>Excellent communication and interpersonal skills</li><li>Bachelor's degree</li><li>Strong problem-solving and decision-making abilities</li><li>Proficiency in Microsoft Office and customer service software applications</li><li>Ability to work flexible hours, including weekends and holidays, as required</li></ul>Benefits:<ul><li>Competitive salary and benefits package</li><li>Performance-based incentive of up to PKR 12,000</li><li>Career advancement opportunities within the company.</li><li>Ongoing training and support to enhance skills and knowledge.</li><li>Positive and inclusive work environment.</li></ul>Job Type: Full-timePay: Rs28,000.00 - Rs35,000.00 per monthWork Location: In person

Customer Service Representative

PHI CONSULTING SMC PVT LIMITED

About The Role:We are seeking a detail-oriented and customer-focused Customer Support Representative to join our team in the fleet card services sector. This role is vital in delivering exceptional support through multi-channel platforms (voice and non-voice) while maintaining a high level of customer satisfaction.Key Responsibilities:<ul><li>First Contact Resolution: Provide swift and effective resolutions to customer inquiries,</li><li>ensuring first contact resolution (FCR).</li><li>Customer Satisfaction: Prioritize customer satisfaction by delivering a high level of</li><li>service, going above and beyond to ensure positive interactions.</li><li>Multi-Channel Support: Handle customer queries through multiple channels, including</li><li>phone, email, and live chat, ensuring consistent service quality across voice and</li><li>non-voice platforms.</li><li>Service Level Agreement (SLA) Management: Monitor and meet predefined SLAs,</li><li>ensuring timely responses and resolutions in line with company standards.</li><li>CRM Proficiency: Use CRM tools (e.g., Salesforce, Zendesk) to log, track, and manage</li><li>customer interactions, maintaining up-to-date and accurate records.</li><li>Escalation Management: Escalate more complex issues to higher-level support or</li><li>management when necessary, ensuring a smooth handoff and swift resolution.</li><li>Product Knowledge: Maintain comprehensive knowledge of fleet card services, products,</li><li>and policies to provide informed support and guidance to customers.</li><li>Customer Feedback: Collect and report customer feedback to help the company improve</li><li>its fleet card services and customer support processes.</li></ul>Requirements:<ul><li>1-2 years of experience preferred in customer support, preferably in the fleet card,</li><li>financial services, or similar industry.</li><li>Proven ability to achieve first-contact resolution and deliver high levels of customer</li><li>satisfaction. Proficiency in handling multi-channel support (voice and non-voice) and</li><li>using CRM tools.</li><li>Excellent verbal and written communication skills.</li><li>Strong organizational skills and ability to manage time effectively.</li><li>A bachelor&rsquo;s degree in Business, Communication, or a related field is a plus.</li><li>Customer-first attitude with an ability to maintain composure under pressure.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>This is a Hybrid Role. Are you comfortable working at least one to two days a week from the office?</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: In person

Customer Support Specialist

Medsol Tech

<div>
 
 
 This is a full-time on-site role located in Rawalpindi for a Customer Service Specialist at Medsoltech. The Customer Service Representative will handle incoming calls and emails, resolve customer inquiries and issues, provide product and service information, and ensure customer satisfaction.
 
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Respond to Customer Inquiries: Address customer questions, concerns, and requests via phone, email, chat, or social media promptly and professionally
 </li>
 <li>
 Resolve Issues: Troubleshoot problems and resolve customer complaints in a timely and efficient manner
 </li>
 <li>
 Provide Product Information: Assist customers with product knowledge, usage instructions, and technical support
 </li>
 <li>
 Document Interactions: Maintain accurate records of customer interactions, feedback, and resolutions in the company's customer management system
 </li>
 <li>
 Collaborate with Teams: Work closely with internal teams (sales, product development, technical support) to resolve complex issues and improve customer experience
 </li>
 <li>
 Follow Up: Ensure customer issues are fully resolved by following up on open cases and escalating when necessary
 </li>
 <li>
 Adhere to Policies: Follow company policies and guidelines when handling customer interactions and ensure compliance with service level agreements (SLAs)
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Customer Service Representatives and Customer Support experience
 </li>
 <li>
 Skills in Customer Satisfaction and Customer Service
 </li>
 <li>
 Knowledge of Customer Experience management
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Proficiency with computer systems
 </li>
 <li>
 Previous experience in a similar role is a plus
 </li>
 <li>
 High school diploma or equivalent, Bachelor's degree preferred
 </li>
 </ul>
 
 
 
</div>

Patient Service Representative

Faisal Movers Express

Responsibilities:- Greet and welcome passengers, offering assistance and support- Ensure passenger comfort and safety during transit- Provide information and answer queries about our services- Maintain a clean and organized environment- Collaborate with the operations team for smooth service deliveryRequirements:- Intermediate qualification- Excellent communication and interpersonal skills- Friendly and courteous demeanor- Ability to thrive in a fast-paced environment- Basic knowledge of customer service principlesJob Type: Full-timeWork Location: In person

Hostess/Steward

CabCall Experts (CCE)

About the Role: We are looking for a professional and enthusiastic French-speaking Customer Service Representative to join our inbound customer support team for a premium chauffeur service in the UK. You will be the first point of contact for clients, ensuring their travel experience is seamless, professional, and memorable.Key Responsibilities:<ul><li>Handle inbound calls and messages from French-speaking clients with professionalism and courtesy.</li><li>Assist clients with bookings, enquiries, changes, and special requests.</li><li>Provide accurate information about chauffeur services, pricing, and schedules.</li><li>Coordinate with the dispatch and operations team to ensure smooth service delivery.</li><li>Maintain a high standard of customer satisfaction through effective communication and problem-solving.</li></ul>Requirements:<ul><li>Fluency in French (spoken &amp; written) and strong English communication skills.</li><li>Previous customer service or call centre experience (preferably in travel, hospitality, or transport).</li><li>Professional phone manner and strong problem-solving skills.</li><li>Ability to multitask and remain calm under pressure.</li><li>Flexible to work shifts, including evenings and weekends.</li></ul>What We Offer:<ul><li>Competitive salary and performance incentives.</li><li>Opportunity to work with a premium UK chauffeur brand.</li><li>Training and career development support.</li></ul>If you are passionate about customer service, fluent in French, and eager to work with a luxury chauffeur service, we&rsquo;d love to hear from you.Job Types: Full-time, FresherPay: From Rs70,000.00 per monthWork Location: In person

French Speaking Customer Service Representative

Evaluate Medicolegal

<div><div><div><div>Posted date</div> <div>26th September, 2025</div> <div>Last date to apply</div> <div>26th October, 2025</div>
</div> 
<div><div>Country</div> <div>Pakistan</div> <div>Locations</div> <div>Islamabad, Lahore</div>
</div> 
<div><div>Category</div> <div>Client Services &amp; Customer Support
</div></div> 
<div><div>Type</div> <div>Apprenticeship</div> <div>Position</div> <div>1</div>
</div> 
<div><div>Experience</div> <div>2 years </div><div>Maximum Age</div> <div>35 years</div></div></div></div>
 <div>WE ARE HIRING!

Position: Admin Associate (NTD Calls) 
Location: Remote &ndash; Pakistan 
Employment Type: Full-Time 
About Evaluate Health

Evaluate Health is a leading provider of comprehensive healthcare services, committed to operational excellence and high-quality patient care. We specialize in streamlining healthcare administration, ensuring compliance, and improving workflow efficiency. 
About the Role

We are looking for a proactive and detail-oriented Admin Associate to support our medicolegal administrative operations. You will work remotely with a leading Australian medicolegal firm, assisting with scheduling conference calls, nominating treating doctors, and booking appointments. This role is ideal for someone who thrives in a structured yet dynamic environment, is highly organized, and has strong communication skills.

What We Offer:
<ul>
<li>Competitive salary and professional growth opportunities.
</li>
<li>Supportive and collaborative team environment.
</li>
<li>Exposure to medicolegal operations and administrative best practices. 
</li>
</ul>Key Responsibilities
<ul>
<li>Schedule and manage conference calls, ensuring timely communication with all participants.
</li>
<li>Nominate treating doctors for cases and liaise with medical professionals to confirm availability.
</li>
<li>Coordinate and book patient appointments with treating doctors, maintaining accurate records.
</li>
<li>Manage calendars across time zones and send reminders for calls and appointments.
</li>
<li>Maintain up-to-date records of doctors, patients, and schedules.
</li>
<li>Provide general administrative support to ensure smooth workflow operations. 
</li>
</ul>Requirements
<ul>
<li>Bachelor&rsquo;s degree in Business Administration, Healthcare Management, or a related field.
</li>
<li>2&ndash;4 years of experience in administrative or healthcare administration roles (remote experience preferred).
</li>
<li>Strong organizational and multitasking abilities.
</li>
<li>Proficient in Microsoft Office Suite and familiar with scheduling tools (e.g., Outlook, Google Calendar, Zoom, Slack).
</li>
<li>Excellent written and verbal communication skills.
</li>
<li>Ability to manage sensitive information with professionalism and confidentiality. 
</li>
</ul>Why Join Evaluate Health

Be part of a growing team that values efficiency, collaboration, and innovation in healthcare administration. Your contribution will directly support high-quality medicolegal services and operational excellence.

Be Part of Our Team!

If you are passionate about delivering efficient administrative support and excel at managing schedules and workflows, we&rsquo;d love to hear from you.

Apply Now! 
Join Evaluate Health &amp; Evaluate Medicolegal and contribute to enhancing medicolegal operations through your administrative expertise.</div>

Admin Associate (NTD Calls)

Value Engineering

Position: Client Success Associate Location: On-Site, Night Shift, Bahria Phase 4 Rawalpindi Experience Required: 0&ndash;3 years in client success, account management, or customer-facing roles Employment Type: Full-timeAbout the RoleWe are looking for a proactive and client-focused Client Success Associate to join our team. In this role, you will act as the primary point of contact for clients, ensuring they have a seamless experience with our products/services. You&rsquo;ll be responsible for building strong relationships, understanding client needs, and driving retention and satisfaction.Key Responsibilities<ul><li>Serve as the main contact for clients, ensuring timely responses and resolutions.</li><li>Build and maintain strong client relationships to drive engagement and retention.</li><li>Understand client goals and align them with our products/services.</li><li>Monitor client accounts, usage patterns, and satisfaction metrics to identify opportunities for upselling or cross-selling.</li><li>Coordinate with internal teams (product, sales, support) to deliver a seamless client experience.</li><li>Proactively handle client issues, feedback, and escalations with professionalism.</li><li>Prepare and present performance reports and insights for clients.</li><li>Contribute to improving client success processes and strategies.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, or related field.</li><li>0&ndash;3 years of experience in client success, account management, or customer service roles.</li><li>Strong communication and interpersonal skills.</li><li>Excellent problem-solving and organizational abilities.</li><li>Ability to manage multiple client accounts simultaneously.</li><li>Tech-savvy with familiarity in CRM tools (HubSpot, Salesforce, Zoho, etc.).</li><li>A client-first mindset with a passion for delivering value.</li></ul>Why Join Us?<ul><li>Opportunity to work with diverse clients and industries.</li><li>Collaborative, supportive, and growth-focused culture.</li><li>Competitive salary and benefits.</li><li>Career path into senior client success or account management roles.</li></ul>Job Type: Full-timeWork Location: In person

Client Success Associate (Female)

Explore 438+ Customer care associate in Islamabad this October. Find roles across top companies and apply now to boost your career.