crisis call center specialist- full time evenings

crisis call center specialist- full time nights

customer service rep(02120) - 1215 elm street

client relations specialist Jobs in Kansas City

client relations specialist

crisis call center specialist- full time evenings Jobs in Kansas City

crisis call center specialist- full time nights Jobs in Kansas City

customer service rep(02120) - 1215 elm street Jobs in Kansas City

customer service representative Jobs in Kansas City

customer service representative

customer service representative full time

United Airlines

<div>Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.<br>
<br>
Come join us to create what&rsquo;s next. Let&rsquo;s define tomorrow, together.<br>
<h2 class="jobSectionHeader"><b>
Description</b></h2><div></div><div><h3 class="jobSectionHeader"><b><br>
Customer Service Representative</b></h3><h4 class="jobSectionHeader"><b>
Starting pay of $19.64 per hour with competitive benefits that let you see the world:</b></h4><p>
Whether our customers are traveling for business or pleasure, you are the professional in the airport that crafts important connections and encourages an environment where everyone feels welcome, valued, and respected. You will be interacting with our domestic and international customers in our lobbies and at gates, helping them with ticketing, baggage, greeting customers as they start and end their journey and doing it with a smile. You will provide friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable.</p><h4 class="jobSectionHeader"><b>
What are your responsibilities:</b></h4><ul><li>
Interacting with customers in a kind and useful manner is key to crafting memorable experiences and building customer loyalty and dedication.</li><li>
Stepping up and anticipating customer needs while maintaining a strong sense of responsibility when we have inconvenienced a customer.</li><li>
Working each and every day with a safety mentality by ensuring we hold ourselves and each other to the highest standards.</li><li>
Navigating challenges by being steady yet adaptable. Maintaining composure and managing issues while not taking customer frustration personally.</li><li>
Working collaboratively with others, supporting your colleagues, and helping them be successful with new processes and technologies</li></ul></div><h2 class="jobSectionHeader"><b>
Qualifications</b></h2><div><h3 class="jobSectionHeader"><b>
What You Need to Succeed (Minimum Requirements):</b></h3><br>
<p></p><ul><li>
At least 18 years old</li><li>
High school diploma, GED, or equivalent</li><li>
Comfortable with computers, mobile devices, and new technologies</li><li>
Able to stand, walk, and handle baggage for an eight-hour shift</li><li>
Able to read, write and speak English fluently</li><li>
Ability to communicate with other departments and flight crews</li><li>
Must be eligible to acquire and maintain credentials vital for the position</li><li>
Must pass a background check</li><li>
Must pass a pre-placement drug screen</li><li>
Position-specific clearances include but are not limited to FAA, TSA, Port Authority, U.S. Customs and U.S. Postal Service clearances</li><li>
Available during day and night shifts, weekends, and holidays; mandatory overtime may be required based on operational need</li><li>
Able lift up to 70 lbs</li><li>
Ability to obtain required training certifications, perform safety checks, and successfully complete job functions, including but not limited to Ticket Counters, Gates, Baggage, and operating passenger loading bridges</li><li>
Must be legally authorized to work in the United States for any employer without sponsorship</li><li>
Successful completion of interview and assessment required to meet job qualifications</li><li>
Reliable, punctual attendance is a crucial function of the position</li><li>
Ability to meet our uniform, and appearance standards</li><li>
Must be willing and able to work 100% on-site</li></ul></div><br>
This is also a bonus eligible position (i.e. profit sharing).<br>
<br>
We offer competitive benefits: medical, dental, vision, life, accident &amp; disability, employee assistance program, commuter, paid holidays, paid time off, 401(k), pension and flight privileges (subject to the respective collective bargaining agreement).<br>
<br>
United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodations@united.com</div>

Customer Service Representative - Full-Time

Domino's

<div><b>Company Description</b><p><br>
Creating great family-like unified teams that are well equipped to serve our Domino's experience to the communities from shore to shore - our pizza in round, we have crust, sauce, cheese and toppings... just like each of our competitors. The difference is, we have incredible team members! This is what sets us apart from our competition. That's right! It's our employees!!!</p><b><br>
Job Description</b><p><b><br>
Customer Service Representative
</b></p><p>We are seeking part-time candidates who will work 3-4 hour shifts 3- 4 days a week, assisting during our lunch and dinner rushes. We also have full-time positions available.</p><p>
Our Customer Service Representatives are high energy candidates who love people, have a friendly voice, and are motivated! They bring smiles, laughter, and love to our customers and represent a welcoming face for our Locally Owned Domino&rsquo;s Pizza. They are the best candidates who represent our brand!</p><p>
As a Customer Service Representative, you will be welcoming customers over the phone or in person, sharing our menu with the customers, and taking their orders. Other duties include pre-rush prep, cleaning, pizza making, oven tending, and expediting delivery orders, all done after proper training and time.</p><b><br>
Qualifications</b><p><br>
Must be at least 16yrs old</p><b><br>
Additional Information</b><p><br>
All your information will be kept confidential according to EEO guidelines.</p></div>

Customer Service Rep(02120) - 1215 Elm Street

Spectrum

<div><b>This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.</b><div><br>
Are you a digitally-savvy problem solver? Do you enjoy multitasking? Are you personable and patient with a passion for customer service? Then working as a Spectrum Mobile Customer Service Representative may be right for you.</div><div><br>
At Spectrum, we keep our customers connected, and through Spectrum Mobile, we offer existing internet customers a fast, reliable connection and flexible data plans for their Smartphones and tablets. As a Customer Service Representative with a focus on Mobile Repair, you will use your communication and problem-solving skills to nurture and maintain relationships with customers who use our mobile services. Every day, your work will strengthen connections between Spectrum and our customers.</div><div></div><div><b><br>
WHAT OUR CUSTOMER SERVICE REPRESENTATIVES ENJOY MOST</b></div><ul><li>
Learning about our mobile products, services, and billing processes to provide knowledgeable and efficient customer service</li><li>
Representing a Fortune 100 company and being the voice of Spectrum</li><li>
Interacting with customers through inbound calls to resolve a variety of topics, including mobile service activation, billing questions, rate and fee inquiries, order and payment processing, account updates, subscriber challenges, and more</li><li>
Resolving mobile customer inquiries while creating best-in-class customer experiences</li><li>
Working independently in an open, friendly environment while collaborating with a supportive, energetic team</li></ul><div>
We&rsquo;re a large organization with bustling 24/7 call centers offering a variety of shifts. During your shift, you&rsquo;ll find yourself in the office navigating phone and computer systems, resolving questions, and maintaining customer accounts. If you enjoy talking to people and fast-paced work, you&rsquo;ll thrive inside our lively environment.</div><div><b><br>
WHAT YOU&rsquo;LL BRING TO SPECTRUM</b>
</div><div><i>Required Qualifications</i>
</div><ul><li><b>Education</b>: High school diploma or equivalent</li><li><b>
Schedule</b>: Ability to work a variety of schedules including nights, weekends, and holidays</li><li><b>
Language</b>: Ability to read, write, speak and understand English</li></ul><div><b>
Schedules:</b></div><ul><li>
Must be able to work a schedule starting from 2 pm - 4 pm</li></ul><div></div><div><i><br>
Preferred Qualifications</i></div><ul><li><b>
Experience</b>: 6+ months of customer service experience; 6+ months of working with software applications; 6+ months of high-volume phone experience in customer service or a call center; 6+ months of working in cable operations, mobile, or telecommunications call center</li><li><b>
Technical Skills</b>: MS Office, computer skills, typing</li><li><b>
Skills</b>: Communication, organization, time management, multi-tasking, customer service</li><li><b>
Abilities</b>: Dependable, proactive, adaptable, problem-solving, professional, resilient</li></ul><br>
#LI-TC2<br>
COP143 2026-70445 2026
<br>
<br>
Here, our employees don&rsquo;t just have jobs, they're building careers. That&rsquo;s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.<br>
<br>
<br>
<br>
A qualified applicant&rsquo;s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.<br>
<br>
<b>Get to Know Us </b>Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet&reg;, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you&rsquo;ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.<br>
<br>
<b>Grow Your Career Here </b>We&rsquo;re committed to growing a workforce that reflects the customers and communities we serve &ndash; providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.</div>

Customer Service Representative

BEK Communications

<div><p>We are currently seeking qualified candidates for the position of Customer Support Representative (CSR) reporting from our Valley City, ND office location.</p><p>
As a vital member of our front-line support team, the CSR plays a key role in resolving technical issues, strengthening customer relationships, and supporting long-term satisfaction and retention. This position is ideal for a highly motivated individual who thrives on problem-solving, delivering proactive service, and creating positive experiences that build trust in BEK&rsquo;s services.</p><p>
</p><p>The CSR provides timely training, technical support, and service guidance to both customers and BEK employees. Responsibilities include responding to trouble calls, accurately managing service orders and installations, and working closely with cross-functional teams&mdash;such as Provisioning, Engineering, Sales, and vendors&mdash;to ensure services are functioning correctly and customer needs are met. Through every interaction, the CSR contributes to a consistent, high-quality customer experience that drives loyalty and long-term satisfaction and retention.</p><p>
</p><p><b>Operational Duties:</b></p><ul><li>
Accurately handle, maintain, and follow through on service orders, installations, and trouble tickets.</li><li>
Support customer account administration and ongoing service needs.</li><li>
Understand and provide clear, confident troubleshooting for software, hardware, networking, and equipment issues.</li><li><p>
Proactively identify opportunities to enhance the customer experience and reduce churn through thoughtful support, service education, and solution-focused conversations.</p></li><li><p>
Identify customer pain points and recurring issues, helping to reduce churn by addressing concerns early and effectively.</p></li><li><p>
Promote relevant BEK products and services that may enhance the customer&rsquo;s experience or better meet their evolving needs.</p></li><li><p>
Diagnoses and troubleshoot technical issues related to networks, phones, routers, and software applications.</p></li><li>
Contribute to a positive team environment that encourages innovation, accountability, and continuous improvement.</li><li><p>
Deliver product and service training to internal teams and customers to increase engagement, satisfaction, and retention.</p></li><li>
Demonstrate tact and diplomacy with colleagues at every level, and customers with varying degrees of technical understanding, to educate, assist and resolve all manner of technical, product, and service issues.</li><li>
Other duties as required or assigned by company management.</li></ul><div><b>
What You Need for This Position</b>:</div><ul><li>
Associate degree or equivalent in a computer-related or technical certification, OR three (3) years of relevant customer call center work experience; OR a combination of education and experience that encompasses all aspects of this position.</li><li><p>
Strong interpersonal skills to handle sensitive and confidential situations. Our ideal candidate is personable, positive, professional, upbeat, and energetic.</p></li><li><p>
Proven ability to communicate with clarity, compassion, and professionalism, especially when dealing with complex or technical topics.</p></li><li><p>
We work in a fast-paced, ever-changing environment; a demonstrated ability to juggle multiple, competing for tasks and demands with strict attention to detail is a must.</p></li><li><p>
Resourceful, roll up the sleeves attitude. The successful candidate must take the initiative to resolve problems, seek answers independently, and enthusiastically persist until goals are achieved.</p></li><li><p>
Actively participate in a team environment that fosters forward-thinking, innovation, and creativity to meet the Company's needs today and in the future.</p></li><li>
Be highly organized, detail-oriented, and resolute regarding accuracy.</li><li>
Demonstrate tact and diplomacy with colleagues at every level, and customers with varying degrees of technical understanding, to educate, assist and resolve all manner of technical, product, and service issues.</li></ul><br>
#hc228546</div>

Customer Service Representative - Valley City, North Dakota

Mountain America Credit Union

<div></div><div><div>Please reference the schedule and minimum qualifications listed below before applying.</div><div></div><div>
If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email macurecruiting@macu.com and every reasonable effort will be made to accommodate your needs in a timely manner.</div><div></div><div>
Job Summary</div>
At Mountain America, we create exceptional service experiences with every member, every time. We provide life changing value by genuinely caring about each member, expertly applying our sales philosophy (AAA) and helping our members define and achieve their financial dreams. Our work results in members who champion Mountain America.<div></div><div>
Job Description</div><div>
LOCATION</div><div><div>
Colorado City Central Street</div><div>
1045 S Central St<br>
Colorado City, AZ 8602</div><div></div><div>
SCHEDULE</div><div>
Part Time; Monday &ndash; Friday hours will vary between 8:40am &ndash; 6:15pm;</div><div>
Saturdays 8:40am &ndash; 2:15pm</div><ul><li>
Flexibility needed; 20-25 hours per week</li><li>
Day off during the week when a Saturday is worked</li></ul><div></div><div>
At Mountain America, we are committed to taking care of all our employees.</div><ul><li><div>
Starting competitive pay of $17.50 per hour and can increase depending on experience, plus incentives</div></li><li><div>
Performance reviews with opportunities to increase compensation</div></li><li><div>
Excellent medical and dental benefits with minimal employee contribution (full time employees)</div></li><li><div>
Paid time off, volunteer time off, and paid holidays</div></li><li><div>
Matching 401K</div></li><li><div>
Tuition assistance</div></li><li><div>
Professional development</div></li><li><div>
And more!</div></li></ul></div><div></div><div>
To be effective, an individual must be able to perform each job duty successfully.</div><div></div><div>
Member Focus</div><ul><li>
Provides exceptional member service to credit union membership by assessing member needs, advising to meet their needs, and assisting in those transactions, which could include opening new accounts, servicing existing accounts, and explaining our products and services that best suit our member&rsquo;s needs and accomplish the credit union objectives.</li><li>
Recognizes member needs, educates on options for managing financial transactions through MACU tools, resources, technology and cross-sells products and services as needs arise through a consultation approach</li><li>
Consistent focus on increasing member satisfaction and account retention</li><li>
Expected to meet sales and service goals</li><li>
Uses lead lists to make outbound efforts to call existing membership to provide additional consultation on MACU products and services</li><li>
Resolves problems by clarifying member complaints, determining the cause of the problem, providing the best solution to resolve the problem, expediting correction or adjustment, and following up to ensure resolution.</li><li>
Follows up with member interactions with thank you notes and phone calls using the MACU New Member Onboarding approach</li></ul><div></div><div>
Branch Operations</div><ul><li>
Maintains cash drawer</li><li>
Initiates wire transfers, cashiers checks, and cash advances</li><li>
Creates VISA cards</li><li>
Opens and processes IRA transactions, certificates of deposit, and redeem savings bonds</li><li>
Uses judgement to place appropriate check holds and issue fee reversals</li><li>
Assist fraud victims by processing fraud disputes</li><li>
Accurately and efficiently processes transactions in accordance with established policies and procedures</li><li>
Assists in the opening and closing procedures of the branch</li><li>
Responsible for Branch Security which includes vault combinations, security codes, and member information.</li></ul><div>
Other Responsibilities</div><ul><li>
Represents the credit union in a professional manner, both in dress and in actions</li><li>
Keeps work area neat and clean</li><li>
Responds to email/voicemail/missed calls/other communication in a timely manner</li><li>
Actively participates and completes product knowledge courses</li><li>
Travel may be required</li><li>
Complies with all regulations as required by law</li><li>
Performs other duties as assigned</li></ul><div></div><div>
KNOWLEDGE, SKILLS, and ABILITIES<br>
The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.</div><div></div><div>
Experience<br>
At least six months of customer service experience.</div><div>
Industry experience preferred.</div><div></div><div>
Education<br>
High school diploma or equivalent</div><div></div><div>
Licenses, Certificates, Registrations, Trainings</div><ul><li>
A valid driver&rsquo;s license is required</li></ul><div></div><div>
To be completed during the first 90 days:</div><ul><li>
MSR onboarding through the following:<ul><li>
Branch Foundations</li><li>
Teller Branch Checklist</li><li>
Products &amp; Services</li><li>
Teller Follow-up Training</li></ul></li></ul><div></div><div>
Computer/Office Equipment Skills</div><ul><li>
Proficient computer operating skills</li><li>
Understanding of Microsoft Office Suite (Outlook, Word, Excel)</li></ul><div></div><div>
Managerial Responsibility</div><div>
No supervisory/managerial responsibilities</div><div></div><div>
Other Skills and Abilities</div><ul><li>
Thorough knowledge of credit union policies, procedures and regulations</li><li>
Ability to identify lending opportunities and make recommendations.</li><li>
Ability to cross-sell financial services of the credit union to create exceptional member service</li><li>
Ability to perform financial calculations</li><li>
Ability to communicate effectively and persuasively using written and verbal communication</li></ul><div></div><div>
PHYSICAL ABILITIES / WORKING CONDITIONS</div><div></div><div>
Physical Demands</div><ul><li>
Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently</li><li>
Ability to stand, walk, kneel and crouch occasionally</li></ul><div></div><div>
Vision Requirements</div><ul><li>
Close vision (clear vision at 20 inches or less)</li><li>
Distance Vision (clear vision at 20 feet or more)</li></ul><div></div><div>
Weight Lifted or Force Exerted</div><div>
Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally</div><div></div><div>
Environmental</div><div>
There are no unusually environmental factors</div><div></div><div>
Noise Environment</div><div>
Moderate noise (business office with computers and printers, light traffic)</div><div>
Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.</div></div>

Part Time Member Service & Sales (Teller)

Kansas City, Kansas Public Schools

<p></p><div><p><b>LOCATION: Central Office<br>
</b></p><p></p><p>The Kansas City, Kansas Public Schools (KCKPS) is a nationally recognized urban school district that serves approximately 22,000 students and 60+ different languages are spoken in the homes of our students. KCKPS is home to Sumner Academy, the #6 highest rated High School in the Nation and #1 High School in Kansas according to the US News rankings.<br>
</p><p></p><p><b>JOB GOAL:
</b></p><p>The job of the Secretary to the Directors of Diploma+ College and Careers Instructional Programs is for the purpose of providing a variety of secretarial support to the Department of Diploma+ College and Careers Instructional Programs; provide support to department members; establish and maintain department records; coordinate assigned projects; and other tasks specific to curricular and instructional programs.<br>
</p><p></p><p><b>ESSENTIAL FUNCTIONS:
</b></p><ul><li>Perform and complete all data entry functions pertaining to the maintenance of programs led by Directors of Diploma+ College and Careers Instructional Programs.
</li><li>Verifies, orders, and distributes incoming textbook/media books and materials for the purpose of maintaining inventory collection controls.
</li><li>Coordinate and manage inventory systems.
</li><li>Compiles data (training, budgets, purchase orders, student counts, and state and federal required information) for the purpose of preparing reports.
</li><li>Coordinates assigned projects and/or program components (distribution of materials, arrangement for meetings, scheduling appointments, etc.) to complete activities in a timely fashion.
</li><li>Prepares various correspondence, reports, and materials (i.e., Letters, memos, minutes, interviews) to document activities, provide written references, and/or convey information.
</li><li>Provides a warm customer service environment, whether in person or via phone to district students, staff, and guests.
</li><li>Receives incoming calls and communicates appropriate information to staff.
</li><li>Assist with handling requests or elevating higher-level issues to the appropriate level.
</li><li>Accurately record and report all necessary information baring confidentially in mind
</li><li>Prepare and process district forms as assigned.
</li><li>Successfully performs routine data entry information utilizing established district systems.
</li><li>Performs and assumes general clerical tasks as assigned, which include, but are not limited to, preparation of correspondence, forms, reports, calendars, and meeting preparations.
</li><li>Work proactively with cross-functional staff and collaborate effectively with internal departments.
</li>Performs other duties as assigned.<br>
<li>
</li></ul><p></p><p><b>QUALIFICATIONS:
</b></p><ul><li>High School Diploma required
</li><li>Associate degree preferred
</li><li>3-5 years of executive-level administrative work preferred
</li><li>Strong oral and written communication skills
</li><li>Strong organizational skills
</li><li>Current personal computer (PC and/or Apple) experience
</li><li>Microsoft Office or Google Suite proficiency
</li><li>Independently, self-starter, advanced problem-solving, with particular attention to detail in all aspects of assigned duties
</li><li>Ability to be flexible and adaptable to the daily needs of the job
</li>Effectively manage time and work with frequent interruptions<br>
<li>
</li></ul><p></p><p><b>COMMUNICATION / ORGANIZATION </b>: Maintains communication with school personnel and parents/guardians to enhance cooperative action, which will meet the educational needs of students.
</p><p>Utilizes existing technology effectively in the performance of duties.
</p><p>Performs other related work as required.
</p><p><b>REASONING ABILITY </b>: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
</p><p><b>LANGUAGE SKILLS </b>: Ability to effectively present information and respond to questions from groups of administrators, staff, parents, students, and the general public.
</p><p><b>PHYSICAL DEMANDS </b>: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
</p><p>While performing the duties of this job, the employee is regularly required to sit, walk, stand and talk or hear. The employee must occasionally lift and/or move up to 50 pounds. The employee must occasionally push items of 50 pounds such as pushing on a bike or wheelchair, or moving/rearranging furniture. Specific vision abilities required by this job include close vision, distance vision, and depth perception.
</p><p><b>WORK ENVIRONMENT </b>: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
</p><p>The noise level in the work environment is usually loud and is a standard acceptable level for this environment.
</p><p><b>OTHER SKILLS and ABILITIES </b>: Ability to establish and maintain effective working relationships with students, peers, parents, and community; ability to speak clearly and concisely in written or oral communication.<br>
</p><p></p><p><b>TERMS OF EMPLOYMENT: </b>261 days
</p><p><b>FLSA STATUS: NON-EXEMPT, HOURLY
</b></p><p><b>REPORT TO: </b>Directors of Diploma+ College and Careers Instructional Programs
</p><p><b>EVALUATION: </b>The performance of this position will be evaluated in accordance with the Board of Education policy on evaluation.</p></div><p></p>

Secretary to the Directors of Diploma+ College and Careers Instructional Programs

City of Cañon City

<div>
 Apply
 <br/>
 <br/>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 <strong>
  Department: Library
  <br/>
  <br/>
 </strong>
 <strong>
  Reports to: Deputy Director Library
  <br/>
  <br/>
 </strong>
 <strong>
  Hourly Wage Rate: $16.37-$20.11
  <br/>
  <br/>
 </strong>
 Benefits Information
 <br/>
 <br/>
 <strong>
  FLSA Status: Part-Time Non-Exempt
  <br/>
  <br/>
 </strong>
 <strong>
  Position closes:
 </strong>
 <strong>
  Midnight, Sunday March 29, 2026
  <br/>
  <br/>
 </strong>
 <strong>
  Please Note: Verification of minimum qualification(s) and, if applicable, starting salary/wage is based on information provided in the official application. Resume content will not be used for these purposes. Please ensure your application is complete and accurate.
  <br/>
  <br/>
 </strong>
 <strong>
  Position Summary:
 </strong>
 Under close supervision, performs a variety of duties supporting the circulation of library materials for the City of Canon City Public Library.
 <br/>
 <br/>
 <strong>
  Essential Duties and Responsibilities*:
 </strong>
 The essential duties and responsibilities listed below are central to the job or are the reason the position exists, and the employee must be able to perform each essential function satisfactorily. This list is not designed to cover or contain a comprehensive list of all duties and responsibilities. Duties and responsibilities may change at any time with or without notice. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
 <br/>
 <br/>
 <ul>
  <li>
   Performs a variety of basic support duties for the Canon City Public Library, including assisting patrons find materials, checking materials in/out, and assisting in the processing and cleaning of materials.
  </li>
  <li>
   Performs shelving and book/materials collection maintenance.
  </li>
  <li>
   Keeps collections organized and in proper order.
  </li>
  <li>
   Provides excellent customer service to external and internal customers including but not limited to effectively listening and communicating, providing accurate information, offering solutions, assisting in resolution, and ensuring timely follow up as needed.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Non-Essential Duties and Responsibilities*:
 </strong>
 The following duties, although not essential to the position, are important components to the smooth and efficient operation of the Division, Department, and City.
 <br/>
 <br/>
 <ul>
  <li>
   Assist with story times, craft activities, and programs for children, teens and adults.
  </li>
  <li>
   Performs a variety of library support tasks, such as processing new books, operating cash register, making signs &amp; other promotional materials.
  </li>
  <li>
   Attends and participates in professional library conferences, seminars, and network committees, and attends and participates in staff meeting discussions.
  </li>
  <li>
   This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Knowledge, Skills and Abilities:
 </strong>
 The essential and non-essential duties listed below are representative of the knowledge, skills, and/or abilities required. The below list is not designed to cover or contain a comprehensive listing of all knowledge, skills and abilities that are required.
 <br/>
 <br/>
 <ul>
  <li>
   Knowledge of policy and procedures relevant to the City of Ca&ntilde;on City Public Library.
  </li>
  <li>
   Knowledge of computerized library resources and cataloging systems.
  </li>
  <li>
   Knowledge of principles and processes for providing excellent customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  </li>
  <li>
   Ability to build effective relationships as needed with employees, government officials, contractors, vendors, and the public.
  </li>
  <li>
   Ability to assist library patrons with a variety of needs, such as finding and/or reserving books/materials, using computers and copiers, one on one tutoring with library patrons on the use of library technology, and assisting library patrons with the operation of Makerspace equipment.
  </li>
  <li>
   Ability to perform a variety of library support tasks, such as processing new or donated books/materials, cleaning and repairing materials, preparing bank deposits, operating cash register, making signs, or processing and labeling of library materials,
  </li>
  <li>
   Ability to communicate effectively verbally and in writing.
  </li>
  <li>
   Familiar with basic computer functions. Proficient in Microsoft Office Suite, Adobe Suite or related software. Knowledge of basic office equipment including but not limited to copiers, fax machines, multi-line phone systems, and adding machines.
  </li>
  <li>
   Skilled in the practices and methods of cash handling and deposit preparation.
  </li>
  <li>
   Ability to interact with patrons from various demographic groups.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <strong>
  Minimum Qualification(s):
  <br/>
  <br/>
 </strong>
 <strong>
  <strong>
   Experience
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   At least one (1) year of experience in a position requiring direct contact with the public.
  </li>
  <li>
   At least one (1) year of experience in customer service, or clerical role with experience filing/cataloging materials based on numerical or alphabetical identifiers.
  </li>
  <li>
   At least one year of computer usage in an office setting, with experience using the Microsoft Office suite of products (Word, Excel, PowerPoint, etc.).
  </li>
  <li>
   At least one (1) year of cash handling experience.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Education
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High School Diploma, or equivalent.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Licenses/Certifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Have a valid unrestricted Colorado Driver&rsquo;s License, or the ability to obtain one within sixty (60) days of employment, with a driving record acceptable to the City of Canon City.
   <br/>
   <br/>
  </li>
 </ul>
 Any acceptable combination of education, training and experience that provides the listed knowledge, abilities and skills may be substituted.
 <br/>
 <br/>
 <strong>
  <strong>
   Experience
   <br/>
   <br/>
  </strong>
 </strong>
 <strong>
  Preferred Qualification(s):
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Previous experience working in a library setting.
  </li>
  <li>
   Previous experience in book/material collection maintenance.
  </li>
  <li>
   Experience with Adobe Suite, or similar software.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Licenses/Certifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Library Support Staff Certification (LSSC)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   Physical Activities:
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   This position works in an office setting with occasional local travel.
  </li>
  <li>
   Physical demands of job require some lifting; pulling; carrying and pushing of objects &ndash;approximately 15 pounds.
  </li>
  <li>
   Frequent bending, simple grasping, finger/manual dexterity, standing, walking, twisting upper body, stooping, and hearing.
  </li>
  <li>
   Occasional climbing on stairs.
  </li>
  <li>
   Communicates verbally with City staff, outside agencies and the public in one-on-one settings, group settings and over the telephone.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   Additional Information:
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   This position will typically work Monday &ndash; Saturday but will flex to evenings based on seasonal, organizational or event needs.
  </li>
  <li>
   This position may be required to attend meetings and other events after normal work hours.
  </li>
  <li>
   Travel within the City of Canon City, Pueblo, Colorado Springs, and Denver areas may be required for specialized training.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   Addition Notification:
   <br/>
   <br/>
  </strong>
 </strong>
 This position may be subject to a pre-employment drug test prior to hire, or reasonable suspicion testing after hire. The City of Ca&ntilde;on City, as a recipient of federal grant funds, maintains a strict drug-free workplace policy. The use, possession, or distribution of illegal drugs while on company property or performing job duties is prohibited and may result in disciplinary action up to and including termination. Although Marijuana and its derivatives, in some cases, are considered legal in the state of Colorado, they are still considered a Schedule I controlled substance under the Federal Drug Free Workplace Act (FDFWA), which makes their use, possession, or distribution illegal by City of Ca&ntilde;on City employees.
</div>


Library Assistant

Explore 377+ Customer service representative full time in Kansas City this March. Find roles across top companies and apply now to boost your career.