customer service manager, airport customer operations

office & employee experience manager (part-time)

customer service manager, airport customer operations Jobs in New York

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internal communications manager

office & employee experience manager (part-time) Jobs in New York

senior customer support associate Jobs in New York

senior customer support associate

customer experience manager

Betches Media

<div>
 
 About Us
 
 
 
 Betches Media is the ultimate digital media and lifestyle destination for women. As a pioneer in the humor and entertainment space, we&rsquo;ve built a powerful platform that connects with over 250M fans across social media, podcasts, web, events, and e-commerce. Our funny, honest, and candid approach resonates with women globally, creating a one-of-a-kind community.
 
 
 Now as a part of LBG Media, Betches is in an exciting new chapter, leveraging the global reach and innovation of our parent company to push the boundaries of creative media.
 
 
 This is your opportunity to be at the forefront of shaping the future of Betches Media and propel the brand through its next phase of growth.
 
 
 
 Description
 
 
 
 We are seeking a Part-Time Office + Employee Experience Manager to lead the day-to-day office operations and facilities management of our NYC office. The hours will be 9:00 AM &ndash; 3:00 PM ET, three days per week Tuesday, Wednesday and Thursday. On average the Part-time Office + Employee Experience Manager will work 18 hours per week, with the opportunity to take on additional hours based to support special events as needed.
 
 
 The ideal candidate is proactive, organized, and passionate about creating environments where people thrive. You will work in partnership with the Senior People and Culture Coordinator to bring a daily focus to facilities maintenance, hospitality, and employee experience. You will serve as the go-to resource for employees, guests, and vendors alike and bring our office culture to life.
 
 
 This role requires adaptability, strong communication skills, and a hospitality mindset. You will anticipate needs, solve problems before they arise, and serve as a trusted, approachable resource for employees.
 
 
 
 Roles &amp; Responsibilities
 
 
 
 <ul>
 <li>
 Serve as the #1 point of contact for employees&rsquo; workspace needs in NYC.
 </li>
 <li>
 Optimize our facilities routines, day to day office maintenance and build an office playbook to facilitate repeatable processes across office maintenance, vendor and landlord management, and employee experience.
 </li>
 <li>
 Own the reception area and ensure a seamless experience for all guests.
 </li>
 <li>
 Lead NYC office operations, including vendors, supplies, maintenance, mail, shipping &amp; receiving, and logistics.
 </li>
 <li>
 Manage inventory to ensure the office is well equipped with snacks, beverages, and essential supplies.
 </li>
 <li>
 Maintain the NYC office budget and ensure financial stewardship with strong ROI.
 </li>
 <li>
 Build and execute in-person events and programs that drive engagement and community.
 </li>
 <li>
 Organize and support internal and external company events, including new hire onboarding and all hands meetings.
 </li>
 <li>
 Design office communication tools and processes to enhance clarity and engagement.
 </li>
 <li>
 Support space and capacity planning, continually improving office layout and seating plans.
 </li>
 <li>
 Partner with property management and vendors for services, repairs, and support.
 </li>
 <li>
 Provide light executive support as needed, including calendar management, scheduling meetings, and assisting with day-to-day administrative needs.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 5+ years of experience in Office Management, Facilities, or Community roles, ideally at a high-growth company.
 </li>
 <li>
 Availability to work onsite in our New York City office Tuesday&ndash;Thursday from 9:00 AM &ndash; 3:00 PM ET is required.
 </li>
 <li>
 Proven ability to create an outstanding employee and guest experience.
 </li>
 <li>
 Strong communication and project management skills; able to manage multiple priorities seamlessly.
 </li>
 <li>
 Experience in fast-paced, evolving environments; enjoys building new systems and processes. You&rsquo;re scrappy, resourceful and you see challenges as opportunities.
 </li>
 <li>
 Customer service and hospitality mindset &mdash; friendly, approachable, and solutions-oriented.
 </li>
 <li>
 Detail-oriented with strong follow-through and focus on employee experience.
 </li>
 <li>
 Proactive problem solver who anticipates needs and resolves issues before they escalate.
 </li>
 <li>
 Excellent at prioritization, time management, and handling multiple work streams simultaneously.
 
 
 </li>
 </ul>
 
 Compensation
 
 
 
 The expected hourly rate for this role is $25-$30 an hour, and a commitment of up to 20 hours per week.
 
 
 
 Learn more about
 
 
 our culture and perks
 
 
 
 
 Our DEI+ Commitment
 
 
 
 At Betches, we are committed to building a diverse and inclusive workplace that empowers talent from many different backgrounds, experiences, and identities. We believe that true creativity and knowledge emerge when diversity and inclusion are fully embraced. We strive to create a workforce that reflects the diversity of our clients and our communities, recognizing that our journey towards excellence is ongoing. Together, we aim to foster an environment where everyone can contribute to and benefit from our shared success.
 
 
 <ul>
 <li>
 We house all active job postings on careers.betches.com or LinkedIn.com, attaching jobs to our official Betches Media Company page. We will never request sensitive personal information via email or during an interview such as Social Security numbers, banking details, or other confidential data. If you receive a communication that seems suspicious or does not follow these guidelines, please do not respond or share personal information. Instead, contact us hr@betches.com.
 </li>
 </ul>
</div>

Office & Employee Experience Manager (Part-Time)

American Airlines

<div>
 
 Intro
 
 
 
 Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you&rsquo;ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you&rsquo;ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
 
 
 
 Why you'll love this job
 
 
 
 <ul>
 <li>
 American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.
 </li>
 <li>
 CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.
 </li>
 <li>
 Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.
 </li>
 <li>
 CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
 </li>
 <li>
 This job is a member of the Airports Team within the Customer Experience Division
 </li>
 <li>
 The pay range for this role is $51,000 to $86,500, taking into account the qualifications and experience of the selected candidate.
 
 
 </li>
 </ul>
 
 What You'll Do
 
 
 
 
 As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
 
 
 
 <ul>
 <li>
 Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being
 </li>
 <li>
 Be a safety advocate: Look for safety concerns and address them as needed
 </li>
 <li>
 Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
 </li>
 <li>
 Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity
 </li>
 <li>
 Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
 </li>
 <li>
 Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements
 </li>
 <li>
 Promote effective communication among departments to engage our team to work together to achieve common goals.
 </li>
 <li>
 Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure
 </li>
 <li>
 Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty)
 </li>
 <li>
 Manage escalated service issues and be visible to your team members when problems arise
 </li>
 <li>
 Deliver key corporate and local information to frontline leaders in an efficient and effective manner. Set the expectations and ensure team members understand the why behind the focus/criticality.
 </li>
 <li>
 Ability to learn and apply union contract rules/regs in daily interactions with frontline team members and local union leaders
 
 
 </li>
 </ul>
 
 All you'll need for success
 
 
 
 
 Minimum Qualifications- Education &amp; Prior Job Experience
 
 
 
 <ul>
 <li>
 High School diploma or GED Equivalency
 
 
 </li>
 </ul>
 
 Preferred Qualifications- Education &amp; Prior Job Experience
 
 
 
 <ul>
 <li>
 Previous airport customer service experience
 </li>
 <li>
 2 years experience leading others
 </li>
 <li>
 Knowledge of company policies and procedures and functional automation applications
 
 
 </li>
 </ul>
 
 Skills, Licenses &amp; Certifications
 
 
 
 <ul>
 <li>
 Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
 </li>
 <li>
 Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
 </li>
 <li>
 Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
 </li>
 <li>
 Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action
 </li>
 <li>
 Strong decision-making skills
 </li>
 <li>
 Ability to work independently as well as collaboratively
 </li>
 <li>
 Ability to work under demanding operational conditions
 </li>
 <li>
 Ability to prioritize and execute with a sense of urgency and preciseness
 </li>
 <li>
 Ability to use sound business judgment to resolve issues with internal and external customers
 </li>
 <li>
 Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
 </li>
 <li>
 Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
 </li>
 <li>
 Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement
 </li>
 <li>
 Valid driver's license
 </li>
 <li>
 Ability to qualify for (SIDA) badge
 </li>
 <li>
 Ability to work extra hours when there are operational needs
 </li>
 <li>
 Ability to work rotating shifts including weekends, holidays and days-off
 
 
 </li>
 </ul>
 
 What You'll Get
 
 
 
 Feel free to take advantage of all that American Airlines has to offer:
 
 
 <ul>
 <li>
 Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
 </li>
 <li>
 Health Benefits: On day one, you&rsquo;ll have access to your health, dental, prescription and vision benefits to help you stay well. And that&rsquo;s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
 </li>
 <li>
 Wellness Programs: We want you to be the best version of yourself &ndash; that&rsquo;s why our wellness programs provide you with all the right tools, resources and support you need.
 </li>
 <li>
 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
 </li>
 <li>
 Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
 
 
 </li>
 </ul>
 
 Feel free to be yourself at American
 
 
 
 From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
 
 
 Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life&rsquo;s journey? Feel free to be yourself at American.
</div>

Customer Service Manager, Airport Customer Operations

<div><div><div><h2 class="jobSectionHeader">Intro</h2></div><div>
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you&rsquo;ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you&rsquo;ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!</div></div><div><div><h2 class="jobSectionHeader">
Why you'll love this job</h2></div><div><ul><li>
American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.</li><li>
CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.</li><li>
Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.</li><li>
CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.</li><li>
This job is a member of the Airports Team within the Customer Experience Division</li><li>
The pay range for this role is $51,000 to $86,500, taking into account the qualifications and experience of the selected candidate.</li></ul></div></div><div><div><h2 class="jobSectionHeader">
What you'll do</h2></div><div>
As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.<ul><li>
Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being</li><li>
Be a safety advocate: Look for safety concerns and address them as needed</li><li>
Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors</li><li>
Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity</li><li>
Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner</li><li>
Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements</li><li>
Promote effective communication among departments to engage our team to work together to achieve common goals.</li><li>
Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure</li><li>
Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty)</li><li>
Manage escalated service issues and be visible to your team members when problems arise</li><li>
Deliver key corporate and local information to frontline leaders in an efficient and effective manner. Set the expectations and ensure team members understand the why behind the focus/criticality.</li><li>
Ability to learn and apply union contract rules/regs in daily interactions with frontline team members and local union leaders</li></ul></div></div><div><div><h2 class="jobSectionHeader">
All you'll need for success</h2></div><div>
Minimum Qualifications- Education &amp; Prior Job Experience<ul><li>
High School diploma or GED Equivalency</li></ul>
Preferred Qualifications- Education &amp; Prior Job Experience<ul><li>
Previous airport customer service experience</li><li>
2 years experience leading others</li><li>
Knowledge of company policies and procedures and functional automation applications</li></ul>
Skills, Licenses &amp; Certifications<ul><li>
Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment</li><li>
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate</li><li>
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems</li><li>
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action</li><li>
Strong decision-making skills</li><li>
Ability to work independently as well as collaboratively</li><li>
Ability to work under demanding operational conditions</li><li>
Ability to prioritize and execute with a sense of urgency and preciseness</li><li>
Ability to use sound business judgment to resolve issues with internal and external customers</li><li>
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation</li><li>
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.</li><li>
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement</li><li>
Valid driver's license</li><li>
Ability to qualify for (SIDA) badge</li><li>
Ability to work extra hours when there are operational needs</li><li>
Ability to work rotating shifts including weekends, holidays and days-off</li></ul></div></div><div><div><h2 class="jobSectionHeader">
What you'll get</h2></div><div>
Feel free to take advantage of all that American Airlines has to offer:<ul><li>
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.</li><li>
Health Benefits: On day one, you&rsquo;ll have access to your health, dental, prescription and vision benefits to help you stay well. And that&rsquo;s just the start, we also offer virtual doctor visits, flexible spending accounts and more.</li><li>
Wellness Programs: We want you to be the best version of yourself &ndash; that&rsquo;s why our wellness programs provide you with all the right tools, resources and support you need.</li><li>
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.</li><li>
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Feel free to be yourself at American</h2></div><div>
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. 
 
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life&rsquo;s journey? Feel free to be yourself at American.</div></div></div>

Assured Environments

<div>Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!
For more information about our benefits, see below!
We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to &quot;protect people, enhance lives, and preserve the planet.&quot;<div>
Region / Function: North America / Customer Experience
Location: US
Reports To: Planning &amp; Scheduling Supervisor
Key Relationships:<ul><li>
Planning &amp; Scheduling Supervisor</li><li>
Planning &amp; Scheduling Sr. Leader</li><li>
Director Routing and Scheduling</li><li>
VP Logistics</li><li>
Branch Managers, Service Managers, and Technicians</li><li>
Contact Center colleagues</li><li>
North America Managers and Colleagues</li><li>
Key customers</li><li>
Strong relationships within customer organization and field</li></ul>
Job Summary: 
In this position the scheduler will use a variety of routing and scheduling software solutions to create and provide tech Schedules each day. This person will be responsible for partnering and supporting the field operations teams, Customer Service Associates, as well as, having the ability to accommodate and or overcome customer scheduling objections all while creating a great customer experience. In this position you will also be responsible to achieve company goals and objectives, report metrics and work with others to achieve a common goal.
Key Performance Indicators:<ul><li>
Scheduling Customer Follow-up Requests worked</li><li>
PNI (paid, not inspected) and INI (initial service) Scheduled</li></ul> 
Principal Duties and Responsibilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Responsibilities and essential job functions include but are not limited to the following:<ul><li>
Support assigned branches, regions or division confirming and setting scheduling work where there is no current capacity</li><li>
Works Scheduling CFR&rsquo;s and assigns schedules while partnering with the field</li><li>
Assist in Scheduling New Business</li><li>
Work with Branch and Customer to reinstate and schedule their cancelled work order</li><li>
Work with Branch and Customer by offering current month availability to work orders schedule into the future</li><li>
Call/Text customers when techs call out that require stops to be moved</li><li>
Contacts and moves up INI scheduled outside of 3 days</li><li>
Use Excel to compile reports as requested</li><li>
Performs other duties as assigned</li></ul></div>
CANDIDATE SUMMARY<div>
Required Experience:<ul><li>
Ability to read, analyze, and interpret general business documents, maintenance instructions, procedural manuals and/or government regulations</li><li>
Ability to manage multiple, repetitive tasks</li><li>
Basic understanding of internet, e-mail processes, software applications (such as MS Word, Outlook), Texting software or other forms of software needed to accomplish this objective</li><li>
Ability to effectively interact with co-workers and the public</li><li>
Basic knowledge of the company&rsquo;s branch service department as it relates to resources, territory structure, advanced planning of recurring services and schedule availability for unplanned demand</li><li>
Basic knowledge of the company&rsquo;s operating systems</li></ul>
Required Leadership Traits and Characteristics:<ul><li>
Outstanding communication skills with demonstrated ability to influence at all levels with a range of internal and external stakeholders including customers, employees, and suppliers as required.</li><li>
Able to demonstrate strong levels of drive, work ethic and personal accountability with the ability to work under pressure while maintaining sound judgement and a rigorous focus on the details.
</li><li>Acts with the highest standards of integrity at all times and builds enduring and trusting relationships across all key stakeholders.</li></ul> 
Formal Education, Qualifications or Training:<ul><li>
High school diploma or (GED) or equivalent combination of education and/or experience in the service industry</li><li>
1-2 years of related experience as dispatcher and/or customer service agent</li></ul>
Physical Demands and Working Conditions:
The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Incumbent must be prepared to:<ul><li>
Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.</li><li>
Sitting for long periods of time while using office equipment such as computers, phones and etc.</li><li>
Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.</li><li>
Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment.</li></ul>
Incumbent is required to have:<ul><li>
Close visual acuity to perform detail-oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm&rsquo;s reach with skill, control, and accuracy, such as preparing and analyzing data, viewing computer screen and expansive reading.</li></ul>
Incumbent will be subject to:<ul><li>
Inside working conditions: The change of building environment such as with or without air conditioning and heating.</li></ul></div><h2 class="jobSectionHeader">
Base Pay Range</h2>
Hourly: $23.00 - $29.00
While starting pay falls within the given range, it can vary based on factors like geographic location, skills, education, and experience. Total earnings may also be affected by overtime, incentives, commissions, performance, and route assignment (where applicable).
Why Choose Us? 
 
A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives. 
 
Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria. 
 
Click here to read more about our Total Rewards Program which includes: 
 
Professional and Personal Growth<ul><li>
Multiple avenues to grow your career</li><li>
Training and development programs available</li><li>
Tuition Reimbursement benefits (for FT Colleagues)</li></ul> 
Health and Wellness<ul><li>
Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1</li><li>
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more</li></ul> 
Savings and Retirement<ul><li>
401(k) retirement plan with company-matching contributions
</li></ul>Work-Life Balance<ul><li>
Vacation days &amp; sick days</li><li>
Company-paid holidays &amp; floating holidays</li><li>
A company mindset that prioritizes health, safety, and flexibility</li></ul> 
We are looking for individuals who want to make a difference where our customers live and work. Is that you? 
This company is a Drug Free workplace.
Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.
California residents click here to review your privacy rights.<div>
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.</div>
By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.</div>

Service Scheduler, Customer Experience

The Home Depot

<div>Position Purpose:
Pro Experience Managers (Pro XM) are members of the store leadership team responsible for overseeing the execution of store standards, including customer service, department readiness, and operational processes. Working alongside the in-store Pro team, this role executes strategies to increase sales, loyalty, and Pro Xtra signups while ensuring a speedy, accurate customer experience. The Pro XM drives efficient Pro customer flow, enforces Pro standards, and ensures deliveries are on-time and complete. The Pro XM executes safe opening and closing processes and performs Manager on Duty (MOD) responsibilities strictly in accordance with established SOPs, escalating non-standard issues to the Store Manager or ASM. They coach and train associates on company policies, safety procedures, and customer service. When serving as the MOD, they implement business decisions by partnering with appropriate resources and following SOPs. They also collaborate with Store Leaders, Outside Sales, and Specialty Managers to provide input on Pro strategies. This position requires strict adherence to all timekeeping and break policies. The Pro XM upholds all company policies and champions a safe working environment by correcting hazards, ensuring associates complete safety training, and working safely to protect themselves, co-workers, and customers. 
 
Key Responsibilities:<ul><li>
30% - Customer Service / Experience - Service Leadership: Service Leadership: Champion the GET culture by working alongside the team to model service standards and provide real-time coaching on customer interactions. Pro Experience: Actively manage the Pro area to minimize wait times, ensuring carts, signage, and equipment are always available for Pro customers. Inventory Execution: Walk the Top 10 Pro Classes daily to ensure on-shelf availability and job-lot quantities, partnering with ASMs to address gaps. Order Quality: Validate all Will Calls &amp; Deliveries at the start of every shift to ensure accuracy, quality, and on-time completion. Resolution: Promptly resolve customer concerns to ensure satisfaction, escalating complex issues to senior leadership when necessary. Recognition: Drive morale by identifying and rewarding great service behaviors using Bravos and Homers.</li><li>
30% - People - Talent Acquisition: Assist with recruitment and interviews to provide input to the Store Manager/ASM. Training Compliance: Ensure Pro Team Knowledge Depot (KD) training is current and drive engagement with hdPhone learning tools. Performance Management: Provide informal and formal performance-based coaching and provide performance observations to store management. Responsible for completing performance management documentation for review by the Assistant Store Manager. Coaching &amp; Development: Provide real-time feedback and maintain active Development Blueprints to improve sales, service, and product knowledge. Employee Relations: Champion &quot;Voice of the Associate&quot; initiatives and actively resolve associate concerns consistent with company policy to maintain high engagement levels. Staffing &amp; Coverage: Monitor Pro Department staffing to address immediate coverage and and manage attendance variances. Accountability: Enforce THD policies and hold associates accountable for operational standards and behavioral expectations</li><li>
15% -Safety - Ensure strict adherence to hazmat procedures, SOPs, and Safety Matters guidelines. Immediately intervene to correct unsafe behaviors and recognize associates who demonstrate safe practices. Verify that all relevant safety checklists are completed on time and confirm that corrective actions are implemented. Model safe work practices and complete all assigned safety training. Guide associates on the proper use of Personal Protective Equipment (PPE) and safe lifting techniques. Enforce safe distances around Lift Equipment and ensure associates understand the correct policies. Maintain safe aisles and walking surfaces by keeping them clear of debris. Assist customers shopping in an unsafe manner to prevent injury. Immediately correct unsafe conditions and hazardous situations as they arise.</li><li>
25%- Shared Manager on Duty &ndash; Opening &amp; Closing Operations: Perform all Opening/Closing duties, including securing the building, in strict adherence to security SOPs. Team Alignment: Lead store kickoff meetings and walk each department to communicate tasks and ensure total store readiness. Operational Continuity: Conduct hand-off walks with the prior MOD and partner with the Store Manager/ASMs to validate daily priorities. Execution &amp; Compliance: Verify timely completion of store checklists and equipment safety inspections, ensuring immediate corrective actions are implemented. Merchandising Strategy: Review upcoming events and ads to determine required actions and partner with supervisors to ensure execution.</li></ul>
Direct Manager/Direct Reports:<ul><li>
This Position typically Reports to Specialty ASM or Pro ASM</li><li>
This position has 4 Direct Reports</li></ul>
Travel Requirements:<ul><li>
No travel required</li></ul>
Physical Requirements:<ul><li>
Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.</li></ul>
Working Conditions:
<ul><li>Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes, or odors</li></ul>
Minimum Qualifications:<ul><li>
Must be 18 years of age or older</li><li>
Must be legally permitted to work in the United States</li><li>
Ability to work a flexible schedule, including nights, weekends, and overtime as needed.</li><li>
1 year of relevant work experience, including management of people and retail operations.</li></ul>
Preferred Qualifications:<ul><li>
At least 1 year prior merchandising and/or operational experience.</li><li>
At least 1 year leadership experience, preferably big box retail.</li><li>
Knowledge of the home improvement industry.</li></ul>
Minimum Education:
<ul><li>The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.</li></ul>
Preferred Education:
<ul><li>No additional education</li></ul>
Minimum Years of Work Experience:<ul><li>
2 + years of previous related work experience</li></ul>
Preferred Years of Work Experience:
<ul><li>No additional years of experience</li></ul>
Minimum Leadership Experience:
<ul><li>1+ year of previous leadership Experience</li></ul>
Preferred Leadership Experience:
<ul><li>1+ year of previous leadership Experience</li></ul>
Certifications:<ul><li>
None</li></ul>
Competencies:
<ul><li>Decision Quality
</li><li>Self-Development</li><li>
Situational Adaptability</li><li>
Customer Focus</li><li>
Manages Conflict</li><li>
Develops Talent</li><li>
Manages Conflict</li></ul></div>

Pro Experience Manager

My Estate to Liquidate

Job Overview We are seeking an energetic and detail-oriented Estate Sale Manager to lead and coordinate all aspects of estate sales from start to finish. This dynamic role involves managing sales events, overseeing staff, and ensuring exceptional customer service. The ideal candidate will possess strong management skills, excellent communication abilities, and a passion for organizing and merchandising. As an Estate Sale Manager, you will drive sales success while maintaining a positive and engaging environment for clients and customers alike. This paid position offers an exciting opportunity to showcase leadership, organizational expertise, and sales acumen in a fast-paced setting.Responsibilities<ul><li>Plan, organize, and execute estate sale events with precision and enthusiasm</li><li>Lead and supervise a team of sales associates, providing training and development to ensure top performance</li><li>Manage inventory control, pricing strategies, and merchandising to maximize sales potential</li><li>Handle customer inquiries with professionalism, ensuring a positive shopping experience</li><li>Oversee cash handling, POS transactions, and bookkeeping to maintain accurate financial records</li><li>Coordinate purchasing of sale items and manage vendor relationships when necessary</li><li>Implement effective marketing strategies to promote upcoming estate sales and attract diverse clientele</li></ul>Qualifications<ul><li>Proven management experience in retail sales, estate sales, or similar environments with supervising responsibilities</li><li>Strong skills in negotiation, customer service, and employee orientation</li><li>Excellent organizational skills with the ability to multitask efficiently in a fast-paced setting</li><li>Knowledge of inventory management systems, POS technology, and retail math principles</li><li>Bilingual or multilingual abilities are a plus for engaging with diverse customers</li><li>Experience in recruiting, training, and developing team members is highly desirable</li><li>Familiarity with budgeting, pricing strategies, merchandising, and store management practices</li><li>Exceptional communication skills coupled with leadership qualities to motivate staff and engage clients effectively</li><li>Ability to handle cash transactions accurately and perform basic bookkeeping tasks</li></ul>Join us as an Estate Sale Manager where your leadership will make a difference! Bring your passion for retail management, your knack for organization, and your enthusiasm for delivering outstanding customer experiences. This role offers a vibrant environment where your skills will shine while helping clients transition smoothly through their estate sale needs.Job Type: ContractPay: $48,955.07 - $58,956.64 per yearWork Location: Hybrid remote in New York, NY 10040

Estate Sale Manager

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Estate Sale Manager