account manager

associate client success manager Jobs in Chicago

associate client success manager

call center analyst

community support specialist cst 3 Jobs in Chicago

community support specialist cst 3

customer operations associate Jobs in Chicago

customer operations associate

customer service agent

Above Lending

<div><div>Above Lending is a next-generation financial services company. We provide simple and transparent products aimed at helping our clients achieve their personal finance goals. With competitive rates and personalized support, our mission is to simplify the lending process and help borrowers attain financial well-being. We are committed to making credit more affordable and accessible.</div><div></div><div><br>
Above Lending is seeking a dedicated and experienced Customer Care Agent to join our team. As a Customer Care Agent, you will play a crucial role in ensuring our customers receive exceptional service and support regarding their accounts and loan products. You will be responsible for assisting customers with payments, navigating their accounts, and facilitating any necessary account changes. This position requires effective communication skills, critical thinking abilities, and a strong focus on customer satisfaction.</div>
<div></div>
<div>This is a full-time position. We are actively seeking candidates that can work from 10:00am - 7:00pm CT, Monday-Friday.</div>
<h3 class="jobSectionHeader"><b>You will</b></h3><ul>
<li>Assist customers with inquiries, account navigation, payments, and account changes via phone or email.</li>
<li>Provide exceptional customer service by actively listening to customer concerns and addressing them promptly and accurately.</li>
<li>Utilize critical thinking and problem-solving skills to resolve customer issues and inquiries effectively.</li>
<li>Multitask efficiently and adapt to changing priorities in a fast-paced environment.</li>
<li>Perform data entry tasks accurately and efficiently to update customer information and account details.</li>
<li>Follow instructions and company policies diligently to ensure compliance and consistency in customer interactions.</li>
<li>Manage time effectively to meet service level agreements and maintain high-quality customer support.</li>
<li>Collaborate with team members and other departments to resolve complex customer issues and improve processes.</li>
<li>Drive company goals and objectives in every customer interaction.</li>
</ul><h3 class="jobSectionHeader"><b>You have</b></h3><ul>
<li>Excellent listening and understanding skills to comprehend customer needs and concerns.</li>
<li>Outstanding verbal and written communication skills to effectively communicate with customers and colleagues.</li>
<li>Strong critical thinking and problem-solving abilities to address customer inquiries and resolve issues promptly.</li>
<li>Ability to multitask and adapt to changing priorities in a fast-paced environment.</li>
<li>Proficient data entry skills with high accuracy and attention to detail.</li>
<li>Excellent time management skills to prioritize tasks and meet deadlines.</li>
<li>Experience with Talkdesk, GDS, LoanPro, Zendesk, Microsoft Office, and Google Suite is a plus.</li>
<li>Two (2) or more years of experience in the financial services industry preferred.</li>
<li>Two (2) or more years of experience working in a contact center environment is preferred.</li>
</ul><div>In addition to base compensation, this position qualifies for performance bonuses. Agents have a potential earn a monthly bonus based on qualifying metrics, subject to the terms outlined in the company's commission plan.</div>
<div>The compensation range is based on the level outlined in the job posting, and compensation decisions are dependent on each applicant's experience, skills and abilities.</div><div>
If you possess the required skills and experience and are passionate about delivering excellent customer service, we encourage you to apply for the Customer Care Agent position at Above Lending. Join our team and be a part of providing outstanding support to our valued customers. Apply now!</div><div></div><div><br>
Join our dynamic team and contribute to Above Lending&rsquo;s success as we continue to provide innovative lending solutions to our customers.</div><div></div><div><i><br>
Under the California Consumer Privacy Act (&ldquo;CCPA&rdquo;), Above Lending is informing California residents who are our job applicants, contractors or prospective employees (together &ldquo;job applicants&rdquo;) about the categories of personal information we collect about you and the purposes for which we will use this information. This notice and our Privacy Policy contain important information relating to the CCPA and apply only to personal information that is subject to the CCPA. Please see our website for the full CCPA statement.</i></div><div></div><div><br>
*Above Lending is an equal opportunity Employer*</div><div><i>
Above Lending does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job positions. No fee will be paid to their parties who submit unsolicited candidates directly to Above Lending employees or the Above Lending Finance and HR teams. No placement fee will be paid to any third party unless such a request has been made by the Above Lending HR team.</i></div>
<p>
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

Customer Service Agent

Hornblower Group

Hornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group’s Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.
<br><br>
<b>Position Summary:</b><br>
The successful Ticket Office Agent will warmly greet guests and distribute boarding passes, answer questions, diligently collect payments and vouchers, and make reservations while maintaining an upbeat attitude.
<br><br>
<b>Duties and Responsibilities:</b><br>
<ul>
<li>Receive passengers and inform them about boarding procedures; print, sort and distribute boarding passes to passengers</li>
<li>Address guests by name and recognize their special occasions</li>
<li>Explain products or services and prices, and answer questions from customers</li>
<li>Collect outstanding balances for reservations, and collect payment vouchers from third party distributors</li>
<li>Make and confirm cruise reservations using telephones, faxes, mail, and computers; maintain computerized inventory of available passenger space and provide information on space reserved or available</li>
<li>Resolve customer complaints regarding booking, ticketing, and special boarding needs</li>
<li>Contact guests about changes to their cruise date, time, or departure location</li>
<li>Additional job duties as assigned</li>
</ul>
<b>Requirements & Qualifications:</b><br>
<ul>
<li>Must have a minimum of 1 year customer service experience</li>
<li>Required to use computers and computer applications such as Microsoft Word & Excel</li>
<li>Must have excellent oral communication skills – expression, listening and comprehension</li>
<li>Must be able to read and write English; will be required to enter, transcribe, and/or maintain information such as special requests and cruise manifest information in electronic form</li>
<li>Cash handling / basic math skills are required; agents collect money from guests, and return proper change</li>
<li>Must meet minimum state age requirements</li>
<li>Must be reliable, responsible, and dependable</li>
<li>Must possess a service orientation</li>
<li>Must be careful about details and thorough in completing tasks</li>
<li>Must deal calmly and effectively with high-stress situations</li>
</ul>
#Hornblower3
<br><br>
The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
<br>EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.

Ticket Booth Agent - City Cruises Chicago

Addison Group

<div>
 <p>
  <strong>
   Job Title:
  </strong>
  Customer Support Representative
 </p>
 <p>
  <strong>
   Location:
  </strong>
  Remote &ndash; Must be Chicagoland
 </p>
 <p>
  <strong>
   Industry:
  </strong>
  Nonprofit
 </p>
 <p>
  <strong>
   Compensation:
  </strong>
  $20&ndash;$22/hour
 </p>
 <p>
  <strong>
   Work Schedule:
  </strong>
  Flexible shifts between 7:30 AM &ndash; 6:00 PM (schedule may vary within this window)
 </p>
 <p>
  <strong>
   Benefits:
  </strong>
  This position is eligible for medical, dental, vision, and 401(k).
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About Our Client:
  </strong>
 </p>
 <p>
  Addison Group is hiring on behalf of our client, a well-established and highly regarded organization within a professional services and membership-based environment. This organization is known for delivering valuable resources, education, and support to its members and partners nationwide.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Description:
  </strong>
 </p>
 <p>
  We are seeking a Customer Support Representative who thrives in a fast-paced, high-volume environment and is passionate about delivering excellent service. This role will support customers by addressing inquiries, resolving issues, and guiding them through products and services across multiple communication channels.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Respond to customer inquiries via phone, email, and chat in a timely and professional manner
  </li>
  <li>
   Provide accurate information regarding products, services, and processes
  </li>
  <li>
   Troubleshoot and resolve customer concerns while ensuring a positive experience
  </li>
  <li>
   Document all customer interactions within internal systems
  </li>
  <li>
   Identify trends in customer feedback and escalate insights as needed
  </li>
  <li>
   Assist customers in navigating online platforms and completing transactions
  </li>
  <li>
   Promote relevant products or services based on customer needs
  </li>
  <li>
   Maintain data accuracy and support database-related initiatives
  </li>
  <li>
   Escalate complex issues to appropriate internal teams when necessary
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   At least 1 year of experience in a high-volume customer service or call center environment
  </li>
  <li>
   Proficiency in Microsoft Office, including Excel
  </li>
  <li>
   Strong verbal and written communication skills
  </li>
  <li>
   Excellent attention to detail and organizational skills
  </li>
  <li>
   Ability to manage multiple tasks and prioritize effectively
  </li>
  <li>
   Comfortable working both independently and collaboratively
  </li>
  <li>
   Professional demeanor with strong customer service instincts
  </li>
  <li>
   Ability to work a flexible schedule within designated hours
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Additional Details:
  </strong>
 </p>
 <ul>
  <li>
   Candidates must have reliable internet and a distraction-free workspace
  </li>
  <li>
   Strong emphasis on communication and responsiveness in a remote setting
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Perks:
  </strong>
 </p>
 <ul>
  <li>
   Fully remote work environment
  </li>
  <li>
   Opportunity to gain experience with a respected organization
  </li>
  <li>
   Collaborative and supportive team culture
  </li>
  <li>
   Exposure to a variety of customer interactions and systems
  </li>
  <li>
   Potential for long-term opportunities
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <em>
   Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
  </em>
 </p>
</div>


Customer Support Representative

State Farm

<div><div><div><b>Benefits:</b></div>
<ul><li>LICENSE REIMBURSEMENT</li>
<li>401(k)</li>
<li>Bonus based on performance</li>
<li>Competitive salary</li>
<li>Flexible schedule</li>
<li>Health insurance</li>
<li>Opportunity for advancement</li>
<li>Paid time off</li>
<li>Training &amp; development</li>
</ul></div><div><div><b>ROLE DESCRIPTION:</b><br>
Dan Ray - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our clients. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.<br>
<br>
Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.</div>
<div><br>
<b>Responsibilities:</b></div>
<ul><li>Greet clients warmly in person and over the phone, directing them to the appropriate team members.</li>
<li>Manage appointment scheduling and office communications.</li>
<li>Assist in handling incoming inquiries and maintaining customer records.</li>
<li>Engage in sales conversations with prospective and existing clients, identifying opportunities to offer insurance solutions.</li>
<li>Provide excellent customer service and follow up on client needs.</li>
<li>Support the team with various administrative tasks and projects.</li>
</ul>
<div><br>
<b>Qualifications:</b></div>
<ul><li>Previous experience in a receptionist or customer service role.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Strong organizational and multitasking abilities.</li>
<li>Comfortable with engaging in sales conversations.</li>
<li>Basic computer skills, including Microsoft Office and CRM systems.</li></ul></div></div>

Receptionist - State Farm Agent Team Member

Compass

<div>
 At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we?re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.
 <br/>
 <br/>
 Our Strategic Growth team is the face of the company and the engine of our market expansion. As a Business Development Representative (Strategic Growth Partner), you are directly responsible for driving net-new pipeline for our Strategic Growth Team.
 <br/>
 <br/>
 <ul>
  <li>
   This is a fully on-site role in our Chicago, IL office*
   <br/>
   <br/>
  </li>
 </ul>
 In its simplest form, the SGP?s role is to educate the Compass Agent Community on the benefits and importance of contributing to the Strategic Growth of Compass. Successful SGPs partner with Compass Agents to identify who in their network of Prospective Agents should be introduced to a Strategic Growth Manager. The Strategic Growth Manager then meets with the Prospective Agent to discuss the Compass value proposition (technology, marketing, culture and growth). SGPs are the future of the Strategic Growth organization. In addition to the direct impact this role has as a partner to the SGMs in the market, you will ultimately be working toward the goal of becoming an SGM yourself. From onboarding all the way through a formal SGP-to-SGM training program, your focus will be on developing the skills and knowledge that line a direct path into the closing sales position.
 <br/>
 <br/>
 <strong>
  ROLE SPECIFICS
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   You generate new business opportunities to build our sales pipeline through both inbound and outbound efforts
  </li>
  <li>
   Outreach directly into prospective agents that fit our ideal persona via cold-calls, text, emails, integrated marketing campaigns, LinkedIn campaigns and other methods
  </li>
  <li>
   Articulate our value prop and objection handle to create qualified opportunities in your market
  </li>
  <li>
   You work closely with the Strategic Growth Managers and Team Leaders to develop successful prospecting strategies,
  </li>
  <li>
   Document all activities within our CRM, maintaining flawless data management
  </li>
  <li>
   Drive active engagement with new and existing leads through creative follow-up communications
  </li>
  <li>
   Collaborate cross-functionally to create new processes and refine existing processes through innovative thinking
  </li>
  <li>
   Analyze addressable market in nascent geographies and create demand for disruptive technology
  </li>
  <li>
   Become a critical part of the high performing team, adding value to each SGM?s sales process
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor?s degree with 2+ years of relevant experience with history of strong performance (SDR, Customer Success/Service, Direct Sales, Account Management)
  </li>
  <li>
   Strong interpersonal and rapport-building skills, glass-half-full mentality, natural leader
  </li>
  <li>
   Self-starter attitude and ability to exercise judgment and solve difficult problems without direct supervision, comfortable with ambiguity
  </li>
  <li>
   Excellent communication skills; ability to effectively lead client meetings and presentations
  </li>
  <li>
   Highly organized; ability to handle multiple deadlines simultaneously
  </li>
  <li>
   Track record of excellence across strategic, operational, and detail-demanding functional responsibilities
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Compensation
  <br/>
  <br/>
 </strong>
 The base pay range for this position is $38.46-$43.27 per hour ($80,000-$90,000 annualized); however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met.
 <br/>
 <br/>
 <strong>
  Perks That You Need To Know About
  <br/>
  <br/>
 </strong>
 Participation in our incentive programs (which may include eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.
 <br/>
 <br/>
 <strong>
  Do your best work, be your authentic self.
 </strong>
 At Compass, we believe that everyone deserves to find their place in the world ? a place where they feel like they belong, where they can be their authentic selves, where they can thrive. Our collaborative, energetic culture is grounded in our Compass Entrepreneurship Principles and our commitment to diversity, equity, inclusion, growth and mobility. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers.
 <br/>
 <br/>
 Notice for California Applicants
 <br/>
 <br/>
 Los Angeles County Fair Chance Notice
</div>


Sales Development Representative

Northern Trust Corp.

<div><p><b>About Northern Trust:</b></p><p></p><p>
Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.
</p><p></p><p>Northern Trust is proud to provide innovative financial services and guidance to the world&rsquo;s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world&rsquo;s most sophisticated clients using leading technology and exceptional service.</p><p></p><p>
We are seeking an experienced Service Delivery Leader to lead the operational excellence of our Modern Delivery Platform. This department is the backbone of our enterprise software delivery capability, owning thousand of DevOps CI/CD and Infrastructure-as-Code pipelines (Azure) in GitHub, and a portfolio of over 250 enterprise developer tools, UI &amp; backend development accelerators and software products that power thousands of engineers across the organization.</p><p>
In this role you will be accountable for the end-to-end service delivery lifecycle across a sophisticated, multi-layered SDLC ecosystem. Our environment spans AI-driven agent orchestration, cloud-native infrastructure on Microsoft Azure, enterprise DevSecOps toolchains (GitHub, SonarQube, CxOne, WIZ), automated testing frameworks, and data governance integration through Collibra. You will ensure that every platform service meets or exceeds its SLAs, drive continuous improvement, and act as the primary interface between software platform engineering and our internal business stakeholders.</p><p>
The ideal candidate brings a strong blend of ITIL-grounded service management discipline and genuine technical fluency in modern cloud-native, DevSecOps, and AI-augmented delivery environments.</p><p></p><div><p><b>
Responsibilities</b></p></div><ul><li><b>
Service Delivery &amp; SLA Management: </b>Own and manage service level agreements (SLAs), operational level agreements (OLAs), and key performance indicators (KPIs) across all platform engineering services, ensuring consistent delivery quality and stakeholder satisfaction.</li><li><b>
SDLC Ecosystem Oversight: </b>Oversee the seamless operation of our full SDLC toolchain including Azure DevOps (backlog/sprint management), GitHub (repositories, Actions workflows, Package Registry, Copilot), SonarQube (code quality), CxOne SAST and SCA (code security and dependency analysis), WIZ (cloud security posture management), and ServiceNow (change and release management).</li><li><b>
Infrastructure &amp; Cloud Services: </b>Ensure the reliability and governance of Azure infrastructure as code pipelines, collaborating with infrastructure teams managing Terraform-based IaC pipelines across the enterprise.</li><li><b>
DevSecOps Integration: </b>Drive the integration and operational health of security scanning (CxOne SAST/SCA), cloud security (WIZ), and code quality (SonarQube) services into CI/CD pipelines, ensuring security is embedded throughout the delivery lifecycle.</li><li><b>
Test Automation Services: </b>Manage the delivery of automated testing services including Playwright for UI test automation, Python-based test automation, and framework support for JUnit, Jest, Pytest, and NUnit, working with Azure Test Plans for test management.</li><li><b>
Data Governance Integration: </b>Champion the integration with Collibra for data classification, ensuring platform services adhere to data governance policies and that metadata flows seamlessly between engineering tools and the enterprise data catalog.</li><li><b>
Collaboration &amp; Knowledge Management: </b>Ensure effective utilization of collaboration platforms including Microsoft Teams (messaging, meetings, transcript management), Confluence (architecture patterns, frameworks, cookbooks), Miro (planning and architecture diagrams), and SharePoint (business, functional, and non-functional requirements documentation).</li><li><b>
Incident &amp; Problem Management: </b>Lead major incident response, root cause analysis, and problem management processes across platform services. Coordinate with ServiceNow for change and release management governance.</li><li><b>
Stakeholder Engagement: </b>Serve as the primary point of contact for internal stakeholders, providing regular service reviews, capacity planning insights, and roadmap alignment across business units.</li><li><b>
Continuous Improvement: </b>Identify and drive service improvement initiatives using data-driven insights, automation opportunities, and industry best practices to enhance platform reliability, developer experience, and operational efficiency.</li><li><b>
Vendor &amp; License Management: </b>Oversee vendor software license planning and budgeting, optimizing costs while ensuring compliance and continuity.</li><li><b>
Audit and Controls:</b> Be the face of the group for technology risk and controls, internal and externals audits, control testing. Organize the resources to support</li></ul><p></p><div><p><b>
Skills &mdash; Mandatory</b></p></div><ul><li><b>
Service Management Expertise: </b>Proven track record (7+ years) in IT Service Delivery Management, with ITIL v4 Foundation certification (or higher). Demonstrable experience managing SLAs, OLAs, and KPIs in large-scale enterprise environments.</li><li><b>
Cloud &amp; Infrastructure Knowledge: </b>Strong working knowledge of Microsoft Azure (compute, networking, PaaS, identity/Entra ID). Familiarity with Infrastructure-as-Code concepts, specifically Terraform, and how IaC pipelines operate at scale.</li><li><b>
DevOps &amp; CI/CD Fluency: </b>Solid understanding of CI/CD principles and toolchains, particularly GitHub (repositories, Actions, Packages) and Azure DevOps. Ability to engage meaningfully with engineering teams on pipeline performance, reliability, and optimization.</li><li><b>
DevSecOps Awareness: </b>Understanding of shift-left security practices, including SAST (CxOne), SCA/dependency analysis, cloud security posture management (WIZ), and code quality tooling (SonarQube).</li><li><b>
ServiceNow Proficiency: </b>Experience leveraging ServiceNow for change management, release management, incident management, and CMDB operations in enterprise settings.</li><li><b>
Stakeholder Management: </b>Exceptional communication and stakeholder management skills with demonstrated ability to interface effectively with senior leadership, engineering teams, security, and risk/compliance functions.</li><li><b>
Incident &amp; Problem Management: </b>Strong experience leading major incident management, conducting blameless post-mortems, and driving root cause analysis to resolution.</li><li><b>
Vendor Management: </b>Experience managing vendor relationships, contract negotiations, and software licensing at enterprise scale (250+ tools/products).</li><li><b>
Regulated Industry Experience: </b>Background working in financial services, banking, or similarly regulated industries with an understanding of compliance frameworks and audit requirements.</li><li><b>
Data-Driven Decision Making: </b>Ability to define, track, and report on operational metrics and KPIs, using data to drive continuous improvement and executive-level reporting.</li></ul><p></p><div><p><b>
Skills &mdash; Nice to Have</b></p></div><ul><li><b>
AI/ML Platform Familiarity: </b>Exposure to AI agent orchestration frameworks such as LangChain, LangGraph, and LangSmith, or experience managing the delivery of AI/ML platform services in enterprise settings.</li><li><b>
MCP Server &amp; Agentic Architecture: </b>Awareness of Model Context Protocol (MCP) servers and agentic AI architectures, particularly in Azure-hosted environments.</li><li><b>
Collibra &amp; Data Governance: </b>Experience with Collibra or equivalent data governance/catalog platforms and understanding of data classification workflows and metadata integration.</li><li><b>
Test Automation Ecosystem: </b>Familiarity with Playwright, Pytest, JUnit, Jest, NUnit, and how automated testing integrates into CI/CD pipelines and Azure Test Plans.</li><li><b>
Agile &amp; SAFe Practices: </b>Certification or experience with Agile (Scrum/Kanban) or SAFe frameworks, particularly in the context of platform/infrastructure teams.</li><li><b>
GitHub Copilot &amp; AI-Assisted Development: </b>Understanding of AI-assisted coding tools like GitHub Copilot, their adoption challenges, and governance considerations.</li><li><b>
FinOps: </b>Experience with Azure cost management, FinOps principles, and optimizing cloud spend across large enterprise environments.</li><li><b>
Collaboration Tooling: </b>Deep familiarity with Confluence, Miro, SharePoint, and Microsoft Teams as integrated knowledge management and collaboration ecosystems.</li><li><b>
ITSM Automation: </b>Experience automating ServiceNow workflows, integrating ITSM processes with CI/CD pipelines, or building self-service portals for developer experience improvement.</li></ul><p></p><p>
Salary Range:</p>
$164,600 - 288,000 USD<p></p><p><i>
Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life &amp; accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.</i></p><p></p><p><b>
Working with Us:</b></p><p></p><p>
As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.</p><p></p><p>
Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.</p><p></p><p>
We&rsquo;d love to learn more about how your interests and experience could be a fit with one of the world&rsquo;s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater</p><p></p><p><b>
Reasonable accommodation</b></p><p><br>
</p><p>Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.</p><p><br>
<br>
We hope you&rsquo;re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.</p><p></p><p>
Apply today and talk to us about your flexible working requirements and together we can achieve greater.</p></div>

Sr. Principal, DevOps

Walgreens

<div><ul><li>Models and delivers a distinctive and delightful customer experience.</li>
<li>Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.</li>
<li>In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.</li>
</ul><b>Customer Experience</b>
<ul><li>Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.</li>
<li>Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).</li>
</ul><b>Operations</b>
<ul><li>Provides customers with courteous, friendly, fast, and efficient service.</li>
<li>Recommends items for sale to customer and recommends trade-up and/or companion items.</li>
<li>Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Takes customer to OTC aisle when possible to assist in locating products.</li>
<li>Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.</li>
<li>Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow.</li>
<li>Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.</li>
<li>Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.</li>
<li>Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.</li>
<li>Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.</li>
<li>Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.</li>
<li>Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).</li>
<li>Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.</li>
<li>Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.</li>
<li>Has working knowledge of store systems and store equipment.</li>
<li>Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.</li>
<li>Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).</li>
<li>Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.</li>
<li>Complies with all company policies and procedures; maintains respectful relationships with coworkers.</li>
<li>Completes special assignments and other tasks as assigned.</li>
</ul><b>Training &amp; Personal Development</b>
<ul><li>Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.</li>
<li>Attends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.</li><br>
</ul><br>
<br>
<b>Basic Qualifications</b>
<br>
<ul><li>Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)</li>
<li>Requires willingness to work flexible schedule, including evenings and weekend hours.</li><br>
</ul><br>
<br>
<b>Preferred Qualifications</b>
<br>
<ul><li>Prefer six months of experience in a retail environment.</li>
<li>Prefer to have prior work experience with Walgreens.</li>
<li>Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications.</li>
<li>Prefer good computer skills.</li>
<li>Prefer the knowledge of store inventory control.</li>
<li>Prefer PTCB certification.</li>
</ul>We will consider employment of qualified applicants with arrest and conviction records.
<br>
<br>
An Equal Opportunity Employer, including disability/veterans.
<br>
<br>
The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
<br>
<b>Salary Range:</b> $17.6 - $20 / Hourly</div>
<br><div><h2 class="jobSectionHeader"><b>Benefits</b></h2>
<ul><li><h3 class="jobSectionHeader"><b>Health, dental and vision*</b></h3></li>
<li><h3 class="jobSectionHeader"><b>Prescription coverage</b></h3></li>
<li><h3 class="jobSectionHeader"><b>Retirement Savings Plan (401(k))</b></h3></li>
<li><h3 class="jobSectionHeader"><b>Employee discount</b></h3></li>
<li><h3 class="jobSectionHeader"><b>Work &amp; life resources</b></h3></li>
<li><h3 class="jobSectionHeader"><b>Career development programs</b></h3></li>
</ul><ul><li>with a 30-hour work week</li></ul></div>

Pharmacy Customer Service Associate

Explore 239+ Customer service agent in Chicago this April. Find roles across top companies and apply now to boost your career.