airport operations agent (jfk, terminal 1)

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customer service representative Jobs in New York

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administrative support manager

airport operations agent (jfk, terminal 1) Jobs in New York

customer service manager airport customer operations

American Airlines

<div><div><div><h2 class="jobSectionHeader">Intro</h2></div><div>
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you&rsquo;ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you&rsquo;ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!</div></div><div><div><h2 class="jobSectionHeader">
Why you'll love this job</h2></div><div><ul><li>
American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.</li><li>
CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.</li><li>
Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.</li><li>
CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.</li><li>
This job is a member of the Airports Team within the Customer Experience Division</li><li>
The pay range for this role is $51,000 to $86,500, taking into account the qualifications and experience of the selected candidate.</li></ul></div></div><div><div><h2 class="jobSectionHeader">
What you'll do</h2></div><div>
As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.<ul><li>
Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being</li><li>
Be a safety advocate: Look for safety concerns and address them as needed</li><li>
Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors</li><li>
Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity</li><li>
Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner</li><li>
Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements</li><li>
Promote effective communication among departments to engage our team to work together to achieve common goals.</li><li>
Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure</li><li>
Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty)</li><li>
Manage escalated service issues and be visible to your team members when problems arise</li><li>
Deliver key corporate and local information to frontline leaders in an efficient and effective manner. Set the expectations and ensure team members understand the why behind the focus/criticality.</li><li>
Ability to learn and apply union contract rules/regs in daily interactions with frontline team members and local union leaders</li></ul></div></div><div><div><h2 class="jobSectionHeader">
All you'll need for success</h2></div><div>
Minimum Qualifications- Education &amp; Prior Job Experience<ul><li>
High School diploma or GED Equivalency</li></ul>
Preferred Qualifications- Education &amp; Prior Job Experience<ul><li>
Previous airport customer service experience</li><li>
2 years experience leading others</li><li>
Knowledge of company policies and procedures and functional automation applications</li></ul>
Skills, Licenses &amp; Certifications<ul><li>
Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment</li><li>
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate</li><li>
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems</li><li>
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action</li><li>
Strong decision-making skills</li><li>
Ability to work independently as well as collaboratively</li><li>
Ability to work under demanding operational conditions</li><li>
Ability to prioritize and execute with a sense of urgency and preciseness</li><li>
Ability to use sound business judgment to resolve issues with internal and external customers</li><li>
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation</li><li>
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.</li><li>
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement</li><li>
Valid driver's license</li><li>
Ability to qualify for (SIDA) badge</li><li>
Ability to work extra hours when there are operational needs</li><li>
Ability to work rotating shifts including weekends, holidays and days-off</li></ul></div></div><div><div><h2 class="jobSectionHeader">
What you'll get</h2></div><div>
Feel free to take advantage of all that American Airlines has to offer:<ul><li>
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.</li><li>
Health Benefits: On day one, you&rsquo;ll have access to your health, dental, prescription and vision benefits to help you stay well. And that&rsquo;s just the start, we also offer virtual doctor visits, flexible spending accounts and more.</li><li>
Wellness Programs: We want you to be the best version of yourself &ndash; that&rsquo;s why our wellness programs provide you with all the right tools, resources and support you need.</li><li>
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.</li><li>
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Feel free to be yourself at American</h2></div><div>
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. 
 
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life&rsquo;s journey? Feel free to be yourself at American.</div></div></div>

Customer Service Manager, Airport Customer Operations

<div>
 
 Intro
 
 
 
 Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you&rsquo;ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you&rsquo;ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
 
 
 
 Why you'll love this job
 
 
 
 <ul>
 <li>
 American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.
 </li>
 <li>
 CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.
 </li>
 <li>
 Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.
 </li>
 <li>
 CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
 </li>
 <li>
 This job is a member of the Airports Team within the Customer Experience Division
 </li>
 <li>
 The pay range for this role is $51,000 to $86,500, taking into account the qualifications and experience of the selected candidate.
 
 
 </li>
 </ul>
 
 What You'll Do
 
 
 
 
 As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
 
 
 
 <ul>
 <li>
 Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being
 </li>
 <li>
 Be a safety advocate: Look for safety concerns and address them as needed
 </li>
 <li>
 Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
 </li>
 <li>
 Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity
 </li>
 <li>
 Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
 </li>
 <li>
 Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements
 </li>
 <li>
 Promote effective communication among departments to engage our team to work together to achieve common goals.
 </li>
 <li>
 Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure
 </li>
 <li>
 Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty)
 </li>
 <li>
 Manage escalated service issues and be visible to your team members when problems arise
 </li>
 <li>
 Deliver key corporate and local information to frontline leaders in an efficient and effective manner. Set the expectations and ensure team members understand the why behind the focus/criticality.
 </li>
 <li>
 Ability to learn and apply union contract rules/regs in daily interactions with frontline team members and local union leaders
 
 
 </li>
 </ul>
 
 All you'll need for success
 
 
 
 
 Minimum Qualifications- Education &amp; Prior Job Experience
 
 
 
 <ul>
 <li>
 High School diploma or GED Equivalency
 
 
 </li>
 </ul>
 
 Preferred Qualifications- Education &amp; Prior Job Experience
 
 
 
 <ul>
 <li>
 Previous airport customer service experience
 </li>
 <li>
 2 years experience leading others
 </li>
 <li>
 Knowledge of company policies and procedures and functional automation applications
 
 
 </li>
 </ul>
 
 Skills, Licenses &amp; Certifications
 
 
 
 <ul>
 <li>
 Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
 </li>
 <li>
 Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
 </li>
 <li>
 Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
 </li>
 <li>
 Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action
 </li>
 <li>
 Strong decision-making skills
 </li>
 <li>
 Ability to work independently as well as collaboratively
 </li>
 <li>
 Ability to work under demanding operational conditions
 </li>
 <li>
 Ability to prioritize and execute with a sense of urgency and preciseness
 </li>
 <li>
 Ability to use sound business judgment to resolve issues with internal and external customers
 </li>
 <li>
 Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
 </li>
 <li>
 Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
 </li>
 <li>
 Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement
 </li>
 <li>
 Valid driver's license
 </li>
 <li>
 Ability to qualify for (SIDA) badge
 </li>
 <li>
 Ability to work extra hours when there are operational needs
 </li>
 <li>
 Ability to work rotating shifts including weekends, holidays and days-off
 
 
 </li>
 </ul>
 
 What You'll Get
 
 
 
 Feel free to take advantage of all that American Airlines has to offer:
 
 
 <ul>
 <li>
 Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
 </li>
 <li>
 Health Benefits: On day one, you&rsquo;ll have access to your health, dental, prescription and vision benefits to help you stay well. And that&rsquo;s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
 </li>
 <li>
 Wellness Programs: We want you to be the best version of yourself &ndash; that&rsquo;s why our wellness programs provide you with all the right tools, resources and support you need.
 </li>
 <li>
 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
 </li>
 <li>
 Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
 
 
 </li>
 </ul>
 
 Feel free to be yourself at American
 
 
 
 From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
 
 
 Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life&rsquo;s journey? Feel free to be yourself at American.
</div>

Block By Block

<div><div>Job Title: Airport Customer Experience Specialists (ACES)

Salary: $21.25 per hour, weekly pay, pay advance before pay day, free uniforms, great benefits!

FLSA Status: Non- Exempt

Direct Reports: None

Reports to: Director/ General manager/ Operations Manager

Job Summary:
Airport Customer Experience Specialists (ACES) are responsible for providing information regarding ground transportation, baggage assistance, aiding passengers with disabilities and other services required to make a customer's travel pleasant and convenient. Customer service functions such as: proactively greeting travelers, providing directions within the airport, providing options and directions for exiting the airport or any other general assistance required by the traveling public. These functions will be provided within the airport footprint and/or adjacent assigned areas. ACES also provide &quot;eyes and ears&quot; and promptly report issues to management.

Airport Customer Experience Specialists are members of a union and are covered under the applicable collective bargaining agreement by airport location.

Essential Functions:
<ul>
<li>Maintains high visibility in the specified areas of airport terminals, adjacent areas or via teleporting system to maximize engagement with travelers and continually offer greetings, information and directions.</li>
<li>Proactively offers assistance utilizing application software on company issued Ipads on how to navigate the airport layout and offer directions to transportation, destinations or other requested information.</li>
<li>Assists persons with disabilities by assisting those in wheelchairs or other mobility devices while being kind, courteous and customer facing.</li>
<li>Uses knowledge of the airport to communicate to travelers about transportation options including: taxis, ride share, parking information, rental cars, public transportation, payment options as well as maintains complete knowledge of airport layout and offerings.
</li><li>Actively reports unwanted behaviors, such as: soliciting, smoking, loitering, camping, disorderly conduct, human trafficking or any other activities or deemed unsafe and reports to management and to PANYNJ police via established communication methods.</li>
<li>Serves as a deterrent while circulating through assigned terminals to deter unwanted activity or reporting of any unsafe conditions through a visible uniformed presence.</li>
<li>Maintains a friendly and positive environment in full compliance with applicable laws, regulations, policies, procedures and overall Block by Block and PANYNJ standards of professionalism.</li>
<li>Responds to emergency situations following outlined protocol by Block by Block and the PANYNJ.
</li><li>Reports all activities and metrics through usage of a smart device on airport iPad, phone and/or radio.</li>
<li>Other duties as assigned.</li>
</ul>
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications:

Age/Education/Experience
<ul>
<li>Must have at least one year experience in hospitality or customer service</li>
<li>Must be at least 18 years old</li>
<li>Must have High School Diploma or GED</li>
</ul>
Physical Requirements:
<ul>
<li>Must have excellent communication skills with the ability to speak, read and write the English language in order to create basic reports and communicate with travelers and staff.</li>
<li>Must have the physical capacity to stand and walk continuously during an eight-hour and ten-hour shifts with normal breaks and meal break.
</li><li>Must be able to work in station platforms in all conditions with provided inclement weather gear.</li>
</ul>
We are proud to offer the following benefits:

Insurance: Medical with available FSA and/or HSA, Dental, Vision, Short-Term and Long-Term Disability, Life, and Accidental Death and Dismemberment, Critical Illness, and Accident.

Paid time off: Vacation, Sick Time and/or PTO (Only where required by local requirements and contract agreements), Paid Leave (only where required by law), Holidays (only where required by contract agreement), Floating Holidays (only where required by contract agreement), Birthday Pay (eligible after one year of service at most locations unless otherwise stated in CBA), Jury Duty (only where required by law).

Bonuses: Employee Recognition Awards, Employee Referral Bonus Program (hourly employees only)

Other: 401K Retirement Savings Plan

This is a union position and union benefits may be available.

Block by Block is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

</div>Requirements:
<div>Qualifications:

Age/Education/Experience
<ul>
<li>Must have at least one year experience in hospitality or customer service</li>
<li>Must be at least 18 years old</li>
<li>Must have High School Diploma or GED</li>
</ul>
Physical Requirements:
<ul>
<li>Must have excellent communication skills with the ability to speak, read and write the English language in order to create basic reports and communicate with travelers and staff.</li>
<li>Must have the physical capacity to stand and walk continuously during an eight-hour and ten-hour shifts with normal breaks and meal break.
</li><li>Must be able to work in station platforms in all conditions with provided inclement weather gear.</li>
</ul>
</div> 
Req Benefits:
<div>We are proud to offer the following benefits:
<ul>
<li>Insurance: Medical with available FSA and/or HSA, Dental, Vision, Short-Term and Long-Term Disability, Life, and Accidental Death and Dismemberment, Critical Illness, and Accident.</li>
<li>Paid time off: Vacation, Sick Time and/or PTO (Only where required by local requirements and contract agreements), Paid Leave (only where required by law), Holidays (only where required by contract agreement), Floating Holidays (only where required by contract agreement), Birthday Pay (eligible after one year of service at most locations unless otherwise stated in CBA), Jury Duty (only where required by law).</li>
<li>Bonuses: Availability of bonuses varies and is dependent on multiple factors including but not limited to: location, position and contract agreements. Employee Recognition Awards, Employee Referral Bonus Program (select positions only), Bonus Program (Operations Manager, RVP, and executive positions only).</li>
<li>Other: 401K Retirement Savings Plan, Vehicle Allowance (only available for specific corporate positions, based on location and position).</li>
</ul>
</div> 
Compensation: 21.25 - 21.25</div>

ACES- Newark Airport

N LiNK Consulting, LLC

OverviewJoin a leading international airline at JFK Airport in a bilingual passenger service role.Support check-in, baggage handling, flight operations, and customer care in a team-oriented environment.Japanese-English bilingual skills required. Shift flexibility needed, including nights, weekends, and holidays.ResponsibilitiesProvide customer service support at JFK Airport, including passenger assistance, reservations support, ticket verification, check-in, baggage handling for departures and arrivals, and complaint resolution.Support pre-flight and post-flight operations, including departure preparation, coordination with other airlines, in-flight meal and catering coordination, confirmation of passengers&rsquo; special requests, lost baggage handling, and lounge/stock control.Respond professionally and efficiently to irregular operations, including delayed flights and related customer service issues.Prepare and order airport supplies, operational materials, and documents required for flight operations.Create monthly and other operational reports using airport systems and standard PC applications.Communicate clearly and effectively with colleagues, customers, partner airlines, and outside service providers in both Japanese and English.Provide guidance to contract staff and monitor service quality to help maintain operational and customer service standards.Work collaboratively with team members to support safe, efficient, and high-quality daily operations.Travel occasionally for training sessions or business meetings, including potential trips to Los Angeles or Tokyo, as needed.QualificationsJapanese-English bilingual skills required, with the ability to communicate professionally in both languages.Business-level English required, including the ability to handle business communication and prepare reports.Valid U.S. work authorization required; visa sponsorship is not available.Basic PC skills required, including Excel and Word; PowerPoint is preferred.Valid driver&rsquo;s license required.Strong communication and interpersonal skills with a customer-focused mindset.Able to work effectively in a team-oriented environment and contribute to a cooperative workplace culture.Able to learn new systems and procedures quickly through short-term training, even without prior airport experience.Comfortable working in a physically demanding role that may involve prolonged standing, walking, and occasional lifting or handling of baggage.Must be available for shift work, including early mornings, evenings, late nights, weekends, and holidays.OTHER / MISCELLANEOUSLocation: JFK Airport office.Schedule: 5 days per week on a rotating schedule, Sunday through Saturday.Shift Hours: 8-hour shifts within the following time windows: 6:30 a.m. to 7:00 p.m. and 5:00 p.m. to 3:00 a.m.Work Style: Full-time, on-site position.Overtime: May be required depending on flight operations. Overtime pay applies for hours worked over 40 hours per week.Pay: $58,000.00 - $60,000.00 per yearBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Language:<ul><li>Japanese (Required)</li></ul>License/Certification:<ul><li>Driver's License (Required)</li></ul>Ability to Commute:<ul><li>John F. Kennedy International Airport, NY (Required)</li></ul>Work Location: In person

Customer Service Representative, Passenger Service (Japanese-English Bilingual )

Crown Equipment

<div>Company Description: 
Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world&rsquo;s largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of ownership.<div><div><div><h2 class="jobSectionHeader"> 
Job Posting External</h2></div><div>
Primary Responsibilities 
<ul><li>
Coordinate scheduling Company aircraft between departments or individuals requesting the use of an airplane and the Flight Operations Chief Pilot, Senior Captain, and/or the individual flight crew.</li><li>
Coordinate activities such as aircraft availability, destination airport, Flight Service Operations (FSO), food requirements, ground transportation, and make hotel accommodations for flight crews and passengers.</li><li>
Prepare daily flight schedule and distribute to Company pilots, Maintenance Chief, and senior management.</li><li>
Assist Administration and department heads in the preparation of trip request forms, coordination of flights and securing approval from Administration.</li><li>
Receive all visitors to Flight Operations facilities.</li><li>
Answer telephones, faxes, paging for department personnel, and relay messages for employees.</li><li>
Notify appropriate personnel on fuel, freight and mail deliveries.</li><li>
Maintain/update emergency handbooks (Company Flight Operations Manual).</li><li>
Perform administrative support and related duties for the department and type correspondence for the Flight Operations Chief Pilot.</li></ul> 
Minimum Qualifications 
<ul><li>
High school diploma or equivalent</li><li>
Display high level of maturity and decorum to deal properly with important phone calls and confidential information</li><li>
Good computer skills</li></ul></div></div></div> 
Work Authorization: 
Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire. 
No agency calls please. 
Compensation and Benefits: 
Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.
EOE Veterans/Disabilities</div>

Administrative Assistant - Flight Operations

METRIX IT SOLUTIONS INC

<div>
 
 
 Job Role: Airport Operations
 
 
 
 
 Location: Queens Village, NY
 
 
 
 
 
 
 
 Description:
 
 
 Airline - Airport Operations
 
 
 
 
 
 Essential Skills:
 
 
 5 years of hands-on experience is supporting and trouble shooting ADB Safegate Airside Systems and Schneider Electrics Safety and Security Systems in Airport terminals Lead and participate triage during downtime with cross functional teams Experience in working collaboratively with other Teams Providing reports of incident managementAnalysis Good Knowledge of ITMS Maintain and Create documentation for training.
 
 
 Maintain and Create SOPs and Checklists as needed Excellent verbal and written communication skills.
 
</div>

Airport Operations Specialist

<div>I. Job Summary 
 
Drivers operate heavy-duty trucks with front, side, or rear-end load lift attachments dependent on the line of business they're operating in and the type of truck they're operating. Drivers will transport the material to a disposal, transfer or recycle facility when trucks reach legal load capacity. Commercial Drivers are responsible for providing the pick-up service of containers filled with waste or recyclable material. Containers may weigh in excess of 1,000 pounds and at times require drivers to maneuver wheeled containers to a pick-up stage area. Commercial Drivers navigate high-traffic and congested roadways, driveways, alleyways, and lots. Highly skilled backing maneuvers are essential to successfully perform this job. Residential Drivers are responsible for the collection of residential household waste or recyclable material and must safely maneuver vehicles in residential environments. Residential Drivers navigate high-traffic and congested roadways, driveways, alleyways, and lots. Roll-off Drivers are responsible for preparing, loading, and transporting large mobile open-top and compactor containers from customer locations. Roll-off Drivers will navigate driveways, alleyways, lots, and high-traffic roadways and may operate in tight overhead environments while on industrial routes. Highly skilled backing maneuvers are essential, to successfully perform this job. 
 
II. Essential Duties and Responsibilities 
<ul><li>Operates vehicle in accordance with Waste Management Safety and Life Critical Rules, OSHA (Occupational and Safety Health Act) and DOT (Department of Transportation) requirements as well as all local, state and federal laws.</li>
<li>Performs pre and post-trip inspections of assigned vehicle and documents checks utilizing the standard DVIR (Driver Vehicle Inspection Report).</li>
<li>Immediately reports all unsafe situations or service-related issues to Operations Manager or Dispatch.</li>
<li>Attends and participates in all scheduled training programs, briefings, and meetings as required by WM or directed by the Route Manager.</li>
<li>Works closely with Operations Manager to improve route efficiencies and identify best practices.</li>
<li>Notifies Operations Manager of any incidents, accidents, injuries, or property damage.</li>
<li>Notifies Operations Manager or Dispatch of service interruptions including closed or impassable streets or alleyways, receptacles too heavy to service or potential safety hazards.</li>
<li>Communicates customer requests to Operations Manager or Dispatch.</li>
<li>Completely dumps all receptacles and leaves the customer&rsquo;s location clean and free of debris.</li>
<li>Follows route assignments as directed and completes end-of-day documentation and check-out process.</li>
<li>Performs all duties as scheduled by Operations Manager or Dispatch and assists other drivers as directed to meet customer needs.</li></ul> 
 
III. Qualifications
 
 
A. Required Qualifications 
 
<ul><li>1 year operating a vehicle requiring a CDL or</li>
<li>1 year equivalent military driving within the last 7 years and</li>
<li>Able to read, write, and speak English well enough to interact with the public, understand traffic signs, respond to official questions, and complete records or reports and</li>
<li>Must be at least 18 years of age and</li>
<li>Legally eligible to work in the country where the position is located</li>
<li>(CDL)-Class A Commercial Driver License (CDL) Class A, with an air-brake endorsement Upon Hire or</li>
<li>(CDL)-Class B Commercial Driver License (CDL) Class B, with an air-brake endorsement. Upon Hire</li></ul> 
 
B. Preferred Qualifications 
 
<ul><li>High School Diploma or GED (accredited)</li></ul> 
 
IV. Physical Requirements 
 
Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
<ul>
<li>Standing</li>
<li>Walking</li>
<li>Lifting</li>
<li>Pushing</li>
<li>Pulling</li>
<li>Crouching</li>
<li>Reaching</li>
<li>Handling</li>
<li>Sitting</li>
<li>Talking</li>
<li>Hearing</li></ul> 
 
V. Benefits
 
At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. 
 
 
If this sounds like the opportunity that you have been looking for, please click Apply.</div>

CDL Truck Driver

Explore 979+ Customer service manager airport customer operations in New York this April. Find roles across top companies and apply now to boost your career.

979 customer service manager airport customer operations jobs In New York

Customer Service Manager, Airport Customer Operations

Customer Service Manager, Airport Customer Operations

ACES- Newark Airport

Customer Service Representative, Passenger Service (Japanese-English Bilingual )

Administrative Assistant - Flight Operations

Airport Operations Specialist

CDL Truck Driver