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government affairs customer service support specialist

United Airlines

<div>Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. 
 
Come join us to create what&rsquo;s next. Let&rsquo;s define tomorrow, together. 
<h2 class="jobSectionHeader">
Description</h2>
There&rsquo;s never been a more exciting time to join United Airlines. We&rsquo;re on a path towards becoming the best airline in the history of aviation. Our shared purpose &ndash; Connecting People, Uniting the World &ndash; is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we&rsquo;re growing &ndash; in the years ahead, we&rsquo;ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run &quot;Business Resource Group&quot; communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are
At United, we take bold action. And our Global Government Affairs &amp; Environmental team is the driving force behind our efforts to make change happen! By working closely with U.S, state and local and foreign governments and coordinating grassroots advocacy efforts, our Global Government Affairs &amp; Environmental team represents United on regulatory, public policy and legislative issues. This team advocates every day for our airline, our employees, and the millions of customers we serve all around the globe.
Job overview and responsibilities
This position is responsible for providing administrative and customer service support across United&rsquo;s Government Affairs &amp; Global Public Policy department. Responsibilities include managing a broad array of administrative tasks for multiple teams to support various priorities and objectives. Additionally, this position manages the team&rsquo;s customer service workflow and travel programs for external stakeholders.
This is an administrative and customer support position, not a junior policy position on the Government Affairs &amp; Global Public Policy Team.
Provide confidential, high level and key administrative support<ul><li>
Support logistics, hospitality, daily schedule alignment in a fast-paced and highly dynamic environment</li><li>
Provide logistics and management support for in-person and virtual meetings and events</li><li>
Screen telephone calls and visitors; manage multiple department email inboxes</li><li>
Manage vendor setup and payment process and purchases and invoicing; reconcile purchase card reports</li><li>
Schedule and maintain calendar of appointments, meetings, and travel itineraries for teamwide access</li><li>
Other duties may include assisting in organizing briefing materials, preparing and sending correspondence and other administrative assistance to support Government Affairs as needed</li><li>
Continually seek to identify and employ methods to improve existing processes to help streamline work and efficiency</li></ul>
Support the execution of Government Affairs and external partnerships<ul><li>
Provide research, analytical and management capabilities to support the successful execution of key corporate and government affairs projects</li><li>
Answer and execute requests for sponsorships and/or donations</li><li>
Complete vetting process for nonprofit sponsorship requests</li><li>
Assist in budget administration, including follow-up/tracking of results</li></ul>
Provide customer service assistance to Government Affairs stakeholders, both internal and external<ul><li>
Manage customer service workflow for key government affairs customers traveling on United based on company policy, all applicable federal, state, and local laws, and the best interest of the customer to influence the intent to fly United again (customer interactions will vary from the routine to the highly sensitive)</li><li>
Work closely with Customer Care, Reservations, local airport officials in determining appropriate action for these customer travel issues</li><li>
Issue and administer travel funds (including certificates and UATP's) for external partners and vendors and assist with reservations and ticketing as needed</li><li>
Support travel needs of Government Affairs &amp; Global Public Policy team</li></ul><h2 class="jobSectionHeader">
Qualifications</h2>
What&rsquo;s needed to succeed (Minimum Qualifications):<ul><li>
Bachelor's degree</li><li>
1+ years of government or business experience</li><li>
Familiarity with a corporate government affairs department</li><li>
Passion for excellent customer service support</li><li>
Communicate effectively and professionally with internal and external customers</li><li>
Comfortable operating in a dynamic, highly visible environment</li><li>
Interface with all departments within the company and represent the respective leadership team in a highly professional manner</li><li>
Ability to interact professionally with high-level executives on a daily basis</li><li>
Complete projects assigned and demonstrate ability to handle multiple tasks with minimal supervision</li><li>
Ability to prioritize projects, manage workflows and meet strict deadlines with a strong attention to detail</li><li>
Strong oral and written communication skills</li><li>
Strong Microsoft Office skills &ndash; Word, PowerPoint, Excel, PowerPoint</li><li>
Results-oriented and collaborative</li><li>
Must be legally authorized to work in the United States for any employer without sponsorship</li><li>
Successful completion of interview required to meet job qualification</li><li>
Reliable, punctual attendance is an essential function of the position</li><li>
Must be legally authorized to work in the United States for any employer without sponsorship</li><li>
Successful completion of interview required to meet job qualification</li><li>
Reliable, punctual attendance is an essential function of the position</li></ul> 
The base pay range for this role is $66,500.00 to $86,616.00. 
The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards. 
 
You may be eligible for the following competitive benefits: medical, dental, vision, life, accident &amp; disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges. 
 
United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodations@united.com</div>

Government Affairs & Customer Service Support Specialist

DC PUBLIC LIBRARY

<div><div><div><div>JOB SUMMARY
The Multicultural Customer Experience Coordinator (MCEC) position is located in the Customer Experience Department, which sits within the Executive Office of the District of Columbia Public Library (DCPL), reporting to the Director of Customer Experience. The Department of Customer Experience is responsible for understanding what DCPL customers want and need and determining how to best deliver it to them. The Department designs experiences collaboratively with customers and staff; captures feedback and resolves concerns; measures satisfaction and makes adjustments; and trains staff on customer service and delivering experiences. 
The Multicultural Customer Experience Coordinator (MCEC) position is located in the Customer Experience Department, which sits within the Executive Office of the District of Columbia Public Library (DCPL), reporting to the Director of Customer Experience. The Department of Customer Experience is responsible for understanding what DCPL customers want and need and determining how to best deliver it to them. The Department designs experiences collaboratively with customers and staff; captures feedback and resolves concerns; measures satisfaction and makes adjustments; and trains staff on customer service and delivering experiences.
The MCEC is responsible for ensuring that DCPL meets its Language Access requirements and guiding the agency in fostering an inclusive and culturally sensitive environment by actively engaging with multicultural communities. The incumbent ensures compliance with the Language Access Act of 2004, which requires DCPL to provide free interpretation, translated materials, and services for Limited or Non-English Proficient residents. The MCEC also assists with leading outreach efforts that connect DCPL with the many cultural and linguistic groups it serves and ensures that DCPL remains accessible, welcoming, and responsive to all customers from various cultural contexts. The MCEC will also support the Director of Customer Experience and the Customer Experience Manager in monitoring and measuring the quality of the customer experience across DCPL. The Multicultural Customer Experience Coordinator (MCEC) position is located in the Customer Experience Department, which sits within the Executive Office of the District of Columbia Public Library (DCPL), reporting to the Director of Customer Experience. The Department of Customer Experience is responsible for understanding what DCPL customers want and need and determining how to best deliver it to them. The Department designs experiences collaboratively with customers and staff; captures feedback and resolves concerns; measures satisfaction and makes adjustments; and trains staff on customer service and delivering experiences.
The Multicultural Customer Experience Coordinator (MCEC) position is located in the Customer Experience Department, which sits within the Executive Office of the District of Columbia Public Library (DCPL), reporting to the Director of Customer Experience. The Department of Customer Experience is responsible for understanding what DCPL customers want and need and determining how to best deliver it to them. The Department designs experiences collaboratively with customers and staff; captures feedback and resolves concerns; measures satisfaction and makes adjustments; and trains staff on customer service and delivering experiences.
The MCEC is responsible for ensuring that DCPL meets its Language Access requirements and guiding the agency in fostering an inclusive and culturally sensitive environment by actively engaging with multicultural communities. The incumbent ensures compliance with the Language Access Act of 2004, which requires DCPL to provide free interpretation, translated materials, and services for Limited or Non-English Proficient residents. The MCEC also assists with leading outreach efforts that connect DCPL with the many cultural and linguistic groups it serves and ensures that DCPL remains accessible, welcoming, and responsive to all customers from various cultural contexts. The MCEC will also support the Director of Customer Experience and the Customer Experience Manager in monitoring and measuring the quality of the customer experience across DCPL. 
MAJOR DUTIES AND RESPONSIBILITIES<ul><li>
Coordinate and oversee the implementation of DCPL&rsquo;s Language Access Program.</li><li>
Provide subject matter expertise on the agency&rsquo;s compliance with the Language Access Act.</li><li>
Provide central coordination and technical assistance to the agency in its implementation of the provisions of the Language Access Act.</li><li>
Report on the progress of DCPL&rsquo;s Biennial Language Access Plan (BLAP), showing the agency&rsquo;s progress towards achieving its language access plan objectives, at the end of each official quarter of the fiscal year, or as otherwise required by the agency.</li><li>
Provide central coordination and oversight of the agency&rsquo;s Bilingual Staff Certification program.</li><li>
Receive reports of alleged violations of the Language Access Act from individuals, consultative agencies, or other organizations, and report them to the Director of Customer Experience as they are received.</li><li>
Ensure DCPL is in compliance with the Language Access Act, including the placement of appropriate signage informing customers of the availability of translation services through the official Language Access Line.</li><li>
Develop and submit quarterly and annual reports.</li><li>
Develop DCPL&rsquo;s Language Access plan.</li><li>
Serve as DCPL&rsquo;s liaison with the Mayor&rsquo;s Office on Language Access Services and the Mayor&rsquo;s constituent services offices, including the Mayor&rsquo;s Offices on Latino Affairs, African Affairs, Asian Affairs, and Caribbean Affairs.</li><li>
Conduct language access and cultural sensitivity training, including training on communication skills and customer service techniques for interactions with customers of various cultural backgrounds.</li><li>
Ensure that the cultural nuances of DCPL&rsquo;s diverse multicultural community are taken into consideration in the agency&rsquo;s customer experience strategies, customer education campaigns, community engagement, and other public-facing initiatives.</li><li>
Collaborate with DCPL&rsquo;s Communications Team to ensure DCPL&rsquo;s communications materials and campaigns, including print, electronic, social media and websites, resonate with a culturally diverse audience.</li><li>
Create and maintain a process for ongoing engagement with stakeholders in the District&rsquo;s Multicultural Community.</li><li>
Convene and lead DCPL&rsquo;s Multicultural Advisory Committee &ndash; a team of internal and external stakeholders who will guide and support outreach to the agency&rsquo;s multicultural customer base, including Diaspora organizations and Embassies.</li><li>
Advise DCPL&rsquo;s Events and Exhibits, Public Services, Adult Learning, and other departments throughout the agency, in the design of programs, exhibits, and events that reflect the District&rsquo;s cultural diversity.</li><li>
Support the Director of Customer Experience in customer journey mapping, monitoring, and measuring the quality of the agency&rsquo;s customer service delivery, customer data collection, identifying trends and patterns in customer feedback, evaluating customer-facing processes throughout the agency, and making recommendations for process improvements.</li><li>
Collaborate with the Communications and Collections Departments to design collection display standards and develop a collection display calendar.</li><li>
Performs other related duties as assigned.</li></ul> 
 MINIMUM QUALIFICATION REQUIREMENTS<ul><li>
Bachelor's degree in Business Administration from an accredited college and/or university</li><li>
1-2 years of experience in Customer Service or Customer Experience Role in a public sector/government environment</li><li>
1-2 years of experience in developing customer education campaigns</li><li>
1-2 years of experience in conducting language access, cultural sensitivity, and customer service training</li><li>
Comprehensive knowledge of Language Access Compliance and/or working with culturally diverse community stakeholders throughout the District.</li><li>
Excellent skills in verbal, written, and interpersonal communications, including the ability to persuade, motivate, and make public presentations; to work in a dynamic, people-centered role, such as customer service, community engagement, or public relations.</li><li>
Bilingual: Fluent in Spanish</li><li>
Comprehensive knowledge of adult learning techniques and methods in order to implement needs assessments, to conduct training, and to conduct follow-up to determine the transfer of training.</li><li>
Demonstrated ability to work successfully in complex, fast-paced environments.</li><li>
Ability to exercise sound judgement in problem-solving, without close supervision.</li><li>
Perform relevant work at the next lower grade level of CS 12 for a minimum of a year, incumbent cannot currently be serving a probationary period - Applicable to district government employees only</li></ul>
Preferred<ul><li>
Bachelor's Degree in Communications Studies or Journalism</li><li>
Advanced Spanish language proficiency or Native Spanish Speaker</li><li>
3 -5 years of experience in multicultural customer engagement</li><li>
3 -5 years of experience in a Customer Service or Customer Experience Role in a public sector/government environment in the DC Metro-area</li><li>
3 -5 years of experience in developing and implementing customer education campaigns for multicultural communities in the DC Metro-area</li><li>
3 -5 years of experience in conducting language access, cultural sensitivity, and customer service training in the DC-Metro area</li></ul> 
LICENSES AND CERTIFICATIONS
The candidate must successfully pass the Language Proficiency Test (LPT) with a score of at least 3+ or &ldquo;High Intermediate +&rdquo; on the standard 1-5 scale within the first 180 days of their effective date of hire and remain certified during the duration of the appointment. 
WORKING CONDITIONS/ENVIRONMENT
The work is, generally, sedentary in nature; however, there may be local travel (within the District) to meetings, events, and activities, as well as walking, standing, and bending. 
DISTRICT REFERENCE CHECK
All applicants who are current or former District of Columbia Government employees will be subject to a background examination prior to the issuance of a conditional offer of employment. This review will include coordination with District agencies where the applicant is currently or was previously employed. The purpose of this examination is to verify the applicant&rsquo;s employment standing and determine eligibility for rehire, reassignment, or promotion within the district government. Applicants found not to be in good standing may be deemed ineligible for further consideration.
By applying to this vacancy announcement, you hereby authorize the District of Columbia Public Library to conduct a background examination and reference check, including coordination with any District agencies where you are currently or was previously employed, to verify your employment standing and assess your eligibility for continued employment consideration. 
GENERAL SUITABILITY SCREENING
This position is subject to general suitability screening; verification of employment history, reference checks and degree/license, as applicable. The appointee to the position may be offered employment contingent upon receipt of a satisfactory general suitability screening. 
ENHANCED SUITABILITY SCREENING
The position for which the individual is applying has been identified and designated as requiring enhanced suitability screening; If tentatively selected for the position, a criminal background check, traffic record check, consumer credit check, and mandatory drug and alcohol test will be conducted (as appropriate); and the appointee to the position may be offered employment contingent upon receipt of a satisfactory enhanced suitability screening. 
OTHER SIGNIFICANT FACTORS
Type of Appointment: Career Service Full-Time Appointment
Tour of Duty/Schedule: This position primarily works during standard business hours with flexibility to perform duties during evenings and weekends to support operational needs.
Collective Bargaining Unit: This position is covered under a collective bargaining agreement.
Promotion Potential &ndash; None
Appointed Salary - The selected incumbent will be appointed at the appropriate salary rate of CS 13 based on the DPM's guidelines.
Budgeted Salary - This position is budgeted for a minimum salary of $106,763 to a maximum salary of $120,451. 
IMPORTANT NOTE: We appreciate every applicant&rsquo;s interest. However, only those who meet the qualifications and are considered by the hiring committee or interview panel will be contacted for the next steps in the recruitment process. Meeting the qualifications and/or passing the screening does not warrant an interview automatically. 
RESIDIENCY REQUIREMENT
A person applying for a position in the Career Service, Educational Service, Management Supervisory Service, an attorney position in the Legal Service (series 905) other than the Senior Executive Attorney Service (SEAS), or an attorney position in the Excepted Service (series 950) who is a bona fide District resident AT THE TIME OF APPLICATION for the position, may be awarded a 10-point residency preference over non-District applicants, unless the person declines the preference points. If selected, the person shall be required to present no less than 8 proofs of bona fide District residency and maintain such residency for 7 consecutive years from the effective date of the appointment. Failure to maintain bona fide District residency for the 7-year period will result in forfeiture of employment. 
EMPLOYMENT BENEFITS
Selectee will be eligible for health and life insurance, annual (vacation) and sick leave, and will be covered under the District of Columbia government's retirement plan. However, if the selectee was previously employed in the District of Columbia government under an appointment for which he/she was eligible for Civil Service Retirement (CSR), contributions to CSR will resume upon re-employment. 
EQUAL EMPLOYMENT OPPORTUNITY
The District of Columbia Government is an Equal Opportunity Employer: all qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, matriculation, political affiliation, genetic information, or disability. Sexual harassment is a form of sex discrimination, which is also prohibited. In addition, harassment based on any of the above-protected categories is prohibited.</div></div></div></div>

Multicultural Customer Experience Coordinator

JPMorganChase

<div>JOB DESCRIPTION 
The world-class Corporate Communications team at JPMorganChase is seeking an experienced public affairs communications professional to design media engagement strategies to advocate for U.S. public policies that will grow the economy, promote free enterprise, and support the financial needs of consumers, businesses and communities.
As a Policy &amp; Advocacy Media Relations Vice President within Corporate Communications you will be a part of the growing Public Affairs Communications team in Washington, D.C., and work in partnership with the Global Government Relations team, including Federal Government Relations, State Government Relations, and Regulatory Affairs. You will serve as a spokesperson for the firm on key public policy issues, building and maintaining relationships with journalists, commentators, digital influencers, and other opinion shapers across with a focus on the disruptor media landscape. You will also coordinate with trade associations and coalitions focused on key policy priorities Washington, D.C. and in state houses across the U.S.
Job responsibilities<ul><li>
Develop and drive media engagement strategies to support issue advocacy.
</li><li>Engage directly with press on and off the record and prepare senior executives for public appearances and engagement with key stakeholders related to public policy.
</li><li>Deepen existing and cultivate new meaningful relationships with a broad array of media influencers, including podcasters, content creators, independent media and emerging media and alternative platforms that are increasingly shaping public policy debates.
</li><li>Draft official, public-facing materials in response to key public policy issues.
</li><li>Identify opportunities in the media that allow us to share our story and shape key policy debates.
</li><li>Draft messaging, develop content, and coordinate across functions to support holistic advocacy strategies that inform and engage policymakers and other stakeholders.
</li><li>Monitor and interpret the evolving public discourse across legacy and disruptor media to shape communications and advocacy strategy in real time.
</li><li>Contribute to and play an important role in crisis communications planning and response, ensuring rapid, coordinated action across stakeholders.
</li></ul>Required qualifications, capabilities, and skills:
<ul><li>7 plus years of experience in media relations, public affairs, issue advocacy, government service, and/or political campaigns, with a strong track record of advancing pro-growth policy priorities.
</li><li>Fluency across social media, podcasts, and emerging and disruptor media channels &mdash; with established relationships among influential voices and platforms in the independent media space &mdash; and a proven ability to engage them as part of a comprehensive advocacy strategy.
</li><li>Excellent writing and interpersonal skills, with experience providing counsel to senior executives and public-facing officials across internal and external audiences.
</li><li>Strong strategic planning and organizational skills, with the ability to manage competing high-priority initiatives.
</li><li>A proactive leader and self-starter who can motivate colleagues, mentor junior team members, and deliver results both independently and as part of a larger team.
</li></ul>Preferred qualifications, capabilities, and skills:
<ul><li>Financial services industry experience with a focus on financial services regulatory and legislative issues.
</li><li>Existing relationships with key media figures, digital content creators, independent and emerging media platforms, and opinion leaders informing policy debates.
</li><li>Experience advising elected officials, political organizations, or advocacy coalitions focused on economic growth or free-market policy.
</li><li>Ability to develop visually compelling presentations to inform senior leaders and build consensus around a strategy.
</li></ul>ABOUT US 
<div>
<div>JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world&rsquo;s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
</div><div>We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
<div>We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase &amp; Co. is an Equal Opportunity Employer, including Disability/Veterans 
</div></div></div> 
 
ABOUT THE TEAM 
<div>
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we&rsquo;re setting our businesses, clients, customers and employees up for success. 
</div><div></div> 
<div>Marketing &amp; Communications teams shape the firm&rsquo;s brand and protect and grow the firm&rsquo;s excellent reputation across the world. They deepen relationships with customers through shared passions with a best in class portfolio of partnerships globally. Through the use of data and analytics, they create and deliver marketing campaigns or servicing messages through our websites, mobile apps, and paid media channels based on what is best for the customer.</div></div>

Media Relations Vice President

Library Of Congress

Congressional Research Review Specialist (Social Science Analyst)

US Department of Veterans Affairs

Biomedical Equipment Support Specialist

Alaka`ina Foundation Family of Companies

<div><div>The Alaka`ina Foundation Family of Companies (FOCs) is looking for a Computer-Aided Design and Drafting (CADD) Specialist (Intermediate) to provide support for our government customer in the National Capital Region, Washington, D.C.
The Computer-Aided Design and Drafting (CADD) Specialist (Intermediate) provides design and drafting services supporting facility planning and execution, including furniture layouts, signage, graphics, and sustainability requirements. This role supports LEED certification and commissioning efforts and serves as a Subject Matter Expert (SME) for facility sustainment and space management systems.
DESCRIPTION OF RESPONSIBILITIES:<ul><li>
Provide computer-aided design and drafting services for facilities and interior spaces.</li><li>
Develop furniture layout plans based on program requirements.</li><li>
Coordinate ongoing furniture placement, ensuring compliance with applicable codes and circulation standards.</li><li>
Confirm spatial dimensions and incorporate final layouts into Construction Documents.</li><li>
Coordinate electrical and network requirements for offices, workstations, conference rooms, and multi-purpose spaces.</li><li>
Support design of signage and graphics in coordination with facility requirements.</li><li>
Support Leadership in Energy and Environmental Design (LEED) certification and commissioning activities.</li><li>
Serve as a Subject Matter Expert (SME) for Sustainment Management System (SMS) Builder, Builder (BRED), and EquipMapper.</li><li>
Coordinate with system engineers to integrate SMS Builder with TRIRIGA systems.</li><li>
Support interfaces connecting SMS Builder calculations to the Real Property Inventory (RPI).</li><li>
Collaborate with engineering, construction, and facilities teams to ensure accurate design implementation.</li><li>
Other duties as assigned by Supervisor</li></ul>
REQUIRED DEGREE/EDUCATION/CERTIFICATION:<ul><li>
Bachelor&rsquo;s Degree or higher</li><li>
Leadership in Energy and Environmental Design (LEED) Certification and Commissioning or equivalent</li></ul>
REQUIRED SKILLS AND EXPERIENCE:<ul><li>
A minimum of ten (10) years of experience providing computer-aided design and drafting services, including:</li><li>
Furniture layout and planning based on program requirements</li><li>
Coordination of furniture placement and spatial compliance with codes and circulation standards</li><li>
Inclusion of furniture layouts in Construction Documents</li><li>
Coordination of electrical and network requirements for office and conference spaces</li><li>
Experience supporting signage and graphic design efforts</li><li>
Proficiency with computer-aided design tools and drafting software</li><li>
Strong coordination skills across engineering and facilities disciplines</li><li>
Knowledge of facility sustainment and space management systems</li><li>
Attention to detail and accuracy in technical documentation</li><li>
Ability to support sustainability and LEED-related initiatives</li></ul>
REQUIRED CITIZENSHIP AND CLEARANCE:<ul><li>
Must be a U.S. Citizen</li><li>
Active Secret clearance (must be able to maintain)</li></ul> 
The Alaka`ina Foundation Family of Companies (FOCs) is a fast-growing government service provider. Employees enjoy competitive salaries. Eligible employees enjoy a 401K plan with company match; medical, dental, disability, and life insurance coverage; tuition reimbursement; paid time off; and 11 paid holidays.
We are an Equal Opportunity/Affirmative Action Employer of individuals with disabilities and veterans. We are proud to state that we do not illegally discriminate in employment decisions on the basis of any protected categories. If you are a person with a disability and you need an accommodation during the application process, please click here to request accommodation. We E-Verify all employees
&ldquo;EOE, including Disability/Vets&rdquo; OR &ldquo;Equal Opportunity Employer, including Disability/Veterans&rdquo;
The Alaka`ina Foundation Family of Companies (FOCs) is comprised of industry-recognized government service firms designated as Native Hawaiian Organization (NHO)-owned and 8(a) certified businesses. The Family of Companies (FOCs) includes Ke`aki Technologies, Laulima Government Solutions, Kūpono Government Services, and Kapili Services, Po`okela Solutions, Kīkaha Solutions, LLC, and Pololei Solutions, LLC. Alaka`ina Foundation activities principally benefit the youth of Hawaii through charitable efforts which includes providing innovative educational programs that combine leadership, science &amp; technology, and environmental stewardship.
For additional information, please visit www.alakainafoundation.com 
#LI-JS1
#ClearanceJobs</div></div>

Computer-Aided Design and Drafting (CADD) Specialist (Intermediate)

Delaware Nation Industries

<div>This is a non-personal services contract to provide Administrative, Analyst and Advisor Services that shall support the Bureau of European and Eurasian Affairs. The United States Government shall not exercise any supervision or control over contractor personnel, who are the service providers performing the services described herein. The contracted service providers shall be accountable solely to the Contractor who, in turn, is responsible to the Government.
The incumbent&rsquo;s primary duties are to provide clerical support to the Office Directors in the Bureau of European and Eurasian Affairs. The incumbent&rsquo;s ability to perform adequately is based on a thorough knowledge of the responsibilities, the organizations of the office, and the nature of projects and their relation to the overall mission of the Department.
Job Duties:<ul>
<li>Answering telephone calls and receiving/meeting/escorting visitors, referring to appropriate staff members, if necessary;</li>
<li>Setting up appointments, meetings and arranging for conference rooms through the Departments conference room reservation (Reserve!T) platform;</li>
<li>Managing files and records, preparing files, folders and other federal records for archiving or disposal based on the Departments records disposition schedule;</li>
<li>Scanning equipment</li>
<li>Preparing and routing documents (reports, correspondence, memoranda, cables, diplomatic notes, etc.)</li>
<li>Downloading materials from the computer, the internet and the intranet;</li>
<li>Sending and retrieving materials by facsimile;</li>
<li>Delivering and/ or coordinating picking up materials and packages;</li>
<li>Copying and collating documents and other materials;</li>
<li>Preparing Time and Attendance into the Departments electronic submission system (WEB TATEL)</li>
<li>Preparing travel orders and handling travel arrangements in E2 Solutions;</li>
<li>Preparing travel, taxi and other vouchers;</li>
<li>Prepare documents to request diplomatic passports for staff members. Obtain Visas for travelers in a timely manner, either through the Passport Office or hand-carried</li>
<li>Drafting country clearance requests the Departments (myServices) system</li>
<li>Serving as the first point of contact for Share Point sites and update program office SharePoint Bureau page and office directories as needed</li>
<li>Finalizing and deliver documentation for the 7th floor Principles</li>
<li>Retrieve and Monitoring all ALDACS through</li>
<li>Compiling annual performance appraisals for civil service and foreign service documents into the (ePerformance) Human Resource database.</li>
<li>Order office supplies as needed through bureau work order system (myServices) and coordinate the pickup of supplies with the Supply Coordinator.</li>
<li>Provide logistical support, as needed, for internal conferences and meetings</li>
<li>Prepares work orders for services/supplies needed for the effective running of the office and coordinates these with the General Services Officer</li>
<li>Maintains the calendar for office management by arranging and scheduling appointments, handling all meeting requests and providing calendar information to management daily.</li>
<li>Prepares meeting briefs to managers indicating appointment purpose and providing any relevant background data.</li>
<li>Record minutes from meetings and prepares briefing materials.</li>
<li>Creates standard operating procedures related to office administration.</li>
<li>Updates office management information, such as seating charts, organization charts, phone lists, and welcome books.</li> 
</ul> 
 
Requirements 
<ul><li>
High school diploma and minimum of three years of equivalent office management experience;</li></ul>
OR<ul>
<li>Two-year college degree in Office Management, Business Administration, or other related field together with two years of office management experience.</li>
<li>Active Secret Clearance is required for this position.</li>
<li>Outstanding interpersonal and communication skills (verbal and written) with the ability so successfully communicate with clients, contractors, architects and team members.</li>
<li>Ability to adapt and prioritize, meeting deadlines, in a fast-paced environment.</li>
<li>Detail oriented with strong analytical skills.</li>
<li>Demonstrated proficiency in all applicable software packages including but not limited to Microsoft Office and Adobe.</li>
</ul>Other Duties: 
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</div>

Management Analyst III-503693

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