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customer experience sr. analyst

customer experience sr analyst

Case Technologies

Job Title: Customer Experience Sr. AnalystJob OverviewThe Customer Experience Sr. Analyst supports the Customer Care Center by analyzing customer sentiment, CSAT scores, and Voice-of-Customer (VOC) feedback to identify trends and improvement opportunities across Customer Care Center operations. This role turns raw customer data into clear, actionable insights that guide cross-functional decisions and help elevate the overall customer experience.The Sr. Analyst acts as a key insights partner &mdash; producing thoughtful analysis, compelling storytelling, and proactive recommendations that enhance both strategic planning and day-to-day operations.Overall Deliverables This content should not be construed as an exhaustive list of responsibilities or requirements. Employees may be required to perform other job-related responsibilities to help the department achieve its goals.ResponsibilitiesCustomer Experience Insights &amp; Analysis:<ul><li>Analyze CSAT, NPS, and customer sentiment data across Roadside and CCC operations.</li><li>Conduct text analytics, tagging, and VOC theme identification to surface customer pain points and service opportunities.</li><li>Perform deep-dive assessments comparing Roadside vs. CCC experience drivers.</li><li>Identify journey bottlenecks and operational friction points impacting customer satisfaction.</li><li>Monitor trends in closed-loop feedback to highlight systemic issues or areas requiring stakeholder alignment.</li></ul>Reporting &amp; Executive Communication:<ul><li>Develop weekly and monthly insights dashboards and summary reports in Power BI.</li><li>Build executive-ready narratives that connect customer sentiment to operational behavior.</li><li>Present insights to leadership in clear, concise, and visually compelling formats.</li></ul>Cross-Functional Partnership:<ul><li>The Sr. Analyst will identify and share relevant customer insights with:</li><li>Parts</li><li>Engineering Services</li><li>After-Sales Business Development (ASBD)</li><li>This includes</li><li>Highlighting product, parts, or engineering-related dissatisfaction themes.</li><li>Supporting root cause analysis beyond CCC operations.</li><li>Flagging recurring systemic breakdowns affecting service and retention.Tools &amp; Platforms:</li><li>Use Power BI, Medallia, Genesys, Copilot, Salesforce, and internal MBUSA systems to gather, analyze, and visualize data.</li><li>Maintain data accuracy and integrity across reporting sources.</li><li>Support forecasting, predictive trending, or ad-hoc analysis based on business needs.</li></ul>QualificationsRequired<ul><li>Bachelor&rsquo;s degree in Business, Analytics, Communications, Psychology, or equivalent experience.</li><li>2&ndash;4 years of experience in customer experience analytics, business analysis, call-center insights, or a related field.</li><li>Proficiency in Power BI, Microsoft Copilot &amp; AI-enabled tools</li><li>Experience with Medallia, Salesforce, or similar CX platforms.</li><li>Strong analytical abilities with an ability to simplify complexity.</li><li>Excellent written and verbal communication skills.</li><li>Strong organizational skills and ability to prioritize in a fast-paced environment.</li><li>Demonstrated ability to work collaboratively and influence cross-functional partners.</li><li>Preferred</li><li>Experience in automotive, luxury, or high-expectation customer service environments.</li><li>Familiarity with predictive analytics or VOC methodology.</li><li>Experience with call center operations or roadside assistance operations.</li><li>Knowledge of journey mapping or service design principles.</li><li>Competencies</li><li>Customer-centric mindset</li><li>Analytical and detail-oriented</li><li>Insight storytelling &amp; executive communication</li><li>Collaborative partnership</li><li>Continuous improvement focus</li><li>Strong data literacy</li></ul>Hybrid Requirement - Onsite at Sandy Springs OfficePay: From $20.00 per hourWork Location: Hybrid remote in Atlanta, GA 30328

Customer Experience Sr. Analyst

The Home Depot

<div>
 Req174475
 
 
 
 Position Purpose
 
 
 
 Protecting what matters most to our associates and consumers by securing our sensitive data and critical assets from current and emerging threats. At The Home Depot Cybersecurity consists of Architecture, Governance, Identity &amp; Access Management, Internal Threat Operations, Issue and Compliance Management, Risk Assessment/Advisory, Security Consulting, Security Operations, Service Optimization and Strategic Planning
 
 
 Analysts II perform data gathering, analysis, synthesis and develop solutions to support THD Cybersecurity practices.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 60% Analysis - Synthesize data to develop a solution, communicate the solution to stakeholders Analyze problems, structure the issue and perform analysis
 </li>
 <li>
 10% Collaborate - Partner cross-functionally to identify trends and resolve issues
 </li>
 <li>
 30% Drive Execution - Ensure initiative/project goals are met in a timely manner Implement solutions to meet customer expectations
 
 
 </li>
 </ul>
 
 Direct Manager/Direct Reports
 
 
 
 <ul>
 <li>
 This Position typically reports to Manager or Sr. Manager
 </li>
 <li>
 This Position has 0 Direct Reports
 
 
 </li>
 </ul>
 
 Travel Requirements
 
 
 
 <ul>
 <li>
 Typically requires overnight travel less than 10% of the time.
 
 
 </li>
 </ul>
 
 Physical Requirements
 
 
 
 <ul>
 <li>
 Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
 
 
 </li>
 </ul>
 
 Working Conditions
 
 
 
 <ul>
 <li>
 Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
 
 
 </li>
 </ul>
 
 Minimum Qualifications
 
 
 
 <ul>
 <li>
 Must be eighteen years of age or older.
 </li>
 <li>
 Must be legally permitted to work in the United States.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 </li>
 <ul>
 <li>
 Team Construction &amp; Vision: Support the foundational set-up of the Cybersecurity Communications team, defining the mission, vision, and long-term goals in partnership with team Manager and Sr. Analyst.
 </li>
 <li>
 Operational Infrastructure Development: Design and implement the team's dedicated "backbone" by helping to set up the necessary technology stack and engineering for a centralized intake process.
 </li>
 <li>
 Brand &amp; Template Stewardship: Build and maintain the Cybersecurity brand guidelines, templates, SLAs, playbooks, and SOPs to bring order and consistency to the team.
 </li>
 <li>
 Communication Planning &amp; Execution: Partner closely with Sr. Analyst and Corporate Communications to create and execute communication plans and written and visual communications for high-impacting security initiatives, KTLO, and crisis response, ensuring all milestones are met with high-quality, professional output.
 </li>
 <li>
 Corporate Communications Coordination: Partner heavily with Corporate Communications to ensure all Cybersecurity collateral adheres to enterprise brand standards and communications are distributed to the intended parties in a timely manner.
 </li>
 <li>
 Feedback and Data Driven Insights: Partner with Sr. Analyst to monitor feedback and sentiment from cross-functional partners and employees to identify communication needs, surface themes, and recommend data-informed improvements to Cybersecurity communications and strategies, using tools such as engagement surveys, pulse checks, and feedback channels to quantify impact over time.
 </li>
 <li>
 Crisis Communication Support: Partner with Sr. Analyst and Corporate Communications to establish an Internal Cyber Crisis Communication process. Once established, will rapidly deploy urgent crisis related communication during critical Cybersecurity incidents using preapproved templates and SLAs.
 </li>
 <li>
 Adoption Tracking &amp; Reporting: Develop tactics and identify tools to measure communication reach, comprehension, engagement, and behavioral outcomes. In collaboration with the senior cybersecurity analyst, develop and maintain dashboards with an executive snapshot that ties communication metrics to the overall program objectives.
 
 </li>
 </ul>
 </ul>
 
 Minimum Education
 
 
 
 <ul>
 <li>
 The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
 
 
 </li>
 </ul>
 
 Preferred Education
 
 
 
 <ul>
 <li>
 No additional education
 
 
 </li>
 </ul>
 
 Minimum Years Of Work Experience
 
 
 
 <ul>
 <li>
 2
 
 
 </li>
 </ul>
 
 Preferred Years Of Work Experience
 
 
 
 <ul>
 <li>
 No additional years of experience
 
 
 </li>
 </ul>
 
 Minimum Leadership Experience
 
 
 
 <ul>
 <li>
 None
 
 
 </li>
 </ul>
 
 Preferred Leadership Experience
 
 
 
 <ul>
 <li>
 None
 
 
 </li>
 </ul>
 
 Certifications
 
 
 
 <ul>
 <li>
 None
 
 
 </li>
 </ul>
 
 Competencies
 
 
 
 <ul>
 <li>
 Action Oriented
 </li>
 <li>
 Collaborates
 </li>
 <li>
 Communicates Effectively
 </li>
 <li>
 Customer Focus
 </li>
 <li>
 Drives Results
 </li>
 </ul>
</div>

Cybersecurity Analyst II

<div><div>Position Purpose:
This is a Senior Communications Specialist within our Cyber Security organization. Protecting what matters most to our associates and consumers by securing our sensitive data and critical assets from current and emerging threats. At The Home Depot Cybersecurity consists of Architecture, Governance, Identity &amp; Access Management, Internal Threat Operations, Issue and Compliance Management, Risk Assessment/Advisory, Security Consulting, Security Operations, Service Optimization and Strategic Planning 
Analysts II perform data gathering, analysis, synthesis and develop solutions to support THD Cybersecurity practices. 
Key Responsibilities:<ul><li>
60% Analysis - Synthesize data to develop a solution, communicate the solution to stakeholders Analyze problems, structure the issue and perform analysis</li><li>
10% Collaborate - Partner cross-functionally to identify trends and resolve issues</li><li>
30% Drive Execution - Ensure initiative/project goals are met in a timely manner Implement solutions to meet customer expectations</li></ul> 
Direct Manager/Direct Reports:<ul><li>
This Position typically reports to Manager or Sr. Manager</li><li>
This Position has 0 Direct Reports</li></ul> 
Travel Requirements:<ul><li>
Typically requires overnight travel less than 10% of the time.</li></ul> 
Physical Requirements:<ul><li>
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.</li></ul> 
Working Conditions:<ul><li>
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.</li></ul> 
Minimum Qualifications:<ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li></ul> 
Preferred Qualifications:<ul><li><div><ul><li>
Team Construction &amp; Vision: Support the foundational set-up of the Cybersecurity Communications team, defining the mission, vision, and long-term goals in partnership with team Manager and Sr. Analyst.</li></ul></div><div><ul><li>
Operational Infrastructure Development: Design and implement the team's dedicated &quot;backbone&quot; by helping to set up the necessary technology stack and engineering for a centralized intake process.</li></ul></div><div><ul><li>
Brand &amp; Template Stewardship: Build and maintain the Cybersecurity brand guidelines, templates, SLAs, playbooks, and SOPs to bring order and consistency to the team.</li></ul></div><div><ul><li>
Communication Planning &amp; Execution: Partner closely with Sr. Analyst and Corporate Communications to create and execute communication plans and written and visual communications for high-impacting security initiatives, KTLO, and crisis response, ensuring all milestones are met with high-quality, professional output.</li></ul></div><div><ul><li>
Corporate Communications Coordination: Partner heavily with Corporate Communications to ensure all Cybersecurity collateral adheres to enterprise brand standards and communications are distributed to the intended parties in a timely manner.</li></ul></div><div><ul><li>
Feedback and Data Driven Insights: Partner with Sr. Analyst to monitor feedback and sentiment from cross-functional partners and employees to identify communication needs, surface themes, and recommend data-informed improvements to Cybersecurity communications and strategies, using tools such as engagement surveys, pulse checks, and feedback channels to quantify impact over time.</li></ul></div><div><ul><li>
Crisis Communication Support: Partner with Sr. Analyst and Corporate Communications to establish an Internal Cyber Crisis Communication process. Once established, will rapidly deploy urgent crisis related communication during critical Cybersecurity incidents using preapproved templates and SLAs.</li></ul></div><div><ul><li>
Adoption Tracking &amp; Reporting: Develop tactics and identify tools to measure communication reach, comprehension, engagement, and behavioral outcomes. In collaboration with the senior cybersecurity analyst, develop and maintain dashboards with an executive snapshot that ties communication metrics to the overall program objectives.</li></ul></div></li></ul> 
Minimum Education:<ul><li>
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.</li></ul> 
Preferred Education:<ul><li>
No additional education</li></ul> 
Minimum Years of Work Experience:<ul><li>
2</li></ul> 
Preferred Years of Work Experience:<ul><li>
No additional years of experience</li></ul> 
Minimum Leadership Experience:<ul><li>
None</li></ul> 
Preferred Leadership Experience:<ul><li>
None</li></ul> 
Certifications:<ul><li>
None</li></ul> 
Competencies:<ul><li>
Action Oriented</li><li>
Collaborates</li><li>
Communicates Effectively</li><li>
Customer Focus</li><li>
Drives Results</li></ul></div> 
Apply End Date: 04/02/2026</div>

Cybersecurity Analyst II - Senior Communications Specialist

<div>Position Purpose:
The Sr Analyst Space Planning is the key business partner and advisor for the Merchandising Organization on all matters related to space planning and analytics. In addition to planogram responsibilities, the Sr Analyst will assist their merchant with analysis to drive sales, optimize assortments, increase turns and maximize profit. The Sr. Analyst will partner with the merchant, space analysts, store planning, visual merchandising and project managers on all resets, MET projects and other activities for which space analytics and planogram support is required. This role will negotiate project timelines, ensure that all required inputs are received complete/timely and will escalate issues to the Manager, Space Planning, as required. The Sr. Analyst will also be involved in designing and implementing new processes that will continue the evolution of this department and contribute to taking this team to the leading edge of space planning and analysis. 
Key Responsibilities:<ul><li>
40% Execution: Design and build planograms, incorporating merchandising strategy, visual merchandising standards and best practices, merchandising safety standards and analyze planograms to optimize sales, profitability and inventory productivity</li><li>
35% Analysis: Leverage systems to analyze and develop recommendations around key merchandising factors (e.g., space productivity, pricing, inventory turns, margin rates, promotional activity, product trending)</li><li>
10% Collaboration: Attend weekly meetings with cross-functional teams to participate in business discussions and provide space planning expertise, contributing to strategic merchandising plans for the business</li><li>
10% Problem Solving: Work on behalf of merchant to identify, quantify, and communicate assortment opportunities; helps develop seasonal transition targets and strategies, if applicable</li><li>
5% Assessment: Works on various product tests within respective category, including inventory monitoring, in-store execution, visual merchandising, and analyzing results.</li></ul> 
Direct Manager/Direct Reports:<ul><li>
This position reports to the Sr. Manager, Space Planning.</li><li>
This position has 0 direct reports.</li></ul> 
Travel Requirements:<ul><li>
Typically requires overnight travel less than 10% of the time.</li></ul> 
Physical Requirements:<ul><li>
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.</li></ul> 
Working Conditions:<ul><li>
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.</li></ul> 
Minimum Qualifications:<ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li><li>
Experience with JDA Intactix space management suite including: Space Planning, CKB, Planogram Generator, and Space Automation.</li><li>
Experience working in the retail industry.</li><li>
Experience analyzing large amounts of data</li></ul> 
Preferred Qualifications:<ul><li>
Working knowledge of Microsoft Office Suite</li><li>
Working knowledge of Tableau</li><li>
Working knowledge of presentation software (e.g., Microsoft PowerPoint)</li><li>
Working knowledge of analytical/statistics software (e.g., SPSS, SAS, R, Stata)</li><li>
Demonstrated ability to collaborate and work effectively with cross-functional teams</li><li>
Demonstrated project management skills</li><li>
Excellent written and verbal communication skills</li></ul> 
Minimum Education:<ul><li>
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.</li></ul> 
Preferred Education:<ul><li>
No additional education</li></ul> 
Minimum Years of Work Experience:<ul><li>
2</li></ul> 
Preferred Years of Work Experience:<ul><li>
No additional years of experience</li></ul> 
Minimum Leadership Experience:<ul><li>
None</li></ul> 
Preferred Leadership Experience:<ul><li>
None</li></ul> 
Certifications:<ul><li>
None</li></ul> 
Competencies:<ul><li>
Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm</li><li>
Business Insights - Applying knowledge of business and the marketplace to advance the organization's goals</li><li>
Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences</li><li>
Decision Quality - Making good and timely decisions that keep the organization moving forward</li><li>
Customer Focus - Building strong customer relationships and delivering customer-centric solutions</li><li>
Drives Results - Consistently achieving results, even under tough circumstances</li></ul></div>

Sr. Analyst Space Planning

<div><div>Position Purpose:
This is a Communications Manager role within our Cyber Security organization. Protecting what matters most to our associates and consumers by securing our sensitive data and critical assets from current and emerging threats. At The Home Depot Cybersecurity consists of Architecture, Governance, Identity &amp; Access Management, Internal Threat Operations, Issue and Compliance Management, Risk Assessment/Advisory, Security Consulting, Security Operations and Strategic Planning. 
Sr. Analysts perform data gathering, analysis, synthesis and develop solutions to support THD Cybersecurity practices. 
Key Responsibilities:<ul><li>
50% Analysis - Synthesize data to develop a solution, communicate the solutions, present the solution to teams/stakeholders</li><li>
20% Collaborate - Partner cross-functionally to identify trends and resolve issues</li><li>
20% Drive Execution - Implement solutions to meet customer expectations; Ensure initiative/project goals are met in a timely manner</li><li>
10% Support and Enable - Mentor junior level Analyst</li></ul> 
Direct Manager/Direct Reports:<ul><li>
This Position typically reports to Manager or Sr. Manager</li><li>
This Position has 0 Direct Reports</li></ul> 
Travel Requirements:<ul><li>
Typically requires overnight travel less than 10% of the time.</li></ul> 
Physical Requirements:<ul><li>
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.</li></ul> 
Working Conditions:<ul><li>
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.</li></ul> 
Minimum Qualifications:<ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li></ul> 
Preferred Qualifications:<ul><li><div><div><ul><li>
Team Construction &amp; Vision: Support the foundational set-up of the Cybersecurity Communications team, defining the mission, vision, and long-term goals in partnership with team Manager and Analyst.</li></ul></div><div><ul><li>
Brand Development: Set the standard for Cybersecurity brand guidelines to bring order and consistency to Cybersecurity messaging.</li></ul></div><div><ul><li>
Communication Strategy: Architect comprehensive, end-to-end communication strategies for high-impacting security initiatives and crisis response (internal only).</li></ul></div><div><ul><li>
Communication Planning &amp; Execution: Partner closely with Analyst to develop and execute communication plans and written and visual communications for high-impacting security initiatives ensuring all milestones are met with high-quality, professional output spanning across a global workforce.</li></ul></div><div><ul><li>
Executive Presence &amp; Advisory: Serve as the lead consultant for Project Teams and the CISO to determine &quot;if, when, and how&quot; to communicate based on the scope, complexity, and impact of the project.</li></ul></div></div><div><div><ul><li>
Strategic Partnership: Act as the primary liaison between Corporate Communications, Legal (when applicable), and Cybersecurity, ensuring the Cybersecurity narrative is synchronized with the enterprise-wide communication strategy and ensuring that Cybersecurity messaging reaches its intended audience(s) in a timely manner.</li></ul></div><div><ul><li>
Cyber-Related Crisis Communication (Internal Messaging): Responsible for defining a cross-functional process to draft, review, and disseminate Cybersecurity messaging to internal audiences stemming from Cybersecurity incidents. Once established, will be responsible for drafting messaging and ensuring proper review and approvals.</li></ul></div><div><ul><li>
Feedback &amp; Data Driven Insights: Partner with Sr. Analyst to monitor feedback and sentiment from cross-functional partners and employees to identify communication needs, surface themes, and recommend data-informed improvements to Cybersecurity communication initiatives, using tools such as engagement surveys, pulse checks, and feedback channels to quantify impact over time.</li></ul></div><div><ul><li>
Research and Innovation: Conduct ongoing research to identify industry best practices and innovations that elevate the function's maturity and present recommendations to leadership.</li></ul></div></div></li></ul> 
Minimum Education:<ul><li>
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.</li></ul> 
Preferred Education:<ul><li>
No additional education</li></ul> 
Minimum Years of Work Experience:<ul><li>
5</li></ul> 
Preferred Years of Work Experience:<ul><li>
No additional years of experience</li></ul> 
Minimum Leadership Experience:<ul><li>
None</li></ul> 
Preferred Leadership Experience:<ul><li>
None</li></ul> 
Certifications:<ul><li>
None</li></ul> 
Competencies:<ul><li>
Action Oriented</li><li>
Collaborates</li><li>
Communicates Effectively</li><li>
Customer Focus</li><li>
Drives Results</li></ul></div> 
Apply End Date: 04/02/2026</div>

Senior Cybersecurity Analyst - Communications Manager

<div>Position Purpose:
The Sr. Analyst, Brand Advocate Program Manager supports the execution and continuous improvement of onboarding, training, and change management programs for the Brand Advocate team. This role focuses on analyzing data, maintaining program documentation, and coordinating with merchandising, supplier, and cross-functional teams to ensure Brand Advocates have the tools and resources needed to succeed. 
The Sr. Analyst will assess program performance, identify pain points and opportunities, and deliver actionable insights that enhance the Brand Advocate experience. Success in this role requires a solid understanding of merchandising principles &mdash; including assortment, pricing, promotions, and fulfillment &mdash; as well as familiarity with Brand Advocate responsibilities such as ensuring content accuracy, generating business insights for suppliers, and supporting collaborative supplier relationships. 
Additionally, the Sr. Analyst will contribute to broader Online Merchandising initiatives, helping to implement best practices and foster a culture of continuous learning and operational excellence. 
Key Responsibilities:<ul><li>
10% Attend Merchant meetings and identify and facilitate OMS requests as a result of thereof</li><li>
10% Facilitate new program development as new programs and services are identified by Merchants</li><li>
30% Develop process to drive product information as it is shown online. Participate in project teams to provide input regarding product data changes, item troubleshooting and attribute maintenance needed as a result of website or other business changes. Research data issues and errors and partner with IT and business partners to resolve. Coordinate integrated teams from one or more external agencies or functional organizations supporting managed initiatives</li><li>
30% Manage relationship between Merchants and the website as it pertains to product introduction, maintenance, or enhancements. Learn and report on best practices, industry standards, and legal requirements associated with assigned category</li><li>
10% Coordinate and ensure appropriate reporting is in place and identify any performance issues</li><li>
10% Partner with internal and external organizations to identify training needs; be prepared to deliver training when/if needed</li></ul> 
Direct Manager/Direct Reports:<ul><li>
This position reports to Manager, Online Merch Solutions.</li><li>
This position has 0 direct reports.</li></ul> 
Travel Requirements:<ul><li>
Typically requires overnight travel less than 10% of the time.</li></ul> 
Physical Requirements:<ul><li>
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.</li></ul> 
Working Conditions:<ul><li>
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.</li><li>
No travel required</li></ul> 
Minimum Qualifications:<ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li></ul> 
Preferred Qualifications:<ul><li>
Working knowledge of merchandising principles (assortment, pricing, promotions, fulfillment) and familiarity with Brand Advocate responsibilities such as content accuracy and supplier engagement</li><li>
Strong analytical skills with experience in data collection, interpretation, and reporting to support process improvements or training initiatives</li><li>
Ability to identify gaps and provide actionable recommendations based on data-driven insights</li><li>
Exposure to change management concepts and process improvement methodologies</li><li>
Excellent written and verbal communication skills, including the ability to create clear documentation and concise reports</li><li>
Proficiency in building professional PowerPoint presentations to communicate insights and recommendations effectively</li><li>
Ability to think critically and act quickly in a fast-paced environment to drive results</li><li>
Collaborative mindset with the ability to build relationships across internal teams and external partners</li><li>
Demonstrated passion for learning and development, with a commitment to continuous improvement and knowledge sharing</li><li>
Bachelor&rsquo;s degree in Business, Merchandising, Marketing, Analytics, or related field</li></ul> 
Minimum Education:<ul><li>
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.</li></ul> 
Preferred Education:<ul><li>
No additional education</li></ul> 
Minimum Years of Work Experience:<ul><li>
2</li></ul> 
Preferred Years of Work Experience:<ul><li>
No additional years of experience</li></ul> 
Minimum Leadership Experience:<ul><li>
None</li></ul> 
Preferred Leadership Experience:<ul><li>
None</li></ul> 
Certifications:<ul><li>
None</li></ul> 
Competencies:<ul><li>
Action Oriented</li><li>
Collaborates</li><li>
Communicates Effectively</li><li>
Customer Focus</li><li>
Drives Results</li><li>
Manages Conflict</li></ul></div>

Sr Analyst, Brand Advocate Program Management

<div><div>Position Purpose:
The Senior Analyst, Quantitative Research supports the Banner Pricing Team within Orange Apron Media by producing prescriptive analytics, quantitative business insights and actionable visualizations that enable executive decision-making around ad pricing, campaign budgeting and revenue optimization. The role requires the ability to frame business problems in analytical terms, rapidly distill actionable recommendations, and handle multiple conflicting priorities. Along with the required business context, the Senior Analyst will need to leverage Google BigQuery / Python for data manipulation and analysis and Tableau for dashboarding (as needed). Depending on the task assigned, the Senior Analyst will collaborate cross-functionally or operate independently, under limited supervision. 
Key Responsibilities:<ul><li>
20% Work with other departments providing analytical insight on business performance.</li><li>
20% Research and analyze business trends &amp; customer behavior data to identify opportunities for website enhancements.</li><li>
20% Analyze web analytics data as well as other offline data to evaluate site performance.</li><li>
10% Work with the Web Analyst to provide weekly Web Analytic dashboards.</li><li>
10% Takes the lead on new programs and initiatives for Web Analytics Team.</li><li>
10% Provide web analytics strategy to Specialty Channel.</li></ul> 
Direct Manager/Direct Reports:<ul><li>
Reports to Sr Manager</li><li>
Position has 0 Direct Reports</li></ul> 
Travel Requirements:<ul><li>
Typically requires overnight travel less than 10% of the time.</li></ul> 
Physical Requirements:<ul><li>
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.</li></ul> 
Working Conditions:<ul><li>
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.</li><li>
No travel Required</li></ul> 
Minimum Qualifications:<ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li><li>
Responsible for helping others and providing on-the-job training or guidance</li><li>
Demonstrated business/financial modeling capabilities with tools such as Excel and Access</li><li>
Demonstrated skills in applying statistical analysis principles to business challenges</li><li>
Demonstrated communication and interpersonal skills</li><li>
Demonstrated ability to work well with others</li><li>
Strong analytical skills with attention to detail; self-starter</li></ul> 
Preferred Qualifications:<ul><li>
Prior experience with SQL, Python and Tableau</li><li>
Machine learning experience</li><li>
Analytical skills</li><li>
Presentation skills</li><li>
Strong communication skills</li><li>
Strong people skills</li></ul> 
Minimum Education:<ul><li>
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.</li></ul> 
Preferred Education:<ul><li>
No additional education</li></ul> 
Minimum Years of Work Experience:<ul><li>
5</li></ul> 
Preferred Years of Work Experience:<ul><li>
No additional years of experience</li></ul> 
Minimum Leadership Experience:<ul><li>
None</li></ul> 
Preferred Leadership Experience:<ul><li>
None</li></ul> 
Certifications:<ul><li>
None</li></ul> 
Competencies:<ul><li>
Action Oriented</li><li>
Collaborates</li><li>
Drives Engagement</li><li>
Communicates Effectively</li><li>
Customer Focus</li><li>
Drives Results</li><li>
Manages Conflict</li></ul></div> 
Apply End Date: 04/29/2026</div>

Sr. Analyst - Quantitative Research

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