customer service engineer (va esom 1800 g street)

government affairs & customer service support specialist

customer service engineer (va esom 1800 g street) Jobs in Washington

customer support specialist Jobs in Washington

customer support specialist

field engineer 1 - greater portland area Jobs in Washington

field engineer 1 - greater portland area

field service analyst

government affairs & customer service support specialist Jobs in Washington

customer service engineer va esom 1800 g street

Kentro

<div>Overview:
<div>
Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.</div><div></div><div><br>
Kentro is hiring an experienced <b>Customer Service Engineer</b> to support our VA-ESOM- End Point Support and Operations Monitoring contract across the United States. The VA is responsible for providing comprehensive onsite and remote support to IT customers across all VA Administrations and special program offices, including direct support of over 340,000 VA employees and thousands of contractors who use government-furnished IT equipment and infrastructure. The VA provides support staff across 100+ CONUS and OCONUS locations, including difficult-to-accommodate locales, such as high cost of living or under-supported economic areas, where VA offices or facilities may be located and require onsite services.</div><div></div><div><br>
A Customer Service Engineer can quickly respond to end-user requests for assistance when existing manuals and scripted responses are insufficient to meet user needs. Must be able to interact with customers, diagnose problems, and lead customers through the necessary steps to correct their issues. Must have experience conducting routine system administration tasks and logging data in system admin logs.</div><div></div><div><b><br>
Location: Onsite </b><b>1800 G Street, Washington, DC 20420</b></div>
Responsibilities:
<ul><li>Support the Government with the installation, maintenance, testing, and troubleshooting of computer systems and equipment, ensuring optimal operation and user satisfaction.</li><li>
Assist in delivering both remote and desk-side technical support, responding to IT support tickets, and performing diagnostic and repair activities on both hardware and software components.</li><li>
Aid in setting up and maintaining user accounts, interfacing with other software applications, compiling reports, and responding to customer requests.</li><li>
Assist in the maintenance of Active Directory and other system accounts, support connectivity and client applications, and assist in the configuration and support of local and wide area network services.</li><li>
Monitor open tickets in VA&rsquo;s ServiceNow customer incident ticketing system to ensure adherence to business processes, and any discrepancies identified shall be reported with proposed corrective actions for approval before implementation.</li><li>
The work environment involves both sedentary and active elements, requiring careful handling of electronic components and adherence to safety precautions to prevent injuries or equipment damage.</li><li>
Utilize debugging protocols and processes.</li><li>
Troubleshoot problems and issues identified by customers and implement corrective actions quickly.</li><li>
Facilitate equipment returns, deployments, unboxing, inventorying, and verification.</li><li>
Possessing the physical capability to handle demanding tasks such as lifting equipment up to 50 pounds and bending, twisting, squatting, reaching, climbing, and crawling to navigate through facility spaces to access and repair equipment.</li><li>
Stand and move throughout the work area for prolonged periods.</li></ul><div><b>
Communication &amp; Interpersonal Skills</b></div><ul><li><b>
Active listening:</b> Understand customer needs and concerns fully before responding.</li><li><b>
Clear verbal and written communication:</b> Explain technical issues in simple, customer-friendly language.</li><li><b>
Empathy:</b> Show understanding and patience with frustrated or non-technical customers.</li><li><b>
Relationship building:</b> Develop trust and rapport with customers and colleagues.</li><li><b>
Professional demeanor:</b> Represent the company with courtesy and confidence in all interactions.</li></ul><div><b>
Customer-Centric Mindset</b></div><ul><li><b>
Proactive attitude:</b> Anticipate customer needs before they escalate into issues.</li><li><b>
Continuous improvement:</b> Seek feedback to improve both personal performance and customer experience.</li><li><b>
Ownership:</b> Take responsibility for resolving issues from start to finish.</li></ul><div><b>
Travel:</b></div><ul><li>
A Customer Service Engineer may be asked to provide additional support during temporary periods of increased workload, referred to as &ldquo;surge capacity.&rdquo; These requests would be discussed and coordinated beforehand and depending on the event, events may require the need to travel for 2 weeks at a time, equating to 12 consecutive days, departing on Monday, and returning on the Friday of the following week.</li><li>
Overtime is not authorized for any work to include this surge capacity.</li><li>
For work related travel, Kentro will pre-pay specific expenses (airfare, and hotel); expenses that are out-of-pocket will require submission of an expense report in accordance with Kentro policy. Expense reimbursements are paid out weekly. Per diem for meals and lodging will be provided for overnight stays based on the GSA Per Diem Rates for that location.</li></ul>
Qualifications:
<ul><li>Bachelor's degree in computer science, electronics engineering, or other engineering or technical discipline or 8 years of additional relevant experience may be substituted for education.</li><li>
2+ years of experience in IT Technical Support, Help Desk or System Administration.</li><li>
Candidates must be able to meet the physical requirements of the role as listed in the job description.</li></ul><div>
 <b>Preferred:</b></div><ul><li>
Experience in conducting routine system administration tasks and logging data in system admin logs</li><li>
Knowledge on a number of debugging protocols and processes</li><li>
Adept knowledge in IT principles and practices, proficiency with Microsoft Office applications, and a basic understanding of system administration in a Windows environment</li></ul><div><b>
Clearance requirement:</b></div><ul><li>
US Citizen or Green card holder</li><li>
Willing and able to get a Public Trust Suitability clearance</li><li><ul><li>
Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents</li><li>
If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully.</li></ul></li></ul><div><b>
Health Requirements:</b></div><div>
This Kentro position provides on-site support for the Department of Veterans Affairs. The Department of Veterans Affairs has facility-specific vaccination and testing requirements (please see the bulleted examples below). If chosen for this role, candidates may be required to show proof that their vaccinations and testing are current. The Kentro Suitability team will provide guidance on what the facility-specific health requirements for this position are, any documents needed, and how to request reasonable accommodation.</div><ul><li>
Yearly Flu Vaccination</li><li>
Tuberculosis testing with a negative result</li><li>
Vaccination records or titer testing required for Measles Mumps and Rubella (MMR), Hepatitis B, and/or Varicella</li></ul>
Benefits:
<div><b>
The Company</b></div><div>
We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let&rsquo;s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.</div><div></div><div><br>
We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015), two CMMI ML 3 ratings (DEV and SVC) and CMMC Level 2 Certification.</div><div></div><div><b><br>
Industry Recognition</b></div><div>
Growth | Inc 5000&rsquo;s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.</div><div>
Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner &ndash; Mid-Size Companies, Companies Owned by People of Color; Department of Labor&rsquo;s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award</div><div></div><div><b><br>
Benefits</b></div><div>
We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees &ndash; Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.</div><div>
We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities &ndash; virtual and in-person &ndash; e.g., we host happy hours, holiday events, fitness &amp; wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.</div><div></div><div><b><br>
Commitment Equal Opportunity Employment &amp; VEVRAA
</b></div><div>Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law.</div><div>
Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.</div><div>
As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.</div><div>
We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility.</div><div>
Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.</div><div></div><div><b><br>
How to Apply</b></div><div>
To apply to Kentro Positions- Please click on the job link and then click the blue &ldquo;Apply&rdquo; button at the top right of Job Description. Please upload your resume and complete all the application steps. You must fully submit the application for Kentro to consider you for a position. If you need alternative application methods, please email careers@kentro.us and request assistance.</div><div><br>
</div><div><b>Accommodations</b></div><div>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@kentro.us.</div><div><br>
</div><div>#LI-JG1</div></div>

Customer Service Engineer (VA ESOM 1800 G Street)

US Department of Veterans Affairs

Biomedical Equipment Support Specialist

Clinical Pharmacist Specialist - Oncology

Smithsonian Institution

<div>
 Duties
 <br/>
 <br/>
 <strong>
  The Program/Project Manager has the overall responsibility for project development which includes implementation, close out, acceptance and evaluation.
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 </strong>
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  <strong>
   In This Position, You Will:
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   <br/>
  </strong>
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  <li>
   Participate with key institution staff in determining project needs, defining project goals and developing project work plans for accomplishing projects.
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   Analyze projects which will determine program requirements, activities and functions.
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   Prepare and maintain a project management plan for each project containing the design and construction project work plan and schedule.
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   Coordinate design of current and future assigned facility projects.
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   Review and document construction performance in relation to original contract award amount and completion time.
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  </li>
 </ul>
 <strong>
  Requirements
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  <br/>
 </strong>
 Conditions of employment
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 <br/>
 <ul>
  <li>
   Pass Pre-employment Background Investigation.
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   May need to complete a Probationary Period.
  </li>
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   Maintain a Bank Account for Direct Deposit/Electronic Transfer.
  </li>
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   Males born after 12/31/59 must be registered with Selective Service.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Conditions of Employment
  <br/>
  <br/>
 </strong>
 Qualification requirements must be met by the closing date of the announcement.
 <br/>
 <br/>
 For information on qualification requirements, see
 <em>
  Qualification Standards Handbook for
 </em>
 <em>
  General Schedule Positions
 </em>
 on
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 <strong>
  <strong>
   Additional Requirement
   <br/>
   <br/>
  </strong>
 </strong>
 <strong>
  All qualified applicants must be registered and have an active state or District of Columbia professional architect or engineering license. A copy of your active license must be submitted as part of your application package.
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 </strong>
 <strong>
  Qualifications
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  <br/>
 </strong>
 <strong>
  Basic Qualifications:
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  <br/>
 </strong>
 <strong>
  For General Engineer:
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  <br/>
 </strong>
 <ul>
  <li>
   Degree: professional engineering. To be acceptable, the curriculum must: (1) be in a school of engineering with at least one curriculum accredited by the Accreditation Board for Engineering and Technology (ABET) as a professional engineering curriculum; or (2) include differential and integral calculus and courses (more advanced than first-year physics and chemistry) in five of the following seven areas of engineering science or physics: (a) statics, dynamics; (b) strength of materials (stress-strain relationships); (c) fluid mechanics, hydraulics; (d) thermodynamics; (e) electrical fields and circuits; (f) nature and properties of materials (relating particle and aggregate structure to properties); and (g) any other comparable area of fundamental engineering science or physics, such as optics, heat transfer, soil mechanics, or electronics.
   <br/>
   <br/>
  </li>
 </ul>
 OR
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 <br/>
 <ul>
  <li>
   Combination of education and experience -- college-level education, training, and/or technical experience that furnished (1) a thorough knowledge of the physical and mathematical sciences underlying professional engineering, and (2) a good understanding, both theoretical and practical, of the engineering sciences and techniques and their applications to one of the branches of engineering. The adequacy of such background must be demonstrated by one of the following: 1. Professional registration -- Current registration as a professional engineer by any State, the District of Columbia, Guam, or Puerto Rico. 2. Written Test -- 3. Specified academic courses. 4. Related curriculum
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   <br/>
  </li>
 </ul>
 <strong>
  For Architecture:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Degree: architecture; or related field that included 60 semester hours of course work in architecture or related disciplines of which at least (1) 30 semester hours were in architectural design, and (2) 6 semester hours were in each of the following: structural technology, properties of materials and methods of construction, and environmental control systems.
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   <br/>
  </li>
 </ul>
 OR
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 <br/>
 <ul>
  <li>
   Combination of education and experience -- college-level education, training, and/or technical experience that furnished (1) a thorough knowledge of the arts and sciences underlying professional architecture, and (2) a good understanding, both theoretical and practical, of the architectural principles, methods, and techniques and their applications to the design and construction or improvement of buildings. The adequacy of such background must be demonstrated by at least one of the following: 1. Related Curriculum: Degree in architectural engineering may be accepted as satisfying in full the basic requirements, provided the completed course work in architectural engineering provided knowledge, skills, and abilities substantially equivalent to those provided in the courses specified in paragraph A. 2. Experience: An applicant lacking a degree in architecture must have had l year of experience in an architect's office or in architectural work for each year short of graduation from a program of study in architecture. In the absence of college courses, 5 years of such experience is required. This experience must have demonstrated that the applicant has acquired a thorough knowledge of the fundamental principles and theories of professional architecture.
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   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   Experience:
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   <br/>
  </strong>
 </strong>
 <strong>
  In addition to the basic qualification requirement above:
  <br/>
  <br/>
 </strong>
 <strong>
  GS-14
 </strong>
 : You qualify for this position if you possess one year of specialized experience equivalent to at least the
 <strong>
  GS-13
 </strong>
 level in the Federal Service or comparable pay band system.
 <strong>
  For this position specialized experience is defined
 </strong>
 <strong>
  as
 </strong>
 <strong>
  experience planning, managing and providing overall responsibility for architectural or engineering projects; and directing, controlling, developing, implementing and evaluating all aspects of an architectural project, including financial obligations.
  <br/>
  <br/>
 </strong>
 Your resume must be no more than two (2) pages and should clearly demonstrate how your experience aligns with the responsibilities and specialized experience required for this position. Do not copy language directly from the vacancy announcement, as you will be deemed ineligible for consideration. Instead, provide detailed, descriptive information about your actual experience.
 <br/>
 <br/>
 Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
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 <br/>
 Part-time and/or unpaid experience related to this position will be considered to determine the total number of years and months of experience. Be sure to note the number of paid or unpaid hours worked each week.
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 <br/>
 Education
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 <br/>
 <strong>
  <strong>
   For General Engineer:
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Degree: professional engineering. To be acceptable, the curriculum must: (1) be in a school of engineering with at least one curriculum accredited by the Accreditation Board for Engineering and Technology (ABET) as a professional engineering curriculum; or (2) include differential and integral calculus and courses (more advanced than first-year physics and chemistry) in five of the following seven areas of engineering science or physics: (a) statics, dynamics; (b) strength of materials (stress-strain relationships); (c) fluid mechanics, hydraulics; (d) thermodynamics; (e) electrical fields and circuits; (f) nature and properties of materials (relating particle and aggregate structure to properties); and (g) any other comparable area of fundamental engineering science or physics, such as optics, heat transfer, soil mechanics, or electronics.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  OR
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Combination of education and experience -- college-level education, training, and/or technical experience that furnished (1) a thorough knowledge of the physical and mathematical sciences underlying professional engineering, and (2) a good understanding, both theoretical and practical, of the engineering sciences and techniques and their applications to one of the branches of engineering. The adequacy of such background must be demonstrated by one of the following: 1. Professional registration -- Current registration as a professional engineer by any State, the District of Columbia, Guam, or Puerto Rico. 2. Written Test -- 3. Specified academic courses. 4. Related curriculum
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   For Architecture:
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Degree: architecture; or related field that included 60 semester hours of course work in architecture or related disciplines of which at least (1) 30 semester hours were in architectural design, and (2) 6 semester hours were in each of the following: structural technology, properties of materials and methods of construction, and environmental control systems.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  OR
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Combination of education and experience -- college-level education, training, and/or technical experience that furnished (1) a thorough knowledge of the arts and sciences underlying professional architecture, and (2) a good understanding, both theoretical and practical, of the architectural principles, methods, and techniques and their applications to the design and construction or improvement of buildings. The adequacy of such background must be demonstrated by at least one of the following: 1. Related Curriculum: Degree in architectural engineering may be accepted as satisfying in full the basic requirements, provided the completed course work in architectural engineering provided knowledge, skills, and abilities substantially equivalent to those provided in the courses specified in paragraph A. 2. Experience: An applicant lacking a degree in architecture must have had l year of experience in an architect's office or in architectural work for each year short of graduation from a program of study in architecture. In the absence of college courses, 5 years of such experience is required. This experience must have demonstrated that the applicant has acquired a thorough knowledge of the fundamental principles and theories of professional architecture.
   <br/>
   <br/>
  </li>
 </ul>
 Additional information
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 <br/>
 <ul>
  <li>
   This position is not included in the bargaining unit.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Recruitment Incentive:
 </strong>
 Recruitment incentive(s) may be authorized for this position. However, approval for incentives are contingent upon various availability. If authorized, certain incentives will require the incumbent to sign a service agreement to remain in the Federal government for a certain time period.
 <br/>
 <br/>
 <strong>
  Note:
 </strong>
 This statement does not imply nor guarantee an incentive will be offered and paid.
 <br/>
 <br/>
 <strong>
  Selections may be made for vacancies across the Smithsonian Institution (SI). By applying to this position, you agree to allow your application and other personal information to be shared with one or more SI hiring officials for employment consideration for same/similar positions within the location(s) identified in this announcement.
  <br/>
  <br/>
 </strong>
 Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
 <br/>
 <br/>
 The Smithsonian offers a comprehensive benefits package that includes, in part, vacation and sick leave, holidays, health/life insurance, accident insurance, and excellent retirement program options.
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 <br/>
 Please see Benefits at
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 Flexible Spending Accounts -
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 Health Insurance -
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 Leave -
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 Life Insurance -
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 Long Term Care Insurance -
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 Retirement Program -
</div>


Architect/General Engineer (Interdisciplinary).

Registered Nurse - Post Acute Rehabilitation/Polytrauma and Long Term Care

Nursing Assistant

Davis H. Elliot

<div><p>For over seven decades investor-owned utilities, municipalities, cooperatives, and others have entrusted their electrical construction and maintenance needs to Davis H. Elliot Company, Inc. (Elliot).</p>
<p>
Elliot is a full-service electrical contractor specializing in overhead and underground distribution, transmission, substations, lighting, traffic signaling, utility locating and industrial/commercial services.</p>
<p><b>
Job Description</b></p>
<p>
The Street Light Technician will be expected to trouble shoot street lights and run maintenance, change streetlight heads while working in buckets or off pole, replace overhead and underground light wire, and operate equipment including digger and bucket trucks, mini excavators, and trenching equipment. Applicants should be comfortable working multiple light circuits on busy roads and highways, climbing poles &ndash; or be willing to learn, pouring concrete, and handling and installing product into ditches per consumer specifications. This position includes hand digging to various depths due to congestion or in areas where equipment cannot access.</p>
<p><b>
Qualifications</b></p>
<ul>
<li>Experience in street lighting systems and electrical utilities</li>
<li>Willing to travel when necessary</li>
<li>Must have, or be eligible to obtain, a Class A CDL</li>
</ul>
<p><b>Benefits/Culture</b></p>
<p>
Today, we are listed among Engineering News-Records Top 150 Specialty Contracting firms. Our success is based on our customers' confidence in us; the loyalty, hard work and performance of our people; and the traditions with which Mr. Davis H. Elliot began the company in 1946. We understand that having the best team requires people being treated like family. Some of the benefits we offer our team includes:</p>
<ul>
<li>Medical, Dental, Vision Insurance</li>
<li>Short-Term Disability and Long-Term Disability Insurance</li>
<li>Company Paid Life Insurance w/ additional Voluntary Life Insurance</li>
<li>401K w/ company match</li>
<li>Employee Stock Ownership Program</li>
<li>State and Federally accredited Lineman Apprenticeship program</li>
<li>Paid Vacation</li>
<li>Servant Leadership Training</li>
<li>Uniforms and PPE provided</li></ul></div>

Street Light Technician

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