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customer service helpdesk agent

Thebes USA

Job Overview Thebes USA, the U.S. office of the international advisory and consulting firm Thebes Consult, is seeking a professional and dedicated Customer Service/ Helpdesk Agent to join our team. This is a full-time position based in Texas City, Texas, United States. As a key member of our team, you will be the first point of contact for our clients, providing exceptional support and resolving enquiries related to our specialised legal, regulatory, investment, and compliance advisory services. The ideal candidate is an excellent communicator with a passion for client satisfaction and problem-solving. This role offers a competitive salary of $25.00 - $39.00 USD per hour. Responsibilities  <ul><li>Serve as the primary point of contact for all client enquiries received via telephone, email, and our dedicated helpdesk portal.</li><li>Provide timely, accurate, and professional responses to clients regarding our services and their accounts.</li><li>Effectively diagnose, troubleshoot, and resolve client issues, ensuring a high level of satisfaction.</li><li>Escalate complex or specialised queries to the appropriate internal advisory teams, such as legal or compliance, while maintaining ownership of the client communication.</li><li>Maintain meticulous and accurate records of all client interactions, issues, and resolutions within our CRM system.</li><li>Assist in the client onboarding process by providing guidance and essential information.</li><li>Contribute to the continuous improvement of our services by identifying and reporting recurring client issues and feedback.</li></ul>Qualifications  <ul><li>Proven experience in a customer service, helpdesk, or client support role is essential.</li><li>Exceptional verbal and written communication skills, with a professional and courteous telephone manner.</li><li>Strong analytical and problem-solving abilities, with a high attention to detail.</li><li>The ability to effectively manage and prioritise multiple tasks in a fast-paced environment.</li><li>Proficiency in using CRM systems, helpdesk software, and the Microsoft Office Suite.</li><li>A client-centric mindset with a genuine commitment to delivering outstanding service.</li><li>Experience within the legal, financial, or professional services sectors would be a significant advantage.</li></ul> What We Offer  <ul><li>A competitive salary and a comprehensive benefits package.</li><li>The opportunity to work within a prestigious international firm with a highly specialised team.</li><li>A supportive and collaborative work environment that encourages professional growth.</li><li>Opportunities for continuous learning and professional development.</li></ul>

Customer Service/ Helpdesk Agent

Deloitte

<div>Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce. 
 
Work you'll do 
 
As a Lead Architect on the GPS HST Technology team, you will be responsible for: 
<ul><li>
Supporting implementation and operations management activities across project workstreams</li><li>
Leading or supporting engagements involving systems implementation, operations and maintenance, helpdesk operations, and software application development and maintenance</li><li>
Producing deliverables and reviewing team outputs for quality and accuracy</li><li>
Applying knowledge of the client environment, business needs, and project scope to day-to-day execution</li><li>
Guiding junior professionals across assigned tasks and workstreams</li></ul> 
A successful candidate would possess these skills: 
<ul><li>
Ability to work independently and collaborate as part of a team</li><li>
Effective written and verbal communication skills</li><li>
Meticulous attention to detail and quality of work product</li><li>
Ability to build and sustain professional relationships</li><li>
Ability to lead projects or workstreams</li><li>
Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment</li><li>
Strong interpersonal skills and professional demeanor</li><li>
Ability to meet deadlines</li><li>
Ability to mentor and provide clear guidance to others</li></ul> 

The team 
 
Deloitte's Government and Public Services (GPS) practice is designed for impact. Serving federal, state, and local government clients, as well as public higher education institutions, the team brings experience in strategy, technology, and operations to help clients address complex mission challenges. Within this environment, GPS HST Technology professionals support programs that improve service delivery, operational effectiveness, and constituent outcomes. 
 
Qualifications 
 
Required: 
<ul><li>
10+ years of consulting and/or industry experience</li><li>
Experience with state public assistance systems supporting eligibility and benefits determination and case management</li><li>
Experience supporting state clients in one or more of the following areas: eligibility determination, benefits calculation, benefits issuance, or information management</li><li>
Bachelor's degree</li><li>
Ability to travel 0-20%, on average, based on the work you do and the clients and industries/sectors you serve</li><li>
Limited immigration sponsorship may be available</li></ul> 

Preferred: 
<ul><li>
Experience managing small to mid-size engagements or workstreams and leading multiple team members</li><li>
Experience mentoring or leading multiple team members</li></ul> 
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.</div>

Lead Architect

Beyond International Group

Beyond International Group is a dynamic and innovative organization dedicated to delivering exceptional business solutions and customer experiences across a wide range of industries. Our success is built on a commitment to service excellence, operational efficiency, and a people-first culture that values collaboration, integrity, and professional growth.We believe our employees are our greatest asset. That's why we provide a supportive remote work environment, ongoing training opportunities, and the tools necessary to help our team members succeed. Join Beyond International Group and become part of a company that values your contributions and invests in your future. Job Title: Customer Service Return Agent Location: United States (Remote) Employment Type: Full-Time / Part-Time <h2>Position Overview</h2>As a Customer Service Return Agent, you will be responsible for assisting customers with return requests, resolving inquiries, processing return transactions, and ensuring a positive customer experience throughout the return process. You will serve as a key point of contact for customers while maintaining accuracy, professionalism, and efficiency.This position is ideal for individuals who enjoy helping others, solving problems, and delivering exceptional customer service in a remote work environment. <h2>Job Responsibilities</h2><ul><li>Assist customers with return requests through phone, email, chat, and other communication channels.</li><li>Review and process product or service return requests according to company policies.</li><li>Verify customer information, order details, and return eligibility.</li><li>Provide customers with return instructions and status updates.</li><li>Investigate and resolve customer concerns regarding returns, exchanges, refunds, and account inquiries.</li><li>Maintain accurate records of customer interactions and return transactions.</li><li>Coordinate with internal departments to ensure timely resolution of customer issues.</li><li>Escalate complex concerns to management when necessary.</li><li>Follow established procedures while maintaining a high level of customer satisfaction.</li><li>Support additional administrative and customer service functions as assigned.</li></ul> <h2>Required Qualifications</h2><ul><li>High school diploma or equivalent.</li><li>Previous customer service, call center, administrative, retail, or support experience preferred.</li><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving and conflict-resolution abilities.</li><li>Ability to multitask and manage multiple customer inquiries simultaneously.</li><li>Strong attention to detail and organizational skills.</li><li>Ability to work independently in a remote environment.</li><li>Basic computer proficiency and comfort learning new software systems.</li></ul><h2>Preferred Skills</h2><ul><li>Experience with customer relationship management (CRM) platforms.</li><li>Familiarity with ticketing and customer support systems.</li><li>Experience processing returns, refunds, exchanges, or customer claims.</li><li>Strong customer-focused mindset.</li><li>Ability to remain professional and empathetic during challenging customer interactions.</li><li>Experience using Microsoft Office Suite, Google Workspace, Microsoft Teams, or Zoom.</li></ul><h2> </h2><h2>Benefits</h2>Beyond International Group is committed to supporting employees both professionally and personally through a comprehensive benefits package that may include:<ul><li>Flexible work schedules.</li><li>Paid training and onboarding.</li><li>Health, dental, and vision insurance for eligible employees.</li><li>Paid time off and holiday pay.</li><li>Career advancement opportunities.</li><li>Employee recognition programs.</li><li>Supportive and collaborative team environment.</li></ul><h2> </h2><h2>Why Join Beyond International Group?</h2>At Beyond International Group, we believe great customer experiences start with great employees. We provide the training, support, flexibility, and growth opportunities needed to help our team members build rewarding careers while making a meaningful impact every day.<h2> </h2><h2>Equal Opportunity Employer</h2>Beyond International Group is proud to be an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where all employees are treated with dignity, respect, and fairness.Join Beyond International Group and help us deliver outstanding customer experiences that make a difference.

Customer Service Return Agent (WFH)

Southwest Airlines

Department: Ground Operations
 
Our Company Promise
 
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
 
Job Description:*** For external applicants only: 
(1.) Southwest Airlines will consider your interest for this position if you are currently a resident of the State of Missouri or Kansas.
 (2.) Southwest Airlines will not consider your interest for this position if you have been interviewed by phone, virtually, and/or inperson
 and not selected for the Ramp Agent position at MCI within the last 12 months.***
 
Pay & Benefits: 
Pay of $20.63 per hour*, with the opportunity for future increase per applicable collective bargaining agreement wage scale based on time in position. Opportunities for overtime and shift premiums.
 
Benefits you’ll love: 
Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
 Southwest will help fund your Retirement Savings Plan, which includes a dollar for-dollar 401(k) Company match contribution up to 10% of your eligible earnings**
 Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan—when Southwest profits, you profit***
 Competitive health insurance for you and your eligible dependents
 Southwest offers health plan coverage options that start from the first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment.
 Explore more benefits you’ll love: https://careers.southwestair.com/benefit
 
Looking for a role where you’ll be at the heart of every successful departure? Ramp Agents at Southwest work outside to guide planes, move bags and cargo, help with de-icing planes during cold weather , and help keep our operation running smoothly. It’s a busy, hands-on job where working together helps flights leave on time. Whether you're an aviation pro or just starting to learn about the industry, you’ll gain valuable experience and learn new things in this role — all while helping Southwest run safely and on schedule. See what a day on the ramp looks like: swa.is/DayOnTheRamp
 
Additional details
 
This is a part-time opportunity. At Southwest, Part-Time Employees generally work 32 hours over 5 days, but schedules are determined in accordance with a seniority-based bidding process.
 
New Hires will complete 4- 6 weeks of training. Training will consist of 8-hours of classroom or on-the-job training over 5 days each week.
 
After completing training, Part-Time New Hire work weeks will consist of 6.5-hour shifts over 5 days, with the potential for mandatory overtime.
 
This role is part of a Collective Bargaining Agreement (CBA), which means pay, schedules, and other job details are set through an agreement with the labor union.
 
Work schedules are based on seniority and may include early mornings, late nights, weekends, and holidays. There may be times when mandatory overtime is required to support flight operations, but there are also opportunities to trade shifts and find a schedule that works for you.
 
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available .
 
Learn more about becoming a Ramp Agent and the FAQs: careers.southwestair.com/southwest-ramp-agents
 
We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.
 Duties and Responsibilities
 Provide friendly service to and maintains positive relationships with all internal and external Customers
 Work in a cooperative spirit to ensure the success of our Company
 Responsible for providing legendary Customer service to people desiring to travel, use cargo or baggage service by servicing aircraft at ramps and terminals
 Load, unload, service, guide, and direct Company Aircraft
 Receive and record Customer baggage, air freight, mail and company materials as required
 Handle all aspects of loading, stowing and unloading baggage, cargo airmail, air freight, ballast and company materials according to a predetermined plan received either electronically or manually from an Operations Agent. Submits, either electronically or manually, a Cargo Bin Loading Slip (CBLS) to an Operations Agent
 Pick up, deliver, and transport cargo and baggage to and from aircraft and prepares records in connection with these responsibilities
 Warehouses, weighs, stacks, picks up and delivers air cargo, checks air cargo handled against accompanying forms to identify any mishandling or discrepancies and corrects routine errors
 Safeguards Customers' baggage, air cargo, air mail, and COMAT from weather, loss, theft, damage and/or destruction
 Use jetway stairs frequently to carry items checked at the gate to the aircraft bin
 Review cargo forms for accuracy and corrects forms as necessary
 Perform interior aircraft cabin cleaning by hand, including sweeping upholstery, cleans windows, galleys and disposal containers in accordance with applicable paperwork
 Clean and service lavatories, operate lavatory carts and dispose of contents in accordance with established procedures
 May perform duties of a Provisioning Agent, including stocking aircraft cabin interiors for flights with equipment and supplies such as literature, disposal, and refuse containers and commissary items in accordance with applicable paperwork. Maintains an inventory of such items and supplies
 Transport cabin and cleaning equipment between aircraft storage area
 Operate and/or drive motorized equipment, such as belt loaders, air start units, lift trucks, push back tugs, bag cart, lavatory cart and de-icers
 Manually pushes and pulls push carts and containers
 Work in the vicinity of and between passenger terminals, hangars and airfreight facilities, both indoors and outdoors
 May be exposed to a wide variety of weather condition, jet and machinery noises, fumes, dirt and dust for extended periods of time
 Completes forms and paperwork connected with work assignments according to established procedures, and enters such information in to the Company’s information system as required
 Duties vary by size and organization of station.
 Provide friendly service to all Co-workers and Customers. Has routine contact with people outside of the Company such as delivery agents, shippers, etc.
 Must be able to meet any physical ability requirements listed on this description
 May perform other job duties as directed by Employee's Leaders
 Knowledge, Skills and Responsibilities
 Ability to work well with others as part of a team, and work under stressful situations
 Must be able to satisfactorily complete Ramp Agent training program with a 90% or greater average and an evaluation period
 Ability to read documents, follow instructions, learn and understand ramp operations procedures, rules and regulations
 Must be aware of hazardous situations and be able to handle emergencies as needed
 Must work under tight time constraints to accomplish quick turns of aircraft
 Must meet all grooming standards as outlined in the Ground Operations Employee Handbook and the Labor Agreement
 Must be able to be alert to moving vehicles or aircraft and use radio equipment. Must be able to communicate information and instructions verbally and/or via radio equipment Education
 No education requirement
 Experience
 No experience requirement
 Licensing/Certification
 Must possess a valid state motor vehicle operator's license
 Must be able to obtain a SIDA badge and meet all local airport requirements
 May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work international flights
 Physical Abilities
 Must be able to lift and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces
 Must be able to climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods
 Must be able to work in cramped or high places
 Must be able to carry heavy items up and down jetway stairs
 Must maintain the ability to wear prescribed uniforms
 Other Qualifications
 Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
 Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
 Must be at least 18 years of age
 Must be able to comply with Company attendance standards as described in established guidelines
 Ability to work shift work and/or overtime
 
<ul>
<li>The pay amount doesn’t guarantee employment for any particular period.</li>
</ul>
**401(k) Company match contributions are subject to the plan’s vesting schedule. Match contributions may vary based on the position.
 ***Profit-sharing contributions are subject to the Retirement Savings Plan vesting schedule and are made at the discretion of the Company.
 
Pay Rate: $20.63
 
Southwest Airlines is an Equal Opportunity Employer.
 Please print/save this job description because it won't be available after you apply.
 Job Posting End Date
 06/19/2026

Ramp Agent - MCI (Part-Time)

Kansas City Power & Light District

<div>
 Job Details
 
 
 
 Description
 
 
 
 
 The Cordish Companies&rsquo; origins date back to 1910 and encompass four generations of privately-held, family ownership. During the past ten decades, The Cordish Companies has grown into a global leader in Commercial Real Estate; Entertainment Districts; Sports-Anchored Developments; Gaming; Hotels; Residential Properties; Restaurants; International Development; Coworking Spaces; and Private Equity. One of the largest and most respected developers in the world, The Cordish Companies has been awarded an unprecedented seven Urban Land Institute Awards for Excellence for public-private developments that are of unique significance to the cities in which they are located. The Cordish Companies has developed and operates highly acclaimed dining, entertainment and hospitality destinations throughout the United States, many falling under The Cordish Companies&rsquo; Live! Brand, highly regarded as one of the premier entertainment brands in the country. Welcoming over 55 million visitors per year, these developments are among the highest profile dining, entertainment, gaming, hotel and sports-anchored destinations in the country. The Cordish Companies prides itself on its entrepreneurial spirit and being an inclusive workplace for all team members.
 
 
 
 
 Summary
 
 
 
 Full-time Leasing Specialist/Agent for Three Light Luxury Apartments, 300+ unit luxury apartment communities. Applicants must have minimum 2 years of leasing or industry experience and be a strong closer; strong customer service skills with polished phone etiquette and written communication skills; strong administrative skills; professional appearance and attitude; with strong work ethics and standards.
 
 
 
 Essential Duties &amp; Responsibilities
 
 
 
 Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 <ul>
 <li>
 Utilize Company leasing expectations and procedures to generate traffic, warmly greet prospective residents, qualify, determine needs and preferences, professionally present the property and apartment homes, utilize feature/ benefit selling, close the sale, and follow-up.
 </li>
 <li>
 Perform daily outreach marketing
 </li>
 <li>
 Maintain closing ratio in accordance with Company policy
 </li>
 <li>
 Perform follow-up and maintain follow-up records in accordance with Company policy
 </li>
 <li>
 Answer incoming phone calls professionally and handle accordingly, whether the caller is a prospective resident, a resident, an internal Company team member, or a vendor.
 </li>
 <li>
 Take resident service requests in a complete and accurate manner, route them to maintenance for prompt processing and conduct follow-up with residents.
 </li>
 <li>
 Ensure the leasing office, clubroom, models, and vacant apartments are clean and present a warm-welcoming image of the property.
 </li>
 <li>
 Clean, vacuum, and dust when needed.
 </li>
 <li>
 Physically inspect the property when on grounds, pick up litter and report any service needs to the Maintenance team.
 </li>
 <li>
 Complete all lease applications and participate in the verification of applications. Notify prospective residents of results.
 </li>
 <li>
 Complete all lease paperwork including relating addendums.
 </li>
 <li>
 Accept rents and deposits from residents and prospective residents. Maintain accurate resident records in accordance with Company policy.
 </li>
 <li>
 Update daily reports concerning notice to vacate, vacancy reports, activity reports, etc. on a daily basis.
 </li>
 <li>
 Organize and file all applicable reports, leases and paperwork.
 </li>
 <li>
 Maintain an awareness of property performance goals and progress toward those goals, including occupancy, leasing and closing ratios.
 </li>
 <li>
 Maintain confidential information regarding all residents and adherence to all federal and local laws of equality is required.
 </li>
 <li>
 Attendance and assistance with planning and executing resident events, as well as hosting the community suite during live shows and concerts.
 </li>
 <li>
 Ability to work flexible hours, including evening and weekends
 </li>
 <li>
 Additional duties as assigned.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Excellent sales and origination skills, people skills and relationship management talent.
 </li>
 <li>
 Superior negotiation and closing skills.
 </li>
 <li>
 Possess excellent oral and written communication skills.
 </li>
 <li>
 Rapidly absorb and understand new information.
 </li>
 <li>
 Analyze and organize information, discern key elements and identify relationships between them.
 </li>
 <li>
 Use logic and common sense in decision-making, moving quickly or deliberately as appropriate.
 </li>
 <li>
 Show imagination in developing new, creative approaches to problems or in modifying existing approaches.
 </li>
 <li>
 Create sensible, realistic and practical solutions.
 </li>
 <li>
 Overcome obstacles with available resources and do it now.
 </li>
 <li>
 Efficiently and productively plan, organize, budget, schedule and execute assigned tasks; manage multiple assignments and priorities; always having contingency plans and adapt quickly to changing circumstances and priorities.
 </li>
 <li>
 Perform under pressure.
 </li>
 <li>
 Be personable, likable, a good listener and a team player.
 </li>
 <li>
 Be proficient in Word and Excel.
 </li>
 <li>
 Communicate effectively both orally and in writing whether it be one-on-one or in large groups.
 
 
 </li>
 </ul>
 PROFESSIONAL AND PERSONAL CHARACTERISTICS
 
 
 <ul>
 <li>
 Strong desire to win
 </li>
 <li>
 Demonstrated organizational skills.
 </li>
 <li>
 Strong analytical and technical skills.
 </li>
 <li>
 Good financial acumen.
 </li>
 <li>
 Outstanding oral and written communication skills and the ability to interact with a broad constituency.
 </li>
 <li>
 Results-oriented and high energy.
 </li>
 <li>
 Highest level of personal integrity.
 </li>
 <li>
 Ability to multi-task in a fast-paced environment.
 </li>
 <li>
 Ability to prioritize work and meet deadlines.
 </li>
 <li>
 Creative and innovative approach to solving problems and resolving issues.
 
 
 </li>
 </ul>
 
 Supervisory Responsibility
 
 
 
 This position has no supervisory responsibilities.
 
 
 
 Education &amp; Experience
 
 
 
 <ul>
 <li>
 Bachelor's degree (BA/BS) from a 4 year college or university, or equivalent work experience.
 </li>
 <li>
 Minimum 2 years of leasing experience and/or industry experience
 </li>
 <li>
 Excellent organizational skills and ability to establish priorities with little direction in a fast-paced environment.
 </li>
 <li>
 Strong relationships with leasing community in primary markets are a plus.
 </li>
 <li>
 Entrepreneurial mindset
 
 
 </li>
 </ul>
 
 Working Conditions
 
 
 
 This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, etc. The position may require travel. Individual will encounter climate change during traveling via a vehicle, train or plane.
 
 
 
 Physical Demands
 
 
 
 Leasing Agents will have to spend long hours sitting, standing, and providing tours of the property which can cause muscle strain. The Office Support Worker may also have to do some light lifting of supplies and materials from time to time.
 
 
 Environmental Conditions
 
 
 May have to manage a number of projects at one time, and may be interrupted frequently to meet the needs and requests of residents, clients and contractors. The agent may find the environment to be busy, noisy and will need excellent organizational and time and stress management skills to complete the required tasks.
 
 
 
 Sensory Demands
 
 
 
 Sensory demands include use of the computer, which may cause eyestrain and occasional headaches. The office may be noisy and busy making it difficult to concentrate.
 
 
 
 Mental Demands
 
 
 
 The agent will have to manage a number of requests and situations at one time. Stress may be caused by the need to complete tasks within tight deadlines.
</div>

Leasing Agent- Three Light Luxury Apartments

Job Overview Thebes USA, the U.S. division of the international advisory firm Thebes Consult, is seeking a professional and highly motivated Live Chat Agent to join our team. This is a full-time position based in Texas City, Texas. As a key member of our client services team, you will be the first point of contact for prospective and existing clients, providing exceptional support and guidance on our specialised legal, regulatory, investment, and compliance advisory services. The ideal candidate will be an excellent communicator, capable of representing our brand with the highest level of professionalism. This role offers a competitive hourly wage of $25.00 - $39.00 USD per hour. Key Responsibilities * Engage with clients and potential clients via our live chat platform in a prompt, professional, and courteous manner. * Provide accurate and clear information regarding the company's full range of advisory services. * Assess client needs efficiently to direct enquiries to the appropriate specialist consultant or department within the organisation. * Resolve client queries effectively, and escalate complex issues to senior team members when necessary. * Maintain detailed and accurate records of all client interactions within our CRM system. * Uphold a high standard of client satisfaction and contribute to a positive brand experience. * Stay informed about the company’s services and industry trends to provide knowledgeable support. Qualifications and Skills * Proven experience in a customer service, live chat, or client-facing role is essential. * Exceptional written communication skills, with a strong command of UK-English grammar, spelling, and punctuation. * Excellent typing speed and accuracy. * The ability to multitask effectively, manage time, and prioritise tasks in a fast-paced environment. * A patient, professional, and empathetic approach to client communication. * Strong problem-solving skills and attention to detail. * Experience within a professional services environment (e.g., legal, financial, or consulting) is highly desirable but not required. * Familiarity with CRM software would be a distinct advantage.

Live Chat Agent

Silver Star Protection Group

<div>Description: 
Location: 4900 Bannister Rd. Kansas City, MO and 13531 Madison Ave. Kansas City, MO 64145
Status: Full-Time: Monday-Friday 3:00pm-11:00pm
Compensation: $19 to $21 based on experience
Who is Silver Star
Silver Star Protection Group, established in 2014, is a security firm headquartered in Rolling Meadows, Illinois. We offer a comprehensive suite of services, including physical security, security system integration, consultation, and secure transport. We cater to various industries such as cannabis, commercial real estate, construction, data centers, and more. Our leadership team comprises professionals with backgrounds in law enforcement, military, and business sectors. Silver Star Protection Group is dedicated to delivering customized security solutions to meet diverse client needs.
Overview
An Armed Security Guard is responsible for maintaining the safety and security of facilities, employees, customers, and assets, while also being equipped to respond effectively to elevated security threats. This role requires strong situational awareness, adherence to regulations, and the ability to manage incidents with professionalism and precision. The officer's schedule, site assignments, and hours are subject to change based on client needs, staffing requirements, call-offs, and contract adjustments.
Key Responsibilities<ul><li>Monitor premises to deter unauthorized access, theft, and vandalism.</li><li>Maintain professionalism in all interactions with clients, visitors, and staff. Ensure that all communication fosters a positive and secure environment.</li><li>Conduct regular patrols of the assigned site and monitor surveillance equipment, ensuring adherence to the client&rsquo;s security protocols.</li><li>Accurately document any incidents, security breaches, or irregularities, and promptly report them to the appropriate personnel for follow-up.</li></ul>
Additional duties may be assigned by your reporting manager.
Requirements:<ul><li> 
High school diploma or equivalent required.</li><li>Armed License Required.</li><li>Already have or able to obtain a cannabis agent ID.</li><li>Must own a firearm with a level 2 retention holster or higher.</li><li>Previous armed security or related experience preferred.</li><li>Strong situational awareness and attention to detail.</li><li>Excellent communication and de-escalation skills.</li><li>Ability to stand, walk, or patrol for extended periods.</li><li>Capability to respond quickly and effectively in emergencies.</li></ul>
Schedule and Availability<ul><li>Officers are expected to work scheduled shifts at their assigned client sites.</li><li>Shifts, site assignments, and schedules are subject to change based on client and SSPG needs.</li><li>Flexibility is required to work additional shifts, including on-call or emergency coverage when needed.</li></ul>
Benefits<ul><li>Weekly pay on Fridays</li><li>Referral bonus</li></ul>
Work Authorization
Must have legal authorization to work in the United States.
Silver Star Protection Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</div>

Armed Security Guard- Full-Time

Explore 100+ Customer service helpdesk agent in Kansas City this July. Find roles across top companies and apply now to boost your career.