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customer service & admin (female) Jobs in Riyadh

customer service & admin (female)

customer service agent

customer service representative administrative

SkillersZone LLC

<div>
 We are seeking a
 
 Customer Service Representative &ndash; Administrative
 
 to support our customers and internal teams across the
 
 (MENA)
 
 region. This role combines front-line customer support with strong administrative coordination to ensure smooth day-to-day operations, accurate documentation, and timely resolution of customer inquiries. The ideal candidate is service-minded, detail-oriented, organized, and comfortable working in a multicultural, multilingual environment.
 
 
 You will serve as a key point of contact for customers via phone, email, chat, and messaging platforms, while also handling administrative tasks such as data entry, filing, appointment scheduling, reporting, and coordination with logistics, finance, sales, and technical teams. This role requires excellent communication skills, professionalism, discretion with sensitive information, and the ability to manage multiple priorities with a calm, solutions-focused approach.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Customer Service (Primary)
 </li>
 <li>
 Respond promptly and professionally to customer inquiries through multiple channels (phone, email, chat, WhatsApp/other messaging tools where applicable)
 </li>
 <li>
 Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures
 </li>
 <li>
 Resolve complaints and service issues with empathy, patience, and clear follow-through, escalating complex cases to the appropriate department when needed
 </li>
 <li>
 Track and manage customer requests from first contact to closure, ensuring timely updates and adherence to service-level expectations
 </li>
 <li>
 Maintain a positive customer experience by demonstrating cultural awareness, courteous language, and appropriate communication etiquette across MENA markets
 </li>
 <li>
 Collect customer feedback and share insights with supervisors to improve service quality, processes, and recurring issue resolution
 </li>
 <li>
 Administrative Support (Core)
 </li>
 <li>
 Maintain accurate customer records, case notes, and service history in CRM/ERP systems, ensuring data quality and compliance
 </li>
 <li>
 Prepare and update documentation such as order forms, service tickets, delivery notes, customer correspondence, and internal reports
 </li>
 <li>
 Coordinate appointments, service visits, call-backs, and follow-ups; manage calendars and scheduling across teams
 </li>
 <li>
 Support internal workflows including filing, scanning, archiving, and organizing digital documents in shared drives/systems
 </li>
 <li>
 Assist with invoice queries and basic finance coordination (e.g., payment status checks, forwarding documents, confirming billing details) in collaboration with the finance team
 </li>
 <li>
 Generate weekly/monthly customer service summaries (e.g., volume of requests, resolution time, common issues, customer satisfaction inputs)
 </li>
 <li>
 Cross-Functional Coordination
 </li>
 <li>
 Liaise with operations, logistics, and warehouse teams to track deliveries, handle delays, and communicate updates to customers clearly
 </li>
 <li>
 Work closely with sales teams to support customer onboarding, account updates, and post-sales coordination
 </li>
 <li>
 Collaborate with technical support (if applicable) to ensure accurate troubleshooting, scheduling, and customer guidance
 </li>
 <li>
 </li>
 <li>
 </li>
 <li>
 Communicate consistently across different countries/time zones within MENA, ensuring handovers and continuity for ongoing cases
 
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 High school diploma required; Bachelor&rsquo;s degree or diploma in a related field is preferred
 </li>
 <li>
 Basic of experience in customer service, administrative support, call center operations, hospitality, retail support, or a similar customer-facing role (MENA experience is a strong advantage)
 </li>
 <li>
 Proficiency with common office tools (Microsoft Office/Google Workspace), especially Excel/Sheets, email management, and document formatting
 </li>
 <li>
 Experience using CRM systems
 </li>
 <li>
 Language Requirements (MENA-Focused)
 </li>
 <li>
 Basic Arabic (spoken and written)
 </li>
 <li>
 English basic (spoken and written)
 </li>
 <li>
 Skills and Competencies
 </li>
 <li>
 Strong customer-first mindset with the ability to remain calm and professional under pressure
 </li>
 <li>
 Excellent verbal and written communication with clear, polite, and solution-oriented messaging
 </li>
 <li>
 Strong attention to detail and accuracy in documentation, data entry, and record-keeping
 </li>
 <li>
 Ability to prioritize tasks, manage multiple tickets, and meet deadlines in a fast-paced environment
 </li>
 <li>
 Problem-solving capability: identify root causes, propose solutions, and escalate effectively when needed
 </li>
 <li>
 High integrity and discretion when handling confidential customer and company information
 </li>
 <li>
 Cultural sensitivity and awareness of customer expectations across different MENA countries
 </li>
 <li>
 Working Conditions and Schedule
 </li>
 <li>
 Role may be office-based, hybrid, or remote depending on business needs and country regulations
 </li>
 <li>
 Typical working weeks in parts of MENA may follow Sunday&ndash;Thursday, with flexibility required during peak periods
 </li>
 <li>
 Willingness to support schedule changes during Ramadan or regional holidays as operational needs require (with fair scheduling practices)
 </li>
 <li>
 </li>
 <li>
 </li>
 <li>
 Some roles may require occasional coordination outside standard hours to support customers in different time zones or manage urgent cases
 
 
 
 
 </li>
 </ul>
 
 Performance Indicators (KPIs)
 
 
 
 Success in this role is commonly measured by:
 
 
 First response time and overall resolution time
 
 
 Quality and accuracy of case documentation
 
 
 Customer satisfaction feedback (CSAT) and complaint handling quality
 
 
 Ticket backlog management and follow-up consistency
 
 
 Adherence to policies, scripts/processes, and service standards
 
 
 Administrative accuracy (data quality, report timeliness, document compliance)
 
 
 
 Career Growth Opportunities
 
 
 
 This role offers clear development pathways, depending on performance and interest, including:
 
 
 Senior Customer Service Representative / Team Lead
 
 
 Customer Experience (CX) Specialist
 
 
 Office Administrator / Operations Coordinator
 
 
 Sales Support / Account Coordinator
 
 
 Quality Assurance (QA) or Training Specialist
 
 
 
 Equal Opportunity Statement
 
 
 
 We are committed to creating an inclusive workplace that respects diversity across the MENA region. All qualified applicants will be considered without discrimination based on nationality, gender, age, disability, or any other protected status in line with applicable local laws.
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Customer Service Representative – Administrative

IIQAF

<div>Company: IIQAF Group 
Location: Riyadh, Saudi Arabia 
Industry: Hospital / Health Care 
Salary: SAR 7,000 &ndash; SAR 7,500 per month 
Job Type: Full-Time
<h2 class="jobSectionHeader">Job Overview</h2>
IIQAF Group is seeking a professional and customer-focused Receptionist in Riyadh to manage front desk operations within our healthcare facility. The ideal candidate will have experience in front office administration, patient reception, appointment scheduling, customer service, and healthcare administrative support.
This role is suitable for candidates searching for Receptionist jobs in Riyadh, Hospital Receptionist jobs Saudi Arabia, Front Desk Executive positions, Healthcare Customer Service roles, or Medical Receptionist jobs in KSA.
<h2 class="jobSectionHeader">Key Responsibilities</h2>
<ul><li>Welcome and assist patients, visitors, and guests in a professional manner</li><li>
Manage front desk operations and reception area</li><li>
Handle phone calls, emails, and appointment scheduling</li><li>
Maintain patient records and administrative documentation</li><li>
Provide accurate information about hospital services and procedures</li><li>
Coordinate with doctors, nurses, and administrative departments</li><li>
Manage visitor logs and maintain security procedures</li><li>
Handle inquiries, complaints, and service requests</li><li>
Ensure smooth daily operations at the reception desk</li></ul>
<h2 class="jobSectionHeader">Requirements</h2>
<ul><li>Diploma or Bachelor&rsquo;s degree in Business Administration, Healthcare Administration, or related field</li><li>
Experience in hospital or healthcare environment preferred</li><li>
Excellent communication and interpersonal skills</li><li>
Strong organizational and multitasking abilities</li><li>
Proficiency in Microsoft Office and scheduling systems</li><li>
Professional appearance and customer service attitude</li><li>
Immediate availability preferred</li></ul></div>

Receptionist

Rgheeb

<div>Rgheeb is excited to invite applications for the position of Retail Sales Representative. In this role, you will be the face of our company, directly engaging with customers in our retail environment to provide exceptional service and drive product sales. You will be responsible for assisting customers, answering inquiries about our products, and promoting special offers. The ideal candidate will have a passion for retail, strong interpersonal skills, and a proactive approach to sales. At Rgheeb, we believe in creating a welcoming atmosphere that enhances the customer experience, and we&rsquo;re looking for someone who can embody that spirit! 
Responsibilities<ul>
<li>Engage with customers to understand their needs and provide tailored product recommendations.</li>
<li>Assist customers with inquiries, product selections, and the checkout process.</li>
<li>Maintain a clean and organized sales floor, ensuring product displays are appealing and stocked.</li>
<li>Promote and upsell product promotions and special offers to increase sales.</li>
<li>Handle customer returns and exchanges in a professional manner.</li>
<li>Collaborate with team members to achieve sales targets and improve customer satisfaction.</li>
<li>Stay informed about product features, pricing, and promotional campaigns.</li> 
</ul> 
 
Requirements 
<ul>
<li>Previous experience as a Retail Sales Representative or in a customer service role is preferred.</li>
<li>Strong communication and interpersonal skills.</li>
<li>Ability to work in a fast-paced retail environment.</li>
<li>Sales-oriented with a focus on providing an exceptional customer experience.</li>
<li>Basic math skills for handling transactions accurately.</li>
<li>Flexibility to work varying shifts, including evenings and weekends.</li>
<li>High school diploma or equivalent; further education in a related field is a plus.</li> 
</ul> 
 
Benefits</div>

Field Sales Representative

Sonic Electronics

Job description:This is a full-time on-site role for an AV Sales Representative at Sonic Electronics located in Saudi . The AV Sales Representative will be responsible for retail sales, customer service, communication, sales, and relationship building in the B2B sector.Responsibilities<ul><li>Identify and develop relationships with key retail partners to drive B2B sales of AV products, ensuring alignment with their business objectives.</li><li>Conduct thorough market research to understand trends and customer needs, utilizing insights to tailor sales strategies effectively.</li><li>Deliver engaging product presentations and demonstrations to retail clients, showcasing the benefits and features of AV solutions.</li><li>Negotiate contracts and pricing with retail partners, ensuring mutually beneficial agreements that enhance profitability.</li><li>Collaborate with marketing teams to create targeted campaigns that resonate with retail customers and drive lead generation.</li><li>Provide exceptional after-sales support to retail partners, addressing any issues and ensuring customer satisfaction.</li><li>Stay updated on industry advancements and product innovations to position the company as a thought leader in AV technology.</li><li>Participate in trade shows and industry events to network and promote the company's AV solutions within the retail sector.</li><li>Train and support retail staff on product knowledge and sales techniques, empowering them to effectively promote AV solutions.</li><li>Monitor sales performance metrics and utilize data analytics to adjust strategies and improve overall sales effectiveness.</li><li>Experience in managing AV products, including AV mounts, brackets, IT solutions, cables, and accessories.</li></ul>Qualifications<ul><li>Sales skills</li><li>AV Knowledge is a must</li><li>Arabic Speaker</li><li>Customer Service and Communication skills</li><li>Relationship Building skills</li><li>1-3 years experience in the audio-visual industry.</li><li>Ability to work in a fast-paced environment</li><li>Bachelor's degree in Business Administration, engineering or related field.</li></ul>Job Type: Full-time

AV Sales Representative

CCL Global

<div>
 
 CCL Arabian Solutions (part of the CCL Global group) are working with an International Consultancy to recruit a PMO Manager to head up a new Water treatment project based in in Riyadh; KSA.
 
 
 
 
 
 As the senior-most Consultant representative you will be responsible for directing, coordinating, and supervising the entire Water Management Office (WMO) team on this major program of works. This role ensures that all TSE-related planning, operations, engineering oversight, asset management, governance, and compliance activities are executed in full alignment with their clients governance frameworks, PMO processes, and strategic objectives.
 
 
 
 
 
 The WMO Representative acts as the primary interface between the Consultant, the PMO Water Management Director, project departments, external authorities, contractors, and service providers. This role ensures coherent management of the Riyadh TSE system, strategic decision-making, coordinated delivery of Long-Term Planning, Daily O&amp;M Oversight, Governance &amp; Compliance and continuous performance monitoring consistent with international and national standards.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 Leadership, Governance &amp; Strategic Oversight:
 
 
 <ul>
 <li>
 Provide overall leadership to the WMO team and ensure full alignment with project strategic objectives.
 </li>
 <li>
 Oversee the execution of Long-Term Planning,Daily O&amp;M Oversight, and Governance &amp; Compliance.
 </li>
 <li>
 Establish lines of communication and coordination with PMO WaterManagement Director, RCRC stakeholders, contractors, and consultants.
 </li>
 <li>
 Ensure full adherenceto RCRC policies,workflows, procedural controls,and reporting protocols.
 </li>
 <li>
 Supervise the WMO team&rsquo;s performance, productivity, and resourceallocation across all
 </li>
 <li>
 functional domains.
 </li>
 <li>
 Provide senior-level advice on asset lifecycle strategy,system expansion, TSE optimization, and sustainability objectives.
 </li>
 </ul>
 
 
 
 
 
 Technical &amp; Operational Oversight:
 
 
 <ul>
 <li>
 Lead and validatelong-term TSE demand planning, hydraulicmodelling reviews, and engineering analyses performed by the WMO technical specialists.
 </li>
 <li>
 Ensure the propersupervision of TSE O&amp;M Contractors, including compliance with
 </li>
 <li>
 SLAs, KPIs, safetystandards, and technical procedures.
 </li>
 <li>
 Direct the resolution of engineering challenges affecting TSE assets,pumping stations, transmission pipelines, reservoirs, and control systems.
 </li>
 <li>
 Provide senior oversighton SCADA integration, digital systems, cybersecurity requirements, and operational readiness.
 </li>
 <li>
 Ensure engineering decisionsand operational recommendations maintain system
 </li>
 <li>
 reliability, safety, and performance.
 </li>
 </ul>
 
 
 
 
 
 Compliance, Reporting&amp; Documentation:
 
 
 <ul>
 <li>
 Ensure all TSE-related activities comply with project governance requirements and PMO processes.
 </li>
 <li>
 Approve and submitWeekly, Monthly, and Quarterly WMO progress reports.
 </li>
 <li>
 Approve the IPC for the TSE Operation contractors.
 </li>
 <li>
 Oversee preparation of the AnnualWork Plan, budgets,variance reports, and rolling forecasts.
 </li>
 <li>
 Ensure documentation control,QA/QC reviews, and traceability of all technical,
 </li>
 <li>
 contractual, and governance documentation.
 </li>
 </ul>
 
 
 
 
 
 Stakeholder Coordination &amp; External Interface:
 
 
 <ul>
 <li>
 Chair weekly, monthlycoordination meetings with TSE O&amp;Mcontractors, consultants, and technical partners.
 </li>
 <li>
 Interface with externalauthorities (NWC, MEWA, SEC, Amana,SWCC, and end users).
 </li>
 <li>
 Lead discussions on system constraints, operational incidents, shutdowns, and inter-agency dependencies.
 </li>
 <li>
 Resolve conflicts, facilitate approvals, remove bottlenecks, and elevate decisions requiring PMO or RCRC leadership input.
 </li>
 </ul>
 
 
 
 
 
 Contractual &amp; Administrative Leadership:
 
 
 <ul>
 <li>
 Issue site instructions, certificate recommendations, and non-binding technicaldirectives.
 </li>
 <li>
 Support procurement and evaluation of TSE-related contractors and service providers.
 </li>
 <li>
 Monitor contractual compliance, variations, payment certificates, and performance claims.
 </li>
 <li>
 Ensure the team maintains accurateregisters for legal compliance, procurement, and authority interactions.
 </li>
 </ul>
 
 
 
 
 
 Risk, Safety &amp; Quality Oversight:
 
 
 <ul>
 <li>
 Ensure all WMO activities complywith QHSE guidelines and Saudi regulatory requirements.
 </li>
 <li>
 Oversee risk assessments, emergency response planning, and mitigation strategies.
 </li>
 <li>
 Approve corrective actionsfor safety incidents, asset failures, engineering anomalies, and system disruptions.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp;Experience
 
 
 <ul>
 <li>
 Master&rsquo;s degree in Engineering, Water Management, Asset Management, or related discipline.
 </li>
 <li>
 15+ years in water infrastructure planning, TSE/wastewater systems,asset
 </li>
 <li>
 management, or utilityoperations.
 </li>
 <li>
 Proven experience leadingmultidisciplinary teams.
 </li>
 <li>
 Strong background in asset lifecycle planning, hydraulic systems,SCADA governance.
 </li>
 <li>
 Preferred certification: IAM or equivalent.
 </li>
 <li>
 Strong communication, leadership, and stakeholder management skills.
 </li>
 <li>
 English language: Full Professional Proficiency; Arabic is an advantageous.
 </li>
 </ul>
 
 
 
 
 
 Competencies &amp; Behavioral Attributes
 
 
 <ul>
 <li>
 Strategic thinker with ability to implement operational programs.
 </li>
 <li>
 Excellent interpersonal and stakeholder coordination skills.
 </li>
 <li>
 Strong analytical and decision-making ability.
 </li>
 <li>
 High ethical standardsand professionalism.
 </li>
 <li>
 Adaptability to evolvingprogram needs.
 </li>
 </ul>
 
 
 
 
 
 Deliverables &amp; Performance Indicators
 
 
 <ul>
 <li>
 Weekly, Monthly, and Quarterly WMO progress reports.
 </li>
 <li>
 Annual Work Plan, budgets, KPI dashboards.
 </li>
 <li>
 Compliance reports, governance documentation.
 </li>
 <li>
 Oversight of all Task deliverables.
 </li>
 </ul>
 
 
</div>

PMO Manager

Nestlé

<div><div><div>Position Snapshot<ul><li>
Position Title: Sales Representative &ndash; B2B</li><li>
Location: Riyadh, Saudi Arabia</li><li>
Department: Sales</li><li>
Reports To: Head of B2B</li><li>
Employment Type: Full-Time</li></ul> 
Position Summary
Nestl&eacute; Waters is the global leader in bottled water, proudly producing Al Manhal and Nestl&eacute; Pure Life in Saudi Arabia.
As part of our commercial expansion, we are seeking a Sales Representative &ndash; B2B to join our Riyadh team. 
This role focuses on driving growth, executional excellence, and customer partnerships across corporate offices, banks, institutions (healthcare, education, industrial, governmental), and HORECA channels. 
A DAY IN THE LIFE &hellip; 
<ul><li>
Manage a defined customer portfolio within corporate, institutional, and HORECA channels to achieve volume and revenue targets.</li><li>
Conduct daily field visits to engage with customers, identify opportunities, and ensure service excellence across all touchpoints.</li><li>
Build and maintain long-term partnerships with key clients, purchasing teams, and distributors.</li><li>
Execute sales and promotional programs, ensuring market visibility and channel compliance.</li><li>
Identify new business opportunities through structured market mapping and competitive analysis.</li><li>
Collaborate cross-functionally with marketing, logistics, and finance to deliver seamless customer experiences.</li><li>
Monitor sales performance, forecast demand, and report market insights to management.</li><li>
Uphold Nestl&eacute;&rsquo;s standards of quality, safety, and ethical business practices in all field operations.</li></ul> 
What Will Make You Successful&hellip; 
<ul><li>
Bachelor&rsquo;s degree in business administration, Marketing, or related field.</li><li>
0&ndash;4 years of relevant experience in B2B or FMCG field sales, preferably in the beverage or foodservice sector.</li><li>
Demonstrated success in managing large accounts and driving execution excellence.</li><li>
Strong interpersonal, communication, and negotiation skills.</li><li>
Excellent command of Arabic and English.</li><li>
Valid Saudi Driving License required.</li></ul> 
What We Offer At Nestl&eacute; 
When you join Nestl&eacute; Waters, you become part of a team committed to excellence, integrity, and customer trust. 
We value performance, collaboration, and continuous improvement empowering our people to deliver results that make a difference. 
We Offer 
<ul><li>
Exciting opportunities to develop your career your way</li><li>
A culture of respect, with diversity, equity and inclusion at its core</li><li>
A dynamic international environment empowering you to learn, develop and grow</li><li>
The opportunity to represent globally trusted brands with local impact.</li></ul> 
At Nestl&eacute;, we want to help shape a better and healthier world, inspire people to live healthier lives and deliver impact at a scale and pace that makes a difference. We do this by fostering a diverse, friendly, supportive, and collaborative environment, that creates positive disruption, embraces innovation, and empowers people and teams to win. We aim to hire friendly, respectful, inspiring people who care about the people&rsquo;s lives that we touch every single day. 
Be a force for good. Join Nestl&eacute; and visit us on www.nestle.com.</div></div></div>

Sales Representative -B2B

NICE ONE

<div>Join Nice One as a Customer Service Representative to deliver exceptional support and help strengthen customer relationships. This role is open to all candidates and supports diversity and inclusion. The ideal candidate is empathetic, patient, and solution-oriented, able to communicate clearly and represent the company professionally.<h2 class="jobSectionHeader">
Primary Responsibilities &ndash; Provide outstanding customer support and ensure positive experiences</h2><ul><li>
Respond to customer inquiries via phone, email, chat, and in-app messaging in a timely and professional manner.</li><li>
Troubleshoot customer issues by identifying root causes, offering appropriate solutions, and following up to ensure resolution.</li><li>
Process orders, returns, refunds, and escalations accurately, maintaining detailed records in the company CRM or support system.</li><li>
Coordinate with internal teams (operations, logistics, and sales) to resolve complex customer matters and improve service delivery.</li><li>
Meet or exceed individual performance metrics such as response time, resolution rate, and customer satisfaction scores.</li><li>
Maintain a professional and empathetic tone in all customer interactions, representing Nice One's values and standards.</li><li>
Collect customer feedback and report recurring issues and improvement opportunities to the team lead.</li></ul><h3 class="jobSectionHeader">
Qualifications and Skills &ndash; Effective communication and problem-solving for customer success</h3><ul><li>
High school diploma or equivalent; additional education in customer service, communication, or related fields is a plus.</li><li>
Previous experience in customer service, call center, retail, or other customer-facing roles preferred; motivated beginners are welcome.</li><li>
Excellent verbal and written communication skills in Arabic; proficiency in English is an advantage.</li><li>
Comfortable using CRM systems, helpdesk software, and standard office applications to log interactions and track issues.</li><li>
Strong problem-solving skills, attention to detail, and the ability to prioritize tasks under pressure.</li><li>
Customer-focused, patient, and able to remain calm and professional with challenging situations.</li></ul><h4 class="jobSectionHeader">
Personal Attributes &ndash; Professionalism, initiative, and teamwork</h4><ul><li>
Empathetic and approachable, with a genuine desire to help customers succeed.</li><li>
Self-motivated, reliable, and able to work independently while collaborating with colleagues as needed.</li><li>
Organized and punctual, with strong follow-through and accurate record keeping.</li><li>
Adaptable to changing priorities and open to learning new systems and processes.</li><li>
Respectful and professional in all interactions, contributing to a positive company image.</li></ul><h5 class="jobSectionHeader">
Benefits and Work Conditions &ndash; Competitive compensation and development opportunities</h5><ul><li>
Competitive base salary with performance-based incentives and recognition programs.</li><li>
Flexible shifts and options for remote or hybrid work depending on the role and location.</li><li>
Comprehensive training on products, customer service best practices, and company tools provided at no cost.</li><li>
Opportunities for career growth within Nice One based on performance and professional development.</li><li>
An inclusive workplace that values diversity and equal opportunity for all applicants.</li></ul><h6 class="jobSectionHeader">
How to Apply &ndash; Become part of our customer support team</h6>
If you are a customer-focused professional or an ambitious individual seeking to start a career in customer service, submit your CV through our online recruitment portal. Please include your city of residence and availability. We welcome applicants from all backgrounds and look forward to reviewing your application.</div>

Customer Service Representative

Explore 903+ Customer service representative administrative in Riyadh this March. Find roles across top companies and apply now to boost your career.