communications manager, delivery experience & returns Jobs in San Francisco

communications manager, delivery experience & returns

customer support manager Jobs in San Francisco

customer support manager

member experience associate Jobs in San Francisco

member experience associate

workplace experience manager Jobs in San Francisco

workplace experience manager

customer experience manager

FRONT

<div>Front is the leading AI-powered customer service platform built for collaboration. Front brings core support channels into a modern, intuitive workspace where teams can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle. Front&rsquo;s flexible workflows, AI features, and customer intelligence provide the efficiency and insights to keep entire organizations customer-first, every day. More than 9,000 of the most innovative companies worldwide including CultureAmp, HootSuite, and Y Combinator use Front to deliver five-star service at scale.
Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025, Top Places to Work by USA Today 2025, Y Combinator's list of Top Companies in 2023, #4 on Fortune&rsquo;s Best Workplaces in the Bay Area ,Inc. Magazine's 2022 Best Workplaces list, and Forbes Best Startup Employers 2022 List.
We're looking for a dynamic Workplace Experience Manager who will be the heartbeat of our San Francisco office. This isn't just about managing facilities&mdash;it's about crafting an environment where our team thrives, culture flourishes, and every employee feels genuinely excited to come to work (or log on). You'll be equal parts operations maestro, culture champion, and employee engagement architect.
If you love creating memorable experiences, building community, and making workplaces feel less like offices and more like home bases for ambitious teams, this role is for you.
What will you be doing?<ul><li>
Own the end-to-end workplace experience for our SF office&mdash;from daily operations and vendor management to space optimization and amenities</li><li>
Design and execute culture-building programs that bring our values to life: team events, rituals, celebrations, and surprise-and-delights that make Front feel special</li><li>
Drive employee engagement initiatives including onboarding experiences, community building, ERG support, and wellness programs</li><li>
Be the connective tissue between remote and in-office employees, ensuring hybrid work feels seamless and inclusive</li><li>
Measure what matters&mdash;track engagement metrics, gather employee feedback, and iterate based on what's working (and what's not)</li><li>
Partner cross-functionally with People Ops, IT, Finance, and leadership to align workplace strategy with business goals</li><li>
Manage budgets and vendors efficiently while maintaining high standards for quality and experience</li><li>
Be the first responder for workplace needs&mdash;troubleshooting issues with grace and finding creative solutions on the fly</li></ul>
What skills and experience do you need?<ul><li>
3&ndash;5 years of experience in workplace experience, office management, employee engagement, or culture roles&mdash;ideally in a tech or high-growth startup environment</li><li>
Proven track record of building and scaling culture programs, events, and engagement initiatives that employees actually care about</li><li>
Operational excellence&mdash;you're organized, detail-oriented, and can juggle multiple priorities without dropping the ball</li><li>
People-first mindset&mdash;you genuinely care about employee experience and have a knack for making people feel seen and valued</li><li>
Creative problem-solver who can work with constraints (budget, space, time) and still deliver exceptional experiences</li><li>
Strong communication skills&mdash;you can rally people around ideas, influence stakeholders, and write compelling internal comms</li><li>
Data-informed approach&mdash;comfortable using surveys, metrics, and feedback to measure engagement and iterate on programs</li><li>
Hands-on and resourceful&mdash;willing to roll up your sleeves, whether that's setting up for an event or troubleshooting a facilities issue</li><li>
Experience supporting hybrid work models and creating inclusive experiences for distributed teams</li></ul>
Front operates on a hybrid model &mdash; we come together in the office each Tuesday, Wednesday, and Thursday to collaborate and stay connected.
What we offer<ul><li>
Competitive salary</li><li>
Equity (we are post-series D &amp; backed by some of the best VCs in the US)</li><li>
Private health insurance, including plan options at no cost to employees</li><li>
Paid parental leave</li><li>
Flexible time off policy</li><li>
Flexibility to work from home Monday and Friday, unless posted as a fully remote role</li><li>
Mental health support with Workplace Options</li><li>
Family planning support with Maven</li><li>
$100 per month Lifestyle Stipend to spend on fitness, health and wellness, and other activities</li><li>
Wellness Days - Fronteers get an additional day off on months with no holidays</li><li>
Winter Break - Our offices are closed from Christmas to New Year's Day!</li></ul>
Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice &amp; EU Privacy Notice
Compensation Range: $114K - $126K</div>

Workplace Experience Manager

Software Guidance & Assistance, Inc. (SGA, Inc.)

<div>
 Software Guidance &amp; Assistance, Inc., (SGA), is searching for a
 
 Sr. Customer Journey Consultant
 
 for a
 
 contract
 
 assignment with one of our premier SaaS clients in San Francisco, CA.
 
 
 The Integrated Customer Experience (ICX) team unifies frontline Sales and Support, serving as the first point of contact for customers. As a Senior Customer Journey Consultant (contractor), you'll own workstreams within high-impact strategic initiatives that shape the customers experience across channels. You will lead journey mapping, problem structuring, root cause analysis, and data-driven recommendations, and you will drive alignment with senior stakeholders to translate insights into measurable business outcomes. You'll collaborate with stakeholders across Sales &amp; Support Delivery, Business Operations, Product Management, Customer Data Insights &amp; Analytics, and FP&amp;A to evaluate current state experiences and new concepts.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Frame and structure complex experience problems, develop hypotheses, and research plans to trace root causes.
 </li>
 <li>
 Map and diagnose current customer journeys to uncover pain points and opportunity areas, leveraging both qualitative and quantitative research.
 </li>
 <li>
 Facilitate mystery shopper exercises, conduct interviews and discovery sessions, and drive best-in-class customer insight practices.
 </li>
 <li>
 Synthesize research into actionable business strategies and present recommendations to leadership and cross-functional teams.
 </li>
 <li>
 Develop models or benchmarking comparisons to support business case development and strategic decision-making.
 </li>
 <li>
 Ensure alignment and collaboration with analytics, design, and operational partners to drive implementation of recommended solutions.
 
 
 </li>
 </ul>
 
 Required
 
 
 Skills:
 
 
 
 <ul>
 <li>
 5-7 years in customer experience strategy, management consulting, or a highly analytical role, with a track record of driving cross-functional, customer-focused initiatives from insight to execution.
 </li>
 <li>
 Demonstrated expertise in journey mapping, qualitative and quantitative analysis, and root cause identification across multi-channel, multi-touchpoint experiences.
 </li>
 <li>
 Process design and optimization background (experience and/or education/training/certifications).
 </li>
 <li>
 Multi-swim-lane systems, data, people, process flow documentation experience/expertise.
 </li>
 <li>
 Excellent communication and visual storytelling skills, with the ability to persuade and influence across teams.
 </li>
 <li>
 Exposure to UX/UI design, service design, or experience benchmarking is preferred.
 </li>
 <li>
 Strategic journey owner. You think end-to-end across channels and touchpoints, connecting customer pain points to business outcomes and prioritizing work based on impact and feasibility.
 
 
 </li>
 </ul>
 SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at https://sgainc.com/ .
 
 
 SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company EEO page to request an accommodation or assistance regarding our policy.
 
 
</div>

Sr. Customer Journey Consultant

AAA Mountain West Group

<div>Why Work For Us?<ul><li>
Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position</li><li>
401k Matching &ndash; $1 for $1 company match up to 6% of eligible earnings per pay period</li><li>
Benefits &ndash; Medical, Dental, Vision, wellness program and more!</li><li>
Paid Holidays</li><li>
Paid Time Off &ndash; Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.</li><li>
Collaborative Environment &ndash; AAA will value your contribution to providing exceptional service to our members</li><li>
Free AAA Classic Membership</li><li>
AAA Product Discounts</li><li>
Tuition Reimbursement Program</li></ul>
Additional Details: Competitive hourly base + commissions
.
Summary
The Member Experience Associate is primarily responsible for delivering outstanding service and value to our Members through genuine care, personal service, and meeting needs and expectations across multiple branch locations. In addition to delivering service, MEAs are directly accountable for achieving individual sales targets. While their contributions support the overall branch success, they are measured as individual contributors. This position rotates between branches depending on business needs. Member Experience Associates must have strong customer service orientation, adaptability, and active listening skills to identify unmet Member needs in varied environments. They must quickly learn and adjust to multiple product lines, services, and systems in order to provide seamless service wherever assigned.
This is a full-time, onsite, 5-day a week role that requires working EVERY Saturday out of the month.
Essential Functions<ul><li>
Performs fundamental customer interactions including Member Services and product sales; must be knowledgeable and proficient with AAA products and services and adhere to branch operations in accordance with standard operating procedures and compliance including, but not limited to:<ul><li>
Member Experience</li><li>
Member Services</li><li>
Concierge</li><li>
DMV/MVD</li><li>
Auto Travel</li><li>
Unlicensed Insurance Services</li><li>
Smart Home Security</li><li>
Responsibilities may include all seven fundamental skills as well as growth skills, dependent on branch need.</li></ul></li><li>
Performs fundamental customer interactions including Member Services and product sales, with accountability for meeting individual sales goals. Must be knowledgeable and proficient with AAA products and services, and consistently apply consultative sales techniques to uncover needs, present solutions, and close opportunities.<ul><li>
Promotes AAA products and services to Members to achieve individual and branch goals, reinforcing the value of Membership regardless of location.</li><li>
Understands and anticipates Member needs, identifies and recommends relevant solutions, and demonstrates flexibility in adapting solutions to each branch environment.</li></ul></li></ul> 
Knowledge &amp; Skills<ul><li>
Customer Service: Professional and friendly attitude, problem-solving resolution, ability to quickly adapt to different branch teams and Member bases; Agility in modifying communication style to provide high communication effectiveness; Increases value of Membership with each interaction.</li><li>
Sales: Demonstrates strong sales skills with a proven ability to meet or exceed goals in prior roles. Active listener, adaptable thinker, and strong communicator who can uncover needs, present solutions, and close sales while maintaining consistency across locations.<ul><li>
Uses strong product knowledge and sales skills to identify customer-specific needs, generate new sales, and retain existing business.</li><li>
Strives to become cross-functional across all seven fundamental skills and growth skills, building the ability to flex between service and sales responsibilities as branch needs require.</li></ul></li><li>
Technical: Proficient with multiple computer systems and applications; ability to quickly adapt to varying system configurations or processes across branches. Strong knowledge of all AAA products, services, operations while demonstrating fiduciary accountability.</li><li>
Operational Excellence: Ensures process implementation and compliance with standard operating procedures in all assigned branches, ensures efficiencies on end to end flow to meet objectives; engage in daily activities to meet the larger purpose and goals.</li></ul> 
Education &amp; Experience/Licenses &amp; Certifications<ul><li>
Minimum Qualifications<ul><li>
High School Diploma/GED</li><li>
2-4 years of work experience, with at least 1 year in a sales role. Sales experience is required; customer service experience is strongly preferred.<ul><li>
Backgrounds in insurance, retail, hospitality, service industries, or call centers are highly valued, to include work in sales, hospitality, insurance, retail, service industries or call centers.</li></ul></li><li>
Drive for Results: Focuses on desired end results, takes steps necessary to meet deliverables in on time, and continues to move forward toward goal achievement.</li><li>
Communicate Effectively: Clearly conveys information and ideas to individuals or groups in a manner that engages the audience and helps them understand and retain the message.</li><li>
Teamwork: Develop quality relationships with peers, leaders and internal partners; while supporting communal focus and collaboration of Members First.</li><li>
Must demonstrate adaptability, willingness to travel, and flexibility to cover shifts at multiple locations.</li><li>
Current &amp; valid Driver&rsquo;s License required; bonding/fingerprinting and P&amp;C licensing may be required depending on branch needs.</li></ul></li><li>
Preferred Qualifications<ul><li>
Demonstrated success working with defined sales standards and goals, consistently meeting or exceeding targets.</li><li>
Bilingual Spanish or Chinese professional are a plus!</li></ul></li></ul> 
Working Environment/ Minimum Physical Requirements<ul><li>
Works in a variety of branch office environments where standing, walking, or sitting at a desk, table, or computer workstation for extended periods of time may be required.</li><li>
Must be flexible with work shifts, including Saturdays.</li><li>
Approximately 50&ndash;80% of time is spent using a personal computer.</li><li>
Must be available to work in different branch locations.</li><li>
This is primarily an office job. Physical requirements include standing, sitting, bending and lifting (up to 15 pounds).</li></ul>
#LI-ML1
 &ldquo;Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.&rdquo;<ul><li></li></ul>
Starting rates vary by region. Ranges start from $23.00 up to $26.95 hourly. This role is subject to an incentive plan that includes commissions. We expect most employees to earn between $270 - $3,500 in incentives annually, contingent on performance.</div>

Member Experience Associate

Amazon

<div>
 
 Description
 
 
 
 Amazon is looking for a driven and experienced Communications Manager to join its Stores Communications team supporting the Delivery Experience. This role will lead proactive storytelling and strategic communications programs in support of Amazon&rsquo;s fast delivery speeds. This role can be based in Seattle, WA, or Arlington, VA.
 
 
 Key job responsibilities
 
 
 Build and lead proactive strategic communications plans and campaigns to support Amazon&rsquo;s delivery experience narratives.
 
 
 Deliver earned, owned, and social media coverage of Amazon delivery experience.
 
 
 Provide strategic communications guidance and support for business initiatives.
 
 
 Counsel senior business leaders on communications strategy.
 
 
 Work across internal stakeholders to deliver on objectives.
 
 
 Write and evolve messaging and talking points.
 
 
 Develop and write press release, media pitches, and owned channels content.
 
 
 Build and maintain relationships with reporters from top-tier media outlets.
 
 
 Prepare forward-looking plans for emerging issues.
 
 
 Successfully manage complex, fast-moving and unexpected communications challenges, both proactively and reactively
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 7+ years of recent professional communications or public relations experience
 </li>
 <li>
 Bachelor's degree
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Excellent written and verbal communications skills.
 </li>
 <li>
 Ability to thrive in a fast-paced and deadline-oriented environment.
 </li>
 <li>
 Ability to drive progress and earn trust while working across multiple teams.
 </li>
 <li>
 Experience working directly with media.
 </li>
 <li>
 Creative and entrepreneurial thinking.
 </li>
 <li>
 Positive, can-do attitude.
 </li>
 <li>
 Solid judgment, particularly in narrow time frames.
 </li>
 <li>
 Ability to multitask and prioritize.
 
 
 </li>
 </ul>
 Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
 
 
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $114,000/year in our lowest geographic market up to $188,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
 
 
 
 
 Company
 
 - Amazon.com Services LLC
 
 
 Job ID: A3130853
</div>

Communications Manager, Delivery Experience & Returns

San Francisco Giants

<div>
 
 About The Team
 
 
 
 The Giants&rsquo; Experience Development team oversees key aspects of the guest experience at Oracle Park and is dedicated to bringing the many departments and vendors that guests interact with along their journeys at Oracle Park together to elevate the guest experience. The team directly manages Oracle Park&rsquo;s concessions partner, Guest Services team, and transportation systems, as well as the operation of the public realm and park space in the Mission Rock development (across McCovey Cove from Oracle Park) and the guest experience at the Giants&rsquo; Spring Training facility in Scottsdale, AZ. The department was created in 2024 with the aim of bringing together key internal teams with significant influence on the Oracle Park experience that have traditionally operated in silos
 
 
 
 About The Role
 
 
 
 The Coordinator, Premium Experiences plays a key role within the Experience Development team. Reporting to the Sr. Director, Hospitality, this position helps bring to life premium events, guest experiences and food &amp; beverage initiatives that reflect the San Francisco Giants&rsquo; standard of excellence.
 
 
 The ideal candidate is highly organized, service-minded, and detail-oriented, with a passion for hospitality, creative presentation, and innovation. This role supports project management, communication, vendor coordination, and administrative processes that ensure seamless event execution and a consistent, elevated guest experience across all touch points.
 
 
 
 You&rsquo;re Excited About This Opportunity Because You Will...
 
 
 
 
 Event &amp; Experience Support
 
 
 
 <ul>
 <li>
 Assist with the planning, coordination, and execution of premium events, client experiences, themed activations and special hospitality initiatives at Oracle Park and off-site venues.
 </li>
 <li>
 Support the development of event concepts, menus, themes and service enhancements that align with brand and guest experience standards.
 </li>
 <li>
 Maintain regular contact with client service reps to ensure guests are satisfied and feedback is integrated into programming as necessary.
 </li>
 <li>
 Manage internal timelines, task lists, and deliverables to ensure all hospitality projects stay on track.
 </li>
 <li>
 Support quality assurance and service standard initiatives to ensure a cohesive, polished presentation across all premium areas.
 </li>
 <li>
 Coordinate event setup materials, run-of-show documents and post-event recaps.
 
 
 </li>
 </ul>
 
 Food &amp; Beverage Collaboration
 
 
 
 <ul>
 <li>
 Partner with internal teams and the concessionaire to support menu development, tasting coordination, and presentation enhancements for premium and event spaces. (GE Catering, Cloud Club, Suites, Triples Alley, Dugout Club)
 </li>
 <li>
 Track and communicate menu updates, special offerings and seasonal changes to internal stakeholders. (GE Catering, LTO&rsquo;s)
 </li>
 <li>
 Assist in documenting and organizing culinary photos, descriptions and brand assets for use in presentations and menus.
 </li>
 <li>
 Support data tracking and guest feedback related to F&amp;B offerings to help inform ongoing improvement.
 
 
 </li>
 </ul>
 
 Vendor &amp; Partner Coordination
 
 
 
 <ul>
 <li>
 Assist with research, outreach, and communication with vendors and hospitality partners.
 </li>
 <li>
 Research current hospitality, culinary, and design trends to help inspire new experiences and identify new partners.
 
 
 </li>
 </ul>
 
 Team &amp; Communication Support
 
 
 
 <ul>
 <li>
 Support internal communication efforts across hospitality, premium sales, event operations, and F&amp;B teams. (Premium Playbook &ldquo;enforcement&rdquo;)
 </li>
 <li>
 Coordinate internal reporting and metrics related to event performance and guest feedback. (EES, VOC, Post-event Evals)
 
 
 </li>
 </ul>
 
 Creative &amp; Brand Support
 
 
 
 <ul>
 <li>
 Assist with presentation decks, mood boards, menus, and visual assets that support event and hospitality storytelling.
 </li>
 <li>
 Support brand alignment across event collateral, signage, and guest-facing materials.
 
 
 </li>
 </ul>
 
 Administrative &amp; Operational Support
 
 
 
 <ul>
 <li>
 Provide day-of-event support as needed.
 </li>
 <li>
 Track expenses and process invoices.
 </li>
 <li>
 Maintain organized files, templates, and shared resources for the team.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 1&ndash;3 years of experience in hospitality, events, or food &amp; beverage management.
 </li>
 <li>
 Strong organizational and project management skills, with excellent attention to detail.
 </li>
 <li>
 Demonstrated passion for service excellence, guest experience, and creative event design.
 </li>
 <li>
 Interest or background in premium food and beverage programming is a plus.
 </li>
 <li>
 Effective communicator with strong interpersonal skills and a collaborative mindset.
 </li>
 <li>
 Flexible schedule with ability to work evenings, weekends, and event days as needed.
 
 
 </li>
 </ul>
 
 We&rsquo;re Excited About You Because&hellip;
 
 
 
 <ul>
 <li>
 A self-starter with a proactive mindset and &ldquo;yes, and&hellip;&rdquo; attitude.
 </li>
 <li>
 Collaborative and adaptable &mdash; thrives in a team setting and enjoys bridging creative and operational work.
 </li>
 <li>
 Curious about culinary and service trends; passionate about the guest experience.
 </li>
 <li>
 Upholds the Giants&rsquo; commitment to service, integrity, and exceptional hospitality.
 
 
 </li>
 </ul>
 $65,000 - $75,000 a year
 
 
 
 At the San Francisco Giants, we carefully consider a wide range of factors when determining compensation, including your background and experience. These considerations can cause your compensation to vary. We expect the base salary for this position to be in the range of $65,000 to $75,000 base salary ,and will depend on your skills, qualifications, experience and other factors the San Francisco Giants consider relevant to the hiring decision Additionally, this role might be eligible for bonus or incentive awards.
 
 
 
 
 In addition to your salary, the San Francisco Giants believe in providing a competitive total rewards package for its employees. We offer employees a full range of best in class benefits with a robust medical, dental and vision coverage, a generous 401(K) matching program, and complimentary Giants tickets. At the Giants we prioritize employee wellbeing by offering dedicated mental health support, a hybrid working environment, transportation benefits, wellness programs, and paid time off including half day Fridays during the season and an extended holiday break. All benefits are subject to eligibility requirements and the terms of official plan documents which may be modified or amended from time to time.
 
 
 
 
 About The Giants
 
 
 
 One of the oldest teams in Major League Baseball, the San Francisco Giants are dedicated to enriching our community through innovation and excellence on and off the field. This past decade, the organization has won three World Series Championships, made four playoff appearances and thrown four no-hitters.
 
 
 Off the field, the Giants have become internationally-renowned as a host to entrepreneurial and premier entertainment events. Celebrating over 60 years in San Francisco, the organization is entrenched in the Bay Area community as the Giants work with corporate and non-profit partners to raise awareness, educate and generate interest in a variety of issues important to both their fans and the local community.
 
 
 We are truly unique; we are an organization committed to your growth, your learning, your development and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, innovation and teamwork and we want you and your ideas to thrive at the San Francisco Giants.
 
 
 
 Our Commitment to Diversity and Inclusion
 
 
 
 At the Giants, we strive to foster an inclusive work environment that encompasses the rich diversity of the San Francisco Bay Area, the place we call home. We welcome all people and are committed to creating an inclusive community built on a foundation of respect for all individuals. We seek to hire, develop and retain talented people from all backgrounds. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunities to excel.
 
 
 Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups strongly encouraged to apply. If you are not sure that you&rsquo;re 100% qualified, but up for the challenge - we want you to apply.
 
 
 
 At the Giants, we believe we put our best work forward when our employees bring together ideas that are diverse in thought. We are proud to be an equal opportunity workplace and are committed to equal employment opportunity regardless of race, religious creed, color, national origin, ancestry, medical condition or disability, genetic condition, marital status, domestic partnership status, sex, gender, gender identity, gender expression, age, sexual orientation, military or veteran status and any other protected class under federal, state or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you have a disability or special need, we would like to know how we can better accommodate you.
 
</div>

Coordinator, Premium Experiences

Victra - Verizon Wireless Premium Retailer

<div>Store Manager
 Victra is the largest Verizon Authorized Retailer in the United States. As a Store Manager, you shape our guest experience. By coaching your team, you help them give their best to Every Guest, Every Time. Our Store Managers exceed both store and personal sales targets. With our paid training, we give you the tools to embrace and take ownership of your store. You will develop your sales consultants and help them learn what it means to win at Victra. Are you a person who thrives in a competitive atmosphere, while having fun with your team? If so, then you will fit right in. If you love helping others grow to their full potential and consistently deliver results, then Victra is the place for you. 
We believe in #Performance #Collaboration #Integrity #Innovation #Integrity #Celebration 
You will have an elevated level of accountability for all retail store functions and for communicating and implementing the company vision by directing the day-to-day activities of the entire store staff. You will be driving for high-performance results within a fast-paced sales environment, focusing on optimizing customer and employee experience. You will also complete training courses and attend weekly sales leadership calls. You will drive our business forward by always motivating your team to do their best in every guest interaction. This is an hourly role. 
On a typical day, you will take care of your guests and confirm that your coworkers have what they need. You will lead by example on the sales floor. Your interactions with customers will show your coworkers how it is done. You will coach them one on one and motivate them to reach the next level of performance. You will also be responsible for daily operational tasks and maintaining brand compliance. 
<ul><li>
Driving personal sales by following our EGET sales process</li><li>
Leading your team by resolving customer issues and assisting with customer transactions.</li><li>
Taking directions from District Manager on day-to-day operations.</li><li>
Setting and sharing daily/weekly/monthly goals with sales teams.</li><li>
Providing your team with training and mentoring to deliver outstanding customer experience by handling customer flow and store traffic and resolving customer escalations in timely manner as per company standards</li><li>
Identifying any selling skill gaps, then building and implementing development plans to help the team meet and exceed sales metrics and quota assignments.</li><li>
Running store operations &ndash; analyzing staffing needs, reporting financial and sales data, managing cash, meeting compliance, opening trouble tickets with Facilities/Network/IT as needed to ensure store up-time and functionality.</li><li>
Monitoring inventory by restocking shelves with products, maintaining device security, and managing the cleanliness of the store.</li><li>
Leading store merchandising and planogram compliance in accordance with company expectations.</li><li>
Completing store opening and closing activities.</li><li>
Collective responsibility on attaining store targets daily/weekly/monthly.</li></ul> 
 Here is what we can offer you in exchange for your world-class work:<ul><li>
Paid Training</li><li>
Premium Health, Dental, and Vision Insurance</li><li>
Paid Maternity Leave</li><li>
401K Match</li><li>
Tuition Reimbursement</li><li>
Fifty percent off Verizon Service</li><li>
Referral Bonus</li><li>
Frequent Contests</li><li>
Career Advancement Opportunities</li></ul> 
Compensation:
Pay will include a base rate of $$23.18 /hour with uncapped earning potential through commission. 
What we are looking for...
You thrive in a sales environment and sharing this energy with a team that you can develop and motivate excites you most. You set the bar high when it comes to achieving goals, and you know how to motivate others to help you get there. You are open to innovative ideas, relate well with a variety of different people and are attuned to the needs of others to ensure that they can perform at their best. You know you have succeeded when you and your team are delivering best experience and driving world class results. 
You will need to have:<ul><li>
Background in customer service within the retail, restaurant, or wireless industry preferred.</li><li>
1-2 years of experience in Customer Service or leadership role</li><li>
Management experience in a commission-based sales environment.</li><li>
Proven history of achieving challenging team and individual sales goals.</li><li>
Balanced multiple opposing priorities in a multifaceted environment.</li><li>
Set goals, evaluated performance, and developed a high performing team.</li><li>
Basic interview skills and enhanced staffing knowledge.</li><li>
High school diploma or GED.</li><li>
One or more years of customer service, preferably in a retail or sales environment.</li><li>
Willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods.</li><li>
At least 18 years of age</li><li>
Legally authorized to work in the United States</li></ul> 
Physical Requirements:<ul><li>
Ability to lift ten pounds.</li><li>
Ability to stand for extended periods of time.</li></ul> 
Training Requirements
Employees must attend and complete 2-week New Hire University (NHU) training program within 30 days of their official start date. This class may include overnight travel at the company's expense. Various online and computer-based training courses will be required throughout your employment with Victra. 
After you apply&hellip;
You will be required to take a pre-hire assessment. It takes 10-12 minutes or less to complete. If you are selected to move forward, you will be prompted with next steps. 
Equal Employment Opportunity
We're proud to be an equal opportunity employer - and celebrate our qualified candidates&rsquo; and employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran or military status, or any other status or characteristic protected by federal, state, or local law. Different makes us better.</div>

Store Manager

Gradient

<div>
 Join us at Gradient, where our purpose is to revolutionize home comfort while championing environmental sustainability. Our mission is to combat the escalating challenge of climate change by redefining how homes are heated and cooled. Today, the environmental impact of heating and cooling systems surpasses that of the entire transportation sector, and without intervention, this trend is set to escalate drastically. At Gradient, we believe that ensuring comfortable living spaces shouldn&rsquo;t come at the cost of our planet. We envision a future where every individual can enjoy the luxury of a comfortable home without contributing to carbon emissions. Our high-efficiency, low-carbon heat pump is just the beginning of our journey toward fully decarbonizing buildings. By joining Gradient, you&rsquo;ll be at the forefront of a movement to make sustainable living accessible to all, ensuring healthier communities and a brighter, greener future.
 
 
 
 Overview
 
 
 
 We are seeking an experienced Customer Support Manager with deep expertise in Zendesk to lead our customer support team and scale a high-quality, efficient support operation. This role owns the day-to-day management of customer support agents while designing and executing a support strategy that leverages Zendesk to deliver exceptional customer experiences&mdash;without adding unnecessary headcount.
 
 
 This role requires a hands-on leader who understands how to translate customer needs and business growth into scalable processes, automation, and reporting within Zendesk.
 
 
 
 This person will ideally live somewhere near our San Francisco Headquarters, though we are for US based remote work for the right person.
 
 
 
 
 The estimated base salary for this role is $110,000 &ndash; $130,000 USD per year + equity. An individual's compensation will vary on a number of factors including but not limited to geography, skills, education, experience and unique qualifications where applicable.
 
 
 
 
 Responsibilities
 
 
 
 Customer Experience &amp; Quality
 
 
 <ul>
 <li>
 Define and enforce quality standards for customer interactions across all support channels.
 </li>
 <li>
 Implement quality assurance processes, including ticket reviews and coaching based on Zendesk data and insights.
 </li>
 <li>
 Identify recurring customer issues and collaborate with Product, Engineering, and Operations teams to drive root-cause solutions.
 </li>
 <li>
 Act as a customer advocate by sharing insights and trends derived from Zendesk reporting.
 
 
 </li>
 </ul>
 Scalable Support Strategy &amp; Operations
 
 
 <ul>
 <li>
 Develop and execute a customer support strategy that scales efficiently with business growth.
 </li>
 <li>
 Use automation, self-service, and knowledge management to reduce ticket volume and improve first-contact resolution.
 </li>
 <li>
 Optimize staffing models, schedules, and ticket routing to meet demand while minimizing the need for additional headcount.
 </li>
 <li>
 Own and track key support metrics such as CSAT, NPS, first response time, resolution time, and deflection rate.
 
 
 </li>
 </ul>
 
 Team Leadership &amp; People Management
 
 
 
 <ul>
 <li>
 Lead, coach, and manage a team of customer support agents, ensuring consistent performance and engagement.
 </li>
 <li>
 Conduct regular 1:1s, performance reviews, and coaching sessions with a focus on quality, efficiency, and professional growth.
 </li>
 <li>
 Set clear expectations, KPIs, and workflows for individual contributors using Zendesk as the primary system of record.
 </li>
 <li>
 Build a culture of customer empathy, ownership, and continuous improvement.
 
 
 </li>
 </ul>
 Zendesk Ownership &amp; Optimization
 
 
 <ul>
 <li>
 Serve as the primary owner and administrator of Zendesk, including configuration, workflows, triggers, automations, macros, views, SLAs, and roles.
 </li>
 <li>
 Design and maintain scalable Zendesk workflows that improve response times, resolution quality, and agent productivity.
 </li>
 <li>
 Leverage Zendesk Explore to create dashboards and reports that provide visibility into team performance, customer trends, and operational bottlenecks.
 </li>
 <li>
 Continuously evaluate and implement Zendesk features, integrations, and best practices to support growth without increasing headcount.
 
 
 </li>
 </ul>
 
 Desired Qualifications
 
 
 
 <ul>
 <li>
 4+ years of experience in customer support or customer operations.
 </li>
 <li>
 2+ years of experience managing customer support agents or similar individual contributors.
 </li>
 <li>
 Deep, hands-on experience administering and optimizing Zendesk in a production environment.
 </li>
 <li>
 Proven experience building scalable workflows, automations, and reporting within Zendesk.
 </li>
 <li>
 Strong analytical skills with the ability to translate data into operational improvements.
 </li>
 <li>
 Excellent communication, coaching, and cross-functional collaboration skills.
 
 
 </li>
 </ul>
 
 Nice to Have
 
 
 
 <ul>
 <li>
 Background in hardware and/or software support roles.
 </li>
 <li>
 Experience with Zendesk Guide, Explore, and advanced automations.
 </li>
 <li>
 Experience integrating Zendesk with CRM, product, or analytics tools.
 </li>
 <li>
 Background in SaaS or high-growth environments.
 </li>
 <li>
 Experience leveraging automation or AI to improve support efficiency.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Equity
 </li>
 <li>
 Medical/vision/dental/life/disability insurance
 </li>
 <li>
 401k
 </li>
 <li>
 Paid parental leave
 </li>
 <li>
 Professional Development Stipend
 </li>
 <li>
 Commuter benefits
 </li>
 <li>
 Flexible PTO
 
 
 </li>
 </ul>
 
 We are committed to building a diverse and inclusive company. We seek to create a culture where everyone can belong because we believe that people do their best work when they can show up every day as their authentic selves. We welcome people of different backgrounds, experiences, abilities, and perspectives.
 
 
 
 
 Gradient is an equal opportunity employer. We do not make hiring or employment decisions on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, disability status, or genetic information, in compliance with applicable federal, state and local law.
 
</div>

Customer Support Manager

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