customer support executive

csr - customer service representative Jobs in Islamabad

csr - customer service representative

customer experience representative intership Jobs in Islamabad

customer sales representative (csr) Jobs in Islamabad

customer sales representative (csr)

customer service representative - early morning shift Jobs in Islamabad

customer service representative early morning shift

P&S Logistics Pty Ltd.

We are seeking a driven, friendly, and outgoing individual to fill the position of Phone Centre Operator based within our Communication Centre in Islamabad, Pakistan.<ul><li>You will be responsible for taking inbound calls for all the customer enquiries and booking services for new and existing customers while building and maintaining strong relationships to ensure customer loyalty.</li><li>The successful applicant will have excellent customer service skills, excellent phone manner, along with the ability to profile customer needs, follow up with both providers and respond to customers with estimated bookings, pick up and delivery times for their vehicles in an efficient manner.</li></ul>Your primary role will consist of:<ul><li>Answering phone calls from customers in relevance to their vehicle bookings in Australia.</li><li>Follow up and informing customers of their estimated pickup and delivery times.</li><li>Assist customers with their general enquire</li><li>Recording and distributing messages.</li><li>Monitoring the emails and responding to them on time.</li></ul>You will also be required to perform:<ul><li>Customers follow-ups.</li><li>Follow-ups with carriers</li><li>Provide assistance and support to other staff members of the Communication Centre as directed by your manager.</li></ul>To be successful in this role you will have:<ul><li>A bubbly, friendly, outgoing, and professional personality.</li><li>Preferably the first language is English</li><li>Excellent communication skills &ndash; specifically inbound call.</li><li>Excellent organisational skills.</li><li>A strong customer focuses.</li><li>An ability to work in a close-knit team environment.</li><li>Ability to work in a fast-paced, pressured environment while remaining upbeat and positive.</li><li>Strong computer and administrative skills.</li><li>Ability to effectively handle customer queries and concerns in a positive manner.</li></ul>P&amp;S Logistics is your leading provider of local and nationwide vehicle transport and freight services, working alongside leading Australian carriers.<ul><li>Our buying power and industry knowledge not only makes us one of the most competitive in the market.</li><li>With over 10 years of experience, we understand the importance of quality service.</li><li>Join our amazing team of individuals who love putting people first and enjoy assisting customers with their inquires in a fast-paced environment.</li></ul>Job Types: Full-time, ContractPay: Rs70,000.00 - Rs80,000.00 per monthWork Location: In person

Customer Service Representative - Early Morning Shift

Atlantis BPO Solutions Private Limited

Location: I-9/3, Islamabad (Onsite) Shift: US Night Shift (6:00 PM &ndash; 3:00 AM)Atlantis BPO Solutions is looking for an Inbound Customer Support Representative to join its US Telecom campaign. Candidates with outbound sales, telesales, or call center experience are highly encouraged to apply.Key Responsibilities:<ul><li>Handle inbound customer calls</li><li>Assist customers with internet &amp; cable service activations</li><li>Explain plans, pricing, and promotions</li><li>Resolve customer queries professionally</li><li>Update customer records in CRM</li><li>Meet individual performance targets</li></ul>Requirements:<ul><li>Excellent English communication skills</li><li>Strong customer handling and sales skills</li><li>Basic computer knowledge</li><li>Ability to work the US Night Shift</li></ul>Experience:<ul><li>6 months to 2 years of experience in Inbound Sales, Customer Support, Telecom, or Call Center is preferred.</li><li>Candidates with Outbound Sales, Telesales, Appointment Setting, or Cold Calling experience are highly encouraged to apply.</li><li>Fresh candidates with excellent English communication skills are also encouraged to apply.</li></ul>Benefits:<ul><li>Competitive Basic Salary</li><li>Performance-Based Incentives</li><li>Attendance Bonus</li><li>Career Growth Opportunities</li></ul>Pay: Rs70,000.00 - Rs250,000.00 per monthWork Location: In person

Inbound Customer Support Representative

Zones IT Solutions

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook
 
 
 
 Position Overview
 
 
 
 As a Field Dispatch Coordinator, you will ensure Zones work is performed efficiently &amp; accurately. You will provide consistency in customer deliverables by training &amp; onboarding technicians and engineers, assisting in the preparation of project manuals, performing pilot installations, quality assurance checks, and performing supervisory functions for the Field Services Team.
 
 
 
 What You Will Do As The Field Dispatch Coordinator
 
 
 
 Employees employed in the role of Field Dispatch Coordinator shall be required to apply their independent minds and demonstrate intellectual abilities in their decision-making.
 
 
 To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
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 Perform pilot installation for our customers to verify and validate the scope of services and installation scripts.
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 Work with the Project Management Office to prepare project manuals on each project for our technicians and engineers which will outline topics such as:
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 Contact information
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 Escalation procedures
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 Scope of services
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 Installation scripts and processes
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 Schedules and teams
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 Locations and maps
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 Site completion checklists
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 Provide onboarding, training, and support for Field Technicians
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 Perform quality assurance checks and team assessments to ensure:
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 Performance of the complete scope of services as outlined in the SOW
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 Installation scripts and processes are completed, meeting client directed specifications
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 Be available for all escalations and questions as a dedicated technical support resource
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 Route and manage subcontractor work orders
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 Collect and validate appropriate deliverables upon completion for delivery to project manager
 
 
 </li>
 </ul>
 
 Education/Certification
 
 
 
 Bachelor&rsquo;s degree in IT/Business Administration or any other related field
 
 
 
 Required Experience
 
 
 
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 5+ years&rsquo; experience with PC systems, related peripherals, common software programs, and Operating Systems
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 Thorough understanding of the connectivity of devices to LAN and WAN
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 Candidates must possess the ability and willingness to adapt to working off-hours, weekends a without prior notification
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 Strong interpersonal and customer service skills
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 Ability to communicate internally and externally on all levels and through all mediums.
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 Experience and success in working with various delivery organizations to achieve deliverables
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 Ability to effectively prioritize and execute tasks in a high-pressure environment
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 Ability to work and adapt to change in a fast-paced environment
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 Excellent written and verbal communication skills
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 Voice and Data cabling experience (Installation, termination, testing)
 
 
 </li>
 </ul>
 
 Preferred
 
 
 
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 Experience with Service Desk and ITSM tool suite
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 Concepts of networking fundamentals
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 FTMA operations and field dispatch coordination experience
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 Experience with Service Now
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 Resource supervisory experience
 
 
 </li>
 </ul>
 Zones offers a comprehensive Benefits package
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, and retirement benefits in line with Company policy. Employees also enjoy additional perks such as the Voluntary Pension Scheme, EOBI, complimentary meals, and access to our in-house gym.
 
 
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 
 
 All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
 
 
 Shift Timings: 07:00 P.M to 04:00 A.M (Pk time)
</div>

Field Dispatch Coordinator

Edge

<div>
 
 
 Who We Are
 
 
 
 EDGE is building a bridge between Top Global Talent and the US Healthcare &amp; Insurance Industry. We are on a mission to create a borderless network of exceptional talent with people at the center of everything we do. See our values and more on onedge.co.
 
 
 
 
 
 
 Role Overview
 
 
 
 Our valued partner is seeking a Customer Support Representative (Farsi &amp; English) to deliver exceptional customer service across a multilingual support environment. This role is responsible for assisting customers through inbound and outbound phone interactions, resolving inquiries, documenting customer cases, and ensuring a seamless customer experience across every touchpoint.
 
 
 
 
 
 The successful candidate will primarily support English-speaking customers while also providing assistance to Farsi-speaking customers as needed. Working as part of a global customer support team, you will serve as a trusted point of contact by delivering timely resolutions, navigating multiple systems, and maintaining a high standard of professionalism and empathy throughout every interaction.
 
 
 Success in this position requires excellent communication skills, confidence in handling high call volumes, strong problem-solving abilities, and the flexibility to work rotating shifts aligned with U.S. business hours. The ideal candidate is customer-focused, adaptable, detail-oriented, and passionate about delivering outstanding service.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Customer Support &amp; Communication
 
 
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 Handle inbound and outbound customer calls in a professional, courteous, and timely manner.
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 Deliver exceptional customer service while resolving customer inquiries, requests, and concerns.
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 Provide clear, accurate, and empathetic support throughout every customer interaction.
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 Build positive customer relationships by demonstrating professionalism, patience, and active listening.
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 Escalate complex customer issues through appropriate internal channels when necessary.
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 </ul>
 
 
 Multilingual Customer Assistance
 
 
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 Primarily support English-speaking customers across various customer service scenarios.
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 Provide support in Farsi for customers requiring bilingual assistance.
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 Ensure language support is delivered with accuracy, professionalism, and cultural awareness.
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 Maintain consistent service quality across both supported languages.
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 </ul>
 
 
 Case Documentation &amp; System Navigation
 
 
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 Accurately document customer interactions, resolutions, and case details within internal systems.
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 Navigate multiple applications and support platforms while actively assisting customers.
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 Maintain complete and organized customer records in accordance with established procedures.
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 Follow all workflows, documentation standards, and client service protocols.
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 </ul>
 
 
 Operational Excellence
 
 
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 Meet established productivity, quality, and customer satisfaction goals.
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 Effectively manage back-to-back customer interactions while maintaining attention to detail.
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 Balance multiple priorities in a fast-paced, phone-based support environment.
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 Demonstrate sound judgment and problem-solving skills to deliver efficient customer resolutions.
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 </ul>
 
 
 Team Collaboration &amp; Compliance
 
 
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 Collaborate with internal teams to ensure timely issue resolution and a seamless customer experience.
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 Participate in onboarding, training sessions, coaching, and ongoing professional development.
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 Adhere to company policies, security standards, confidentiality requirements, and client procedures.
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 Contribute to a positive, collaborative, and customer-first team culture.
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 </ul>
 
 
 
 
 
 Requirements
 
 
 
 
 Experience &amp; Education
 
 
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 High School Diploma or equivalent required.
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 Minimum 1&ndash;2 years of experience in customer service, call center operations, phone support, or a similar customer-facing role.
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 Experience supporting U.S.-based customers is preferred.
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 Previous experience within healthcare, insurance, or service-based industries is considered an advantage.
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 </ul>
 
 
 Language &amp; Communication Skills
 
 
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 Excellent spoken and written English with a clear, professional communication style.
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 Mandatory fluency in spoken Farsi.
 
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 Strong verbal communication skills with the ability to build rapport and confidently handle customer conversations in both languages.
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 Excellent active listening, interpersonal, and conflict resolution skills.
 </li>
 </ul>
 
 
 Technical &amp; Functional Skills
 
 
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 Comfortable working across multiple systems while managing live customer interactions.
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 Strong computer literacy and ability to quickly learn new software applications.
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 Ability to accurately document customer interactions while maintaining productivity.
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 Reliable high-speed internet connection and a professional remote work environment.
 </li>
 </ul>
 
 
 Core Competencies
 
 
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 Customer-first mindset with a passion for delivering exceptional service.
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 Ability to remain calm, composed, and solution-oriented under pressure.
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 Strong multitasking, organizational, and time management skills.
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 Excellent attention to detail and accuracy.
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 Self-motivated with the ability to work independently while contributing effectively within a team.
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 Adaptable and comfortable in a fast-paced, performance-driven environment.
 </li>
 </ul>
 
 
 
 
 
 What We Offer
 
 
 
 At Edge, we believe our greatest innovation is our people. When you join our globally minded team, you'll thrive in a supportive, forward-thinking environment where your growth and well-being are our top priorities.
 
 
 
 
 
 We protect your peace of mind by offering a competitive starting base salary of
 
 USD 750 for the first three months
 
 , with an increase upon successful completion of the probationary period. You'll also receive comprehensive health and life insurance, along with a balanced leave package designed to support you and your family. This includes 14 annual vacation days with leave encashment options, 12 calendar weeks of paid maternity leave, 2 calendar weeks of paid paternity leave, and all mandated public holidays by Pakistani Law.
 
 
 Discover a career where you can truly push boundaries, fully backed by a team that invests in your future and respects your rights.
 
 
 
 
 
 
 Our Hiring Process
 
 
 
 
 Application Review:
 
 Submit your application and resume. Our team carefully evaluates all candidates to ensure a good fit.
 
 
 
 Edge Interview:
 
 You'll be invited to connect with a representative from Edge to present a detailed and tailored fit to your profile.
 
 
 
 Client Interviews:
 
 Successful candidates finish an onboarding and training phase and are placed in client interviews to showcase their skills and align with specific client needs.
 
 
 
 Final Selection:
 
 Once a good match is made, you'll join the Edge Global Talent Community, ready to make an impact in the world of healthcare.
 
 
 
 
 
 
 Why Choose Edge?
 
 
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 Be part of a dynamic, global community that values your skills.
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 Work on projects that make a real difference in people's lives.
 </li>
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 Enjoy a clear path for career growth and development.
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 Be a part of a people-first and talent-centric culture.
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 </ul>
 
 
 
 
 
 Talent Boilerplate
 
 
 
 At Edge, we're on a mission to create a world where geographic borders are no longer a barrier for people to obtain full-time employment and fair wages. That's why we've created a global hiring network that seamlessly connects exceptional talent from all over the world with businesses in North America that most need to fill positions. The Edge Talent Network is a community of like-minded professionals through which you can unlock your potential, showcase your skills, and earn what you're worth.
 
</div>

Customer Support Representative - Farsi

NESL-IT (SMC PVT) LTD

Location: On-site, Islamabad Shift Timing: 08:00 AM &ndash; 5:00 PM (overlapping hours as required) Employment Type: Full-timeCompany Overview: We are a growing professional workspace offering co-working and office facilities to individuals and businesses. We focus on client experience, smooth operations, and professional service delivery.About the Role We are looking for a confident and well-spoken Female Receptionist to manage front desk operations, handle walk-in queries, coordinate facility visits, and support co-working space sales.Key Responsibilities<ul><li>Handle incoming queries and walk-in clients professionally</li><li>Manage facility visits and client coordination</li><li>Assist in closing co-working space deals</li><li>Manage front desk and floor activities</li><li>Coordinate with internal teams for smooth operations</li><li>Maintain visitor and deal records</li></ul>Requirements<ul><li>Strong communication and interpersonal skills</li><li>Presentable personality with professional attitude</li><li>Confidence in dealing with clients and negotiations</li><li>Ability to manage multiple tasks efficiently</li><li>Prior front desk or customer-facing experience (preferred)</li></ul>Compensation<ul><li>Fixed Salary (budget open for proposal)</li><li>Commission on every successful deal closed</li></ul>What You&rsquo;ll Get<ul><li>Commission-based earning opportunity</li><li>Client interaction &amp; sales exposure</li><li>Professional work environment</li><li>Growth opportunities</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Are you comfortable working an on-site role in I-10/3, Islamabad?</li><li>Are you available to work the shift timing from 3:00 PM to 11:00 PM?</li><li>When can you join if selected?</li></ul>Work Location: In person

Female Receptionist / Front Desk Executive

olevels.com school

We're Hiring! Early Years Assistant Teacher Banigala, Islamabad | Olevels.com SchoolAre you passionate about working with young children and supporting their early learning journey? We are looking for a caring, energetic, and dedicated Early Years Assistant Teacher to join our team.What You'll Be Doing:<ul><li>Assist the lead teacher in daily classroom activities</li><li>Support children's learning through play-based and interactive activities</li><li>Help maintain a safe, clean, and engaging classroom environment</li><li>Supervise students during class, breaks, and school activities</li><li>Assist with classroom preparation, learning materials, and student records</li><li>Encourage positive behavior and support children's social and emotional development</li></ul>Pay: From Rs20,000.00 per monthAbility to commute/relocate:<ul><li>Islamabad: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>The school is located in Banigala Islamabad, will you be able to commute and arrange transport accordingly?</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Early Years Assistant Teacher

Simcoe IT

Job Title: Sales SupervisorIndustry: Retail (Dollar Shop) Location: PWD Road, Islamabad Job Type: Full-Time &ndash; OnsiteWorking Hours<ul><li>11:00 AM &ndash; 9:00 PM</li><li>12:00 PM &ndash; 10:00 PM (After Lockdown)</li></ul>Off Days: 2 off days per monthSalary: PKR 60,000 &ndash; 70,000 + CommissionKey Responsibilities<ul><li>Supervise and lead the sales team to achieve daily, weekly, and monthly sales targets.</li><li>Develop and implement effective sales strategies to maximize revenue.</li><li>Monitor sales performance and provide coaching to improve team productivity.</li><li>Ensure attractive product displays and maintain high visual merchandising standards.</li><li>Deliver excellent customer service and resolve customer complaints professionally.</li><li>Prepare daily, weekly, and monthly sales plans and monitor progress.</li><li>Maintain store discipline, cleanliness, and operational standards.</li><li>Coordinate with management regarding inventory, stock replenishment, and product availability.</li><li>Train, mentor, and onboard new sales staff.</li><li>Prepare daily sales reports and submit performance updates to management.</li><li>Ensure compliance with company policies and operational procedures.</li><li>Motivate the team to achieve sales goals while maintaining a positive work environment.</li></ul>Requirements<ul><li>2&ndash;4 years of experience in retail sales, preferably in a dollar shop, supermarket, or retail store.</li><li>Proven experience in sales supervision and team management.</li><li>Strong understanding of retail operations and customer service.</li><li>Knowledge of visual merchandising and product display techniques.</li><li>Excellent communication, leadership, and interpersonal skills.</li><li>Strong problem-solving and decision-making abilities.</li><li>Ability to work in a fast-paced retail environment.</li><li>Basic computer skills and experience preparing sales reports.</li></ul>Pay: Rs60,000.00 - Rs70,000.00 per monthApplication Question(s):<ul><li>How many years of experience do you have in retail sales or sales supervision?</li><li>Have you managed a team of sales staff before? If yes, how many team members did you supervise?</li><li>Do you have experience with visual merchandising and improving product displays?</li><li>Are you comfortable handling customer complaints and resolving issues professionally?</li><li>Do you have your own transportation to commute to the workplace?</li><li>Are you comfortable working on a rotational shift from 11:00 AM &ndash; 9:00 PM or 12:00 PM &ndash; 10:00 PM?</li><li>Are you willing to work onsite at PWD Road, Islamabad?</li></ul>Experience:<ul><li>retail sales: 2 years (Required)</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: In person

Sales Supervisor

Explore 72+ Customer service representative early morning shift in Islamabad this August. Find roles across top companies and apply now to boost your career.