customer service associate

Academy Bank

<div><div><p><b>Summary
</b></p><p>Personal Bankers are enthusiastic/self-motivated individuals with proven success at delivering solutions that help our clients achieve financial freedom and peace of mind. Personal Bankers achieve this vision by building professional relationships with existing and potential clients to understand their financial needs, to deliver valuable products and services to meet those needs and to complete the account opening process accurately. Successful Personal Bankers are enthusiastic about delivering an excellent client experience; understanding and promoting bank products and services to individuals and companies; conducting accurate banking transactions in a fast-paced environment and working with a team to achieve individual and group goals.
</p><p><b>Responsibilities
</b></p><ul><li>Provides &quot;fast, easy, and personal&quot; consistent with Company client service standards, including by resolving problems, building relationships, handling special requests, greeting clients in a friendly manner that makes them feel welcome to Academy Bank, and taking ownership in all situations ensuring follow through and a timely resolution.
</li><li>Promotes consumer/small business banking products and services to clients and prospects using direct sales techniques in and around the assigned banking center, that include handing out product brochures, engaging potential clients in conversations about banking needs, and speaking with knowledge and positivity about the bank's products and services.
</li><li>Achieves specific sales goals on a daily, monthly, quarterly and annual basis.
</li><li>Develops and maintains relationships with business partners to maximize opportunities and to achieve sales standards. Provides a broad base of financial services with the goal of earning 100% of the client's business.
</li><li>Opens checking and savings accounts, processes client transactions, and recommends other bank products, including credit cards and loans.
</li><li>Actively demonstrates digital expertise by using our digital platforms and educating clients and associates about our digital banking platforms. This includes, but is not limited to, online banking and bill pay/external transfers, mobile banking app to include text alerts and mobile deposits, usage of smart ATM/ITM's, usage of chat box, and all other self-service channels.
</li><li>Works closely with clients and business partners to refer products and services to other business lines.
</li><li>Educates and provides clients with other banking services; resolves client concerns and issues efficiently and effectively.
</li><li>Ethically conducts operational tasks related to protecting client and bank assets related to regulatory compliance, including properly documenting account opening, accounting for cash and negotiable instruments under dual control, accurately completing logs and other records to document proper procedures, obtaining and ensuring the accuracy of all regulatory and procedural documentation.
</li><li>Protects all client information and bank trade secrets and business records as confidential, and follows all company policies for communication with clients, vendors, and associates.
</li><li>When delegated by Banking Center Manager, implements all banking center operations procedures, including accurate maintenance of cash supplies, timely auditing, accurate documentation of banking transactions, compliance requirements, and acts with overall operational integrity.
</li><li>Maintains current knowledge and consistent compliance with regulations and bank policies and procedures related to the position, including but not limited to Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) requirements; Associate Handbook policies; and Operations, Audit, and Security policies, through regular and thorough training.
</li><li>Protect all client and bank information confidentially and follow all company policies.
</li><li>Understand, communicate, and instill the Company's mission, vision, and values (Pillars of Success).
</li><li>Complete monthly training in a timely manner to ensure knowledge of bank regulatory requirements, policies, and procedures.
</li><li>Working at the worksite during regular business hours and/or assigned hours.
</li><li>Other specified duties as assigned.
</li></ul><div><p><b>Compensation &amp; Benefits
</b></p><p>The Personal Banker position pays a minimum of $16.50 per hour. This position is eligible for additional incentive compensation monthly, based on achievement of established incentive goals.
</p><p>Full‐time associates are eligible for our benefits package:
</p><ul><li>Medical
</li><li>Dental
</li><li>Vision
</li><li>401(k) plan
</li><li>Company paid life insurance
</li><li>Short and Long-term disability insurance
</li><li>Company paid vacation, paid leave and holidays
</li></ul><p>This position will remain open until a qualified applicant is hired.</p></div></div></div>
<br><div></div><div><div><p><b>Skills
</b></p><ul><li>Strong written and verbal communication skills required.
</li><li>Strong attention to detail and ability to complete work accurately.
</li><li>Ability to organize work.
</li><li>Strong sales skills.
</li><li>Basic math skills including the ability to calculate figures and amounts such as cash back and percentages.
</li><li>Proficient in basic office skills/equipment, including computer, email, ten-key calculator, copier, scanner/fax, typing, telephone, organization systems, and Microsoft Office suite of products.
</li><li>Ability to be NMLS licensed and registered.
</li></ul><p><b>Education &amp; Experience
</b></p><ul><li>High school diploma, GED, or equivalent, required, Associate degree or higher preferred.
</li><li>Previous banking experience preferred.
</li><li>6 months in a client service experience role preferred.
</li><li>6 months sales experience preferred.
</li><li>Minimum 6 months cash handling experience preferred.
</li><li>Ability to be NMLS licensed and registered and obtain a state notary license.
</li></ul><p><b>Physical Requirements
</b></p><p>The work environment is typical of a standard office or retail banking setting. The position involves standing most of the workday . The position will involve moving about the workspace to reach entrances/exits, restrooms, conference rooms, or other areas within the work environment. Reaching may be required involving the ability to move arms in any direction. Office equipment, such as a computer and telephone, will be used requiring the ability to manipulate a keyboard, mouse, and/or keypad. The ability to decipher a computer screen or written documents is necessary. The ability to e xpress or exchange ideas; impart information to clients, coworkers, or the public; or to convey detailed or important instructions; is required. The ability to receive and understand detailed information shared through oral or written communication is required . Position requires lifting and/or the exerting of up to 10 pounds of force.</p></div></div>

Personal Banker

University of Kansas Medical Center

<div><h2 class="jobSectionHeader"><b>Department:
</b></h2>Communications - Administration
<p>-
</p>Communications
<h2 class="jobSectionHeader"><b>Position Title:
</b></h2>Associate Director of Internal Communications
<h2 class="jobSectionHeader"><b>Job Family Group:
</b></h2>Professional Staff
<h2 class="jobSectionHeader"><b>Job Description Summary:
</b></h2>The Associate Director of Internal Communications is responsible for developing, executing and evolving internal communications strategies that identify the university's key messages and connect stakeholders to the university&rsquo;s mission, vision, values and strategic plan. This position oversees KU Medical Center&rsquo;s internal communications channels, determines the most effective method of delivery and ensures the quality and consistency of campus-wide communications. Additionally, this position serves as a clearinghouse for all major internal communications with the responsibility of determining appropriate dissemination of information. This position reports to the Director and Chief Communications Officer and supervises the Internal Communications Specialist.
<h2 class="jobSectionHeader"><b>Job Description:
 </b></h2><p><b>Job Responsibilities
</b></p><ul><li>Design and implement internal corporate communications strategies that balance information from centralized and decentralized parts of KU Medical Center and its three campuses.
</li><li>Develop compelling written, verbal and visual communications for the university's organizations designed to educate, inspire and engage employees and support the KU Medical Center strategy, goals and objectives.
</li><li>Work with departments that have university-wide impact (e.g., Office of Public Affairs, Executive Vice Chancellor&rsquo;s Office, Facilities, Human Resources and Information Technology) to ensure information is shared in a timely and effective manner.
</li><li>Develop and maintain crisis communications plan in coordination with Office of Communications leaders and the Emergency Management team. Serve as lead internal communications contact and develop communications during crisis and timely warning situations.
</li><li>Partner with Human Resources to support employee engagement efforts. Leverage various communications feedback tactics.
</li><li>Partner with Information Technology to administer the SharePoint intranet system, including developing and editing content, educating users and determining what content should live on the external website vs. the intranet.
</li><li>Administer campus digital signage system and work with users to develop appropriate promotional materials.
</li><li>Work with colleagues in the Office of Communications to administer our enterprise email marketing platform, Emma, and work with campus offices and departments to ensure compliance with security and brand standards.
</li><li>Build on existing networks and develop, where required, internal communications contacts throughout the university. Work with schools, departments and managers on the best way to communicate information to their employees.
</li><li>Evaluate and evolve communications strategies, channels and tactics on a continual basis.
</li></ul><p></p><p>This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. It is only a summary of the typical functions of the job, not an exhaustive list of all possible job responsibilities, tasks, duties, and assignments. Furthermore, job duties, responsibilities and activities may change at any time with or without notice.
</p><p></p><p><b>Work Environment:
</b><br>
This is a hybrid position that will require a combination of onsite work at our Kansas City campus and remote work.
</p><p></p><p><b>Required Qualifications
</b></p><ul><li>Bachelor&rsquo;s degree in communications, journalism, or a related field.
<ul><li>This position requires a formal degree in the cited discipline area(s) to ensure that candidates have advanced knowledge, analytical skills and professional competencies necessary to perform the duties of the position. The level of degree is commonly recognized as the standard qualification for similar roles in the public and private sector, ensuring that the university remains competitive with industry aligned practices, enhances collaboration with external partners, and supports the delivery of services and programs that meet professional and market-driven expectations.
</li></ul></li><li>Six (6) years of direct work experience in the field, with a minimum of three years focused on internal and/or corporate communications.
</li><li>Experience writing and editing content in Associated Press style.
</li><li>Proofreading and editing experience.
</li><li>Experience developing content and publishing via an intranet or web-based platform.
</li><li>Experience writing for multiple communications vehicles, including print, digital and other internal communication methods.
</li><li>Experience leveraging multiple communications channels to disseminate information to employees.
</li><li>Experience managing projects, personnel, and/or teams.
</li><li>Experience with Microsoft Office Suite and content management systems.
</li><li>Experience using an email marketing platform (such as Emma, MailChimp or Constant Contact).
</li></ul><p></p><p><b>Preferred Qualifications
</b></p><ul><li>Supervisory experience.
</li><li>Experience writing executive communications.
</li><li>Experience writing and managing crisis communications.
</li><li>Experience in a higher education or healthcare setting.
</li><li>Experience with Microsoft SharePoint.
</li></ul><p></p><p><b>Skills:
</b></p><ul><li>Communication
</li><li>Computer skills
</li><li>Collaboration
</li><li>Organization
</li><li>Interpersonal skills
</li><li>Project management
</li><li>Leadership
</li><li>Facilitation
</li><li>Attention to detail
</li><li>Adaptability
</li></ul><p></p><p><b>Required documents
</b></p><ul><li>Resume
</li><li>Cover letter
</li></ul><p></p><p><b>Comprehensive Benefits Package:
</b></p><div><div><div><div><p>Coverage begins on day one for health, dental, and vision insurance and includes health expense accounts with generous employer contributions if the employee participates in a qualifying health plan. Employer-paid life insurance, long-term disability insurance, and various additional voluntary insurance plans are available. Paid time off, including vacation and sick, begins accruing upon hire, plus ten paid holidays. One paid discretionary day is available after six months of employment, and paid time off for bereavement, jury duty, military service, and parental leave is available after 12 months of employment. A retirement program with a generous employer contribution and additional voluntary retirement programs (457 or 403b) are available. https://www.kumc.edu/human-resources/benefits.html
</p></div></div></div></div><p></p><h2 class="jobSectionHeader"><b>Employee Type:
</b></h2>Regular
<h2 class="jobSectionHeader"><b>Time Type:
</b></h2>Full time
<h2 class="jobSectionHeader"><b>Rate Type:
</b></h2>Salary
<p></p><p><b>Compensation Statement:
</b></p><p>The pay range listed for this position is determined by our compensation program using market data and salary benchmarking. A combination of factors is considered in making compensation decisions including, but not limited to, education, experience and training, qualifications relative to the requirements of the position, and funding. At the University of Kansas Medical Center, a reasonable estimate for the starting pay range will be the minimum to midpoint of the posted range, taking into account the combination of factors listed above.
</p><p></p><h2 class="jobSectionHeader"><b>Pay Range:
</b></h2>$92,800.00 - $139,200.00
<p><b>Minimum
</b></p>$92,800.00
<p><b>Midpoint
</b></p>$116,000.00
<p><b>Maximum
</b></p>$139,200.00</div>

Associate Director of Internal Communications

Considerate Tree Inc

<p>We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.</p><h3><strong>Customer Service Representative Responsibilities:</strong></h3><ul><li>Maintaining a positive, empathetic, and professional attitude toward customers at all times.</li><li>Responding promptly to customer inquiries.</li><li>Communicating with customers through various channels.</li><li>Acknowledging and resolving customer complaints.</li><li>Knowing our products inside and out so that you can answer questions.</li><li>Processing orders, forms, applications, and requests.</li><li>Keeping records of customer interactions, transactions, comments, and complaints.</li><li>Communicating and coordinating with colleagues as necessary.</li><li>Providing feedback on the efficiency of the customer service process.</li><li>Managing a team of junior customer service representatives.</li><li>Ensure customer satisfaction and provide professional customer support.</li></ul><h3><strong>Customer Service Representative Requirements:</strong></h3><ul><li>High school diploma, general education degree, or equivalent.</li><li>Ability to stay calm when customers are stressed or upset.</li><li>Comfortable using computers.</li><li>Experience working with customer support.</li></ul>

Customer Service Representative

Lonesome Pine Regional Library

<p><b>Part-Time Library Assistant (28 hours/week) </b>- Lonesome Pine Regional Library is recruiting for a part-time library assistant at the public library in Gate City. Must be able to work a flexible schedule including days, evenings, and weekends. The ideal candidate will have excellent customer service and computer skills. Excellent communication skills essential. Previous library experience a plus. Must possess a high school diploma or equivalent. Satisfactory reference and criminal background checks are a condition of employment. Valid Driver's License and clean driving record. An LPRL application must be submitted and may be obtained at any LPRL branch or at www.lprlibrary.org under About/Career Opportunities. Mail or hand deliver application form to LPRL, Attn: Sarah Rose, 124 Library Road, SW, Wise, VA 24293, M-F, 11:30am-5:00pm. Deadline 5:00pm, Wednesday, July 22, 2026. ADA/EOE employer</p><p>``Duties``<br/>- Assist library patrons with locating and checking out materials<br/>- Provide excellent customer service by answering questions and providing information about library services<br/>- Register new patrons and issue library cards<br/>- - Help organize and file library materials<br/>- Participate in special projects as assigned<br/>- Maintain library in a neat and orderly fashion</p><p>```Qualifications```<br/>- Strong communication skills, both written and verbal, to effectively interact with library patrons and staff<br/>- Excellent customer service skills to provide a positive experience for library visitors<br/>- Proficient in computer skills<br/>- Ability to organize and file materials accurately<br/>- Ability to adapt and work well within a constantly changing environment<br/>- Attention to detail to ensure accuracy in maintaining library records</p><p>Job Type: Part-time</p><p>Pay: $12.80 per hour</p><p>Benefits:</p><ul><li>Paid time off</li></ul><p>People with a criminal record are encouraged to apply</p><p>Work Location: In person</p>

Part-time Library Assistant

Atlantic Aviation

<div><h2 class="jobSectionHeader"><b>Job Description</b></h2>
<div><h2 class="jobSectionHeader"><b>Why You&rsquo;ll Love This Line Service Technician Job</b></h2>
Did you ever want to work in aviation but didn&rsquo;t know how to break into the industry? Would you like working in a fast-paced environment, often outdoors, around some of the most incredible professionals in aviation? If so, this Line Service Technician position with Atlantic Aviation at<b> MKC in Kansas City, MO</b> may be perfect for you!<br>
<br>
<b>Pay:</b> $ / hour<br>
<b>Schedule:</b> Requires availability for any/all shifts including overtime, weekends, holidays, and on-call duty<br>
<br>
In this position, you will provide aviation ground support services to customers in a positive and professional manner. You will perform in all facets of the ground handling operation including but not limited to aircraft fueling/defueling, baggage/cargo handling, aircraft towing, using marshalling signals for aircraft parking, providing lavatory/potable water service, and using other various ground support equipment to help support the needs of customer and their aircraft.<br>
<br>
Build a career in aviation you are excited about and apply for the Line Service Technician job today!</div><h2 class="jobSectionHeader"><b>
Responsibilities</b></h2>
<div><h2 class="jobSectionHeader"><b>Line Service Technician Responsibilities</b></h2><ul><li>
Deliver and receive fuel to and from company tanks, vendor trucks, and aircraft.</li><li>
Operate all company ground support equipment as requested or required, including lavatory and water service carts, ground power unit, deice truck, etc.</li><li>
Perform ground marshalling using standard aviation signals.</li><li>
Perform customer service activities such as helping customers with aircraft scheduling and fueling.</li><li>
Assist with aircraft turning, loading, and unloading.</li><li>
Ensure all buildings and grounds are safe, clean, and organized.</li><li>
Conduct or assists with daily/weekly onsite safety inspections and audits of equipment and facility operations.</li><li>
Occasional travel may be required to support another Atlantic location.</li><li>
You may be occasionally assigned to another Atlantic location based on geographical proximity as business needs require.</li></ul></div><h2 class="jobSectionHeader"><b>
Skills &amp; Qualifications</b></h2>
<div><h2 class="jobSectionHeader"><b>Line Service Technician Qualifications</b></h2><ul><li>
High school diploma or GED certificate</li><li>
18 years of age</li><li>
A valid state driver&rsquo;s license</li><li>
Be comfortable and physically able to work in an environment with frequent walking, stretching, bending, sitting, stooping, reaching, grasping, and climbing.</li><li>
Be physically able to perform heavy lifting on a regular basis up to 50 lbs.</li></ul><div><b>
We maintain a drug-free workplace and perform pre-employment substance testing.</b></div><div>
#airport #lineservice #Kansas City</div></div></div>

Line Service Technician - Full Time

Adrienne Casteel Armstrong

<p>Join our dynamic, fully remote customer support team as a Live Chat Support Representative! In this exciting role, you'll provide real-time, text-based assistance to customers from the comfort of your home office. You'll have the opportunity to resolve issues, answer questions, and create outstanding service experiences that make a difference. With our remote-first approach, you can work from anywhere in the world, as long as you have a reliable internet connection. Embrace the freedom and flexibility of this role while making a positive impact on our customers!</p><p> </p><h3><strong>Key Responsibilities</strong></h3><h4><strong>Customer Interaction</strong></h4><ul><li>Engage with customers via a live chat platform in real-time with professional, friendly communication.</li><li>Handle multiple concurrent chat sessions (typically 3–5 chats simultaneously)</li><li>Respond to inquiries within established time benchmarks (average response time: under 30 seconds)</li><li>Resolve customer issues efficiently while maintaining a high satisfaction score.s</li></ul><h4><strong>Issue Resolution</strong></h4><ul><li>Troubleshoot technical and account-related problems using knowledge base resources</li><li>Process orders, returns, refunds, and account changes as authorized</li><li>Identify and escalate complex issues to appropriate specialized teams</li><li>Follow up on unresolved tickets to ensure customer satisfaction</li></ul><h4><strong>Documentation &amp; Compliance</strong></h4><ul><li>Accurately document all customer interactions in the CRM/ticketing system</li><li>Adhere to company policies, procedures, and quality standards</li><li>Maintain customer data privacy and security protocols</li><li>Meet or exceed key performance indicators (KPIs) including:<ul><li>Customer Satisfaction Score (CSAT): 90%+</li><li>Average Handle Time (AHT): Target varies by issue complexity</li><li>First Contact Resolution (FCR): 75%+</li><li>Quality Assurance Score: 85%+</li></ul></li></ul><h4><strong>Remote Collaboration</strong></h4><ul><li>Participate in virtual team meetings and training sessions via video call</li><li>Communicate with supervisors and teammates through Slack/Teams</li><li>Stay updated on product changes and policy updates through remote channels</li><li>Contribute to knowledge base improvements and team feedback</li></ul><h3><strong>Required Qualifications</strong></h3><strong>Requirement</strong><strong>Details</strong><strong>Experience</strong>6+ months of customer service experience (retail, call center, hospitality, or chat)<strong>Education</strong>High school diploma or equivalent<strong>Typing</strong>Minimum 45 WPM with 95%+ accuracy<strong>Communication</strong>Exceptional written English; clear, grammatically correct, conversational tone<strong>Technical</strong>Comfortable navigating multiple browser tabs and software applications simultaneously<strong>Availability</strong>Flexible schedule including weekends, evenings, or holidays as needed<h3><strong>Remote Work Requirements</strong></h3><h4><strong>Home Office Setup</strong></h4><ul><li><strong>Dedicated Workspace:</strong> Quiet, private area with a door that closes to minimize distractions</li><li><strong>Internet:</strong><ul><li>Minimum 25 Mbps download / 5 Mbps upload speed</li><li>Hardwired Ethernet connection strongly preferred</li><li>Stable, low-latency connection required</li></ul></li><li><strong>Computer:</strong><ul><li>Windows 10+ or Mac OS 10.15+</li><li>Minimum 8GB RAM, 256GB storage</li><li>Updated antivirus software</li></ul></li></ul><h4><strong>Security &amp; Privacy</strong></h4><ul><li>Private, password-protected Wi-Fi network (no public/shared networks)</li><li>Ability to install company security software/VPN</li><li>Secure storage for any physical materials or equipment</li><li>Understanding of data privacy requirements (GDPR, CCPA compliance)</li></ul><h3><strong>Preferred Qualifications</strong></h3><ul><li>Previous live chat or remote customer service experience</li><li>Familiarity with help desk software (Zendesk, Freshdesk, Intercom, LiveChat)</li><li>Experience with CRM platforms (Salesforce, HubSpot)</li><li>Bilingual or multilingual capabilities</li><li>Technical troubleshooting experience (SaaS, e-commerce, or tech products)</li><li>Previous remote work experience with demonstrated self-discipline</li></ul><h3><strong>What We Offer</strong></h3><h4><strong>Compensation &amp; Benefits</strong></h4><ul><li><strong>Hourly Rate:</strong> $19–$29/hour (based on experience, location, and shift differentials)</li><li><strong>Shift Premiums:</strong> Additional pay for evening, overnight, and weekend shifts</li><li><strong>Performance Bonuses:</strong> Monthly incentives for exceeding KPIs</li></ul><h4><strong>Remote-First Perks</strong></h4><ul><li><strong>Home Office Stipend:</strong> $500–$800 for ergonomic equipment and setup</li><li><strong>Monthly Internet Allowance:</strong> $50–$75 toward internet costs</li><li><strong>Equipment Option:</strong> Choose a company-provided laptop or use your own + stipend</li><li><strong>Flexible Scheduling:</strong> Self-select shifts based on availability (business needs permitting)</li></ul><h4><strong>Health &amp; Wellness</strong></h4><ul><li>Health, dental, and vision insurance (full-time, 30+ hours/week)</li><li>Mental health support through the Employee Assistance Program (EAP)</li><li>Paid time off and sick leave</li><li>Paid training and ongoing professional development</li></ul><h4><strong>Remote Culture</strong></h4><ul><li>Virtual team-building events and remote social activities</li><li>Recognition programs and peer appreciation platform</li><li>Clear advancement paths: Senior Agent → Team Lead → Supervisor → Manager</li><li>Access to remote work best practices training</li></ul><h3><strong>Training &amp; Onboarding</strong></h3><ul><li><strong>Week 1–2:</strong> Virtual onboarding, company culture, systems training</li><li><strong>Week 3–4:</strong> Product knowledge, chat simulations, shadowing</li><li><strong>Week 5–6:</strong> Graduated live chat handling with supervisor support</li><li><strong>Ongoing:</strong> Monthly refresher training, upskilling opportunities</li></ul><p><i>All training is conducted remotely via video conferencing and self-paced modules.</i></p><h3><strong>Technology Stack</strong></h3><strong>Platform</strong><strong>Purpose</strong><strong>Live Chat</strong>Zendesk Chat, Intercom, LiveChat, or Drift<strong>CRM</strong>Salesforce, HubSpot, or a proprietary system<strong>Communication</strong>Slack, Microsoft Teams<strong>Video</strong>Zoom, Google Meet<strong>Knowledge Base</strong>Confluence, Notion, Guru<strong>Scheduling</strong>When I work, Deputy, or a proprietary system<h3><strong>To Apply</strong></h3><p>Submit the following:</p><ul><li>Updated resume highlighting customer service experience</li><li>Preferred shift availability</li></ul>

Remote Live Chat Support- Work From Home

Horizon NJ Health 

<p><strong>Job Overview</strong><br /><br />Horizon NJ Health is a leading healthcare organisation dedicated to improving access to quality health care for low-income individuals and families. We are committed to enhancing the overall health and well-being of the communities we serve by offering a comprehensive range of services, including preventive care, wellness programmes, and mental health support. <br /><br />We are seeking a diligent and customer-focused <strong>Remote IT Support &amp; User Assistance Specialist</strong> to join our team. In this <strong>Full-Time</strong> role, you will be the first point of contact for our internal staff, providing crucial technical support to ensure our teams can operate efficiently and effectively. This position is vital for maintaining the technological infrastructure that allows us to deliver exceptional service to our members. This is a remote position, with a preference for candidates based in or near Maryland City, Maryland, United States.<br /><br /><strong>Responsibilities</strong><br /><br /> </p><ul><li>Provide first-line technical support to end-users via telephone, email, and remote-access tools.</li><li>Diagnose and resolve hardware, software, and network connectivity issues in a timely and professional manner.</li><li>Install, configure, and maintain computer systems, mobile devices, and applications.</li><li>Manage user accounts, passwords, and access permissions across various platforms.</li><li>Log all support incidents and resolutions accurately within our IT service management system.</li><li>Assist with the IT onboarding process for new employees, ensuring they have the necessary equipment and access from day one.</li><li>Create and update user guides, knowledge base articles, and other technical documentation.</li><li>Escalate complex or unresolved issues to the appropriate senior IT personnel or specialised teams.</li><li>Ensure all activities adhere to the company's IT security policies and data protection standards.</li></ul><p><strong>Qualifications</strong><br /><br /> </p><ul><li>Proven experience in an IT support, service desk, or a similar technical customer service role.</li><li>Strong working knowledge of Windows operating systems and the Microsoft Office 365 suite.</li><li>Familiarity with remote support software and helpdesk ticketing systems.</li><li>Excellent troubleshooting and problem-solving abilities with a keen attention to detail.</li><li>Outstanding communication and interpersonal skills, with the ability to explain technical concepts to non-technical colleagues.</li><li>A proactive, patient, and customer-centric approach to providing support.</li><li>The ability to work independently and manage time effectively in a remote setting.</li><li>A strong commitment to maintaining confidentiality and data security, which is paramount in a healthcare environment.</li></ul><p><br /><strong>What We Offer</strong><br /><br /> </p><ul><li>A competitive hourly wage of <strong>$28 to $38 USD</strong>, commensurate with experience.</li><li>The flexibility and convenience of a fully remote working arrangement.</li><li>The opportunity to be part of a supportive and collaborative team.</li><li>A meaningful role within a mission-driven organisation that makes a tangible difference in the community.</li></ul><p> </p>

Remote IT Support & User Assistance Specialist

Explore 45+ Customer service associate in Kansas City this July. Find roles across top companies and apply now to boost your career.