hr business partner, client experience Jobs in Irving

hr business partner, client experience

in-office virtual customer care rep Jobs in Irving

in-office virtual customer care rep

operations and customer support manager Jobs in Irving

operations and customer support manager

operations logistics coordinator Jobs in Irving

operations logistics coordinator

virtual services representative Jobs in Irving

virtual services representative

customer relationship liaison pov

Apria Healthcare

<div><p>At Accendra Health, we understand that healthcare is complex, and we&rsquo;re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve.</p><p></p><p><br>
With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials.</p><p></p><p><br>
If you&rsquo;re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life&trade;.</p><p></p><p><b><br>
JOB SUMMARY</b></p><p>
This role maintains relationships and favorable contacts with current accounts/patients and provides the ability to ensure patients have the required equipment to support their home healthcare needs.</p><p></p><p><b>
The anticipated salary range for this position is $20.00 - $25.00 hourly. The actual compensation offered may vary based on job related factors such as experience, skills, education and location.</b></p><p></p><p><b>
ESSENTIAL DUTIES AND RESPONSIBILITIES</b></p><ul><li>
Acts as a single point of contact for a specific account or accounts.</li><li>
Responds to customer needs, concerns and complaints in a timely manner.</li><li>
Consults with clients and referral sources on products and necessary equipment.</li><li>
Obtains all documentation to be scanned and batched at the Branch.</li><li>
Manages all follow-up functions with the account, post set-up.</li><li>
Oversees all transactions coming from a specific account(s), including all referral sources.</li><li>
Obtains all required documentation for orders to be entered into the system, service scheduling and billing/payment.</li><li>
Contacts patients to confirm orders and communicates any financial obligations before referral for delivery/service scheduling.</li><li>
Assesses patient&rsquo;s needs and promotes company products/services at office visits, as appropriate.</li><li>
Proactively resolves issues by anticipating and identifying problems then coordinating the appropriate solution(s).</li><li>
Troubleshoots any issues that may arise with the medical groups and any relevant on-site departments.
</li><li>Assists medical groups and/or other provider groups to understand the products and services available under the contract.</li><li>
Assists in the utilization process as well as transitioning members related to capitation switch outs.
</li><li>Coordinates patient services with physicians and medical groups.</li><li>
Identifies and develops strategic relationships within the institution that will enhance patient care.
</li><li>Participates in the institution&rsquo;s quality assurance/performance improvement initiatives as requested.</li><li>
Performs timely follow up on initial/renewal authorizations to maintain reimbursement of products/services.</li><li>
Performs follow up on outstanding CMNs, Renewal CMNs, and prescriptions.</li><li>
May instruct patients on basic use of respiratory therapy equipment, durable medical equipment, oxygen equipment, and other equipment/services in accordance with training received and approved by state licensure limitations.</li><li>
Responds to emergency calls and related needs as needed during regular business hours and on an On-Call basis.</li><li>
Effectively works and coordinates timely discharges with Customer Care Center and/or Branch Customer Service Team.</li><li>
Operates a Personally Owned Vehicle (POV) in accordance with the essential job functions.</li><li>
Sets-up and delivers home healthcare products and services.</li><li>
Performs other duties as required.</li></ul><p></p><p>
MINIMUM REQUIRED QUALIFICATIONS
</p><p></p><p><b>Education and/or Experience</b></p><ul><li>
High School diploma required</li></ul><ul><li>
At least 2 years of related experience</li><li>
Must be at least 21 years of age or older at the time of hire.</li></ul><ul><li>Demonstrated ability to build and maintain solid working relationships with internal and external customers.</li><li>Learn and comply with all POV requirements applicable for the safe and complaint use of POVs.</li><li>Participate in and successfully complete ongoing training and development to become and remain qualified to perform the essential job functions.</li><li>Geographically located within the assigned territory.</li></ul><p></p><p><b>
Certificates, Licenses, Registrations or Professional Designations</b></p><ul><li>
Must Poses a Valid Driver&rsquo;s License</li></ul><p></p><p><b>
SKILLS, KNOWLEDGE AND ABILITIES</b></p><ul><li>
Business Acumen</li><li>
Problem Solving/Analysis</li><li>
Communication Proficiency</li><li>
Personal Effectiveness/Credibility</li></ul><p><b>
Computer Skills</b></p><ul><li>
Basic skills in Access, Excel, PowerPoint, MS Project, Visio, Word</li></ul><p><b>
Language Skills</b></p><ul><li>
English (reading, writing, verbal)</li></ul><p></p><p><b>
Mathematical Skills</b></p><ul><li>
Basic level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data</li></ul><p></p><p><b>
PHYSICAL DEMANDS</b></p><p>
 While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision. Must be able to travel by plane and automobile (if applicable). In addition:</p><ul><li>Regularly required to use hands to write, use computer, operate a motor vehicle, use a hand-held device, telephone and use a document imaging system and manipulate documents.</li><li>Regularly required to read documents and write neatly, legibility and transcribe accurate information and numbers/values.</li><li>Employee continually engages in activities that require talking and hearing.</li><li>This position requires frequent variations including sitting, walking, standing, kneeling, reaching or stooping.</li><li>The employee must be able to safely operate and possess and maintain a valid driver&rsquo;s license, specific to vehicle operated in the conduct of this job.</li><li>Specific vision abilities required to perform this job safely include close vision, distant vision, night (low to limited light) vision and the ability to adjust focus to work on a computer and read documents.</li><li>The position requires occasional lifting and/or moving items up of to 25 pounds frequently and occasionally up to 40lbs.</li></ul><p></p><p><b>
The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</b></p><p></p><p><b>
WORK ENVIRONMENT</b></p><p>
While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate. In addition:</p><ul><li>The employee is required to inspect and safely operate a motor vehicle during the day and night and in a wide range of weather and traffic conditions.</li><li>The noise level in the work environment is varies based on the locations or activities proximate to which can range from low to high.</li><li>There is moderate exposure to dust, fume, mists and odors.</li><li>Temperature ranges from normal indoor climate-controlled environment in buildings or vehicles and various outdoor conditions and temperature extremes encountered throughout the year in a variety of US states.</li><li>General lighting is generally provided via florescent lighting indoors, and natural lighting outdoors, and low light conditions consistent with outdoor and/or night working environment.</li><li>May be required to receive vaccinations and participate in medical assessments and testing consistent with the work environment or patients exposed to.</li><li>Will be required to wear various personal protective equipment consistent with the hazards encountered in this role.</li></ul><p></p><p><b>
Teammate Benefits</b></p><p>
As an Accendra Health employee, you have choices to fit your life. Our comprehensive benefits program is designed to meet you where you are &mdash; through all of life&rsquo;s stages. We&rsquo;ve got you and your family covered with benefits that support your health, finances, and overall wellness.</p><p></p><p><br>
Our benefits program includes:</p><ul><li><p>
Medical, dental, and vision care coverage</p></li></ul><ul><li><p>
Paid time off plan</p></li><li><p>
401(k) Plan</p></li><li><p>
Flexible Spending Accounts</p></li><li><p>
Basic life insurance</p></li><li><p>
Short-and long-term disability coverage</p></li><li><p>
Accident insurance</p></li><li><p>
Teammate Assistance Program</p></li><li><p>
Paid parental leave</p></li><li><p>
Domestic partner benefits</p></li><li><p>
Mental, physical, and financial well-being programs</p></li></ul><p></p><p>
If you feel this opportunity could be the next step in your career, we encourage you to apply.</p><p></p><p>
Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.</p><p></p><p><i>
Note: Accendra is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at our Company via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of our Company. No fee will be paid in the event the candidate is hired by our Company as a result of the referral or through other means.</i></p></div>

Customer Relationship Liaison POV

CHRISTUS Health

<div><b>Description</b><p><br>
Summary:</p>
<p>Leave Management Specialist I: Serves as a disability/leave intake liaison between CHRISTUS Associates, the Human Resource Shared Service Center, and the third-party administrator. Provides support for the Leave Management Specialist II role and supplies the necessary information to the third-party administrator for processing STD, LTD, WC, FMLA, Military, and paid and unpaid Leaves of Absence.
</p><p>Responsibilities:</p><br>
<ul><li>Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
</li><li>Facilitates the new claim initiation intake process via outreach with CHRISTUS Associates to ensure Associates are aware of their responsibilities while on disability and/or leave.
</li><li>Processes and submits Short Term Disability (STD) Eligibility forms for the third-party administrator to ensure appropriate disability benefit payments.
</li><li>Review and address Short Term Disability inquiries/forms from outside vendors.
</li><li>Validate Paid Time Off (PTO) hours within the timekeeping system in order to complete the Paid Time Off Request Forms to submit to the third-party administrator to ensure Associates who select are paid PTO in lieu of STD.
</li><li>Validate within the timekeeping and HR/payroll system FMLA eligibility for the third-party administrator to ensure appropriate leave protection.
</li><li>Review new claim initiation reporting and appropriately update Associates' status types within the HR/Payroll system.
</li><li>Provide salary information for LTD Salary Verification to the third-party administrator.
</li><li>Review and address Long Term Disability Subrogation Inquiries
</li><li>Review, work, and/or route case management service tickets for resolution.
</li><li>Facilitate miscellaneous third-party administrator and Associate requests.
</li><li>Ensures confidentiality of employee medical and leave records and ensures continued compliance with HIPAA Privacy laws.
</li><li>Performs other operational duties and assignments as directed.
</li></ul><p>Job Requirements:</p><br>
<p><b>Education/Skills</b></p>
<ul><li>Associate or bachelor&rsquo;s Degree or equivalent experience in employee benefits, disability, FMLA, and administration.
</li></ul><p><b>Experience</b></p>
<ul><li>0-2 years of prior relevant experience with a concentration on Disability, FMLA, and Leave of Absence concepts required.
</li><li>Knowledge of FMLA regulations.
</li><li>Possess strong communication skills to build sustainable working relationships throughout the organization.
</li><li>Demonstrate excellent customer service skills.
</li><li>Ability to present ideas and recommend solutions.
</li><li>Proficiency in Microsoft Office and other computer applications.
</li><li>Strong administrative abilities, problem-solving, and judgment skills.
</li></ul><p><b>Licenses, Registrations, or Certifications</b></p>
<ul><li>None</li></ul><br>
<p></p>
<p>Work Schedule:</p><br>
<p>5 Days - 8 Hours</p>
<p>Work Type:</p><br>
<p>Full Time</p></div>

Leave Management Specialist I - HR Shared Services

Caterpillar

<div><p><b>Career Area:</b></p>
Human Resources<p></p><p><b>
Job Description:</b></p><p></p><p><b>
Your Work Shapes the World at Caterpillar Inc.
</b></p><p></p><p>When you join Caterpillar, you're joining a global team who cares not just about the work we do &ndash; but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here &ndash; we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.</p><p></p><div><b>
Digital, Technology &amp; Distribution (DT&amp;D)</b> is responsible for the oversight and performance of the Cat&reg; Dealer Network, managing the global aftermarket parts distribution network, and enterprise‑wide inbound and outbound logistics. DT&amp;D also leads the development of digital and technology solutions to support dealers and serve customers across all Caterpillar segments</div><div></div><p>
By combining operational excellence with advanced digital capabilities, DT&amp;D plays a critical role in ensuring customers receive the right parts, services, and support&mdash;when and where they need them. From optimizing global logistics to delivering innovative technology platforms, DT&amp;D helps drive efficiency, connectivity, and exceptional customer experiences across Caterpillar&rsquo;s worldwide footprint.</p><div></div><p>
As a <b>Talent Acquisition Partner</b>, you will act as a strategic advisor to business leaders, owning the end‑to‑end recruitment lifecycle and shaping hiring strategies that attract high‑quality talent. You will build strong partnerships with stakeholders, gain deep understanding of workforce needs, and deliver proactive, data‑driven hiring solutions that support organizational priorities.</p><p>
This role blends hands‑on recruitment delivery with talent market insight, ensuring an exceptional candidate experience while driving efficient, inclusive, and high‑quality hiring outcomes across Cat Technology.</p><div></div><p><b>
What You Will Do</b></p><p>
You will be responsible for, but not limited to:</p><ul><li>
Partnering with hiring managers to advise on recruiting strategies and best practices aligned to business goals, leveraging data and market insights to inform decision‑making</li><li>
Managing the full recruitment lifecycle, including sourcing, interviewing, reference checking, offer management, and onboarding coordination</li><li>
Utilizing the Applicant Tracking System (ATS), Candidate Relationship Management (CRM) tools, and industry‑leading sourcing technologies to deliver qualified candidates and build robust talent pipelines</li><li>
Developing proactive sourcing plans to attract diverse talent, managing structured interview processes, and extending offers to selected candidates</li><li>
Ensuring a consistent, positive candidate &amp; Hiring manager experience while balancing speed, quality, and compliance</li></ul><div></div><p><b>
What You Will Have:</b></p><ul><li><b>
Relationship Management: </b>Knowledge of relationship management techniques with the ability to build and maintain effective working relationships with leaders, peers, and partners</li><li><b>
Customer &amp; Market Focus</b>: Strong understanding of shifting talent market dynamics and the ability to respond to internal and external customer needs in a way that consistently adds value</li><li><b>
Candidate Screening</b>: Extensive knowledge of candidate screening and assessment techniques to identify suitability for initial and subsequent interview stages</li><li><b>
Candidate Sourcing</b>: Extensive experience using multiple sourcing methods and channels to attract and qualify candidates for immediate and future hiring needs</li><li><b>
Staffing &amp; Recruiting Expertise in Digital or Technology Industries:</b> Extensive knowledge of staffing and recruiting standards, processes, tools, and best practices across a range of roles and functions</li><li><b>
Workforce Analytics</b>: Working knowledge of workforce and recruiting metrics, with the ability to interpret data and apply insights to support business decisions</li></ul><div></div><p><b>
Additional Info</b>:</p><ul><li>
This position can be located in our Irving, TX or Mossville, IL office</li><li>
This role requires 5 days a week in office
</li><li>Sponsorship is <b>not</b> available</li><li>
Minimal travel required</li></ul><p></p><p><b>
What You Will Get:</b></p><p></p><ul><li>
Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world.</li><li>
Here you earn more than just a salary because we value your performance. We offer a total rewards package that provides benefits on day one (medical, dental, vision, RX, and 401K) along with the potential of an annual bonus. Additional benefits include paid vacation days and paid holidays.</li><li>
All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.</li></ul><p></p><p><b>
About Caterpillar &ndash;
</b></p><p></p><p>Caterpillar Inc. is the world&rsquo;s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we&rsquo;ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.</p><p></p><p><b>
Final details:</b></p><p>
Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application &ndash; please use the candidate log-in on our career website as it will reflect any updates to your status.</p><p></p><p>
#LI</p><p></p><p><b>
Summary Pay Range:</b></p>
$97,530.00 - $146,290.00<p></p><p>
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
</p><p></p><p><b>Benefits:</b></p><p>
Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.</p><ul><li><p>
Medical, dental, and vision benefits*</p></li><li><p>
Paid time off plan (Vacation, Holidays, Volunteer, etc.)*</p></li><li><p>
401(k) savings plans*</p></li><li><p>
Health Savings Account (HSA)*</p></li><li><p>
Flexible Spending Accounts (FSAs)*</p></li><li><p>
Health Lifestyle Programs*</p></li><li><p>
Employee Assistance Program*</p></li><li><p>
Voluntary Benefits and Employee Discounts*</p></li><li><p>
Career Development*</p></li><li><p>
Incentive bonus*</p></li><li><p>
Disability benefits</p></li><li><p>
Life Insurance</p></li><li><p>
Parental leave</p></li><li><p>
Adoption benefits</p></li><li><p>
Tuition Reimbursement</p></li></ul><p>
</p><ul><li>These benefits also apply to part-time employees</li></ul><p></p><p><b>
Posting Dates:</b></p>
March 3, 2026 - March 9, 2026<p></p><p>
Any offer of employment is conditioned upon the successful completion of a drug screen.
</p><p></p><p>Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.</p><p></p><p>
Not ready to apply? Join our Talent Community.</p></div>

Talent Acquisition Partner - CAT Technology

RDO Equipment Co.

<div><p>Up to a $5,000 Sign On Bonus for a Limited Time Only!<br>
*Exclusive Offer for Experienced Diesel Technicians*
<br>
**Terms and Conditions Apply**</p>
<p>
This individual will be responsible for the inspections and minor repairs of machinery at high levels of quality. Their work must be completed in a safe, professional and timely manner. Duties include initial rental in inspections, completing equipment condition reports, damage inspections, performing basic maintenance tasks, diagnose basic service issues, minor repairs, and testing the safety and operational capabilities of all rental equipment.</p>
<p>
$25 &ndash; $29 / hour</p>
<p>
Compensation &amp; Benefits:</p>
<ul>
<li>Eligible for profit sharing which is based on department profitability and individual performance</li>
<li>Comprehensive benefits package</li>
<li>Training and development, as well as opportunities to grow within the organization</li>
</ul>
<p><b>Specific Duties Include:</b></p>
<ul>
<li>Initial machine inspection reports and damage inspections.</li>
<li>Perform basic maintenance tasks as assigned by the supervisor.</li>
<li>Diagnose service issues, perform minor repairs, and verify the operation and safety of all rental fleet.</li>
<li>Document machine information and repairs completed on work order, including parts and fluids used.</li>
<li>Maintain a clean work area, as well as care for all shop tools, machines, and equipment.</li>
<li>Identify and communicate solutions for customer service opportunities in the dealership&rsquo;s area of responsibility</li>
<li>Maintain technical and product knowledge on all equipment sold within the dealerships area of responsibility.</li>
<li>Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
</li><li>Conduct self in the presence of customers and community so as to present a professional image of RDO Equipment Co.
</li><li>Proactively seek and participate in available company-sponsored training, to develop and advance knowledge base and skill set.</li>
<li>Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.</li>
<li>Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.</li>
<li>Perform all other duties as assigned by management in a professional and efficient manner.</li>
<li>Working in a fast-paced and sometimes multi-directional environment</li>
<li>Ability to take direction and complete assigned tasks</li>
<li>Attention to detail and sense of urgency in completing tasks</li>
</ul>
<p><b>Job Requirements:</b></p>
<ul>
<li>Mechanical or equipment operation experience is a plus</li>
<li>Knowledgeable in the operation, maintenance and basic mechanical repair of construction machinery
</li><li>Trade-specific tooling, including hand and pneumatic tools</li>
<li>Strong computer skills</li>
<li>Excellent customer service skills</li>
<li>Ability to perform maintenance functions on equipment</li>
<li>Strong oral and written communication skills</li>
<li>Strong organizational skills</li>
<li>High school diploma or equivalent is required</li>
<li>Associates degree or certificate from technical school preferred</li>
<li>Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship</li></ul></div>

Rental Technician

Darling Ingredients

<div><p><b>This position is for Darling's Rousselot brand.</b></p><p><b><br>
Job Summary</b></p><p>
The Scientific Writer plays a pivotal role in strengthening the visibility, impact, and understanding of Science and Innovations outputs. This position will support the analysis of research results and translate complex scientific findings into clear, compelling messages and visualizations tailored for scientific and non-scientific target audiences.</p><p><b>
Essential Duties/Responsibilities:</b></p><ul><li>
Implement the science communication strategy designed by the Science Integration Manager and aligned with organizational goals and Science and Innovation priorities</li><li>
Scientific data processing and translation into technical articles, scientific manuscripts, journals and marketing materials</li><li>
Translate technical content into accessible formats (illustrations, articles, infographics, presentations, videos) for different target audiences</li><li>
Work closely with researchers and scientists to understand their findings and translate them into a format that can be understood by a broader audience</li><li>
Establish relationships and collaboration with commercial team (MarCom, sales)</li><li>
Act as a liaison between science integration and external partners to ensure consistent messaging</li><li>
Present scientific storylines in workshops, webinars, and events to disseminate research findings effectively</li><li>
Track and analyze the reach and effectiveness of communication activities using KPIs and feedback mechanisms</li><li>
Review and interpret R&amp;D data, publications, and reports to extract relevant insights</li><li>
Stay up to date on the latest scientific developments within their field of collagen and supplements.</li></ul><p><b>
Minimum Qualifications:</b></p><ul><li>
Master's Degree in Nutritional Science, Medical Science, Pharma, Biomedical, Communication or related field</li><li>
3-5 years of professional Scientific writing experience</li><li>
Familiarity with scientific databases and research tools</li><li>
Familiarity with data analysis tools and languages such as Python or R</li><li>
Proficiency in digital communication tools and platforms</li><li>
Strong ability to interpret complex scientific data and communicate it clearly</li><li>
Excellent writing, editing, proofreading skills</li><li>
Presentation skills for both technical and non-technical audiences</li><li>
Expertise in data visualization tools and techniques (e.g., Power BI, Tableau) and visualization best practices</li></ul><p><b>
Preferred Qualifications, Knowledge and Skills:
</b></p><ul><li>PhD in above mentioned fields</li><li>
Other language skills preferred (Portuguese, Spanish, Dutch, French or Chinese)</li><li>
Project management and stakeholder coordination experience</li></ul><p>
The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Darling Ingredients.</p><p>
Darling Ingredients is an equal opportunity employer and gives consideration to qualified applicants without regard to race, color, creed, religion, age, pregnancy, sex, sexual orientation, gender identity, national origin, genetic information, physical or mental disability, military service, protected veteran status, or any other characteristic protected by applicable federal, state and local law. Know Your Rights: If you would like more information, please click on the link and paste into your browser: https://www.eeoc.gov/poster</p></div>

Scientific Writer

Citizens

<div><p><b>Description</b></p><h1 class="jobSectionHeader"><b>
Job Title: Vendor Management Specialist &ndash; Mortgage Collections &amp; Quality Control</b></h1><h2 class="jobSectionHeader"><b>
Position Summary</b></h2><p>
The Vendor Management Specialist is primarily responsible for performing operational quality control for processes executed by external loan servicing third-party vendors, with a specific focus on mortgage collections activities. This role oversees the performance, compliance, and customer experience of vendor collection teams to ensure alignment with contractual obligations, regulatory requirements, and internal servicing standards. The Specialist partners directly with third-party vendors to obtain required documentation, conduct quality reviews, discuss findings, and drive corrective actions where necessary. This role also collaborates closely with Risk Management, Vendor Managers, and internal leadership to identify root causes of defects, develop corrective action plans, and monitor implementation through resolution. This position plays a key role in protecting the organization&rsquo;s brand, ensuring regulatory compliance, enhancing customer experience, and helping customers stay current on their mortgage obligations to avoid foreclosure whenever possible.</p><p></p><h2 class="jobSectionHeader"><b>
Key Responsibilities</b></h2><h3 class="jobSectionHeader"><b>
Vendor Oversight &amp; Quality Control</b></h3><ul><li>
Conduct operational quality control reviews of third-party vendors performing mortgage loan servicing and collections activities.</li><li>
Review call recordings, documentation, and account handling to ensure adherence to internal policies, procedures, investor guidelines, and regulatory requirements.</li><li>
Ensure vendors comply with contractual service level agreements (SLAs) and operational performance standards.</li><li>
Lead weekly and monthly vendor performance and quality review meetings.</li><li>
Oversee vendor collection team performance and quality metrics, ensuring consistent alignment with internal servicing expectations.</li></ul><h3 class="jobSectionHeader"><b>
Mortgage Compliance &amp; Customer Experience</b></h3><ul><li>
Ensure vendor adherence to mortgage servicing regulatory requirements and compliance standards.</li><li>
Monitor vendor calls to confirm agents:<ul><li>
Build strong, empathetic customer relationships</li><li>
Provide accurate and compliant information</li><li>
Offer appropriate loss mitigation or repayment solutions</li><li>
Focus on helping customers become current and avoid foreclosure</li><li>
Deliver a strong, brand-positive customer experience</li></ul></li><li>
Promote best practices between vendor teams and internal leadership to ensure consistent, customer-centric servicing.</li></ul><h3 class="jobSectionHeader"><b>
Risk Management &amp; Continuous Improvement</b></h3><ul><li>
Partner with Risk Management and Vendor Managers to identify root causes of quality defects.</li><li>
Develop, implement, and monitor corrective action plans.</li><li>
Track recurring trends and recommend process improvements to enhance operational efficiency and customer outcomes.</li><li>
Proactively identify opportunities to improve vendor processes and overall servicing performance.</li></ul><h3 class="jobSectionHeader"><b>
Reporting &amp; Monitoring</b></h3><ul><li>
Prepare and distribute quality control dashboards and performance reports to senior management, business lines, and product owners.</li><li>
Monitor ongoing vendor performance metrics and quality trends.</li><li>
Support monthly tracking of third-party service levels to ensure compliance with contractual obligations.</li></ul><h3 class="jobSectionHeader"><b>
Departmental &amp; Operational Support</b></h3><ul><li>
Ensure department procedures are reviewed timely and updated as necessary.</li><li>
Monitor compliance training completion and internal training requirements.</li><li>
Perform vendor invoice reconciliation and processing.</li><li>
Support additional external loan servicing responsibilities as assigned.</li><li>
Ensure strong alignment between internal and external teams, fostering a &ldquo;One Team&rdquo; culture.</li></ul><p></p><h2 class="jobSectionHeader"><b>
Qualifications &amp; Experience</b></h2><h3 class="jobSectionHeader"><b>
Required</b></h3><ul><li>
Minimum 5 years of experience in an operations environment; experience working with third-party vendors preferred.</li><li>
Strong knowledge of mortgage servicing and mortgage compliance requirements.</li><li>
Experience reviewing policies and procedures with a strong compliance mindset.</li><li>
Proven ability to identify problems, determine root causes, and drive appropriate solutions.</li><li>
Strong analytical, decision-making, and problem-solving skills.</li><li>
Exceptional written and verbal communication skills with the ability to influence across organizational levels.</li><li>
Strong relationship-building and networking skills.</li><li>
Highly organized with strong administrative and PC skills.</li></ul><h3 class="jobSectionHeader"><b>
Preferred (Nice to Have)</b></h3><ul><li>
Experience with MSP / Director</li><li>
Experience with outbound dialer systems.</li><li>
Background in mortgage collections oversight or loss mitigation servicing.</li></ul><p></p><h2 class="jobSectionHeader"><b>
Core Competencies</b></h2><ul><li>
Strong customer experience orientation with a focus on protecting and enhancing brand reputation.</li><li>
Ability to balance regulatory compliance with empathetic customer engagement.</li><li>
Comfortable operating in a results-driven environment with defined deliverables.</li><li>
Collaborative mindset with the ability to drive alignment between internal and external stakeholders.</li><li>
Detail-oriented with strong quality assurance capabilities.</li></ul><p></p><h2 class="jobSectionHeader"><b>
Impact of the Role</b></h2><p>
This role is critical in ensuring that third-party mortgage collection vendors:</p><ul><li>
Operate in full regulatory compliance</li><li>
Deliver high-quality, customer-centered service</li><li>
Meet contractual and performance expectations</li><li>
Help customers remain in their homes through effective servicing solutions</li></ul><p>
The Vendor Management Specialist serves as a key bridge between internal leadership and external servicing partners to ensure operational excellence and a unified customer-first approach.</p><h2 class="jobSectionHeader"><b>
Position Summary</b></h2><p>
The Vendor Management Specialist is primarily responsible for performing operational quality control for processes executed by external loan servicing third-party vendors, with a specific focus on mortgage collections activities. This role oversees the performance, compliance, and customer experience of vendor collection teams to ensure alignment with contractual obligations, regulatory requirements, and internal servicing standards. The Specialist partners directly with third-party vendors to obtain required documentation, conduct quality reviews, discuss findings, and drive corrective actions where necessary. This role also collaborates closely with Risk Management, Vendor Managers, and internal leadership to identify root causes of defects, develop corrective action plans, and monitor implementation through resolution. This position plays a key role in protecting the organization&rsquo;s brand, ensuring regulatory compliance, enhancing customer experience, and helping customers stay current on their mortgage obligations to avoid foreclosure whenever possible.</p><p></p><h2 class="jobSectionHeader"><b>
Key Responsibilities</b></h2><h3 class="jobSectionHeader"><b>
Vendor Oversight &amp; Quality Control</b></h3><ul><li>
Conduct operational quality control reviews of third-party vendors performing mortgage loan servicing and collections activities.</li><li>
Review call recordings, documentation, and account handling to ensure adherence to internal policies, procedures, investor guidelines, and regulatory requirements.</li><li>
Ensure vendors comply with contractual service level agreements (SLAs) and operational performance standards.</li><li>
Lead weekly and monthly vendor performance and quality review meetings.</li><li>
Oversee vendor collection team performance and quality metrics, ensuring consistent alignment with internal servicing expectations.</li></ul><h3 class="jobSectionHeader"><b>
Mortgage Compliance &amp; Customer Experience</b></h3><ul><li>
Ensure vendor adherence to mortgage servicing regulatory requirements and compliance standards.</li><li>
Monitor vendor calls to confirm agents:<ul><li>
Build strong, empathetic customer relationships</li><li>
Provide accurate and compliant information</li><li>
Offer appropriate loss mitigation or repayment solutions</li><li>
Focus on helping customers become current and avoid foreclosure</li><li>
Deliver a strong, brand-positive customer experience</li></ul></li><li>
Promote best practices between vendor teams and internal leadership to ensure consistent, customer-centric servicing.</li></ul><h3 class="jobSectionHeader"><b>
Risk Management &amp; Continuous Improvement</b></h3><ul><li>
Partner with Risk Management and Vendor Managers to identify root causes of quality defects.</li><li>
Develop, implement, and monitor corrective action plans.</li><li>
Track recurring trends and recommend process improvements to enhance operational efficiency and customer outcomes.</li><li>
Proactively identify opportunities to improve vendor processes and overall servicing performance.</li></ul><h3 class="jobSectionHeader"><b>
Reporting &amp; Monitoring</b></h3><ul><li>
Prepare and distribute quality control dashboards and performance reports to senior management, business lines, and product owners.</li><li>
Monitor ongoing vendor performance metrics and quality trends.</li><li>
Support monthly tracking of third-party service levels to ensure compliance with contractual obligations.</li></ul><h3 class="jobSectionHeader"><b>
Departmental &amp; Operational Support</b></h3><ul><li>
Ensure department procedures are reviewed timely and updated as necessary.</li><li>
Monitor compliance training completion and internal training requirements.</li><li>
Perform vendor invoice reconciliation and processing.</li><li>
Support additional external loan servicing responsibilities as assigned.</li><li>
Ensure strong alignment between internal and external teams, fostering a &ldquo;One Team&rdquo; culture.</li></ul><p></p><h2 class="jobSectionHeader"><b>
Qualifications &amp; Experience</b></h2><h3 class="jobSectionHeader"><b>
Required</b></h3><ul><li>
Minimum 5 years of experience in an operations environment; experience working with third-party vendors preferred.</li><li>
Strong knowledge of mortgage servicing and mortgage compliance requirements.</li><li>
Experience reviewing policies and procedures with a strong compliance mindset.</li><li>
Proven ability to identify problems, determine root causes, and drive appropriate solutions.</li><li>
Strong analytical, decision-making, and problem-solving skills.</li><li>
Exceptional written and verbal communication skills with the ability to influence across organizational levels.</li><li>
Strong relationship-building and networking skills.</li><li>
Highly organized with strong administrative and PC skills.</li></ul><h3 class="jobSectionHeader"><b>
Preferred (Nice to Have)</b></h3><ul><li>
Experience with MSP / Director</li><li>
Experience with outbound dialer systems.</li><li>
Background in mortgage collections oversight or loss mitigation servicing.</li></ul><p></p><h2 class="jobSectionHeader"><b>
Core Competencies</b></h2><ul><li>
Strong customer experience orientation with a focus on protecting and enhancing brand reputation.</li><li>
Ability to balance regulatory compliance with empathetic customer engagement.</li><li>
Comfortable operating in a results-driven environment with defined deliverables.</li><li>
Collaborative mindset with the ability to drive alignment between internal and external stakeholders.</li><li>
Detail-oriented with strong quality assurance capabilities.</li></ul><p></p><h2 class="jobSectionHeader"><b>
Impact of the Role</b></h2><p>
This role is critical in ensuring that third-party mortgage collection vendors:</p><ul><li>
Operate in full regulatory compliance</li><li>
Deliver high-quality, customer-centered service</li><li>
Meet contractual and performance expectations</li><li>
Help customers remain in their homes through effective servicing solutions</li></ul><p>
The Vendor Management Specialist serves as a key bridge between internal leadership and external servicing partners to ensure operational excellence and a unified customer-first approach.</p>
<p><i>Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.</i></p>
<p><b>
Equal Employment Opportunity</b></p><p>
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague&rsquo;s or a dependent&rsquo;s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.</p><p></p><b>
Why Work for Us</b><p></p>
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth<p></p>
<p><i>Background Check</i></p>
<p><i>Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.</i></p></div>

Vendor Management Specialist – Mortgage Collections & Quality Control

Vistra Energy

<div><div>If you have what it takes to become part of the Vistra family and would like to start a promising career with a global leader, take a look at the exciting employment opportunities that are currently available and apply online.</div><div></div><div>
Job Summary</div>
Summer internship role will support the Vistra Wholesale Financial Planning and Analysis team with a focus on supporting key financial deliverables, variance analysis, forecasting and long-range planning, and ad-hoc analytics.<div></div><div>
Job Description</div><ul><li>
Support financial performance analysis across multiple lines of business and regional markets throughout the country</li><li>
Assess financial drivers and drill into variances to plan and prior year to find meaningful business impacts</li><li>
Develop standard reporting packages including monthly, quarterly, and long-range planning updates</li><li>
Analyze complex business problems requiring constructive thinking and imaginative approaches using data-driven analysis</li></ul><div></div><div>
Learned Skills</div><div>
Candidates will bring a growth mindset and willingness to learn. Through the internship, the candidate will develop and/or enhance the skills below:</div><div></div><div>
Hard Skills</div><ul><li>
Technical: Microsoft Office Suite (Excel, PowerPoint, Outlook), SQL (Structured Query Language), SAP</li><li>
Generation Wholesale Power Industry Knowledge</li><li>
Financial Planning &amp; Analysis including financial modeling and data management</li></ul><div>
Soft Skills</div><ul><li>
Communication: effective written and verbal communication in business environment through interpersonal relationships and development meeting content/materials</li><li>
Problem-Solving: identification of issues and ability to address problems</li><li>
Teamwork and Collaboration: effective relationship building with peers and employees to problem solve and complete projects</li></ul><div></div><div>
Summer Project</div><ul><li>
The internship will include an individual and/or group project (working directly with two other Finance candidates).</li></ul><div></div><div>
Job Family</div>
General Services<div></div><div>
Company</div>
Vistra Corporate Services Company<div></div><div>
Locations</div>
Irving, Texas<div></div>
Texas<div><div><div><div><div><div><div><div><i>
We are a company of people committed to: Exceeding Customer Expectations, Great People, Teamwork, Competitive Spirit and Effective Communication. If this describes you, then apply today!</i></div></div></div></div></div></div></div></div><div></div><div><i>
If you currently work for Vistra or its subsidiaries, please apply via the internal career site.</i></div><div></div><div>
It is the policy of the Company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment, including in selection for job opportunities, without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, genetic information, military service, protected veteran status, or any other consideration protected by federal, state or local laws.</div><div></div><div><div><br>
If you are an individual with a disability and need assistance submitting an application or would like to request an accommodation, please email us at assistance@vistraenergy.com to make a request.</div></div></div>

Wholesale Planning Intern

Explore 76+ Customer relationship liaison pov in Irving this March. Find roles across top companies and apply now to boost your career.