customer care specialist (bilingual german/english) - remote

customer service representative (csr) remote

customer service representative - behavioral health (monday-friday 11:45am-8:15pm est)

ai service desk technician Jobs in New York

ai service desk technician

customer care specialist (bilingual german/english) - remote Jobs in New York

customer service representative Jobs in New York

customer service representative

customer service representative (csr) remote Jobs in New York

customer service representative - behavioral health (monday-friday 11:45am-8:15pm est) Jobs in New York

customer service representative csr remote

Mind Friend

<div>
 <strong>
  Linkedin:
 </strong>
 https://www.linkedin.com/company/mindfriend
 <br/>
 <br/>
 <strong>
  Location:
 </strong>
 100% Remote
 <br/>
 <br/>
 <strong>
  Job Type:
 </strong>
 Full-time / Part-time
 <br/>
 <br/>
 <strong>
  About Mind Friend
  <br/>
  <br/>
 </strong>
 At Mind Friend, we believe that accessing quality mental healthcare should be as simple as reaching out to a good friend. We are a fast-growing telehealth platform dedicated to providing compassionate, accessible, and effective psychological support to our clients from the comfort of their homes. We are looking for a highly empathetic and organized
 <strong>
  Telehealth Psychologist Assistant
 </strong>
 to join our fully remote team and support our licensed psychologists in delivering top-tier care.
 <br/>
 <br/>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <strong>
  What You'll Do
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   The Setup Expert: Guide new users through account creation, integration, and initial profile settings via live chat and screen-share
  </li>
  <li>
   Account Troubleshooting: Resolve complex login issues, billing discrepancies, and permission settings with speed and precision
  </li>
  <li>
   Tech Translator: Take "tech-speak" and turn it into clear, simple instructions for our non-technical users
  </li>
  <li>
   AI Collaboration: Use our internal AI co-pilot tools to summarize history and provide faster, more accurate resolutions
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  ✅ You're a Great Fit If:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience: You have 1-2 years in a remote customer-facing role (SaaS or Tech experience is a huge plus!)
  </li>
  <li>
   The "Helper" DNA: You genuinely enjoy the "Aha!" moment when a customer finally understands a feature
  </li>
  <li>
   Tech-Fluent: You're comfortable with CRMs (Zendesk/Salesforce), Slack, and modern AI productivity tools
  </li>
  <li>
   Clear Communicator: Your writing is professional, warm, and free of typos
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <strong>
  5 days training provided
  <br/>
  <br/>
 </strong>
 <strong>
  🏠 Remote Setup Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   A quiet, dedicated workspace
  </li>
  <li>
   High-speed internet (Minimum 50 Mbps down / 10 Mbps up)
  </li>
  <li>
   Comfortable using video for team syncs and occasional customer "guided setups."
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Why You'll Love It Here
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   100% Remote: Work from wherever you're most productive
  </li>
  <li>
   Tech-Forward: We use the latest AI tools to handle the "boring" stuff so you can focus on meaningful human interaction
  </li>
  <li>
   Growth Path: We prioritize internal promotions to Lead CSR, Quality Assurance, or Product Management
  </li>
 </ul>
</div>


Customer Service Representative (CSR) Remote

Stafford Communications Group

<div>Description:
<p><b>
Be The Next</b></p><b>
Customer Care Specialist (Bilingual German/English) - Remote</b><br>
<br>
<b>Premier NX</b> is the expert in providing Customer Experience Solutions. We are the next evolution for our clients and your career.<p>
Our clients include many prestigious brands in pharmaceutical, healthcare, food, consumer packaged goods and beauty care companies. As a <b>Customer Care Specialist</b>, you will contribute to Premier NX&rsquo;s success by meeting our client&rsquo;s service levels.</p><p>
Come join us!</p><p><b>
SUMMARY:</b> We are seeking a detail-oriented and customer-focused Bilingual German/English Customer Care Specialist to support a well-known global brand in the baby carrier space. The <b>Customer Care Specialist</b> is responsible for responding to complex consumer inquiries via phone, email and live chat.<b> </b>The Specialist will assist German and English-speaking consumers with order inquiries, product information, shipping updates, refund processing and replacements accurately and efficiently.</p><p><b>
Hours of Operation</b>: We provide support to our client from <b>Monday through Friday with shifts between 7:00AM &ndash; 3:00PM EST or 8:00AM &ndash; 4:00PM EST. </b>Specialists work remotely with equipment supplied provided the required minimum internet speed service is validated.</p><p><b>
Key points of the role:</b></p><ul><li>
Our contact center provides extraordinary service and the Representative must demonstrate a high level of sensitivity, empathy, and patience with each consumer.</li><li>
We support a Remote Representative workforce by providing the equipment needed for the role (e.g. laptop and accessories). Candidates are required to meet specific employment conditions as outlined in our Telecommuting Policy, including having a private workspace and a minimum level internet service of 100 MBPS (megabits per second) download speed.</li><li>
This is a high-volume call center position and as such, you will be assigned a shift time which serves as your regular work schedule. You must adhere to your assigned work schedule and complete each shift in its entirety. While this position is remote, it is not a flexible position where you can adjust your own schedule.</li><li>
Candidates must be able to work with multiple systems and communication channels at the same time. Attention to detail is critical as many of our cases are not first contact resolution. All contact information and notes must be complete to allow another representative to move the case forward.</li><li>
Consumer contact with our call center is regularly audited for Quality Assurance (QA), product knowledge and case coding.</li><li>
We consider our representatives on this product a team working together to address the questions, concerns and issues</li><li>
Our training process is intense and requires self-discipline. The first couple of days requires independent reading to understand the team setup and our client's website and pricing. After which, new representatives will participate in remote training on our systems, SOPs and product training. The more time you put into training the more successful you will be.</li></ul><p><b>
KEY RESPONSIBILITIES:</b></p><ul><li>
Answer incoming phone calls, live chats, and respond to written communication.</li><li>
Troubleshoot any issues related to the consumer product.</li><li>
Assist consumers with order inquiries, product information, and shipping updates.</li><li>
Process refunds and replacements accurately and efficiently,</li><li>
Make recommendations based on consumer&rsquo;s needs.</li><li>
Effectively handle quality complaints, adverse events and claims according to Standard Operating Procedures while maintaining superior customer service etiquette.</li><li>
Deliver a high-quality, empathetic customer experience across all channels.</li><li>
Manage multiple systems and tasks simultaneously in a fast-paced environment.</li><li>
Continually maintain working knowledge of all company products, services, and promotions.</li><li>
Fully, accurately, and immediately log all customer and contact information, using various CRM tools and adhering to all compliance standards.</li></ul>
Requirements:
<p><b>
QUALIFICATIONS:</b></p><ul><li>
Fluent in German and English (written and spoken).</li><li>
Ability to multitask and navigate multiple systems efficiently.</li><li>
Excellent verbal and written communication skills with attention to detail including active listening and reflection with the goal of gathering information and delivering supportive and consultative problem-solving.</li><li>
Must be able to maintain professional behavior and a courteous and helpful demeanor in stressful situations.</li><li>
Familiarity with smartphone technology and applications, and ability to navigate between several computer screens (e.g., CRM Software, ACD System, Email and Web Browser) while actively listening and entering customer information is critical.</li><li>
Previous customer service experience preferred.</li></ul><p><b>
EDUCATION and/or EXPERIENCE:</b></p><ul><li>
College degree preferred with minimum of 3 years customer service experience.</li><li>
Strong computer experience working on multiple software programs.</li><li>
Consultative customer service skills: ability to analyze a customer&rsquo;s situation and present a solution.</li><li>
Excellent interpersonal, communication, and organizational skills with the ability to work collaboratively and effectively in a fast-paced environment.</li><li>
Excellent writing skills and experience with social media management and providing customer service online across multiple channels (e.g. email, social media &amp; chat).</li><li>
Must be authorized to work in the US without sponsorship.</li></ul><p>
Together, we can offer endless possibilities! What is <b>next</b> for you?</p></div>

Customer Care Specialist (Bilingual German/English) - Remote

DataAnnotation

<div>
 We are looking for a Customer Service Representative to join our team to train AI models. You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of each model.
 <br/>
 <br/>
 In this role you will need to hold an expert level of expertise in writing, editing, and language use. Other related fields include, but are not limited to: applied skills in research and fact-checking.
 <br/>
 <br/>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   This is a full-time or part-time REMOTE position
  </li>
  <li>
   You&rsquo;ll be able to choose which projects you want to work on
  </li>
  <li>
   You can work on your own schedule
  </li>
  <li>
   Projects are paid hourly starting at $20+ USD per hour, with bonuses on high-quality and high-volume work
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Give AI chatbots tasks and evaluate their outputs
  </li>
  <li>
   Evaluate the quality produced by AI models for correctness and performance
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Fluency in English (native or bilingual level)
  </li>
  <li>
   Detail-oriented
  </li>
  <li>
   Excellent command of grammar, style, and brand voice
  </li>
  <li>
   A current, in progress, or completed Bachelor&rsquo;s degree is preferred but not required
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Notes
  <br/>
  <br/>
 </strong>
 Payment is made via PayPal. We will never ask for any money from you. PayPal will handle any currency conversions from USD. Only applicants in the United States will be considered for this role. This is an independent contract position.
 <br/>
 <br/>
 #generalist
</div>


Customer Service Representative

Bausch Health

<div><div>Job Description<p></p><div><div><br>
</div></div><div><div>
</div></div><div><div><div><div>Senior Field Services Engineering Tech - NYC (Aesthetics Med Device)
</div></div></div></div><div><div><div><div>Job Location: NewYorkCity, New York, USA
</div></div></div></div><div><div><div><div>Job Requisition ID: 14362<br>
</div></div></div></div><p></p><div><div><div><div><p>Join our global diversified pharmaceutical company enriching lives through our relentless drive to deliver better health outcomes to our patients. We are all in it together to make a difference. Be a part of a culture that doesn't just wait for change but actively creates it&mdash;where your skills and values drive our collective progress and impact.</p><br>
</div></div></div></div><p></p><div><div><div><div><p>This position is located in NY, NY.</p><br>
<p></p>
<p>
The Senior Field Service Engineering Technician provides advanced technical support for Solta Medical systems through on-site service and remote troubleshooting. This remote role ensures optimal system performance and customer satisfaction by performing installations, maintenance, and repairs, while also supporting escalations and field analysis. The position partners closely with Product Support, Depot, and Engineering teams to drive service quality and continuous improvement.</p>
<p>
Principle Responsibilities and Duties:</p><p><br>
Note: The following are meant to be representative but not necessarily all inclusive of the duties and responsibilities for this position title.</p><br>
<p></p>
<ul><li>Core Technical Functions</li></ul><p><br>
o Follow documented Field Service Procedures<br>
o Use diagnostic tools, service aids, service documents and log files to troubleshoot, test and repair medical equipment (laser, RF and ultrasound).<br>
o Provide technical expertise for servicing Solta Medical equipment.<br>
o Provide on-site field service including product installation, maintenance, upgrades, and repairs.<br>
o Use proprietary software tools to review system log files for error evaluation, system troubleshooting, and field analysis.<br>
o Use escalation process to inform Service Manager of unresolved issues and suggest performance improvements.</p><br>
<p></p>
<ul><li>Customer &amp; Partner Interaction</li></ul><p><br>
o Assist with service calls and email from customers, distributors, and internal personnel.<br>
o Provide customer, distributor, and/or third-party training as necessary.<br>
o Draft, maintain and train to service procedures and process documentation to support consistent field execution and compliance.<br>
o Conduct technical and procedural training for third-party repair personnel and distributors to ensure proper service and maintenance of Solta systems.</p><br>
<p></p>
<ul><li>Logistics &amp; Territory Management</li></ul><p><br>
o Manage parts and scheduling in the territory for timely service parts shipments.<br>
o Maintain trunk stock parts inventory and replenishment to comply with established operating standards.<br>
o Work with third-party service consultants for territory coverage of service repairs.</p><br>
<p></p>
<ul><li>Documentation &amp; Case Management</li></ul><p><br>
o Utilize Salesforce and ServiceMax to accurately record service activity, field actions, and case updates.<br>
o Manage Salesforce / ServiceMax case workflows to ensure timely and complete case closure and communication with customers and internal teams.</p><br>
<p></p>
<ul><li>Leadership &amp; Collaboration</li></ul><p><br>
o Acts as a mentor to members of the Product Support and Service organization.<br>
o Be prepared to lead team meetings and act as interim manager when needed.<br>
o Contribute to product specific meetings when asked with practical insight and detail as needed.</p><br>
<p></p>
<p>
Other Experience, Training or Certifications Required:</p><div><br>
&bull; Minimum HS degree or GED, preferred AA Degree in Electronics, Biomedical Engineering, or equivalent experience&bull; Minimum 7+ years of previous field service<br>
<ul><li>Medical Device: Experience with medical devices a plus</li><li>Regulatory: Working knowledge of FDA and/or QSR and/or experience in a regulated industry a plus</li><li>Risk Management: General knowledge of risk management for medical devices a plus</li><li>Design Control: General knowledge of design control process a plus</li><li>ESD: General knowledge of ESD environment</li><li>Self-starter, detail oriented, demonstrated ability to support customers with minimal supervision</li><li>Ability to use diagnostic test equipment</li><li>Ability and willingness to work with various teams including sales, marketing, engineering and manufacturing in the support of company products</li><li>Ability to produce results while working with multiple projects under tight deadlines</li><li>Excellent customer service and support skills</li><li>Ability to maintain inventory / service records and paperwork in a timely manner</li><li>Valid driver&rsquo;s license and acceptable driving record required</li><li>Approximately 50% travel on average required, mostly domestically but occasionally internationally</li><li>Advanced Ability to use Microsoft Windows software including Word, Excel, PowerPoint, Teams and Outlook</li></ul></div><br>
<p></p>
<p>
Language and Verbal Skills</p><p><br>
Individual must have excellent verbal and written communication skills and a demonstrated ability to communicate clearly and professionally.</p>
<p>
Math Skills</p><p><br>
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.</p>
<p>
Analytical and Reading Skills</p><p><br>
Ability to read and understand company procedures. Ability to define problems, collect data, establish facts, draw valid conclusions and report on findings.</p>
<p>
Physical Requirements</p><p><br>
While performing the duties of this job, the employee may be required to perform lifting tasks of up to 70 pounds for short durations. Duties of this job may involve standing and/or walking for extended periods of time. Duties also involve daily keyboard data entry. Specific vision abilities required by this job include close vision.</p>
<p>
Work Environment</p><p><br>
Most work will be performed in an office environment or at a customer&rsquo;s site (typically a private medical practice). The noise level in the work environment is usually low to moderate. Some work may entail incidental exposure to bio-hazardous materials (repair product in doctor&rsquo;s offices) where the employee must employ standard techniques to protect against chemical and biological hazards</p>
<p>
Safety</p><p><br>
Solta Medical is committed to the health and safety of our employees. We expect that all employees will perform their responsibilities while maintaining a safe, cooperative, and productive work environment, thus ensuring the health and safety of themselves and others.</p><br>
<p></p>
<p>
The range of starting base pay for this role is $34.00 to $45.00 per hour. Actual starting pay will be based on a wide range of factors including, but not limited to, relevant skills, experience, qualifications, education and location. In addition to base pay, this position is eligible for participation in either (i) our annual bonus program or (ii) a sales incentive plan.</p><br>
<p></p>
<p>
Benefits package includes a comprehensive Medical (includes Prescription Drug), Dental, Vision, , Flexible Spending Accounts, 401(k) with matching company contribution, discretionary time off, paid sick time, tuition reimbursement, parental leave, short-term and long-term disability, life insurance, accidental death &amp; dismemberment insurance, paid holidays, employee referral bonuses and employee discounts.</p><br>
</div></div></div></div><p></p><div><div><div><div><p>We are an Equal Opportunity Employer. EOE Disability/Veteran. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates collaboration.</p></div></div></div></div></div></div><div></div>

Senior Field Services Engineering Tech - NYC (Aesthetics Med Device)

Medical Training Institute of New York

<div></div><div><div><b>Assistant Registrar</b></div>
<div>Student Support Specialist</div>
<div><br>
<b>Job details</b><br>
<br>
<b>Work type:</b><i> </i>Full-time/part-time (hourly)<br>
<b>Location:</b><i> </i>New York City<br>
<b>Categories: </b>Staff</div>
<div></div><div><b>Job type</b><br>
Full-Time/Part-Time
<div><b>Pay</b></div>
<div><div><b>$20 - $24 an hour</b></div></div>
<div></div><b>Shift and schedule: Monday - Friday</b><br>
Weekends and Evenings as needed.<br>
<br>
Medical Training Institute of New York is an educational institution with ten years of experience in healthcare training. We pride ourselves in our quality of training and the professionals who graduate from our institution. We offer Pharmacy Technology, Medical Billing &amp; coding classes, Dialysis, and Dental. Phlebotomy, EKG, Nursing Assistant, Patient Care Technician, and Medical Assistant. As an Assistant Registrar and Student Support Specialist at the Medical Training Institute of New York, you have an established set of duties and responsibilities to ensure the optimal environment for teaching and learning and the ideal functioning of the school as an educational institution. You are responsible for providing high-level customer service to prospective students and informed and personalized guidance during the admissions process.<br>
<br>
<b>Job Description:</b></div>
<div><br>
The Office of the Registrar provides quality service and support to students, faculty, administrators, alumni, and the external community through timely and accurate handling of enrollment activities and records in accordance with academic policies, professional standards, and governmental regulations. The Assistant Registrar and Student Support Specialist will be responsible for promoting student satisfaction and service. The Assistant Registrar and Student Support Specialist is a proactive member of the Registrar team, providing oversight and support of day-to-day functions with the ability to resolve issues. This position requires a fully in-person work schedule on our Manhattan campus and does not qualify for remote work.<br>
<br>
<br>
<b>ESSENTIAL DUTIES AND RESPONSIBILITIES</b></div>
<ul><li>Serve as the front-line customer service representative to students, faculty, and staff.</li>
<li>Manage cross-registration, reverse transfer, consortiums, and Non-Credit applications.</li>
<li>Respond to and professionally manage Admissions@mtiofnewyork.com email while remaining in compliance with FERPA guidelines.</li>
<li>Responsible for processing and approving student registrations and withdrawals.</li>
<li>Represent the Office of the Registrar at the Student Solution Center by providing in-person support, including resolving registration, financial aid, and bursar issues.</li>
<li>Process graduation applications and assist with TAP processing and audits.</li>
<li>Responsible for the timely completion of all in-person and online transcript requests.</li>
<li>Support, troubleshoot, and guide students, advisors, faculty, staff, and other departments within the college.</li>
<li>Maintain the integrity, accuracy, retention, and security of student records.</li>
<li>Ensure campus-wide compliance with FERPA regulations.</li>
<li>Assist with managing student workers.</li>
<li>Assist students with inquiries and issues in person and via phone while ensuring compliance with FERPA.</li>
<li>Assist the Associate Registrar in providing leadership in the daily operations of the office and to provide a service-oriented office to students, faculty, staff, external office visitors and agencies.</li>
<li>Other duties as assigned.</li>
</ul><div><b>Requirements:</b><br>
<b>Minimum Qualifications</b>:</div>
<ul><li>Bachelor's degree from an accredited college or university.</li>
<li>One (1) year of full-time and responsible experience in higher education to include customer service.</li>
<li>Proficiency with Microsoft Office Suite (Excel, Outlook, PowerPoint, Word).</li>
<li>Knowledge and understanding of FERPA and student records privacy policies.</li>
<li>Ability to display and execute good customer service skills and good listening skills.</li>
<li>Cultural competence and ability to communicate effectively, in writing and verbally, with diverse constituencies.</li>
<li>Strong verbal and written communication skills and the ability to work within a team.</li>
<li>Ability to multi-task, prioritize, and execute tasks with strong attention to detail.</li>
<li>Availability and ability to work a flexible schedule during peak periods, including evenings and/or weekends.</li>
</ul>
<div></div><div><b>Preferred Qualifications:</b></div>
<ul><li>Master's degree from an accredited college or university.</li>
<li>Reporting experience.</li></ul></div>

School Assistant Registrar

CVS Health

<div><p>We&rsquo;re building a world of health around every individual &mdash; shaping a more connected, convenient and compassionate health experience. At CVS Health&reg;, you&rsquo;ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger &ndash; helping to simplify health care one person, one family and one community at a time.</p><p></p><p><b>
Position Summary</b></p><div><div><div><div><p>
CVS Aetna has an opportunity available for a full time Customer Service Representative in the Behavioral Health team. This role provides advocate care to assist the member with a clear path to care, claims understanding and resolution and educates the member with online resources. The Customer Service Representative guides the member through their members plan of benefits, Aetna policy and procedures as well as having knowledge of resources to comply with any regulatory guidelines.</p><p></p><p><b>
Position Overview</b></p><ul><li><p>
Schedule: Monday-Friday 11:45AM-8:15PM EST</p></li><li><p>
Schedules subject to change at any time with advanced notice due to business need.</p></li><li><p>
Holiday/PTO Requirements: As a 24-hour call center operation, we will treat holidays as normal working business days, unless you have been approved for time off. This means you would work your normal shift if the Company Observed Holiday falls on your normal workday. No PTO available the first 45 days of employment.</p></li><li><p>
Training Requirements: First six weeks of employment will be training on Monday-Friday 9:00AM-5:30PM EST.</p></li></ul><p></p><p><b>
What you will do</b></p><ul><li><p>
Creates an emotional connection with our members by understanding and engaging the member to the fullest to champion for our members' best health.</p></li><li><p>
Taking accountability to fully understand the member&rsquo;s needs by building a trusting and caring relationship with the member.</p></li><li><p>
Anticipates customer needs.</p></li><li><p>
Performs review of member claim history to ensure accurate tracking of benefit maximums and/or coinsurance/deductible.</p></li><li><p>
Performs financial data maintenance as necessary.</p></li><li><p>
Explains member's rights and responsibilities in accordance with contract.</p></li></ul><p></p><p><b>
Workspace Requirements</b></p><ul><li><p>
Must have a quiet/secure workspace in your home.</p></li><li><p>
Recommended Technical requirements when obtaining your own residential internet service.</p></li><li><p>
Select an internet service that is either broadband or fiber (e.g., Verizon Fios, Comcast).</p></li><li><p>
Select a minimum of 25mbps/3mbps. Remember, the higher the speed, the faster your internet. A hardwired connection is required (ethernet connection); a wireless connection will introduce the risk of performance degradation.</p></li><li><p>
Consider the internet usage of others in the household during your scheduled working hours. You may need to obtain a higher speed internet connection so your ability to perform your work is not affected. Streaming video content and gaming will significantly reduce the amount of bandwidth available for your corporate equipment.</p></li></ul><p></p><p><b>
Required Qualifications</b></p><ul><li><p>
1+ years of experience in a healthcare, call center environment.</p></li><li><p>
Experience using Microsoft Office products&rsquo; specifically Excel, Outlook, and Word.</p></li></ul><p></p><p><b>
Preferred Qualifications</b></p><ul><li><p>
Previous Behavioral Health, Medical, or Insurance background.</p></li><li><p>
Experience working from home in a remote role.</p></li></ul><p></p><p><b>
Education</b></p><ul><li><p>
High School Diploma or GED.</p></li></ul></div></div></div></div><p></p><p><b>
Anticipated Weekly Hours</b></p>
40<p></p><p><b>
Time Type</b></p>
Full time<p></p><p><b>
Pay Range</b></p><p>
The typical pay range for this role is:</p><p></p>
$17.00 - $31.30<p></p><p>
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.</p><p><br>
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.</p><p></p><p><b>
Great benefits for great people</b></p><p></p><p>
We take pride in our comprehensive and competitive mix of pay and benefits &ndash; investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:</p><ul><li><p><b>
Affordable medical plan options,</b> a <b>401(k) plan </b>(including matching company contributions), and an <b>employee stock purchase plan</b>.</p></li><li><p><b>
No-cost programs for all colleagues </b>including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.</p></li><li><p><b>
Benefit solutions that address the different needs and preferences of our colleagues</b> including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.</p></li></ul><p></p><p>
For more information, visit https://jobs.cvshealth.com/us/en/benefits</p><p></p>
We anticipate the application window for this opening will close on: 05/01/2026<p></p><p>
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.</p></div>

Customer Service Representative - Behavioral Health (Monday-Friday 11:45AM-8:15PM EST)

Wilson Elser

<div><div><p><b>Wilson Elser</b> is a leading defense litigation law firm with more than 1400 attorneys in 46 offices throughout the United States. Founded in 1978, we rank among the top 100 law firms identified by The American Lawyer and 36 in the National Law Journal's survey of the nation's largest law firms.</p></div><p>
Our firm is committed to attracting and retaining professionals who value each other and the service we provide by embracing Teamwork, Collaboration, Client Service, and Innovation. If you are a motivated professional looking for a long-term fit where you can grow in a role, and will be valued and empowered, then we invite you to apply to our <b>On-Site IT Support Analyst</b> in our <b>New York </b>office.</p>
<p><b><i>
This position is a full-time on site position.</i></b></p>
<p><b>
The Position</b></p>
<p>
This role provides on-site technology support to our attorneys and staff in an assigned office location. Acting as a resident technology support expert, it is expected for this role to properly troubleshoot and resolve hardware, software, and peripheral issues reported by all personnel working at that assigned office location. As a local representative of Wilson Elser's national IT department, the ideal candidate thrives on working in a fast-paced, growing environment and has the ability to provide white-glove, concierge-level services while juggling multiple demands.</p>
<p><b>
Key Responsibilities:</b></p>
<ul>
<li>Understand and execute standard operating procedures for imaging and deploying computer equipment for onboarding new hires.</li>
<li>Collect and track equipment from departed end users following standardized asset tracking procedures.</li>
<li>Provide support for video conferencing and related A/V on-site systems.</li>
<li>Install, configure, and troubleshoot software, including document management, Microsoft office applications, remote conferencing tools, and financial systems.</li>
<li>Coordinate user requirements with regional supervisors, management, and other IT teams.</li>
<li>Build service-based relationships with the attorneys and staff, while utilizing exceptional customer service skills.</li>
<li>Collaborate with other team members on tasks or requests, in an efficient and expeditious manner.</li>
<li>Evaluate and record tickets for ongoing requests for new hardware, software installations, and incidents reported by end users within your assigned office.</li>
<li>Adhere to organizational change management processes.</li>
<li>Perform special duties, tasks, or projects, as required.</li>
</ul>
<p><b>Qualifications</b></p>
<ul>
<li>Minimum 2 years in technical support on IT hardware, software, and desktop peripherals, including but not limited to:
<ul><li>Windows 10 &amp; Windows 11 Operating Systems</li>
<li>Microsoft Office O365 with a strong acumen in Outlook</li>
<li>Desktop client v. web-based applications</li>
<li>Active Directory &amp; Azure AD</li>
<li>Zoom Rooms &amp; Microsoft Teams</li>
<li>Desktop Driver Controls</li>
<li>All-in-One Monitors</li>
<li>VPN, Remote Access, &amp; Cloud Network Access</li>
<li>Virtual Desktop Environments and Functions</li>
<li>Cloud &amp; On-Prem Telephony functions</li>
<li>Desktop imaging &amp; BIOS controls</li>
<li>LAN and SD-WAN support</li>
</ul></li></ul><ul><li>Minimum 3 years working in ITSM and ITIL environments.</li>
<li>Self-starter with the ability to manage own time effectively and work autonomously.</li>
<li>Ability to lift and move items up to 50 lbs.</li>
<li>Ability to travel throughout the region, if needed.</li>
<li>Experience working in an environment that promotes active listening, transparency, and customer-centric service.</li>
<li>Experience in system operations and/or administration a plus.</li>
<li>Prior law firm experience a big plus.</li>
<li>Strong analytical and problem-solving skills.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Certifications in CompTIA A+, CompTIA Network+, or MCDST, HDI Support Center Analyst.</li>
<li>ITIL4 certification preferred (in-house training is available).</li>
</ul>
<p><b>Education</b></p>
<ul>
<li>Bachelor's degree in Computer Science, Information Security, or other related field. Or equivalent work experience.</li>
<li>Certifications in CompTIA A+, CompTIA Network+, or MCDST, HDI Support Center Analyst, or ITIL preferred but not required.</li>
</ul><div><p><b>
Why Should You Apply?</b></p>
<ul>
<li><b><i>Benefits:</i></b><i> Outstanding benefits package, including 401k match and generous PTO plan</i></li>
<li><b><i>Career Growth:</i></b><i> Ample opportunities for professional development and advancement</i></li>
<li><b><i>Employee Perks:</i></b><i> Access to corporate discount plans and other benefits</i></li>
</ul><h5 class="jobSectionHeader"><b><i>Wilson Elser welcomes submissions of candidates for our open positions exclusively from recruitment agencies with an active, signed fee agreement who have been granted access to a position through our dedicated Recruitment Agency Portal. We are unable to consider submissions from recruitment agencies without a current (dated as of 7/1/2024) agreement in place. We appreciate your understanding. For collaboration inquiries or to establish an agreement, please contact us at </i></b><b><i>talentacquisition@wilsonelser.com</i></b><b><i>.</i></b></h5>
<h5 class="jobSectionHeader"><b><i>Wilson Elser is committed to a collegial work environment in which all individuals are treated with respect and dignity. It is the Firm's policy that employment will be based on merit, qualifications, and competence. Further, employment decisions will be made without regard to an applicants race, color, age, sex, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation or preference, gender identity, physical or mental disability, status as a victim of domestic violence, sex offenses, or stalking, past or present service in the uniformed services or application or obligation to serve in the uniformed services, or any other characteristic protected by law.</i></b></h5>
<h5 class="jobSectionHeader"><b><i>Wilson Elser endeavors to make the Wilson Elser website accessible to any and all users. You may review our Accessibility Policy </i></b><b><i>here</i></b><b><i>.</i></b></h5>
<h5 class="jobSectionHeader"><b><i>California Residents may review our CCPA notice for applicants and employees </i></b><b><i>here</i></b><b><i>.</i></b></h5>
<h5 class="jobSectionHeader"><b>#ZR</b></h5></div></div>

On-Site IT Support Analyst

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