customer service representative

customer support analyst Jobs in Washington

customer support analyst

front desk associate

mobile associate, store-in-store - retail sales Jobs in Washington

operations associate (part-time) Jobs in Washington

operations associate (part-time)

customer service associate

Walgreens

<div><ul><li>Models and delivers a distinctive and delightful customer experience.</li>
<li>Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.</li>
<li>In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.</li>
</ul>Customer Experience
<ul><li>Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.</li>
<li>Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).</li>
</ul>Operations
<ul><li>Provides customers with courteous, friendly, fast, and efficient service.</li>
<li>Recommends items for sale to customer and recommends trade-up and/or companion items.</li>
<li>Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Takes customer to OTC aisle when possible to assist in locating products.</li>
<li>Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.</li>
<li>Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow.</li>
<li>Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.</li>
<li>Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.</li>
<li>Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.</li>
<li>Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.</li>
<li>Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.</li>
<li>Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).</li>
<li>Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.</li>
<li>Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.</li>
<li>Has working knowledge of store systems and store equipment.</li>
<li>Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.</li>
<li>Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).</li>
<li>Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.</li>
<li>Complies with all company policies and procedures; maintains respectful relationships with coworkers.</li>
<li>Completes special assignments and other tasks as assigned.</li>
</ul>Training &amp; Personal Development
<ul><li>Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.</li>
<li>Attends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.</li> 
</ul> 
 
Basic Qualifications
 
<ul><li>Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)</li>
<li>Requires willingness to work flexible schedule, including evenings and weekend hours.</li> 
</ul> 
 
Preferred Qualifications
 
<ul><li>Prefer six months of experience in a retail environment.</li>
<li>Prefer to have prior work experience with Walgreens.</li>
<li>Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications.</li>
<li>Prefer good computer skills.</li>
<li>Prefer the knowledge of store inventory control.</li>
<li>Prefer PTCB certification.</li>
</ul>We will consider employment of qualified applicants with arrest and conviction records.
 
 
An Equal Opportunity Employer, including disability/veterans.
 
 
The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
 
Salary Range: $16 - $18 / Hourly</div>
 <div><h2 class="jobSectionHeader">Benefits</h2>
<ul><li><h3 class="jobSectionHeader">Health, dental and vision*</h3></li>
<li><h3 class="jobSectionHeader">Prescription coverage</h3></li>
<li><h3 class="jobSectionHeader">Retirement Savings Plan (401(k))</h3></li>
<li><h3 class="jobSectionHeader">Employee discount</h3></li>
<li><h3 class="jobSectionHeader">Work &amp; life resources</h3></li>
<li><h3 class="jobSectionHeader">Career development programs</h3></li>
</ul><ul><li>with a 30-hour work week</li></ul></div>

Pharmacy Customer Service Associate

T-Mobile Premium Retailers

Job Overview Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They're ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associate SiS, exceed their performance targets Doing it the Right Way, by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.Job Responsibilities:<ul><li>Proactively engages with a broad range of customers in a highly-traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.</li><li>As a Mobile Associate, you will consistently leverage digital self-serve tools during customer interactions and the onboarding process. You will identify customer needs and use solution-based selling techniques to fully demonstrate the value of T-Mobile products and services. By recommending wireless solutions, and an onboarding solution centric to helping customers understand how to self-serve and utilize the T-Mobile app for wireless needs, you will deepen relationships with customers and ensure their satisfaction.</li><li>Complete training on the T-Mobile in-store experience, new skills, products and processes, and knowledge of systems and reference resources. Review your personal results, current promotions, and updates on the Hub to be Customer Ready at all times. You will continuously learn and improve your skills to provide the best possible experience for our customers. Partner with nearby store locations to properly/fully on-board customers. Will perform skills practicing, knowledge sharing, store operations, opening and closing procedures. As part of these procedures, you will carry keys to the kiosk cabinets, lock/secure kiosk and assets, and report any lost keys or assets to your manager.</li><li>Customer obsessed. You are passionate, friendly, and engaging with customers. You are able to connect on a personal level, match the pace of the customer, build rapport, trust, and loyalty with every interaction. You are committed to providing exceptional service, and to exceeding customer expectations. You will proactively reach out to potential customers to further drive sales activity in your location. You are able to follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers. As part of your role, you will have the ability to perform price overrides for our specialty offers specific to National Retail.</li><li>Builds relationships with nearby leadership and teams to help support the customer experience from account set up, to device support and account servicing.</li></ul>Education and Work Experience:<ul><li>High School Diploma/GED (Required)</li><li>6 months of customer service and/or sales experience, Retail environment preferred. (Preferred)</li></ul>Knowledge, Skills and Abilities:<ul><li>Coaching (Required)</li><li>Communication (Required)</li><li>Consultative Selling (Required)</li><li>Customer Communications (Required)</li><li>Customer Education (Required)</li><li>Customer Engagement (Required)</li><li>Customer Needs Identification (Required)</li><li>Customer Referrals (Required)</li><li>Customer Satisfaction Management (Required)</li><li>Customer Service (Required)</li><li>Leadership (Required)</li><li>Product Knowledge (Required)</li><li>Relationship Building (Required)</li><li>Sales (Required)</li><li>Sales Prospecting (Required)</li><li>Sales Techniques (Required)</li><li>At least 18 years of age</li><li>Legally authorized to work in the United States</li></ul>Travel: Travel Required (Yes/No): NoDOT Regulated: DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): NoHourly Base Pay: $18.00, plus $5.00 per hour training pay.Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&amp;D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service &amp; home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile&rsquo;s amazing benefits, check out www.t-mobilebenefits.com.Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn&rsquo;t have a corporate ladder&ndash;it&rsquo;s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it&rsquo;s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you&rsquo;re living our values while investing in your career growth&ndash;and we applaud it. You&rsquo;re unstoppable!T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.T‑Mobile maintains a drug-free workplace.Applications will be accepted until the position is unposted. All positions will remain open for a minimum of seven consecutive calendar days.T-Mobile's job applications include an agreement providing that applicants and T-Mobile will arbitrate certain claims. A link to download and review the full Arbitration Agreement will be available before submission. Submitting an application indicates acceptance of the Arbitration Agreement, so applicants are encouraged to read it carefully.Pay: $18.00 - $40.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee discount</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Mobile Associate, Store-in-Store - Retail Sales

Varnish Lane

<div>Founded in Washington DC, Varnish Lane has grown over the past decade into a beloved community destination known for our clean, waterless nail care services in a warm, home-like atmosphere. Our team is dedicated to elevating the nail care experience through thoughtful hospitality, meticulous cleanliness and a deep commitment to client and team wellbeing. We take pride not only in what we do, but how we make people feel.
We're seeking friendly, customer-focused front desk associates who are passionate about creating the ultimate client experience. This role supports the daily operations of the shop to ensure a welcoming, seamless experience for every guest while upholding our shop standards and overall environment.
We currently have three locations in the DC area: Friendship Heights, West End, and Mt. Vernon Triangle. Most of our team members work at more than one location and are willing to travel between shops. However, if one location is most convenient for you, we take that into consideration when scheduling.
This role requires 1+ years of experience in the field of retail or hospitality (experience at a salon/spa is a bonus!). 
 
Key Responsibilities 
Customer Care &amp; Hospitality
<ul><li>Maintain a positive, welcoming and personable disposition when interacting with clients</li><li>
Ability to handle client feedback or issues in real-time with a calm demeanor</li><li>
Assist the shop manager with client feedback follow-up as needed when the manager is not available</li><li>
Helps educate clients on services, upgrades and retail products that enhance their visit.</li><li>
Acts as a brand ambassador, sharing the Varnish Lane story and our commitment to natural, waterless, non-toxic care</li></ul>
Team Support &amp; Guidance
<ul><li>While on shift, you are responsible for leading the operational flow of the shop and supporting nail stylists to ensure a smooth, successful shift</li><li>
Ability to multitask and stay calm when things get busy</li><li>
Brings a collaborative attitude and works well within a team</li><li>
Assist the nail stylists with necessary operational flow tasks such as the sterilization of implements, restocking hot towels, etc.</li></ul> 
 
Operations &amp; Shop Upkeep
<ul><li>Must be able to master our appointment and POS system</li><li>
Maintains awareness of active promotions, marketing materials, and visual merchandising standards (through company provided announcements) so that you can clearly communicate to clients</li><li>
Consistently upholds Varnish Lane's standards of cleanliness and tidiness through your shift</li></ul>
What makes you a great fit for Varnish Lane:
<ul><li>Extremely reliable and punctual. This is a critical component of the role, and we are seeking candidates who are fully confident in their ability to arrive on time for every shift</li><li>
Resourceful problem solver with resilience in navigating day-to-day operational challenges</li><li>
Clear, confident and collaborative communication style (both verbal and written)</li><li>
A desire to work in a space that is warm, fun, supportive and welcoming!</li></ul>
Perks of being a part of the Varnish Lane family:
<ul><li>Dedicated HR support and guidance in enrolling for health insurance, vision dental &amp;401k</li><li>
Competitive salary and incentivized bonus structure</li><li>
Discounted services and retail products</li><li>
Positive work environment</li><li>
Potential to grow into a more senior operations role</li></ul></div>

Front Desk Host (West End Location - Flexible Schedule)

Domino's

<div>
 
 Domino's Pizza
 
 is hiring immediately for
 
 Food Service Team Members
 
 (Pizza Cook/Team Member) to join their team!
 
 
 Job type: Full time and Part time, Permanent
 
 
 You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full-time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you.
 
 
 We are searching for qualified food service team members with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you.
 
 
 We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Operating all equipment
 </li>
 <li>
 Stocking ingredients
 </li>
 <li>
 Preparing products
 </li>
 <li>
 Receiving and processing telephone orders
 </li>
 <li>
 Interacting and assisting customers in the store
 </li>
 <li>
 Cleaning equipment and facility daily
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Must be 16 years of age or older
 </li>
 <li>
 Ability to comprehend and give correct written instructions
 </li>
 <li>
 Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person
 </li>
 <li>
 Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
 </li>
 <li>
 Must be able to make correct monetary changes
 </li>
 <li>
 Verbal, writing, and telephone skills to take and process orders
 </li>
 <li>
 Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed
 </li>
 <li>
 Ability to enter orders using a computer keyboard or touchscreen
 </li>
 <li>
 Skilled at multi-tasking and performing well in fast paced environments
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 Physical demands may include standing, lifting, carrying, pushing, bending, squatting, reaching, various hand tasks, and proper use of machines, tools, or equipment.
 
 
 
 All your information will be kept confidential according to EEO guidelines
</div>

Food Service Team Member (04644) - 9509 Livingston Rd

Mill Creek Residential

At Mill Creek Residential we are committed to building a diverse, equitable and inclusive workplace where our associates can grow and bring their whole selves to work. This starts with our recruiting and hiring process. We want you to know that we encourage you to apply if this job excites you, even if you don’t meet 100% of the requirements. You may just be the right candidate for this role, or another role and make your mark at Mill Creek.
 
The Community Manager drives financial performance, operational and leasing excellence, and delivers outstanding customer service at one or more communities. Provides leadership and management for the community operations and maintenance teams. This position is responsible for setting performance standards and coaching, developing, and empowering associates towards achievement of desired business outcome.
 Essential Functions/Responsibilities
 Financial Performance
 <ul>
<li>Manage financial aspects of operations for the assigned community (or communities) that contribute to the business goals.</li>
<li>Develop, implement, and monitor programs to maximize revenue, maintain expense control, and increase value</li>
<li>Oversee pricing and occupancy strategies</li>
<li>Assist in preparation of community budget</li>
<li>Provide thorough and strategic monthly reforecast, monthly operating report, and executive summary of operations</li>
<li>Review and approve, or submit for approval, all contracts within the limits defined by MCR budget authority levels</li>
<li>Anticipate and communicate significant departures from the budget immediately and in accordance with the company policy and standards</li>
<li>Partner with community Service Manager to review and recommend capital improvements and capital programs for expense reduction</li>
<li>Address and complete all other duties as assigned</li>
</ul>
Sales and Marketing
 <ul>
<li>Oversee sales, lease renewals, move-in and move-out process</li>
<li>Oversee administration and completion of the resident renewal program, move-in and move out process</li>
<li>Maintain accurate and in-depth knowledge of community inventory, pricing and availability as well as general knowledge of competitors</li>
<li>Foster a thorough understanding of the community’s competitive environment in a submarket and adjust operating strategy accordingly</li>
<li>Participate in Revenue Management calls when applicable</li>
<li>Address and complete all other duties as assigned</li>
</ul>
Operating Standards
 <ul>
<li>Ensure community (communities) maintain brand standards including property presentation, marketing, office and model appearance and associate appearance. Inspect what you expect.</li>
<li>Review and analyze operations reports to track community performance and understand the impact of local economic conditions on community operations</li>
<li>Ensure community is compliant with all applicable MCR and Partner (where applicable) procedures and all federal, state and local laws, specifically Fair Housing regulations at the community level</li>
<li>Partnering with Service Manager, recommend capital improvements for community</li>
<li>Manage contracts with 3rd party service providers</li>
<li>Address and complete all other duties as assigned</li>
</ul>
Associate Management and Development
 <ul>
<li>Responsible for recruiting, hiring, associate scheduling, work assignments, training and performance evaluations</li>
<li>Empower, engage and develop associates to achieve great performance and desired business outcomes.</li>
<li>Establish goals and accountability for team. Provide feedback, coaching and support to drive achievement of established goals, reward success: hold one on one meetings with staff members</li>
<li>Manage performance of subordinates. Conduct performance appraisals; provide development support (i.e. coaching, counseling and training); make decisions regarding hiring or termination of community associates</li>
<li>Support associate development. Provide targeted training and growth opportunities</li>
<li>Champion and enforce the Mill Creek Brand Promise, Service Standards and Manifesto</li>
<li>Address and complete all other duties as assigned</li>
</ul>
Education and/or Experience
 <ul>
<li>High School diploma or equivalent (GED), Bachelor’s degree or related experience preferred</li>
<li>3-5 years of multi-family or related property management experience or equivalent experience</li>
<li>2 years supervisory experience</li>
<li>Commitment to, and passion for, providing outstanding customer service</li>
<li>Strong communication skills (written and verbal)</li>
</ul>
About the Benefits of joining the Mill Creek Team
 <ul>
<li>Competitive compensation</li>
<li>Comprehensive medical, dental and vision</li>
<li>Employer sponsored short and long term disability, Life and ADD insurance401k with employer matching</li>
<li>Paid time off benefits: Vacation, Sick, Holidays</li>
</ul>
Mill Creek is an Equal Opportunity Employer
 Are you ready to contribute to the success of Mill Creek Residential? If so, apply today and become part of an organization that believes in uncompromising integrity, celebrating successes, continuous improvement, and working hard, smart and together!

r0520012 Community Manager - Modera Sedici

Tempo by Hilton

<div>We are pleased to announce a wonderful opportunity for a Front Desk Associate. 
What will you be doing most days?<ul><li>
Assist guests in the check-in and check-out procedure, as well as, throughout the entirety of their stay</li><li>
Work proficiently on the hotels electronic reservation system, as well as, other computer programs to ensure a seamless workflow</li><li>
Handle all financial matters including credit card and cash transactions securely, accurately, and with the utmost integrity</li><li>
Anticipate guests needs and go out of your way to maximize the guest experience</li><li>
Work collectively with other team members to foster a hospitable, approachable, and customer-focused environment for our guests</li></ul> 
What are the requirements for this position?<ul><li>
You love working with people and will go above and beyond for each guests needs</li><li>
You work well with others and enjoying working and being part of a team</li><li>
You have excellent oral, written, and interpersonal communication skills</li><li>
You are not just a problem solver, but also a solution finder and will do anything to ensure the best experience for our guests</li></ul> 
Physical Requirements for this Position
This is a physically demanding position. You must be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods of time. 
Travel Requirements
This position would require little to no travel outside the property and surrounding area. 
This property is managed by OTO Development. 
About OTO Development
OTO Development is an industry-leading hotel development and management company. Partnering with the strongest brands in hospitality, OTO owns and operates a portfolio of upscale select service, extended stay, and lifestyle hotels in key markets across the United States. 
OTO has been honored as Developer of the Year by major brand partners multiple times while also earning accolades for outstanding guest service, operational excellence, community service, and sales, marketing, and revenue success. 
Our company provides competitive pay and benefit programs, including medical insurance options, dental and vision insurance, 401k with company match, company provided life insurance, tuition assistance, paid time off, paid holiday time, travel discounts, and more. 
Position: Front Desk Associate
Department: Property
Hourly
Position Reports to: General Manager 
Revised 5/8/26 
 
Brand: Tempo by Hilton
 
Address: 1776 K St NW Washington, DC - 20006
 
Property Description: Washington, DC DC1063D Tempo Hilton
 
Property Number: DC1063D</div>

Front Desk Associate

NIMA Corporation

<div></div><div>Nash Harbor Solutions (NHS) is seeking qualified and motivated IT Help Desk Specialists (Journeyman Computer Support Specialists) to support a Federal customer in Washington, DC. This position is contingent upon contract award and offers the opportunity to provide critical enterprise IT support services in a dynamic, mission-focused environment.
The selected candidate will play a key role in supporting end users across Windows, macOS, and mobile device environments while contributing to endpoint management, identity and access administration, cybersecurity compliance, and enterprise technology modernization initiatives. Successful candidates will possess strong technical troubleshooting skills, a customer-focused mindset, and the ability to thrive in a fast-paced Federal IT environment.<div>
This position is expected to be primarily onsite in Washington, DC, with occasional support at alternate facilities in Virginia. If you are passionate about delivering exceptional technical support, solving complex IT challenges, and supporting mission-critical operations, we encourage you to apply and join our growing team of professionals dedicated to serving Federal customers.</div><div> 
Responsibilities</div> 
The IT Help Desk Specialist (Journeyman Computer Support Specialist) will perform the following duties:<div><ul><li>
Provide advanced technical support and troubleshooting services for agency personnel across Windows, macOS, and mobile device environments.</li><li>
Inspect, image, configure, inventory, and deploy desktop computers, laptops, mobile devices, and related hardware in accordance with agency standards.</li><li>
Install, configure, maintain, troubleshoot, and repair hardware, software, peripherals, operating systems, firmware, and security updates.</li><li>
Register, configure, and support enterprise mobile devices using approved Mobile Device Management (MDM) platforms.</li><li>
Deploy software packages and configuration baselines using endpoint management tools such as Ivanti, KACE, Microsoft Intune, JAMF, or equivalent technologies.</li><li>
Execute system validation and verification testing to ensure devices meet security, imaging, and compliance requirements.</li><li>
Diagnose and resolve complex hardware, software, authentication, identity management, network connectivity, and endpoint performance issues.</li><li>
Administer Microsoft Entra ID (Azure AD) and Active Directory environments, including user account provisioning, group policy adjustments, and identity lifecycle management.</li><li>
Support macOS administration, including device enrollment, configuration profiles, FileVault management, and enterprise authentication integration.</li><li>
Provide Tier II technical support while assisting Tier I personnel through mentoring, technical guidance, escalation support, and development of standard operating procedures.</li><li>
Create, update, and maintain technical documentation, knowledge base articles, user guides, and standard operating procedures.</li><li>
Coordinate with Service Desk, Network Operations, Cloud Services, Engineering, and Cybersecurity teams to resolve technical issues and support enterprise operations.</li><li>
Communicate effectively with end users regarding ticket status, issue resolution, and technical guidance while maintaining exceptional customer service.</li><li>
Replace defective or obsolete hardware and software components and maintain accurate asset inventory records.</li><li>
Analyze recurring technical issues and problem trends, identify root causes, recommend process improvements, and implement corrective actions.</li><li>
Apply Zero Trust security principles and information assurance best practices when supporting endpoint devices, identity management, and customer systems.</li><li>
Perform secure media sanitization and destruction using approved tools and maintain required documentation.</li><li>
Support workstation refreshes, system migrations, hardware deployments, and data recovery activities.</li><li>
Participate in patch management, vulnerability remediation, imaging improvements, endpoint automation, and configuration management initiatives.</li><li>
Assist with incident response, outage resolution, emergency support, and other special IT projects as assigned by the Contracting Officer's Representative (COR).</li></ul></div><div></div> 
Minimum Qualifications:<div><ul><li>
Experience providing enterprise-level technical support for Windows and macOS operating systems.</li><li>
Experience deploying, configuring, imaging, and maintaining desktop computers, laptops, and mobile devices.</li><li>
Experience supporting endpoint management platforms such as Microsoft Intune, JAMF, Ivanti, KACE, or similar enterprise management solutions.</li><li>
Experience administering Microsoft Entra ID (Azure Active Directory), Active Directory, Multi-Factor Authentication (MFA), and Identity and Access Management (IAM).</li><li>
Experience troubleshooting authentication, connectivity, endpoint performance, and operating system issues.</li><li>
Working knowledge of cloud and hybrid environments, including AWS-hosted resources and identity integrations.</li><li>
Knowledge of Zero Trust architecture, endpoint security, patch management, configuration management, and automated deployment processes.</li><li>
Strong analytical, troubleshooting, and customer service skills.</li><li>
Excellent written and verbal communication skills with the ability to prepare technical documentation and mentor junior personnel.</li><li>
Ability to prioritize multiple tasks while delivering responsive, high-quality customer support in a fast-paced enterprise environment.</li></ul></div>
Preferred Certifications:<div><ul><li>
CompTIA Security+</li><li>
Microsoft Certified: Endpoint Administrator Associate (or equivalent)</li><li>
Apple Certified IT Professional</li><li>
AWS Certified Cloud Practitioner (or higher)</li><li>
ITIL Foundation Certification</li><li>
AWS Certified SysOps Administrator &ndash; Associate</li></ul></div>
Preferred Qualifications:<ul><li>
Bachelor&rsquo;s degree in Information Technology, Computer Science, or a closely related field</li></ul><div></div> 
Security Requirements:
Contractor personnel must be U.S. citizens, lawful permanent residents, or H-1B visa holders who satisfy all contract eligibility requirements. Personnel must successfully complete an FBI fingerprint-based background investigation, comply with all CBO security requirements, complete required cybersecurity and security awareness training, and execute all required non-disclosure agreements prior to performing work.
Support Hours: Normal support hours are Monday through Friday, 8:30 a.m. to 5:00 p.m. Contractor personnel are expected to work approximately 40 hours per week. Occasional work outside normal business hours may be required to support system outages, emergencies, maintenance activities, or other mission requirements. All overtime must receive prior Government approval.
Place of Performance:
Primary work location: Congressional Budget Office (CBO), Ford House Office Building, 2nd and D Streets SW, Washington, DC
Occasional support may be required at designated CBO alternate facilities in Manassas, Virginia and Ashburn, Virginia.
Travel: No routine travel is anticipated.<div>
Benefits: Medical, Dental, Vision, Flexible Spending Health &amp; Dependent Care Plans, Transit &amp; Parking Spending Plan, Paid Time Off, 401(k) Retirement Savings Plan with Company Match, Parental Leave, Free Life Insurance, Supplemental Life Insurance Plans, Employee Assistance Plan, Tuition Reimbursement, and Referral Bonuses.</div><div></div><div> 
Physical Demands:</div><div>
While performing the duties of the job, the incumbent will be exposed to normal demands associated with an office environment. Ability to work on a computer for long periods, and communicate with individuals by telephone, email, and face to face. This position requires the incumbent to have the ability to stand, walk, sit, use hands to finger, handle or feel objects, tools, or controls, reach with hands and arms, talk, and hear. The employee must be able to lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust and focus.</div><div></div><div> 
Work Environment:</div><div>
The noise level in the work environment is usually light to medium.</div><div></div> 
Company Overview: Nash Harbor Solutions (NHS) is an SBA-certified Alaska Native Corporation (ANC) 8(a) small business delivering innovative management consulting, enterprise IT, cybersecurity, engineering, acquisition, and mission support services to Federal civilian and Department of Defense customers. NHS combines deep technical expertise with proven program management capabilities to provide secure, scalable, and mission-focused solutions that enable modernization, operational excellence, and measurable results across complex Federal environments.
NHS is an Equal Opportunity Employer and is committed to fostering an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, ancestry, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. Equal employment opportunities are provided in accordance with all applicable laws, including VEVRAA protections for covered veterans. NHS will not discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of others, consistent with applicable law. Nash Harbor Solutions is an E-Verify employer.
NHS maintains operations in Alexandria, Virginia, with its parent Alaska Native Corporation headquartered in Anchorage, Alaska, supporting Federal customers nationwide.</div>

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