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customer care - sales specialist

customer care associate

Tamara

<div>
 
 About Us
 
 
 
 Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.
 
 
 Tamara is Saudi Arabia&rsquo;s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.
 
 
 
 Your role
 
 
 
 We're seeking a Customer Care Associate for our Customer Experience team. In this role, you will be crucial in providing answers to customers queries through phone calls, website and live chat related to Tamara&rsquo;s services.
 
 This role will be based in our offices in Riyadh and is onsite
 
 
 
 Drawing on your proficiency in managing interaction with customers on a daily basis, you will be responsible for delivering exceptional customer service through accurate information and tailored solutions that address their needs to create unique experiences only Tamara can provide.
 
 
 With a proven track record of leveraging strong communication skills (written &amp; verbal) to effectively solve customer issues and find solutions quickly, even in a fast-paced environment, and ultimately revolutionize the way millions of users shop, pay, and bank.
 
 
 You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented&ndash;persevering regardless of circumstances, always finding a way through, no matter the challenges.
 
 
 You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.
 
 
 
 Your Responsibilities
 
 
 
 <ul>
 <li>
 Answer inbound phone calls, Emails and respond to live chats in an efficient manner.
 </li>
 <li>
 Identify customer questions, concerns, and overall needs.
 </li>
 <li>
 Provide accurate answers and solutions to customer queries.
 </li>
 <li>
 Reviewing customer accounts and transactions while resolving issues.
 </li>
 <li>
 Giving detailed explanations of services.
 </li>
 <li>
 Understanding and striving to meet support metrics while providing excellent customer service, and follow communication &ldquo;scripts&rdquo; when handling different topics.
 </li>
 <li>
 Reviewing customer accounts and transactions while resolving issues.
 </li>
 <li>
 Giving detailed explanations of services.
 
 
 </li>
 </ul>
 
 Your expertise
 
 
 
 <ul>
 <li>
 University Graduates.
 </li>
 <li>
 Previous customer service experience is a plus.
 </li>
 <li>
 Native Arabic speaker.
 </li>
 <li>
 Fluency in English Language, B1 profile.
 </li>
 <li>
 Ability to use computers.
 </li>
 <li>
 Ability to use internet applications.
 </li>
 <li>
 Great verbal &amp; written communication skills.
 </li>
 <li>
 Ability to handle customers&rsquo; issues.
 </li>
 <li>
 Ability to solve problems in a short period of time.
 </li>
 <li>
 Flexibility with rotational working hours/days.
 
 
 </li>
 </ul>
 All qualified individuals are encouraged to apply.
</div>

Customer Care Advisor (Voice)

Jackson Hewitt Tax Service Inc.

<div>
 
 Benefits
 
 
 
 <ul>
 <li>
 401(k) matching
 </li>
 <li>
 Bonus based on performance
 </li>
 <li>
 Flexible schedule
 </li>
 <li>
 Opportunity for advancement
 </li>
 <li>
 Signing bonus
 </li>
 <li>
 Training &amp; development
 
 
 </li>
 </ul>
 We are looking for someone who thrives in a welcoming, customer service-oriented environment with
 
 excellent communication skills
 
 . If you enjoy building strong relationships with clients, then look no further and apply today!
 
 
 Join our team as a
 
 Client Service Associate
 
 and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our clients' journey with us!
 
 
 No matter your work background or experience level, we welcome you to
 
 apply
 
 !
 
 
 
 Perks
 
 
 
 <ul>
 <li>
 Hourly pay + competitive bonus package
 </li>
 <li>
 Flexible Schedule Options &ndash; Work that works for you!
 </li>
 <li>
 Free Identity Theft Protection through ID Watchdog from Equifax
 </li>
 <li>
 Corporate discount program through Avibra
 </li>
 <li>
 Earned Wage Access through ZayZoon
 </li>
 <li>
 Discount and Rewards Marketplace through BenefitHub
 </li>
 <li>
 Opportunities for advancement within the organization or as a tax pro
 </li>
 <li>
 Participation in 401-K matching program (once eligibility qualifications are met - enrollment twice per year)
 </li>
 <li>
 Free tax preparation training and PTIN registration
 </li>
 <li>
 Free continuing tax education
 </li>
 <li>
 Enrolled Agent materials and testing reimbursement
 
 
 </li>
 </ul>
 
 What You Need
 
 
 
 <ul>
 <li>
 Strong interpersonal and communication skills
 </li>
 <li>
 Experience in a fast-paced retail environment
 </li>
 <li>
 Basic computer proficiency and ability to troubleshoot
 </li>
 <li>
 Prior customer service or sales experience preferred, but not required
 </li>
 <li>
 Willingness to learn and grow in a customer-focused role
 
 
 </li>
 </ul>
 If you're looking for a rewarding opportunity to learn new skills and make an impact,
 
 apply today!
 
 
 
 Compensation: $12.00 per hour
 
 
 Working at Jackson Hewitt
 
 
 Jackson Hewitt is an innovator with nearly 6,000 locations, and we&rsquo;re on a mission to change the face of the tax industry. We are an industry-leading provider of full-service individual, federal, and state income tax preparation with offices across the country. Jackson Hewitt is always seeking to improve its financial products, promotions, and partnerships so clients get more.
 
 
 Taxes are fun (really!)
 
 
 Jackson Hewitt is proud to offer free tax training as well as continuing education for tax preparers across the country. With nearly 6,000 locations to choose from, there's likely a Jackson Hewitt location near you, including at your local Walmart store. Tax preparers have flexible scheduling and various rewards too.
 
 
 PTIN Certification: Yes
 
 
 By submitting this form, I hereby acknowledge that most Jackson Hewitt locations are operated by independent franchisees and not Jackson Hewitt or its affiliates. I further acknowledge that franchisees are independent employers and separate companies and employers from Jackson Hewitt Inc., and set their own employment policies and practices. Franchisees are the exclusive employer of their employees and as such are solely responsible for all employment-related matters and decisions in their locations. Specifically, with regard to employees of franchisees, such franchisees, and not Jackson Hewitt, will have exclusive control over all employment-related decisions, including decisions concerning hiring, firing, wages, conditions of employment, discipline, staffing, or any other day-to-day employment issue. Jackson Hewitt Inc. will have no obligation or right to control any franchise employment issue relating to employees of a Jackson Hewitt franchisee. By applying for a job at a franchise-operated location, I understand that the information I provide will be forwarded to the franchisee in order for that organization to reach out to me and process and evaluate my application. I acknowledge that Jackson Hewitt will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the relevant franchisee for information about its privacy practices. Any communications opt-out that I submit in any franchisee&rsquo;s job application process is specific to that franchisee and will not be communicated to any other entity.
</div>

Client Service Associate

The Cigna Group

<div><div><h2 class="jobSectionHeader">About Cigna Healthcare</h2>
Cigna Healthcare is a global health service company dedicated to transforming healthcare. With roots in the U.S. and operations in over 30 countries, we serve more than 180 million customers and patients worldwide. Ranked 13th on the Fortune 500 in 2025, Cigna is recognized as one of the most trusted and influential names in the industry. 
Our mission is to improve the health, well being, and peace of mind of those we serve. 
Cigna Saudi Arabia, a branch of Cigna Worldwide Insurance Company, and the first foreign company license by Insurance Authority in KSA, is committed to delivering best-in-class health solutions aligned with Vision 2030. 
You&rsquo;ll join a globally recognized organization where trust, clear communication, and a positive culture shape how we work. Our leaders are consistent, approachable, and supportive, helping you maintain balance while doing meaningful work. 
We look for people who thrive in collaborative environments, care about meaningful change, and want to grow in a company that puts people first. At Cigna Healthcare, your work contributes to better care experiences and supports customers through important moments in their lives.<h2 class="jobSectionHeader">
About the Role</h2>
This role exists to ensure customers and partners receive timely, accurate, and clear support related to health insurance policies and services. You operate in a fast-paced, evolving call center environment where priorities can shift, and your ability to follow through and resolve inquiries end-to-end directly impacts customer confidence and satisfaction.<h2 class="jobSectionHeader">
What You&rsquo;ll Do :
</h2><ul><li>Provide clear, accurate responses to simple and complex inquiries across calls, emails, and written requests, improving understanding of eligibility, benefits, claims status, cards, certificates, and digital tools.</li><li>
Resolve customer, client, and broker issues by researching policy information and interpreting provisions to deliver effective solutions.</li><li>
Independently manage routine to moderately complex inquiries, grievances, complaints, and appeals through to resolution.</li><li>
Ensure requests and documentation are routed correctly for final processing, supporting timely outcomes.</li><li>
Maintain consistent follow-up and ownership in a high-volume environment with competing priorities.</li><li>
Contribute to a positive customer experience by communicating clearly and professionally in both Arabic and English.</li><li>
Adapt to changing workflows, shift schedules, and time-sensitive work while maintaining accuracy and service quality. 
</li></ul><h2 class="jobSectionHeader">
What You&rsquo;ll Bring :</h2><ul><li>
Bachelor&rsquo;s degree or equivalent.</li><li>
Minimum of 1 year of customer service experience focused on analyzing and resolving customer problems.</li><li>
Experience working in a call center environment.</li><li>
Experience in the healthcare insurance industry is required; candidates from financial or banking sectors are welcome.</li><li>
Fluency in spoken and written Arabic and English.</li><li>
Ability to work rotating 24x7 shifts, five days per week, including split shifts and public holidays.</li></ul><h2 class="jobSectionHeader">
Skills :</h2><h3 class="jobSectionHeader">
Soft Skills</h3><ul><li>
Clear and empathetic communication.</li><li>
Strong organization and time management.</li><li>
Ability to work independently while contributing positively to a team.</li><li>
Persistence and follow-through in resolving issues.</li><li>
Comfort managing change, ambiguity, and time-sensitive requests.</li></ul><h3 class="jobSectionHeader">
Technical / Functional Skills</h3><ul><li>
Ability to interpret insurance policy provisions accurately.</li><li>
Intermediate proficiency in Microsoft Office applications.</li><li>
Strong multitasking ability in a computer-based environment.</li><li>
Confidence handling high call volumes with attention to detail. 
</li></ul><h3 class="jobSectionHeader">
Nice to Have</h3><ul><li>
Strong understanding of medical terminology. 
</li></ul><h2 class="jobSectionHeader">
Why Join Us</h2><ul><li>
Competitive salary aligned with the market.</li><li>
Multicultural and hybrid working environment.</li><li>
Private Medical Insurance.</li><li>
Employee Wellbeing Benefits.</li><li>
Educational Development Program supporting continuous learning and growth.</li></ul>
Conditions :
<ul><li>Work in 24 x 7 rotation shifts.</li><li>
5 days a week.</li><li>
In split shifts (some hours in the morning and remaining hours in the afternoon or evening)</li><li>
During public holidays</li></ul></div>
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we&rsquo;re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.</div>

Customer Service Representative - Saudi National

alinma

<div>
 
 
 Job Summary:
 
 
 
 Call Center job involves handling incoming or outgoing customer calls to provide support, address inquiries, resolve issues, and sometimes conduct sales. Professionals in this role act as the front line of customer service for an organization, aiming to deliver a positive experience and resolve concerns efficiently.
 
 
 
 
 
 
 Educational Qualifications:
 
 
 <ul>
 <li>
 Diploma degree
 </li>
 <li>
 Bachelor&rsquo;s degree
 </li>
 </ul>
 
 
 
 
 
 Job-related Skills:
 
 
 <ul>
 <li>
 Communication Skills
 </li>
 <li>
 Problem-Solving
 </li>
 <li>
 Active Listening
 </li>
 <li>
 Multitasking
 </li>
 <li>
 Time Management
 </li>
 </ul>
</div>

Call Center Representative

alfanar

<div>
 Job description:
 
 
 Job Purpose
 
 Providing excellent customer service by handling inbound and outbound calls, addressing customer inquiries, resolving issues, and promoting products or services. Ensure customer satisfaction, support customer retention, and contribute to the overall success of the company through effective communication and problem-solving skills.
 
 Key Accountability Areas
 
 Toll-Free Call Reception and Customer Needs Identification:
 
 <ul>
 <li>
 Receive all incoming calls on the toll-free number, promptly identifying customer needs and providing appropriate solutions through active listening.
 </li>
 </ul>
 
 Ticket Creation and Data Entry:
 
 <ul>
 <li>
 Create tickets in the Cloud for Customers system with all necessary information, accurately documenting requests such as maintenance, inquiries, commercial complaints, service requests, and warranty letters, while ensuring the accuracy of data entry.
 </li>
 </ul>
 
 Ticket Assignment and Follow-Up:
 
 <ul>
 <li>
 Assign tickets to the relevant parties based on the nature of the request and follow up on pending tickets to ensure they are closed in accordance with established guidelines, maintaining communication with customers throughout the process.
 </li>
 </ul>
 
 Call Transfer Management and Information Sharing:
 
 <ul>
 <li>
 Transfer all calls from the Unified Number to the appropriate internal extensions and share accurate information with customers when requested, maintaining professionalism in all interactions.
 </li>
 </ul>
 
 Professional Call Behavior and Outgoing Call Campaigns:
 
 <ul>
 <li>
 Maintain the right behavior during calls as per established protocols, and run outgoing call campaigns to engage customers for follow-ups or promotions.
 </li>
 </ul>
 Role Accountability
 
 HR Proficiency:
 
 <li>
 Ability to obtain updated soft and technical skills related to the job
 </li>
 <li>
 To have a vision and a plan for the career path and how to achieve it.
 </li>
 
 Delivery:
 
 <li>
 Perform the planned activities to meet the operational and development targets as per delivery schedules.
 </li>
 <li>
 Utilize resources effectively to achieve objectives within efficient cost and time.
 </li>
 <li>
 Provide a periodic report formatted by detailing the deviation and execution of planned tasks.
 </li>
 
 Problem-Solving:
 
 <li>
 Solve any related problems arise and escalate any complex operational issues.
 </li>
 
 Quality:
 
 <li>
 Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.
 </li>
 
 Business Process Improvements:
 
 <li>
 Coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.
 </li>
 
 Compliance:
 
 <li>
 Comply to related policy and procedures and work instructions.
 </li>
 
 Health, Safety, and Environment:
 
 <li>
 Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.
 </li>
 Academic Qualification Diploma Degree in Not ApplicableWork Experience Fresher - 0-2 yearsTechnical / Functional Competencies Customer ServiceProduct KnowledgeCustomer CommunicationProblem Solving
 
 
 Profile description:
 
 
 
 Alfanar is a Saudi company with an international presence, primarily engaged in the manufacturing and trading of a wide variety of low, medium, and high voltage electrical products, in addition to its portfolio of conventional and renewable energy solutions, oil and gas, water treatment, infrastructure, technical services, and digital solutions.
 
 
 &nbsp;
 
 
 The hub of alfanar&rsquo;s manufacturing operations is Medinet alfanar Alsinaiya, a 700,000 square-meter complex located in Riyadh. The complex houses an array of ultra-modern manufacturing facilities and laboratories equipped with state-of-the-art technologies and staffed with highly skilled professionals.
 
 
 &nbsp;
 
 
 alfanar derives its success from its commitment to providing the highest quality standards to its customers, and the continuous development of its human capital, who alfanar considers its most valuable asset. With this in mind, alfanar promotes a proactive work environment where its employees are always valued, nurtured, and empowered to fuel their pride in being part of alfanar.
 
 
 &nbsp;
 
 
 For more information about alfanar, please visit alfanar.com
 
</div>

Apparel Group

<div>
 
 Position Objective
 
 
 
 The Sales Associate is responsible for representing the brand by maximizing sales and delivering exceptional customer service. This role involves maintaining store standards, supporting visual merchandising, and assisting in the overall retail experience while adhering to operational duties as assigned by the Store Manager or Assistant Store Manager.
 
 
 
 Key Responsibility
 
 
 
 Customer Service:
 
 
 <ul>
 <li>
 Greet customers and assist them in selecting products that meet their needs.
 </li>
 <li>
 Convert window shoppers into buyers through proactive engagement.
 </li>
 <li>
 Promote the company's loyalty program to encourage repeat sales.
 </li>
 <li>
 Deliver top-tier customer service by following the company&rsquo;s GUEST model (Greet, Understand, Explain, Sell, Thank).
 </li>
 <li>
 Stay informed about various brands within the group to offer effective suggestions and cross-selling opportunities.
 </li>
 <li>
 Educate customers on product features, benefits, materials, and care instructions.
 
 
 </li>
 </ul>
 
 Grooming / Attitude / Knowledge
 
 
 
 <ul>
 <li>
 Always present a well-groomed and professional appearance.
 </li>
 <li>
 Be flexible and available to work extended hours during peak sales periods.
 </li>
 <li>
 Stay up-to-date on product knowledge to minimize stock loss and provide accurate recommendations.
 
 
 </li>
 </ul>
 
 Merchandising
 
 
 
 <ul>
 <li>
 Ensure products are displayed in an attractive manner according to store layout standards.
 </li>
 <li>
 Adhere to visual merchandising (VM) guidelines and stock management protocols, especially for clearance items.
 </li>
 <li>
 Record and maintain accurate inventory records for incoming and outgoing stock.
 </li>
 <li>
 Upsell and cross-sell products to increase sales opportunities.
 </li>
 <li>
 Maintain strong knowledge of product inventory and promotions to communicate effectively with customers.
 
 
 </li>
 </ul>
 
 Process
 
 
 
 <ul>
 <li>
 Efficiently operate the Point of Sale (POS) system for billing and transactions.
 </li>
 <li>
 Balance the cash till at the start and end of shifts.
 </li>
 <li>
 Accurately process payments through cash, credit cards, vouchers, or automatic debits.
 </li>
 <li>
 Issue receipts, refunds, and change to customers correctly.
 </li>
 <li>
 Maintain vigilance regarding store security and ensure all loss prevention policies are followed.
 </li>
 <li>
 Replenish and re-merchandise stock on the sales floor to ensure product availability at all times.
 
 
 </li>
 </ul>
 
 Desired Qualification
 
 
 
 The ideal Sales Associate in a retail company should have a bachelor&rsquo;s degree with effective communication and interpersonal skills in order to contribute to a welcoming customer experience, previous experience in a sales role is preferred.
</div>

Sales Associate

Amazon

<div>
 
 Description
 
 
 
 We&rsquo;re expanding our Learning team within Amazon Operations! If you&rsquo;re interested in joining a business where you can achieve amazing results and put smiles on people&rsquo;s faces, this could be the role for you.
 
 
 The Last Mile Learning Associate works with Operations Managers, Area Managers and associates. Constantly improves the long-term capabilities of the area to which he/she is assigned.
 
 
 The ideal candidate will have excellent communication skills, comfortable talking in front of a group as well as one-on-one with an individual, able to give and receive feedback effectively. Ability to follow up and meets time commitments and deadlines, is goal oriented, gives insight to area managers. Works hard for the success of others, constantly remains &ldquo;customer obsessed&rdquo;. Demonstrates a positive &ldquo;can do&rdquo; demeanor and has fun and gains energy from working with others. Measure Associate performance around Safety, Quality, and Productivity applies learning tools to improve operation metrics . Improves associates' job-related skills; develops, maintains and applies learning tools (methods, checklists and skill building agreements) to encourage associate development, assists in driving success of peak and non-peak training plans.
 
 
 Key job responsibilities
 
 
 
 The Learning Associate Will Achieve This Objective By
 
 
 
 <ul>
 <li>
 Executing all standard trainer tasks as outlined on Trainer Standard Work Checklist
 </li>
 <li>
 Delivering network standard training
 </li>
 <li>
 Partnering with Operations Leaders to Evaluate and improve training processes within work areas
 </li>
 <li>
 Directly coaching associates to improve job performance
 </li>
 <li>
 Managing training compliance to ensure accurate training records are housed correctly
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Experience with written and verbal communication and presentation
 </li>
 <li>
 Experience using Microsoft Office (Excel, Word, PowerPoint, Outlook)
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Speak, write, and read fluently in English
 </li>
 <li>
 Bachelor's degree or equivalent
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Afaq - Warehouse Branch - J02
 
 
 Job ID: A3166279
</div>

Learning Associate, KSA L&D

Explore 1017+ Customer care associate in Riyadh this May. Find roles across top companies and apply now to boost your career.

1017 customer care associate jobs In Riyadh

Customer Care Advisor (Voice)

Client Service Associate

Customer Service Representative - Saudi National

Call Center Representative

Call Center Representative

Sales Associate

Learning Associate, KSA L&D