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business analyst, growth marketing

customer journey data analysis senior specialist

Mercedes-Benz Egypt

<div>
 
 
 
 Main tasks:
 
 
 
 
 
 Data Monitoring &amp; KPI reporting :
 
 
 <ul>
 <li>
 Development of &lsquo;Data Driven Marketing Strategy&rsquo;
 </li>
 <li>
 Implementation of Marketing relevant reporting tools
 </li>
 <li>
 Development of Marketing analytics &amp; reporting
 </li>
 <li>
 Constant monitoring Marketing metrics and KPI&acute;s
 </li>
 <li>
 Implementation of Management dashboard
 </li>
 </ul>
 
 
 Customer Insights and Research Strategy:
 
 
 <ul>
 <li>
 Preparation and implementation of Customer research
 </li>
 <li>
 Analysis of Research results (key findings) and proposition of further actions
 </li>
 <li>
 Collecting and summarizing of 3rd party research
 </li>
 </ul>
 
 
 Customer Journey Support:
 
 
 <ul>
 <li>
 Ongoing Support for all CRM &amp; Salesforce topics with retail
 </li>
 <li>
 Steering of all relevant Salesforce activities &amp; reporting
 </li>
 <li>
 Ongoing enhancement of OneWeb platform
 </li>
 <li>
 CRM support in terms of lead &amp; Complaints management daily with call center &amp; ongoing reporting
 </li>
 <li>
 Responsible for developing Complaints Analysis Quarterly Reports
 </li>
 <li>
 Handles lead management process within retail and Call Center in regard to lead follow up (SLA).
 </li>
 </ul>
 
 
 Marketing Efficiency Support:
 
 
 <ul>
 <li>
 Issuing POs, following up with procurement and accounting
 </li>
 <li>
 Support in marketing projects
 
 
 </li>
 </ul>
 
 
 
 
 ***Other tasks may be assigned by Supervisor
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 Educational Background:
 
 
 <ul>
 <li>
 Graduate / Post-Graduate degree in Marketing Communications, Marketing Intelligence or similar
 </li>
 </ul>
 
 
 Technical knowledge:
 
 
 <ul>
 <li>
 Experience in Marketing
 </li>
 <li>
 Experience within Salesforce operations is a plus
 </li>
 <li>
 Experience in marketing campaigns is a plus
 </li>
 <li>
 Ability to work with cross-functional teams
 </li>
 <li>
 Strong written and verbal communication skills
 </li>
 <li>
 Solid experience and understanding of CRM solutions and Marketing Automation is a plus
 </li>
 <li>
 Solid customer orientation, core understanding of the customer lifecycle and customer needs and how customer insight or customer strategy drives experience.
 </li>
 <li>
 Experience in delivering brand experience campaigns through all consumer touchpoints
 </li>
 </ul>
 
 
 
 
 
 Soft skills/individual competence:
 
 
 <ul>
 <li>
 Passion, Respect, Integrity, Discipline, Strong Analytical Skills, Excellent organizational and project management skills, Dedication, Commitment, strong experience in all relevant digital channels
 </li>
 <li>
 Excellent English skills (in writing and verbally) is a must; German a plus
 </li>
 </ul>
 
 
</div>

Customer Journey & Data Analysis Senior Specialist

Breadfast

<div>
 
 
 Role Objectives:
 
 
 
 To lead the end-to-end experience, satisfaction, and retention of Breadfast&rsquo;s Delivery Associates (DAs), ensuring their engagement and loyalty through lifecycle optimization, communication, recognition, and partnerships, ensuring a motivated and loyal delivery workforce.
 
 
 
 
 
 
 Roles &amp; Responsibilities:
 
 
 <ul>
 <li>
 
 Delivery Associate Experience:
 
 </li>
 <li>
 Design and continuously improve the end-to-end Delivery Associate (DA) experience &mdash; from activation to long-term retention and offboarding.
 </li>
 <li>
 Identify critical pain points in the DA lifecycle and implement solutions to enhance satisfaction and reduce early churn.
 </li>
 <li>
 Develop activation strategies to reduce no-shows and improve engagement.
 </li>
 <li>
 
 Experience &amp; Satisfaction Improvement:
 
 </li>
 <li>
 Conduct regular surveys, interviews, and feedback sessions to gather DA insights and identify areas of improvement.
 </li>
 <li>
 Analyze satisfaction metrics (e.g., CSAT/DSAT) and exit feedback to inform experience design.
 </li>
 <li>
 Lead root cause analysis (RCA) efforts to uncover reasons behind churn and disengagement or attrition.
 </li>
 <li>
 
 Engagement &amp; Communication:
 
 </li>
 <li>
 Build and execute lifecycle communication campaigns (SMS, in-app notifications, WhatsApp) to support DA education, engagement, and awareness.
 </li>
 <li>
 Ensure timely, targeted messaging across different stages of the DA journey.
 </li>
 <li>
 Collaborate with the DA Partnerships Specialist on internal communications related to programs, initiatives, and process changes.
 </li>
 <li>
 
 Retention &amp; Loyalty Initiatives:
 
 </li>
 <li>
 Design and manage DA loyalty and retention programs focused on reward, recognition, and performance consistency.
 </li>
 <li>
 Develop bonus structures and incentive programs that are linked to tenure, delivery quality, and other performance metrics.
 </li>
 <li>
 Set and monitor program timelines, eligibility criteria, and fairness mechanisms.
 </li>
 <li>
 
 Partnerships:
 
 </li>
 <li>
 Lead the development of external partnerships (e.g., discounts, services, vouchers) to enhance DA satisfaction and support retention.
 </li>
 <li>
 Identify and secure beneficial deals (e.g., transportation, telecom, healthcare) that directly improve the DA experience.
 </li>
 <li>
 Oversee the DA Partnerships Specialist, who will be responsible for partnership sourcing, execution, and benefit rollout.
 </li>
 <li>
 
 Inventory &amp; Operational Oversight:
 
 </li>
 <li>
 Oversee DA inventory custody (e.g., pouches, uniforms, helmets), ensuring accountability and adherence to policies.
 </li>
 <li>
 Create and enforce tracking mechanisms for issued items, minimizing loss and misuse.
 </li>
 <li>
 Work closely with field teams to streamline inventory distribution and retrieval processes.
 </li>
 <li>
 
 Cross-Functional Collaboration:
 
 </li>
 <li>
 Act as the key liaison between the Supply team and other functions (e.g., Operations, Customer Experience, Product) to align initiatives.
 </li>
 <li>
 Advocate for DA needs in product and process improvements.
 </li>
 <li>
 Contribute to cross-departmental projects related to DA growth and efficiency.
 </li>
 <li>
 
 Team Leadership:
 
 </li>
 <li>
 Directly manage the Delivery Associate Experience and Retention Senior Specialist, Delivery Associate Experience and Retention Specialist, and Delivery Associate Partnerships Specialist providing guidance, structure, and performance feedback.
 </li>
 <li>
 Support the development and growth of team members through coaching and clear expectation setting.
 </li>
 <li>
 Promote a culture of ownership, accountability, and collaboration within the DA Experience vertical.
 </li>
 </ul>
 <li>
 </li>
 
 
 Required Education, Knowledge, and Skills:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Supply Chain, or related field.
 </li>
 <li>
 5+ years in partner engagement, workforce retention, or operations &mdash; preferably in logistics or last-mile delivery.
 </li>
 <li>
 Strong communication and stakeholder management
 </li>
 <li>
 Analytical and problem-solving ability, especially in root cause analysis
 </li>
 <li>
 Creative thinking around incentive and loyalty programs
 </li>
 <li>
 Project management with a focus on execution and timelines
 </li>
 <li>
 People management and team development
 </li>
 <li>
 Cross-functional collaboration and negotiation (especially with external partners)
 </li>
 </ul>
</div>

Delivery Associate Experience & Retention Lead

Red Bull

<div>
 As a Data Analyst Specialist, you will support data-driven decision-making across our commercial organization. You will help analyze, model, and visualize structured and semi-structured data to generate actionable insights for leadership and field teams. You&rsquo;ll work closely with cross-functional stakeholders to translate business questions into clear metrics, dashboards, and analysis that improve performance, efficiency, and execution in a fast-paced FMCG environment.As a Data Analyst Specialist, you will support data-driven decision-making across our commercial organization. You will help analyze, model, and visualize structured and semi-structured data to generate actionable insights for leadership and field teams. You&rsquo;ll work closely with cross-functional stakeholders to translate business questions into clear metrics, dashboards, and analysis that improve performance, efficiency, and execution in a fast-paced FMCG environment.
 
 
 
 All the responsibilities we'll trust you with:
 
 
 
 
 Data Analysis &amp; Insights
 
 
 
 Investigate business performance to identify growth, optimization and efficiency opportunities. Deliver clear, fast insights that support decisions in a high-velocity environment. Analyze customer behavior, purchasing patterns, and volume drivers across the customer lifecycle. Support ad-hoc analysis and recurring deep-dive (channel performance, outlet segmentation, promo/seasonality impact, etc&hellip;)
 
 
 
 Reporting, Dashboards &amp; KPI Tracking
 
 
 
 Help Define and Standardize Key business performance metrics. Build and maintain Dashboards and reports with strong storytelling and usability. Monitor data quality and ensure accuracy, consistency and scalability across reporting outputs. Automate recurring reporting where possible to reduce manual effort and improve reliability.
 
 
 
 Data Preparation &amp; Automation
 
 
 
 Clean, transform and consolidate datasets from multiple sources (Excel files, system exports, 3rd party data, census data, etc&hellip;) Use Python to automate workflows (data prep, validation checks, recurring exports, KPI Pipelines, etc&hellip;) Maintain well-documented, reusable analysis outputs (templates, scripts, refresh steps.
 
 
 
 Your areas of knowledge and expertise that matter most for this role:
 
 
 
 <ul>
 <li>
 2-4 years of experience in Data Analytics or Business Analyst role
 </li>
 <li>
 Strong Advanced Excel skills
 </li>
 <li>
 Strong background with Power BI (Power Query, data modelling, DAX measures and dashboard design) or similar visualization tool (SAC, Tableau, Metabase, etc..)
 </li>
 <li>
 Good Python foundations
 </li>
 <li>
 Strong analytical thinking and ability to translate ambiguous business asks into measurable outputs.
 </li>
 <li>
 Clear communication and ability to present insights simply to non-technical stakeholders.
 </li>
 <li>
 FMCG Experience (nice to have)
 </li>
 <li>
 RTM Projects Experience (nice to have)
 </li>
 <li>
 GIS tools exposure (nice to have)
 </li>
 <li>
 Familiarity with SQL (nice to have)
 </li>
 <li>
 Familiarity with Trifecta and Snowflake (nice to have)
 </li>
 </ul>
</div>

Data Analyst

mylo

<div>
 mylo, the consumer finance arm of B.TECH, is revolutionizing the financial landscape, seeks a dynamic, results-oriented Senior Data Scientist. The ideal candidate will play a pivotal role in driving data-driven decisions and shaping our future. You'll work closely with cross-functional teams to unlock the power of data, build predictive models, and deliver actionable insights.
 
 
 We are looking for an exceptionally talented Senior Reconciliation &amp; Settlement Specialist to enhance reconciliation and settlement procedures across a wide range of financial partners, such as banks, payment processors, and internal accounts. This position demands extensive knowledge of financial operations, controls, and risk management to guarantee the precision, integrity, and efficiency of all financial transactions.
 
 
 <ul>
 <li>
 Oversee and execute end-to-end reconciliation of transactions across payment gateways, digital wallets, and banking partners
 </li>
 <li>
 Review and validate daily settlements using payment scheme files and internal records
 </li>
 <li>
 Ensure compliance with settlement regulations and support internal and external audits
 </li>
 <li>
 Develop and maintain comprehensive financial reports to enhance visibility and support decision-making
 </li>
 <li>
 Monitor account balances and fund allocations to ensure smooth payment operations and minimize delays and costs
 </li>
 <li>
 Identify, investigate, and resolve complex discrepancies to maintain financial data integrity
 </li>
 <li>
 Collaborate closely with Finance, Treasury, and Customer Support teams to resolve payment-related issues and escalations
 </li>
 <li>
 Coordinate with the Chargeback team to efficiently manage dispute cases
 </li>
 <li>
 Establish and enhance risk controls to detect and prevent discrepancies or fraud
 </li>
 <li>
 Design and implement frameworks to improve reconciliation and settlement accuracy and efficiency for merchants and financial partners
 </li>
 <li>
 Liaise with banks to resolve outstanding issues and respond to inquiries
 </li>
 <li>
 Communicate with application support teams to report issues and suggest process enhancements
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Finance, or a related field
 </li>
 <li>
 Minimum 5 years' experience in reconciliation, settlement, or financial operations within fintech, banking, or digital payments
 </li>
 <li>
 Strong understanding of banking operations, payment schemes, and settlement processes
 </li>
 <li>
 Proven expertise in payment processing, digital wallets, and financial reconciliations
 </li>
 <li>
 Proficient in Excel, SQL, or data analytics tools for managing large financial datasets
 </li>
 <li>
 Experience with ERP systems, reconciliation automation tools, and financial risk management
 </li>
 <li>
 Demonstrated ability to enhance financial controls and implement best practices
 </li>
 <li>
 Excellent communication and problem-solving skills; able to work effectively in cross-functional teams
 </li>
 <li>
 Ability to thrive in a fast-paced, dynamic environment
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 Office environment: When you come to our b_labs office, you'll find creative workspaces, a well-equipped kitchen, and an open design to foster collaboration between teams.
 
 
 Education budget: We believe the learning journey never ends, therefore you will be entitled to an annual education budget to take part in trainings, courses or onsite conferences of your choice.
 
 
 Flexibility: You know best whether you want to work from home or in the office. However, if you want to join your teammates onsite, we will subsidize the costs for lunch to foster the b_labs office community
 
 
 Mobility package: When you are joining the b_labs office, we will subsidize your mobility expenses for public transport.
 
 
 Equipment: From "Day 1" you will receive all the equipment you need be successful at work. Therefore, you can choose your laptop and get all the tools you need to stay on top of your game.
</div>

Senior Reconciliation & Settlement Analyst

YASH Technologies Middle East

<div>
 
 
 Job Summary
 
 
 
 The SuccessFactors Recruitment &amp; Marketing Specialist is responsible for leveraging SAP SuccessFactors to implement strategic recruitment initiatives that attract top talent. The role includes administering RCM/RMK modules, creating digital campaigns, managing talent pipelines, and enhancing the candidate journey from sourcing to hiring. This position collaborates across HR, business units, and marketing to strengthen employer branding, support data-based hiring decisions, and ensure recruitment compliance and process efficiency across the organization.
 
 
 
 Key Requirements
 
 
 <ul>
 <li>
 Minimum 1 year in SuccessFactors Recruitment &amp; Marketing Management
 </li>
 <li>
 At least 1 end-to-end project in RCM &amp; RMK; single &amp; multistage expertise
 </li>
 <li>
 Certifications: RCM, RMK, SAP HCM
 </li>
 <li>
 Technical: XML coding, AI features in RCM/RMK, job board configuration
 </li>
 <li>
 Integration: Background checks, online assessments, police verification
 </li>
 <li>
 Candidate should be able to design the templates Candidate profile/Application template/Job requisition template/offer approval/offer letter etc.
 </li>
 <li>
 Good exposure in talent pipeline customization
 </li>
 <li>
 Should have knowledge to design custom offer letters as per customer needs
 </li>
 <li>
 Arabic proficiency; locally available
 </li>
 </ul>
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Manage SAP SF Recruiting Management &amp; Marketing modules
 </li>
 <li>
 Oversee requisition workflows, candidate lifecycle, and onboarding
 </li>
 <li>
 Design recruitment campaigns, talent pipelines, and engagement journeys
 </li>
 <li>
 Ensure integration with career sites, job boards, LinkedIn, and social media
 </li>
 <li>
 Stay updated on half-yearly releases
 </li>
 </ul>
 
 
 Preferred Profile
 
 
 <ul>
 <li>
 Strong communication &amp; problem-solving skills
 </li>
 <li>
 Master&rsquo;s degree or equivalent
 </li>
 <li>
 Willingness to travel
 </li>
 </ul>
 
 
 Actions Needed
 
 
 <ul>
 <li>
 Confirm certifications in RCM, RMK, and SAP HCM
 </li>
 <li>
 Verify Arabic language proficiency and local availability
 </li>
 <li>
 Validate XML coding and AI experience
 </li>
 <li>
 Ensure readiness for integrations and custom recruitment design
 </li>
 </ul>
 
 
</div>

SAP SuccessFactors RCM & RMK Consultant

Talent 360 ME

<div>
 
 Job Title:
 
 
 Social Media/Customer Service -
 
 
 [Maadi]
 
 
 
 
 Job Summary:
 
 
 
 Gebnalak.com is looking for a passionate and dedicated Arabic Customer Service Specialist to join our team. The ideal candidate is detail-oriented, solution-driven, and thrives on delivering excellent service. If you enjoy communicating with people, solving problems, and making an impact, we&rsquo;d love to hear from you!
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Professionally handle customer inquiries and complaints via phone and social media.
 </li>
 <li>
 Respond to comments, messages, and reviews on social media platforms.
 </li>
 <li>
 Process and resolve customer complaints related to product sales in a timely and efficient manner.
 </li>
 <li>
 Follow up on complex customer cases when needed to ensure complete resolution.
 </li>
 <li>
 Accurately record and update customer interactions, feedback, and actions taken in the CRM system.
 </li>
 <li>
 Track and follow up on customer orders, ensuring timely and accurate delivery.
 </li>
 <li>
 Ensure a smooth and satisfying customer journey from start to finish.
 </li>
 <li>
 Maintain punctuality and respect work schedules and deadlines.
 </li>
 <li>
 Demonstrate tact, patience, and professionalism when handling sensitive or challenging situations.
 
 
 
 </li>
 </ul>
 
 Required Values and Skills:
 
 
 
 <ul>
 <li>
 Strong sense of leadership and responsibility
 </li>
 <li>
 Willingness to learn and grow
 </li>
 <li>
 High level of dedication and commitment to work
 </li>
 <li>
 Exceptional attention to detail
 </li>
 <li>
 Passion for challenges and achieving results
 </li>
 <li>
 Excellent communication and problem-solving skills
 </li>
 <li>
 Ability to remain calm and professional under pressure
 
 
 
 </li>
 </ul>
 
 Location:
 
 Maadi, Cairo
 
 
 
 Working Hours:
 
 9:00 AM to 5:00 PM
</div>

Social Media/Customer Service - Maadi

geidea

<div>
 
 Established in 2008,
 
 Geidea
 
 epitomizes customer focused empowerment and commercial success through continuous innovation.
 
 Geidea
 
 makes best in class digital payment solutions available for all by attracting and leveraging the best creative &amp; entrepreneurial talent in the market.
 
 
 
 
 
 Our solutions give any business the chance to get ahead and reach for more no matter their size or maturity. Our technology mirrors our people - Smart, Innovative &amp; Forward Thinking:
 
 
 www.geidea.net
 
 
 
 
 
 
 
 To maintain competitive advantage as we grow, we are currently looking for a new
 
 Digital Marketing Specialist:
 
 
 
 
 
 
 
 Job purpose:
 
 
 
 Moderate Social media accounts / work on the Monthly content calendar / Follow up on digital leads, funnel &amp; conversion rates.
 
 
 
 
 
 
 Key accountabilities and decision ownership:
 
 
 <ul>
 <li>
 Utilize analytics tools such as Tableau, Google Analytics, Data Studio, Google Ads, Meta Ads, C4C, and CRM to gather insights and make data-driven decisions.
 </li>
 <li>
 Conduct keyword research, optimize website content, and collaborate with web developers to ensure the implementation of SEO best practices.
 </li>
 <li>
 Work closely with the web developers to address frontend and backend issues related to the Geidea website.
 </li>
 <li>
 Monitor campaign performance, analyze data, and make recommendations for campaign improvements and budget optimization.
 </li>
 <li>
 align social media strategy and content calendar with overall digital marketing objectives.
 </li>
 <li>
 Provide guidance on integrating social media efforts with other digital marketing initiatives for maximum impact and brand consistency.
 </li>
 </ul>
 
 
 
 
 
 Must Have Technical / Professional Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration, Marketing, or any relevant field.
 </li>
 <li>
 1-3 years of experience in a similar role
 </li>
 <li>
 In-depth knowledge of digital marketing concepts, strategies, and best practices.
 </li>
 <li>
 Familiarity with various digital marketing channels, including SEO, SEM, social media, email marketing, and content marketing.
 </li>
 <li>
 Proficiency in using analytics tools such as Google Analytics, Tableau, and Data Studio.
 </li>
 <li>
 Ability to gather, analyze, and interpret data to drive actionable insights and make data-driven decisions.
 </li>
 <li>
 Understanding of search engine optimization (SEO) principles and techniques.
 </li>
 <li>
 Experience in optimizing websites for improved search engine rankings, including keyword research, on-page optimization, and technical SEO.
 </li>
 <li>
 Experience in campaign management and optimization.
 </li>
 <li>
 Experience in social media strategies.
 </li>
 <li>
 Proficiency in data analysis tools and techniques is a must
 </li>
 </ul>
 
 
 
 
 Join our dynamic team as a
 
 Digital Marketing Specialist
 
 and contribute to our FinTech mission of releasing cutting-edge financial products into the market. Apply your project management skills, collaborate with cross-functional teams, and shape the future of the payments industry.
 
 
 
 
 
 
 Our values
 
 guide how we think and act - They describe what we care about the most.
 
 
 
 
 
 
 Customer first
 
 - It&rsquo;s embedded in our design thinking and customer service approach.
 
 
 
 Open
 
 - Openness allows us to constantly improve and evolve.
 
 
 
 Real
 
 - No jargon and no excuses!
 
 
 
 Bold
 
 - Constantly challenging ourselves and our way of thinking.
 
 
 
 Resilient
 
 &ndash; If we fail, we bounce back stronger than before
 
 
 
 Collaborative
 
 - We know that we can achieve a lot more as a team.
 
 
 
 
 
 We are changing lives by constantly striving for a better solution.
 
</div>

Digital Marketing Specialist

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