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customer experience manager

NABIS

<div>
 
 
 
 About Nabis
 
 
 
 Nabis is the #1 Licensed Cannabis Wholesale Platform in the world with the largest portfolio of cannabis brands, supplying hundreds of brands to retailers across California, New York, and Nevada. Our mission is to empower the world to discover cannabis by providing choice, access, and innovation.
 
 
 We're at the forefront of this movement and are building an innovative technology-first platform to scale the entirety of the cannabis industry. Through dedication to enhancing efficiency, transparency, and customer satisfaction, Nabis is paving the way for sweeping legalization.
 
 
 Our team, backed by Y Combinator and from a celebrity roster of tech luminaries and celebrities, including Doordash co-founder Stanley Tang, NFL Hall of Famer Joe Montana, Gmail creator Paul Buchheit, and Twitch cofounder Justin Kan, is scaling the cannabis supply chain with technology and our ultimate goal is to become the largest distributor of cannabis products in the world.
 
 
 
 Job Description
 
 
 
 The Customer Experience Manager actively aligns the goals of our external partners with the Nabis Mission and day-to-day operation, while maintaining transparency with the internal organization. This role must maintain a sense of the big picture, along with a rigorous understanding of day-to-day operations/SOP's. They will actively monitor and participate in all external communications to Brands and constantly work with Operations Managers to improve and standardize communication. They will participate in Brands' first orders, meeting with all points of contact, and act as liaisons to all Nabis departments, facilitating introductions and ensuring overall white-glove services. They will train Brands to use the Nabis portal in the most efficient way to align with internal SOP's, while
 
 obsessing over the customer.
 
 They will ultimately give their 'green light' to let new Brands fly and continuously monitor touchpoints to ensure maintained consistency. They will flag any less-than-perfect situation, communicate solutions to the team, and will work to course-correct by quarterbacking situations. As an active day-to-day air traffic controller for the operation, this role must have professional and effective relationships with all operations members, must be involved in all irregular and escalated matters, and must work with colleagues and GM to flag operational gaps of ownership, take interim ownership, and actively work to close them by assigning ownership.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Overall owner of external comms between external partners and Nabis, while maintaining positive tone of partnership in communications (both internally and externally) to strive for customer delight
 </li>
 <ul>
 <li>
 Actively monitor all comms (Zendesk, Slack, Phone, etc) between partners and Nabis.
 </li>
 <li>
 Ensure timely response and effective communication by directly responding and/or monitoring all communications
 </li>
 <li>
 Hold local team accountable to communication metrics (ie response and resolution times)
 </li>
 <li>
 Work closely with Ops Managers to keep them in the loop about non-copied comms (phone calls and texts) - establish SOP's to create visibility across all comms.
 </li>
 <li>
 Serve as a secondary point of contact and closer for all handles.
 </li>
 <li>
 Monitor active threads regularly for timely response and make sure no communications are left unattended.
 </li>
 <li>
 Police archiving of all resolved threads in Zendesk, maintaining manageable inboxes
 </li>
 <li>
 Serve as the primary point of contact on escalated situations, working with GM and Operations Managers to resolve.
 </li>
 <li>
 Conduct Post-Mortems of escalated situations and write/assign SOP's for future instances.
 </li>
 <li>
 Serve as primary handle owner when needed.
 </li>
 <li>
 Work to constantly develop, improve, and standardize Nabis communication to all brands
 </li>
 <li>
 Train team on communication with partners
 
 </li>
 </ul>
 </ul>
 
 CX Team Manager
 
 
 
 <ul>
 <li>
 Manage, coach and develop CX associates, Sr. Associate and supervisor to perform all tasks accurately and efficiently while instilling a positive team culture and working environment
 </li>
 <li>
 Be responsible for teams successes and losses, holding them accountable to established department KPIs and processes
 
 
 </li>
 </ul>
 
 Active Voice for Brands to local team and vice-versa with an emphasis on truly solving the problem for customers (rather than passing the ball)
 
 
 
 <ul>
 <li>
 Regularly update local operations on Brand developments and provide context on operational impacts.
 </li>
 <li>
 Regularly evaluate operational pain points with Brands and guide Brands to mitigate
 
 
 </li>
 </ul>
 
 Brand Operational Onboarding
 
 
 
 <ul>
 <li>
 Seamlessly pickup onboarding process from Partnerships manager to facilitate a smooth transition to the CX team.
 </li>
 <li>
 Provide white glove service for Brand's first orders
 </li>
 <li>
 Guide Brands through order creation and overall Nabis process, introducing them to handles and respective managers along the way and ensuring they are using Nabis in a most efficient and effective way
 </li>
 <li>
 Actively following up to offer guidance and solicit feedback from Brands
 </li>
 <li>
 Owning the operation's seamless relationships with brands and stepping in when anything is less than perfect
 
 
 </li>
 </ul>
 
 Quarterbacking unprecedented partner requests and situations
 
 
 
 <ul>
 <li>
 Establish self as the point of contact for all escalated Brand/Retailer matters
 </li>
 <li>
 Advise Operations Managers on solutions and take point where needed
 </li>
 <li>
 Escalate to GM and Senior Leadership where needed.
 </li>
 <li>
 Diligently handle sensitive situations, reach out to Brands in times of Nabis error, and actively work towards resolutions
 </li>
 <li>
 Orchestrate and manage order changes &ndash; communicate with brands and internal team to make these inventory decisions quickly
 </li>
 <li>
 Provide support to managers in resolving inbound inquiries
 </li>
 <li>
 Perform post-mortems on escalated issues and author SOP's to handle at OPs Manager level
 
 
 </li>
 </ul>
 
 Connecting Departments and closing operational gaps
 
 
 
 <ul>
 <li>
 Write and Connect SOP's between all departments to eliminate operational and ownership gaps
 </li>
 <li>
 Build relationships internally and foster collaboration / cooperation between departments
 </li>
 <li>
 Identify accountability gaps or grey areas between departments and consult with GM on how to establish clear ownership.
 </li>
 <li>
 Regularly evaluate responsibilities by department and work with GM to redraw lines of ownership where needed
 
 
 </li>
 </ul>
 
 Proactive Partner relationship development
 
 
 
 <ul>
 <li>
 Brand /Retailer insights - actively monitor brand sales v. how much product is incoming/ on shelves - initiate conversations with brands around returning product
 </li>
 <li>
 Actively monitor and track fees, comps and special accommodations
 </li>
 <li>
 Work with Senior Account Executive to understand terms of contracts and flag where not being met
 
 
 </li>
 </ul>
 
 Serve as floating backup manager
 
 
 Provide quotes and coordination for p2p's, one-off requests, and new business
 
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Broad and detailed understanding of the operation with strong internal and external relationships
 </li>
 <li>
 Strong communication skills - timely communication across all platforms (phone, Zendesk, Slack) and ability to determine most effective kind per situation
 </li>
 <li>
 Problem-solving skills and sense of ownership and leadership
 </li>
 <li>
 Detailed understanding of the Cannabis Industry and all aspects of distribution
 </li>
 <li>
 Data and bottom-line driven decision making
 </li>
 <li>
 Ability to communicate between departments with humility and understanding
 </li>
 <li>
 Experience with de-escalation and client retention
 </li>
 <li>
 Must be at least 21 years of age
 
 
 </li>
 </ul>
 
 Required Skills
 
 
 
 <ul>
 <li>
 Great verbal and written communication
 </li>
 <li>
 2+ years of customer service experience
 </li>
 <li>
 Keen awareness and understanding
 </li>
 <li>
 Low ego
 </li>
 <li>
 Willingness to learn new softwares and platforms
 </li>
 <li>
 Adaptability
 </li>
 <li>
 Ability to mulit-task and take on more than one project at a time
 
 
 </li>
 </ul>
 
 WHY YOU'LL LOVE WORKING AT NABIS
 
 
 
 <ul>
 <li>
 Be part of the fastest-growing cannabis startup in the U.S.
 </li>
 <li>
 Fully remote, high-impact, high-ownership engineering role
 </li>
 <li>
 Compensation starting at $80,000 base salary + bonus along with medical, dental, vision and 401k
 </li>
 <li>
 Flexibility and autonomy to drive your work
 </li>
 <li>
 Join a diverse, inclusive team passionate about technology and cannabis
 
 
 </li>
 </ul>
 
 Nabis is an Equal Opportunity Employer
 
 
 
 *Nabis is seeking to create a diverse work environment because all teams are stronger with different perspectives and life experiences. We strongly encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Nabis are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.*
</div>

Customer Experience Manager

Natural Wireless

<div><h1 class="jobSectionHeader">Customer Experience &amp; Property Engagement Manager</h1>
Full-Time | Field-Based | New York City | Natural Wireless<h2 class="jobSectionHeader">
Position Summary:</h2>
Natural Wireless, a leading provider of building-wide high-speed Internet service, is seeking a proactive and personable Customer Experience &amp; Property Engagement Manager to serve as the face of our company across a portfolio of high-rise residential buildings. This position is ideal for someone who excels in relationship management, enjoys engaging with diverse communities, and is passionate about delivering exceptional service experiences. 
 
In this role, you will maintain strong relationships with property managers, ensure ongoing visibility of Natural Wireless to residents, and support service adoption through on-site engagement and outreach.<h2 class="jobSectionHeader">
Key Responsibilities:</h2><ul><li>
Act as the primary point of contact between Natural Wireless and property managers and building staff.</li><li>
Visit assigned residential buildings regularly to maintain strong relationships and ensure resident satisfaction.</li><li>
Educate property staff about Natural Wireless&rsquo; services, benefits, and value proposition.</li><li>
Coordinate and execute on-site promotional efforts including lobby hours and resident events.</li><li>
Develop tailored outreach strategies to maximize awareness and sign-ups within each building.</li><li>
Track resident feedback, building-specific issues, and opportunities to enhance service delivery.</li><li>
Collaborate with internal teams to address buildings&rsquo; management inquiries and service concerns.</li><li>
Maintain detailed records of visits, events, and engagement metrics using Pipeline CRM.</li><li>
Participate monthly team meetings at the South Hackensack, NJ headquarters and contribute to ongoing improvement initiatives.</li></ul><h2 class="jobSectionHeader">
Qualifications:</h2><ul><li>
Excellent interpersonal, communication, and customer service skills.</li><li>
Professional demeanor with the ability to engage with residents, leasing staff, and property management teams.</li><li>
Highly organized and self-motivated with a strong attention to detail.</li><li>
Experience in property management, residential services, hospitality, or customer engagement is a plus.</li><li>
Familiarity with CRM systems (e.g., Pipeline CRM), Google Workspace, and Microsoft Office.</li><li>
Ability to travel daily throughout NYC and facilitate lobby events in evenings as needed.</li><li>
Able to lift up to 25 lbs for marketing displays or event materials.</li></ul><h2 class="jobSectionHeader">
What We Offer:</h2><ul><li>
Competitive salary and comprehensive benefits package.</li><li>
A dynamic, field-based role with flexibility and independence.</li><li>
The opportunity to play a key part in expanding next-generation Internet services in NYC.</li><li>
Supportive team environment with room for career growth.</li></ul>
CgHzJKcsB5</div>

Customer Experience & Property Engagement Manager

Tandem

<div>
 
 About Tandem
 
 
 
 The way office space works and the industry behind it is getting completely flipped on its head right now. We are in the middle of a MAJOR disruption driven by two things:
 
 
 <ul>
 <li>
 Over 50% of office space is currently sitting empty in US cities.
 </li>
 <li>
 Hybrid and remote work are here to stay. The five-days-in-the-office workweek is going away forever for many, many, many jobs.
 
 
 </li>
 </ul>
 
 Tandem is an AI platform that makes it easy to find and lease office space in the 21st century.
 
 Check us at out at
 
 tandemspace.com
 
 . We match, service and enable companies every day to find their perfect office space, and we&rsquo;re just getting started.
 
 
 
 We&rsquo;re a small, experienced team
 
 - currently we have 20 full time employees. Tandem has an all-star founding team, and you would work directly with the co-founders, who previously worked at Google and Bain &amp; Company.
 
 
 What we&rsquo;re looking for
 
 
 We&rsquo;re looking for a
 
 go-to-market (GTM)
 
 hustler to join our
 
 Demand Operations
 
 team and help the next generation of companies find their perfect office space.
 
 
 This role will be responsible for managing hundreds of companies during their office search process in Tandem&rsquo;s largest market: New York City. This role will be very customer-focused and is a mix between operations, customer success, and sales.
 
 
 This role will report directly to one of Tandem&rsquo;s founders &amp; COO. The ideal candidate is a self-starter with a strong track record in high-touch, customer-facing operations teams.
 
 
 Your role
 
 
 <ul>
 <li>
 Be the face of Tandem to potential customers, developing a keen sense for each individual company&rsquo;s search requirements, staying in consistent touch with them throughout their office search experience.
 </li>
 <li>
 Take ownership over Tandem&rsquo;s touring process and ensure we execute the best possible touring experience (think 6-star design, Airbnb style)
 </li>
 <li>
 Support customers in-person by attending tours for high priority leads and coordinate with your teammates to relay customer feedback
 </li>
 <li>
 Help customers utilize Tandem&rsquo;s software to schedule, attend, and provide feedback on office tours.
 </li>
 <li>
 Set and operate against customer inbound SLAs across various communication channels (e.g. Tandem app, email, text, Whatsapp).
 </li>
 <li>
 Lead internal stand-ups and articulate customer needs to cross-functional stakeholders in a clear and concise manner.
 </li>
 <li>
 Work with product and engineering to develop new features for the Tandem application at scale (based on aggregated learnings from servicing customers).
 </li>
 <li>
 Become an expert in office space in New York City
 
 
 </li>
 </ul>
 You may be a fit if&hellip;
 
 
 <ul>
 <li>
 You are a self-starter who loves to sink their teeth into new problems and get shit done.
 </li>
 <li>
 You are energized by talking to customers and playing offense. Learning, educating, and solving problems with external founders and operators motivates you.
 </li>
 <li>
 You are able not just stay organized yourself, but create systems that allow others to stay organized as well &mdash; at any given time, you may be responsible for servicing 50+ customers, so it&rsquo;s paramount that you take pride in not letting details slip through the cracks. You will be building a sales playbook we will take across the country &amp; globe.
 </li>
 <li>
 You understand that the little things matter and take pride in developing experiences that surprise and delight.
 </li>
 <li>
 You love showing empathy to customers, going out of your way to make their day.
 </li>
 <li>
 You are excited about working collaboratively with cross-functional teams to figure out how to scale a century old industry that has never been taken online.
 </li>
 <li>
 You are a business athlete &mdash; equally dangerous across various sales, operations, customer success, and product oriented tasks. There is not problem you aren&rsquo;t excited to tackle.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 1-3 years of experience in sales / customer service / hospitality / operational roles
 </li>
 <li>
 Prior experience working in a fast-paced startup
 </li>
 <li>
 Track record of success in improving customer experiences
 </li>
 <li>
 Excellent listener
 
 
 </li>
 </ul>
 Location - NYC
 
 
 A significant part of this role will involve spending time with customers in person as they tour offices in NYC. We have an office in the FiDi that our NYC team uses as a homebase.
</div>

GTM: Demand Operations (NYC)

StorageMart

Pay: $18.00 per hour
 Join a Growing Team at StorageMart!
 We take pride in delivering on our core values — Easy, Clean, Service — by providing our customers with spotless facilities, seamless experiences, and exceptional service.
 As an Assistant Store Manager, you’ll play an essential role in daily operations, customer engagement, and overall store success.
 
Responsibilities
 <ul>
<li>Support the Store Manager in daily operations, sales goals, and business growth</li>
<li>Provide friendly and professional customer service in person, over the phone, and via email</li>
<li>Open and close the office and perform light property maintenance and cleaning</li>
<li>Assist customers with rentals, account setup, payments, and general inquiries</li>
<li>Manage account records, billing, and collections</li>
<li>Occasionally support nearby store locations to maintain consistent company standards</li>
</ul>
Qualifications
 <ul>
<li>Retail, sales, or customer service experience preferred (training provided!)</li>
<li>Excellent communication and problem-solving skills</li>
<li>Strong attention to detail and organizational abilities</li>
<li>Comfortable performing light maintenance and outdoor work</li>
<li>Basic computer skills (email, data entry, and account management)</li>
</ul>
What We Offer
 <ul>
<li>Retirement Plan Contributions: Company-supported savings plan</li>
<li>Growth Opportunities: Learn the business and advance your career</li>
<li>Recognition Programs: Milestone awards, company events, and rewards through Bonusly</li>
<li>Family-Owned Culture: Supportive team environment that values your ideas and contributions</li>
</ul>
Apply Today!
 StorageMart is one of the largest independent self-storage companies in the world, with locations across the U.S., Canada, and the U.K. We provide secure, clean, and convenient storage solutions for both individuals and businesses — and we’re proud to make a difference in every community we serve.
 If you’re dependable, motivated, and enjoy helping people, we’d love to hear from you.
 Apply now to join the StorageMart family as our next Assistant Store Manager!
 
#SME2

Assistant Manager - Upper West Side

Playto

<div>About the Role:
The Marketing Manager will lead the development and execution of comprehensive marketing strategies that drive brand awareness, customer engagement, and revenue growth across multiple channels. This role is pivotal in managing and optimizing channel marketing initiatives, coordinating trade show participation, and creating compelling marketing collateral that aligns with the company&rsquo;s brand identity. The Marketing Manager will collaborate cross-functionally with vendors, creative teams, center administrators and the community to ensure cohesive marketing communication and effective implementation of marketing plans. By analyzing market trends and customer insights, the manager will continuously refine marketing strategies to maximize impact and ROI. Ultimately, this position is responsible for elevating the company&rsquo;s market presence and supporting business objectives through strategic marketing management.
Minimum Qualifications:<ul><li>
Bachelor&rsquo;s degree in Marketing, Business Administration, or a related field.</li><li>
Minimum of 2 years of experience in marketing.</li><li>
Proven experience with SEO and developing marketing collateral.</li><li>
Strong understanding of marketing strategy, planning, and communication principles.</li><li>
Excellent project management and interpersonal skills.</li></ul>
Preferred Qualifications:<ul><li>
Experience working with childcare related brands or childcare centers.</li><li>
Proficiency with marketing automation tools and CRM software.</li><li>
Certification in digital marketing or brand management.</li></ul>
Responsibilities:<ul><li>
Develop and implement channel marketing strategies to expand market reach and drive sales growth.</li><li>
Plan, coordinate, and manage the company&rsquo;s participation in trade shows and events to enhance brand visibility.</li><li>
Create and oversee the production of marketing collateral, ensuring consistency with brand guidelines and messaging.</li><li>
Collaborate with internal teams to design and execute integrated marketing communication campaigns.</li><li>
Monitor and analyze marketing performance metrics to optimize strategies and report results to senior leadership.</li></ul></div>

Marketing Manager

Versace

<div>
 
 
 
 Responsibilities include:
 
 
 
 
 
 
 
 
 General
 
 
 <ul>
 <li>
 Lead training and adoption of My Versace (Clienteling App) in the US region by partnering with Retail and HQ teams to implement programs, identify opportunities and deliver results
 </li>
 <li>
 Partner with manger to present opportunities to identify, maintain and grow VIC customer base and other priority customer segments (e.g. new, locals, lapsed...)
 </li>
 <li>
 In collaboration with their manager and HQ, outline a targeted clienteling contact strategy (including client gifting) and activities calendar to keep an &ldquo;always-on&rdquo; approach to their experience with Versace
 </li>
 <li>
 With direction from retail leadership and manager, generate and propose action plans per boutique
 </li>
 <li>
 Coordinate development initiatives across retail &amp; digital channels and touch points
 </li>
 <li>
 Articulate best practices sharing in these regions
 </li>
 <li>
 Effectively manage interactions with cross functional partners (Events, retail, merchandising, digital)
 </li>
 </ul>
 
 
 
 
 
 Technical Responsibilities
 
 
 <ul>
 <li>
 Coordinate monthly Clienteling App training schedules for retail teams
 </li>
 <li>
 Collaborate with My Versace Project Manager and technical team to identify and resolve app bugs or discrepancies reported by the retail teams
 </li>
 <li>
 Support retail network with business critical requests and supplying client lists
 </li>
 <li>
 Oversee all administrative Clienteling app requests
 </li>
 <li>
 Compile data quality reports and distribute amongst the retail network
 </li>
 </ul>
 
 
 
 
 
 Experience &amp; Key Competencies:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree required
 </li>
 <li>
 5+ years of work experience in CRM/Clienteling
 </li>
 <li>
 Experience within the luxury and/or fashion environment preferred
 </li>
 <li>
 Focused on customer satisfaction by continuously improving services, processes, collaborative capabilities
 </li>
 <li>
 A passionate, energetic team-oriented individual with strong analytical, interpersonal, creative and leadership skills
 </li>
 <li>
 Strong oral and written communication and presentation skills
 </li>
 </ul>
 
 
 
 
 
 Versace Perks:
 
 
 <ul>
 <li>
 Generous PTO &amp; Holiday Schedule
 </li>
 <li>
 Summer Fridays
 </li>
 <li>
 Exclusive Employee Sales
 </li>
 <li>
 401k Match
 </li>
 <li>
 Paid Parental Leave
 </li>
 <li>
 Commuter Benefits
 </li>
 </ul>
 
 
 
 
 
 At Versace, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Versace is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. M/D/F/V
 
 
</div>

Associate Manager, CRM

Talent

<div>
 
 Talent International is partnering with a rapidly growing healthcare SaaS company that&rsquo;s looking for their next Account Manager to strengthen client relationships and drive expansion.
 
 
 
 
 
 
 Location:
 
 Hybrid in NYC (3 days onsite / 2 remote)
 
 
 
 Compensation:
 
 $100K base + $140K OTE (uncapped)
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Grow and expand relationships within an existing customer base
 </li>
 <li>
 Identify upsell and cross-sell opportunities to drive revenue
 </li>
 <li>
 Ensure clients continue to see strong value in the platform
 </li>
 <li>
 Deliver exceptional customer experiences through trusted partnerships
 </li>
 <li>
 Lead discovery and demo calls
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 2+ years in a client-facing sales or account management role
 </li>
 <li>
 Strong communication and presentation skills
 </li>
 <li>
 Proven success in revenue growth through retention and upsells
 </li>
 <li>
 Experience selling into complex or non-technical customer environments (healthcare tech a plus)
 </li>
 <li>
 Experience in the SaaS space
 </li>
 <li>
 Experience delivering product demos or presenting solutions to clients
 </li>
 </ul>
 
 
 
 
 Interested? Reach out to
 
 natalie.urrego@talentinternational.com
 
 or apply directly!
 
</div>

Account Manager

Explore 499+ Customer experience manager in New York this January. Find roles across top companies and apply now to boost your career.