customer service representative

customer service representative (csr) Jobs in Washington

customer service representative (csr)

customer support analyst Jobs in Washington

customer support analyst

front desk associate

mobile associate, store-in-store - retail sales Jobs in Washington

customer service associate

Famous Footwear

As a Famous Footwear Sales Associate, you are passionate about providing the best shoe store experience for every customer. You do this by creating a welcoming environment and in-store culture where customers say, “I’ll take it” and are loyal to your store, our brands, and our company. You are a team player, celebrating individual and team successes. You are committed to staying informed about trends and sharing that knowledge with customers, ultimately building engaging customer experiences. Most importantly, you LOVE shoes and regardless of your style, you help every person who enters the store experience a little bit of that Famous Feeling.
 
What You’ll be Doing
 
<ul>
<li>Ace Retail Operations: You’ll ensure daily store tasks (pricing, shipment processing, fulfillment and inventory) are dialed in, keeping the store running like a tightly laced sneaker. Utilizing our company standards as a framework for success, you’ll deliver on our goal of keeping the store clean, organized, and all our famous styles easily shoppable.</li>
<li>Be a Famous Culture Influencer: Champion our Famous culture with pride by embodying the behaviors that power our Customer Connection. You’ll provide stellar customer engagement, leaving customers wowed with consistently top-notch experiences powered by your attentiveness and determination to deliver them the styles and brands they crave.</li>
<li>Elevate to Your Goal-Crushing Era: You’ll bring your best to each day; take accountability for your effort and its impact on Famous Footwear’s overall performance. You’ll review store performance and drive sales with purpose and urgency to achieve goals. Every shoe sale counts! As a ‘goal-getter’, you deliver clear, concise and timely communications to the entire store team and employ active listening to ensure understanding among teammates.</li>
<li>Act with Integrity: Your high standards will keep you sticking to company policies and procedures. Always acting with integrity, you’ll be open to and seek feedback to improve your skillset and further your professional development!</li>
<li>Bring the Positive Vibes: Embrace diversity and inclusivity as our team superpower, upholding a work environment where every associate feels included and respected. Maintain a positive and proactive mindset, even in the face of challenges, you’re the type of person to uplift and support others. To help others be their best, you’ll help your teammates be their best selves by assisting with training and development when needed.</li>
<li>Be a Shoe-off: You are shoe-obsessed (no judgment.) When a customer enters the store, you’re a shoe sleuth on the hunt for the perfect styles to suit their needs. It brightens your day to make shoe recommendations and ensure our customers leave the store with the perfect fit…and that Famous Feeling.</li>
</ul>
Essential Functions: Other responsibilities may be performed as needed to ensure the needs of the business are met. Overtime hours may be required to meet business needs.
 
Perks You’ll Enjoy!
 <ul>
<li>Our Shoe Discounts. No matter your style, we’ve got your perfect fit covered with a 30% Associate Discount across Caleres’s retail stores – Famous Footwear, Naturalizer, Sam Edelman, and Allen Edmonds.</li>
<li>Relaxed Dress Code & Small Team Environment. You will be a valued member in a supportive and hands-on setting. Our relaxed dress code policy lets you showcase your authentic self while you work.</li>
<li>Daily Access to Pay. Love an early pay day? Get paid as you earn (without the fees) with Dayforce Wallet.</li>
<li>Ease of Transferring Locations. We have over 850 store locations you can easily transfer within.</li>
<li>Career Development and Learning Opportunities. We provide education assistance of up to $7500 per year for full-time associates and provide opportunities for associates who want to grow their careers at our corporate offices.</li>
<li>Employee Assistance Programs. Receive 24/7 access to a comprehensive suite of individual support options, including emotional support, work-life solutions, legal guidance, financial resources and more, via online & phone.</li>
<li>Benefit Offerings: PTO, Health, and Retirement for eligible full-time associates. To learn more details about our Total Rewards program, visit www.yourcaleres.com.</li>
</ul>
Preferred Qualifications & Education
 <ul>
<li>High School Diploma/GED</li>
<li>Able to build constructive and effective relationships within store</li>
<li>Demonstrates an ability to communicate positively with store associates at all levels</li>
<li>Must exercise independent judgment and discretion partnering with Store Sales Manager as needed</li>
<li>Strong working knowledge of general retail practices and procedures</li>
<li>Ability to work effectively within a team</li>
<li>Ability to work a flexible schedule to meet the needs of the business, including holidays, nights, weekends and extended hours</li>
</ul>
Physical Requirements and/or Environment
 <ul>
<li>Ability to regularly lift up to 40 lbs. from floor level to above shoulder height utilizing appropriate equipment and safety techniques;</li>
<li>Ability to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting;</li>
<li>Ability to be mobile on the sales floor for extended periods of time.</li>
</ul>

Part-Time Sales Associate - Famous Footwear

SelectUSA

Job Overview We are seeking a dedicated and professional Customer Service Representative (CSR) to join our team at SelectUSA. This is a FULL_TIME position based in Washington, District of Columbia, United States. As a vital part of the U.S. Department of Commerce, SelectUSA's mission is to promote and facilitate business investment into the United States. Since our inception, we have facilitated over $400 billion in investment, creating and retaining more than 270,000 jobs. The successful candidate will be the first point of contact for businesses and stakeholders, playing a crucial role in supporting our mission to strengthen the U.S. economy. You will provide exemplary service and essential information to a diverse, international audience, directly contributing to our continued success. Responsibilities * Serve as the primary point of contact for inbound enquiries from businesses, investors, and economic development organisations via phone, email, and web platforms. * Provide accurate and timely information regarding SelectUSA's services, the U.S. investment climate, and relevant federal programmes. * Carefully assess the nature of enquiries and escalate complex issues to the appropriate specialists or partner government entities. * Maintain detailed and accurate records of all client interactions and communications within our CRM system. * Assist with administrative tasks to support the wider team, including data entry, report generation, and scheduling. * Support the organisation and execution of events, webinars, and investment missions. * Liaise with internal teams to ensure a seamless and professional experience for all stakeholders. Qualifications * Proven experience in a customer service, client relations, or administrative role, preferably within a professional or corporate environment. * Exceptional written and verbal communication skills, with a talent for conveying information clearly and concisely. * Strong organisational skills with the ability to manage multiple priorities and meet deadlines effectively. * Excellent attention to detail and a commitment to maintaining high standards of accuracy. * Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience using CRM software. * A professional, proactive, and customer-focused approach. * A degree in Business, Communications, International Relations, or a related field is desirable but not essential. * Knowledge of economic development or international business would be a significant advantage. Benefits * A competitive salary and a comprehensive benefits package. * Opportunities for professional development and continuous learning. * A collaborative and supportive work environment at the heart of the U.S. government's economic initiatives. * The unique opportunity to contribute to a mission-driven organisation that has a tangible impact on job creation and economic growth in the United States.

Customer Service Representative (CSR)

Humana

<div><h1 class="jobSectionHeader">Become a part of our caring community 
</h1>
The Lead Cloud Solutions Engineer provides senior-level solutions engineering leadership for Humana's cloud-based CCaaS platforms, including Genesys Cloud and Google CX Agent Studio. This role drives implementation, integration, migration, and modernization efforts, including the Nuance Migration Project, by translating business needs into secure, scalable, and reliable technical solutions. 
The role partners across product, engineering, operations, architecture, security, compliance, and vendor teams. This partnership delivers cloud-enabled contact center capabilities aligned with Humana's modernization standards, approved design patterns, and operational expectations.This position represents a senior technical leadership role combining deep hands-on engineering expertise, architecture ownership, and cross-functional leadership. The Lead Cloud Engineer sets technical direction, defines standards, and ensures successful delivery of scalable, secure, and high-performing cloud-based customer experience platforms. The role handles highly complex challenges, influences enterprise technology strategy, and operates with broad autonomy.
The Lead Cloud Solutions Engineer is a senior hands-on technology leader within Humana's Customer Experience Center Platform ecosystem. This leader is focused on delivering practical, scalable, and secure cloud-based solutions across platforms such as Genesys Cloud and Google CX Agent Studio.
This role partners closely with product teams, engineering teams, operations, enterprise architecture, and vendor partners to translate business needs into effective technical solutions. The Lead Cloud Solutions Engineer drives solution design, implementation planning, platform integration, automation, and delivery execution while ensuring alignment with enterprise standards for security, reliability, compliance, and performance.
The role emphasizes solutions engineering, hands-on technical leadership, platform enablement, and delivery outcomes rather than enterprise architecture ownership. The Lead serves as a technical problem-solver and engineering advisor, helping teams modernize contact center capabilities, improve customer and associate experiences, and maximize the value of Humana's cloud-based CCaaS investments.<h3 class="jobSectionHeader">
Primary Responsibilities</h3><ul><li>
Lead solutions engineering and technical delivery for Humana's cloud-based Contact Center as a Service platforms, including Genesys Cloud, Google CX Agent Studio / Dialogflow CX, and related GCP services.</li><li>
Translate business, product, and operational requirements into secure, scalable, and supportable technical solutions.</li><li>
Provide hands-on technical guidance for platform configuration, application integration, API enablement, automation, testing, deployment readiness, troubleshooting, and production stabilization.</li><li>
Support major modernization and migration initiatives, including legacy platform exits and the Nuance migration, by driving technical execution and removing delivery blockers.</li><li>
Partner with product, software engineering, cloud engineering, operations, enterprise architecture, security, compliance, and vendor teams to deliver high-quality CCaaS and conversational AI capabilities.</li><li>
Lead implementation of omnichannel customer engagement solutions, including voice, chat, routing, authentication, virtual agents, automation, reporting, and analytics.</li><li>
Promote reusable engineering patterns, implementation standards, documentation, and operational best practices.</li><li>
Evaluate and pilot emerging capabilities in conversational AI, cloud-native platforms, analytics, and automation to improve customer and associate experiences.</li><li>
Ensure delivered solutions meet enterprise expectations for security, compliance, reliability, scalability, observability, performance, and cost efficiency.</li><li>
Serve as a senior technical advisor and escalation point for complex platform, integration, and production issues.</li><li>
Mentor engineers and contribute to a collaborative engineering culture focused on delivery quality, operational stability, and continuous improvement.</li></ul><h1 class="jobSectionHeader"> 

Use your skills to make an impact
 
</h1><h3 class="jobSectionHeader">Required Qualifications</h3><ul><li>
Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.</li><li>
10+ years of experience delivering complex software, cloud, SaaS, or platform-based technology solutions.</li><li>
Experience leading technical delivery for cloud, SaaS, CCaaS, customer experience, or enterprise integration platforms.</li><li>
Hands-on experience with solution implementation, application integration, APIs, cloud services, automation, testing, troubleshooting, and production support.</li><li>
Experience working with cross-functional teams, including product, engineering, operations, architecture, security, compliance, and vendor partners.</li><li>
Strong analytical, problem-solving, communication, and technical leadership skills.</li><li>
Ability to guide engineering teams, influence technical decisions, and drive delivery outcomes in a matrixed environment.</li><li>
Commitment to improving customer, member, and associate experiences through reliable and modern technology solutions.</li></ul><h2 class="jobSectionHeader">
Preferred Qualifications</h2><ul><li>
Experience with CCaaS platforms such as Genesys Cloud, NICE, Five9, Amazon Connect, or similar customer engagement platforms.</li><li>
Experience with Google CX Agent Studio, Dialogflow CX, Vertex AI, BigQuery, Cloud Run, GKE, or other GCP services.</li><li>
Experience delivering conversational AI, IVR, virtual agent, speech recognition, routing, chat, messaging, or contact center automation solutions.</li><li>
Experience integrating CCaaS platforms with enterprise systems such as Salesforce, ServiceNow, Microsoft Dynamics, identity providers, data platforms, and API gateways.</li><li>
Experience with cloud migration, platform modernization, vendor transition, or legacy platform retirement initiatives.</li><li>
Understanding of cloud security, IAM, networking, monitoring, logging, cost optimization, and operational support practices.</li><li>
Experience with Agile, SAFe, or hybrid delivery models.</li><li>
Experience creating technical documentation, implementation patterns, operational runbooks, and engineering best practices.</li><li>
Healthcare or regulated industry experience preferred.</li></ul><h3 class="jobSectionHeader">
Google Cloud Platform (GCP) &amp; Conversational AI &ndash; Preferred Skills</h3><ul><li>
Hands-on experience with Google Cloud Platform services for customer experience, contact center, conversational AI, or enterprise integration use cases.</li><li>
Experience with Google CX Agent Studio or Dialogflow CX, including agent design, conversation flows, intents, entities, fulfillment, integrations, and environment management.</li><li>
Experience with Vertex AI or other AI/ML capabilities for customer experience use cases, including model consumption, prompt-based solutions, inference, and AI-enabled automation.</li><li>
Experience using BigQuery for reporting, analytics, operational insights, conversation analysis, or large-scale data processing.</li><li>
Experience with Cloud Run, Google Kubernetes Engine, Compute Engine, or similar services for scalable application and integration deployments.</li><li>
Understanding of GCP security and operational practices, including IAM, service accounts, networking, logging, monitoring, alerting, and cost management.</li><li>
Experience integrating GCP services with CCaaS platforms, APIs, webhooks, event streams, enterprise applications, data platforms, and identity services.</li><li>
Exposure to speech recognition, text-to-speech, natural language processing, conversation analytics, sentiment analysis, and AI-driven contact center insights.</li><li>
Experience implementing observability, logging, monitoring, and troubleshooting practices for cloud-based conversational AI and contact center solutions.</li></ul>
Additional Information
Work-At-Home Requirements<ul><li>
WAH requirements: Must have the ability to provide a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.</li><li>
A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.</li><li>
Satellite and Wireless Internet service is NOT allowed for this role.</li><li>
A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information</li></ul>
Work at Home Requirements To ensure Home or Hybrid Home/Office employees&rsquo; ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. 
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. 

$129,300 - $177,800 per year 

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, &ldquo;Humana&rdquo;) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.<h1 class="jobSectionHeader"> 
About us 
</h1>
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health &ndash; delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com. 
 
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.</div>

Lead Cloud Engineer - Contact Center Technology

NIMA Corporation

<div></div><div>Nash Harbor Solutions (NHS) is seeking qualified and motivated IT Help Desk Specialists (Journeyman Computer Support Specialists) to support a Federal customer in Washington, DC. This position is contingent upon contract award and offers the opportunity to provide critical enterprise IT support services in a dynamic, mission-focused environment.
The selected candidate will play a key role in supporting end users across Windows, macOS, and mobile device environments while contributing to endpoint management, identity and access administration, cybersecurity compliance, and enterprise technology modernization initiatives. Successful candidates will possess strong technical troubleshooting skills, a customer-focused mindset, and the ability to thrive in a fast-paced Federal IT environment.<div>
This position is expected to be primarily onsite in Washington, DC, with occasional support at alternate facilities in Virginia. If you are passionate about delivering exceptional technical support, solving complex IT challenges, and supporting mission-critical operations, we encourage you to apply and join our growing team of professionals dedicated to serving Federal customers.</div><div> 
Responsibilities</div> 
The IT Help Desk Specialist (Journeyman Computer Support Specialist) will perform the following duties:<div><ul><li>
Provide advanced technical support and troubleshooting services for agency personnel across Windows, macOS, and mobile device environments.</li><li>
Inspect, image, configure, inventory, and deploy desktop computers, laptops, mobile devices, and related hardware in accordance with agency standards.</li><li>
Install, configure, maintain, troubleshoot, and repair hardware, software, peripherals, operating systems, firmware, and security updates.</li><li>
Register, configure, and support enterprise mobile devices using approved Mobile Device Management (MDM) platforms.</li><li>
Deploy software packages and configuration baselines using endpoint management tools such as Ivanti, KACE, Microsoft Intune, JAMF, or equivalent technologies.</li><li>
Execute system validation and verification testing to ensure devices meet security, imaging, and compliance requirements.</li><li>
Diagnose and resolve complex hardware, software, authentication, identity management, network connectivity, and endpoint performance issues.</li><li>
Administer Microsoft Entra ID (Azure AD) and Active Directory environments, including user account provisioning, group policy adjustments, and identity lifecycle management.</li><li>
Support macOS administration, including device enrollment, configuration profiles, FileVault management, and enterprise authentication integration.</li><li>
Provide Tier II technical support while assisting Tier I personnel through mentoring, technical guidance, escalation support, and development of standard operating procedures.</li><li>
Create, update, and maintain technical documentation, knowledge base articles, user guides, and standard operating procedures.</li><li>
Coordinate with Service Desk, Network Operations, Cloud Services, Engineering, and Cybersecurity teams to resolve technical issues and support enterprise operations.</li><li>
Communicate effectively with end users regarding ticket status, issue resolution, and technical guidance while maintaining exceptional customer service.</li><li>
Replace defective or obsolete hardware and software components and maintain accurate asset inventory records.</li><li>
Analyze recurring technical issues and problem trends, identify root causes, recommend process improvements, and implement corrective actions.</li><li>
Apply Zero Trust security principles and information assurance best practices when supporting endpoint devices, identity management, and customer systems.</li><li>
Perform secure media sanitization and destruction using approved tools and maintain required documentation.</li><li>
Support workstation refreshes, system migrations, hardware deployments, and data recovery activities.</li><li>
Participate in patch management, vulnerability remediation, imaging improvements, endpoint automation, and configuration management initiatives.</li><li>
Assist with incident response, outage resolution, emergency support, and other special IT projects as assigned by the Contracting Officer's Representative (COR).</li></ul></div><div></div> 
Minimum Qualifications:<div><ul><li>
Experience providing enterprise-level technical support for Windows and macOS operating systems.</li><li>
Experience deploying, configuring, imaging, and maintaining desktop computers, laptops, and mobile devices.</li><li>
Experience supporting endpoint management platforms such as Microsoft Intune, JAMF, Ivanti, KACE, or similar enterprise management solutions.</li><li>
Experience administering Microsoft Entra ID (Azure Active Directory), Active Directory, Multi-Factor Authentication (MFA), and Identity and Access Management (IAM).</li><li>
Experience troubleshooting authentication, connectivity, endpoint performance, and operating system issues.</li><li>
Working knowledge of cloud and hybrid environments, including AWS-hosted resources and identity integrations.</li><li>
Knowledge of Zero Trust architecture, endpoint security, patch management, configuration management, and automated deployment processes.</li><li>
Strong analytical, troubleshooting, and customer service skills.</li><li>
Excellent written and verbal communication skills with the ability to prepare technical documentation and mentor junior personnel.</li><li>
Ability to prioritize multiple tasks while delivering responsive, high-quality customer support in a fast-paced enterprise environment.</li></ul></div>
Preferred Certifications:<div><ul><li>
CompTIA Security+</li><li>
Microsoft Certified: Endpoint Administrator Associate (or equivalent)</li><li>
Apple Certified IT Professional</li><li>
AWS Certified Cloud Practitioner (or higher)</li><li>
ITIL Foundation Certification</li><li>
AWS Certified SysOps Administrator &ndash; Associate</li></ul></div>
Preferred Qualifications:<ul><li>
Bachelor&rsquo;s degree in Information Technology, Computer Science, or a closely related field</li></ul><div></div> 
Security Requirements:
Contractor personnel must be U.S. citizens, lawful permanent residents, or H-1B visa holders who satisfy all contract eligibility requirements. Personnel must successfully complete an FBI fingerprint-based background investigation, comply with all CBO security requirements, complete required cybersecurity and security awareness training, and execute all required non-disclosure agreements prior to performing work.
Support Hours: Normal support hours are Monday through Friday, 8:30 a.m. to 5:00 p.m. Contractor personnel are expected to work approximately 40 hours per week. Occasional work outside normal business hours may be required to support system outages, emergencies, maintenance activities, or other mission requirements. All overtime must receive prior Government approval.
Place of Performance:
Primary work location: Congressional Budget Office (CBO), Ford House Office Building, 2nd and D Streets SW, Washington, DC
Occasional support may be required at designated CBO alternate facilities in Manassas, Virginia and Ashburn, Virginia.
Travel: No routine travel is anticipated.<div>
Benefits: Medical, Dental, Vision, Flexible Spending Health &amp; Dependent Care Plans, Transit &amp; Parking Spending Plan, Paid Time Off, 401(k) Retirement Savings Plan with Company Match, Parental Leave, Free Life Insurance, Supplemental Life Insurance Plans, Employee Assistance Plan, Tuition Reimbursement, and Referral Bonuses.</div><div></div><div> 
Physical Demands:</div><div>
While performing the duties of the job, the incumbent will be exposed to normal demands associated with an office environment. Ability to work on a computer for long periods, and communicate with individuals by telephone, email, and face to face. This position requires the incumbent to have the ability to stand, walk, sit, use hands to finger, handle or feel objects, tools, or controls, reach with hands and arms, talk, and hear. The employee must be able to lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust and focus.</div><div></div><div> 
Work Environment:</div><div>
The noise level in the work environment is usually light to medium.</div><div></div> 
Company Overview: Nash Harbor Solutions (NHS) is an SBA-certified Alaska Native Corporation (ANC) 8(a) small business delivering innovative management consulting, enterprise IT, cybersecurity, engineering, acquisition, and mission support services to Federal civilian and Department of Defense customers. NHS combines deep technical expertise with proven program management capabilities to provide secure, scalable, and mission-focused solutions that enable modernization, operational excellence, and measurable results across complex Federal environments.
NHS is an Equal Opportunity Employer and is committed to fostering an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, ancestry, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. Equal employment opportunities are provided in accordance with all applicable laws, including VEVRAA protections for covered veterans. NHS will not discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of others, consistent with applicable law. Nash Harbor Solutions is an E-Verify employer.
NHS maintains operations in Alexandria, Virginia, with its parent Alaska Native Corporation headquartered in Anchorage, Alaska, supporting Federal customers nationwide.</div>

IT Help Desk Specialist

Nationwide IT Services

<div>Lead Developer, Senior 
Location: Washington, DC Metropolitan Area 
Employment Type: Full-Time 
Clearance Requirement: Must be able to successfully obtain and maintain a Tier 2 (Moderate Risk) Public Trust background investigation before contract performance. 
 
The Federal Mediation and Conciliation Service (FMCS) is an independent U.S. federal agency dedicated to fostering productive labor-management relationships and helping employers and labor unions resolve workplace disputes without the need for strikes, lockouts, or litigation. Through mediation, arbitration, conflict prevention, and collaborative training programs, FMCS helps improve communication and cooperative problem-solving while administering labor relations programs under federal law to support stable, productive workplaces nationwide. 
 
Position Overview 
Nationwide IT Services (NIS) is seeking an accomplished Senior Lead Developer to provide technical leadership and hands-on software engineering support for a Federal Application Development and Support Services (ADSS) program. This individual will lead software development activities across multiple enterprise applications, mentor development teams, establish engineering best practices, and deliver secure, scalable, and maintainable solutions supporting mission-critical business systems. 
The Senior Lead Developer will collaborate closely with the Program Manager, Technical Lead / Solution Architect, Government stakeholders, cybersecurity personnel, business analysts, and DevSecOps engineers to support application modernization, cloud migration, operations and maintenance, and the development of new enterprise capabilities. 
 
Key Responsibilities<ul><li>
Serve as the senior technical lead for application development, software engineering, and system enhancement activities.
</li><li>Lead Agile software development teams through all phases of the Software Development Life Cycle (SDLC).
</li><li>Design, develop, test, document, and maintain enterprise applications supporting Federal business operations.
</li><li>Translate functional requirements into scalable, secure, and maintainable software solutions.
</li><li>Lead code reviews and establish coding standards, development practices, and quality assurance processes.
</li><li>Mentor developers and foster continuous improvement across the development team.
</li><li>Develop and maintain RESTful APIs, web services, backend services, and enterprise integrations.
</li><li>Build and enhance Microsoft 365, Power Platform, SharePoint Online, Azure, and .NET-based solutions.
</li><li>Support application modernization and migration from legacy platforms to cloud-native architectures.
</li><li>Collaborate with DevSecOps engineers to implement CI/CD pipelines, automated testing, source control, and deployment automation.
</li><li>Troubleshoot complex application issues and perform root cause analysis.
</li><li>Optimize application performance, scalability, reliability, and maintainability.
</li><li>Develop technical documentation, software design documents, run books, and configuration artifacts.
</li><li>Support Authority to Operate (ATO), vulnerability remediation, secure coding, and cybersecurity compliance activities.
</li><li>Participate in sprint planning, backlog refinement, daily standups, demonstrations, retrospectives, and release planning.
</li><li>Work closely with business stakeholders to evaluate enhancement requests and recommend technical solutions.
</li><li>Assist in estimating development effort, technical planning, and release scheduling.
</li></ul>Required Qualifications<ul><li>
Bachelor&rsquo;s degree in computer science, Software Engineering, Information Technology, or related discipline.
</li><li>Minimum of 8 years of enterprise software development experience.
</li><li>Minimum 5 years supporting Federal Government IT systems.
</li><li>Minimum 3 years serving in a Lead Developer or Technical Lead role.
</li><li>Extensive experience developing enterprise web applications using Microsoft technologies.
</li><li>Strong understanding of Agile software development methodologies.
</li><li>Experience mentoring software developers and leading technical teams.
</li><li>Excellent analytical, troubleshooting, and problem-solving skills.
</li><li>Strong written and verbal communication skills.
</li></ul>Desired Certifications 
One or more of the following certifications are highly desirable:<ul><li>
Microsoft Certified: Azure Developer Associate
</li><li>Microsoft Certified: Power Platform Developer Associate
</li><li>Microsoft Certified: Azure Administrator Associate
</li><li>Certified Scrum Developer (CSD)
</li><li>Certified ScrumMaster (CSM)
</li><li>SAFe Practitioner
</li><li>Security+ (preferred)
</li></ul>Technical Skills 
Candidates should possess strong experience in many of the following technologies: 
Programming Languages<ul><li>
C#
</li><li>.NET Framework
</li><li>.NET Core / .NET
</li><li>ASP.NET MVC
</li><li>ASP.NET Core
</li><li>JavaScript
</li><li>TypeScript
</li><li>HTML5
</li><li>CSS3
</li><li>SQL
</li><li>PowerShell
</li></ul>Microsoft Technologies<ul><li>
Microsoft Azure Government
</li><li>Microsoft Azure
</li><li>Microsoft 365
</li><li>SharePoint Online
</li><li>Microsoft Teams
</li><li>Power Apps
</li><li>Power Automate
</li><li>Power Pages
</li><li>Power BI
</li><li>Dataverse
</li></ul>Database Technologies<ul><li>
Microsoft SQL Server
</li><li>PostgreSQL
</li><li>Entity Framework
</li><li>Database design
</li><li>Stored procedures
</li><li>Performance tuning
</li></ul>Cloud &amp; DevSecOps<ul><li>
Azure DevOps
</li><li>Git
</li><li>GitHub
</li><li>CI/CD pipelines
</li><li>Automated testing
</li><li>Release management
</li><li>Infrastructure as Code (preferred)
</li></ul>Development Practices<ul><li>
REST APIs
</li><li>Microservices
</li><li>Object-Oriented Programming
</li><li>Secure coding
</li><li>Unit testing
</li><li>Integration testing
</li><li>Performance optimization
</li><li>Code reviews
</li></ul>Security<ul><li>
Secure SDLC
</li><li>FISMA
</li><li>NIST SP 800-53
</li><li>ATO support
</li><li>Vulnerability remediation
</li><li>Identity and Access Management
</li><li>Application security</li><li>
Why Join Nationwide IT Services? 
Nationwide IT Services is a trusted government contractor supporting Department of Defense customers. Join us to work on high-impact cybersecurity missions with experienced professionals in a collaborative, growth-focused environment. 
 
Our benefits package includes medical, dental, and vision insurance; life and disability insurance; a 401(k) plan with employer match; paid holidays; PTO (sick/vacation); commuter benefits; an employee assistance program (EAP); educational reimbursement; and Pet Insurance. 
 
Nationwide IT Services, Inc. provides equal employment opportunities (EEO) to all qualified applicants regardless of race, color, religion, sex, national origin, sexual orientation, gender identity, genetics, disability, or protected veteran status. 
 
Salary range $130,000 to $240,000 annually 
The salary range is a general guideline. We consider several factors when determining base salary offers, including the position's scope and responsibilities, the candidate's experience, education, and skills, and current market conditions. 
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Lead Developer, Senior

American Educational Research Association

<div>
 
 The American Educational Research Association (AERA) is the nation&rsquo;s largest professional organization dedicated to advancing education research and its use to improve education and serve the public good. Founded in 1916, AERA is a nonprofit scholarly association with more than 22,000 members across the United States and around the world. _______________________________________________________________________
 
 
 
 
 
 
 General Description:
 
 
 
 
 
 
 The American Educational Research Association seeks a Publications Associate to work as an integral part of the publications program on tasks related to the daily operations and planning of the program. Duties include but are not limited to serving as managing editor for
 
 Educational Researcher
 
 , one of the Association&rsquo;s flagship journals; supporting journal peer-review processes; administering copyright and permissions; desktop publishing; creating content for publications webpages; handling advertising; and proofreading and copyediting, as needed. The Publications Associate also supports other aspects of the journal and books program and dissemination of its content. The Publications Associate is expected to be versatile in building on the mission of the Association&rsquo;s publications program and working with staff in other programs in support of that mission. The incumbent reports to the Director of Publications and works across function with others on staff.
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 
 &bull; Completion of a Bachelor&rsquo;s degree, social science background desirable (such as education, sociology, psychology, economics, political science, anthropology).
 
 
 &bull; Strong computer skills, including advance knowledge of and experience in using Microsoft Office (Word, Excel, Outlook, PowerPoint). Experience in HTML and social networking strategies strongly preferred, and experience using editing styles such as APA or Chicago also preferred.
 
 
 &bull; Desktop publishing skills. Experience with Photoshop and InDesign preferred.
 
 
 &bull; Dynamic and professional self-starter who is a motivated and organized quick learner with strong analytical and problem-solving skills.
 
 
 &bull; Ability to see and understand the big picture and translate into daily action lists, correspondence, and vigilant follow-up.
 
 
 &bull; Energetic and creative thinker who is engaged and resourceful with a can-do attitude.
 
 
 &bull; Must be flexible in nature and able to adapt to planned and unanticipated changes in a fast-paced work environment. Must be able to manage competing demands and deal with changes, delays, or unexpected events.
 
 
 &bull; Strong organizational, prioritization, and time-management skills.
 
 
 &bull; The ability to focus on details, take ownership of a project and manage it to its ultimate, successful conclusion on deadline.
 
 
 &bull; Ability to work independently and as a supportive team member on multiple projects across functions.
 
 
 &bull; Excellent written and verbal communications skills, including mastery of grammar, spelling, and proofreading.
 
 
 &bull; Excellent interpersonal skills and the ability to collaborate with colleagues at all levels as well as interact with the public in person, by telephone, and by e-mail.
 
 
 &bull; Experience in publications and a sense of print and digital design and layout.
 
 
 &bull; Experience with writing content for online distribution.
 
 
 &bull; Ability and willingness to travel occasionally and to work outside of business hours when necessary.
 
 
 
 
 
 
 Salary and Benefits:
 
 
 
 
 
 
 Salary from $50,000, commensurate with experience and qualifications. AERA offers a comprehensive and competitive benefits package designed to support the well-being and growth of team members.
 
 
 
 
 
 
 Other Position Details:
 
 
 
 
 
 
 AERA currently operates on a hybrid schedule with designated 3 days per week in AERA&rsquo;s Washington, DC office and other days remote. AERA&rsquo;s hybrid work schedule is subject to change based on organizational needs, events, and activities.&nbsp;
 
 
 
 
 
 Application Process:
 
 
 
 
 
 
 Please submit your resume, cover letter, a list of three professional references to Publications, Attention: Publications Associate Search, at employment@aera.net. Applications will be reviewed and telephone or Zoom interviews will be conducted with selected candidates before finalists are invited for on-site interviews.
 
 
 
 
 
 
 The American Educational Research Association is an equal employment opportunity employer
 
 .
 
 All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, national origin, or disability.&nbsp;
 
 
</div>

Publications Associate

Washington County Hospital and Clinics

<div>SUMMARY
This provider renders physical therapy services to patients with neurological, burn/wound, or musculoskeletal injuries, or to patients with other acute or chronic physical disabilities through the use of physical therapy techniques to relieve pain, restore function, and facilitate independence.
To perform this job successfully, an individual must be able to perform each responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability to be successful.
DUTIES/RESPONSIBILITIES
(include but are not limited to the following)<ul><li>
Implement therapy according to the established plan, utilizing appropriate procedures, equipment and techniques within the scope of physical therapy.</li><li>
Consult with other patient care team members to discuss patient progress, set objectives for patient treatment and integrate physical therapy treatment with other activities.</li><li>
Provide documentation of patient care according to established criteria.
</li><li>Participate in hospital and departmental inservices, medical conferences, staff meetings, continuing education courses, team meetings, and other related activities.</li><li>
Educate the patient and/or the caregiver about the findings of the physical therapists evaluation, established goals of the physical therapy program, home programs, injury prevention and other related information.</li></ul>
EDUCATION AND/OR EXPERIENCE<ul><li>
A Physical Therapy Assistant (PTA) must have an Associate degree approved by the American Physical Therapy Association.</li><li>
Current Iowa Physical Therapy Assistant license.</li><li>
Must have current BCLS certification.
</li></ul>SKILLS AND ABILITIES<ul><li>
A basic knowledge of computer skills is required.</li><li>
Must be able to read, write, and communicate effectively in English with strong written and verbal skills.</li><li>
Ability to handle sensitive and confidential situations professionally.
</li><li>Ability to work in a fast paced, rapid changing and regulatory environment.</li></ul></div>

Physical Therapy Assistant

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