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Ansar Gallery

<p>The customer service department fulfills an important role for the company. Customer service is often the main point of contact for a customer, so representatives can paint the company in a positive light by providing friendly and prompt service. The customer service department can even generate additional sales for the company. Customer service requires a great deal of patience since customers may be rude or demanding at times. The main focus of a customer service department should be to attempt to satisfy the customer's needs. A customer service representative interacts with a company&rsquo;s customers to provide them with information to address inquiries regarding products and services. In addition, they deal with and help resolve any customer complaints.</p><p>Job Type: Full-time</p><p>Pay: QAR1,500.00 - QAR1,750.00 per month</p>

Customer service

Deeb Trading and Advertising

<p>We are looking for a motivated and friendly Customer Service Representative to join our team. The ideal candidate will handle customer inquiries, provide product and service information, and resolve issues in a professional and timely manner. This role requires excellent communication skills, attention to detail, and the ability to work in a fast-paced environment.</p><p>Key Responsibilities:</p><ul><li>Respond to customer inquiries via phone, email, WhatsApp, and social media.</li><li>Provide accurate information about products, services, pricing, and order status.</li><li>Handle complaints professionally and provide appropriate solutions.</li><li>Process customer orders and update records in the system.</li><li>Follow up with customers to ensure satisfaction.</li><li>Coordinate with sales, production, and delivery teams when needed.</li><li>Maintain a positive and professional attitude at all times.</li><li>Assist in administrative tasks related to customer accounts.</li></ul><p>Qualifications &amp; Skills:</p><ul><li>Previous customer service experience is preferred.</li><li>Excellent communication skills in English (Arabic is an advantage).</li><li>Strong problem-solving and multitasking abilities.</li><li>Ability to remain calm under pressure.</li><li>Basic computer skills (email, spreadsheets, CRM systems).</li><li>Professional, polite, and customer-focused personality.</li></ul><p>Work Environment:</p><ul><li>Full-time position.</li><li>Fast-paced, team-oriented work environment.</li><li>Training will be provided.</li></ul><p>Why Join Us?</p><ul><li>Supportive team and friendly work culture.</li><li>Opportunity to grow within the company.</li><li>Competitive salary and benefits.</li></ul><p>Job Type: Full-time</p><p>Pay: QAR2,500.00 - QAR5,000.00 per month</p>

Al Abdulghani Motors

<p></p><div><div><div><div><div><b>Date: </b>Oct 28, 2025
</div></div></div></div><div><div><div><div><b>Location:
</b>Doha
</div></div></div></div><div><div><div><div><b>Company: </b>Al Abdulghani Motors
</div></div></div></div><div><div><div><div><b>Job Requisition ID: </b>882
</div></div></div></div><div><div><div><div><div>All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.</div><div><div><div><div><b>
Job Purpose</b></div>
</div><div><div>
Focus on driving sales for Kinto (Rental) mobility products while providing key customer service and fleet support to ensure a smooth rental experience.</div></div></div><div><div><div><b>
Principal Accountabilities</b></div>
</div><div><ul>
<li><div>Engage with customers across various channels to understand needs, promote KINTO products, and recommend suitable rental solutions to achieve sales targets.</div>
</li>
<li><div>Manage leads and customer interactions through Salesforce CRM, ensuring accurate and up-to-date records.</div>
</li>
<li><div>Process online and in-person reservations, verify documents, prepare contracts, handle payments, and issue receipts.</div>
</li>
<li><div>Monitor and manage bookings via platforms such as Booking.com and Self Drive.</div>
</li>
<li><div>Explain rental terms, coordinate vehicle handovers, and ensure service quality and compliance with company policies.</div>
</li>
<li><div>Address and resolve customer complaints with professionalism and empathy, including escalations from the call center and social media.</div>
</li>
<li><div>Support fleet operations, including vehicle inspections, replacements, maintenance coordination, and accident report handling.</div>
</li>
<li><div>Identify opportunities to improve processes and enhance overall customer satisfaction.</div>
</li>
</ul></div></div><div><div><div><b>Required Qualifications</b></div>
</div><div><ul>
<li><div>Bachelor&rsquo;s degree required</div>
</li>
<li><div>Minimum 2 years experience in rental or fleet operations</div>
</li>
<li><div>Bilingual in Arabic and English (written and spoken)</div>
</li>
<li><div>Strong customer service and professional communication skills</div>
</li>
<li><div>Proven sales ability with confidence in customer engagement</div>
</li>
</ul></div></div></div><div>All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.</div></div></div></div></div></div><p></p>

Customer Service Representative

Evergreen Organics Cafe

<p>Primary Roles &amp; Responsibilities</p><p>1. Customer Service &amp; Communication</p><p>&#9679; Handle all customer inquiries and orders received through WhatsApp, the website, and</p><p>the mobile application.</p><p>&#9679; Manage client communication promptly and professionally for all meal plan&ndash;related</p><p>queries.</p><p>&#9679; Collect and document customer feedback, concerns, and service issues.</p><p>&#9679; Coordinate with the nutritionist to share client updates, preferences, and necessary</p><p>dietary adjustments.</p><p>&#9679; Provide follow-up to ensure customer satisfaction and smooth communication flow.</p><p>2. Order Management</p><p>&#9679; Check, verify, and track all daily orders received through multiple platforms.</p><p>&#9679; Ensure accurate entry, confirmation, and follow-up of orders for the vegan meal plan.</p><p>&#9679; Work closely with the operations and nutrition teams to ensure all meal customizations</p><p>are correctly reflected.</p><p>3. Sales Coordination</p><p>&#9679; Maintain daily records of sales, subscriptions, and renewals.</p><p>&#9679; Tally daily and weekly sales reports and submit them to management.</p><p>&#9679; Assist in upselling meal plans and promoting ongoing offers when required.</p><p>4. Delivery &amp; Logistics Coordination</p><p>&#9679; Prepare and share daily delivery lists and routes with the delivery team.</p><p>&#9679; Ensure accurate delivery schedules and support with route planning when necessary.</p><p>&#9679; Follow up on delivery issues, delays, or errors and ensure timely resolutions.</p><p>5. Internal Collaboration</p><p>&#9679; Work closely with operations, kitchen, and nutrition teams to ensure seamless execution</p><p>of all vegan meal plan services.</p><p>&#9679; Support the department with administrative tasks and any additional responsibilities</p><p>assigned.</p><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>Are you an immediate joiner? </li><li>How much is your salary expectation?</li></ul><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Experience:</p><ul><li>Customer Service : 1 year (Preferred)</li></ul><p>Language:</p><ul><li>Arabic fluently (Preferred)</li><li>English fluently (Preferred)</li></ul><p>License/Certification:</p><ul><li>QID (Preferred)</li></ul><p>Location:</p><ul><li>Doha (Preferred)</li></ul>

Customer Service Executive

Qatari Diar

<div>
 <p>
  We are currently hiring for an impactful leader in Customer Service as
  <strong>
   Director - Customer Service Excellence
  </strong>
  , who would be responsible for leading daily operations in Customer Service Excellence department by ensuring exceptional customer service delivery, implementing innovative strategies to enhance customer satisfaction and achieve measurable KPIs aligned with organizational goals.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Profile Requirements:
  </strong>
 </p>
 <ul>
  <li>
   15+ years' experience in customer service with experience in Qatar/ GCC real estate market.
  </li>
  <li>
   Bachelor's degree in business administration, engineering, science or equivalent is mandatory.
  </li>
  <li>
   Master's degree in business administration, marketing or equivalent is preferred.
  </li>
  <li>
   Excellent communication skills with high level of customer orientation.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Responsibilities:
  </strong>
 </p>
 <p>
  As the Director, Customer Service Excellence, the responsibilities will be as under:
 </p>
 <p>
  <strong>
   Customer Relationship Management
  </strong>
  :
 </p>
 <ul>
  <li>
   Managing customer satisfaction, overseeing customer interactions, and ensuring high quality post purchase experience.
  </li>
  <li>
   Establishing and maintaining long term client relationships by implementing personalized engagement strategies throughout the property purchase and ownership lifecycle.
  </li>
  <li>
   Control escalations and ensure complex customer issues are addressed on time.
  </li>
 </ul>
 <p>
 </p>
 <p>
  <strong>
   Customer Service Strategy and Standards
  </strong>
  :
 </p>
 <ul>
  <li>
   Define and implement customer service standards aligned with industry benchmarks to ensure seamless and consistent customer experience across all touchpoints.
  </li>
  <li>
   Design policies that ensure consistent, positive customer experience across all touchpoints.
  </li>
 </ul>
 <p>
 </p>
 <p>
  <strong>
   Reporting and KPI management
  </strong>
  :
 </p>
 <p>
 </p>
 <ul>
  <li>
   Develop advanced KPIs dashboards to monitor real time metrics on customer satisfaction, response times, resolution rates and identify actionable insights for continuous improvements.
  </li>
  <li>
   Utilize advanced data analytics to prepare insightful reports for executive leadership, highlighting service trends, improvements, and strategic recommendations.
  </li>
 </ul>
 <p>
 </p>
 <p>
  <strong>
   Complaint Resolution and Risk Management
  </strong>
  :
 </p>
 <p>
 </p>
 <ul>
  <li>
   Establish automated complaints resolution framework to track, analyze and resolve issues efficiently to reduce customer attrition and enhance loyalty.
  </li>
  <li>
   Forecast and mitigate potential risks that could negatively impact customer relations or brand reputation.
  </li>
  <li>
   Foster a positive experience that leads to customer loyalty, referrals, and an enhanced reputation for QD.
  </li>
 </ul>
 <p>
 </p>
 <p>
  <strong>
   Organization Structure
  </strong>
  :
 </p>
 <p>
 </p>
 <ul>
  <li>
   Recommend an optimum organization structure for Customer Service excellence department, in coordination with HR department, that aligns with departmental goals.
  </li>
  <li>
   Foster a high-performance culture aligned with business objectives.
  </li>
 </ul>
 <p>
 </p>
 <p>
  <strong>
   Post &ndash; Sales Support and Aftercare
  </strong>
  :
 </p>
 <ul>
  <li>
   Lead Post &ndash; sales operations by standardizing processes for final inspections, property handovers, warranty, and maintenance management.
  </li>
  <li>
   Manage post-purchase inquiries efficiently to enhance customer satisfaction.
  </li>
 </ul>
 <p>
 </p>
 <p>
  <strong>
   Feedback Collection and Continuous Improvement
  </strong>
  :
 </p>
 <p>
 </p>
 <ul>
  <li>
   Implement structured customer feedback mechanism to identify service gaps and areas of improvement.
  </li>
  <li>
   Collaborate with other divisions/ departments to address recurring issues and improve future developments.
  </li>
 </ul>
 <p>
 </p>
 <p>
  <strong>
   Compliance and Regulatory adherence
  </strong>
  :
 </p>
 <p>
 </p>
 <ul>
  <li>
   Ensure strict adherence of customer service practices to relevant industry regulations and company policies.
  </li>
  <li>
   Continuously monitor updates in local and international real estate regulations, ensuring timely adjustment to policies and procedures to main full compliance and mitigate potential risks.
  </li>
 </ul>
 <p>
 </p>
</div>


Director, Customer Service Excellence

Hamad International Airport

<div>
 <p>
  <strong>
   <u>
    About the role:
   </u>
  </strong>
 </p>
 <p>
  Join our award-winning team at HIA and deliver world-class service every day!
 </p>
 <p>
  <br/>
 </p>
 <p>
  Offers passengers the highest level of service, ensuring a seamless and convenient world-class experience at
  <strong>
   Hamad International Airport
  </strong>
  . This role is designed for outgoing and detail-oriented individuals who are passionate about service delivery and committed to creating positive customer interactions.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Key responsibilities
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Assist the Customer Service Supervisor by providing the necessary data to fill the shift report.
  </li>
  <li>
   Prevent and report misuse of company assets or customer properties through the correct process, in order to re-locate lost items.
  </li>
  <li>
   Support the development of procedures for the Senior Customer Service Agent including manuals and policies.
  </li>
  <li>
   Provide customers with accurate and helpful information including but not limited to flight timings, transport, food and beverages, airlines, lounges, hotel and other facilities provided at Hamad International Airport.
  </li>
  <li>
   Conduct survey for the customer service improvement team to understand customer satisfaction pro-actively identify customer needs and positively influence their perception of Hamad International Airport to improve customer satisfaction survey.
  </li>
  <li>
   Prepare, coordinate and monitor the weekly Lost Property disposal and with governmental agencies.
  </li>
  <li>
   Check the overall standard quality (including assets serviceability and cleanliness) of the PTC (Passenger Terminal Complex) to ensure KPI (Key Performance Index) and SLA (Standard Lewi Agreement) are met by services provider.
  </li>
  <li>
   Prepare the report for Departures, Arrivals and Transfer queue Management for the supervisor.
  </li>
  <li>
   Prepare the report for the meals provided to passengers affected by a disruption of the airport operation.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    About you:
   </u>
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Education
   </strong>
   : Bachelor&rsquo;s Degree or equivalent with minimum one year of job-related experience in customer service
   <strong>
    (Freshers are welcome to apply) OR
   </strong>
   High School Diploma with at least two years of relevant experience.
  </li>
  <li>
   Proven ability to deliver high-quality customer service.
  </li>
  <li>
   Fluent in spoken and written English.
  </li>
  <li>
   Computer literate and comfortable with digital systems.
  </li>
  <li>
   Strong understanding of customer-centric operations.
  </li>
  <li>
   Availability for shift work, including weekends and holidays.
  </li>
 </ul>
 <p>
 </p>
</div>


Senior Customer Service Agent

Qatar Airways

<div><div><div><div><div><div><div><div>Job title
</div><div>Senior Customer Service Agent
</div></div><div><div>Ref #
</div><div>250000MW
</div></div><div><div>Location
</div><div>Qatar - Doha
</div></div><div><div>Job family
</div><div>Customer Service
</div></div><div><div><ul><li>Closing date: 29-Nov-2025</li></ul><br>
</div></div></div></div></div><div><div><div><div><div><p><b>About the role:</b></p><p>
Join our award-winning team at HIA and deliver world-class service every day!</p><p>
Offers passengers the highest level of service, ensuring a seamless and convenient world-class experience at <b>Hamad International Airport</b>. This role is designed for outgoing and detail-oriented individuals who are passionate about service delivery and committed to creating positive customer interactions.</p><p><b>
Key responsibilities</b></p><ul><li><p>
Assist the Customer Service Supervisor by providing the necessary data to fill the shift report.</p></li><li><p>
Prevent and report misuse of company assets or customer properties through the correct process, in order to re-locate lost items.</p></li><li><p>
Support the development of procedures for the Senior Customer Service Agent including manuals and policies.</p></li><li><p>
Provide customers with accurate and helpful information including but not limited to flight timings, transport, food and beverages, airlines, lounges, hotel and other facilities provided at Hamad International Airport.</p></li><li><p>
Conduct survey for the customer service improvement team to understand customer satisfaction pro-actively identify customer needs and positively influence their perception of Hamad International Airport to improve customer satisfaction survey.</p></li><li><p>
Prepare, coordinate and monitor the weekly Lost Property disposal and with governmental agencies.</p></li><li><p>
Check the overall standard quality (including assets serviceability and cleanliness) of the PTC (Passenger Terminal Complex) to ensure KPI (Key Performance Index) and SLA (Standard Lewi Agreement) are met by services provider.</p></li><li><p>
Prepare the report for Departures, Arrivals and Transfer queue Management for the supervisor.</p></li><li><p>
Prepare the report for the meals provided to passengers affected by a disruption of the airport operation.</p></li></ul>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualifications
</b></h3></div></div><div><div><div><div><p><b>About you:</b></p><ul><li><p><b>
Education</b>: Bachelor&rsquo;s Degree or equivalent with minimum one year of job-related experience in customer service <b>(Freshers are welcome to apply) OR </b>High School Diploma with at least two years of relevant experience.</p></li><li><p>
Proven ability to deliver high-quality customer service.</p></li><li><p>
Fluent in spoken and written English.</p></li><li><p>
Computer literate and comfortable with digital systems.</p></li><li><p>
Strong understanding of customer-centric operations.</p></li><li><p>
Availability for shift work, including weekends and holidays.</p></li></ul><br>
</div></div><div></div><div><div><br>
<div><b>About Qatar Airways Group
</b></div><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=250000MW</div></div></div></div></div></div></div></div>

Explore 1472+ Customer service in Doha this November. Find roles across top companies and apply now to boost your career.

1472 customer service jobs IN Doha

Customer service

Customer service

Customer Service Representative

Customer Service Executive

Director, Customer Service Excellence

Senior Customer Service Agent

Senior Customer Service Agent